Jamison (2/26/2025, 12:12:45 PM): Hi, my name is Jamison.
I am reviewing your
question and will help you momentarily.
Jamison (2/26/2025, 12:13:26 PM): "Good afternoon, my parents and I have completed
the FASFA 2025-2026 form, but there seems to be an error whenever we attempt to
submit it."
What is the error message?
Sheeth (2/26/2025, 12:14:13 PM): I can't remember it exactly, but it says something
along the lines of "We cannot complete this action at this time"
Sheeth (2/26/2025, 12:14:25 PM): I will see if I can get it again
Jamison (2/26/2025, 12:15:28 PM): Does your parent receive the error in the section
that asks for a name, date of birth, and social security number when they are in
their account?
Sheeth (2/26/2025, 12:15:55 PM): Yes, the error is coming from the Parental side.
Jamison (2/26/2025, 12:16:10 PM): Make sure your parent is entering their spouse
information in that section and not their own. That is not the signature page.
Sheeth (2/26/2025, 12:16:30 PM): ohhh okay
Sheeth (2/26/2025, 12:16:40 PM): so the 'signature needed' is for the spouse?
Jamison (2/26/2025, 12:17:27 PM): My Activity might say signature required, but if
your parent looks at the section, it asks for "Parent's Spouse or Partner
Information" first, the signature is after that
Sheeth (2/26/2025, 12:19:13 PM): Okay, give me one moment, I will look at the form.
Jamison (2/26/2025, 12:20:52 PM): Applications take 1-3 days to process and an
additional business day to be made available to schools once submitted.
Sheeth (2/26/2025, 12:21:45 PM): I apologize if I'm not looking at this correctly,
but in the Contributor Section, it says missing signature, what should my parents
do to clear that area?
Jamison (2/26/2025, 12:22:24 PM): Did your parents file taxes jointly or separately
in 2023?
Sheeth (2/26/2025, 12:22:32 PM): jointly
Jamison (2/26/2025, 12:23:25 PM): Then have the parent that is completing the form
click the provide signature button then follow the prompts. If they need to type
information, make sure they are typing spouse information.
Sheeth (2/26/2025, 12:24:13 PM): I understand, I will go ahead and speak with my
parents about filling that out. Thank you, Jamison.
Jamison (2/26/2025, 12:24:28 PM): Any other questions I can assist you with today?
Sheeth (2/26/2025, 12:25:00 PM): No, that's all. I appreciate the time and
assistance you have given me.
Sheeth (2/26/2025, 12:25:16 PM): 👌👌
Jamison (2/26/2025, 12:25:27 PM): Thank you for chatting with us today. For your
reference, your case number is 27490947. You may receive an email with a survey
link in which you will be asked to provide feedback regarding your experience
today. For further assistance, submit your inquiry via the Contact Us form at
https://studentaid.gov/help-center/contact.
