Media
Media
ABOUT CROCS
Mission
Bring profound comfort, fun and innovation to the world’s feet.
Brand Attributes
● Innovative
Radical thinking, industry-leading innovation, meticulous health-minded research, and never
forgetting new ways of better experience.
● Fun
Whether it’s with color, clever design, or in the way we get our message out, Crocs™ always
strives for smiles in an effort to elicit a feel-good emotional experience.
● Comfort
The bread and butter, profound comfort is all about a feel-good physical experience. Innovations
like advanced ergonomic design, über lightweight technology, and a massaging foot bed all
make sure you’re comfortable from toe to head, and vice versa.
● Jibbitz
Jibbitz offers a wide range of unique and colorful charms designed to enable kids to personalize
their Crocs shoes and accessories. These charms are available in various themes, including
entertainment and sports licenses, along with innovative 3-D designs.Jibbitz charms
complement the Crocs product range, including popular styles like Crocband and Mammoth
clogs, catering to both fashion and seasonal needs. These accessories enhance the appeal of
almost every kids’ Crocs shoe, offering endless possibilities for personalization and
self-expression. By providing customizable options and integrating seamlessly with Crocs’
innovative footwear designs, Jibbitz plays a crucial role in reinforcing Crocs' identity as a brand
that celebrates creativity, individuality, and versatility.
MARKET ANALYSIS
The product extension we’ll be launching is Apparels by Crocs. Hence, Let’s understand the
Market of Apparels
The global apparel market is experiencing robust growth, driven by a confluence of factors. The
market size is estimated at USD 1.36 trillion in 2024 and is projected to reach USD 1.78
trillion by 2029, representing a compound annual growth rate (CAGR) of 4.63% during the
forecast period. This expansion is fueled by evolving consumer preferences, technological
advancements in retail, and shifting economic landscapes.
A significant catalyst for this growth is the rise of e-commerce. Online shopping has
dramatically expanded the market reach for apparel manufacturers, allowing them to connect
with a geographically diverse customer base. This has been particularly beneficial for producers
of traditional garments and luxury brands, who can now access markets previously beyond
their reach. The increasing adoption of mobile devices for online purchases, especially among
younger demographics like millennials, is also contributing significantly to the growth of online
apparel sales.
Consumer trends are also playing a crucial role. Rising per capita incomes and a growing
preference for branded products are driving demand, particularly in the luxury segment. The
women's apparel segment is experiencing rapid growth. Fast fashion, along with innovative
marketing strategies, including influencer marketing, are key competitive factors in the
market.
The Indian apparel market presents a significant growth opportunity within the global landscape.
The market is projected to generate US$105.50 billion in revenue in 2024, with an
anticipated annual growth rate of 3.35% (CAGR 2024-2029). Women's apparel constitutes
the largest segment, with a market volume of US$51.05 billion in 2024. While the United
States currently leads the global apparel market with US$359 billion in revenue in 2024,
India's per person revenue stands at approximately US$73.19 in 2024, indicating substantial
room for growth.
The Indian market is expected to reach a volume of 41.4 billion pieces by 2029, with a
projected volume growth of 3.7% in 2025. Non-luxury sales are expected to dominate,
accounting for 98% of sales in 2024. A notable trend in the Indian market is the increasing
demand for sustainable and ethically produced clothing.
Primary:
Summary
The survey responses highlight significant consumer insights into Crocs' brand perception and
the potential for diversifying into an apparel line.
○ The majority of respondents, particularly in the 18–24 age group, are very or
somewhat familiar with Crocs.
○ Common associations with the brand include "comfort," "rainy footwear," and
"style," indicating strong brand equity in these areas.
Product Ratings:
Secondary:
1. Product: Crocs offers durable, comfortable, and customizable footwear, including clogs,
sandals, and slides. Their innovative Croslite material is a key differentiator.
2. Price: Competitive pricing strategies cater to various segments, balancing affordability
with premium pricing for limited editions and collaborations.
3. Place: Crocs products are available online (official website and marketplaces), through
retail stores, and in multi-brand outlets worldwide, ensuring accessibility.
4. Promotion: Social media campaigns, influencer partnerships, and collaborations with
iconic brands and personalities drive engagement and brand loyalty.
5. People: Crocs focuses on customer satisfaction, training staff to deliver excellent service
in stores and online, and partnering with influencers to connect with target audiences.
6. Process: Streamlined e-commerce and in-store operations ensure a seamless buying
experience. Return policies and easy customization processes enhance customer
satisfaction.
7. Physical Evidence: Vibrant store layouts, visually appealing website designs, and
distinctive packaging reinforce brand identity and product appeal.
Collaborations and Partnerships: Crocs partners with celebrities, designers, and icons of pop
culture (such as Justin Bieber or Post Malone) to create exclusive collections that gain visibility
for the brand.
Retail and Digital Advertising: Crocs uses a combination of in-store promotions, digital ads, and
email marketing campaigns to promote new arrivals and seasonal discounts.
User-Generated Content: The brand urges customers to express their own unique styles online
to build authenticity and engage with the loyal fan base.
Marketing Material
Campaigns:
● Crocs' "Come As You Are" Campaign:
Targeted 5 major markets: United States, Germany, China, Japan, and South Korea.
Campaign featured 5 global ambassadors.
Campaign highlighted 5 product lines, including LiteRide TM ️and Classic Clog.
Increased social media engagement
Boosted global brand recognition and sales (specific percentage not disclosed).
The "Come As You Are" campaign was launched in March 2019. During the third quarter of
2019, Crocs reported record revenues of $312.8 million, a 19.8% increase over the same period
in 2018. This growth was driven by a 25.4% increase in wholesale revenues, a 28.2% rise in
e-commerce revenues, and a 12.5% increase in retail comparable store sales.
● The success of Crocs’ collaborations with celebrities further reinforces their marketing
strategy. For instance, the collaboration with Latin pop superstar Bad Bunny led to the
rapid sell-out of a pair of white Crocs in 2020. Similarly, the collaboration between Crocs
and KFC to release chicken-themed Crocs, along with the high heel Croc collaboration
with Balenciaga, showcased the brand’s ability to attract attention through unexpected
partnerships and appeal to different market segments.
● Crocs’ emphasis on collaborating with true fans of the brand, like Justin Bieber, has
contributed to successful partnerships and authenticity in marketing campaigns. The
limited edition collaborations, such as the one with Bad Bunny, have not only resulted in
products selling out quickly but have also led to increased demand and petitions for
additional releases.
- Goal: To act on our Purpose strategy and remain accountable to our ambitions Crocs
works on following four goals.
1. Circularity
Achieve 50% bio-circular content within our CrosliteTM compounds on a mass balance basis by
2030.
In staying true to our innovative spirit, we are shifting away from a reliance on fossil fuel-derived
inputs to instead focus on using renewable, recycled materials to help make our shoes.
2. Climate
Achieve Net Zero by 2040.
Since stating our enterprise goal in 2022, we completed our most comprehensive GHG
inventory to date and identified available interventions for emissions reduction that address
hotspot areas.
3. Climate
Reduce the carbon footprint of our Crocs Classic Clog by 50% by 2030.1
We are considering how to optimize both design and materials for lower emissions in our
products, starting with our most popular styles.
4. Responsibility
Strive to have all factories and suppliers across both brands complete social compliance audits
with:
100% of Tier 1 factories by 2023.
100% of Tier 2 suppliers by 2024.
S.M.A.R.T. Goal:
● Specific: The goal clearly defines a 50% bio-circular content target within Croslite™
compounds.
● Measurable: Progress can be tracked as the percentage of bio-circular content
increases in the material.
● Achievable: Leveraging renewable and recycled materials aligns with Crocs’ innovative
practices and industry advancements.
● Relevant: Transitioning away from fossil fuel-derived inputs supports environmental
sustainability and aligns with consumer demand for eco-friendly products.
● Time-Bound: The goal is to be accomplished by 2030, providing a clear deadline.
● Specific: The goal is to reach Net Zero greenhouse gas emissions across the
enterprise.
● Measurable: A comprehensive GHG inventory ensures emissions are tracked, and the
impact of interventions can be quantified.
● Achievable: The identification of hotspot areas and reduction interventions ensures the
goal is realistic with current and future technologies.
● Relevant: Addressing climate change is a critical responsibility for businesses in
reducing environmental impacts.
● Time-Bound: The deadline of 2040 sets a clear timeframe for action and accountability.
3. Climate: Reduce the carbon footprint of the Classic Clog by 50% by 2030
● Specific: The focus is on reducing emissions for a specific product, the Classic Clog.
● Measurable: The reduction can be quantified by comparing emissions from current
designs and materials to future iterations.
● Achievable: Optimizing design and materials is feasible given Crocs’ innovative
capabilities and R&D resources.
● Relevant: The Classic Clog is Crocs’ flagship product, making this goal highly impactful
for their overall carbon footprint.
● Time-Bound: The 2030 deadline ensures a sense of urgency and structured planning.
● Specific: The targets are set for Tier 1 factories (100% compliance by 2023) and Tier 2
suppliers (100% compliance by 2024).
● Measurable: The percentage of factories and suppliers completing audits provides a
clear metric for progress.
● Achievable: With defined deadlines and dedicated efforts, these goals are realistic
within the supply chain framework.
● Relevant: Ensuring social compliance aligns with ethical labor practices and corporate
responsibility.
● Time-Bound: The deadlines (2023 and 2024) provide specific timeframes for achieving
compliance.
● Aim:
To seamlessly extend Crocs’ iconic brand ethos of comfort, innovation, and individuality into the
world of apparel, creating versatile and functional clothing that empowers self-expression while
maintaining the brand's core commitment to sustainability and bold design.
● Goal:
To establish Crocs as a lifestyle brand by diversifying its product portfolio with an innovative and
inclusive apparel line that complements its iconic footwear, drives customer loyalty, and
strengthens market presence in the global fashion industry.
SMART Goals
Specific (S):
To establish Crocs as a lifestyle brand by diversifying its product portfolio with an innovative and
inclusive apparel line that complements its iconic footwear, drives customer loyalty, and
strengthens market presence in the global fashion industry.
Measurable (M):
Success can be measured through specific metrics:
Sales revenue from the apparel line.
Increase in brand loyalty scores and customer retention rates.
Market share growth in the lifestyle and fashion industry.
Customer engagement through product adoption and feedback.
Achievable (A):
Utilizing the existing loyal customer base, established expertise in creating comfortable,
innovative products to the apparles foundation, making the goal realistic and attainable with the
right strategy, resources, and partnerships.
Realistic (R):
Diversifying into apparel aligns with current trends of lifestyle branding, where companies
extend into related categories. Crocs’ emphasis on comfort, individuality, and functionality
ensures the apparel line stays consistent with its brand values, making it realistic to achieve
market acceptance.
Time-bound (T):
Launching the first collection within 12-18 months.
Achieving target revenue in 3 years.
Evaluating customer response and brand perception after 1 year of launch.
Objective:
- To develop and launch a trend-driven, versatile apparel collection within 12 months that
reflects Crocs' core values of comfort, individuality, and functionality while appealing to a
global audience.
- To achieve 20% incremental revenue growth from the apparel line within the first three
years, leveraging strategic partnerships, targeted marketing, and customer-centric
innovations.
Crocs employs a multifaceted market segmentation strategy to effectively reach and serve
diverse consumer groups.
Demographic Segmentation:
Crocs targets various age groups and professions by tailoring its product offerings to meet
specific needs. The brand has a significant focus on women and children, with women
constituting approximately 80% of their sales. Middle-aged women, particularly those aged
40-60, are a key demographic, especially individuals in professions requiring long hours on their
feet, such as healthcare, foodservice, and teaching. Additionally, Crocs appeals to the youth
market, specifically those aged 10-24, who are fashion-oriented and value comfort in their
footwear choices.
Geographic Segmentation:
Operating in over 90 countries, Crocs adapts its product lines to cater to regional preferences
and cultural differences. For instance, in North and South America, the brand offers a variety of
footwear, including clogs, sandals, shoes, and boots. In contrast, in the Asia Pacific region,
certain products like boots may be less prevalent due to cultural norms, such as in Japan,
where indoor shoe-wearing is uncommon. This regional adaptation ensures relevance across
diverse markets.
Psychographic Segmentation:
Behavioral Segmentation:
Crocs identifies two primary customer segments based on purchasing behavior: 'Feel Goods'
and 'Explorers.' 'Feel Goods' are typically female, suburban, aged 35-45, and often have
families with children. 'Explorers' are younger, aged 25-30, urban dwellers, with a balanced
gender distribution, and are attracted to the brand from a lifestyle or fashion perspective. This
segmentation allows Crocs to tailor marketing strategies to distinct consumer behaviors and
preferences.
Target Market:
The target market for Crocs Apparel has been strategically identified to align with the brand’s
core positioning as a versatile, fast-moving, premium, and comfortable lifestyle brand. The
segmentation focuses on demographic, psychographic, behavioral, technographic, and
generational factors to ensure the apparel line resonates with the intended audience while
expanding Crocs’ reach in the lifestyle and fashion industry.
Segmentation
1. Demographic:
Crocs Apparel targets individuals aged 16-35 years, primarily Gen Z and Millennials, who are
highly influenced by trends and seek comfort in their fashion choices. The apparel line is
gender-inclusive, offering designs that cater to men, women, and non-binary individuals. It
appeals to middle-to-upper-middle-class consumers with disposable income to invest in
premium, yet accessible, apparel. Geographically, the focus is on urban and semi-urban
regions, particularly metropolitan cities such as Mumbai, Bengaluru, Delhi, and other tier-1
markets.
2. Psychographic:
The psychographic segmentation emphasizes customers who lead young, active lifestyles,
balancing work, leisure, and social activities. The apparel is designed to cater to these
individuals by offering versatile, multi-functional clothing. Crocs Apparel targets loyal Crocs
footwear customers who already associate the brand with comfort, individuality, and innovation.
It also appeals to consumers who prefer fast-moving fashion that blends bold aesthetics with
practicality.
3. Behavioural
Behaviourally, the target market consists of frequent shoppers in the fast fashion and lifestyle
categories who value reliable brands emphasizing comfort and quality. These consumers
already have high awareness of Crocs as a premium footwear brand and are likely to perceive
the apparel line as a natural extension of the brand’s ethos. Omnichannel buyers, who prefer
seamless shopping experiences across online and offline platforms, form a significant portion of
this segment.
4. Techno Graphic
From a techno-graphic perspective, Crocs Apparel targets tech-savvy consumers who actively
engage with online shopping platforms, social media, and digital fashion trends. These
consumers are heavily influenced by social media campaigns and collaborations with key
opinion leaders and influencers, making digital engagement a crucial aspect of the strategy.
The generational and life stage segmentation focuses on Gen Z (16-25 years) and Millennials
(26-35 years). Gen Z consumers are drawn to bold, customizable, and statement-making
apparel pieces that reflect individuality. Millennials, on the other hand, value multi-functional,
sustainable clothing that blends comfort with modern style. Life stage considerations include
college students and young professionals who prioritize affordability and versatility, as well as
young families seeking inclusive, practical designs for active, everyday wear.
Crocs Apparel positions itself as a brand synonymous with versatility, offering adaptable apparel
for various occasions, including casual outings, activewear, and semi-formal settings. It aligns
with fast-moving fashion trends to appeal to younger, trend-conscious demographics while
maintaining premium and comfortable designs that reflect Crocs’ legacy of combining style and
functionality.
The distribution strategy integrates retail presence by launching the apparel line in existing
Crocs footwear stores, focusing on high-traffic markets like Mumbai and Bengaluru to maximize
customer engagement. In addition to this, standalone Crocs Apparel stores will be established
in key retail locations to enhance brand visibility and create a distinct identity for the new
product line. To strengthen its digital footprint, Crocs will create a dedicated apparel section on
its website and partner with leading e-commerce platforms to reach a broader audience.
Budget
Crocs Inc.'s global marketing expenses amounted to approximately 317.4 million U.S. dollars. In
Digital Investment is a key component of Crocs' growth strategy. The company expects digital
to represent 50% of its brand revenues by 2026.
The digital marketing investment of $40.9 million in Q3 2024 illustrates Crocs’ commitment to
utilizing innovative promotional strategies that resonate with consumers.
Evaluate:
Brand Awareness-
Website Traffic, Social Media Reach & Engagement, Store visits.
Creative Brief:
Campaign:
Digital Media:
● Collaborate with 5-7 luxury influencers for cryptic posts and reels wearing
subtle hints of Crocs apparel.
● Spotify ads teasing the launch with audio like “The next level of premium
streetwear is coming.”
Print Media:
● News Coverages about the Brand in Vogue India, GQ India, and Elle with the
tagline “Elevate your wardrobe.
OOH: Static teaser billboards in Mumbai, Delhi, and Bengaluru featuring minimalist visuals and
QR codes linking to a countdown microsite.
February 1-14, 2025:
Digital Media:
● Run Instagram and Facebook ads showcasing short clips of fabrics, fits, and
bold text overlays.
● Use email marketing for existing Crocs customers with exclusive sneak
peeks.
Print Media:
● Place full-page teaser ads in The Times of India and The Hindu.
Digital Media:
● Official launch posts on all Crocs India’s social media accounts, showcasing
the collection with bold, vibrant videos.
Print Media:
OOH:
● Host a grand launch event in Mumbai, with pop-ups in Delhi and Bengaluru.
Invite influencers, press, and fashion enthusiasts.
Digital Media:
● Collaborate with top-tier bloggers for long-form reviews on styling the apparel.
Print Media:
Digital Media:
Event Production:
Advertising Objectives:
Informative
Persuasive
Communication Objectives:
Specified TA:
Positioning
Crocs Apparel: Redefining Streetwear. Bold designs. Everyday comfort. Premium quality.
Emphasizes the unique value of combining functionality, bold aesthetics, and comfort in a
premium offering.
Tone of Voice
Keywords: Vibrant, stylish, confident, joyful and innovative.
Supporting Information
1.Playful Comfort
2. Effortless Confidence
3. Happy/ Youthful
4. Trendsetting design
Mandatories:
Logo, Brand Aesthetics, Tagline: From Footwear to Fashion, Crocs has you covered!