GODEX PRINTER USER MANUAL
RT200i Series
PRINTER TECH SUPPORT
Hours of Operation: Monday-Friday 8am-5pm (EST)
800-999-6556 ext. 3333 | fax 800-821-2878
[email protected] | www.slipngrip.com
CONTENTS
DEVICE OVERVIEW
1 Internal View of Printer
2 Printing Mechanism
PRINTER SETUP
3 Opening the Printer
4 Loading the Ribbon
8 Loading the Label Roll Module
11 Updating Programmed Name & Phone Number
12 OPERATION PANEL
13 PRINTING A LABEL
14 Label Calibration
15 ERROR ALERTS
16 CLEANING THE PRINT HEAD
17 TROUBLESHOOTING
18 STANDARD PRE-PROGRAMMED MESSAGES
DEVICE OVERVIEW
Internal View of Printer
PAPER PRESS BAR TOP COVER
LABEL SUPPLY HUB
RELEASE CATCH
Release catch for RELEASE CATCH
opening the label Release catch for
supply hub closing the printer
cover
LABEL GUIDES
LABEL SENSOR
GUIDE TRACK
PLATEN
PLATEN LOCKERS
DEVICE OVERVIEW
The Printing Mechanism
RIBBON REWIND WHEEL
HOLDER OF RIBBON REWIND CORE
HOLDER OF RIBBON SUPPLY CORE
PRINT HEAD RIBBON SUPPLY WHEEL
PRINTER SET UP
Opening the Printer
Open the Printer Cover and the Printing Mechanism
Place the printer on a flat surface. Open the printer cover by pulling the
release catches on both sides of the printer and lift the cover.
1
Pull the catches toward this direction
Pull the catches toward this direction
COVER RELEASE CATCHES
Pull the catches for opening the printer cover
2 Lift up the printer cover backward
The printing mechanism lifts up with
the printer cover
PRINTER SET UP
Loading the Ribbon
A New Ribbon Module Installation
NEW RIBBON EMPTY RIBBON CORE
1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
Notch on left side
Sa vptey ink
m
Stick on empty ribbon core the e n core!
ribbo
2. Wind the ribbon around the empty ribbon core for 2 to 3 circles. The empty core is used to
start the next ribbon. The
printer needs to have a Ribbon
Rewind Core to collect the
used ribbon.
Wind the ribbon around the core
Ink Ribbon Installation
3. A ribbon module is assembled as shown below.
RIBBON SUPPLY
RIBBON REWIND
PRINTER SET UP
Load the Ribbon on the Printer for Ribbon Supply Module
RIBBON SUPPLY MODULE
1. Place the right-hand side of the ribbon first.
Push the ribbon to tighten
the spring of the holder
Right Side
SPRING OF HOLDER
Align the ribbon core to the holder
2. Then place the left-hand side of the ribbon.
Align the notch of the ribbon core to the spoke
NOTCH OF RIBBON CORE
Left Side
SPOKE
3. The ribbon supply module
loading is now complete.
PRINTER SET UP
Load the Ribbon on the Printer for Ribbon Rewind Module
RIBBON REWIND MODULE
1. Pass the ribbon to round the print head.
Move the empty ribbon core upward to ribbon rewind mechanism
2. Place the right-hand side of the empty ribbon core first.
Right Side
Align the empty ribbon core to the holder
Push the empty ribbon core to tighten
the spring of the holder
SPRING OF HOLDER
PRINTER SET UP
(continued from pg. 6)
Load the Ribbon on the Printer for Ribbon Rewind Module
3. Then place the left-hand side of the empty ribbon core.
Turn the ribbon wheel to align the notch of empty ribbon core to the spoke.
Left Side
Rotate backward
Align the notch of empty ribbon
core to the spoke
NOTCH OF RIBBON CORE
SPOKE
4. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
The ribbon loading is complete once the ribbon supply module and ribbon rewind module
are assembled correctly.
Rotate backward
RIBBON REWIND WHEEL
PRINTER SET UP
Loading the Label Roll Module
A New Label Supply Module Loading
LABEL STOCK
LABEL SUPPLY HUB
LABEL SENSOR
1. Unlock the release catch to lift the label supply hub.
Push rightward
Lift the label supply hub upward
PRINTER SET UP
(continued from pg. 8)
Loading the Label Roll Module
2. Place the label stock on the label supply hub.
Place on the label supply hub
3. Push the label supply module downward and close the release catch.
Push downward to fix the module
4. A new label supply module is complete.
PRINTER SET UP
Loading the Label Roll Module on the Printer
1. Feed the label through the label guides and adjust the label guides to the label width.
The label guides will help to prevent the label from swaying.
Through the label guides
Adjust the label guides
2. Unlock the release catch to
close the printer cover.
Close the printer cover Push the release catch
3. Press the FEED key to make
sure the label is fed smoothly.
The label loading is now
complete.
PRINTER SET UP
Updating the Name & Phone Number Programmed in the Printer
Several fields inside the forms are user-configurable, such as company name, address,
and phone number.
1. To update the shop name and phone number, from the forms list press the ESC (escape) key.
This will bring up a list of fields.
2. Use the ARROW key on the keyboard to scroll down to the
field you wish to update.
3. The current information can be deleted by using the BACKSPACE key.
Enter the data you wish to program.
4. Press the ENTER key to save. Press ESC key to get back to the Ready screen.
All forms will be updated with the new information.
Programming Your GoDEX Printer
OPERATION PANEL
Operation Panel Introduction
OPERATION PANEL
LCD SCREEN
FEED BUTTON
POWER BUTTON
DIRECTION KEY
POWER Button
Press the POWER button to turn on the printer. The START UP SCREEN should
appear. The printer is on “ready to print” status and the LCD screen should display the
message “READY” on the screen.
When the printer is turned on, keep pressing the POWER button for 3 seconds and it
will turn the printer off.
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you
release the button again.
PRINTING A LABEL
When the USB keyboard is plugged into the printer, the LCD panel will display RECALL LABEL.
Note: When the printer is plugged in and powered up, it automatically goes to the READY SCREEN.
When the keyboard is then plugged in, it automatically goes into RECALL LABEL mode.
1. Pressing F1 from the Ready screen will
also enter into the Recall Label operation.
2. Choose the corresponding form or
message number for the desired label and
press the ENTER key on the keyboard.
3. The printer will then ask for information
needed to fill in the desired label.
4. When information is entered, press the
ENTER key to print the desired labels.
How to Select a Form & Print
PRINTING A LABEL
Label Calibration Button
This button is used to make a calibration while the printer is encountering a “Media Error”.
This can occur when it is a:
• First-time printer start-up
• Label or ribbon change
CALIBRATION BUTTON
Press
Press CALIBRATION button for 2 seconds. It will prompt auto-sensing, which
calibrates the parameters of the label and ribbon.
NOTE: If the printer feeds out more than 4 labels, the calibration process did not complete
properly. Please check label sensor module position.
Press
ERROR ALERTS
In the event of a problem that prevents normal functioning of the printer, you will see an error
message on the LCD screen and hear beep signals.
Please refer to the table below for the error alerts.
Operation
Panel Status Type Beeps Description Solution
Print Head 2 x 4 beeps The printing mechanism is Open the print mechanism and
Error not closed correctly. close it again.
Once the print head has cooled
Print Head None High temperature at the
down, the printer switches to
Error print head.
standby mode.
No ribbon is installed and the Make sure that the printer is set to
printer displays an error. direct thermal printing mode.
Media 2 x 3 beeps
Error
No ribbon is finished or the Replace the ribbon roll.
label supply hub is not moving.
Make sure that the label sensor is
positioned correctly. If the sensor still
No paper is detected.
does not detect the paper, run the auto-
detection function again.
Media 2 x 2 beeps
Error Paper is finished. Replace the label roll.
Possible reasons: The print medium has
Printer feed problem. become trapped around the rubber roll;
the sensor can not detect a gap or black
mark between the labels; there is no
paper. Please reset the sensor.
CLEANING THE PRINT HEAD
Dirt on the print head, or residue from the label stock, may result in inadequate print
quality. The printer cover must therefore always be closed during printing. Keeping dirt
and dust away from the paper or labels ensures a good print quality and longer lifespan
of the print head.
Cleaning Steps
Here is how you clean the print head:
1. Turn off the printer.
2. Open the print cover.
3. Remove the ribbon.
4. To remove any label residue or dirt from the print head (see red arrow),
please use a soft lint-free cloth dipped in alcohol.
To clean the print head
PRINT HEAD
NOTICE: The print head should be cleaned once a week.
Please make sure that there are no metal fragments or other hard
particles on the soft cloth used to clean the print head.
TROUBLESHOOTING
Problem Solution
The printer is switched on but the LCD
• Check the power supply.
screen does not light up.
• Disconnect keyboard and reconnect
Keyboard doesn’t work.
then power cycle the printer.
The LCD screen shows the notice icon • Check whether the print mechanism is
and printing is interrupted. closed correctly.
• Make sure that the label stock is loaded
The label stock passes through the the proper way.
printer but no image is printed. • Make sure that the label stock is
suitable. Contact your supplier.
• Clear the paper jam. Remove any label
The label stock jams during printing. material left on the thermal print head
and clean the print head using a soft
lint-free cloth dipped in alcohol.
• Check whether any label material or
There is no printed image on some parts of
ribbon is stuck to the thermal print head.
the label.
• Check the ribbon for wrinkles.
• Check whether the label stock is suitable.
Contact your supplier.
There is not printed image on part of the • Check the thermal print head for dust
label or the image is blurred. or other dirt.
• Use the “~T” command to check whether
the thermal print head will carry out a
complete job.
• Check the quality of the print medium.
• Make sure that the label stock is
suitable. Contact your supplier.
The printed image is positioned incorrectly.
• Check whether there is paper or dust
covering the sensor.
The printed image is blurred. • Check the darkness setting.
• Check the thermal print head for dust or dirt.
A label is missed during printing. • Check the label height setting.
• Run the auto-detection function.
• Check if there is dust covering the sensor.
24 STANDARD PRE-PROGRAMMED
LABEL MESSAGES
#1 #2 #3 #4
THANK YOU FOR $2.00 OFF $5.00 OFF WE CHECKED
YOUR BUSINESS NEXT SERVICE NEXT SERVICE YOUR BRAKES
THANK YOU FOR THANK YOU FOR
YOUR BUSINESS YOUR BUSINESS
DATE: XX/XX/XX
LAST SERVICED ON:
SERVICE RECOMMENDED
DATE: XX/XX/XX DATE: XX/XX/XX DATE: XX/XX/XX
FOR SERVICE CALL:
MILES: 10000 MILES: 10000 MILES: 10000
Professional Auto
Professional Auto Professional Auto Professional Auto
800-555-1212
800-555-1212 800-555-1212 800-555-1212
#5 #6 #7 #8
THANK YOU FOR YOUR SERVICE YOUR NEXT TIRE FREE
YOUR BUSINESS ADVISOR IS: ROTATION IS DUE: TIRE ROTATION
OIL GRADE BEFORE:
5w30 10000 MILES 10000 MILES
Nicole Ryan
NEXT SERVICE DUE:
PLEASE DRIVE PLEASE DRIVE
DATE: XX/XX/XX CAREFULLY!
MILES: 10000 FOR SERVICE CALL: CAREFULLY!
Professional Auto Professional Auto Professional Auto Professional Auto
800-555-1212 800-555-1212 800-555-1212 800-555-1212
#9 #10 #11 #12
$5.00 OFF THIS VEHICLE HAS NEXT SERVICE DUE: PROPER INFLATION
ALIGNMENT A PART ON ORDER CHECK REGULARLY
TRANSMISSION
WITH OUR SERVICE
BEFORE: DEPT. IF WE DO FRONT: 35
10000 MILES NOT CONTACT YOU DATE: XX/XX/XX REAR: 35
PLEASE DRIVE BY: XX/XX/XX MILES: 10000 TIRE ROTATION DUE:
CAREFULLY! PLEASE CALL 10000
Professional Auto Professional Auto Professional Auto Professional Auto
800-555-1212 800-555-1212 800-555-1212 800-555-1212
Designs #13 through #24 are on the following page.
#13 #14 #15 #16
THANK YOU FOR THANK YOU FOR
YOUR TIRES HAVE THANK YOU FOR YOUR BUSINESS
YOUR BUSINESS BEEN INFLATED WITH
YOUR BUSINESS
NEXT OIL CHANGE DUE: NITROGEN Preventative
Maintenance Reminder
DATE: XX/XX/XX FOR MAXIMUM TIRE LIFE See owner’s manual
NEXT SERVICE DUE:
MILES: 10000 FRONT: 35 REAR: 35 for manufacturer
recommendations
NEXT ROTATION DUE:
NEXT ROTATION DUE DATE: XX/XX/XX
DATE: XX/XX/XX
10000 MILES MILES: 10000
20000 MILES MILES: 10000
Professional Auto Professional Auto Professional Auto Professional Auto
800-555-1212 800-555-1212 800-555-1212 800-555-1212
#17 #18 #19 #20
THANK YOU FOR THANK YOU FOR THANK YOU FOR THANK YOU FOR
YOUR BUSINESS YOUR BUSINESS YOUR BUSINESS YOUR BUSINESS
LAST SERVICED ON:
NEXT SERVICE DUE: NEXT SERVICE DUE: NEXT SERVICE DUE:
DATE: XX/XX/XX
DATE: XX/XX/XX DATE: XX/XX/XX DATE: XX/XX/XX
MILES: XXXXX
MILES: 3000 MILES: 5000 MILES: 7500
Professional Auto Professional Auto Professional Auto Professional Auto
800-555-1212 800-555-1212 800-555-1212 800-555-1212
Date is automatically Date and miles are Date and miles are Date and miles are
created by printer. automatically created automatically created automatically created
by printer. by printer. by printer.
#21 #22 #23 #24
$2.00 OFF THANK YOU FOR THIS VEHICLE HAS THANK YOU FOR
NEXT SERVICE YOUR BUSINESS A PART ON ORDER YOUR BUSINESS
OIL GRADE WITH OUR SERVICE Preventative
THANK YOU FOR
YOUR BUSINESS 5w30 DEPT. IF WE DO
NOT CONTACT YOU
Maintenance Reminder
See owner’s manual
NEXT SERVICE DUE: for manufacturer
DATE: XX/XX/XX BY: XX/XX/XX recommendations
DATE: XX/XX/XX DATE: XX/XX/XX
MILES: XXXXX PLEASE CALL
MILES: XXXXX MILES: XXXXX
Professional Auto Professional Auto Professional Auto Professional Auto
800-555-1212 800-555-1212 800-555-1212 800-555-1212
Date is automatically Date is automatically Date is automatically Date is automatically
created by printer. created by printer. created by printer. created by printer.
PRINTER TECH SUPPORT
Hours of Operation: Monday-Friday 8am-5pm (EST)
800-999-6556 ext. 3333 | fax 800-821-2878
[email protected] | www.slipngrip.com
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Programming Your GoDEX Printer
How to Select a Form & Print
Ink Ribbon Installation
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