ENGLISH FOR INTERVIEW

DAY 1: Self Introduction

Material
Questions Possible Response

Greetings: - Good morning / Good afternoon

- Good morning / Good - I’m excellent, thank you.
afternoon /I’m great, thank you.
- How are you? /Fantastic, thanks.
- How are you today? - (ask back) how are you?

Narrate intention: - Sure, I left my house at 6 a.m.

- Do you mind to tell me - Then I rode my motorbike. It took an hour for me to
how you got here get here.
today? - I arrived here at 7 a.m.
- How did you get here? - I waited for about 10 minutes before I was called and
sit here in front of you to get an interview.

Self-introduction: - Certainly, Sir / Ma’am.

- Please introduce - Thank you for the time given to me.
yourself - My name is …
- Can you describe (surname)
yourself? - Please call me …
(nickname)
- I am … years old.
- I was born in…
(city)
On …
(mm/dd/yy)
- I live in …
- I graduated from …
- I like … in my spare time.
- I’m applying as … position in… department.
- My strength is …
- I have experience working as … in … for…
- My biggest motivation is my life goal is to be …
in the future.

Family background:
- How many persons are - There are … persons in my family.
there in your family? - They are my parents, my … sibling and me.
- What does your father - My father is a …
do for a living? (profession)
- What does your mother
do? - My mother is a …
(profession)

Position you are

applying: - I’m applying for … position.
- What position do you (waiter/waitress/cook/room attendant/bartender)
apply to? - Since I have knowledge, skill and experience as …
in … department.
- Why do you apply for (F&B Service/ F&B Product / Housekeeping)
that position? - It has been my dream job for quite a while now.

Knowledge of
position: - A HK cleaner is the one responsible to clean the
- What do you know guests’ rooms and public area and make sure that
about position you’re those areas are clean, hygiene and sanitized.
applying to?

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- A Waiter/waitress is the one responsible to serve the
guest in restaurant from welcoming, taking order,
serving meals to presenting bill and make sure that
the guest’s satisfaction as the main priority.

- A cook is the one responsible to cook some meals for

the guest as per the orders and make sure that the
meals are safe to be consumed.

- A bartender is the one responsible to mix assorted

drinks for the guest and provide convenient ambience
in bar station for the guest spending their time.

DAY 2: Common Questions

Material
Questions Possible Response

Reason of work - Since … offers great opportunities for me to

placement: start a career in hospitality and because I need to improve
Why do you wish to my skill, knowledge, and experience.
work in … - I really wish I could work overseas with professional
? workers under multicultural environment and global work
ethic.

Knowledge of work - Well Sir/Ma’am, actually I don’t know much, all I know is
placement: that:
- What do you know -… has International standard business of tourism
about … ? with luxurious facilities and the best service.
-… is a country in … with … as the capital
with wonderful tourism attractions for the guest to spend
their vacation.

Strength: - I’m a hard worker, discipline, passionate, punctual, fast

- What’s your learner and commit person.
strength? / - I’m passionate person who always love doing my job
totally.
- What are you great - I’m a fast learner who can adapt easily to new working
in? environment.

Weakness: - I tend to get nervous around new people,

What’s your Hence I always try to boost my self-esteem and get to
weakness? know them better.

- I’m quite a shy person,

That’s why I always try to see the best in me and start
conversation with my friends.

- I’m quite forgetful person,

Hence I always bring my personal notebook with me to
remind me of important things.

- It’s hard for me to say ‘no’ to someone’s request,

That’s why I try to see the issue from different perspective
and contemplate on each pros and cons.
If it’s for the best, then I will gladly comply.

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Material
Questions Possible Response
If it’s for bad intention then I will clearly say ‘no’.

Handling pressure:
- Are you ready to work - Sure, I’m ready.
under pressure?

- How do you handle - I can handle change and pressure by being flexible,
change and pressure having good communication with my supervisor and
at company you’re being helpful in my team at work.
working to?

Life Goal:
- Where do you see - I can see myself at manager position in a company.
yourself in 5 years - I can see myself standing at the highest position in a
ahead? company.
- What do you want to - I will start to work as … then I will gain further
achieve in 5 years knowledge, skill, and experiences that I can share with
ahead? my team at work.

Reason of
Employment: Well Sir / Ma’am, I can assure you that I’m determined
Why should we hire and commit person who will contribute my knowledge
you?/ What makes and skill for the company’s well-being and growth.
you different from
other candidates?

Roommate:
How do you feel Well, it would be a great experience to get new friends.
about living with a I’m definitely excited to have fresh conversations every
roommate from single day and to learn their languages and cultures.
different
nationalities?

Permission:
Do you get any Certainly, my parents are very supportive about me
permission to work working overseas. Both of them are open-minded people
overseas from your who trust in my choices.
parents?

Change of position: Well, I really wish I could get the position I’m seeking for,
What if you’re to be but if it’s inevitable then I would take that as a challenge.
assigned to different I’m really confidence of myself since I’m strong-willed
department? and fast learner.

Salary: - I expect my salary to be in line with my qualifications

How much salary and experience. In general, I expect my salary would be
you’re expecting? consistent with employee at the same level based on the
company’s policy.

What will you do with - I will use some of it to pay my loan (if there’s any) and
your first salary? some of it as my personal saving in case of emergency.

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DAY 3: Working / Training Experience

Material
Questions Possible Response

Working / Training - Yes, I have.

Experience:
- Have you ever worked - I worked at … hotel/restaurant for …
before? years/months, as …
- Tell me about your In …
working/training - My responsibilities were: …. ,… ,…
experience. (not working anymore)

- I have worked at … hotel/restaurant

for … years/months now as …
- My responsibilities are: ….. ,… ,…
(still working)

- I trained at… hotel/restaurant for …

years/months, as … in…
- My responsibilities were: … ,… ,…

Best Experience: - Sure, my best experience was when I got my first tip
- Can you tell me about from the guest.
your best experience
during - Certainly, my best experience was having new friends
working/training? and getting the opportunity to have conversation with
foreign tourist.

- My best experience during those times was when I …

Issue / Problem: - Well, surely it took me sometime to adapt to the new

- Did you face any issue atmosphere and also several mistakes I did in the first
during week, but fortunately everyone was very helpful so I
working/training? didn’t face any major issue at that time.

Hardest time - The hardest time was surely the first week when I got
working: to adapt to the new working environment. It’s also
Tell me about your very hard on the last week since it felt like parting with
hardest time member of my own family. We’re still in-touch, of
working/training? course, so it’s not a problem anymore now.

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Resigning reasons: - I learned a lot from my previous job, but honestly I
Why did you always set and challenge myself on a higher goal to
quit/leave/resign from pursue my dream of working overseas.
your previous
company?

DAY 4: Product Knowledge

Material
Questions Possible Response

# HK Department - Manual equipments: Hand brush, broom, squeeze, mop,

- What are cleaning polish.
equipments you’re - Electric equipment: Vacuum cleaner, polishing machine,
going to use to clean vapor cleaning machine.
the room?
- MPC, floor cleaner, glass cleaner, toilet bowl cleaner,
- Mention cleaning furniture polish.
chemicals to clean the
bathroom! - Guest’s supplies and amenities, toiletries, carry caddy,
linen, towel, laundry bag, trash bag.
- Mention things that are
usually on the trolley! - … (take a look at your notes)

- Explain steps of making

bed! - Do double check, make sure the lights and electronic
devices are off, the curtain is closed, spray the air
- What things you have to freshener and fill in the checklist of cleaning sheet.
do before leaving the
room after cleaning it? - Swan, elephant, dog, frog, Balinese person, Bear, etc.

- Mention 5 towel arts - … (take a look at your notes)

you know!

- Explain steps of making

towel art swan!

# Service
Department - English, American, Russian, French, a la carte, buffet.
- Mention types of service
you know! - Pyramid, standing fan, bishop’s hat, crown, banana,
bird of paradise, rose, candle, etc.
- Mention types of folding
napkins you know! - By cleaning it with warm water mixed with lemon
juice/vinegar, then polish gently.
- How do you wash
cutleries?
- English breakfast, American breakfast, Continental
breakfast, and Asian breakfast.
- Mention types of
breakfast! - Appetizer, Main course, dessert.

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- Mention types of menu! - Dinner fork, fish fork, dessert fork, barbeque fork, cake
fork, fruit fork, salad fork.

- Mention types of forks! - Dinner spoon, soup spoon, dessert spoon, sugar spoon,
teaspoon, salad spoon.

- Mention types of - Dinner knife, dessert knife, butter knife, fish knife.
spoons!
- Welcoming the guest, asking for reservation, seating,
offering aperitif (if any), presenting the menu, taking
- Mention types of knives! order, serving meals, crumbing down, offering dessert,
serving dessert, clearing up, presenting the bill, saying
farewell.
- Mention sequence of
service!

Lost and Found: I will report to the supervisor and report to Lost and
What would you do if Found Department for the belonging to be secured
you find the guest’s until the guest comes back to collect it.
belonging left behind?

# Product
Department - Egg dishes, sausage, baked bean, grilled tomato,
- Mention menus in black pudding, toast, tea, juice.
English Breakfast!
- Omelet, pancake, bacon, sausage, sandwich, coffee,
- Mention menus in tea, juice, milk.
American Breakfast!
- Fresh fruits, pastries, Danish, croissant, roll bread,
- Mention menus in juice, milk, coffee.
Continental Breakfast!
- Fried rice, chicken porridge, yellow rice, nasi uduk,
- Mention menus in tea, milk, coffee.
Asian Breakfast!
- Garlic, minced beef, onion, tomato, tomato paste,
- Mention ingredients to chopped parsley, oregano.
make Bolognese
sauce! - Caesar salad, Worcestershire salad, shrimp salad,
chicken salad, vegan salad, etc.
- Mention kinds of salad!
- Sauce has thicker consistency compare to dressing
and usually served as condiments for main course
- What’s the difference menu while dressing usually served as condiments for
between sauce and salad.
dressing?
- Blue (1 min), rare (2.30 min), medium rare (3.30 min),
- Mention steak medium (4.30 min) , medium well (5.30), well done
doneness! (6.30).

# Bar Department
- Mention non-alcoholic - Water, Milk, soda, tea, coffee, juice, fruit punch.
drinks!

- Mention alcoholic - Wine, beer, vodka, whiskey, brandy, rum

drinks!
- Red wine, white wine, rose wine, sparkling wine,
- Mention types of wine! fortified wine.

- Ultimately, the baseline difference is that beer is

- What’s the different made from grains, and wine is made from fruit.
between beer and
wine?

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- Long island ice tea, mojito, margarita, Singapore sling,
French Kiss, Cuba Libra, vodka martini.
- Mention cocktails you
know! - Lime juice, mint leaves, simple syrup, light rum, soda
water and ice cubes.
- Mention ingredients to
make Mojito! - Tequila, triple sec, lime juice, agave syrup and salt for
glass rims.
- Mention ingredients to
make Margarita!

Handling Well, I need to listen to the guest’s problems, showing

Complaints: sympathy, apologize properly, confirm the problem, offer
- How do you handle problem solution if I can, consult the case to the
complaints from the supervisor if I can’t give solution, confirm the guest’s
guest? satisfaction.

Farewell:
That’s all for today, I’ll Thank you for having me today, Sir/Ma’am. It would be an
call you concerning the honor if I get the position I’m seeking for. Have a nice
result. day.

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