TRAVELPORT+

MINI FORMAT GUIDE

March 06, 2024

Format Guide – Travelport+ (Galileo) 1

CONTENT
Smartpoint Flex windows .................................................................... 4
Symbols ................................................................................................ 7
Timetable .............................................................................................. 9
Availability sort modes...................................................................... 10
Additional availability entries ............................................................ 12
Sell ....................................................................................................... 13
Sell from Availability ......................................................................... 13
Direct sell air .................................................................................... 14
Minimum connect time ...................................................................... 14
Local time and date calculator .......................................................... 15
Creating a Booking File, mandatory fields ....................................... 15
Name................................................................................................ 15
Ticketing field ................................................................................... 17
Received from field........................................................................... 17
End transact and ignore ................................................................... 18
Retrieve booking file ......................................................................... 18
Retention Segment........................................................................... 20
Notepad............................................................................................ 20
Review Booking File ......................................................................... 21
Email addresses ............................................................................... 21
Address ............................................................................................ 22
Mileage membership ........................................................................ 22
Special Service Requests (SSRs) .................................................... 23
Status codes .................................................................................... 25
Other Service Information (OSI) ....................................................... 26
Vendor remarks ................................................................................ 26
Seat maps ........................................................................................ 26
Itinerary remarks .............................................................................. 27
Form of payment .............................................................................. 27
Fare Quote public fares ..................................................................... 28
Fare Quote private fares .................................................................... 29
Quoting of taxes ................................................................................. 30
Filed fares ........................................................................................... 30
Flight segment modifiers .................................................................. 33
Pricing modifiers ............................................................................... 33
2 Format Guide – Travelport+ (Galileo)
 Availability modifiers ......................................................................... 34
Fare shopping with a booking file .................................................... 35
Search qualifiers .............................................................................. 37
Fare Notes ....................................................................................... 38
Ancillary Services (DAS) ................................................................... 39
Divide .................................................................................................. 41
Procedure......................................................................................... 42
Listings by air segments optional items ............................................ 43
Preview Plus .................................................................................... 44
Past Date booking file ........................................................................ 47
TIMATIC............................................................................................... 48
Document production ........................................................................ 53
Travel Agent Service Fee (TASF) / ARC Pay .................................... 56
Form of Identification......................................................................... 56
Sales report (TINS) ............................................................................. 56
Manual Fare Build .............................................................................. 58
Fare Quote Planner ............................................................................ 59
Ticket Revalidation............................................................................. 60
Refunds ............................................................................................... 62
EMD ..................................................................................................... 63
Exchange EMD ................................................................................ 64
MCO for residual value (ARC only) ................................................... 64

This mini guide provides you with the most used entries. In Smartpoint many
responses can also be retrieved via interactive menus or by clicking.

Format Guide – Travelport+ (Galileo) 3

SMARTPOINT FLEX WINDOWS
Button Explanation

Smartpoint has 5 work areas. You can have 1 PNR open in each
work area.
Interactivity is on. This means the click functionality and links are
activated. Only in case of drop through group PNRs this functionality
needs to be switched off.
Search. Via the dropdown menu you have access to the Hotel, Car
and Air availability scripts and Fare Shopping scripts.

Sell, when you want to sell without an availability (direct sell), this
script can be used. You also have the possibility to create a passive
sell for car and hotel. Passive sells are copies of sells made in other
systems, to have one booking with all information together.

Tools. Multiple plugins that help make the use of the GDS easier.
For example, a calendar, a calculator, system update options, replay
entries and much more.

Trip Quote allows you to create and send offers to a customer. Can
be opened using #CTQ

Quick commands. Allows you to search for loaded and self-created

scripts.
Messages from Travelport Marketplace. Informs you on installations
etc.

Replay entries

Help page. Gives you access to a user guide, MyTravelport, but also
numerous Travelport+ learning snippets.

Settings. Allows you to set the number of windows, number of

results etc.

Hotel Retail. A whole new interactive way of booking hotels.

Fare Shop + lets you quote bookings and search for the cheapest
fares.

Smart button. Scripting tool incorporating office workflow. Not

applicable to all agencies.

Smartpoint Assisted Ticketing helps you to issue, refund, void,

exchange and revalidate tickets. It also helps you to manually create
fares and perform involuntary changes.

Format Guide – Travelport+ (Galileo) 4

Button Explanation

The PNR scripts allows you to add all other information to a PNR
except for the itinerary and the fare. For example, a name field,
special services, remarks etc.

Export a journey to ViewTrip

History tab, where you can find the history of the PNR and Recent
PNRs

Change the font size in the PNR viewer

Additional settings

Display all QuickView queues

Display an overview of all queues with PNRs

Refresh the numbers of PNRs in queues

Set the queues you always want to see on the bottom line

Format Guide – Travelport+ (Galileo) 5

SIGN ON
H/SON
Format Explanation

SON/Z... Sign on at own office. SON/ followed by Z and a 1 to 3

character I.D.; the I.D. can be initials, a number or a
combination of both. Smartpoint will normally show a pop-
up screen, where you can fill in your sign-on and password.
Examples: SON/Z217 or SON/ZHA
Password
• Alphanumeric, 8 – 10 characters
requirements
• User's name and sign cannot be used
• Three consecutive/same characters not allowed
• Previous five passwords cannot be used
• At least three characters change in new password

SB Change to work area B

SOF Sign off; incomplete Booking Files must be ignored or
completed
STD/ZHA Display security profile for sign on HA; once displayed,
password may be changed.

STD/ZXXX/*EM Add or change the email address in your sign on. This
(xxx = your sign needs to be the same as your My Travelport account email
on code) address.

STD/ ZWP /** Open sign on settings

+J Display terminal GTID
OP/W* Determine active work area
SEM/XF6/AG Emulate to PCC XF6. Only possible in case of Service
bureau. One main PCC can be specified under ‘My
Connection’.
#RESTART Restarts Smartpoint, you will not be signed out. If all
plugins are not loaded, #RESTART might solve this issue.
#DELETEPLUGIN Deletes the cache of all Smartpoint plugins. This might
CACHE improve your Smartpoint performance.

6 Format Guide – Travelport+ (Galileo)

WEBSITES WITH ADDITIONAL INFORMATION
Format Explanation

my.travelport.com Your access to a wealth of information on Travelport+.

In case of issues, incidents can be created. It is also
possible to reset your password.
www.travelportmarketpl App store of Travelport. All kind of free and paid plugins
ace.com for Travelport Smartpoint that makes your life easier.

SYMBOLS
Symb Explanation
ol
> Start of Message (SOM), an entry needs to start after the SOM.
@ Change or delete. The ‘@’ is often used to change or delete a field in
the PNR.
* Display. The ‘*’ at the beginning of an entry is used to display (certain
fields in) the PNR.
After a ‘*’ in an entry, free text can often be added.
Finally, Travelport+ often responds with a * when an entry has been
accepted.
+ The ‘+’ is used to combine entries.
; The ‘;’ is used to combine search requests in one entry. The results will
show in different windows.
)> More information exists. The additional information can be opened
with scrolling entries (H/SCROLL) or by using Alt+C to open all
information.

Format Guide – Travelport+ (Galileo) 7

SCROLLING AND FAST KEYS
H/SCROLL
Format Explanation
MB Move to bottom of display.
MT Move to top of display.
MD Move down.
MU Move up.
MD4 Move down 4 lines (maximum 99).
ALT+C Show all information.
Ctrl+<arrow up> Retrieve last entry.
Alt+<arrow up> Retrieve last screen response (maximum 5).
Ctrl+S Clear screen.
Ctrl+W Clear active window.
Note: In Smartpoint Cloud the entry Alt+W is used to clear
an active window.
Ctrl+S
Clear entire screen.
Note: In Smartpoint Cloud the entry Alt+S is used to clear
the entire screen.

8 Format Guide – Travelport+ (Galileo)

ENCODE/DECODE
H/ENC and H/DECODE
Format Explanation

.CELONDON Encode city of London.

.CDLHR Decode city/airport LHR.
.CRAMS Display City Record for AMS.
.AEAIR BALTIC Encode Air Baltic.

.ADQF Decode airline QF.

.AD*074 Decode airline with airline code.
.LENAMIBIA Encode country Namibia.
.LDBE Decode country BE.
.RD Display all countries that are divided into regions.
.RDAU Decode specific region code.
.RDUSTX Display name of US state TX.
C*MAP/ITALY- Find main cities in Italy starting with a D, including their
DDDD distance to the main airports.

TIMETABLE
H/TT
Format Explanation

TTAMSBKK Show all direct possibilities from AMS to BKK from

today for 28 days.
TTAMSBKK.SIN Same as above, plus connections via SIN.
TTAMSBKK/KL Same as above, but for KLM only.
TTAMSBKK.C Same as above, display direct flights and possible
connection points.
TT22JANZRHSIN Timetable of flights from 22JAN from ZRH to SIN for
a period of 28 days. The timetable is available until
362 days in the future.
TTKL1597/5MAY Display details for a specific flight number and date.
DC*MPN Display possible direct connections to/from MPN.
DCPMPNAMS Display possible connections from MPN to AMS.

Format Guide – Travelport+ (Galileo) 9

AVAILABILITY

Availability sort modes

In Travelport+ there are two availability sort modes. The standard setting for
Travelport+ is the Basic Sort Mode, which organizes the flights returned in an
availability response in the following order:

Basic Sort Mode

Category 1 Nonstop flights By departure time

Category 2 Direct flights By journey time

Category 3 Connecting flights By journey time

The availability mode can be set to the Direct Sort Mode, which organizes flights
in more categories.

Direct Sort Mode

Category 1 Nonstop flights By departure time

Category 2 Direct flights By journey time

Category 3 Online single connecting flights By journey time

Category 4 Interline single connecting By journey time

flights

Category 5 Online double connecting flights By journey time

Category 6 Interline double connecting By journey time

flights

Category 7 Triple connecting flights Only shown when there are no

single or double connections.

Formats to select availability sort modes

Format Explanation

SSM/DIRECT Select sort mode DIRECT. Available to all sign ons, for active
session only.
SSM/BASIC Select sort mode DIRECT. Available to all sign ons, for active
session only.
SSA/DIRECT Select sort Agency Direct. Available to second-level user only,
sorting set up for whole PCC.
SSA/BASIC Select sort Agency Basic. Available to second-level user only,
sorting set up for whole PCC.

10 Format Guide – Travelport+ (Galileo)

Basic availability entries
H/AVAIL

To request an availability, you can also use the scripts and .

Format Explanation

A22JUNBRUATH Availability Brussels - Athens 22JUN.

AD22JUNSTOLIS Availability ordered by departure time.
AJ22JUNVIEATH Availability ordered by journey time.
AA22JUNDUBROM Availability ordered by arrival time.
Note: Only applicable to native Travelport+.
AF22JUNSYDHKG Available flights for 7 days on/after 22JUN.
A22OCTCDGBRU Flights from specific airport (CDG) of a multi-airport city.
A22OCTPARLHR Flights to specific airport (LHR) of a multi-airport city.
A22OCTPARSFO# Flights to specific airport (SFO) if airport matches city
code.
A22OCTSFO#LAX# Flights from specific airport (LAX) to specific airport
(SFO) if airports match city code. In this example both
LAX and SFO are both city code and airport code.
A20JUNAMSSIN/KL Flights for specific airline.
A20JUNAMSSIN/KL# Flights for specific airline only, including codeshare.

A20JUNAMSSIN/KL# Flights for specific airline only, excluding codeshare.

@-ALL
A20JUNAMSSIN*KL Carrier specific display.
A20JUNAMSSGN//*S Flights for specified alliance carriers:
*A = Star Alliance
*O = One World
*S = SkyTeam
A16JUNAMSMAD.14 Flights to Madrid with specification of departure time
00 (shows up to 2hrs before).
A16JUNBRUFRA.140 Flights to FRA from specified time onwards.
0#
A2OCTAMSSIN/KL+9 Availability outbound and inbound.
OCT/KL
A15SEPAMSDEL/KL Availability OB and IB, return 10 days later.
+10/KL

Format Guide – Travelport+ (Galileo) 11

Format Explanation

A23JANAMSROM/KL Availability request for V class only.

@V
A23JANAMSROM/KL Availability request for booking classes in the same
@V# cabin as the V-class.
AF23JANAMSROM/K First availability request for one week for V class on
L#@V.D direct flights.
AR20JAN/KL Availability Return after an outbound request.

Additional availability entries

H/AVAIL
Format Explanation

.0800# or 0800# Flights from specified time onwards.

/SA or /SA/UA Flights for specified carrier(s), multiple carriers allowed

(max. 6).

/SA- or /LH-/SN- Flights excluding specified carrier(s), multiple carriers

allowed (max. 6).
/RG# or Flights for specified carrier for the entire journey, including
/SQ#PR#MH# connecting flights. Multiple carriers allowed (max. 6)

/YY# Direct flights of any carrier and only on-line connections.

*LH Direct link into Carrier Specific Display.
DCA Display a list of all alliance codes.
DCA/*A Display members of the Star Alliance (*A).
DCA/*O Display members of the Oneworld Alliance (*O).
DCA/*S Display members of the SkyTeam Alliance (*S).
//*A- or //*O- or / Flights excluding a specified alliance.
/*S-
*A = Star Alliance
*O = One World
*S = Skyteam

.D Direct flights only.

.D0 Direct non-stop flights only.
.SIN Display connections via Singapore (max 3).

12 Format Guide – Travelport+ (Galileo)

Format Explanation

/KL./SQ Display connections, segment 1 on KL and connecting

segment on SQ via any point.
.CPH- Display connections, exclude CPH (max 3).
.C1 Connection, with 1 midpoint.
.CX Connection, with no change of airport.
@C Flights with C class, which have a minimum of 1 seat
available.
@1 Flights with a minimum of one seat available.
FDA Converts Availability Display into a Fare Display.
A# Availability one day later, can also be clicked in Smartpoint.
A-1 Availability 1 day before.
A+5 Display return flights 5 days later.
TTL1 Show flight information for flight on line 1 in availability.

SELL
Sell from Availability
H/SWAD, H/O

To request an availability, you can also use the scripts and .

To sell you can also a click on the requested booking class.

To open the sell options (passive), you can also right click on the booking class.

Format Explanation

N2F3 Sell 2 seats in first class from line 3.

N2F1F2Y3 Sell 2 seats on connecting services, F class lines 1 and 2 and Y
class line 3.
N1C5* Sell one seat in C class and the following connecting flights also
in C class.

Format Guide – Travelport+ (Galileo) 13

Format Explanation

1KN3 Sell 1 seat in KN (K class, night fare) on line 3.

0A or Y ARNK segment.
N2J3AK Add a segment in J class from line 3 of an availability display
when already booked outside the system for 2 passengers.
N1Z5LL Sell of waitlisted segment.
TTB1 Show flight information for flight 1 in the PNR.

Direct sell air

H/SWDS, H/O
Passive and Active air segments can also be added to a PNR via a direct sell,

using the script under:

Format Explanation

0KL1597H15SEPAMSFCONN1 Long sell entry. Sell without an availability.

0KL1597H15SEPAMSFCOAK2 Add 20 confirmed passive seats for a group

0 PNR.
0BA512M12DECLHRLINLL4 Waitlist if unavailable, or sell if available.

MINIMUM CONNECT TIME

H/DCT
Format Explanation

@MT Check MCT for booked flights.

@MT1*3
Check MCT for confirmed segment 1 and 3 in booking file.

DCTNCE Check MCT for NCE, including exceptions.

DCTNCE-II Check MCT for NCE, including International to
International exceptions.
DCTAMS*BA Check MCT for AMS, including any BA exceptions.
DCTNCE*AFAF Check MCT for NCE, including AF to AF exceptions.
DCTAMS*DLKL-II Check MCT for AMS, including international to
international exceptions for DL to KL connections.

14 Format Guide – Travelport+ (Galileo)

LOCAL TIME AND DATE CALCULATOR
H/@LT, H/*TAA
Format Explanation

@LT Local time at assumed city.

@LTAKL Display local time in Auckland.
@LTAKL21NOV23 Show local time in Auckland for the specified date
(1 month in past to long way in future).
*TAA/18JUN/+21 Add 21 days to 18 June.
*TAA/28JUN/14 Subtract 14 days from 28 June.

CREATING A BOOKING FILE, MANDATORY FIELDS

The mandatory items can be added via the script:

Name
H/N.
Format Explanation

N.HENRIQUEZ/RUDY One surname, numeric optional, space added before

MR the title.
N.3MAJA/RAJ MR/ANA Three travelers with same surname.
MRS/PYUSH MR
N.VINK/ROB MSTR*P- Add a child to the booking file. Add P-PTC code after
C08 DOB12JUN15 the asterisk for fare quoting. Mandatory space before
DOB.
N.I/JOHNSON/PAULA Create an infant name. Name remark contains
MISS*31JAN23 mandatory Date of Birth.
N.P5- Change names 5 and 6, passengers have same
6@2ALONGI/MELISSA surname.
MRS/CHARLES MR
N.P3@I/BLACK/ISABEL Change name 3 (an infant) to another infant name.
MISS*03MAR23
N.P2@SMITH/JACOB Change name 2 to Smith/Jacob Mr
MR Note: Many airlines do allow limited or no name
changes after ending a booking file. An error
response may be returned "NAME CHANGES NOT

Format Guide – Travelport+ (Galileo) 15

Format Explanation
ALLOWED". Please contact airline for their rules on
name changes.
N.P2@*P-C08 Add or update name remark.
DOB15JUN15
N.P1@ Delete passenger 1.
N.P1@* Delete name remarks.
PTC or PTC/B Retrieve Passenger Type Codes.
SI.P3/CHLD*12JAN17 Send a message to the airlines in the booking with
the date of birth of a child, passenger 3 in the
booking.

• Name Field: minimum of 2 characters and maximum of 55 characters.

• Name Remarks: minimum of 2 characters and maximum of 33
characters including spaces.

Tip: How to enter a one-character name (passenger surname comprising

one letter) in a PNR/booking file
If the passenger's surname is one character, you can add it to a name field or
SSR DOCS. AIRIMP (Airline interline messaging procedures from IATA)
states the following rule (2.6.10.2):
Combine the single letter family name with the given name of the passenger
as the family name. For example, enter Miss Mary Y as YMARY/MISS and
enter Miss Tuyetmai Van A as ATUYETMAIVAN/MISS.
Multiple members of a single letter family name must be entered as individual
name elements. For example, John and Sally U must be entered as
UJOHN/MR and USALLY/MRS.
Tip: How to enter a passenger name without first name in a PNR/booking
file
If a passenger only has a name, and no first or last name in his passport, the
name needs to be added differently to a PNR. Airlines might have different
regulations.
For example: Miss Maradanarta can be added as: MARADANARTA/MRS,
MARADANARTA/MARADANARTA MRS or MARADANARTA/FNU MRS
(FNU = First Name Unknown).

Please contact the airline for the required format.

16 Format Guide – Travelport+ (Galileo)

Phone field
H/P.
Format Explanation

P.T*0793 888184-JAN Add travel agency number with set city and
agent reference.
P.ZRHB*508042 X2184 Add Zurich business telephone contact with
extension number.

P.LONA*0208-372-9878 X372 Add accommodation/hotel number with

extension number.
P.PARN No Paris telephone contact number.
P.HKGE*SUE--LI//MAIL.COM Create e-mail address. Use -- in place of
_"underscore" symbol. Use // in place of @ "at"
symbol.

P.3@AMSH*02034 56 78 90 Change phone field 3.

P.2@ Cancel phone field 2.

Ticketing field
H/T.
Format Explanation

T.T* Minimum ticketing input.

T.TAU/10FEB Booking to be assigned to ticketing queue 10 for
automatic ticketing on 10 February.
T.TAU/10FEB*FREE Ticketing field including remark.
TEXT
T.@TAU/08MAR Change ticketing field.

Received from field

H/R.
Format Explanation

R.AGT Received from agent.

In Smartpoint this can be set under:

APPLICATION SETTINGS – AUTORECEIVE. The agent does not
have to enter this field anymore.
Be aware, the Auto Receive is terminal related.

Format Guide – Travelport+ (Galileo) 17

End transact and ignore
H/ENTR
Format Explanation

E or ET End the transaction. Save the booking file.

ER End the transaction and retrieve same booking file.
EM End the booking file and mail the itinerary to the first mail
address in the booking.
ERM End and Retrieve the booking file and mail the itinerary to the
first email address in the booking file.
ERMALL End and Retrieve the booking file and mail the itinerary to all
email addresses in the booking file.
ERMALL*ETR End and Mail. In the mail, all Electronic Ticket Receipts
(ETR’s) will be attached.
I Ignore booking file. Client file reference remains.
IR Ignore and retrieve booking file in original state.

Retrieve booking file

H/RETRIEVE
Format Explanation

*3WG6BD Retrieve booking file by record locator number.

*-HENRIQUEZ Retrieve booking file by surname.
*- WILLIAMS/CHRIS MR Retrieve booking file by full name.
*- I/WHITE Retrieve booking file for infant WHITE.
*28JUN- WHITTAKER Retrieve booking file by date of departure and
passenger name.
**HK7- WHITE Retrieve the booking for passenger WHITE
created in branch pseudo city HK7.
**B- KING/JANET MRS Retrieve booking file with same name, for all
branch agencies.

18 Format Guide – Travelport+ (Galileo)

Cancel and rebook
H/XIS, H/XRDT
Format Explanation

X2 Cancel segment 2.
X2-4 Cancel segments 2 through 4.
X2.4-6 Cancel segments 2 and 4 through 6.
XI Cancel entire Itinerary.
XA Cancel all Air segments only.
@1XK Remove a HX segment passively (for all airlines except EK).
XH Cancel all Hotel segments only.
XC Cancel all Car segments only.
@2/23JAN Change segment 2 to 23 January.

@2/H Change segment 2 to class H.

@2/23JAN/ Change segment 2 to 23 January, class H.
H
@A/J Change all segments to class J.
@1/2 Change the number of seats booked for segment 1 to 2 (only
before End Transact, not supported by all airlines).
@A/2 Change the number of seats booked to 2 (only before End
Transact, not supported by all airlines).

Format Guide – Travelport+ (Galileo) 19

CREATING A BOOKING FILE, OPTIONAL FIELDS
Most optional fields can be added via the different scripts under:

Retention Segment
H/RD.
Travelportmarketplace.com offers a free tool for download, PNR Retention
Default Settings, to automate the retention line.

Format Description

RT.T/22SEP* Add retention segment with date

RT.T/22SEP*RETENTION Add retention segment with date and text

Notepad
H/NP.

Notepads can be added using the script under CREATE/EDIT BOOKING

FILE REMARKS and choose OTHER REMARKS.

Format Explanation

NP.FREE TEXT Create a notepad item. Will not show in history of the
booking file when deleted.
NP.C**THIS IS A Create a Confidential notepad item. Only visible in
SECRET own PCC.
NP.H**TEXT Create a notepad that will be saved in the history of
the booking file when removed
NP.HX**TEXT Historical notepad with additional qualifier
NP.F**VI5555333322221 Create notepad item to securely store credit card
111 EXP 11/25 FREE information. Number is hidden (except last 4 digits)
FORM TEXT after booking file is closed.

NP.**BUSINESS CLASS Notepad+ remark, will be automatically placed in the

ONLY first line of the notepad field
NP.2@NEW TEXT Change second notepad item
NP.2@ Delete second notepad item
NP.VIEWTRIPNET Suppress fare information in ViewTrip
NP.VIEWTRIPITIN Suppresses all fare information, forms of payments
and endorsements in ViewTrip

20 Format Guide – Travelport+ (Galileo)

Format Explanation

*HNP Display history of Notepads

Review Booking File

H/RB.

Review Booking can be added using the script under CREATE/EDIT

BOOKING FILE REMARKS and choose REVIEW BF.

Format Explanation

RB.09OCT*FREE Create a review booking, specified date, defaults to

TEXT own branch at 0700, to queue 12
RB.09OCT/1530*FREE Create a review booking with specified date, time and
TEXT free text, defaults to own branch, to queue 12

RB.Q41*FREE TEXT Create a review booking, specified queue, defaults to

own branch, today's date at 0700
RB.XX0/24SEP/1530/Q Place BF on Queue 26 of agency XX0 on 24SEP at
26*FREE TEXT 1530
RB.1300/Q12.Q29*FRE Create two review booking file items for own branch,
E TEXT today at 1300 for queue 12 and queue 29 with the
same text
RB.3@XX0/10FEB/Q25 Change review booking file item number 3 to place BF
*FREE TEXT on Q25 of agency XX0 on 10FEB with text
RB.@1/10JUL Change the review date of review booking file item 1 to
10JUL , with all other fields unchanged

RB.3@ Delete review booking file item number 3

Email addresses
H/EMAIL

Email addresses can be added using the script under CREATE/EDIT

CUSTOMER INFORMATION and choose CONTACT.

Format Explanation

[email protected] Add an e-mail "TO" address

[email protected] Add an e-mail "FROM" address

Format Guide – Travelport+ (Galileo) 21

Address
H/ADDR, H/D., H/W.

Addresses can be added using the script under CREATE/EDIT CUSTOMER

INFORMATION and choose ADDRESS.

Format Explanation

W.MR.D.BONNERS*29 ST PAULS Written address with 5 subfields

AVE*KENTON*MIDDX* P/HA39SP including postal code.
D.TRAVELPORT EUROPE*MAIN Delivery address with 3 subfields.
ENTRANCE*GRD FLT EAST CORE
W.@2*82 BEDFORD AVENUE Change second subfield of
written address.
W.@ Delete address

Mileage membership
H/M.

Mileage memberships can be added using the script under the header Edit
PNR, CREATE/EDIT CUSTOMER INFORMATION and choose LOYALTY.

Format Explanation

M.P2/LH123456789 Enter LH mileage card number for passenger 2

M.KL1234567893 Enter KL mileage card number for booking file with a
single passenger
M.P2/BA123456789- Enter BA/SK mileage card numbers for passenger 2.
SKEBB704705904 A maximum of 10 mileage cards can be entered with
one entry.
M.P1/UA12345876490/T Enter UA mileage card number for passenger 1,
G/LH/AC specifying Cross Accrual participants TG, LH and AC
who are listed in the UA Mileage Membership
Agreement Table (Minimum 1, maximum 10 additional
airlines)
M.P2@ Delete all mileage membership data for passenger 2.
M*UA Displays the Mileage Membership Agreement Table
for UA.

Note: Some Airlines (e.g., KL, AF, LH) have interactive Frequent Flyer Control.
The Mileage card will be checked with the passenger’s name upon input.

22 Format Guide – Travelport+ (Galileo)

Special Service Requests (SSRs)
H/SSR
Most codes are so called PROGRAMMATIC SSR Codes. The airline will
respond to these requests using status codes.

Programmatic SSRs can be added using the script under CREATE/EDIT

SPECIAL SERVICES and choose SPECIAL SERVICE REQUEST.

Format Explanation

H/MEAL and Use these entries to retrieve meal and other codes.
H/ASSC
SI.VGML Request a VGML for all passengers on all AIR segments.
SI.P1/VGML Request a VGML for passenger 1 on all AIR segments.
SI.S3/VLML Request VLML for all passengers on segment 3 only.
SI.P3/BIKENN2 Passenger 3 is transporting 2 bicycles.
SI.P2S3.4/SPML*NO Request SPML for passenger 2, segments 3 and 4. The
EGGS special meal request must be followed by descriptive text
(max. 180 characters).
@ALL Update all SSRs: TK/KK/KL become HK; UU/UL become
HL; NO/UN are deleted.
SI.INFT@HK Update INFT to HK (this cannot be done via @ALL).
SI.ALL@ Cancels all Service Information from the BF (a
cancellation message will be sent).
*SI Displays all SSR items.
*SIR Show SSR items to be reinstated after a change of
journey.

SIR VGML Click on SIR VGML to reinstate the service.

If there is no programmatic code, manual SSRs can be created. Manual SSRs

can, amongst others, be used for APIS information and contact information.

Manual SSRs can also be added using the script under CREATE/EDIT
SPECIAL SERVICES and choose SPECIAL SERVICE REQUEST.

Format Guide – Travelport+ (Galileo) 23

Advance Passenger Information System (APIS)
H/APIS
The easiest way to add Secure Flight Information or APIS is by #APIS or open
the script under CREATE/EDIT CUSTOMER INFORMATION and choose
SECURITY.

Format Explanation

SI.P1/SSRDOCSYYHK1//// Minimum entry for Secure Flight (USA) information

/30 for all airlines in a one-passenger booking file,
JAN85/F//SMITH/MARY includes birth date, gender, surname, and first
name. YY represents the airline booked. Name
added must match ID. Mandatory slashes for
omitted data.
SI.P2/SSRDOCSBAHK1/// Passenger 2, BA represents the airline booked.
//02 Mandatory slashes for omitted data.
MAR90/M//JONES/JAMES
/RAYMOND
SI.P1/SSRDOCSBAHK1/P APIS information: Passenger 1 has passport issued
/GB/ in GB, number S12345678. He has British
S12345678/GB/12JUL76/ nationality, date of birth 12JUL76, male, and his
M/23OCT26/ passport expires 23OCT26. BA represents the
SMITH/JOHN/RICHARD airline code.

SI.P1/SSRDOCOYYHK1// Passenger 1, born in US has Known Traveller

K/9891404///US Number 9891401.
SI.P1/SSRDOCOBAHK1/L Passenger 1, born in London has redress number
ONDON 1542310/Registered London on 04NOV21/ Valid
GB/R/1542310/LONDON USA
GB/04NOV21/US
SI.P1/SSRDOCALHHK1/R Residental address of passenger 1
/DE/234B STRAVINER Note: /D/ Destination address is required for USA
STRASSE/HANOVER//11 visits.
718

24 Format Guide – Travelport+ (Galileo)

Contact Information
Airlines require contact information (CTCE, CTCM or CTCR). This will only be
used in case of schedule changes, etc.

These manual SSRs can also be added using the script under
CREATE/EDIT SPECIAL SERVICES and choose SPECIAL SERVICE
REQUEST.

Format Explanation

SI.P1/SSRCTCMYYHK Passenger 1 mobile telephone number for all airlines

1/60127776777/EN in the booking. Preferred language English. YY will
send the contact information top all airlines in the
booking, however it can be replaced with the 2-
character carrier code.
SI.P2/SSRCTCEYYHK Passenger 2 email address. Use double slashes // for
1/PETMOON64//GMAIL @. YY can be replaced with 2-character carrier code.
.COM
Notes:
• Use two periods (..) for the underscore (_)
• Use "./" in place of a "-" in email addresses
when entering the e-mail address if the airline
does not accept a dash in the email address.

SI.P1/SSRCTCRYYHK The CTCR indicates the passenger refused to provide

1/PAX REFUSED TO contact information, after the last slash it is a free form
PROVIDE CONTACT text. YY can be replaced with 2-character carrier code.
INFO

Status codes
H/STATUS
Airlines will respond to requests for services, flights, seats, etc. with Status
Codes. There are many. Please see the Help pages. Some important status
codes are:
• PN – Pending/On Request
• KK – Confirmed by the airline to the agent
• UC/UN – Unable
• TK – Confirmed time change
• HX – Cancelled by the airline
• HK – Holds Confirmed

Format Guide – Travelport+ (Galileo) 25

Other Service Information (OSI)
H/OSI

OSIs can be added using the script under CREATE/EDIT SPECIAL

SERVICES and choose OTHER SERVICE INFORMATION.
For private fares (e.g., TO fares) it might be necessary to add an OSI before the
first closure of the booking file in order to get an extension of the last ticketing
date. The airline should provide you with the appropriate entry.

Format Explanation

SI.KL*TCP4 with PNR Passengers are travelling together with passengers

123ABC from another booking file.
SI.BA*TKNM12545678 Advise airline of ticket number.
901203
SI.2@ Delete item number 2.

Vendor remarks
H/V.
Format Explanation

V.AKQ*PLEASE ADVISE COST OF Send message to airline vendor KQ.

KENNEL
*VR Display all incoming and outgoing
vendor remarks

Seat maps
H/M.
In Smartpoint, seats are booked by clicking on the booked class, by typing
#SEAT or via the Seat Assignment script under .

Format Explanation

SA*S1 Display seat availability map for segment 1

S.@ Cancel seats for all passengers on all segments
*SD Display seat data
@ALL Update the seat status codes. KK will become HK etc.

26 Format Guide – Travelport+ (Galileo)

Itinerary remarks
H/RI.
Format Explanation

RI.TEXT Create Unassociated Remark

RI.TEXT+RI.TEXT Create multiple Unassociated Remarks
RI. (type 2 blank spaces) Create a blank line in the itinerary before or
between Unassociated Remarks
RI.S2*TEXT Add text associated to segment 2
RI.2@NEW TEXT Change the second Itinerary Remark to new text
RI.3@ Delete Itinerary Remark 3
*RI Display Itinerary Remarks
#VT Open ViewTrip

Form of payment
H/F.

The Form of Payment can be added using the script under CREATE/EDIT
CUSTOMER INFORMATION and choose PAYMENT.

Format Explanation

F.S Form of payment cash.

F.INV FREE TEXT Form of payment invoice with mandatory free
text (max. 38 characters).
F.NONREF FREE TEXT Form of payment NON REF with optional free
text (Max. 44 characters).
F.AX373912345678901/D1226 Form of payment credit card number with
expiry date.
F.@ Delete form of payment field.

Format Guide – Travelport+ (Galileo) 27

Document invoice remarks
H/DI.
Many different types of Document Invoice remarks can be added to the PNR.
Some will be added to the itinerary, others will not. The frequently used are
shown below. DIs can be added using the script under CREATE/EDIT
BOOKING FILE REMARKS and choose OTHER REMARKS. Under ADD NEW
choose INVOICE REMARK the type of invoice remark.

Format Description

DI.AC- Add account details (single item field). Maximum 42

ACCOUNTNA characters.
ME
DI.FT- Add a maximum of 45 characters of accounting free text which
FREETEXT is sent to the back office system (MIR).
DI.2@ Remove DI 2.

FARE QUOTE PUBLIC FARES

Fare quotes can also be done via the AIR PRICING tab under
H/FQ
Format Explanation

FQ Quote applicable adult fare for all passengers, all

segments, in the class booked. Plating carrier logic will be
used.
FQBB Fare Quote Best Buy
FQBBK Best Buy automatic rebook (after FQBB or FQBC)
FQBC Quote Best Buy, calculating the saving between the fare
for the itinerary as booked, and the fare after re-book
FQBA Quote Best Buy, irrespective of availability
FQA Quote alternate fares for itinerary (IFQ only)
FQBB++-BUSNS Best buy per cabin: Business (BUSNS), Economy (ECON),
Premium Economy (PREME), First (FIRST), Premium First
(PREMF), As booked (AB), and Upper (UPPER, which is
business or first)
FQBB/FXD Fare Quote Best Buy excluding economy unbundled fares.
FQBB/BAG Request fares including a bag, only works for RCB airlines.
FQBB/PE00 Best Buy for a flexible fare, fully refundable.

28 Format Guide – Travelport+ (Galileo)

Format Explanation

FQP2/CSN Quote passenger 2 with plating carrier SN.

FQBB*:BFn Best Buy for specific Fare Family, 1 is often lowest, 2, 3 etc
are higher levels. Only works for RCB airlines.
FQP1-3.5 Quote passengers 1 through 3 and 5.
FQP1.2*CNN Quote passenger 1 adult and 2 child fare.
FQP1.2*C07 Quote passenger 1 adult and 2 child fare (when specific
age-related fare or tax filed).
FQP1.3-4*CNN Fare Quote for passenger 1, adult and passengers 3 and
4, child fare.

FQ*C05/ACC Quote for a child accompanied by an adult on a separate

booking file.
FQS1-3.6 Fare Quote for segments 1 to 3 and 6.
FQ@TRTNL Forced Quote for farebasis TRTNL.
[email protected]@ Forced Quote per segment.
XRTNL
FQ.T Quote with override of booking class. Cannot be stored.

FARE QUOTE PRIVATE FARES

H/FQ
Format Explanation

FQBB:P Best buy for private fares only

FQ-TO Quote cheapest applicable fare, including fares with
account code TO

FQ-:TO Quote only fares with account code TO

FQ*ITX Quote PTC ITX fares including ADT fares
FQ**ITX Quote PTC ITX fares only
FQP3*ITF/ACCITX Quote ITF infant, accompanied by ITX adult
FQP3*I09/ACCITX- Quote I09, acc by ITX, account code TO only
:TO
*NTD1 Open Net Ticket Data summary of filed fare 1
*NTD1/D Open Net Ticket Data details of filed fare 1

Format Guide – Travelport+ (Galileo) 29

QUOTING OF TAXES
Format Explanation

FQTDD Informative pricing including tax explanation and Pricing Units.

F*Q Show fare construction and taxes. Follow up entry after FQ or
FQBB
FQTE Fare Quote, Taxes Exempt, only use when no taxes applicable,
e.g., cabin baggage
FQTE-00 Quote taxes only using default plating carrier
FQCDL/TE- Quote taxes with plating carrier DL.
00

FILED FARES
H/*FF
Format Explanation

*FF Display a summary of all filed fares

*FF1 Display detailed linear fare construction for fare 1
*FFALL Display detailed linear fare construction for all filed fares

FXALL Cancel all filed fares

FX3 Cancel filed fare 3 (for example in case of error message: ‘Duplicate
Filed Fares exist’)

30 Format Guide – Travelport+ (Galileo)

FARE GUARANTEE CODES
H/GUAR
Fare quotes will have a Guarantee Code. Fare status indicators:

FCPI FCMI Eligible for Explanation

code code ADM Review

A 0 Yes Auto-priced airline private fare.

B 1 No Manually built fare.

G 0 Yes Auto-priced public fare.

I N/A No Invalid fare, due to change of flight segments.

M 1 No Manipulated public or private fare. Fare

modifier (public and private fares) or discount
modifier (public fares) used.

P 1 No Agency private fare, standard contract.

Airline private fare, discount modifier used.

R 1 No Restored fare.

T N/A No Ticket, used in historical record.

X N/A No Expired Filed Fare.

Z 0 Yes Auto-priced agency private fare , marked up

from airline filed net fare. Airline rules used.

A, G 2 Yes Auto-priced public or private fare. Baggage

or Z allowance, taxes fees or charges have been
modified.

Format Guide – Travelport+ (Galileo) 31

FARE SHOPPING WITHOUT A BOOKING FILE
H/FS
Fare Shopping entries can also be generated via Smartpanel. Smartpanel can be
opened by typing Alt+T. In Flex Windows Smartpanel can also be opened via

or via . In Classic View Smartpanel can be found under the SEARCH

header.
To search for the cheapest available fare for flight segments specified, you can

use two scripts under the header:

• FLIGHT SHOPPING SEARCH for basic one way and round trip
requests.
• SMARTPANEL for more complicated searches with plenty modifiers.

Smartpanel can also be opened via the button, Alt+T, or #FS.

Note: Some of the below Fare Shopping responses will only show in native
mode.

Format Explanation

FSLON10JANDXB One way journey.

FSLON10JANDXB20JANL Round trip journey.
ON
FSLON10JANDXB-- Surface sector.
AUH20JANLON
FSROM11JUNX-JFKCVG One way, connecting city (X-JFK).
FS2BOS25MAYLON07JU 2 passengers.
NBOS
FSMIA#11JUNLAX19JUN Depart MIA only
MIA
FSMIA11JUNLAX#19JUN Arrive and depart LAX only
MIA
FSLAX#25MAYSFO# Flights only from the airport LAX and only to the
airport SFO.
Note: Only works in native. A '!' or ';' needs to be
added to the entry get a response.

32 Format Guide – Travelport+ (Galileo)

Flight segment modifiers
Format Explanation

FSSYD11JUNTYO/QF19J Pricing request with preferred carriers per sector.

UNHKG/CX Qantas for the outbound sector, Cathay for the
inbound sector.
FSSIN01MARHKG- Preferred cabin class on sectors. Outbound
BUSNS10MARSIN-FIRST business, inbound first class.
FSZRH27JULLHR.M#08A Morning departure outbound, evening flight
UGZRH.E# inbound.
FSCDG12JULMAD.D14JU Direct flight on first sector and single online
LBUE.SO connection on second sector.

Pricing modifiers
Note: Must be preceded with a ‘+’. More modifiers exist.

Format Explanation

FSFRA10JUNLON17 Passenger Type Code.

JUNFRA+*C10
+**ITX Passenger Type Code only.
+P1.2*C07 Adult and Child aged 7 years.
+:P Private (selling level) Fares only.
+:C Net fares only.
+:A Airline Private fares only.
+:G Agency Private fares only.
+:N Pubic fares only.
+:E Include Public, Private and Net fares.
+-ACCT:P Private Fares with account code (may also display fares
without an account code).
+-:ACCT:C Net Fares with account code only.
+PE00 Request fares without penalties, applicable to both
changes and cancellation fees.
+PE50 Request fares with a penalty of 50 percent or less of the
fare value, applicable to both changes and cancellation
fees.
+PX00 Request fares without change fees only.

Format Guide – Travelport+ (Galileo) 33

Format Explanation

+PX50 Request fares with a penalty of 50 percent or less of the

fare value, applicable to both changes and cancellation
fees.
+PR00 Request fully refundable fares only.
+PR50 Request fares with a penalty of 50 percent or less of the
fare value, applicable to both changes and cancellation
fees.
+:NR Fares with no restrictions.
+FXD Fares excluding economy unbundled fares.
+BAG Request fares including a bag, only works for RCB
airlines.
+TE Tax exempt.
+TE-GB Exempt tax with code GB.
+CLX Plating carrier.
+P1 Request fares for passenger 1 only. Name Field must
have been added to booking file.

Availability modifiers
Must be preceded with + +.

Note: More modifiers exist.

Format Explanation

FSLAX11JUNLON19JUNLAX++.D Preferred flight type (Direct).

FSLAX11JUNLON19JUNLAX++//*A Preferred Alliance – Star Alliance (*A).
FSLAX11JUNLON19JUNLAX++ Preferred carriers.
/AA/UA
FSVIE11JUNSIN19JUNVIE++ - Preferred cabin.
PREME
FSNYC11JUNLON19JUNNYC++M Multi airport processing.
FSDEN10FEBMCI++ROI0200 Restrict overnight connections to 2
hours.

FSDEN10FEBMCI++RMC0230 Restrict maximum connecting time to 2

hours and 30 minutes.
FSDEN10FEBMCI++RMA Restrict multi-airport connection.

34 Format Guide – Travelport+ (Galileo)

FARE SHOPPING WITH A BOOKING FILE
H/FSBF
There are many more possibilities, please check H/FSBF. Pricing and availability
modifiers can be used.

Format Explanation

FS Fare Shopping on existing booking

FSS1.2.5.6 Specify segments on fare shopping
FS+BAG Request fares including a bag, only works for RCB
airlines.
FS++-BUSNS Specific cabin: ECON, PREME, BUSNS, PREMF, FIRST,
AB, UPPER
FS++RMC0330 Restrict maximum connection to 3 hours and 30 minutes.
FS++- Combination of entries
BUSNS/RMC0500
FS++DT3.D Search direct flight options max 3 hours around departure
time.
FS++AT3 Search options max 3 hours around arrival time.
FS++JT12 Maximum journey time per leg 12 hours.

Format Guide – Travelport+ (Galileo) 35

FARE DISPLAY
H/FD
Format Explanation

FDPAR Fare display from your location city to Paris,

assumes today's date
FD14AUGPAR Fare display from your location city to Paris
14AUG
FD14AUGLONPAR or Fare display from London to Paris 14AUG
FDLONPAR14AUG or
FDLON14AUGPAR
FD14AUGLONPAR/BA Fare display from London to Paris for 14AUG for
BA.
FD14AUGLONNYC/BA/UA Fare display from London to New York for
14AUG for BA and UA. A maximum of three
airlines can be specified.

FD13AUGSINHKG –RT Journey type Round Trip(RT), One Way (OW)

FD13AUGSINHKG –OW

FD14AUGPARPAR-RTW Display the available Round the World (RTW) or

FD14AUGPARPAR-CTF Circle Trip Fares (CTF) from Paris

FDLONPAR*PTC Display all passenger fare types codes for city

pair (except adult)
FD10JAN23LONPAR/BA.T12 Display fares for historical travel and ticketing
DEC22 date. Carrier and year must be included in the
format. Up to 1 year in the past will be available.
(Due to Covid-19, maximum 2 years in the past)
FD15MAY23SYDAKL/NZ.T19 Display fares for historical travel and ticketing
APR231030 date and time.
FD19NOVLONSYD-PRI-TO Request public and private fares, including fares
with account code TO.
FD19NOVLONSYD-PRI-:TO Request fares with account code TO only.
FD19NOVLONSYD-PRI- This will return only Airline Private Fares with
:TO:A account code TO.
FD19NOVLONSYD-PRI- This will return only Agency Private Fares with
:TO:G account code TO.
FD12SEPAMSSIN/KL*ITX- Request KL TO fares for PTC ITX for KL (if
PRI-TO loaded).
FD15JANAMSHKG/CX:P Displays both APF and Selling Airline private
fares (without account code)

36 Format Guide – Travelport+ (Galileo)

FD15JANAMSHKG/CX:A Display Airline private fare (no acct code) only
FD15JANAMSHKG/CX:N Displays Published fares only
FD15JANAMSHKG/CX:C Displays Net Airline private fares only
FD*1/NET Request further information on a shown Net
Fare from a Fare Display
FD15JANAMSHKG/CX:G Display APF fares only
FDAMSNYC/L/KL-H Request fares in H-class for all seasons.

Search qualifiers
Format Explanation

/UA/CO/US Carriers (max. 3)

OW or RT Journey type (one way/round trip)
*PTC Display fares for all non-ADT passenger types
-B Booking class modifier (MUST be accompanied by
airline code)
@Y, @W, @C, @F, @P Show only fares of a specific cabin: Economy,
or Premium Economy, Business, First, Premium First
@ECON, @PREME,
@BUSNS, @FIRST,
@PREMF
/2 Display half round trip in NUCs for all round trip
fares
:NUC Display fares in NUC
FDSFOLONV26JAN08FE Validates fare restrictions and displays applicable
B return fares for specified dates (native responses
only).
/A Include estimated taxes (not guaranteed)
/BA–RT@SPCLS*CNN Fare Display return, special and child fares with BA

Format Guide – Travelport+ (Galileo) 37

Penalty qualifiers
Penalty Qualifiers ensure that the fares returned exclude fares which have
certain penalty conditions.

Format Explanation

/PE00 Exclude fares which contain change / cancellation fees.

/PE50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to both changes and cancellation fees.
/PX00 Exclude fares which contain change fees.
/PX50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to change fees only.

/PR00 Exclude fares which contain cancellation fees.

/PR50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to cancellation fees only.

Fare Notes
H/FUFN
Format Explanation

FN*2 Display fare notes by category menu

FQN Display fare components
FN*1/P8 or FN*1/8 Display paragraph 8 of the Fare Notes for the first fare
in the Fare Display.
FN*1/ALL Display all fare notes
FN2/ALL Display fare notes for segment 2 after FQN
FN*3/P8-10.16 or Display multiple fare note categories of the fare on line
FN*1/8-10.16 3 in the Fare Display.
FN*1/CHG Display Fare Notes for paragraph 16, using abbreviation
CHG. Only works in native.
FN*1/DISC Display Fare Notes for all discount paragraphs 19, 20,
21, 22 and 25. Only works in native.
FN*1/DATE Display Fare Notes for all date paragraphs 2, 3, 11, 14
and 15. Only works in native.

FN*1/CHG Display Fare Notes for paragraph 16, using abbreviation

CHG. Only works in native.
AV Converts Fare Display to an Availability
FDA Converts Availability to a Fare Display

38 Format Guide – Travelport+ (Galileo)

Format Explanation

FDC*1 Display booking codes for line 1

FDC*2//UA Display booking codes for secondary carrier UA from
primary carrier's Fare Display line 2
FR*2 Display route information, line 2
FH*1 Display extensive fare information e.g. Travel/Ticket
Dates from Fare Display line 1

ANCILLARY SERVICES (DAS)

The easiest process of booking ancillary services in Smartpoint is via the
shopping basket in the booking file, after finishing the booking file. However,
the entries can still be used, but might give a terminal response.

Select the shopping basket to request ancillaries and fill in the mask.
The shopping basket can only be opened when the booking file is closed (except
for Direct Payment Carriers). Before opening the Shopping Basket, add a quote
and, if applicable, Frequent Flyer cards, to have correct details loaded in the
Ancillary Services mask.

Format Explanation

DAS* View available additional services.

*DAS Display booked ancillaries.

Format Guide – Travelport+ (Galileo) 39

DIRECT PAYMENT CARRIERS
Direct Payment Carriers can be booked via availability or Fare Shopper. The
easiest way to book is to select CREATE/EDIT CUSTOMER INFORMATION
then fill in all mandatory information.

Format Explanation

ZPROV Show list of activated Direct Payment Carriers

FSAMS23AUGLON FS request and click to book a flight
Or, use one of the following availability requests.
A20SEPLONAMS Neutral availability
A20SEPLONAMS*YY Carrier specific availability
N1Y1 Book one seat Y class, line one, or click on a
class to book a flight
N Mandatory fields required to complete the
T. booking: NAME, TICKETING, RECEIVED,
R. ADDRESS, EMAIL, PHONE, END booking.
W. Some airlines also require SSRDOCS.
MF. or MT. W.MRS.INGRID.DEBRUIN* AMRUM
501*AMSTERDAM*NL*P/1017 BV
P.
[email protected]
SSRDOCS
Most entries can be done via the Mask under #
ER
in the booking file.

M.U21234567 Frequent Flyer card if needed

FQ Price Direct Payment Carrier segment/s.

1. Click to request ancillaries and fill in the mask.

2. Click on the booking class of travel to open the seat map and click on the
required seat to book.
3. Click # before the carrier to open the payment screen and fill in the required
information
F.VI4444XXXXXXXXXXXX/D1 Form of payment
026/S234
R. Add received
ER Finish the booking

Note: Most entries are the usual Travelport+ entries. In Smartpoint almost all
entries can be ‘clicked’.

40 Format Guide – Travelport+ (Galileo)

DIVIDE
H/DP
Divide Procedure
Step # Format Explanation
1 DP2 Divide passenger 2 from the booking file.

2 R.YY Received field (YY = agent initials).

3 F File the new booking file.

4 R.YY Received field(YY = agent initials).

5 E or ER End the booking file.

*DV You can switch any time to the divide booking file

Notes:
• No modification is allowed before the dividing process is completed.
• Special Service Request will stay with the divided passenger.
• Make sure a different Vendor Locator is returned before any modification.
• If you have divided the booking file correctly and have not received a
vendor locator, be sure to add a vendor remark: V.AKL*DIVIDED PNR
PLS ACTION AND ADVISE NEW LOCATOR

Format Guide – Travelport+ (Galileo) 41

REPEAT BOOKING FILE
H/REALLSALL
Format Explanation

REALLSALL Repeat all customer data and segments. This includes

passenger related services as APIS, contact details, loyalty
cards and meal requests.

REALL Repeat all customer data.

RESALL Repeat all segments.
RES2 Repeat segment 2 only.
REALLS2 Repeat booking file with segment 2 only.

Procedure
Step Format Explanation
1 Retrieve the BF to be copied.

2 R.YY Received from (YY = agent initials).

3 REALLSALL or Execute repeat options. Be careful using

RESALL or REALL this entry. If making an identical booking
file, always check for a different vendor
locator before performing any
modification/cancellation.

42 Format Guide – Travelport+ (Galileo)

LIST DISPLAY / PREVIEW PLUS
H/LD
Format Explanation

LD/ALL/28DEC-D Retrieve all booking files with a segment date 28

December. Output is to screen.
LD/TKT/28DEC-Q/44 Retrieve booking files, without a ticketing deadline,
and with a segment date of 28 December. Output is to
Queue 44.
LDT/UTK/28DEC-Q/60 Retrieve all unticketed booking files with a segment
date of 28 December. Output is to queue 60.
When using UTK, bear in mind booking files containing
a Ticketing Field T.T* will be considered as ticketed.
LD/ALL/15JUN*20JUN- Retrieve all booking files, with a segment date
Q/44 between 15 and 20JUN. Output is to Queue 44.

Listings by air segments optional items

Format Explanation

/XF7 A branch PCC code can be specified.

/BA Specific airline.
/BA.AZ Multiple airlines (max. 5).
/KL285 Flight number.
/F Specific Class.
/22DEC*28 Flight segment date range (max. is system date range).
DEC Note: List can be requested until two days after a flown flight
(when the segment is purged from the system).
/BAMS Board point.
/DGVA or Destination point.
/OGVA
/C15JUN Creation date 15 June.
/S-WP By user sign.
LD/ABS/AL All branches.
L etc

Example entry, the sequence of the modifiers is important.

LD/XF6/ALL/BAMS/KL/C28DEC*31DEC/1MAR*31MAR-Q/50

Format Guide – Travelport+ (Galileo) 43

List Display all booking files on PCC XF6, leaving from AMS that have been
created between 28DEC and 31DEC, with segments between 1MAR and
31MAR. Output is to queue 50.
Note: The maximum date range is 362 days. If ABS is included in the entry, the
user must have a second level authorization.

Preview Plus
Preview Plus is a functionality that allows agents to fill in a mask in order to
retrieve a List Display. So, you don't have to remember all the LD entries.
The entry to open Preview Plus is PP/

Format Explanation

PP/ Main screen of Preview Plus.

PP/AIR Air screen of Preview Plus. Can only be opened after filling in
the main screen.
PP/AUX Auxiliairy screen of Preview Plus. Can only be opened after
filling in the main screen.
PP/TKT Ticket order screen of Preview Plus. Can only be opened after
filling in the main screen.
PP/TVL Travel Information screen of Preview Plus. Corporate ID can be
filled in here. Can only be opened after filling in the main screen.
PP/MAIN Return to main screen.

PP/SUM Summary of the request.

PP/IGN Ignore the mask.

PP/END Retrieve the results.

44 Format Guide – Travelport+ (Galileo)

CLIENT FILES
H/CLIENT FILES
Format Explanation

C* Display agency file

C*Business File Title Display a business file
C*Business File Title- Display a personal file
Personal File Title
C*R Display an active client file
C*P The last personal file
C*B The last business file
CLB A list of all business files
CLB/C A list of business files starting with C
CLP/DHL A list of personal files for DHL
C**-Personal File Title A personal file without business file. Name must be
completely correct.
CM/ or CMM/ or Move an agency file to the booking file
CMT/PCC//
CMT/Business File Title Move a business file to a booking file
CMT/Business File Title- Move a personal file to a booking file
Personal File Title
CMB/ Move a displayed BAR to a booking file
CMP/ Move a displayed PAR to a booking file
CM/R Moves related lines into the booking file for ALL
segments and applicable to ALL passengers.
CM/R/P-2 Moves related lines into the booking file for ALL
segments and applicable to the specified
passenger (nbr 2).
CM/R/S-1 Moves related lines into the booking file for the
specified segment (nbr 1) and applicable to the 1st
passenger.
CM/R/P-2/S-1 Moves related lines into the booking file for the
specified segment (nbr 1) and applicable to
specified passenger (nbr 2)

SCFMOONEN Search client file by surname. CF can be moved

from response. Smartpoint only. Name must be
completely correct.

Format Guide – Travelport+ (Galileo) 45

QUEUES
H/QUCO, H/PAQ, H/WQ, H/ORB
Format Explanation

QCA Queue Count All

Q/0 (URG) Q/1 Open a queue number 0-99
(GEN) Q/10
I Ignore (back in the list)
QR Remove the booking file from the queue
QR/23+77 Remove booking file from active queue plus queue 23 and
77
QRQ/ALL Remove booking file from all queues in your PCC (cannot
be done if in the queue)
QXI Sign out of the queue and ignore active booking file
QW Queue where will show you on which queues a specific
booking file resides
QEB/50 Send active booking file to queue 50
QEB/71MG/50 Send to another Q of PCC 71MG
ORB/TAU/17SEP Place booking files with TAU for 17 September on queue
10
ORB/TAU/17SEP- Place booking files with TAU for 17 September on queue
Q/31 31.
ORB/RB/17SEP Place booking files with RB Field for 17 September on
queue 12.
ORB/RB/01JUN- Place booking files with Review Booking Field for 01June
Q/30 to queue 30.
QENDON / Activate / Deactivate end of queue marker (second level
QENDOFF user only)
@1XK In case of an HX segment, remove this passively (for all
airlines except EK)

46 Format Guide – Travelport+ (Galileo)

HISTORY
H/*H
Format Explanation

*H Display entire history

*HI Display itinerary history (including Hotel/Car)
*HIA Display air segment history
*HFF Display filed fares history

PAST DATE BOOKING FILE

H/PQ
Format Explanation

PQ/R-3S71JL Retrieve past date booking file by record locator

PQ/24JAN22- Retrieve past date booking file by departure date and
SHARP/RICHARD name
PQ/01JAN22- Retrieve by date range (max. 31 days) and name, own
31JAN22-PALIN branch
PQ/B/26APR20-SMIT Retrieve past date booking file by departure date and
name for all group coded branches and all selective
access PCCs

Q/1*CPD Display the historical booking file

Format Guide – Travelport+ (Galileo) 47

PRINTING IN TRAVELPORT+
H/P-
Most Travelport+ entry responses can also be printed by adding P- in front of the
entry. To print in Smartpoint, use the button.

Entry Explanation

CTRL + B Prints an exact copy of the active window.

CTRL + P Prints an exact copy of the active PNR.

P-*R Prints the retrieved BF.

P-*ALL Prints the retrieved BF, with detailed info of hidden fields.
P-*H Prints history of the retrieved BF.
TKPDID Prints itinerary of the retrieved BF for all passengers and all
segments.

TIMATIC
Timatic is used to find all relevant passport, visa, and health regulations.
H/TIMATIC, H/TI-
Format Explanation

TI- Display TIMATIC menu

TI-MV Display fill-in format for visa information
TI-MH Display fill-in format for health information
TI-MA Display fill-in format for health and visa information
TI-RGL Display list with regions
TI-RGL/SCHN Display list with Schengen countries

48 Format Guide – Travelport+ (Galileo)

EXCHANGE RATES
H/FZI, H/FZS
Format Explanation

FZSEUR100.00GBP Convert 100 EUR to GBP

FZSUSD120.00GBP/U Unrounded conversion
FZINUC ROE between local currency and NUC
FZINUC.15JUN21 ROE between EUR and NUC for historical date
FZIEUR100.00NUC Convert currency to NUC
FZIEUR100.00NUC.15JUN21 Convert currency to NUC with historical date

Format Guide – Travelport+ (Galileo) 49

CAR
H/CARS/, H/CAL, H/CALQ, H/CAR/
To request a car availability, click on air segment number in ViewPNR, or use the

script under - Car Availability Search.

Format Explanation

CAISTO Retrieve a car index for Stockholm

CAISTO/ZE Retrieve a car index for Stockholm for
car vendor ZE.
CAD1 Car location policy from CAI or car
availability screen
CAL10MAYVIE/ARR-1100/DT-0900 Request low to high availability, using
mandatory data: pick up date and city
and arrival and drop off time.
/1+CAL/ZE Request low to high availability, from
flight segment 1 to 2, for car vendor
ZE.

Some CAL search qualifiers:

/ZD+ZE Car vendors, max 4
.E Car type, economy
/L-C Location (city center)
/L-ZEAMSC01 Location, specific office ZE
/R-BARKARBY Reference point
/D10K Distance 10K
@BEST Rate Code Best
N1A9 Book car on line 9 of availability
Some car sell qualifiers:
/BN-123456 Billing Number
/BS-57288888 Billing Source (IATA number)
/CD-678540 Corporate Discount Number
/EVV-FC Evoucher Full Credit
/SQ-NVS Special Equipment Navigation System
CAM Car modify, check H/CAM for options

50 Format Guide – Travelport+ (Galileo)

Direct Sell Car
H/0CCR
Passive and Active car segments can be added to a PNR via a direct sell, using

the script under – CAR. All the information must be known by the agent.

Format Explanation

0CCRZENN1AMS1JUN- Long sell entry. Sell without an

2JUNECMN/ARR-1100A/DT-1700/RC- availability.
BEST/SQ-NVS

Format Guide – Travelport+ (Galileo) 51

HOTEL
H/HOTEL
To request a hotel availability, click on air segment number in ViewPNR, or use

the script under - Hotel Availability Search.

You can also use Hotel Retail .

Format Explanation

HOIARN Retrieve a hotel index by airport code,

HOIPAR or HOIPARIS city code, or city name.

HOIPAR/RD Retrieve a hotel index for PAR for

hotel vendor RD only.
HOA15NOV-20NOVATH Request hotel availability low to high
availability. Mandatory data: check in
date, check out date, and city.

/1+HOA Request hotel availability from flight

segment 1 to 2.
Some HOA search qualifiers:
/HL+HI+IC Hotel vendors, max 6
/N-KRANSNAPOLSKI Hotel name, max length 12 characters
/VEUR Currency
/R-BARKARBY Reference point
/D10K Distance 10K
@BEST Multilevel Rate Code
HOROSL Request reference points in Oslo
HOD1 Hotel Description for availability line 1
HOC1 Show hotel rates for availability line 1
N1INSIDE2/G- Book 1 room on line 2 of tariff display,
VI4444333322221111EXP1224 guaranteed with a credit card.
Maximum 9 rooms in one sell entry.
Sell via link in Smartpoint Choose Advanced Sell or Passive Sell
link in Smartpoint to book the hotel.
HOM Hotel Modify, check H/HOM for options

52 Format Guide – Travelport+ (Galileo)

Direct Sell Hotel
H/0HTL, H/HRBC
Passive and Active hotel segments can be added to a PNR via a direct sell,

using the SELL script under – HOTEL. All the information must be known by
the agent.

Format Explanation

0HTLICMK1STO10NOV- Long sell entry. Passive segment,

OUT18NOV/H-STRAND HOTEL/P- code MK. P for Roommaster property
10327/R-AIK/BC-I ID, BC is the booking reason code.

DOCUMENT PRODUCTION
Smartpoint Assisted Ticketing (SAT) facilitates document production and is
available from Smartpoint 9.0.2.

The symbol in Smartpoint for SAT is

Smartpoint Assisted Ticketing provides a full user interface for ticketing tasks.

Format Description

#TKTISSUE Assists with updating the filed fare and issuing a ticket.
#TKTLIST Displays a list of electronic tickets in a booking file.
#REVAL Helps the agent revalidate a ticket when the flight details
have changed.
#VOID Allows the agent to void tickets.
#REFUND Allows the agent to do a full, partial, or cancel a refund.
#MANMASK Assists the agent in creating a manual fare.
#SATINVOL or Helps the agent process an involuntary exchange.
#INVOL
#SATVOL Helps the agent process a voluntary exchange.

Another important tool is Automated Exchanges (Rapid Reprice). With

Automated Exchanges tickets can be exchanged/reissued automatically, based
on the conditions of the fares. Automated Exchanges needs to be downloaded
separately via www.travelportmarketplace.com.

Format Guide – Travelport+ (Galileo) 53

PRINTER LINKAGE
H/HMLM
Format Description

HMLD Display Linkage

How is My Link Doing

HMLMF52303DT Link Ticket Printer F52303

DT = Ticketing
DA = Mir Device
DI = Itinerary
Help Me Link Machine
HMLM/DELINK Delink all printers
HMLM/DELINK/T Delink Ticketing Printer
HMOMF52303-U Change printer status to UP
Help Me Operate Machine

54 Format Guide – Travelport+ (Galileo)

TICKETING AND VOIDING
H/TKP & H/VOID + GC*606/299
MyTravelport e-ticket information per airline: Keyword: ETKT KL(airline)
A ticket can be issued via SAT or by typing #TKTISSUE

A ticket can be voided via SAT or by typing #VOID

Format Description

TKPVB Validate the booking before issuance

TKP Issue ticket, including associated documents as itinerary and
MIR
TKPDID Issue itinerary only
TKPDTD Issue ticket only
TKPDAD Issue MIR only
TKPDTDAD Issue ticket and MIR

TKP1DTD Issue all passenger priced for filed fare 1

TKP2 Issue ticket and associated documents for filed fare 2

TKP1P2 Issue ticket and associated documents for filed fare 1,
passenger 2 only.
*HTI Display ticket numbers
*HTE Display eticket
*TE2 Display second eticket from a list
*TE/0011231231 Display eticket by ticket number
234
*SI Shows services information plus issued tickets
TRV/016123456 Void an eticket by ticket number.
7890 BSP: voiding on the same day only.
ARC: voiding until next business day.
TRVE/07412345 Void a reissued ticket (if supported by the airline). Only same
67890 day for both ARC and BSP.
DT/IAT/DISKL Interline ticketing agreement for KL
T*GSA*/NL/* GSA airline for a specific country
FF1@R Restore filed Fare 1
/0S1 Remove an already ticketed filed fare.

Format Guide – Travelport+ (Galileo) 55

TRAVEL AGENT SERVICE FEE (TASF) / ARC PAY
H/TASF
Format Explanation

SFPEUR200.00 or Add a Service Fee of EUR 200.00 using a Fill-in mask. If

SFP200.00 the currency is not added the system will automatically
select the default currency of the travel agency.
SFP200.00/LN Linear modifier to issue service fees.

SFP200.00/LR Linear modifier to issue service fees along with due/paid

remarks segments in the booking file.

FORM OF IDENTIFICATION
H/FOID
Some airlines may require FOID before ticket issue or passenger departure.
Some accepted forms of identification are indicated below. Refer to carrier
specifications in MyTravelport under ETKT LA.
FOIDs can be added using the script under the header PNR – CREATE/EDIT
SPECIAL SERVICES and choose SPECIAL SERVICE REQUEST – SSR TYPE
- MISCELLANEOUS.

Format Explanation

SI.P3/SSRFOIDLAHK1/PP12 Add passport FOID for airline LA for passenger 3

345678 in the booking
NI – National ID card
FF/KL*12345678 – FF card

SALES REPORT (TINS)

H/HMPR
Format Description

HMPR Display TINS report for today for own office.

HMPR/1C6 Display TINS report for today for branch office.
HMPR/25APR Display TINS report for a specific historic date.
HMPR/REF/02JUN-02JUN Display TINS report for refunded tickets only
HMPP/11FEB-14FEB Periodic TINS report

56 Format Guide – Travelport+ (Galileo)

TICKET MODIFIERS
H/TMU
Format Description

TMU1 Ticket Modifier Update for filed fare 1

TMU1CKL Ticket to be issued on KL
TMU1FS or FOP Cash or Nonref for filed fare 1
TMU1FNONREF
TMU2FAX2739122345 Credit card for filed fare 2
6789*D1222
TMU1FGRxxxxxxxxxx Government warrant code for Malaysia.
xxx YYYYYYYYY
• Warrant number, max 13 numbers
12345
• Debtor’s code, max 9 characters
• Object code, max 5 characters

Mandatory space between codes.

TMU1Z5 5% commission for filed fare 1, manual overwrite of
standard commission
TMU1EBVLD KL Endorsements for filed fare 1
ONLY*EBNONREF
TMU1TCIT2AMS1 Manual added tour code
TMU1IT*PC Inclusive Tour Modifier
TMU1DTD Demand ticket only when issuing a ticket
TMU1Z@ Delete or change modifier
TMU1TD123456 Ticket designator for filed fare 1.
Note: This modifier applies only to United States (ARC)
and Canadian (BSP) PCCs.
Known Host Limitation
The maximum length of the ticket designator modifier is
10 alphanumeric characters. However, this ticket
designator combined with the FBC (fare basis code),
cannot exceed a total of 15 alphanumeric characters.
If this 15-character limit is exceeded, an error displayed
as either a pop-up message or as header
text: ERROR 340 - TICKET DESIGNATOR IS TOO
LARGE.
CGCTD/CSK Show commission table for SK
CGCTD Show commission table for all airlines

Format Guide – Travelport+ (Galileo) 57

MANUAL FARE BUILD
H/FBU or H/FBC
A Manual Fare Build can also be done via Smartpoint Assisted Ticketing or by
typing #MANMASK.
Normally it is possible to force a quote and then adjust according to your wishes.

Format Explanation

FQ@HLSFNL Forced quote for all segments

[email protected] Forced quote per segment.
[email protected]@QRT It is possible to find fare basis to be used in the
forced quote by doing FQBB and then F*Q.

FBC Request Fare Build Create screen

*FB1 Amending Filed Fare 1
*FB1P3.7 Amending Filed Fare 1 for pax 3, and 7
*FB Show actual manual Fare Build
FBU Fare Build Update
FBI Fare Build Ignored
FBUFB/farebasis Update Fare basis
FBUNVB/15NOV22 or Update NVB (including year)
FBUNVB1/15NOV22
FBUTAX1/ Remove Tax 1 from the Fare Build.
NVA, BG, FARE, EQ, ROE, Other possible FBU modifiers
TAX, TTL, FC, PFC, EB, X,
TD1, TB
FBF File the manual build fare for one pax
FBFALL File the manual build fare for all pax

Entries can be combined:

FBUFB/TLXSNL+NVA1/12JUN22+NVB1/12JUN22+NVA2/21JUN22
+NVA2/21JUN22+BG/1PC+FARE/EUR193.00+ROE/0.908183

58 Format Guide – Travelport+ (Galileo)

Example of FBC screen

FARE QUOTE PLANNER

H/FQP
Format Explanation

FQQAMS15JANFCO30JANAM Lowest possible informative quote. Always use

S+KL airport codes to include airport taxes.
FQPAMS15JANFCO30JANAM Informative quote. Maximum 10 responses
S+KL
FQPSYD+QF.Y15JUNAKL+NZ. Informative quote with KL and VN, specific
J20JUNSYD dates and classes
FQPAMS10AUGX- Informative quote with connection point FRA.
FRAJNB+LH
FQPAMS11JUNBKK-- Informative quote with an ARNK segment.
KUL20JUNAMS
FQPAMS20JAN22EZE29JAN2 Quote fare for unbooked itinerary with
2AMS +KL.T15DEC21 historical dates and historical ticketing date
(maximum 1 year in the past). Due to Covid,
the historical date has been temporarily been
extended to 2 years in the past.
FQPAMS20NOV21EZE26JAN2 Informative quote with historical dates and
2AMS historical booking and ticketing date.
+KL.B15SEP21.T22OCT21
FQP*3 Display third response from FQP

Format Guide – Travelport+ (Galileo) 59

HISTORICAL FARE QUOTE
H/FQ
Format Explanation

FQ.T11MAR23 Fare Quote for booking with historical ticketing date. Fare
and taxes as on historical date. Cannot be used with FQBB.
Due to Covid-19, a historical date can be maximum 2 years
in the past.
FQ.H11MAR23 Fare Quote for booking with historical ticketing date and
time. Fare as on historical date, taxes for today.
Due to Covid-19, a historical date can be maximum 2 years
in the past.

FQ.B01MAR23 Override Booking date. This modifier will override the

booking date/time stamp and will be applied to all segments
or all segments in the quote request. Booking date modifier
can be used alone or in combination with the '.T' or '.H'
historical modifier. Cannot be used with FQBB.
FQT Fare quote a booking using today as booking date.

TICKET REVALIDATION
A ticket can be revalidated via SAT or by typing #REVAL

Format Description

TKRETS1/TN0741234567890/C1 Revalidate segment 1, coupon

1
TKRETS1/TN0741234567890/C1/NVB15SEP Revalidation entry including
22/NVA15SEP22 NVB/NVA details
TKRETS2/TNIN0741234567890/C1 Revalidate infant ticket,
segment 2, coupon 1

60 Format Guide – Travelport+ (Galileo)

EXCHANGE TICKETS
H/TKEX and H/ETKT
A ticket can be manually exchanged via SAT or by typing #SATVOL (1st reissue
only).
Automated Exchanges (Rapid Reprice) can be installed to exchange tickets for
most airlines. To activate Automated Exchanges, please contact your account
manager.

Format Description

TMU1FEX0571234567890 Add ticket to be exchanged as payment for the new

ticket to the first filed fare. The response will be two
masks.
TKPFEX0741234567890 Issue exchanged ticket.
Exchange process goes mainly via fill-in masks. Be
aware to switch off ‘Insert’.
TKP1FEX0571234567890 Create the exchange for Filed Fare 1, for passenger
/P1 1. This entry can be used in case of multiple
passengers to be reissued.
TKPFEX ARC only. Open empty exchange mask. Needed
when exchanging an MCO for an e-ticket.
TKP1FEX ARC only. Open empty exchange mask for filed
fare 1. Needed when exchanging an MCO for an e-
ticket.
TKPFEX0011234567890/ ARC only.Add penalty of $200.00.
EP$200.00

Example of exchange masks

Format Guide – Travelport+ (Galileo) 61

REFUNDS
H/REFUND
Full and partial refunds can also be done via SAT or by typing #REFUND

Format Description

TRNE2201234567890/D23M Full refund (only possible after first issue)

AR23/RF
TRNE0749902317083/D16M Full refund with cancellation fee of EUR100.00
AR23/RF /X100.00 (only possible after first issue)
TRNE0741234567890/15JAN Request refund mask.
23 The refund process goes via a fill-in mask. Be
aware to switch off ‘Insert’.

TRNC0559902956439 Cancel refund. Only on same day of refund

request, not supported by all airlines.

Example of partial refund mask

62 Format Guide – Travelport+ (Galileo)

EMD
H/EMD and MyTravelport

Service segments can be added via the script under the header – CREATE
SERVICE SEGMENT.

An EMD can be issued via the script: – EMD MANAGER. This tool can also
be activated via Alt+K.
The entry #UPDATEREFDATAON must be done once in Smartpoint to have the
correct settings per airline.
MyTravelport EMD information per airline. Keyword: EMD KL(airline)

Format Description

EMDI/IC0741234567890 Issue an EMD-A in connection with ticket

nbr 0741234567890
EMDI/IC0741234567890/SM3 Issue an EMD-S in connection with ticket
nbr 0741234567890 with a service
segment on line 3 in the PNR
EMDI/IC0741234567890/SM3/ Form of Payment via credit card
FVI4444333322221111*D1024
0SVCKLEK1AMS15JUN- SVC segment for change fee. A SVC is
N1/D/98F/ CHANGE FEE/70.00 needed in case of an EMD-S.
In case of INF, add to SVC to the ADT.
EMDI/P1/IC0741234567890 Issue an EMD-A in connection with ticket
nbr 0741234567890 for pax 1
EMDI/P2/IC0741234567890/RC Issue an EMD-A in connection with ticket
number 0741234567890 for passenger 2
for services with RFIC code C.

EMDI/IC0741234567890/PE-R Issue EMD and email the EMD receipt

EMDL Display EMD list
EMDD1 Display details of EMD 1
EMDV1 EMD Void from EMDL
EMDD9990987654321 Open EMD by document number
EMDV0741234567890 EMD Void
EMDH1 EMD History from EMDL
EMDH074124567890 EMD History
EDOC Show EMD stock

Format Guide – Travelport+ (Galileo) 63

Exchange EMD
Format Description

EMDI/IC0741234567890/ Exchange EMD-A after change of flight, ICW new

EXE0740987654321 ticket number and exchanged for original EMD.
Even exchange only.
EMDI/EXE9990987654321/ Exchange of EMD-S, even exchange only
SM1
EMDI/EXED074123456789 Exchange of an Eticket to an EMD, manually
0/RFIC-98B override the default RFISC carrier setup.
EMDI/EXED074123456789 Exchange of an Eticket to an EMD, manually
0/RFID-TRANSPORT override the default Reason For Issuance
CREDIT Description.

EMDI/EXED074123456789 Exchange of an Eticket to an EMD with passenger

0/P2 selection in case of booking with multiple
passengers.
EMDI/EXED074123456789 Exchange of an exchanged eticket to an EMD.
0/DV150.00 The Document Value (DV) must be specified.

TKP1FEXD0741234567890 Exchange an airline or agency issued EMD

against a new ticket (limited number of airlines
only).

MCO FOR RESIDUAL VALUE (ARC ONLY)

H/MCO
Format Description

MCOB/R-K Open refund mask for residual value.

MCOBP1/R-K Open refund mask for passenger 1, residual value.
MCOBP1/S2/R-K Open refund mask for passenger 1, segment 2,
residual value.
MCOF Finalize MCO
MCOP1 Issue MCO 1
*MCO01 Display MCO 1 in a booking file
TRV/0011234567890 Void MCO, same day only.

64 Format Guide – Travelport+ (Galileo)

Example of MCO

Format Guide – Travelport+ (Galileo) 65