NURSE – PATIENT INTERACTION

(Sample of Process Recording)

NURSE INTERACTION PATIENT RESPONSE VERBAL/NON VERBAL COMMUNICATION RATIONALE

CUES TECHNIQUE USED
Good morning Mr. Salim. Hello Khalsa, good morning. Patient smile Giving recognition Greeting the patient by name
I’m Khalsa nursing student I am fine today. How about acknowledges and recognizes the
from University of Nizwa. you? patient as a person or as an
How are you today? individual.

I am okey too. Okey Mr. That would be okey with Patient maintain eye Offering Self Making one’s self available. The
Salim I just want you to me. No problem at all. contact and looks patient may not be ready to
know that I will be here with ashame communicate verbally with
you today until tomorrow another person. Often the nurse
from 8:30 – 12:00. So for can offer only her presence, her
today I just want to know interest, and her desire to
you more better. We will be understand.
having some activities and I
hope that you will be joining Providing Information
us with my groupmates, and Relevant information is important
most of the time I will be to make patient experience less
asking you some questions anxiety, and feel safe and secure.
so I will get to know you
better. Don’t worry,
whatever we discuss here
will just between you and
me. I hope that would be
okey with you.

Before we will start with our Okay…I have a family. I was Suggesting Collaboration by offering to share, to strive, to
activities can you just tell me working before with the work together with the patient
something about yourself defense and my wife is for his benefit. The nurse seeks to
first? working in the bank and we offer the patient a relationship in
have 3 children. They are which he can identify his
all studying. The eldest one problems in living with others,
 is 19 years old, the 2nd one grow emotionally, and improve
is 14 years old and the his ability to form satisfying
youngest one is 7years old relationships with others.
and the only girl among my
children.

You said you’re working at Yes. I was. Restating The nurse repeats what the
D1 before? patient has said in approximately
or nearly the same words the
So, you mean that you’re no Yes, you’re right. patient has used. This
longer working with them restatement lets the patient
now? know that he communicated the
idea effectively.

Then what happen after… It was an annual leave when Exploring When patient deal with topics
would you mind to tell me I decided to spend my superficially, exploring can help
how your work ends? vacation in Thailand with them examine the issue more
my friend. And we really fully. Any problem or concern can
enjoyed a lot. We stayed be better understood if explored
there for 2 weeks and we in depth.
met new friends. And those
new friends were using
some drugs until one night
they invited us to go out
with them and of course we
joined them. There we have
seen how they enjoy using
drugs…out of curiosity me
and my friend tasted it also
and it feels really good.

And then…what happen I enjoyed the first night of General Leads Encourages the patient to
next? using the drugs until I get continue. General leads, leave the
used to it. When I came direction of the conversation to
back here in home, I get the patient. The nurse convey to
interested in knowing patient that she is listening and
people who are using the that she is interested in what the
 same so I can access to patient will say next.
them and buy easily from
the one who supply drugs.
Then I started to take my
job for granted.

So…How was your family’s Of course they all feel sad Focusing The nurse encourages the patient
reaction when you lose your about it.. but they try to to concentrate on a single point.
job? understand me. And I can
feel their support.

How about your They are all aware about my Exploring When patient deal with topics
hospitalization…can you tell hospitalization and they all superficially, exploring can help
me more about you and your want me to become better. them examine the issue more
families’ situation? They come and visit me fully. Any problem or concern can
twice a week. And we talk be better understood if explored
together and plan what we in depth.
will do after my treatment.

So what are your plans after Things must go on normally Formulating plan of Action It may be helpful for the patient
your discharge? Can you and my wife will help me to plan in advance what he might
share it to me? find new job. do in future.

Okay Mr. Salim we started Yes…you are right Summarizing Summarizations seeks to bring
talking since 8:30 and you Ms.Khalsa. out the important points of the
sterted by telling me about discussion and to increase the
yourself and your family that awareness and understanding of
you have wife working in the both participants.
office and you have 3
children still studying. You
also have worked before in
D1 but now no more and this
started when you had your
vacation with your friend in
Thailand and you met new
friends there who
introduced you the drug
until you enjoyed doing it
already and lose your job.
Your family supports you
with your treatment and you
planned with them about the
things you will do after your
discharge.

Okay. Thank you for your

time Mr. Salim. I hope to see
you again tomorrow and join
our activities.