APC Back-UPS Pro® 990-2037B Revision 3 12/97
280/420/650 User’s Manual
Installation and Initial Start-Up
To obtain warranty coverage, please fill out and Check the Site Wiring Fault Indicator Block Safe Outlets: (420/650): Corded sockets
return the warranty registration card now. Location: Top right corner of UPS back panel. are provided which accept “block type” plugs
without covering other outlets. Some printers
Inspection Caution: If the site wiring fault indicator lights, and external disk drives have block type plugs
Inspect the UPS upon receipt. Notify the carrier get a qualified electrician to correct the building that look similar to the one below.
and dealer if there is damage. The packaging is wiring.
recyclable; save it for reuse or dispose of it
properly. Connect the Loads
Plug the loads into the output connectors on the
Placement rear of the UPS. To use the UPS as a master
Connect Telephone / Network Surge
“On/Off” switch, make sure that all of the loads
Suppression (Optional)
are switched “On”.
Connect a single line telephone or a 10Base-T/
100Base-Tx network cable into the RJ-45/RJ-11
telephone/network surge protection “IN” jack on
the back of the UPS. Connect from the “OUT”
Install the UPS in a protected area that is free of jack with telephone cable (supplied) or network
excessive dust and has adequate air flow. Do cabling (not supplied) to a fax modem or network
not operate the UPS where the temperature and port.
humidity is outside the specified limits.
Connect Computer Interface
Warning: Changes or modifications to this Port (Optional)
unit not expressly approved by the party PowerChute® plus power management software
responsible for compliance could void the Caution: Do not connect a laser
is included with this UPS. Connect the supplied
warranty. printer to the Battery Backup Outlets. interface cable to the 9-pin computer interface
Connect to Utility Cord Straps: Straps are provided to keep cords port on the back panel of the UPS. Connect to
from tangling and taking up too much space. the computer. See software documentation for
installation instructions.
Battery Backup Outlets: These UPS outlets
provide battery power and surge protection to Charge the battery
equipment when utility voltage is outside The UPS charges its battery whenever it
acceptable limits. Data sensitive equipment such is connected to utility power. The battery will
as a computer, monitor, or external drive are charge fully during the first 4 hours of normal
connected to these outlets. operation. Do not expect full runtime during this
initial charge period.
Surge Protected Outlets: These outlets are for
equipment that need surge protection but do not
need power during a utility outage (like an inkjet
printer or scanner).
Operating Instructions
Switch “On” — Switch “Off” The loads are not affected by a failed test. Replace Battery
Recharge the battery overnight and perform the If the battery fails a self-test, the UPS
self-test again. If the replace battery LED is still emits short beeps for one minute and
"On”, replace the battery using the Replacing the replace battery LED illuminates.
the Battery procedure.
The UPS repeats the alarm every five hours.
On-Battery Perform the self-test procedure to confirm
During on-battery operation, the on- replace battery conditions. The alarm stops
With the UPS plugged in, press and battery LED illuminates and the UPS when the battery passes the self-test.
release the On/Off/Test button to supply sounds an audible alarm consisting of 4
power to the loads. Shutdown Mode
beeps every 30 seconds. The alarm stops when
The UPS loads are immediately powered while the UPS returns to on-line operation. If there is no power, the host connected to the
the UPS performs a self-test. Press and release computer interface port can command the UPS
Low Battery to shut down. This is normally done to preserve
the button again to turn “Off” power to the loads.
It may be convenient to use the UPS as a When the UPS is operating on-battery and the battery capacity after a controlled shutdown of
master “On/Off” switch for the protected energy reserve of the battery runs low, the UPS the protected system. In shutdown mode the
equipment. beeps continuously until the UPS shuts down UPS stops supplying power to the load. The on-
from battery exhaustion or returns to on-line line and overload LED indicators flash alternately
Note: Surge protected outlets are powered operation. or, if the UPS has shutdown due to a low battery,
whenever the UPS has utility power. the UPS will beep once every 4 seconds for
Overload approximately 16 seconds. When line power is
The on-line LED illuminates when the When loads exceed the UPS’s capacity, restored, the UPS will return to on-line operation.
UPS is supplying utility power to the the overload LED illuminates and the
battery backup loads. UPS emits a sustained tone. The alarm Cold Start
remains “On” until the overload is removed. Note: Cold start is not a normal operating
Self-test
Disconnect nonessential load equipment from condition.
The UPS performs a self-test automatically when the battery backup outlets, to eliminate the
turned “On”, and every two weeks thereafter (by overload. When the UPS is “Off” and there is no utility
default). Automatic self-test eliminates the need power, it is possible to cold start the UPS to
for periodic manual self-tests. If the overload is severe, the input circuit breaker power the loads from the UPS’s battery.
may trip (the resettable center plunger of the
During the self-test, the UPS briefly operates the circuit breaker pops out), as well. Disconnect • Press and hold the On/Off/Test button
loads on-battery. If the UPS passes the self-test, nonessential load equipment from the UPS to until the UPS begins beeping.
it returns to on-line operation. eliminate the overload and press the plunger • Release the On/Off/Test button during the
If the UPS fails the self-test it back in to restart the UPS. beeping to start the UPS.
immediately returns to on-line operation If there is AC power and the circuit breaker does
and lights the replace battery LED. not trip during overload, the loads are still
powered. If the circuit breaker trips or the UPS
attempts to transfer to battery, the loads’ power
will be shut “Off”. Turn the UPS “Off” then back APC, Back-UPS Pro, and PowerChute are registered
“On” to repower the loads. trademarks of American Power Conversion.
Storage
Storage conditions Extended storage
Store the UPS covered and upright in a cool, dry location, with its battery fully At -15 to +30 °C (+5 to +86 °F), charge the UPS’s battery every 6 months
charged. Before storing, charge the UPS for at least 4 hours. At +30 to +45 °C (+86 to +113 °F), charge the UPS’s battery every 3 months.
Replacing the Battery
This UPS has an easy to replace hot-swappable battery. 3. Disconnect the two wires connecting the battery to the
UPS. Loosen the wires by wiggling them while pulling
Note: Please read the cautions in the APC Safety Guide. straight back from the battery connector.
Replacement Batteries 4. Connect the new battery in place of the old.
See your dealer or call the number in this manual for information on
Note: Small sparks at the battery connections are
replacement battery kits. For 280 and 420 models, order RBC 2. For 650
models, order RBC 4. normal during connection.
Battery Replacement Procedure 5. Place the new battery in the UPS. Use care to avoid
pinching the wires.
Battery replacement is a safe procedure, isolated from electrical hazards.
You may leave the UPS and loads “On” for the following procedure.
Note: Once the battery is disconnected, the loads are not protected 6. Close the battery compartment door and replace the
from power outages. screws.
1. Lay the UPS on its left side. Remove the two screws
holding on the battery door and open the door.
7. Dispose of the old battery properly at an appropriate
Note: It may be necessary to pull the battery door slightly recycling facility or return it to the supplier in the packing
toward the front of the unit in order to open the door fully. material for the new battery. See the new battery
instructions for more information.
2. Gently pull out the battery by grasping the white tab.
Service
If the UPS requires service, please do Not return it to the dealer!
Follow these steps:
1. Use the Troubleshooting section of the Quick Reference Guide to eliminate
Troubleshooting common problems.
Problem Possible Cause Solution 2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most
UPS will not turn “On”. On/Off/Test button not Press the On/Off/Test common UPS problem!
pushed. button to power the UPS 3. If the problem persists, call customer service or visit the APC Internet Website
and the loads. (www.apcc.com).
UPS input circuit breaker Reduce the load on the
tripped. UPS by unplugging • Note the model number of the UPS, the serial number, and the date
equipment and reset the purchased. A technician will ask you to describe the problem and try to
circuit breaker by solve it over the phone, if possible. If this is not possible the technician will
pressing the plunger issue a Return Merchandise Authorization Number (RMA#).
back in.
UPS will not turn “On” or Computer interface Disconnect the computer • If the UPS is under warranty, repairs are free. If not, there is a repair
“Off”. problem. interface. If the UPS now charge.
works normally, check
the interface cable and 4. Pack the UPS in its original packaging. If the original packing is not available, ask
the attached computer. customer service about obtaining a new set.
UPS operates on-battery UPS's input circuit breaker Reduce the load on the
even though normal line tripped. UPS by unplugging
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam™
voltage is thought to equipment and reset the beads for packaging. Damage sustained in transit is not covered under
exist. circuit breaker by warranty.
pushing the plunger back
• Include a letter with your name, RMA#, address, copy of the sales receipt,
in.
UPS beeps occasionally. Normal UPS operation. None. The UPS is
description of the trouble, your daytime phone number, and a check (if
protecting the load. necessary).
UPS does not provide The UPS's battery is weak Charge the battery. The 5. Mark the RMA# on the outside of the package .
expected back up time. due to recent outage or is UPS's batteries require
near the end of its service recharging after an 6. Return the UPS by insured, prepaid carrier to the address given to you by
life. extended outage. Customer Service.
Batteries age faster
when put into service
often and when operated APC Contact Information
at elevated
USA/Canada ………….. 1-800-800-4272
temperatures. If the
battery is near the end of Mexico ………………….. 292-0253 / 292-0255
its service life, consider
replacing the battery Brazil ……………………. 0800-12-72-21
even if the replace Worldwide ……………… 1-401-789-5735
battery indicator is not
yet lit. Internet http://www.apcc.com
On-line and overload The UPS was shutdown None. The UPS will
®
indicators are flashing by PowerChute plus restart automatically E-Mail [email protected]
alternately. software. when utility power
returns.
All indicators are Internal UPS fault. Do not attempt to use Specifications
flashing. the UPS. Turn the UPS
280 VA 420 VA 650 VA
“Off” and have it serviced
Acceptable input voltage 0 - 160 VAC
immediately.
Input voltage (on-line operation)* 81-143 VAC
The UPS operates Building wiring error such Have a qualified Output voltage * 106-127 VAC
normally, but the site as missing ground or hot electrician correct the Input Over Current Protection Resettable circuit breaker
wiring fault indicator is lit. to neutral wire reversal. building wiring. Frequency limits (on-line operation) 47 - 63 Hz (autosensing)
On-line and on-battery Internal UPS fault. Do not attempt to use Transfer time 4 ms typical, blackout response time
indicators only are the UPS. Turn the UPS Maximum load 280 VA 420 VA 650 VA
flashing “Off” and have it serviced 180 W 260 W 410 W
immediately. On-battery output voltage 115 VAC
All indicators are “Off” The UPS is shutdown and None. The UPS will On-battery frequency 50 or 60 Hz, ±0.1 Hz; unless synchronized to utility
and the UPS is not the battery is discharged return to normal during brownout
operating. from an extended power operation when the On-battery waveshape Stepped sine-wave
outage. power is restored and Output Over Current Protection Overcurrent and short-circuit protected, latching
the battery has a shutdown on overload
sufficient charge. Battery type Spill proof, maintenance free, sealed lead-acid
The replace battery light Weak batteries. Allow the batteries to Typical battery life 3 to 6 years, depending on number of discharge
cycles and ambient temperature
is illuminated. recharge for at least 4
Typical recharge time 2 to 5 hours from total discharge
hours. If the problem
persists after recharging,
Operating temperature 0 to +40 °C (+32 to +104 °F)
replace the batteries. Storage temperature -15 to +45 °C (+5 to +113 °F)
Replacement batteries not Confirm the battery Operating / storage relative humidity 0 to 95%, non-condensing
connected properly. connections. Operating elevation 0 to +3,000 m (0 to +10,000 ft)
Storage elevation 0 to +15,000 m (0 to +50,000 ft)
The overload light is The UPS is overloaded. Reduce the load on the
Audible noise at 1 m (3 ft) <45 dBA
illuminated or flashing UPS by unplugging
Size (H x W x D) 15 x 8.6 x 33.8 cm 16.8 x 11.9 x 36.8 cm
equipment. (5.9 x 3.4 x 13.3 in.) (6.6 x 4.7 x 14.5 in.)
Weight - net (shipping) 7.5 (9.3) kg 10.0 (10.9) kg 12.3 (13.2) kg
16.6 (20.4) lb. 22.0 (24.0) lb. 27.0 (29.0) lb.
For Computer Interface Port Specifications, see the APC Website. Listing, Certifications and Unlisted UL 1778, UL 497A, CSA 107.1, FCC part 15
Components
EMI certification FCC/DOC Class B certified
Electromagnetic immunity IEC 801-4 level IV, 801-5 level III
* User-adjustable through PowerChute® plus (see software documentation)
Mouser Electronics
Authorized Distributor
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