TEXT BOOKS:
1. Harold Koontz and Heinz Weihrich “Essentials of management” Tata McGraw Hill,1998.
2. Stephen P. Robbins and Mary Coulter, “ Management”, Prentice Hall (India)Pvt. Ltd.,
th
10 Edition, 2009.
REFERENCES:
1. Robert Kreitner and MamataMohapatra, “ Management”, Biztantra, 2008.
2. Stephen A. Robbins and David A. Decenzo and Mary Coulter, “Fundamentals of
Management” Pearson Education, 7th Edition, 2011.
3. Tripathy PC and Reddy PN, “Principles of Management”, Tata Mcgraw Hill, 1999.
CO’s-PO’s & PSO’s MAPPING
PO’s PSO’s
CO’s
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3
1 3 - - - 1 - - - - - - 2 1 1
2 - 1 1 - - - - - - - - - 2 1 -
3 1 - 2 - - 1 - 2 - 1 1 - - 2
4 - 1 1 1 2 - - 1 2 - - - 1 1 1
5 1 - - 1 1 - - - 3 - 1 1 - 1
AVg. 1.66 1 1 1.5 1.5 1 1 1 2 3 1 1 1.5 1 1.25
1 - low, 2 - medium, 3 - high, ‘-' - no correlation
GE3752 TOTAL QUALITY MANAGEMENT L T PC
3 0 0 3
COURSE OBJECTIVES:
Teach the need for quality, its evolution, basic concepts, contribution of quality gurus,
TQMframework, Barriers and Benefits of TQM.
Explain the TQM Principles for application.
Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking
andFMEA.
Describe Taguchi's Quality Loss Function, Performance Measures and apply
Techniqueslike QFD, TPM, COQ and BPR.
Illustrate and apply QMS and EMS in any organization.
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product
and service quality –Definition of TQM-- Basic concepts of TQM - Gurus of TQM (Brief introduction)
-- TQM Framework- Barriers to TQM –Benefits of TQM.
UNIT II TQM PRINCIPLES 9
Leadership - Deming Philosophy, Quality Council, Quality statements and Strategic planning-
Customer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service
Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment,
Team and Teamwork, Recognition & Reward and Performance Appraisal-- Continuous process
improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen - Supplier partnership – Partnering,
Supplier selection, Supplier Rating and Relationship development.
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UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six-sigma Process Capability-
Bench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark,
Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the
findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent , Documentation, Stages: Design
FMEA and Process FMEA.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) - Taguchi quality loss function – TPM –
Concepts, improvement needs – Performance measures- Cost of Quality - BPR.
UNIT V QUALITY MANAGEMENT SYSTEM 9
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards -
AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements-Implementation-Documentation- Internal
Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series
Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.
TOTAL: 45 PERIODS
COURSE OUTCOMES:
CO1: Ability to apply TQM concepts in a selected enterprise.
CO2: Ability to apply TQM principles in a selected enterprise.
CO3: Ability to understand Six Sigma and apply Traditional tools, New tools,
Benchmarking andFMEA.
CO4: Ability to understand Taguchi's Quality Loss Function, Performance Measures and
apply QFD, TPM, COQ and BPR.
CO5: Ability to apply QMS and EMS in any organization.
CO’s- PO’s & PSO’s MAPPING
CO’s PO’s PSO’s
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3
1 3 3 2 3
2 3 3 2
3 3 3 2 3
4 2 3 2 3 2 3 3 2
5 3 3 3 2
AVg. 2.5 3 3 2.6 3 2 3 3 2.5 2 3
1 - low, 2 - medium, 3 - high, ‘-' - no correlation
TEXT BOOK:
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Bester field,MaryB.Sacre, HemantUrdhwareshe
and RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, RevisedThird
Edition, Indian Reprint, Sixth Impression,2013.
REFERENCES:
1. Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
2. Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth –
Heinemann Ltd, 2016.
3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third
Edition,2003.
4. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,
2006 .
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