CPU Business and information Technology College
Name: ____________________________________ TIME: 90 Minute
ID: ____________________________________ Total Point: %
Paper Code: A Instructor:
Project I. INSTALLATION OF A PPLICATION SOFTWARE
Task I.01 Installation of Application Software
(a) Upgrade MS office 2003 to MS office 2007
COC LEVEL I
(b) Find out all system requirements for installing MS office 2007 (Write those
requirements on the MS word document and save it by the name
“requirements” on the desktop)
PROJECT II. OPERATE PERSONAL COMPUTER
Task II.01 Customize your desktop icons
(a) Change the start menu to classic view
(b) Create the following folder structure in My Document
COC\ICT\SUPPORT
(c) Change the folder icon COC to My copmuter icon
(d) Create a shortcut for the folder COC in your desktop
(e) Hide the folder SUPPORT and show when the assessor asks you
(f) Show quick launch
(g) Search Scr folder
(h) Copy this folder to c:\document and setting\all users\favorite
(i) Rename Scr folder by your name
Task II.02 Find the mplogo file and write the path of the mplogo file on the word
document and save it on the desktop
Project III.
Task III.01 Create the following document in MS-excel program
(a) Write the computer hardware and software specification that you are using now
Hardware Specification
No Hardware Brand(name of Model Capacity Remark
Type manufacturer ) or size
Software specification
No Type Of Software Name Version
1 Operating System
2 Application Software (at list two)
(b) Create the foll owing document in excel program Fill the values(size) for each
item and convert to MB measurement
Value (size) in MB
Free space on c:Drive
Used space on c:Drive
Size of my document folder
Total Hard disk drive size in MB
Project IV. INSTALL AND CONFIGURE A NTIVIRUS AND WINDOWS SECURITY
Task IV.01 Install Application antivirus Software
(a) Configure this antivirus to scan the computer weekly on Friday 3 AM @ Local time
(b) Configure this antivirus to update automatically daily 6 AM @ Local time
Task IV.02 Protect Application or System Software
(a) Set on Alert for Windows Firewall
(b) Set on Alert for Windows Automatic Updates
(c) Set on Alert for Virus protection
Task IV.03 Create a user account
(a) Create a secure user account by the name “Abeba” that can not to access any
other users document
Project V. ACCEPT USER REQUEST AND PRIORITIZE THESE REQUESTS BASED ON PROBLEMS TYPE AND
USER LEVEL AGREEMENT TIME
User level agreement between IT technician and commercial bank of
Ethiopia
Department Response Time
Managerial Office Within 30 min
Finance Within 45 min
Human Resource Within 1 hour
Public Relation Within 1:30 hour
Assume that you are IT technician in the commercial bank of Ethiopia. You received
The following client request from different department this morning.
(a) Ato Addisu Ejigu from Manager Office reports that his computer is unable to start.
(b) Ato Melaku from Finance department his Peachtree program is not functional
when he is trying to prepare a payroll.
(c) W/ro Aberash the secretary from Manager Office needs her Ms Office to be
upgraded.
(d) W/ro Abeba from Human resources department her printer stopped working while
printing attendance.
(e) Ato Belete from Public relation Department needs paper to print his annual
report.
Task V.01 Record all relevant requests using the bellow table template.
No Name of Clients Department Problem Description Priority Remark
Task V.02 Set the priority based on the user level agreement and problems type
Task V.03 Save the above document by the name “Client Requests” in the folder COC
that you created on Project 3
Task V.04 Install a printer and print the above document
