VIVIAN MWENDE

-Infoímation and Communication Technology

Expeít
Nairobi,Kenya
+254 0113 093 540

[email protected]

PROFESSIONAL SUMMARY
I am a dedicated ICT professional with a Diploma in ICT Modules I
and II and hands-on experience across various roles. I've worked in a
cyber café, assisting customers with tech issues while delivering
excellent service. As an ICT attaché at both a tea processing factory
and a secondary school, I gained practical experience in supporting
ICT systems and troubleshooting. I’ve also worked as an admin
secretary, managing offlce tasks and enhancing efflciency through
technology. As an ICT tutor at a Technical Training Institute (TTI), I
developed and delivered lessons, helping students improve their
digital skills. I am passionate about using technology to solve
problems and make a meaningful impact in any setting.
EXPERIENCE
May 2024-Dec 2024
LANGUAGES
ADMIN SECRETARY AND ICT TUTOR
Kaíumo Technical Tíaining Institute
• English - Fluent
• Kiswahili - Native Roles

• As an ICT Tutor, I developed and delivered lessons on computer

basics, sofiware applications, and digital literacy.
• Provided hands-on training and support to students, helping
them enhance their technical skills.
• Monitored student progress and conducted assessments
to evaluate their performance.
• In my role as Admin Secretary, I managed offlce correspondence,
scheduled appointments, and kept records organized.
• Coordinated meetings and communicated effectively with staff
and students.
• Ensured the smooth operation of the institution's digital
systems, maintaining computer hardware and sofiware.
• My efforts helped improve administrative efflciency by
integrating technology into daily operations.
 May 2023-May 2024
ICT INTERN
Kaíumo Technical Tíaining Institute
Roles

• Assisted in setting up and maintaining computer labs, ensuring

all equipment was functioning properly.
• Provided technical support to students and staff,
troubleshooting hardware and sofiware issues.
• Helped in the installation and configuration of sofiware
applications and updates.
• Supported the delivery of ICT lessons by preparing teaching
materials and assisting during practical sessions.
• Monitored and ensured the security of the institution's network
SKILLS and digital systems.
• Excellent communication skills • Assisted in maintaining records of equipment inventory
• Strong database management and sofiware licenses.
skills • Contributed to the development and improvement of ICT-related
• Proficient in operating systems training resources and programs.
• Advanced problem-solving
skills
• Fast typing and accurate
printing skills January 2023 -May 2023
• Exceptional technical writing ICT PEER TEACHER
skills
• Effective leadership skills
Nyambene Secondaíy School
• Detail-oriented organizational
skills
Roles
• Adaptability in fast-paced
environments • Developed and delivered ICT lessons, covering topics such as
• Creative troubleshooting computer basics, internet usage, and sofiware applications.
abilities • Conducted practical sessions, guiding students in using
• Strong interpersonal skills
various computer programs and tools.
• Time management and
prioritization skills • Assessed student progress through tests, assignments, and
• Collaborative team player projects, providing constructive feedback.
• Analytical thinking skills • Assisted students with their individual learning needs,
• Customer-focused service offering extra support when necessary.
orientation
• Managed the school’s computer lab, ensuring equipment
was well-maintained and functional.
• Organized ICT-related activities and projects to enhance students'
practical skills.
• Collaborated with other teachers to integrate ICT into other
subjects and improve overall teaching methods.
January 2022-March 2022
ICT ATTAHE`
Thubuku Secondaíy School
Roles

• Assisted in managing the school’s computer lab, ensuring that

all computers and equipment were in good working condition.
• Provided technical support to both students and staff,
troubleshooting and resolving hardware and sofiware
issues.
• Helped set up and maintain the school's ICT infrastructure,
including network connections and digital tools.
• Supported ICT teachers by preparing materials and assisting
with practical sessions.
• Guided students in using various sofiware applications
and conducting research online.
• Assisted in the creation and organization of student assignments,
projects, and digital records.
• Ensured the security of the school’s digital systems, helping
to protect data and maintain privacy.

July 2020 -March 2021

ICT ATTACHE` AND CUSTOMER SERVICE AGENT .
Micii Mikuíu Tea Factoíy.
Roles

• Delivered exceptional customer service by addressing

inquiries and ensuring client satisfaction in all interactions.
• Managed the procurement of high-quality tea leaves,
establishing strong relationships with local farmers to meet their
needs.
• Identified and resolved ICT-related issues within the
assigned region, ensuring smooth operational processes.
• Assisted in receipt printing services, maintaining accuracy
and timeliness in all transactions.
• Oversaw tea buying and processing operations, ensuring
high standards were maintained throughout the entire
process.
• Provided continuous support to farmers, offering guidance
and addressing any challenges they faced.
• Consistently worked to enhance customer satisfaction
through efflcient service delivery and effective problem-
solving.
 October 2019
CYBER CAFFE' ATTENDANT
Roles
• Provided customer service by assisting clients with internet
access, printing, and other digital services.
• Ensured the proper functioning of computers, troubleshooting
any hardware or sofiware issues as they arose.
• Managed customer accounts, maintaining accurate records of
REFEREES usage and services provided.
• Assisted clients in navigating the internet, helping them with
MR TIMOTHY email setup, online research, and other digital tasks.
ICT DIRECTOR • Maintained a clean and organized environment, ensuring that
MICIIMIKURU TEA the café was inviting and well-stocked with necessary supplies.
FACTORY • Handled cash transactions, ensuring accurate billing and
Tel: +254722825176 providing change as needed.
• Promoted the café’s services, helping to attract new customers
MADAM STELLA ICT and retain existing ones through excellent service.
SECERACTY
THUBUKU SECONDARY
SCHOOL Tel:
+254706712542 EDUCATION
AWARD
MR SAMSON SCHOOL
QUANTATIVE METHOD DIPLOMA IN ICT MERU NATIONAL POLYTECHNIC
LECTURER (ICT) Jan 2021- Nov MODULE II (CREDIT) MODULE
Tel: +254702099202 2022 III (CREDIT)

MR KARUTI MANAGER
DHABITI SACCO MERU NATIONAL POLYTECHNIC
CRAFT CERTIFICATE
Tel: +254720150188 MODULE I (PASS) MODULE II (CREDIT)
IN ICT
MR ALEX OMARIBA Jan 201ł-Nov 2020
SYSTEM ADMIN KARUMO
TECHNICAL TRAINING
INSTITUTE
Tel: +254716162487
Kenya Ceítificate of Secondaíy MIKINDURI GIRLS SECONDARY
Education : SCHOOL
Jan 2015-Nov 2018

Kenya Ceítificate of Píimaíy

KIANJAI CIRCUIT BOARDING SCHOOL
Education :
Jan 2007 -Nov 2014