COMPETENCY-BASED LEARNING MATERIAL

Sector : TOURISM

Qualification Title : BREAD AND PASTRY PRODUCTION NC

II

Unit of Competency: Work in a Team Environment

Module Title : Working in a Team Environment

 Date Developed: Document No: Page 2 of III
CBLM DECEMBER 2023
Work in a Team Developed By: Issued By:
Environment Revision #:
JOJIE B. CAMPOMAYOR
 HOW TO USE THIS COMPETENCY – BASED LEARNING
MATERIALS
Welcome,
This unit of competency, “Work in a Team Environment “is one of the
competencies of Bread and Pastry Production NC II, a course which
comprises the knowledge, skills and attitudes required for a TVET trainer
to possess.
The module, Working in a Team Environment contains training materials
and activities related to, describe team role and scope, identify own role
and responsibility within team, work as a team member for you to
complete.
In this module, you are required to go through a series of learning
activities in order to complete each learning outcome. In each learning
outcome are Information Sheets, Self Checks, Task Sheets and Job Sheets.
Follow and perform the activities on your own. If you have questions, do
not hesitate to ask for assistance from your facilitator.

Remember to:

● Read information sheets and complete the Self- Checks. Suggested

references are included to supplement the materials provided in this
module.
● Perform the Task Sheets and Job Sheets until you are confident that
your outputs conform to the Performance Criteria Checklist that
follows the sheets.
● Submit outputs of the Task Sheets and Job Sheets to your facilitator
for evaluation and recording in the Accomplishment Chart.
Outputs shall serve as your portfolio during the Institutional
Competency Evaluation. When you feel confident that you have had
sufficient practice, ask your trainer to evaluate you. The results of
your assessment will be recorded in your Progress Chart and
Accomplishment Chart.

You must pass the Institutional Competency Evaluation for this

competency before moving to another competency.

You need to complete this module before you can perform to the
next module.

CBLM
Work in a Team
Environment
Page | 0 of 12
 BREAD AND PASTRY PRODUCTION NC II
List of Competencies

No. Unit of Competency Module Title Code

Participate in Participating in
Workplace Workplace 400311210
1.
Communication Communication

400311211
Work in a Team Working in a Team
2.
Environment Environment
400311212
Solve/Address General Practicing career
3.
Workplace Problems professionalism
400311213
Develop Career and Practicing occupational
4.
Life Decisions health and safety
400311214
Contribute to Contributing to
5.
Workplace Innovation Workplace Innovation
400311215
Present Relevant Presenting Relevant
6.
Information Information
400311216
Practice Occupational Practicing Occupational
7. Safety and Health Safety and Health
Policies Policies
400311217
Exercise Efficient and Exercising Efficient and
Effective Sustainable Effective Sustainable
8.
Practices in the Practices in the
Workplace Workplace
400311218
Practice Practicing
9. Entrepreneurial Skills Entrepreneurial Skills in
in the Workplace the Workplace

CBLM
Work in a Team
Environment
Page | 1 of 12
 Table of Contents

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIALS

______I

LIST OF
COMPETENCIES________________________________________________II

TABLE OF CONTENTS
__________________________________________________III

MODULE CONTENT
_____________________________________________________1

LEARNING OUTCOME SUMMARY

Learning Outcome1: Develop effective workplace relationship

___________3
LEARNING EXPERIENCES
____________________________________________4

INFORMATION SHEET 2.1-1

Good Working Relationship in the Workplace

_____________________________5

SELF CHECK 2.1-

1______________________________________________________7

LEARNING OUTCOME SUMMARY

Learning Outcome 2: Contribute to work group activities

__________________8

LEARNING EXPERIENCES
_____________________________________________9

INFORMATION SHEET 2.2-1

Supporting Group Work Activities

_______________________________________10
ACTIVITY SHEET 2.2-1
________________________________________________12

CBLM
Work in a Team
Environment
Page | 2 of 12
 MODULE CONTENT

UNIT OF COMPETENCY: Work in a Team Environment

MODULE TITLE: Working in a Team Environment

MODULE DESCRIPTOR: This unit covers the knowledge, skills and

attitudes
to identify role and responsibility as a team
member of a team
NOMINAL DURATION: 3 hours

LEARNING OUTCOMES:
At the end of this module, you MUST be able to:
1. Describe team role and scope
2. Identify own role and responsibility within team
3. Work as a team member
ASSESSMENT CRITERIA:
1.1 The role and objective of the team is identified from available sources
of information
1.2 Team parameters, reporting relationships and responsibilities are
identified from team discussions and appropriate external sources
2.1 Individual role and responsibilities within the team environment are
identified
2.2 Roles and responsibility of other team members are identified and
recognized
2.3 Reporting relationships within team and external to team are
identified
3.1 Effective and appropriate forms of communications is used and
interactions undertaken with team members who contribute to known
team activities and objectives
3.2 Effective and appropriate contributions made to compliment team
activities and objectives, based on individual skills and competencies
and workplace context
3.3 Observed protocols in reporting using standard operating procedures

CBLM
Work in a Team
Environment
Page | 3 of 12
3.4 Contribute to the development of team work plans based on an
understanding of teams role and objectives and individual
competencies of the member

Learning Outcome Summary

Learning Outcome 1: Describe Team Role and Scope

Contents:

● Good Working Relationship in the Workplace

Assessment Criteria:

1.1 The role and objective of the team is identified from available sources
of information
1.2 Team parameters, reporting relationships and responsibilities are
identified from team discussions and appropriate external sources

Conditions:

Trainees should be provided with the following:

1. BPP Workshop
2. CBLM
3. Access to relevant workplace or appropriately simulated
environment where assessment can take place
4. Materials relevant to the proposed activity or task

Assessment Method:

1. Direct observations of work activities of the individual member in

relation to the work activities of the group
2. Observation of simulation and/or role play involving the participation
of individual member to the attainment of organizational goal
3. Case studies and scenarios as a basis for discussion of issues and
strategies

CBLM
Work in a Team
Environment
Page | 4 of 12
 Learning Experiences
Learning Outcome 1:

Develop Effective Workplace Relationship

Learning Activities Special Instructions

Read Information Sheet 2.1-1: ● Read and understand the

“Good Working Relationship in the information sheet.
Workplace” ● Ask your trainer for the answer
sheet
Answer Self-Check 2.1-1 ● After doing all activities on this
learning outcome, you are ready
to proceed to the next learning
outcome

CBLM
Work in a Team
Environment
Page | 5 of 12
 Information Sheet 2.1-1

Good Working Relationship in the Workplace

Learning Objectives:

After reading this information sheet, you should be able to:

1. Define working relationship

2. Understand the important of building positive working relationship.

You probably have heard about the importance of building good

relationships in workplace. However, it may not be apparent what exactly
a working relationship entails, or how to build one. Learning more about
working relationships can help you collaborate better with your team and
create a positive workplace atmosphere. In this article, we explain what
working relationships are important and provide tips on how to build and
maintain effective relationship.

What is a working relationship?

Working relationships are the connections you form with coworkers,

colleagues and managers in the workplace. Although the relationships you
build with colleagues and managers may not be as intimate as those you
have with family and friends, they are nonetheless crucial.

All jobs require interaction with others at some point. Even if you are a
freelance writer who works solely online, you still need to build
relationships with them to have a fulfilling work environment and excel at
your job

It is important to realize that a working relationship is different from a

personal relationship. A personal relationship involves sharing emotions
and personal truths, while a working relationship is a formal association
and serves the specific purpose of ensuring good teamwork and
productivity.

Why is it important to build positive working relationship?

CBLM
Work in a Team
Environment
Page | 6 of 12
Building strong work relationships is one of the most important aspects of
anybody's job. There are multiple reasons for this:

Effective Teamwork

If team members have good working relationships, it will positively impact

their work. Good relationships involve respect, communication and
honesty, which can all be beneficial when working as a team

Improved Morale in the Workplace

People with good working relationships tend to handle conflict effectively
and treat each other with mutual respect and goodwill. In a work
environment that promotes this kind of culture, employees typically are
happier.

Increase Productivity and Work Satisfaction

When people get along in the workspace and work effectively as team
members, they are more productive. Improved productivity, in turn, leads
to increased job satisfaction and motivation.

Improved Personal Growth

If you have good working relationships with your colleagues, you don't
spend as much time handling interpersonal office challenges, so you can
focus on professional development. Having good working relationships
with senior staff also means that you can benefit from their knowledge
and learn from mentors.

How to Build and Maintain Working Relationship?

Strong relationships at work can take time and patience, but it produces
excellent results. Here are some guidelines to follow when trying to
improve your working relationship:

Communicate Often

One of the most important aspects of relationship building is effective

communication, which involves just as much listening as it does talking.
This means that you should actively listen when a coworker or manager
This means that you should actively listen when a coworker or manager
approaches you and consider their point of view before responding.

Be Consistent and Trustworthy

Trust is a very important aspect of any relationship. If you make a promise

to a team member, make sure you complete the task or duty in the given
amount of time. You should also strive to demonstrate your
trustworthiness by offering your support and help when team members

CBLM
Work in a Team
Environment
Page | 7 of 12
need it. Also, it is vital when building relationships that you act
consistently. Building the trust of your colleagues and team members
involves consistently acting in a trustworthy and supportive way.

Avoid Gossip

If you want to nurture positive relationships at work, it's best to avoid

gossip. If you hear gossip about another coworker, don't take part, or try
to change the subject. you have an issue with a fellow worker, first try to
have a polite and honest conversation with that person. If this does not
yield positive results, you can call a meeting with a superior and the
colleague in question, so you can address the issue in a transparent and
professional manner.

Support Fellow Team Members

One of the best ways to forge good relationships with fellow workers is to
support them. If you are in a senior position, for instance, try to mentor
and educate junior staff as best you can. Always be complimentary toward
your coworkers and focus on their achievements as opposed to their
failures. By doing so, you will help to establish a culture of mutual support
and goodwill in the workplace and will gain the respect and support of
your co-workers.

Remain Positive in Interactions

When faced with deadlines or a stressful time at work, staying positive

can help keep your team members motivated. Instead of expressing
worry, you can encourage yourself and coworkers by offering positive
insight and inspiration to continue working. Keeping a positive demeanor
can help you become the inspiration to continue working. Keeping a
positive demeanor can help you become the working relationship.

Know Company Guidelines

It is important to know the unofficial rules and expectations involving

working relationships. These boundaries may vary depending on the
culture of a company. Some companies, for instance, may encourage a
more casual work environment, whereas others may expect employees to
act more formally. You should always remember that working
relationships are different from personal relationships. If you're unsure of
the guidelines of your company, be professional at all times and inquire
with the Human Resources Department or with a trusted mentor or
colleague.

Deliver Work on Time

CBLM
Work in a Team
Environment
Page | 8 of 12
Especially when on a team, the work that you complete directly affects
your coworkers. If you want to build positive relationships, one of the best
ways to do so is to produce quality work on time. This demonstrates not
only that you are professional and good at what you do but also that you
respect your co-workers and consider them when you perform your daily
duties

Self-Check 2.1-1
Multiple Choice

Instruction: Choose the best answer. Write the letter of your choice to the
space before each number.

1. Good relationships involve respect, communication and honesty,

which can all be beneficial when working as a team.

2.

CBLM
Work in a Team
Environment
Page | 9 of 12
 a. Honesty c. Communication
b. Respect d. All of the above

3. The connections you form with coworkers, colleagues and managers

in the workplace.
a. Gossip c. Working relationship
b. Respect d. Communication

4. The best ways to forge good and positive relationships with fellow
workers.
a. Support them c. Respect your co-workers
b. Produce quality work on d. All of the above
time

5. Why is it important to build positive working relationship?

a. To have effective teamwork
b. To improve personal growth
c. To improve morale in the workplace
d. All of the above

6. The effect of the gossip in the workplace?

a. Erosion of trust and morale
b. Increased anxiety among co-workers
c. Lost productivity and wasted time
d. All of the above

CBLM
Work in a Team
Environment
Page | 0 of 12
 Learning Outcome Summary
Learning Outcome 2: Identify Own Role and Responsibility within a Team

Contents:

● Supporting Group Work Activities

Assessment Criteria:

2.1 Individual role and responsibilities within the team environment are
identified
2.2 Roles and responsibility of other team members are identified and
recognized
2.3 Reporting relationships within team and external to team are identified

Conditions:
Trainees should be provided with the following:
1. BPP Workshop
2. CBLM
3. Access to relevant workplace or appropriately simulated
environment where assessment can take place
4. Materials relevant to the proposed activity or task

Assessment Method:

1. Direct observations of work activities of the individual member in

relation to the work activities of the group
2. Observation of simulation and/or role play involving the participation of
individual member to the attainment of organizational goal
3. Case studies and scenarios as a basis for discussion of issues and
strategies

CBLM
Work in a Team
Environment
Page | 1 of 12
 Learning Experiences
Learning Outcome 2:

Identify Own Role and Responsibility within a Team

Learning Activities Special Instructions

Read Information Sheet 2.2-1: ● Read and understand the

“Supporting Group Work Activities” information sheet.
Perform Activity Sheet 2.2-1
● After doing all activities on this
learning outcome, you are ready
to proceed to the next learning
outcome

CBLM
Work in a Team
Environment
Page | 2 of 12
 Information Sheet 2.2-1
Supporting Group Work Activities
Learning Objectives:

After reading this information sheet, you should be able to know the
importance of supporting group work activities.

A worker is anyone working for or under the control of a bakery manager on a

workshop. Examples of workers include: bakers, pastry chefs, cake
decorators and chocolatier.

If you are starting your career as a baker worker, then you should listen to
your bakery manager, because he knows how to get things done
professionally.

In order to accomplish one task, you require constant collaboration with your
peers and co-workers. When you are on the job site, you cannot just waste
your time on disagreements and doubts. Those who are able to
communicate and work with their co-workers can motivate them to make
sure the project gets finished on time.

If the nature of our work has changed, it is important to think about some of
the skills that will help us succeed in this different world. Here are nine
ways you can contribute more effectively to make the projects you
work on more successful, regardless of your specific role.

1. Understand the end goal. Since a project has a defined ending, it is

important that each contributor to the effort knows the desired end
result.
2. Identify clear roles. Each person is an important piece in the overall
project puzzle. Know your role and the roles of others.
3. Collaborate. Project work is often fluid and free flowing. Once you
understand your role and the roles of others you are in a position to
collaborate with them more successfully. This collaboration isn't just a
nice thing for you to do. It is imperative to the ultimate success of the
project. Look for ways and be willing to collaborate.
4. Recognize interdependencies. The bigger the project, the more
linked and interdependent are the people and the tasks. Certain steps
need to be done before others can be completed.

CBLM
Work in a Team
Environment
Page | 3 of 12
5. Ask questions. Projects can be complex. Don't be afraid to ask
questions to know more about any of the things mentioned above.
6. Communicate. Asking questions is communicating, but so is giving
updates. Checking in with others. Co-ordinating schedules.
7. Break it down. Take the big project steps and break them down into
definable tasks that you can get your hands around. By breaking the
tasks down the work won't feel so daunting, you will find the
interdependencies and you will be able to stay on track much more
successfully.
8. Look at the past. If a version of this project has been done in the
past, look for the lessons learned to improve your results this time.
Think to about other projects you have been involved in. Even if the
project was smaller or larger and the goals were very different, there
are likely lessons you learned that you can apply - things you did well
that you would want to repeat, and things you could have done better
that you can correct on this project.
9. Look to the future. Take a little time to document the best practices
and ideas that work for you during the project. Whether this is a formal
task for everyone on the project, or just your own notes to help you to
continuously improve, investing a little time now will make your
contributions to all future projects more valuable and efficient.

CBLM
Work in a Team
Environment
Page | 4 of 12
 Activity Sheet 2.2-1
Instruction:
1. Make a team of 4-5 members each.
2. Choose a leader
3. Choose one member that will imitate what is the sentence to
be given by your instructor.
4. The leader will write down the imitation that will make by your
member.

CBLM
Work in a Team
Environment
Page | 5 of 12