OCCUPATIONAL STANDARDS FOR BASIC UNITS LEVEL 5 AND 6

APPLY DIGITAL LITERACY

ISCED UNIT CODE: 0611 541 01B/ 0611 441 01B

UNIT DESCRIPTION:
This unit covers the competencies required to demonstrate digital literacy. It involves
operating computer devices, solving tasks using the Office suite, accessing online/offline data
and information, performing online communication and collaboration, applying cybersecurity
skills and performing jobs online. It also involves applying job entry techniques.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes that make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
1. Operate computer 1.1 Computer device usage is determined as per workplace
devices requirements.
1.2 Computer hardware is identified according to job
requirements.
1.3 Computer software is identified according to workplace
requirements.
1.4 Computer devices are turned on or off as per the correct
workplace procedure.
1.5 Mouse techniques are applied in solving tasks as per

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes that make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
workplace requirements.
1.6 Keyboard techniques are applied in solving tasks as per
workplace requirements.
1.7 Computer files and folders are created and managed as per
workplace requirements.
1.8 Internet connection options are identified and applied in
connecting computer devices to the Internet.
1.9 External devices are identified and connected to the
computer devices as per the job requirement.
2. Solve tasks using 2.1 Word processing concepts are applied in solving
Office suite workplace tasks as per job requirements.
2.2 Worksheet data is entered and prepared in accordance with
work procedures.
2.3 Worksheet data is built and edited in accordance with
workplace procedures.
2.4 Data manipulation on a worksheet is undertaken in
accordance with work requirements.
2.5 Worksheets are saved and printed in accordance with job
requirements.
2.6 Electronic presentation concepts are applied in solving
workplace tasks as per job requirements.
3. Manage data and 3.1 Office internet services are identified and applied in
information accordance with office procedures.
3.2 Internet access applications are determined in accordance
with office operation procedures.
3.3 Internet search is performed as per job requirements.
3.4 Online digital content is downloaded in accordance with
workplace requirements.
3.5 Digital content is identified and backed up in accordance
with workplace procedures.
4. Perform online 4.1 Netiquette principles are observed as per work
communication and requirements.
collaboration 4.2 Electronic mail communication is executed in accordance
with workplace policy.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes that make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
4.3 Digital content copyright and licenses are identified and
applied according to workplace policies and regulatory
requirements.
4.4 Online collaboration tools are applied in accordance with
workplace policies and regulatory requirements.
5. Apply cybersecurity 5.1 Data protection and privacy is classified in accordance
skills with workplace policies and regulatory requirements.
5.2 Internet security threats are identified as per workplace
policies and regulatory requirements.
5.3 Computer threats and crimes are detected in accordance to
Information Management security guidelines
5.4 Cybersecurity control measures are applied in accordance
with workplace policies and regulatory requirements.
6. Perform online jobs 6.1 Online job platforms are identified as per the job
requirements.
6.2 Online accounts and profiles are created in accordance with
the work requirements.
6.3 Online jobs are identified according to the bidder’s skillset.
6.4 Online digital identity is managed according to industry
best practices.
6.5 Online job bidding is done as per the specific job
requirements.
6.6 Online tasks are executed according to the job
requirements.
6.7 Personal online payment account is managed in accordance
with financial regulations.
7. Apply job entry 7.1 Job opportunities are sought based on competencies.
techniques 7.2 A winning resume/CV is developed as per job
advertisement.
7.3 An application/cover letter is developed based on the job
advertisement.
7.4 certificates and testimonials are organized as per resume.

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 ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes that make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
7.5 Interview skills are demonstrated as per job advertisement.

RANGE
This section provides a work environment and conditions to which the performance criteria
apply. It allows for a different work environment and situations that will affect performance.
Variable Range
1. Computer devices may ● Desktops
include but are not limited
● Laptops
to:
● Smartphones
● Tablets
● Smartwatches
2. Computer hardware may ● The System Unit E.g. Motherboard, CPU,
include but are not limited casing,
to:
● Input Devices e.g. Pointing, keying, scanning,
voice/speech recognition, direct data capture
devices.
● Output Devices e.g. hardcopy output and
softcopy output
● Storage Devices e.g. main memory e.g. RAM,
secondary storage (Solid state devices, Hard
Drives, CDs & DVDs, Memory cards, Flash
drives
● Computer Ports e.g. HDMI, DVI, VGA, USB
type C etc.
3. Computer software may ● System software e.g. Operating System
include but are not limited (Windows, Macintosh, Linux, Android, iOS)
to:
● Application Software e.g. Word Processors,
Spreadsheets, Presentations etc.
● Utility Software e.g. Antivirus programs
4. External devices may ● Printers
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Variable Range
include but are not limited
to: ● Projectors
● Smart Boards
● Speakers
● External storage drives
● Digital/Smart TVs
5. Word processing concepts ● Creating word documents
may include but are not
● Editing word documents
limited to:
● Formatting word documents
● Saving word documents
● Printing word documents
6. Mouse techniques may ● Clicking
include but are not limited
● Double-clicking
to:
● Right-clicking
● Drag and drop
7. Internet connection options ● Mobile Networks/Data Plans
may include but are not
● Wireless Hotspots
limited to:
● Cabled (Ethernet/Fiber)
● Dial-Up
● Satellite
● ISDN (Integrated Services Digital Network)
8. Data manipulation may ● Use of formulae
include but are not limited
● Use of functions
to:
● Sorting
● Filtering
● Visual representation using charts
9. Electronic presentation ● Creating slides
concepts may include but
● Editing slides
are not limited to:
● Formatting slides
● Applying slide effects and transitions

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Variable Range
● Creating and playing slideshows
● Saving presentations
● Printing slides and handouts
10. Internet services may ● Communication Services
include but are not limited
● Information Retrieval Services
to:
● File Transfer
● World Wide Web Services
● Web Services
● Directory Services
● Automatic Network Address Configuration
● NewsGroup
● Ecommerce

11. Internet access ● Browsers

applications/software may
● Email Apps
include but are not limited
to: ● eCommerce Apps

12. Online collaboration tools ● Online Storage

may include but are not
● Online productivity applications
limited to:
● Online meetings,
● Online learning environments,
● Online calendars
● Social networks
13. Data protection and privacy ● Confidentiality of data/information
may include but not limited
● Integrity of data/information
to:
● Availability of data/information
14. Internet security threats ● Malware attacks
may include but not limited
● Social engineering attacks
to:
● Software supply chain attacks
● Advanced persistent threats (APT)
● Distributed denial of service (DDoS)

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Variable Range
● Man-in-the-middle attack (MitM)
● Password attacks
● IoT Attacks
● Phishing Attacks
● Ransomware
15. Security threats control ● Counter measures against cyber terrorism
measures may include but
● Physical Controls
not limited to:
● Technical/Logical Controls
● Operational Controls
16. Online job platforms may ● Remotask
include but are not limited
● Data annotation.tech
to:
● Cloudworker
● Upwork
● Oneforma
● Appen
17. Job opportunities may ● Self employment
include but not limited to: ● Service provision
● product development
● salaried employment
18. Certificates and ● Academic credentials
testimonials may include ● Letters of previous employments/ services
but not limited to: rendered
● Letters of commendation
● Certifications of participation
● Awards
19. Interview skills may include ● Listening skills
but not limited to: ● Grooming
● Language command
● Articulation of issues
● Body language

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 Variable Range
● Time management
● Honesty
● Generally knowledgeable in current affairs
and technical area

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.
Required knowledge
The individual needs to demonstrate knowledge of:
 Computer Hardware and Software Concepts
 Computer Security Concepts (Data security and privacy)
 Cyber security threats and control measures
 Understanding Computer Crimes
 Detection and protection against computer crimes
 Laws governing protection of ICT in Kenya
 Digital Identity Management
 Netiquette Principles
 Fundamentals of Copyright and Licenses
 Word processing;
 Functions and concepts of word processing;
 Documents and tables creation and manipulations;
 Document editing;
 Document formatting;
 Word processing utilities
 Spreadsheets;

 Meaning, types and importance of spreadsheets;

 Components of spreadsheets;
 Functions, formulae, and charts, uses and layout;
 Data formulation, manipulation and application to cells;
 Editing & formatting spreadsheets;
 Presentation Packages;

 Types of presentation Packages.

 Creating, formulating, running, editing, printing and presenting slides and
handouts
 Networking and Internet;
 Internet connectivity.
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  Browser and digital content management;
 Managing data, information, and digital content
 Electronic mail and World Wide Web
 Fundamentals of Online Working;
 Online Profile Management;
 e-Portfolio Management;
 Online Jobs Bidding;
 Online Payment Systems;
 Job entry techniques
 Job searching sites
 Interview preparation skills
 Interview handling

Required skills
The individual needs to demonstrate the following skills:
● Active listening
● Keyboard Skills
● Mouse Skills
● Analytical skills
● Creativity
● Interpretation Skills
● Communication
● Spreadsheet operations (applying fundamental operations such as addition,
subtraction, division and multiplication)
● Computer Use Safety Skills
● Document Editing Skills
● Document Formatting Skills
● Document Printing Skills
● Netiquette Skills
● Internet Browsing Skills
● Problem Solving Skills
● Online Collaboration Skills
● Cybersecurity Skills
● CV writing
● grooming

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge, and skills range.

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1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1. Operated computer devices as per workplace policies and
regulations.
1.2. Solved tasks using the office suite as per workplace
policies and regulations.
1.3. Manage data and information as per workplace policies
and regulations.
1.4. Performed online communication and collaboration as per
workplace policies and regulations.
1.5. Applied cybersecurity skills in accordance with workplace
policies and regulations.
1.6. Executed online tasks according to the job requirements.
1.7. Searched for job opportunity based on competencies.
1.8. Prepared job requirement documentations based on job
opportunity.
1.9. Demonstrated interview skills based on the job
opportunity.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environments where assessment can
take place.
2.3 Resources relevant to the proposed activities or task.
3. Methods of Competency in this unit may be assessed through:
assessment 3.1 Observation
3.2 Oral assessment
3.3 Portfolio of evidence
3.4 Interviews
3.5 Third party report
3.6 Written assessment
3.7 Practical assessment
3.8 Projects
4. Context of Competency may be assessed:
assessment 4.1 Workplace or simulated workplace.

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5. Guidance 5.1 Holistic assessment with other units relevant to the industry
information for sector and workplace job role is recommended.
assessment

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 APPLY COMMUNICATION SKILLS

ISCED UNIT CODE: 0031 541 02B/0031 441 02B

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate communication skills. It involves
applying communication channels, written, non-verbal, oral, and group communication skills.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements that specify the required level of
key outcomes that performance for each of the elements.
make up workplace Bold and italicized terms are elaborated in the Range
function
1. Apply 1.1 Specific communication channels are identified and applied
communication based on workplace requirements.
channels 1.2 Challenges are identified and addressed as per the operational
standards of the organization.
1.3 Communication channels are evaluated to meet workplace
needs.
2. Apply written 2.1 Types of written communication are identified and applied
communication according to the workplace requirements.
skills 2.2 Written communication needs are identified and implemented
according to workplace procedures.
2.3 Written communication guidelines are analyzed, evaluated,
and revised based on workplace needs.
3. Apply non-verbal 3.1 Existing non-verbal communication techniques are identified
communication and applied based on organization policy.
skills 3.2 Non-verbal communication techniques are articulated to
enhance inclusivity according to workplace requirements.
3.3 Non-verbal communication techniques are modeled to
enhance inclusivity according to workplace requirements.
4. Apply oral 4.1 Types of oral communication are identified and established as
communication per organization policy.
skills 4.2 Pathways of oral communication are identified and established
as per organization policy.
4.3 Pathways of oral communication are reviewed according to
organization procedures.
4.4 Pathways of oral communication are maintained according to
the organization standards.
5. Apply group 5.1 Group communication strategies are applied based on the
communication workplace needs.
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 ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements that specify the required level of
key outcomes that performance for each of the elements.
make up workplace Bold and italicized terms are elaborated in the Range
function
skills 5.2 Groups are organized in accordance with workplace
procedures.
5.3 Effective questioning, listening and non-verbal
communication techniques are used as per needs.
5.4 Group communication challenges are identified and addressed
according to the workplace needs.

RANGE
This section provides the work environment and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.

Variable Range
1. Communication  Language switch
strategies may include  Comprehension check
but are not limited to:  Repetition
 Asking confirmation
 Paraphrasing
 Clarification request
 Translation
 Restructuring
 Generalization
2. Effective group  Identifying and evaluating what is occurring within an
interaction may interaction in a non-judgmental way.
include but not  Using active listening.
limited to:  Making decision about appropriate words, behavior.
 Putting together response which is culturally
appropriate.
 Expressing an individual perspective.
 Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
3. Situations may  Establishing rapport
include but are not  Eliciting facts and information
limited to:  Facilitating resolution of issues
 Developing action plans

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
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The individual needs to demonstrate the following skills:
 Active listening
 Interpretation
 Negotiation
 Writing
 Oral skills
 Creative thinking
 Critical thinking
 Decision making
 Analytical
 Innovation
 Conflict skills
 Leadership
 Problem solving skills
 Management
 Organizational
 Teamwork
Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process
 Dynamics of groups
 Styles of group leadership
 Key elements of communications strategy
 Principles of effective communication
 Turn-taking techniques
 Conflict resolution techniques
 Work planning
 Work organization
 Company policies
 Company operations and procedure standards
 Fundamental rights at the workplace
 Personal hygiene
 Accountability
 Workplace problems and how to deal with them

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills, knowledge, and range.
1. Critical Assessment requires evidence that the candidate:
aspects of 1.1 Identified and applied specific communication channels based
Competency. on workplace requirements.
1.2 Identified and applied specific written communication

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 correspondence according to the workplace requirements.
1.3 Applied and developed non-verbal strategies to communicate
in all areas of the workplace requirements.
1.4 Established pathways of oral communication as per workplace
policy.
1.5 Applied group communication strategies based on workplace
needs.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take
place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral assessment
3.3 Portfolio of evidence
3.4 Interviews
3.5 Third party report
3.6 Written assessment
3.7 Practical assessment
3.8 Projects
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 APPLY WORK ETHICS AND PRACTICES

ISCED UNIT CODE: 0417 541 03B/0417 441 03B

UNIT DESCRIPTION
This unit covers competencies required to effectively apply work ethics and practices. It
involves the ability to: conduct self-management, promote ethical work practices and values,
promote teamwork, manage workplace conflicts, maintain professional and personal
development, apply problem-solving and promote customer care.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
1. Apply self- 1.1 Personal vision, mission and goals are formulated based on
management skills potential and concerning organization objectives and
strategic plan
1.2 Self-esteem and a positive self-image are developed and
maintained based on value
1.3 Emotional intelligence and stress management are
demonstrated as per workplace requirements.
1.4 Assertiveness is developed and maintained based on the
requirements of the job.
1.5 Accountability and responsibility for one's actions are
demonstrated based on workplace instructions.
1.6 Time management, attendance and punctuality are observed
as per the organization’s policy.
1.7 Personal goals are managed as per the organization’s
objective
1.8 Self-strengths and weaknesses are identified based on
personal objectives
1.9 Motivation, initiative and proactivity are utilized as per the
organization policy
1.10 Individual performance is evaluated and monitored
according to the agreed targets.

2. Promote ethical work 2.1 Integrity is demonstrated as per acceptable norms

practices and values 2.2 Codes of conduct is applied as per the workplace
requirements
2.3 Policies and guidelines are observed as per the workplace
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
requirements
2.4 Professionalism is exercised in line with organizational
policies
3. Promote Team work 3.1 Teams are formed to enhance productivity based on
organization’s objectives
3.2 Duties are assigned to teams under the organization policy.
3.3 Team activities are managed and coordinated as per set
objectives.
3.4 Team performance is evaluated based on set targets as per
workplace policy.
3.5 Conflicts are resolved between team members in line with
organization policy.
3.6 Gender and diversity-related issues are identified and
mainstreamed in accordance with workplace policy.
3.7 Healthy relationships are developed and maintained in line
with the workplace.
3.8 Adaptability and flexibility are applied in dealing with team
members as per workplace policies
4. Maintain professional 4.1 Personal growth and development needs are identified and
and personal assessed in line with the requirements of the job.
development 4.2 Training and career opportunities are identified and utilized
based on job requirements.
4.3 Resources for training are mobilized and allocated based on
organizations and individual skills needs.
4.4 Licenses and certifications relevant to the job and career are
obtained and renewed as per policy.
4.5 Recognitions are sought as proof of career advancement in
line with professional requirements.
4.6 Work priorities and personal commitments are balanced and
managed based on the requirements of the job and personal
objectives.
4.7 Dynamism and on-the-job learning are embraced in line with
the organization’s goals and objectives.
5. Apply Problem 5.1 Creative, innovative and practical solutions are developed
solving skills based on the problem
5.2 Independence and initiative in identifying and solving
problems are demonstrated based on the requirements of the job.
5.3 Team problems are solved as per the workplace guidelines

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
5.4 Problem-solving strategies are applied as per the workplace
guidelines
5.5 Problems are analyzed and assumptions tested as per the
context of data and circumstances
6. Promote Customer 6.1 Customers' needs are identified based on their characteristics
Care 6.2 Customer feedback is allowed and facilitated in line with
organization policies.
6.3 Customer concerns and complaints are analyzed and resolved
in line with the set organizational culture.
6.4 Proactive customer outreach programs are implemented as
per organizational policies
6.5 Customer retention strategies are developed and
implemented in line with the organizational policy

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range
1. Feedback may include but not ● Verbal
limited to: ● Written
● Informal
● Formal
2. Conflicts include but are not ● Interpersonal Conflict.
limited to: ● Intrapersonal Conflict.
● Intergroup Conflict.
● Intragroup Conflict.
3. Relationships may include but ● Man/Woman
not limited to: ● Trainer/trainee
● Employee/employer
● Client/service provider
● Husband/wife
● Boy/girl
● Parent/child
● Sibling relationships

4. Team may include but not ● Small work group

limited to: ● Staff in a section/department

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 Variable Range
● Inter-agency group
● Virtual teams
5. Personal growth may include ● Growth in the job
but not limited to: ● Career mobility
● Gains and exposure the job gives
● Net workings
● Benefits that accrue to the individual as a result
of noteworthy performance
6. Personal objectives may ● Long term
include but not limited to: ● Short term
● Broad
● Specific
7. Trainings and career ● Participation in training programs
opportunities may include but ● Serving as Resource Persons in conferences
not limited to and workshops
● Capacity building
8. Resource may include may ● Human
but not limited to: ● Financial
● Technology
9. Creative and innovative may ● New ideas
include but not limited to: ● Original ideas
● Different ideas
● Methods/procedures
● Processes
● New tools
10. Emerging issues may include ● Artificial Intelligence
but not limited to: ● Data confidentiality
● National cohesion
● Open offices

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening
● Critical thinking
● Organizational
● Negotiation
● Monitoring
● Evaluation
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 ● Problem solving
● Decision Making
● Leadership
● Creative/innovative thinking
● Adaptability
● Conflict management
● Emotional intelligence
● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Work values and ethics
● Company policies and procedures
● Company operations, procedures and standards
● Flexibility and adaptability
● Concept of time and leisure time
● Decision making
● Work planning
● Organizing work
● Monitoring and evaluation
● Record keeping
● Gender and diversity mainstreaming
● Drug and substance abuse
● Professional growth and development
● creativity
● Innovation
● problem solving
● customer care
● mentoring and coaching.
● Emerging issues

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical aspects Assessment require evidence that the candidate:
of Competency 1.1 Applied self-management skills as per organizational procedures.
1.2 Promoted ethical practices and values as per organizational
procedures.
1.3 Promoted Teamwork as per workplace assignments.
1.4 Maintained professional and personal development as per
organizational procedures.
1.5 Applied Problem-solving skills based on work requirements.

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 1.6 Identified customer needs based on their characteristics.
1.7 Gave back Customer feedback in line with organization policies.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take place
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information workplace and job role is recommended.
for
assessment

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 APPLY ENTREPRENEURIAL SKILLS

ISCED UNIT CODE: 0413 541 04B/0413 441 04B

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate an understanding of
entrepreneurship. It involves demonstrating an understanding of financial literacy, applying
entrepreneurial concepts identifying entrepreneurship opportunities, applying business legal
aspects, developing business innovative strategies, and developing business plans.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the required level
outcomes that make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
1. Apply Financial 1.1 Sources of personal and business funds are identified as
Literacy per financial procedures and standards
1.2 Personal finances are managed as per financial procedures
and standards
1.3 Savings are managed as per financial procedures and
standards
1.4 Debts are managed as per financial procedures and
standards
1.5 Investments are undertaken as per financial procedures
and standards
1.6 Insurance services are procured as per financial
procedures and standards
2. Apply entrepreneurial 2.1 Entrepreneurs and Business persons are distinguished as
concept per principles of entrepreneurship
2.2 Types of entrepreneurs are identified as per principles of
entrepreneurship
2.3 Ways of becoming an entrepreneur are identified as per
principles of Entrepreneurship
2.4 Characteristics of Entrepreneurs are identified as per
principles of Entrepreneurship
2.5 Salaried employment and self-employment are
distinguished as per principles of entrepreneurship
2.6 Requirements for entry into self-employment are
identified according to business procedures and standards
2.7 Roles of an Entrepreneur in an enterprise are determined
according to business procedures and standards
2.8 Contributions of entrepreneurship to National
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the required level
outcomes that make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
development are identified as per business procedures and
standards
3. Identify 3.1 Business ideas are identified as per business procedures
entrepreneurial and standards
opportunities 3.2 Factors to consider when evaluating business opportunity
viability are explored based on business procedure and
standards
3.3 Entrepreneurial opportunities are evaluated as per
business procedures and standards
3.4 Business ideas and opportunities are generated as per
business procedures and standards
3.5 Business life cycle is analysed as per business procedures
and standards
4. Apply business legal 4.1 Forms of business ownership are identified as per legal
aspects procedures and practices
4.2 Business Registration and Licensing processes are
identified as per legal procedures and practices
4.3 Types of Contracts and Agreements are analysed as per
legal procedures and practices
4.4 Employment Laws are identified as per legal procedures
and practices
4.5 Taxation laws are identified as per legal procedures and
practices
5. Innovate Business 5.1 Business innovation strategies are determined by the
strategies organization standards
5.2 Creativity in business development is demonstrated in
accordance with business standards
5.3 Innovative business standards are developed as per
business principles
5.4 Linkages with other entrepreneurs are created as per best
practice
5.5 ICT is incorporated in business growth and development
as per best practice
6. Develop Business 6.1 Business idea is described as per business procedures
Plan and standards
6.2 Business description is developed as per business plan
format
6.3 Marketing plan is developed as per business plan format
6.4 Organizational/Management plan is prepared in

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 ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the required level
outcomes that make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
accordance with business plan format
6.5 Production/operation plan is prepared in accordance
with business plan format
6.6 Financial plan is prepared in accordance with the
business plan format
6.7 Executive summary is prepared in accordance with
business plan format
6.8 Business plan is presented as per best practice
6.9 Business ideas are incubated as per institutional policy.

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range

1. Sources of personal funds  Salary/Wages

may include but not limited  Investments
to:  Savings
 Inheritance
 Government Benefits

2. Sources of business finance  Equity Financing

may include but not limited  Debt Financing,
to:  Personal Savings/Investment
 Retained Earnings
 Grants and Subsidies
 Crowdfunding
 supplier Credit:
 Leasing and Asset Financing:
3. Types of entrepreneurs may  Innovators
include but not limited to:  Imitators
 Craft
 Opportunistic
 Speculators
4. Characteristics of  Creative
Entrepreneurs may include  Innovative
but not limited to:  Planner
 Risk taker
 Networker
 Confident

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 Variable Range

 Flexible
 Persistent
 Patient
 Independent
 Future oriented
 Goal oriented
5. Requirements for entry into  Technical skills
self-employment may  Management skills
include but not limited to  Entrepreneurial skills
 Resources
 Infrastructure
6. Forms of businesses  Sole proprietorship
ownership may include but  Partnership
not limited to:  Limited companies
 Cooperatives
7. Innovative business  New products
standards may include but  New methods of production
not limited to:  New markets
 New sources of supplies
 Change in industrialization

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Analytical
 Management
 Problem-solving
 Root-cause analysis
 Communication

Required Knowledge
The individual needs to demonstrate knowledge of:
 Decision making
 Business communication
 Change management
 Competition
 Risk
 Net working
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 Time management
 Leadership
 Factors affecting entrepreneurship development
 Principles of Entrepreneurship
 Features and benefits of common operational practices, e. g., continuous improvement
(kaizen), waste elimination,
 Conflict resolution
 Health, safety and environment (HSE) principles and requirements
 Customer care standards
 Basic financial management
 Business strategic planning
 Impact of change on individuals, groups and industries
 Government and regulatory processes
 Local and international market trends
 Product promotion standards
 Market and feasibility studies
 Government and regulatory processes
 Local and international business environment
 Relevant developments in other industries
 Regional/ County business expansion standards

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EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Identified Sources of personal and business
finance as per financial procedures and standards
1.2 Managed Personal finances as per financial
procedures and standards
1.3 Made Investment decisions as per financial
procedures and standards
1.4 Generated Business ideas and opportunities based
on business procedure and standards
1.5 Analysed business life cycle based on business
procedure and standards
1.6 Determined business innovative standards as per
business principles
1.7 Developed and presented a business plan as per
regulatory framework.
2. Resource Implications The following resources should be provided:
2.1 Access to relevant workplace where assessment can
take place
2.2 Appropriately simulated environment where
assessment can take place
3. Methods of Competency may be assessed through:
Assessment 3.1 Written tests
3.2 Oral questions
3.3 Third party report
3.4 Interviews
3.5 Portfolio
4. Context of Assessment Competency may be assessed:
4.1 On-the-job
4.2 In a simulated work environment
5. Guidance information Holistic assessment with other units relevant to the
for assessment industry sector, workplace and job role is recommended.

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