CHAPTER 9: INFORMAL REPORT
13. The format of a report depends primarily on its length, topic, audience and …
purpose
14. In which format should a short informal report to a customer be written?
Letter format
15. Sondra works for a development firm and must explain t a customer the results of a
year-long study of potential sites for new stores. What format?
Manuscript format
16. a year-end report listing merchandise sold each month through the company’s website.
Preprinted format
22. Make sure headings are effective
Include at least one heading per report page.
27. Factual information report
Primary and Secondary
31. Reports that describe periodic, recurring activities or situational, nonrecurring events are
…
Informational Report
33. Kendra just attended a sales conference in Baltimore. She must now write a report
summarizing her conference. What advice should she follow?
Begin her report by identifying the event.
39. Which of the following types of reports should you announce your decision
immediately?
Feasibility
CHAPTER 10: PROPOSALS AND FORMAL REPORTS
4. An effective proposal should showcase the writer’s expertise and build credibility,
emphasize how the wrtier’s methods and products will benefit the reader, present ideas
clearly and logically, and …
Get the reader’s attention
28. Documenting data properly is important because
Save time
43. Which of the following piece of advice regarding the use of graphics in a report is accurate?
Use restraint
CHAPTER 11: PROFESSIONALISM AT WORK, BUSINESS ETIQUETTE, TEAMWORK AND
MEETINGS
6. Professional behavior is comprised of six dimensions, including courtesy and
respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability
and diligence, and ….
Sharing and Collegiality
13. Saying words correctly and clearly with the accpeted sounds and accented
syllables reflects …
Proper Pronunciation
30. Leticia has called a client and received his voice mail. Which of the following
pieces of advice will help Leitica improve the impression she makes when leaving a
message?
Letici should smile when leaving her message to add warmth to her voice.
43. On average, how much of their time do workers spend in meetings?
More than a fifth
45. Which of the following tips will help to get a meeting started efficiently?
Establish ground rules
CHAPTER 12: BUSINESS PRESENTATION
1. Which statements about public speaking is correct?
Most people are apprehensive about it
5. The most important part of preparin for an oral presentation is:
Knowing your purpose
10. Irina will make presentation to a large audience of members whose negative
attitdes range from displeased to outraged.
Objective data and expert opinion in a calm, controlled delivery style.
23. Speakers build rapport by
Imagery, verbal signposts, body language
24. “Next, I will discuss three plans for reducing waste”
Preview
Summarize
Switch Direction
28. An established rule of thumb for choosing your attire for a business presentation
is
Dress at least as well as the likely best-dressed person in the audience
29. Deliver nonverbal messages during a presentation, avoid being planted behind
the podium, punctuate your words by varying your tone, volume and pitch,…
Change your expression
38. A company-wide presentation, want to create a sense of confidence in the
organization’s growth and financial stability. Which color?
Green: interactionn, growth, stability
Blue: Trust, Credibility, Tranquility
Purple: Spirituality, Royalty, dreams
43. Give a speech without multimedia technology, need to prepare notes. You should
prepare notes by wiriting major ideas …
In a complete sentence or 2
44. Overcome stage fright, most effective techniques is
Knowing the subject thoroughly
50. What should you follow when answerin questions?
Begin each answer with a repetition of the question
74. The most effective multimedia presentations tell a story, send a powerful
message, and…
Use less text, and more images
87. Only apologize when
Encounter technical problems
97. A comparison of two things or ideas using the words “like” or “as”
Smile
99. Steps for creating a powerful multimedia presentation are to start with the text,
select background and fonts, choose images, create graphics. Add special effects,
and…
Create Hyperlinks
100. An extemporaneous delivery method is rec when you are
Using multimedia to present your information
CHAPTER 13:
1 Which statement about today’s job market is correct?
Personal Networking and Referrals continue to be the primary route to hiring\
2. Which statement about today’s job market is correct?
Emphasis on the needs of the employer
9. Which online source is used most for job searching and recruiting?
LinkedIn
10. Which will help you protect your privacy and safeguard your personal data?
Consider omitting your home address and home phone number
15. All of the following can help develop a personal brand: Preparin a brief speech
describing who you are, creating an individual tagline separating you, and …
Distributing business cards whenever you have a opportunity
20. Which of the following is the best advice about resume length?
Make it as long as needed to sell yourself
22. Advantages of building a LinkedIn resume to have in addition to print resume are
that you can expand the description of your skills and qualifications, add media such
as images, hyperlinks, and more, and…
You can use I to tell your story more personally
25. Which statement accurately describes the summary of qualifications portion of a
resume
Smart job seekers add a summary of their most impressive qualification to their resume to
save the time of recruiters and hiring managers.
30. Which of the following statements about personal data on a resume should you
follow?
Resume in the United States should omit personal data
31. Regarding the use of references on your resume
Do not include personal or character references
32. Online resume approach them using which letter as a pattern?
F
34. Because resume is probably the most important document you will ever write,
you should …
Having a knowledge friend or relative proofread it
35. Which of these steps will maximize the “hít” your resume received from this kind
of software?
Focus on nouns that describe your skills and qualifications
36. An e-portfolio is …
A collection of digital files that can be accessed with the use of menus and hyperlinks
37. Which of the following statemnts about video resume is correct?
They allow candidates to demonstrate their public speaking, interpersonal, and technical
skills
39. Plain text resume is correct?
A plain-text resume is widely used for posting online job boards and for applying by
e-mail.
40. When creating a plain-text resume, you should
Use white space or line of hypens or equal signs to separate sections
43. The biggest error job seekers make when writing a cover message is …
Making the letter too generic
45. In the openings of an unsolicited cover message, you should aim to be more
persuasive by demonstrating knowledge of the reader’s business and …
Showing how your speficic skills will benefit the company
COI LẠI CÁC CÂU TRONG SÁCH CÒN LẠI TỪ CÂU 45
CHAPTER 14: INTERVIEWING AND FOLLOWING UP
15. Effective interview preparation techniques include practicing answers to possible
questions, preparing to explain problem areas on your resume, deciding on professional
attire, and …
Preparing success stories
25. If an interviewer says Tell me about yourself, what is the correct way to respond?
Briefly discuss educational, professional, or business related strengths\
Coi lại cái STAR
9.2 Informational Report: Recording Information From Your Work
Experience (L.O. 4)
Select a position you now hold or one that you have held in the past. If you have not been
employed, choose a campus, professional, or community organization to which you belong.
You may also select an internship or a volunteer experience.
Your Task. Write an informational memo report to your instructor describing your current or
former employment, an internship or volunteer experience, or your involvement in a
professional or community group.
Introduce the report by describing the organization’s products or services, its history and
leadership, and its primary location.
In the body of the report, add your title and job responsibilities, including the skills you
need or needed to perform the job. Then describe the value and skills you gained from this
experience. Your memo report should be single-spaced and 1 1/2 to 2 pages long. Add a
meaningful subject line and descriptive headings for each section of the report.
Date: January 5th, 2024
From:
To:
Subject: Former internship at Daiichi Life VietNam Company
Đoạn mở đầu ….
This report summarizes two topics
Body
Conclusion: The value of the internship?
9.3 Informational Report: Researching Potential Employers (L.O. 4)
Web
You are preparing a targeted résumé and cover message for a Fortune 500 company. You’ve
spoken with a friend who works there, but you now want to do your own research.
Your Task. If available, use your campus library research options to access Hoover’s company
profile database and other resources for company records and other facts. Then take a look
at the company’s website; check its background, news releases, and annual report.
Learn about its major product, service, or emphasis. Find its Fortune 500 ranking, its
current stock price (if listed), and its high and low range for the year. Look up its
profit-to-earnings ratio. Track its latest marketing plan, promotion, or product.
Identify its home office, major officers, and number of employees. In a memo report to your
instructor, summarize your research findings.
Explain why this company would be a good or bad employment choice for you.
In Response to your ….
The 19-page article identifes activities,….
Report Purpose and Reseatch Methods
Major Findings
Reasons why
Format, Cấu trúc, người gửi, các thông tin chính, mục đích của viết cái này là gì
9.4 Summary: Keeping the Boss in the Loop (L.O. 4) Web
Like many executives, your boss is too rushed to read long journal articles. She asks you to
submit one summary to her every month on an article of interest to help her stay abreast of
relevant research in various business disciplines.
Your Task. In your field of study, select a professional journal, such as the Journal of
Marketing, Journal of Management, Journal of Accountancy, or Harvard Business Review.
Using a research database or a Web search, look for articles in your target journal. Select an
interesting article that is approximately 2,000 words long, and write an executive summary
in memo format.
Include an introduction that might begin with As you requested, I am submitting this
executive summary of . . . . Identify the author, article title, journal, and date of publication.
- Start with the main idea of the study or article.
- Summarize three or four of the most important findings of the study or article in
approximately 200 words, or 10 percent of the original article. Use descriptive rather than
functional headings. Your boss would also like a concluding statement indicating your
response to the article in a separate paragraph below your summary.
9.5 Progress Report: Closing in on Your Goal? (L.O. 4)
You have promised your parents (spouse, partner, relative, or friend) that you would submit
a progress report at this time.
Your Task. Prepare a progress report in letter format in which you do the following: (a)
describe your headway toward your educational goal (such as employment, degree, or
certificate); (b) summarize the work you have completed thus far; (c) discuss the work
currently in progress, including your successes and anticipated obstacles; and (d) outline
what you have left to complete.
Letter Format
E-mail
