Social Skills Lesson 5
Objectives
•Discuss social skills as a component of social competence
•Explain the importance of developing solid social skills
What are Soft Skills?
Soft skills are attribute that enhance how we relate with
other. We refer to them as ‘people skills’ and occasionally
even EQ.
These are skills we use – learned or intrinsically developed
– in order to survive in social settings.
Soft skills are now recognized as critical competencies that
make businesses more profitable and companies, better
place to work.
Social Skills Lesson 5
Hard skills and soft skills are both important for success in
the workplace.
Hard skills are the technical abilities you need to do your
job. They are often learned through education or training.
Examples of hard skills include:
Computer programming: Knowing how to code in
different languages.
Data analysis: Being able to interpret and use data to
make decisions.
Project management: Knowing how to plan, organize,
and execute projects.
Accounting: Understanding financial statements and how
to track expenses.
Soft skills are the personal qualities and interpersonal
abilities that help you work effectively with others. They
are often learned through experience and practice.
Examples of soft skills include:
Communication: Being able to express yourself clearly
and effectively.
Teamwork: Being able to work well with others to achieve
a common goal.
Problem-solving: Being able to identify and solve
problems in a creative and efficient way.
Leadership: Being able to motivate and inspire others.
What is Skill?
A skill is a type of work or activity which
requires special training and knowledge.
Types of skill :
Hard skill
Soft skill
Two General Classifications of Skills:
1. Soft skills – People skills and in certain quarters, EQ
(Emotional Quotient)
2. Hard skills – pertains to technical skills use when we
perform tasks.
Hard skills are teachable abilities or skill sets that are
easy to quantify.
Soft skills are integral to a manager or leader role
because they interact with people and spend most of
their time managing how people work within preset
policies and procedures.
Some organizations identified the following as the most
urgent set of skills for people in positions of leadership:
• Respect Team work
• Ethics Integrity
WHAT EMPLOYERS LOOK FOR
1.First and foremost, can you do the job?
2.Are you going to be reasonably easy to work with?
3.Will you be satisfied with the job or will you be looking
to leave within six months?
4.Are you reasonably likeable?
5.Do you seem like you can put up with whatever the
negatives of the job are?
6.Will you fit in with the company culture?
7.Do you have a strong work ethic?
8.How enthusiastic are you about the job?
First and foremost, can you do the job?
Absolutely. I was trained to handle a wide variety of tasks,
and I'm constantly learning and improving. I am confident
that I possess the skills and knowledge required to not
only perform the job effectively but to also contribute
meaningfully to the team's goals.
Are you going to be reasonably easy to work
with?
I believe so. I genuinely enjoy collaborating with others
and value open communication. My goal is to contribute
positively to the team dynamic by being supportive,
respectful, and always willing to help where needed. I’m
adaptable and comfortable receiving feedback, which I
see as an opportunity to grow and refine my approach to
best align with the team's workflow.
Will you be satisfied with the job or will you
be looking to leave within six months?
I am genuinely excited about the opportunity this job
presents. I am looking for a long-term commitment. I see
this as a chance to grow my skills, contribute to a company
whose mission I admire, and establish myself as a valuable
member of the team. My aim is to become an indispensable
part of the organization and contribute to its ongoing
success.
Are you reasonably likeable?
Well, I strive to be! I believe in treating everyone with
kindness, respect, and understanding. I enjoy building
positive relationships and fostering a sense of
camaraderie. I also have a good sense of humor and I
believe that those qualities can make me approachable
and easy to get along with.
Do you seem like you can put up with
whatever the negatives of the job are?
Every job has its challenges, and I understand that. I'm not
afraid of hard work or facing difficulties. I'm resourceful
and confident that I can manage the less enjoyable
aspects of the job while maintaining a high level of
performance and a positive attitude.
Will you fit in with the company culture?
I'm confident that my work ethic, positive attitude, and
collaborative spirit will allow me to seamlessly integrate into
the existing culture and contribute to its continued success.
Do you have a strong work ethic?
Absolutely. I'm driven by a desire to excel in everything I
do. I take pride in my work and I am committed to
delivering high-quality results. I believe in going the extra
mile to ensure that tasks are completed thoroughly and
efficiently. I'm also proactive and resourceful, always
seeking opportunities to improve processes and contribute
beyond the scope of my immediate responsibilities.
How enthusiastic are you about the job?
I am extremely enthusiastic about this opportunity. I am
eager to learn more about the role, the company, and the
team, and I'm excited about the prospect of contributing
my skills and experience to your organization. I truly
believe that my abilities and values align perfectly with
your needs, and I am confident that I can make a
significant impact.
CAN YOU DO THE JOB?
HARD SKILLS EXAMPLES
• Technical or • Associate of Science
Academically oriented degree
• Easy to define • Able to type 50 wpm
• Measurable by tests • Certified welder
• Directly taught in • CDL license holder
schools • High school graduate
• 10 years of clerical
experience
EVERYTHING ELSE…
• SOFT SKILLS…
• The ability to communicate and interact positively and
productively with others
• Develop as we age
• Not directly taught in school
• Relates to our attitude and outlook on life
• Difficult to explain, but we easily recognize them
EXAMPLES OF SOFT SKILLS
• Good Listener
• Effective communication skills
• Dependable
• Neat
• Friendly
• Organized
• Prompt
• Fair
• Hard worker
TOP 6 SOFT SKILLS
• Communication
• Enthusiasm & Attitude
• Teamwork
• Language skills
• Networking
• Problem Solving & Critical Thinking
• Professionalism
SOFT SKILL #1: COMMUNICATION
• Verbal • Written
• Interpersonal • Email
• Public speaking • Text messages
• Telephone etiquette • Letters/Reports
• Listening comprehension
• Non-verbal • Visual
• Facial expressions • Dress
• Body language • Personal hygiene
• Posture
SOFT SKILL #2: ENTHUSIASM &
ATTITUDE
• All other things being equal, a candidate who can
demonstrate a positive attitude and eagerness to
tackle the job will have an advantage over one
who displays an attitude viewed by the
employer as negative or disinterested. In fact,
many employers would rather provide job skills
training to an enthusiastic but inexperienced
worker than hire someone with perfect
qualifications but a less-than-positive attitude.
DISPLAYING ENTHUSIASM
AND POSITIVE ATTITUDE
IN A JOB INTERVIEW
• Smile
• Sit up straight
• Make eye contact…
but don’t stare, it’s
disturbing
• Discuss training and
work experiences in
an upbeat manner
SOFT SKILL #3: TEAMWORK
• Teamwork involves building relationships and working
with other people using a number of important skills
and habits:
• Working cooperatively
• Contributing to groups with ideas, suggestions, and effort
• Communication (both giving and receiving)
• Sense of responsibility
• Healthy respect for different opinions, customs, and individual
preferences
• Ability to participate in group decision-making
SOFT SKILL #4:
NETWORKING
“It’s not what you
know, it’s who you
know”
80% of available jobs are not advertised.
EVERYONE HAS A NETWORK
• WHAT/WHEN/WHERE: • WHO: People with whom you
Networking occurs every time interact regularly.
you participate in a school or • Family/Friends, Parents' Friends/
social event, volunteer in the Friend’s Parents, Friends of
Friends, Neighbors, Teachers,
community, visit with Church Members
members of your religious
• HOW: When networking for
group, talk with neighbors,
the purpose of career
strike up a conversation with
development, this means
someone at the store, or
talking with friends, family
connect with friends online.
members, and acquaintances
• WHY: To get those 80% of about your goals, your
opportunities that are never interests, and your dreams.
posted online.
SOFT SKILL #5: PROBLEM SOLVING &
CRITICAL THINKING
• There is no shortage of
challenges and issues that
can arise on the job.
• Whether these problems are
large or small, they need to
be dealt with constructively
and fairly.
• Having the necessary skills
to identify solutions to
problems is one of the skills
that employers look for in
employees.
SIMPLE PROBLEM SOLVING
PROBLEM-SOLVING PROCESS SCIENTIFIC METHOD
1. Identify and Select the 1. Ask a Question
Problem 2. Do Background Research
2. Analyze the Problem 3. Construct a Hypothesis
3. Generate Potential Solutions 4. Test Your Hypothesis by
4. Select and Plan the Solution Doing an Experiment
5. Implement the Solution 5. Analyze Your Data and
6. Evaluate the Solution Draw a Conclusion
6. Communicate Your Results
Importance of Soft Skills
Making you an Effective Communicator
Helping you Emerging as a Strong Leader
Helping you Develop Lateral Thinking
Helping you become a Key Influencer
Helping your career hit the big time
Necessity of Hard Skill and Soft Skill in
Real Life
Relation between Hard Skill and Soft Skill
For Examples:
If you are applying for a software developer, some of the best hard
skills are the ability to use one or more development language such
as Java, C++, Smalltalk, PHP, .NET, and etc.
Examples of software developer soft skills are the ability to word
successfully in a team and his communication skills.
Men Who are Succeed by Soft Skill
Co-founder of Apple
Dropped out from college
after
only one semester
Net worth (at time of
death): $10.2 billion
Men Who are Succeed by Soft Skill
Former CEO of Oracle
Dropped out of two
colleges.
Net worth: $54 billion.
Men Who are Succeed by Soft Skill
Founder of Dell
Computers
He attended the
University of Texas, but
eventually dropped out
Net worth: Nearly $20
billion
.
At last, we can say that, Hard skills will get us an interview
but we need soft skills to get -- and keep -- the job.
THANK YOU
S’Vap
