Day 1
Table Creation
Field Creation
View Creations – List View, Form View
Creation of Form design, Relationships in forms
Tables –
Create tables under System Definitions
After table creation we cannot extend another table into this new table
Creation and Personalization of lists
Columns
Controls for table
Application access
Layouts to create new List Views and Form Views
Create Table relationships by going to Relationships app from System Definitions
Applies To and Queries from table fields are important for relationships
Related Lists
Schema – Tables & columns >> schema map >> shows all the relationships like referenced, referencing, extended
and extending tables.
Day 2
Update Set – https://docs.servicenow.com/en-US/bundle/sandiego-application-
development/page/build/system-update-sets/concept/system-update-sets.html
An update set is a group of configuration changes that can be moved from one instance to another. This
feature allows administrators to group a series of changes into a named set and then move them as a
unit to other systems for testing or deployment.
Update set movement should be to same version or higher it cannot be on lower version.
Below two tables are IMP **
sys_update_set is the backend table to store update sets
sys_update_xml is the table to store all the customizations from update set.
Records or core data is not captured , we can export and import in target
Create update sets from App Nav under System Update Sets
Check ServiceNow Instance Version from App Nav – Stats
While exporting the update set export it from source instance in xml format. And go to target instance
and under Update sets select Update sets to Commit.
After loading the update set first you have to Preview the Update set.
Update Sources is another way to move update sets.
Merge Update Sets
Backout update sets
Users – Users are individuals who have access to the systems.
Groups – Sets of users with a common purpose.
Roles – Roles allow access to features within your organizations instance.
https://docs.servicenow.com/en-US/bundle/sandiego-platform-
administration/page/administer/roles/concept/c_UserAdministration.html
sys_user
Roles – explore elevate role option while creating new role
Groups – Best practice to add a role to multiple users in bulk is by creating a group for those users and
add role to group
Skills
Subscriptions
ChangeMe@1
Task 1 – Check Active Row highlighting option under Personalize List options
ACL
Under System Security there is ACL
Also, there is a Check box in table under Controls tab
ACL roles will be created for each table as read, write and delete. Need to assign these roles to users in
order to access the new tables.
We can create a new ACL instead of creating from the Table Controls Tab. Go to ACL under System
Security and create new.
While creating new make sure you create one for Read with None options.
Dot walking
Caller_id.manager.city
Dot walking should be done upto 3 field levels only
UI Policy
TO make fields mandatory, Read only on conditions
Story 5 and 6 to complete
Import Set –
Transform Scripts will be covered in Development Training
Transform Maps
Clicking on Transform will trigger Business rules in background
If two conditions are there in coalesce then it will take it as AND condition and create new entry.
Coalesce
Workflows:
Flow:
App Engine Studio:
ServiceNow® App Engine Studio (AES) is a development tool for creators of varying skill levels
to build applications that meet the immediate needs of your organization.
App Engine Studio is a guided, low-code tool for developing rich web applications to store
information, automate business processes, and solve business problems.
AES requires an App Engine subscription or product packaged with one.
When building your application in App Engine Studio, you have instant access to additional tools
to add data, experiences, logic and automation, and security.
App Engine Studio Tools Description
UI Builder Edit portal and workspace experiences
Catalog Builder Create service catalog items
Mobile App Builder Build mobile experiences
Flow Designer Automate application processes
Table Builder Edit data models in a table format
Service Catalog
Under Self Service -> Manage Catalog and create a new Catalog
Create Catalogs then Categories and Then add items to those.
Variables are for Single Catalog
Variable Set can be used in multiple catalogs
While creating new Variable set we have two options Single row variable set and multiple row
variable set
Order Guide
Request multiple items
Explore two step verification in Order Guide
Explore the types of catalogs
SLA
Under SLM go to SLA Definitations
Table name is – Contract_SLA, Task_SLA
Start condition
Stop , Pause and Reset Conditions in SLA
Retroactive Start option and retroactive pause actions explore more–
SLA types and Targets
SLA Durations and Schedules
Notifications
Activate notifications -> got to System Properties>> Email Properties >> Outbound Email
Configuration>> Enable – Email sending enabled
Create Notifications
Go to System Notifications >> Email >> Notifications – Create new and edit existing
Under Notifications we have several options –
When to send
Who will receive
What it will contain
Find about allow digest
Check SLA Breakdown definition
