En - Casa t4 24 Slides
En - Casa t4 24 Slides
As of December 31, 2024, Crédit Agricole S.A. has entered into financial instruments for 5.2% of Banco BPM's share capital.
2025 Targets 2024 Crédit Agricole S.A. underlying net income Group share vs MTP targets
✓
ROTE
underlying > 12.0% 14.0% 7.2
Underlying >6
cost/income ratio excl. < 58.0% ✓ 54.4%
SRF
>5 5.4
(1) Proposed 2024 dividend submitted for the approval of the 2025 General Meeting
(2) Pro forma of the simplification of the capital structure (Eureka)
Crédit Agricole S.A. Crédit Agricole S.A. Crédit Agricole S.A. Crédit Agricole S.A. Crédit Agricole S.A.
1. Underlying ROTE calculated on the basis of annualised underlying net income Group share and linearised IFRIC costs over the year
2. Proposed 2024 dividend submitted for the approval of the 2025 General Meeting
Underlying Underlying
cost/income
59.5% 27 bp CoR/outstandings
cost/income
54.4% 34 bp CoR/outstandings
-0.6 pp 12M/12M +1 bp Q4/Q3 4 rolling quarters -1.0 pp 12M/12M +3 bp Q4/Q3 4 rolling quarters
ratio (1) ratio (1)
1. Underlying data, details of specific items available on pages 46 and 81; 12M/12M change excl. SRF
2. Underlying ROTE calculated on the basis of annualised underlying net income Group share and linearised IFRIC costs over the year
ACTIVITY
REVENUES
+17.4% +18.2%
+€1,052m +€1,095m
+35 7.1
+173
+491
+6.5%
(4)
CAGR
6,040 6.0 6.0*
6,021 CAPFM: Q4/Q4 5.8
Good positive price dividend and
performance of Stability in
effect France and valuation of 5.2 5.3
the business lines BBPM shares
Italy 4.8 4.8
(+€294m)
4.6
Performance driven by the increase in outstandings
Favourable base effect (high weather-related claims) 4.0
Integration of Degroof Petercam (+€158m)
Q4-15 Q4-16 Q4-17 Q4-18 Q4-19 Q4-20 Q4-21 Q4-22 Q4-23 Q4-24
Q4-23 Q4-23 stated Asset gathering Large SFS Retail banking Corporate Q4-24 stated Q4-24
underlying customers centre underlying
* Q4-23 impacted by the transition to IFRS17 and strong climate events
AG: Asset gathering; LC: Large customers; SFS: Specialised financial services; RB: Retail banking; CC: Corporate Centre
EXPENSES
SUPPORT FOR BUSINESS LINES’ DEVELOPMENT, LOW COST/INCOME RATIO AT 54.4% (2024)
Q4/Q4 change in expenses, by business line (€m) Breakdown by nature of costs (€m)
+89 -68
Q4-23 Q4-24 stated Asset gathering Large SFS Retail banking Corporate Q4-24 stated Q4-24 Q4/Q4 stated Scope effect (2) Integration Taxes base Staff costs IT investments Others
expenses costs (3) effect (4)
underlying customers centre underlying
AG: Asset gathering; LC: Large customers; SFS: Specialised financial services; RB: Retail banking; CC: Corporate Centre
Underlying data, breakdown of specific items available on page 46 Provision for variable
compensation (+€28m)
1. Q4/Q4 scope effect +€120m and Q4/Q4 integration costs +€13m
2. Q4/Q4 scope effect: Degroof Petercam (+€120m) and various others
3. Q4/Q4 integration costs: ISB (CACEIS) +€1m and Degroof Petercam +€13m and various others
RISKS
Crédit Agricole S.A. underlying cost of risk (€m) Cost of risk by business line Cost of risk/outstandings(1) (bp)
440 594
35.0% CC; 1%
CC; 3%
LC; 9%
LC; 16%
594 Crédit Agricole Group
18 25 25 26 27
o/w model revision IRB; 23% 25
424 IRB; 17%
440 433 (CACIB, CAPFM) and
380 7 278 reclassification of
66 38
1 5 provisions (CACIB, LCL) LCL; 13%
LCL; 22%
Crédit Agricole S.A.
491
33 33 34
373 384 388 32 32
297
SFS; 52%
-8 SFS; 42%
-31
-37
Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
S3 CoR* S1&S2 CoR Others Total CoR Q4-23 Q4-24
NPL Ratio 2.3% 74.1% Coverage NPL Ratio 2.1% 84.9% Coverage
-0.2 pp vs Q3-24 +2.7pp vs Q3-24 ratio -0.1 pp vs Q3-24 +2.1pp vs Q3-24 ratio
AG: Asset gathering; LC: Large customers; SFS: Specialised financial services; IRB: International Retail banking; CC: Corporate Centre
1. Cost of risk for the last four quarters divided by the average of the outstandings at the start of all four quarters of the year.
2. Annualised CoR/outstandings: cost of risk for the quarter multiplied by four divided by the outstandings at the start of the current quarter.
RISKS
127
121
117 ➔ CAPFM: provisions of €50m (model revision) with €30m in
CAPFM 114 112
legal provisions (o/w UK car loans). Excluding legal
55 55 50
provisions CoR/outstandings stable vs 2023.
44 40
CA Italia
➔ Retail banking in Italy: increase in portfolio quality.
21 22 23 22
18
LCL ➔ Retail banking in France: stable CoR/outstandings,
against a backdrop of a deterioration for SMEs and
18 19 20 21 20 professionals.
Regional Banks
9
➔ Crédit Agricole CIB: provisions for performing loans
7
Financing activities
5 2 1 related to the models’ update. Low level of CoR over the
last few quarters.
Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
1. Cost of risk for the last four quarters divided by the average of the outstandings at the start of all four quarters of the year.
RESULTS
Q4/Q4 change in Net income Group share by business line (€m) Annual change in Net income Group share by P&L lines (€m)
CA Italy: Dividend
1,540 Very good High cost and
operational High level of positive base
performance results with a
of risk effect of the valuation of
deposit BBPM
of the normalisation shares
business lines of the cost of guarantee
fund (+€61m) +€288m
risk
Q4-23 Q4-23 stated Asset gathering Large SFS Retail banking Corporate Q4-24 stated Q4-24 2023 underlying 2023 stated Revenues Operating Cost of risk Tax Other 2024 stated 2024 underlying
underlying customers centre underlying expenses
AG: Asset gathering; LC: Large customers; SFS: Specialised financial services; RB: Retail banking; CC: Corporate Centre
Underlying data, detail of specific items available on page 46
Change in phased-in CET1 ratio (bp) Change in RWA by business line (€bn)
+3,2%
+€12,9Bn
+19 bp
11.7% 11.7%
-12 bp
-13 bp + 7.4 + 0.4 415
+ 4.3
402 + 2.1 12
Distribution: €0.27
11 -1.2
Rating effect Consolidation of
2024 payout at 50% -10 bp CIB: growth in business
leasing activities Consolidation 42
lines; unfavourable
(Basel 4) -12 bp LCL rating
41 Insurance of leasing exchange rate (+€2.7bn) and
effect
-€1.2bn activities ratings effects (+€1.5bn)
+€1.9bn (Basel 4)
benefiting from
the interim +€4.2bn
dividend
361
350
Change in phased-in CET1 ratio (bp) Change in RWA by business line (€bn)
+2,8%
+€17,5Bn
17.4% +25bp
17.2%
-28bp -14bp + 6.9 + 4.4 + 7.3 + 0.2 653
636 12
12
-1.3 66
65
Rating effect
-15 bp LCL and RB rating
effect +€4.1bn
559 575
3%
17% 10%
€1,152bn
22%
€1,152bn 50% +2% vs. Sept 24
33% 65%
31/12/2024 CASA CAG CAG Growth of diversified and granular customer deposits
Stable
NSFR >100% >100% €177bn Resources 1. Receivables eligible for central bank refinancing providing access to LCR compliant resources
2. Available securities, at market value after haircut
Position 3. Of which €1bn eligible in Central Bank
4. Excluding cash (€4bn) & mandatory reserves (€12bn)
5. Customers (individuals, professionals, corporates) LCL and Regional Banks
INCOME STATEMENT
Low-carbon Investments in low- Installed renewable Green loans (3) Electric or hybrid Oil & gas Power Automotive
energy(1) financing carbon energy(2) energy capacity vehicle share
(CAA)
-70% -29% -21%
€26.3bn €6bn 14 GW €21.7bn 37% Financed emissions Intensity of financed
emissions
Intensity of financed
emissions
31/12/2024 31/12/2024
31/12/2024 31/12/2024
Among new vehicles
financed in 2024 2030 target 2030 target 2030 target
+141% +166% 2025 target +75% 2025 target: 50% -75% (4) -58% (4) -50% (4)
2024/2020 2024/2020 14 GW 2024/2022 (CAPFM)
1. Low-carbon energy outstandings made up of renewable energy produced by the clients of all Crédit Agricole Group entities, including nuclear energy outstandings for Crédit Agricole CIB.
2. Portfolios of CAA (listed securities, listed securities under mandate, and unlisted securities) and of Amundi Transition Energétique
3. Crédit Agricole CIB green asset portfolio, in line with the eligibility criteria of the Group Green Bond Framework published in November 2023.
4. Reference year: 2020 – Scope of Power sector: Crédit Agricole CIB and Unifergie (Crédit Agricole Transitions & Énergies).
18 FOURTH QUARTER AND FULL YEAR 2024 RESULTS
EVOLUTION OF CREDIT AGRICOLE GROUP ENERGY MIX
30
25
26,3 +141%
20
15
19,7 For €4 disengaged on
10,9 fossil fuels extraction
10
9,4
5 7,5 5,6 -40%
0
2020 2023 2024
€14 allocated to
Fossil fuels extraction - Low-carbon energy
low-carbon energy
Evolution of the relative share of fossil fuels extraction outstandings
vs. low-carbon energy outstandings(1)
18%
46%
2020 2024
54% 82%
1. Low-carbon energy outstandings made up of renewable energy produced by the clients of all Crédit Agricole Group entities, including nuclear energy outstandings for Crédit Agricole CIB.
2. Scope: Crédit Agricole Group financing
20% 19%
+1,9 million
15% 15%
new customers per year(4)
14%
7%
6%
4% New
2% Businesses
Offer
1. Market shares 2017 and 2024: household loan market share Regional Banks and LCL (sources: BdF and internal); payment (in number of transactions, sources: BdF and internal)
2. Market shares 2018 and 2024: French domicilied funds sold in France (all customer segments) - Europerformance
3. Market shares 2017 and 2023: insurance (L’Argus de l’assurance and France Assureurs) and property services
4. Annual average since 2022 (gross customer capture)
Recent partnerships
2022-2024 Recent acquisitions
and stakes acquired
€7.2bn (2) in
Extension of retail
networks via partnerships acquisitions and
partnerships
In six European countries
Shift for Mobility
on the European scale €1.4bn (3) in disposals
Digitalisation and
Innovation /
1. Economic value in 2025 2. Purchase price of transactions carried out since 2022 Includes the stakes acquired in Banco BPM and Worldline. 3. Disposal of Crédit du Maroc, La Médicale and Crédit Agricole Serbia and others
-15 pp
69.4%
27.2
+5.6% 64.9%
CAGR 24.6
23.7 62.8% MTP target
62.1%
22.7 61.0% <58%
59.6%
20.8 57.8% 58.2%
20.3
19.7 55.4%
18.8 54.4%
17.5
16.7
FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 FY 2024 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Underlying revenues – from 2017 to 2022 under IFRS 4, as of 2023 under IFRS 17
CASA underlying C/I ratio excluding SRF
Underlying ROTE (1) at its highest since 2015 Dividend per share (€) tripled in 10 years
x3.1
14.0% 1.10
13.1% 1.05 1.05 1.05
12.7% 12.6% 12.6%
11.9% 0.20 0.20
11.1%
10.4% 0.80
9.3%
MTP target >12% 0.69 0.70
8.6% 0.60 0.63
0.60 0.30
0.50
2014** 2015** 2016** 2017** 2018 2019 2020 2021 2022 2023 2024***
(2) (3)
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
(1) Underlying ROTE calculated on the basis of underlying net income Group share (see appendices pages 46, 47 and 48)
(2) Before “Operation Eureka” Group simplification **excl. 10% loyalty dividend
(3) First year after “Operation Eureka” Group simplification *** subject to approval by the 2025 General Meeting
AG – INSURANCE
5.3%
+2.4
Q4/Q4
+0.5
+1.6
Contribution to earnings Q4-24 ∆ Q4/Q4 2024 ∆ 2024/2023
+1.1
(in €m) stated stated stated stated
+0.8 +9,9%
+1.8
+1.4 1.2 1.2 Revenues 715 +37.1% 2,845 +11.9%
+0.9 1.1
(1.3)
Gross operating income 638 +42.9% 2,504 +12.2%
1.3 1.3 1.3 +1,3%
Net income Group Share 418 +24.5% 1,884 +14.0%
Record Q4-24 premiums at €10.9bn and annual premiums at €43.6bn Revenues(4) for Q4/Q4 up, benefiting from a positive base effect (Q4-23
having been strongly impacted by weather events compared to Q4-24
Savings/Retirement: bonus campaigns success and digitisation of customer journeys
benefiting from low claims) as well as from the strong activity and
• Gross inflows: €8.3bn (+17% Q4/Q4), strong growth in France and internationally, UL rate
increase in outstandings
in gross inflows of 37.4%
• Outstandings (2): €347.3bn (+5.1% Dec./Dec.), driven by market effects and net inflows; CSM: €25.2bn (+5.8% Dec./Dec.); new business contribution higher
UL rate in outstandings of 30.0% (+1.1 pp Dec./Dec.) than CSM allocation; positive impact of stock revaluation. Allocation
• Policy-holders rate for life insurance contracts stable compared to 2023 (3) factor of 7.7%
Property and casualty: performance driven by prices and portfolio growth Combined ratio (5) 94.4% at end-Dec. 2024 (-2.7 pp year-on-year), in
• Portfolio of 16.7 million contracts, up by +5.3% year-on-year line with a positive base effect (low claims in 2024 compared to 2023
• Increase in average premium: pricing revisions and evolution of the product mix impacted by weather events in Q3-24)
Personal insurance: good Q4/Q4 momentum in individual death & disability insurance Solvency 2 ratio at end dec. 24 >200%; PPE stock at €7.5bn (3.3% of
(+9.9%) and group insurance (+22.1%) offsetting a decline in creditor insurance (-4.9%) outstandings in euros)
4. Q4-24 revenues including revenues of €540m for savings/retirement and funeral insurance, €93m for
1. Death and disability, creditor, group insurance personal insurance and €141m for property and casualty insurance (net of reinsurance cost).
2. Savings, retirement and funeral insurance. 5. Combined property & casualty ratio in France (Pacifica) including discounting and excluding undiscounting,
3. Can reach up to 3.85% for the Anaé contract with a UL rate > 50% and benefiting from management fees of 0.5% net of reinsurance: (claims + operating expenses + fee and commission income)/gross premiums earned.
Undiscounted ratio: 96.4% (-4.3 pp year-on-year)
681 706 Retail Cost/Income ratio (%) 56.1% +0.8 pp 55.5% -0.2 pp excl. SRF
611
New record of assets under management: €2,240bn, thanks to the strong inflows and Revenues: driven by the increase in management fees (+13.5%
positive market effect, in Q4-24 and for the full year Q4/Q4), linked to the evolution of average assets under
management; good level of performance fees; technology revenues
Net inflows of +€20.5bn this quarter (+€55.4bn over the year), the highest since 2021,
up (+47% Q4/Q4), benefiting from the integration of aixigo and
driven by MLT assets (+€17.9bn at Q4-24) and JVs
strong organic growth
• Retail: high inflows from third-party distributors (record in 2024), diversified across all
asset classes Expenses: positive jaws effect excluding integration costs(1); Q4/Q4
• Institutional: inflows driven by MLT assets from institutional and sovereign customers, change explained by variable compensation (increase in revenues),
in treasury products in the segment for corporates integration of acquisitions (Alpha Associates and aixigo) and
acceleration of strategic investments
Amundi Technology: acquisition of aixigo, European leader in Wealth Tech
1. Q4-24 : -€14m of integration costs related to the acquisition of aixigo and partnership with
Victory Capital (expected to be finalized in Q1-25)
Sustained activity over the quarter Revenues benefiting from the integration of Degroof Petercam (1) and
• Strong inflows this quarter over almost all regions; high annual net inflows of €6.2bn. the good trend of fee and commission income, in line with the increase
in assets under management, offsetting the anticipated drop in the
• Positive market effect this quarter and over the year
NIM on deposits
Expenses slightly down excluding scope effect (1) and integration
Continued integration of Degroof Petercam
costs(2); cost/income ratio of 77.8% excluding integration costs (2)
• Several capital reorganisations carried out in France and Luxembourg in Q4
2024. Merger of the remaining legal entities planned for Q3 2025. Net income Group share of €60m after restatement of the impact of
integration and acquisition costs (3)
• Integration costs of around ~€70-80m expected in 2025
1. Degroof Petercam data for the quarter included in Wealth Management results: Revenues of €158m and
expenses of -€120m (excluding integration costs partly borne by Degroof Petercam)
2. Q4-24 integration costs: -€12.8m (impacting the operating expenses line); -€26.4m in 2024
Breakdown of Indosuez Wealth Management and LCL Banque Privée AuM available in appendix. 3. Acquisition costs of +€0.8m in Q4-24, -€22.2m in 2024 (impacting the gains or losses on other assets)
Assets under custody – AUC (€bn) Assets under administration – AUA (€bn) Contribution to earnings Q4-24 ∆ Q4/Q4 2024 ∆ 2024/2023
(in €m) stated stated stated stated
+3.0%
+12.1% Revenues 535 +12.7% 2,083 +24.2%
Leasing outstandings (in €bn) Contribution to earnings Q4-24 ∆ Q4/Q4 2024 ∆ 2024/2023
(in €m) stated stated stated stated
Leasing: production +15.7% Q4/Q4 driven by real estate leasing and renewable Revenues up driven by factoring benefiting from favourable volume
energy financing. effects
Factoring: production sharply up (x2 Q4/Q4) driven by the signing of significant Expenses stable Q4/Q4, positive jaws effect
contracts in France (+32.5% Q4/Q4) and internationally (x3.5 Q4/Q4); financed Cost/income ratio improving
outstandings +3.7% Q4/Q4 and factored revenues up (+6.9% Q4/Q4)
Cost of risk up especially arising from professional markets and
SMEs; cost of risk/outstandings (1) at 24 bp, +4 bp vs Q4-23
1. Cost of risk for the last four quarters divided by the average of the outstandings at the start of all four
quarters of the year
RB – LCL
Loans outstanding (€bn) Customer assets (€bn) Contribution to earnings Q4-24 ∆ Q4/Q4 2024 ∆ 2024/2023
(in €m) stated stated stated stated
Customer capture: +60k customers in Q4-24 Revenues stable, the increase in fee and commission income (+8.4%
Q4/Q4) is driven by all activities and helps to offset the drop in the NIM
Loans outstanding up over all markets this quarter and year on year
(-6.6% Q4/Q4 excluding home purchase savings plans (3)); the NIM
Loan production (1) up by +34% Q4/Q4, driven by good momentum confirmed in home continues to be supported by the gradual repricing of loans, helping to
loans (+59% Q4/Q4; +11% Q4/Q3); in home loans, production rate at 3.24% in Q4 on offset the increase in the cost of resources, despite a lower
average, and continued improvement in the stock rate (+5 bp Q4/Q3 and +18 bp Q4/Q4); contribution from macro-hedging
dynamic production continues in corporate loans (+29% Q4/Q4)
Expenses: positive base effect and continued investments related to
Customer assets up year-on-year and this quarter; stabilisation of the deposit mix; IT and external expenses (marketing, communication)
increase in off-balance sheet resources thanks to a positive market effect and positive net
inflows in life insurance Cost of risk/outstandings (4): 22 bp, stable over the year
3. Reversal of provision for home purchase savings plans: in Q4-23 +€6.1m in revenues and +€4.5m in NIGS
1. See Appendix slide on page 75 4. Cost of risk for the last four quarters divided by the average of the outstandings at the start of all four
2. Equipment rate – Home-Car-Health policies, Legal, All Mobile/Portable or personal accident insurance quarters of the year
RB – CA ITALY
50.1 53.2 54.0 Gross operating income 292 +35.9% 1,396 +6.1%
+7.7%
65.7 66.0
Net income Group Share 112 +74.3% 608 +12.7%
64.2
+0.5%
Cost/Income ratio (%) 60.2% -9.7 pp 54.3% -0.8 pp
excl. SRF
Dec. 23 Sept.24 Dec. 24 Dec. 23 Sept.24 Dec. 24
Cost/Income ratio excl. DGS (%) 60.2% -1.2 pp 52.4% -0.6 pp
On-balance sheet Off-balance sheet **
* Net of POCI outstandings ** Excluding assets under custody
Activity/Customer Capture: continued momentum in customer capture, with +45k new Revenues: NIM relatively stable since Q4-23 and stable fee and
customers in Q4 2024; increase in the property and casualty insurance equipment rate commission income Q4/Q4 driven by dynamic fee and commission
to 20.0% (+1.2 pp vs Q4-23) income on assets under management
Loans outstanding up Dec./Dec. in a declining market(1), driven by individuals (+3.2% Expenses controlled (+0.8% Q4/Q4 excluding deposit guarantee
Dec/Dec) and corporates (+3.6% Dec./Dec.); home loan production down Q4/Q4 scheme)
(-6.3%) compared to an already very high Q4-23; loan stock rate down Q4/Q3 (-20 bps) Cost of risk: down Q4/Q4; continuous improvement in asset quality
less sharply than the drop in market rates and coverage ratio
Customer assets: stable on-balance sheet deposits, cost of customer resources down
since Q1-24; rise in off-balance sheet deposit volumes (market effect and positive net
inflows)
1. Source: Abi Monthly Outlook, January 2024: -1.0% Dec./Dec. for all loans
6.1m €340bn 0%
0-2%
€1,254m Large
customers
Customers (2) Total customer assets (3) 2024 underlying Net Income Retail banking
2-5% Group Share Asset
5-10% gathering
12%
> 10%
18% Total
1,216 €102bn +20% net income:
49%
Points of sale Loans outstanding Net income Group share €1254m
12M/12M
21%
Specialised
financial
services
~16,100 €5.1bn 5.0% 16%
Employees Revenues Market share(5)
retail Crédit Agricole S.A. underlying
banking Net Income Group Share(11)
(1) Aggregation of Group entities in Italy (CA Italy, CA Auto Bank, Crédit Agricole CIB, CAIW, AGOS; (2) including all entities present in Italy (3) Including “non-Group” Amundi AuM and CACEIS AuC; (4) Source: Banca d’Italia, 31/12/2024; (5) In number
of branches at 30/09/24; (6) Net Promoter Score, Source Doxa October 2024 study; (7) Assofin publication, 30/04/2024 (excl. credit cards) (8) AUM; Source: Assogestioni, 31/05/2024 (9) Production. Source: IAMA, 30/06/2024 (10) Excluding Banco
BPM investment accounted for in Corporate Centre (11) Excl. Corporate Centre
RB – OTHER IRB
7.3 7.3 7.3 11.2 11.2 Net income Group Share 46 +20.2% 228 +39.9%
10.2
CA Poland: Good commercial activity; loan production +6% (1); loans outstanding CA Poland: nearly stable revenues (+0.1% Q4/Q4 (1)), with a rise in
+2% (1) driven by the retail and professional segments; on-balance sheet deposits NIM; expenses +2.7% (1) impacted by employee expenses and IT
+6% (1) investments; cost of risk improving, especially a reduction in risk on
CHF loans; net income Group share lower
CA Egypt: Dynamic commercial activity over all markets, loans outstanding
+29% (1); on-balance sheet deposits +13% (1). CA Egypt: revenues up sharply +25% Q4/Q4 (1), driven by NIM;
expenses impacted by inflation (+30% Q4/Q4); cost of risk down;
Liquidity: Still strong, net deposits/loans surplus +€4.1bn at 31 Dec. 2024
high level of Net income Group share
CA Ukraine: Net income Group share up, including positive base
effect related to change in corporate income tax rate in Q4-23
(approximately +€40m)
CORPORATE CENTRE
Structural net income Group share: - Support functions (CAPS, CAGIP, SCI) 12 +12 32 +19
Of which other elements of the division
• Positive impact (+€234m in revenues) of the revaluation of Banco BPM shares (stated)
44 +43 51 (55)
Entering into financial instruments relating to 5.2% of Banco BPM’s share capital
REGIONAL BANKS
SMEs-Small business.-Farm.-Local auth. Consumer credit Home loans On-balance sheet assets Off-balance sheet
Cost/Income ratio (%) 76.4% -0.0 pp 65.5% -0.3 pp
Customers: +273k new customers over the quarter, increase of the share of customers’ Revenues +3.1% excluding home purchase savings plans Q4/Q4 (6) in
principal sight deposits and of the rate of digital customers line with the increase in the net interest margin (+9.8% excluding
HPSP Q4/Q4 (6)) and fee and commission income (+1.6% Q4/Q4)
Loans: stable outstandings Dec./Dec. and market share (1); loan production +7.4% Q4/Q4,
which are positive and dynamic in insurance, account management
of which +7.8% in home loans; home loan production rate at 3.35% (2); stock rate of all
loans +16 bp Q4/Q4 and payment instruments.
Expenses stable, below the inflation level
Deposits: up year-on-year, driven by off-balance sheet deposits, benefiting from strong
inflows in life insurance; mix of on-balance sheet deposits stable this quarter; increase in Cost of risk improving; cost of risk/outstandings(7) was 20 bp, -1 bp vs.
balance sheet deposits(3) market share year-on-year Q3-24
Equipment rate (4): property and casualty insurance equipment rate of 43.9% (+0.8 pp vs Dec. 23)
3. Source BdF, market share On-Balance sheet deposits 20.3% at end-September 2024 (+0.4 pp vs
Payment instruments: number of cards +1.6% year on year; 16.4% premium cards in the September 2023)
4. Equipment rate – Home-Car-Health policies, Legal, All Mobile/Portable or personal accident insurance
stock (+1.6 pp year on year) 5. Including the SAS Rue La Boétie dividend paid annually in Q2
6. Reversal of the provision for home purchase savings plans: in Q4-23 +€73.6m in revenues and +€54.6m in
1. BdF Source Total loans market share 22.7% at end-September 2024 (stable vs September 2023) Net income Group share
2. Average production rate for October and November 2024 7.Cost of risk/outstandings in rolling four-quarter period
France, Italy, Eurozone – GDP Growth France, Italy, Eurozone – Average annual Inflation (%)
% 8.8
France Italy Euro zone
6.8 6.3
4.8 8.7 8.4
3.6
2.6
1.1 0.8 0.5 1.1 0.5 0.7 0.8 0.6 1.0
5.9 5.7 6.0 5.5
Sources: Eurostat, Crédit Agricole S.A./ECO. Forecasts at 20 December 2024 Sources: Eurostat, Crédit Agricole S.A./ECO. Forecasts at 20 December 2024
France, Italy, Eurozone – Unemployment rate France – institutional forecasts (GDP France)
14 % of labour force
IMF (October 2024): +1.1% in 2024 and +1.1% in 2025
13
12 European Commission (Nov. 2024): +1.1% in 2024 and +0.8% in 2025
11
OECD (Dec. 2024): +1.1% in 2024 and +0.9% in 2025
10
9 Banque de France (Dec. 2024): +1.1% in 2024 and +0.9% in 2025
8
7 Provisioning of performing loans: use of alternative scenarios
6 complementary to the central scenario (Oct. 2024)
5 France Italy Euro zone
4 A favourable scenario: French GDP +1.1% in 2024 and +1.3% in 2025
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Unfavourable scenario: French GDP +1.1% in 2024 and -0.1% in 2025
Sources: Eurostat, Crédit Agricole S.A./ECO. Forecasts at 20 December 2024
Equity indexes (base 100 = 31/12/2018) France – Household and corporate leaders’ confidence
120
CAC40 110
LT average
CAC40 (quarterly avg.)
100
EURO STOXX 50
90
80
70
Household confidence
60
Business sentiment
50
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Sources: LSEG Datastream, Crédit Agricole SA/ECO. Data at 10 January 2025 Sources: Insee, Crédit Agricole SA/ECO. Data at end-December 2024
APPENDICES
Q4-24 stated
∆ Q4-24/Q4-23 stated
NB: this table presents the main income statement items and is not exhaustive
APPENDICES
12M-24 stated
NB: this table presents the main income statement items and is not exhaustive
APPENDICES
Total impact of specific items (64) (41) 35 31 (138) (86) 580 425
Asset gathering (12) (9) - - (49) (35) - -
French Retail banking - - 6 4 3 2 79 61
International Retail banking - - - - (20) (20) - -
Specialised financial services - - 16 17 - - 263 176
Large customers (52) (32) 8 6 (70) (32) (39) (28)
Corporate centre - - 5 4 (2) (1) 277 216
* Impact before tax and before minority interests
46 FOURTH QUARTER AND FULL YEAR 2024 RESULTS
CRÉDIT AGRICOLE S.A.
APPENDICES
€1,689m €0.54
Net income Group share Underlying earnings per
stated at Q4-24 share for Q4-24
APPENDICES
∆
2024 2024 2023 2023 ∆ 2024/2023
€m Specific items Specific items 2024/2023
stated underlying stated underlying underlying
stated
€7,087m €2.14
Net income Group share Underlying earnings per
stated at 12M-24 share for 12M-24
APPENDICES
Underlying revenues 12M-2024 by business Underlying net income Group share(1) 12M-2024 by
line(1) (excluding Corporate Centre) (%) business line (excluding Corporate Centre) (%)
Large Asset
customers Asset Asset gathering Large servicing Asset
servicing Insurance customers 5% gathering
31% 10% 28%
7% 32% Insurance 38%
25%
Asset
CIB
Mngt
CIB 28%
Underlying 12% Underlying
24%
revenues Net income
Wealth
excl. CC Mngt excl. CC Asset
2024: 5% 2024: Mngt
APPENDICES
Asset gathering
RWA AND ALLOCATED CAPITAL BY BUSINESS LINE €57.5bn
Asset
14%
Asset
servicing Mngt
CorporateInsurance
3% 3%
centre 8% Wealth
Large customers 7% Mngt
€147.8bn 2%
Risk-weighted assets Capital 36%
LCL
Dec. Sept. Dec. Dec. Sept. Dec. RWA 14%
€bn
2024 2024 2023 2024 2024 2023 CIB end-Dec. 2024:
33% €415.2bn
Asset gathering 57.5 58.7 52.9 12.6 12.6 12.4 IRB
11% Retail banking
- Insurance* ** 34.5 35.7 33.6 10.4 10.4 10.6 €103.7bn
Consumer
finance 25%
- Asset management 13.7 14.1 13.4 1.3 1.3 1.3
15%
Leasing & Factoring
- Wealth Management 9.4 8.9 5.9 0.9 0.8 0.6 4%
Spec. fin. serv.
French Retail Banking (LCL) 56.8 55.3 53.1 5.4 5.3 5.0 €76.2bn
18%
International retail Banking 46.9 46.3 48.9 4.5 4.4 4.6
Asset
Specialised financial services 76.2 71.8 68.9 7.2 6.8 6.5 Large customers servicing Asset gathering
2%
€14bn €12.6bn
Large customers 147.8 140.5 134.9 14.0 13.3 12.8
32% 29%
- Financing activities 90.3 84.0 80.7 8.6 8.0 7.7
Insurance
- Capital markets and investment banking 46.6 44.6 44.2 4.4 4.2 4.2 24%
- Asset servicing 11.0 11.9 10.0 1.0 1.1 1.0 CIB
30%
Total allocated Asset
Corporate Centre 30.0 29.6 28.9 - - - Mngt
capital
3%
end-Dec. 2024:
TOTAL 415.2 402.3 387.5 43.7 42.4 41.5
€43.7bn Wealth
Mngt
LCL 2%
Leasing & Factoring 12%
Consumer
4%
finance IRB
13% 10%
* ** Methodology: 9.5% of RWAs for each business line; Insurance: 80% of Solvency 2 capital requirements
APPENDICES
2024 underlying RoNE (1) (2) by business line and 2025 targets (%)
Underlying 2024
Underlying 2023
>15% 29.5%
26.9%
>14%
>13% >13%
23.6% 24.6% 12%
20.8%
17.7% 17.7%
14.5% 13.7% 14.2% 14.0%
12.7%
10.1%
8.1%
AG: Asset Gathering, including Insurance; RB: Retail Banking, SFS: Specialised financial services; LC: Large customers; CC: Corporate Centre
1. See pages 46 (Crédit Agricole S.A.) and 81 (Crédit Agricole Group) for further details on the specific items
2. After deduction of AT1 coupons, charged to net equity, see page 53
APPENDICES
31/12/2024 31/12/2023
APPENDICES
Net income Group share - stated 1,689 1,334 7,087 6,348 +26.6% +11.6%
- Interests on AT1, including issuance costs, before tax (112) (87) (463) (458) +28.7% +1.1%
- Foreign exchange impact on reimbursed AT1 - - (266) - n.m. n.m.
NIGS attributable to ordinary shares - stated [A] 1,577 1,247 6,358 5,890 +26.4% +7.9%
Average number shares in issue, excluding treasury shares (m) [B] 3,025 3,032 3,015 3,031 (0.3%) (0.5%)
Net earnings per share - stated [A]/[B] 0.52 € 0.41 € 2.11 € 1.94 € +26.8% +8.5%
Underlying net income Group share (NIGS) 1,730 1,303 7,172 5,923 +32.8% +21.1%
Underlying NIGS attributable to ordinary shares [C] 1,618 1,216 6,443 5,465 +33.1% +17.9%
Net earnings per share - underlying [C]/[B] 0.54 € 0.40 € 2.14 € 1.80 € +33.4% +18.5%
TNBV per share, after deduction of dividend to pay (€) [G]=[E]/[F] 15.7 € 14.7 €
TNBV per sh., before deduct. of divid. to pay (€) [G]+[H] 16.8 € 15.7 €
* dividend proposed to the Board meeting to be paid
** including goodwill in the equity-accounted entities
APPENDICES
Assimilated to French sovereign risk (1) - 1.6 0.5 2.1 9.7 11.8
→ The liabilities accounted with VFA model under IFRS 17 are related to Savings, Retirement and Funeral scope. The impact of valuation changes of the financial
investments backed by these commitments is not material neither on Crédit Agricole S.A net income nor on its equity because of symmetrical valuation effects of these
liabilities.
1. Public sector debt securities equivalent to those of central, regional or local governments
2. VFA model (Variable Fee Approach): Savings, Retirement and Funeral; BBA model (Building Block Approach): Personal protection (death & disability/creditor/group insurance); PAA model (Premium Allocation Approach): P&C
3. Figures before hedging. Hedging on government bonds (OAT) of banking portfolio: €0.2bn; Hedging on assimilated of banking portfolio: -€0.9bn
4. Bonds only
APPENDICES
Assimilated to French sovereign risk (1) - 2.4 0.5 2.9 9.7 12.6
→ The liabilities accounted with VFA model under IFRS 17 are related to Savings, Retirement and Funeral scope. The impact of valuation changes of the financial
investments backed by these commitments is not material neither on Crédit Agricole Group net income nor on its equity because of symmetrical valuation effects of
these liabilities.
1. Public sector debt securities equivalent to those of central, regional or local governments
2. VFA model (Variable Fee Approach): Savings, Retirement and Funeral; BBA model (Building Block Approach): Personal protection (death & disability/creditor/group insurance); PAA model (Premium Allocation Approach): P&C
3. Figures before hedging. Hedging on government bonds (OAT) of banking portfolio: €0.2bn; Hedging on assimilated of banking portfolio: -€0.9bn
4. Bonds only
APPENDICES
COST OF RISK
Crédit Agricole CIB – Financing activities CAPFM 286
287
LCL 130
250
88 170 119
100
315
110
200 38 50 20
237
96 95
1 199 201
1 6 265
191
150 0 43 120 82 78
90
-36 170 2
187
215
-50 6 1 2 5
100 70
6 4
165 137
3 -100 70 42
50 127 50
3 115 227 223
52 4 -150 193 203 193 87 89 89 94
18 17 10 166
0 -8 30
-15 65
-56 -17 -200 20 36
-2 -79 37
-50 15 -7 -1 10
-250
-2 -1 -18
-22 -28
-1
-100 -300 -35 -13
-1 -9 -30 -10
Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
S3 CoR* S1&S2 CoR Others Total CoR S3 CoR* S1&S2 CoR Others Total CoR S3 CoR* S1&S2 CoR Others Total CoR
CoR/outstandings: 7 bp CoR: +68.4% Q4/Q4; CoR/outstandings: 127 bp CoR: -19.3% Q4/Q4; CoR/outstandings: 22 bp
NPL ratio: 1.7%; Coverage ratio: 88.3% NPL ratio: 4.7%; Coverage ratio: 73.2% NPL ratio: 2.0%; Coverage ratio: 62.6%
96 19 20 22 20
100 14 20 550 364
410
125 90
360
76 321
80
105 3 450 310
19 18 263
-10
85
61 61 70
247 260
60 350 54
48 3 3 27 27 32
65
3 3 50 24 171 210
4 21 -40 250
45 90 7 1 40
87 160
12
70 30
59 53 150 292 305 321 110
25 50 256
20 0 -70
0 -2 -5 -5 184 60
5
10
-7 -2 50
-13 -7 10
-15 0
-3 -3 -10 -8
-10 -1 -100 -52
Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 -50 -40
S3 CoR* S1&S2 CoR Others Total CoR Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
S3 CoR* S1&S2 CoR Others Total CoR S3 CoR* S1&S2 CoR Others Total CoR
(*) Cost
of risk/outstandings (in annualised quarterly bp) at 9 bp for Financing activities, 164 bp for CAPFM, 18 bp for LCL, 49 bp for CA Italy, 24 bp for CAL&F and 16 bp for the RBs; coverage ratios are calculated based on loans and receivables due from
customers in default
APPENDICES
RISK INDICATORS
Coverage ratio (excl. collective reserves) 47.8% 47.6% 48.3% 48.9% 49.1%
Coverage ratio (incl. collective reserves) 82.6% 81.2% 82.3% 82.8% 84.9%
Coverage ratio (excl. collective reserves) 45.7% 45.4% 46.8% 47.3% 47.6%
Coverage ratio (incl. collective reserves) 70.8% 69.7% 71.3% 71.4% 74.1%
APPENDICES
CAG and CASA exposure to corporate real estate limited and of high quality
Exposures (on- and off-balance sheet)/type of customer
(commercial real estate data(1) CAG end-June 2024)
Good quality of commercial real estate assets and risks under control at end-June 2024 Exposures (on- and off-balance sheet)/geographic area
(commercial real estate data(1) CAG end-June 2024)
LTV (loan to value): 70% of CAG exposures with an LTV < 60%, 78% for CASA(2)
High quality of CRE portfolio: 69% of exposures are Investment Grade for GCA and 82% for CASA(3)
Low default rate in commercial real estate: 2.3% for CAG and 2.8% for CASA (4) and S3 coverage ratio
of 53% for CAG and 52% for CASA.
1. Balance sheet and off-balance sheet; the scope includes property developers, listed and unlisted REITs, specialised investment funds, real estate investors, and real
estate subsidiaries of financial institutions (insurers, banks etc.); This scope is slightly different from the exposures to corporate real estate presented in the Registration
Document, which notably includes real estate financing contributed from corporate clients.
2. LTV calculated on 66% of exposures to real estate professionals for CAG and 68% of CASA exposures,
3. Internal rating equivalent
4. Default rate calculated with on- and off-balance sheet exposures as the denominator.
APPENDICES
AUTOMOTIVE (24.9 Md) 6.2% → 74.8% of Corporate exposures are Investment Grade(2)
OTHER (22.3 Md) 5.6%
(1) Exposure at default is a regulatory definition used in Pillar 3. It corresponds to the exposure at default after integration of risk reduction factors. It includes
exposures to balance sheet assets and part of the off-balance sheet commitments after application of the credit conversion factor
(2) Internal rating equivalent
(3) Crédit Agricole CIB scope only.
APPENDICES
RISK INDICATORS
-8 -7 -9 -9 -7 -8 -8
-10 -9 -10 VaR GCA
• The VaR (99%,1 day) of Crédit Agricole S.A. is measured by taking account
of the effects of diversification among the various Group entities.
• VaR (99% – 1 day) as at 31 December 2024: €13m for Crédit Agricole S.A. Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024
APPENDICES
Shortfall in adjustments for credit risk relative to expected losses under the internal ratings-based approach (0.3) (0.3)
APPENDICES
Subordinated
€m Group share Non-controlling interests Total
debt
*
At 31 December 2023 71,086 8,833 79,919 25,317
APPENDICES
Financial assets at fair value through profit or loss 600.9 523.6 Financial liabilities at fair value through profit or loss 413.5 357.9
Loans and receivables due from customers 548.1 516.3 Customer accounts 868.1 835.0
Revaluation adjustment on interest rate hedged portfolios -0.2 -6.2 Revaluation adjustment on interest rate hedged portfolios -7.2 -11.6
Current and deferred tax assets 5.0 6.3 Current and deferred tax liabilities 3.2 3.1
Accruals, prepayments and sundry assets 51.9 59.3 Accruals and sundry liabilities 61.1 60.6
Non-current assets held for sale and discontinued operations 0.8 0.0 Liabilities associated with non-current assets held for sale 0.2 0.0
Insurance contrats issued- Assets 0.0 - Insurance contrats issued - Liabilities 362.9 348.5
Reinsurance contracts held - Assets 1.0 1.1 Reinsurance contracts held - Liabilities 0.1 0.1
Property, plant and equipment 9.7 8.6 Subordinated debt 29.3 25.3
APPENDICES
∆
€bn Dec. 22 Mar. 23 Jun. 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24
Dec./Dec.
Asset management – Amundi 1,904 1,934 1,961 1,973 2,037 2,116 2,156 2,192 2,240 10.0%
Savings/retirement 322 325 326 324 330 335 338 343 347 5.1%
Wealth management(1) 180 185 186 186 190 197 269 274 279 46.9%
Assets under management - Total2,406 2,443 2,473 2,484 2,557 2,648 2,763 2,809 2,867 12.1%
(1) excluding institutional clients' assets under custody
€bn Dec. 22 Mar. 23 Jun. 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
LCL Private Banking 60.2 61.8 61.9 61.6 62.3 63.6 63.8 64.8 64.4 +3.4%
CAI Wealth Management 120.1 123.2 123.9 124.9 127.7 133.2 204.9 209.2 214.7 +68.2%
Of which France 38.0 39.5 39.6 39.3 39.5 40.9 40.7 41.6 41.8 +5.6%
Of which International(1) 82.1 83.7 84.3 85.6 88.1 92.2 164.3 167.5 173.0 +96.2%
Total 180 185 186 186 190 197 269 274 279 46.9%
(1) excluding institutional clients' assets under custody
APPENDICES
€bn Dec. 22 Mar. 23 Jun. 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Unit-linked 82.2 88.1 91.1 89.6 95.4 98.7 99.8 102.8 104.1 +9.1%
In Euros 239.3 236.4 235.2 234.6 234.9 236.2 238.2 240.5 243.2 +3.5%
Total 321.5 324.6 326.3 324.3 330.3 334.9 337.9 343.2 347.3 5.1%
Share of unit-linked 25.6% 27.2% 27.9% 27.6% 28.9% 29.5% 29.5% 29.9% 30.0% +1.1 pt
Private equity, infrastructures, Combined property & casualty ratio in France (Pacifica)
alternate investments including discounting and excluding undiscounting, net of
75.7% 75.0% 75.0% Real estate (buildings, shares, reinsurance: (claims + operating expenses + fee and
shares in SCIs)
commission income)/gross earned premiums; ratio
Interest rate products (bonds, calculated at the end of December 2024
etc…)
* Net of securities sold under repurchase agreements and amounts due to unit-holders of consolidated UCIs in particular
APPENDICES
15.5% 16.6%
JV
10.4% 8.4%
Treasury
Multi-assets
13.3% 11.7%
Bonds
29.3% 30.3%
Déc. 23 Déc. 24
APPENDICES
CAPFM OUTSTANDINGS
Personal Finance & Mobility - Gross managed loans
(€bn) Dec. 22 Mar. 23 Jun. 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Crédit Agricole Group (LCL & RBs) 21.6 21.8 22.0 22.1 22.5 22.7 23.1 23.4 23.7 5.3%
Automobile (CA Auto Bank + auto partnerships)38.5 40.3 40.4 43.6 44.7 45.6 46.0 46.6 48.4 8.2%
o/w CA Auto Bank - - 24.7 26.8 27.5 28.9 29.3 29.6 29.9 8.6%
Other entities 42.9 43.3 44.6 45.4 45.8 46.0 46.6 46.8 47.3 3.2%
o/w CAPFM France 13.3 13.3 13.6 13.7 13.7 13.5 13.4 13.1 12.9 -5.8%
o/w Agos 15.6 15.9 16.4 16.5 16.8 17.0 17.3 17.5 17.7 5.2%
o/w Other entitiés 14.0 14.1 14.7 15.1 15.3 15.5 15.9 16.3 16.7 9.3%
- 103.0 105.5 107.0 111.1 113.0 114.4 115.8 116.8 119.3 5.6%
O/w total consolidated loans 39.1 39.4 64.5 65.8 66.8 68.1 68.6 68.9 69.1 3.3%
CAL&F OUTSTANDINGS
Leasing portfolio 17.6 17.8 18.3 18.5 18.9 19.4 19.8 20.1 20.3 7.2%
incl. France 14.1 14.4 14.7 14.9 15.1 15.4 15.7 15.9 16.0 5.9%
Factored turnover 31.2 29.3 30.6 28.9 32.4 30.4 32.2 30.0 34.6 6.8%
incl. France 19.5 18.0 19.3 17.8 20.4 18.7 19.9 18.1 21.2 4.0%
APPENDICES
Customer savings (€bn)* Dec. 22 Mar.23 Jun. 23 Sept. 23 Dec. 23 Mar.24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Securities 12.0 14.9 13.9 14.2 13.8 15.7 14.4 14.6 14.8 +7.3%
Mutual funds and REITs 7.9 8.5 8.9 8.9 9.2 9.8 9.6 10.4 10.2 +11.5%
Life insurance 63.9 62.6 63.7 62.1 62.6 62.4 62.3 63.8 64.7 +3.2%
Off-balance sheet savings 83.8 86.1 86.5 85.2 85.6 87.9 86.4 88.8 89.7 +4.8%
Demand deposits 73.2 67.2 65.4 63.8 62.0 58.5 59.3 59.5 60.1 (3.0%)
Home purchase savings plans 9.9 9.9 9.7 9.6 9.4 9.3 9.2 9.0 8.9 (5.4%)
Bonds 6.3 7.4 8.0 8.0 10.0 10.2 11.7 11.4 11.2 +12.5%
Passbooks* 46.6 49.7 49.1 50.1 51.0 52.9 53.0 53.2 53.4 +4.8%
Time deposits 15.3 20.6 22.2 24.3 29.7 32.1 32.3 31.3 31.7 +6.7%
On-balance sheet savings 151.4 154.9 154.4 155.9 162.0 162.9 165.4 164.5 165.3 +2.0%
TOTAL 235.2 241.0 240.9 241.0 247.6 250.8 251.8 253.3 255.0 +3.0%
Passbooks* o/w (€bn) Dec. 22 Mar.23 Jun. 23 Sept. 23 Dec. 23 Mar.24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Livret A 13.5 14.6 15.3 15.7 15.8 16.8 17.1 17.4 17.5 +10.2%
LEP 1.2 1.5 1.6 1.7 2.0 2.3 2.4 2.4 2.5 +20.0%
LDD 9.1 9.4 9.6 9.7 9.6 10.0 10.1 10.2 10.1 +5.1%
TOTAL 23.9 25.6 26.5 27.1 27.5 29.1 29.6 30.0 30.0 +9.2%
* Including liquid company savings. Outstanding Livret A, LDD and LEP before centralisation with the CDC.
Corporate 31.6 31.3 31.6 31.6 31.7 31.3 31.5 31.6 31.9 +0.7%
Professionals 23.5 23.9 24.1 24.2 24.4 24.4 24.4 24.4 24.6 +0.8%
Consumer credit 8.7 8.6 8.7 8.6 8.7 8.6 8.6 8.7 8.9 +1.7%
Home loans 100.5 101.8 102.9 103.5 103.9 103.8 103.7 104.1 105.3 +1.3%
TOTAL 164.3 165.6 167.3 168.0 168.8 168.1 168.2 168.8 170.7 +1.1%
APPENDICES
Revenues (€m)
Revenues (€m) Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 ∆ Q4/Q4
Net interest income * 470 455 451 532 493 454 500 491 454 (7.7%)
Home purchase savings plans (PEL/CEL) 0 0 0 52 6 0 1 0 0 (100.0%)
Net interest income excl. HPSP 470 455 451 480 487 454 498 491 454 (6.6%)
Fee and commission Income 445 482 508 464 467 500 480 488 506 +8.4%
- Securities 25.6 30.9 30.3 30 33 33 30 28 31 (5.0%)
- Insurance 165.2 196.4 196.1 182 182 204 193 190 188 +3.7%
- Account management and payment
253.8 254.2 281.8 252 252 263 257 270 286 +13.5%
instruments
TOTAL 915 936 959 996 959 954 979 979 960 +0.1%
TOTAL excl. HPSP 915 936 959 944 953 954 978 979 960 +0.8%
* incl. other revenues
APPENDICES
Customer assets (€bn)* Dec. 22 Mar. 23 Jun. 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Securities 44.2 46.2 46.8 46.7 47.5 49.4 46.8 48.4 47.8 +0.7%
Mutual funds and REITs 25.3 26.8 27.8 27.6 28.5 29.5 29.6 31.0 30.3 +6.1%
Life insurance 208.7 211.6 212.4 210.6 216.2 218.7 219.8 222.2 226.9 +5.0%
Off-balance sheet assets 278.2 284.6 287.1 284.9 292.2 297.6 296.2 301.6 305.0 +4.4%
Demand deposits 231.3 218.0 212.0 211.2 204.1 197.5 201.2 200.1 199.0 (2.5%)
Home purchase savings schemes 111.5 108.4 105.8 103.4 101.6 96.7 93.5 91.3 90.7 (10.7%)
Passbook accounts 191.6 197.1 198.1 199.4 203.8 206.0 207.6 209.6 215.8 +5.9%
Time deposits 42.3 52.8 63.1 73.0 86.3 95.3 99.3 100.3 100.4 +16.3%
On-balance sheet assets 576.7 576.4 579.0 586.9 595.8 595.5 601.5 601.3 605.9 +1.7%
TOTAL 854.9 861.0 866.1 871.9 888.0 893.1 897.8 903.0 910.9 +2.6%
Passbooks, o/w (€bn)* Dec. 22 Mar. 23 Juin 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Livret A 70.5 75.6 77.9 79.6 82.3 84.3 85.8 86.9 90.2 +9.7%
LEP 14.8 17.2 17.8 18.6 22.9 24.4 24.5 24.9 26.4 +15.3%
LDD 38.2 39.6 40.3 40.8 41.9 42.6 43.1 43.4 44.6 +6.6%
Mutual shareholders passbook account 12.4 13.1 13.5 13.9 13.9 14.7 15.3 15.9 16.6 +20.1%
* including customer financial instruments. Livret A, LDD and LEP outstandings before centralisation with the CDC.
Loans outstanding (€bn) Dec. 22 Mar. 23 Juin 23 Sept. 23 Dec. 23 Mar. 24 Jun. 24 Sept. 24 Dec. 24 ∆ Dec./Dec.
Home loans 384.2 387.2 390.5 392.1 392.7 390.7 390.4 391.0 392.0 (0.2%)
Consumer credit 22.9 22.9 23.2 23.2 23.6 23.5 23.6 23.9 24.3 +3.1%
SMEs 115.3 116.8 118.1 119.5 121.0 121.7 122.4 124.1 125.8 +3.9%
Small businesses 30.6 31.0 31.1 30.8 30.5 30.1 29.9 29.8 29.6 (2.9%)
Farming loans 44.6 45.5 46.3 46.5 46.0 46.3 46.8 47.2 46.6 +1.4%
Local authorities 33.7 33.3 33.2 32.7 32.4 31.4 30.8 29.7 29.5 (9.0%)
TOTAL 631.2 636.7 642.4 644.9 646.2 643.6 644.0 645.8 647.8 +0.2%
APPENDICES
€m Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 ∆ Q4/Q4
Services and other banking transactions 232 228 227 227 209 240 230 231 238 +13.8%
Securities 68 77 68 65 71 80 76 77 77 +8.2%
Insurance 776 976 852 852 824 1,086 885 890 850 +3.2%
Account management and payment instruments 506 519 530 538 543 543 550 562 553 +1.9%
Net fees & commissions from other customer activities(1) 106 108 126 116 152 103 119 125 111 (27.1%)
TOTAL(1) 1,689 1,908 1,801 1,798 1,799 2,052 1,859 1,886 1,829 +1.7%
(1) Revenues generated by the subsidiaries of the Regional Banks, namely fees and commisions from leasing and operating leasing transactions
Coverage ratio (excl. collective reserves) 50.2% 50.2% 49.8% 50.7% 50.8%
Coverage ratio (incl. collective reserves) 96.5% 94.6% 94.5% 95.3% 96.5%
APPENDICES
Average prod. Average prod. Average prod. Average prod. Average prod. Average prod. Average prod.
8.8 7.3 8.9 10.5 6.8 6.8
8.2
11.9
11.2
9.6 10.1 9.7 9.5
9.0 9.2 8.7 8.9 9.2 3.6 9.2
8.2 8.0 3.0 8.5
7.6 7.8 2.2 7.5
2.1 6.9 7.0 2.5 2.6 7.2 7.0 6.8
6.6 2.4 2.8 1.9 6.5 2.6 1.5 2.4 6.3
2.5 2.1 2.4 1.1 1.9 1.1 1.6 6.0 2.8
0.9 1.2 1.8
1.6 1.2 1.2 1.5 1.3 1.4 1.8 5.1 2.5
2.2 1.1 1.0 1.1 1.3 1.3 2.1
1.0 1.1 1.1 1.0 1.2 1.6 2.2 2.4 1.4
1.1 1.2 1.1 1.7 1.0
0.9 5.6 5.9 6.1 5.8 1.1
4.9 4.5 4.3 4.9 4.5 5.2 4.6 4.7 1.1 1.0
3.9 4.2 3.9 3.7 3.9 3.9 3.3 3.6 3.3 3.3 3.7
2.8 2.8 2.3 1.9
1.6
0.7 0.8 0.8 0.8 0.7 0.9 0.9 0.8 0.7 0.5 0.8 0.7 0.7 0.7 0.9 0.8 0.8 0.8 0.8 0.7 0.7 0.7 0.7 0.7 0.6 0.6 0.7 0.6
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2018 2018 2018 2018 2019 2019 2019 2019 2020 2020 2020 2020 2021 2021 2021 2021 2022 2022 2022 2022 2023 2023 2023 2023 2024 2024 2024 2024
Regional banks new loans production (excluding SGL) since 2018 (€Bn)
Average prod. Average prod. Average prod. Average prod. Average prod. Average prod. Average prod.
25.3 27.6 26.7 29.5 30.5 24.5 20.9
APPENDICES
Poland
CA Italy (€bn) * sept 2022 Dec 22 Mar. 23 June 23 Sept 23 Dec 23 Mar 24 June 24 Sept 24 Dec. 24 ∆ Dec / Dec Egypt
Total loans outstanding 59.0 59.4 59.2 59.7 59.5 61.1 60.1 61.0 61.3 62.1 +1.7%
o/w retail customer loans 28.7 28.9 29.0 29.0 29.6 29.9 29.9 30.2 30.7 30.9 +3.2% Ukraine
90%
o/w professionals loans 9.6 9.2 9.0 8.9 8.7 8.6 8.0 7.9 7.9 7.9 (8.4%)
o/w corporates loans, including SMEs 18.1 18.4 18.4 18.8 18.2 19.5 19.1 19.7 19.6 20.2 +3.6%
On-balance sheet customer assets 60.4 62.3 61.9 63.7 64.5 65.7 65.5 65.3 64.2 66.0 +0.5% Outstanding on-B/S deposits
Off-balance sheet customer assets 49.3 49.6 49.4 49.5 48.8 50.1 50.8 51.4 53.2 54.0 +7.7% Q4-24 by entity
Total assets (€bn) 109.7 111.9 111.3 113.2 113.2 115.8 116.3 116.7 117.4 120.0 +3.6% 3% Italy
2%
8%
Poland
Egypt
IRB Others (€bn)** sept 2022 Dec 22 Mar. 23 June 23 Sept 23 Dec 23 Mar 24 June 24 Sept 24 Sept 24 ∆ Dec / Dec
Ukraine
Total loans outstanding 12.2 6.9 6.7 6.9 7.0 7.3 7.0 7.0 7.3 7.3 (0.2%) 87%
o/w retail customer loans 5.7 3.6 3.6 3.8 3.8 4.0 4.0 4.1 4.2 4.3 +6.8%
o/w SMEs and professionnals 0.4 0.3 0.3 0.3 0.3 0.3 0.3 0.4 0.4 0.4 +7.9%
o/w Large corporates 6.1 3.0 2.8 2.8 2.9 3.0 2.7 2.6 2.7 2.6 (10.6%)
Revenues Q4-24 by entity
On-balance sheet customer assets 14.2 9.8 9.6 10.2 10.3 11.2 10.0 10.2 10.2 11.2 (0.3%)
Off-balance sheet customer assets 1.8 0.5 0.6 0.6 0.6 0.7 0.8 0.8 0.9 0.9 +23.3%
Italy
5%
Total assets (€bn) 16.0 10.3 10.2 10.8 11.0 11.9 10.8 11.0 11.0 12.1 +1.2% 6%
12% Poland
Egypt
* Net of POCI outstandings
** Disposal of the controlling stake in Crédit du Maroc in Q4 2022 76% Ukraine
APPENDICES
Revenues (€m)
Revenues (€m) Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24 ∆ Q4/Q4
0
Net interest income 309 398 439 454 459 450 450 453 447 449 (0.2%)
Fee and commission Income 312 296 300 308 320 292 303 328 322 292 (0.1%)
- Fees and commissions on managed
126 117 132 122 117 100 145 139 129 118 +18.8%
assets
- Banking fees and commissions 186 179 168 186 204 193 158 189 194 173 (9.9%)
Autres revenus (4) (10) 21 (2) 4 (28) 21 4 (6) (7) n.s
TOTAL 618 684 761 760 783 714 775 784 764 733 +2.7%
APPENDICES
Q4-23 (stated)
€m RB LCL IRB AG SFS LC CC Total
RB: Regional Banks; AG: Asset Gathering, including Insurance; IRB: International Retail Banking, SFS: Specialised financial services; LC: Large customers; CC: Corporate Centre
APPENDICES
2023 (stated)
€m RB LCL IRB AG SFS LC CC Total
RB: Regional Banks; AG: Asset Gathering, including Insurance; IRB: International Retail Banking, SFS: Specialised financial services; LC: Large customers; CC: Corporate Centre
APPENDICES
Total impact of specific items (64) (42) 109 86 (74) (39) 814 611
Asset gathering (12) (9) - - (49) (36) - -
French Retail banking - - 80 59 65 48 312 248
International Retail banking - - - - (20) (20) - -
Specialised financial services - - 16 17 - - 263 176
Large customers (52) (33) 8 6 (70) (31) (39) (29)
Corporate centre - - 5 4 (0) (0) 277 216
* Impact before tax and before minority interests
APPENDICES
€2,149m
Net income Group share
stated at Q4-24
APPENDICES
€8,640m
Net income Group share
stated in 2024
APPENDICES
Underlying revenues and net income Group share by business line excluding CC (€m)
APPENDICES
Shortfall in adjustments for credit risk relative to expected losses under the internal ratings-based approach (0.4) (0.4)
APPENDICES
Cash and Central banks 165.8 * 180.7 Central banks 1.4 * 0.3
* *
Financial assets at fair value through profit or loss 607.5 527.3 Financial liabilities at fair value through profit or loss 407.8 353.9
Hedging derivative instruments 27.6 32.1 Hedging derivative instruments 32.1 34.4
Financial assets at fair value through other comprehensive
234.5 224.4
income
Loans and receivables due from credit institutions 145.5 132.4 Due to banks 88.2 108.5
Loans and receivables due from customers 1188.8 1155.9 Customer accounts 1164.5 1121.9
Revaluation adjustment on interest rate hedged portfolios -5.0 -14.7 Revaluation adjustment on interest rate hedged portfolios -7.7 -12.2
Current and deferred tax assets 7.6 8.8 Current and deferred tax liabilities 2.9 2.9
Accruals, prepayments and sundry assets 54.0 59.8 Accruals and sundry liabilities 70.9 72.2
Non-current assets held for sale and discontinued operations 0.8 0.0 Liabilities associated with non-current assets held for sale 0.2 0.0
Insurance contrats issued- Assets 0.0 ‐ Insurance contrats issued - Liabilities 366.5 351.8
Reinsurance contracts held - Assets 1.0 1.1 Reinsurance contracts held - Liabilities 0.1 0.1
Property, plant and equipment 14.6 13.4 Subordinated debt 29.1 25.2
APPENDICES
LEGAL RISKS
In the normal
Risques course of business, Crédit Agricole S.A. is regularly subject to litigation proceedings, as well as requests for information, investigations, controls and other regulatory or
juridiques
judicial procedures from various institutions in France and abroad. The provisions recognized reflect the management’s best judgement, considering the information in its possession at the
closing date of the accounts.
The main legal and tax proceedings outstanding at Crédit Agricole S.A. and its fully consolidated subsidiaries are described in the 2023 management report.
With respect to the exceptional events and the litigations set out in this report and updated in the third quarter of 2024 in the A04, the new developments are mentioned:
• In the second and last paragraphs of the part relating to “Bonds SSA”,
• In the second and third paragraphs of the part relating to “H2O unit-holders claim”.
APPENDICES
LEGAL RISKS
APPENDICES
LEGAL RISKS
APPENDICES
LEGAL RISKS
Bonds SSA
Several regulators requested information to Crédit Agricole S.A. and to Crédit Agricole CIB for investigations relating to activities of different banks involved in the secondary trading of
Risques juridiques
Bonds SSA (Supranational, Sub-Sovereign and Agencies) denominated in American dollars. Through the cooperation with these regulators, Crédit Agricole CIB proceeded to internal inquiries
to gather the required information available. On 20 December 2018, the European Commission issued a Statement of Objections to a number of banks including Crédit Agricole S.A. and
Crédit Agricole CIB within its inquiry on a possible infringement of rules of European Competition law in the secondary trading of Bonds SSA denominated in American dollars. Crédit
Agricole S.A. and Crédit Agricole CIB became aware of these objections and issued a response on 29 March 2019, followed by an oral hearing on 10-11 July 2019.
In a decision dated 28 April 2021, the European Commission jointly fined Crédit Agricole S.A. and Crédit Agricole CIB € 3,993,000 for participating in a cartel in the secondary trading market
of Bonds SSA denominated in American dollars. On 7 July 2021, Crédit Agricole S.A. and Crédit Agricole CIB appealed this decision to the General Court of the European Union. The Court
dismissed this appeal on 6 November 2024.
Crédit Agricole CIB was included with other banks in a putative consolidated class action before the United States District Court for the Southern District of New York. That action was
dismissed on 29 August 2018 on the basis that the plaintiffs failed to allege an injury sufficient to give them standing. However the plaintiffs were given an opportunity to attempt to remedy
that defect. The plaintiffs filed an amended complaint on 7 November 2018. Crédit Agricole CIB as well as the other defendants filed motions to dismiss the amended complaint. An order
issued on 30 September 2019 dismissed the class action against CACIB for lack of personal jurisdiction and, in a subsequent ruling, the Court held that the plaintiffs had in any event failed to
state a claim for violation of US antitrust law. In June 2020, the plaintiffs took an appeal from both Court’s orders. On 19 July 2021, the Second Circuit Court of Appeals affirmed the district
court’s holding that plaintiffs had failed to state a claim for violation of US antitrust law. Plaintiffs’ deadline to seek further review of the district court’s decision from the US Supreme Court
passed on 2 December 2021 without plaintiffs seeking review by that Court. Plaintiffs subsequently sought leave to file a motion to vacate the trial court’s judgment, on the basis that the
trial court judge had not disclosed a conflict of interest at the outset of the action. The action was reassigned to a new judge for purposes of considering that request, and that new judge
ordered the parties to brief the issue for her review. On 3 October 2022, that judge, District Judge Valerie Caproni, issued an opinion and order denying the plaintiffs’ motion to vacate the
judgment and instructing the Clerk of Court to close the case. Plaintiffs did not take an appeal from Judge Caproni’s ruling.
On 7 February 2019, a second class action was filed against CACIB and the other defendants named in the class action already pending before the United States District Court for the
Southern District of New York. In July 2020, the plaintiffs voluntarily discontinued the action.
On 11 July 2018, Crédit Agricole S.A. and Crédit Agricole CIB were notified with other banks of a class action filed in Canada, before the Ontario Superior Court of Justice. Another class action
was filed in the Federal Court of Canada. The action before the Ontario Superior Court of Justice was dismissed on 19 February 2020. The Crédit Agricole defendants have reached an
agreement in principle to resolve the proceedings before the Federal Court. The final agreement was approved by the Federal Court on 15 November 2024.
APPENDICES
LEGAL RISKS
O’Sullivan and Tavera
On November
Risques 9, 2017, a group of individuals, (or their families or estates), who claimed to have been injured or killed in attacks in Iraq filed a complaint (“O’Sullivan I”) against several banks
juridiques
including Crédit Agricole S.A., and its subsidiary Crédit Agricole Corporate Investment Bank (Crédit Agricole CIB), in US Federal District Court in New York.
On December 29, 2018, the same group of individuals, together with 57 new plaintiffs, filed a separate action (“O’Sullivan II”) against the same defendants.
On December 21, 2018, a different group of individuals filed a complaint (“Tavera”) against the same defendants.
All three complaints allege that Crédit Agricole S.A., Crédit Agricole CIB, and other defendants conspired with Iran and its agents to violate US sanctions and engage in transactions with Iranian
entities in violation of the US Anti-Terrorism Act and the Justice Against Sponsors of Terrorism Act and seek an unspecified amount of compensatory damages.
In O’Sullivan I, the court dismissed the complaint on 28 March 2019, denied plaintiffs’ motion to amend their complaint on 25 February 2020, and denied plaintiffs’ motion for a final judgment to
allow the plaintiffs to appeal on 29 June 2021. On 9 November 2023, the court stayed the O’Sullivan I case until resolution of certain motions in three Anti-Terrorism Act cases to which Crédit
Agricole S.A. and Crédit Agricole CIB are not parties - Freeman v. HSBC Holdings, PLC, No. 14-cv-6601 (E.D.N.Y.) (“Freeman I”), Freeman v. HSBC Holdings plc, No. 18-cv-7359 (E.D.N.Y) (“Freeman
II”) and Stephens v. HSBC Holdings plc, No. 18-cv-7439 (E.D.N.Y).
The O’Sullivan II case is stayed until resolution of the O’Sullivan I case since 20 December 2023.
The Tavera case also is stayed until resolution of certain motions in Freeman I, Freeman II, and Stephens since 17 October 2024.
APPENDICES
LEGAL RISKS
CACEIS Germany
CACEIS Germany received from the Bavarian tax authorities on 30 April 2019 a claim for the repayment of the dividend tax refunded to a number of its customers in 2010.
Risques juridiques
This claim amounted to 312 million euros. It was accompanied by a demand for the payment of 148 million euros of interests (calculated at the rate of 6% per annum).
CACEIS Germany (CACEIS Bank SA) strongly challenge this claim that it finds to be totally unfounded. CACEIS Germany filed several claims before the Munich Tax office in order to, on the one
hand, challenge the Munich Tax office’s claim for the repayment of the dividend tax and, on the other hand, request a stay of enforcement of the payment obligation pending a final decision on
the substance. The stay of enforcement was granted for the payment of 148 million euros of interests and rejected for the repayment of the amount of 312 million euros. CACEIS Bank SA
appealed against the decision to reject. The rejection being enforceable, the sum of 312 million euros was paid by CACEIS Bank SA which, given the ongoing appeal proceedings, recorded a claim
for an equivalent amount in its accounts. As CACEIS Bank SA’s arguments have been rejected by the Munich Tax office on 25 November 2022, CACEIS Bank SA filed on 21 December 2022 a
lawsuit with the Munich Tax Court against the said Munich Tax office’s decision and against the claim for the repayment of the dividend tax. As CACEIS Bank SA is confident in its arguments, it
has not made any modification to its accounts.
CA Bank Polska
Between 2007 and 2008, CA Bank Polska as well as other Polish banks granted mortgage loans denominated in or indexed to Swiss currency (CHF) and repayable in PLN currency. The significant
raise of the CHF exchange rate against Polish currency (PLN) led to an important increase in the cost of repayment for borrowers.
Given that courts consider that the mortgage provisions which allow banks to unilaterally determine the applicable exchange rate are unfair, the number of cases raised against the banks is
constantly growing.
In May 2022, CA Bank Polska opened a settlement program of the claims raised by the borrowers.
APPENDICES
LEGAL RISKS
Binding agreements
Crédit Agricole S.A. does not depend on any industrial, commercial or financial patent, license or contract.
APPENDICES
Ratings
LT / ST ratings affirmed;
Fitch Ratings AA- (DCR) A+/AA- Stable outlook F1/F1+ 18/12/2024
outlook unchanged
• “Sound earnings, cooperative status, and conservative capital policy support the Group’s very solid capital position.”.”
• “Firm leader in the French retail banking market, generating good and predictable risk-adjusted earnings”.
• “Increasingly diverse business model and income sources, with leading franchises, notably in retail banking, insurance,
A+ stable (1)
and asset management.”
As of 11/10/2024
• “Robust capital generation stemming from stable and diversified earnings and high profit retention at group level”
• ““Solid asset quality”
• Moody’s expects the rating of senior unsecured debt(1) “will be less sensitive to a potential future adoption of full depositor
A1 stable (1)
preference in Europe”
As of 18/12/2024
• ““Sufficient rating headroom to potentially withstand a one-notch downgrade of the French sovereign to A+, or the
revision of the operating environment (OE) score,
• given the group’s strong business profile, sound profitability metrics,
A+/AA- stable(1)
• and ample capital and liquidity buffers.”
As of 18/12/2024
APPENDICES
NON-FINANCIAL RATINGS
ING Group 54 C+ AA
< 14.5 > 0 C
HSBC Holdings 48 C AA
< 24.2 > 0 A-
1. ESG risk score on an inverted scale (100-0): the lower the score, the better the ESG risk
A-
CRÉDIT AGRICOLE S.A. INVESTOR RELATIONS CONTACTS: CRÉDIT AGRICOLE PRESS CONTACTS:
Institutional investors + 33 1 43 23 04 31 [email protected] Alexandre Barat + 33 1 57 72 12 19 [email protected]
Individual shareholders + 33 800 000 777 [email protected] Olivier Tassain + 33 1 43 23 25 41 [email protected]
(toll-free call in France only) Mathilde Durand + 33 1 57 72 19 43 [email protected]
Bénédicte Gouvert + 33 1 49 53 43 64 [email protected]