V12.

cover

Front cover
Notebook
Overview of IBM Process Mining
Course code WB845 / ZB845 ERC 1.0

IBM Training
March 2022 edition
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V12.0
Contents

TOC

Contents
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Course description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1vi

Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1viii

Unit 1. Overview of IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Unit objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Acronyms(1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Acronyms(2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.1. Overview of process mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Overview of process mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
What is process mining? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
How is process mining used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
What is task mining? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Benefits of task mining and process mining integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Process mining use cases (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Process mining use cases (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Process mining and Business Process Management (BPM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
1.2. The Digital Twin of an Organization (DTO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
The Digital Twin of an Organization (DTO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
The Digital Twin of an Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
From Process Mining to the Digital Twin of an Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22
Three main phases of process mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24
1.3. Overview of IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25
Overview of IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26
Overview of IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27
IBM Process Mining capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28
Continuous process improvement and automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30
How is process discovery performed (1 of 2)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31
How is process discovery performed (2 of 2)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32
How is task mining performed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
1.4. Analyzing a process by using IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Analyzing a process by using IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Data extraction and process setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Discover frequencies, variants, rework, durations, costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
Check conformance with reference models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
Generate a BPMN model from real processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-39
Generate DMN decision tables with rules mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-40
Set and monitor KPIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-41
Monitor processes with dashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-42
Simulate your business with digital twin before engaging development costs . . . . . . . . . . . . . . . . . .1-43
Unit summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-44
Review questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-45
Review answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-46

Unit 2. Getting started with IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Unit objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

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V12.0
Contents

TOC 2.1. Generating the event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Generating the event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Navigating IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Creating a new process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Upload your data source (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Upload your data source (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Map relevant data columns (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Map relevant data columns (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Backups and reference models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
2.2. Modeling and analyzing the process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Modeling and analyzing the process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Modeling the process (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Modeling the process (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17
Applying a filter to the process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18
Drilling down to specific activities (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
Drilling down to specific activities (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
Reviewing performance views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
Viewing dashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22
Activity Map: Resource usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
Understanding relationships by using the Social net feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
2.3. The project overview dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
The project overview dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
Project overview dashboard (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
Project overview dashboard (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
Project overview dashboard (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
Project overview dashboard (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
Unit summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Review questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Review answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-33
Exercise 1: Overview of IBM Process Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-34
Exercise objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35

Unit 3. Course summary and other resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Unit objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Course objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Course objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
IBM credentials: Badges and certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Learn more about this product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Additional resources (1 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Additional resources (2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Additional resources (3 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Additional resources (4 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Additional resources (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Unit summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Course completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

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V12.0
Trademarks

TMK

Trademarks
The reader should recognize that the following terms, which appear in the content of this training
document, are official trademarks of IBM or other companies:
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International
Business Machines Corp., registered in many jurisdictions worldwide.
The following are trademarks of International Business Machines Corporation, registered in many
jurisdictions worldwide:
Resource® Think®
Social® is a trademark or registered trademark of TWC Product and Technology, LLC, an IBM
Company.
Other product and service names might be trademarks of IBM or other companies.

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V12.0
Course description

pref

Course description
Overview of IBM Process Mining

Duration: 0.5 days

Purpose
This course introduces you to IBM Process Mining. You learn the differences between process
mining and task mining, the different phases of process mining, use cases, and how process
mining is performed. You learn how to use IBM Process Mining to import a data source, map data,
and visualize a process. You are also introduced to the major features of IBM Process Mining.
The lab environment for this course uses a trial environment that is based on IBM Process Mining
version 1.12.0.3I. Access to the trial environment is strictly limited to 30 days with no possibility
of an extension. Before you enroll, make sure that you can complete the lab within the 30-day
period.

Audience
This course is intended for business process analysts, data analysts, or technical analysts that use
the IBM Process Mining product.

Prerequisites
• None

Objectives
• Define process mining and task mining and how they are performed
• Describe use cases and benefits for process mining
• Understand IBM Process Mining capabilities
• Define the Digital Twin of an Organization (DTO)
• Describe the difference between flat and multilevel processes
• Describe how to navigate the main features of IBM Process Mining
• Describe how to map data and visualize a process
• Describe backups and reference models
• Explain how to apply filters to a process
• Explain how to drill down to specific activities
• Describe the performance views including rework, duration, and cost
• Define dashboards and widgets

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V12.0
Course description

pref • Describe the Project overview dashboard

• Explain how to use the Activity Map to understand resource usage
• Explain how to use the Social Net feature to understand data relationships

Contents
• Overview of IBM Process Mining

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V12.0
Agenda

pref

Agenda

Note

The following unit and exercise durations are estimates, and might not reflect every class
experience.

Day 1
(00:15) Course introduction
(01:00) Unit 1. Overview of IBM Process Mining
(01:00) Unit 2. Getting started with IBM Process Mining
(01:30) Exercise 1. Overview of IBM Process Mining
(00:30) Unit 3. Course summary and other resources

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V12.0
Unit 1. Overview of IBM Process Mining

Uempty

Unit 1. Overview of IBM Process Mining

Estimated time
01:00

Overview
This unit introduces you to process mining, why it is performed, use cases for process mining, and
the different types of process mining. It also discusses the differences between process mining
and task mining and how each is performed in the IBM Process Mining tool. An overview of IBM
Process Mining is also provided.

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V12.0
Unit 1. Overview of IBM Process Mining

Uempty

Unit objectives • Define process mining and task mining

• Describe use cases for process mining
• List the different phases of process mining
• Explain how task mining and process mining are performed
• Understand IBM Process Mining capabilities
• Define the Digital Twin of an Organization (DTO)
• List the IBM Process Mining deployment models
• Describe how process discovery is performed
• Describe how task mining is performed
• Understand how data extraction is performed
• Describe the difference between flat and multilevel processes

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Figure 1-1. Unit objectives

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Topics • Overview of process mining

• The Digital Twin of an Organization
• Overview of IBM Process Mining
• Analyzing a process by using IBM Process Mining

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-2. Topics

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Acronyms Acronym
ADS
Definition
Automation Decision Services
(1 of 2) AI Artificial Intelligence
BAW Business Automation Workflow
BAI Business Automation Insights
BPM Business Process Management
BPMN Business Process Model and Notation
BWL Blueworks Live
CRM Customer Relationship Management
CSV Comma Separated Values
DB Database
DMN Decision Model and Notation
DTA Digital Twin of an Organization

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-3. Acronyms(1 of 2)

This slide and the next covers acronyms that are used throughout this course. It is important that
you are familiar with these acronyms and the concepts and technologies behind them.

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Acronyms Acronym
ERP
Definition
Enterprise Resource Planning
(2 of 2) ETL Extract, Transform, Load
FTE Full-Time Employee
HR Human Resources
IOT Internet of Things
KPI Key Performance Indicator
ODM Operational Decision Manager
ROI Return On Investment
RPA Robotic Process Automation
SaaS Software as a Service

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-4. Acronyms(2 of 2)

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1.1. Overview of process mining

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Overview
w off processs
mining

Figure 1-5. Overview of process mining

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What is process mining?

• Process Mining discovers, monitors, and optimizes business processes.
• It converts a company’s system data into accurate process models, giving actionable insights
into process behavior and inefficiencies.

The customer view

of the organization Sources
and processes
IBM
Mobile Process
Mining

Desktop

Data Knowledge
Cloud storage base

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-6. What is process mining?

• Enterprises execute their business processes across several different stakeholders, such as
enterprise resource planning (ERP) systems, customer resource management (CRM) systems,
customer care applications, and ticketing systems, among others.
• When business processes don’t belong to one single application, it can become difficult for a
business user to have a clear, end-to-end view of the process. Process users often feel like the
process is too complex and difficult to be managed or understood.
• Process Mining can automatically streamline the end-to-end process, starting from the
available data of the applications that the process is running on.
• In the gray box in the center of the illustration, the business activities and processes are
shown together with their sources (such as desktop applications, mobile applications, and
cloud applications).
• IBM Process Mining extracts this digital footprint, uploads it into the platform (Data storage)
and then a knowledge base is created by using IBM Process Mining’s algorithms.

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How is process mining used?

• Information systems, such as
Customer
Enterprise Resource Planning Account
Service Finance
and Ops
Administration
(ERP) or Customer Relationship Executive
Management (CRM) tools, Management

provide an audit trail of

processes with their respective
log data. Invoice
Reconciliation
Teams

• Process mining uses data from IT

systems to create a process
model, or process graph. This is
where end-to-end process is
examined and the details of it
and any variations are outlined.

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-7. How is process mining used?

To fully understand a process from the human and service workflow layer can be confusing. Using
process mining, you only deal with actual data that is recorded to systems of record to paint a
picture of real-world transactions that feed activities and processes.
6 Differences Between Traditional Process Analysis and Process Mining
1. How Processes Get Discovered
With traditional business process analysis, the process is typically discovered by reaching out to
all the process stakeholders. Whether by individual interviews, group workshops, employee
shadowing or even sending out a questionnaire, the goal is to piece together the information from
the stakeholders to create a process model.
Today more processes leave a digital trace in the form of event logs. Process Mining gathers data
from these event logs taken from a business’s systems or a data warehouse. The minimum data
requirements needed to map a process are the activity name, a unique case ID, and a timestamp
for each case. Once process mining software has the data requirements, then it uses
sophisticated algorithms to automatically discover the process and create an end-to-end model
that displays all activities, the paths between the activities, and the frequency of those paths. You
can then compare your as-is model to an uploaded reference model for an instant comparison.
Another noteworthy fact, not only can processes be discovered and modeled but business rules
and organizational models can also be automatically discovered with advanced process mining
software.
2. The Quality of the Information
One of the main challenges with interview and workshop methods is the accuracy of the
information collected. Interviews and workshops rely on employees to remember every activity
they’re involved in with perfect detail but that’s easier said than done. Human bias,
disagreements between employees or even as much as one employee that is having an “off day”

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will all affect the accuracy of process discovery. Employee shadowing can cause the worker to
feel pressure to “perform”. In contrast, the process model that is created with process mining is
transparent and accurate because it's derived from fact-based data rather than subjective and
often siloed employee knowledge. The quality of the insights makes for better decision-making
and decreases risks when developing new business strategies.

3. The Time Commitment

Because process mining automatically discovers, maps, and analyzes business processes, the
time that is spent is drastically reduced not just for process discovery but throughout the entire
process management lifecycle. A standard process with an enterprise resource planning system
for instance can be discovered in just a few hours. Collecting information through manual means
is a more complicated matter. It can be difficult to get the proper time commitment from workers
who need to juggle priorities and switch between activities at a moment’s notice. Stakeholders
will all need to come to an agreement to verify the process. After that comes the modeling and
analysis. These steps alone can take several weeks to complete. Then, a high-level analysis of the
expected behavior of the reference model can take from a few weeks to several months. You
haven’t even monitored deviations and inefficiencies.

4. Process Improvement Capabilities

The fact that process mining automatically discovers and analyzes processes makes it the perfect
tool for continuous process improvement. Anytime you make changes to a process you can use
the newly generated data to create an updated process map with new sets of insights to measure
process improvement. Advanced process mining capabilities go beyond measuring process
improvement and can be applied as a solution for business process improvement strategy.
Simulation engines offer a way to create and test what-if scenarios and analyze them before
selecting the appropriate changes for process improvement. This includes testing the results of
potential RPA in a process before adding in any automation. When a new process model is created
after process automation is implemented, you’ll see the performance of the bots and immediately
see whether they are working as expected. Measuring process improvement gets a lot more
complicated without process mining. If you have spent months to manually discover a process,
you have to undergo the same ordeal every time you change the process making it nearly
impossible to compare the current process performance with past performances in a timely
manner.
5. Dynamic Process Models
We’ve already covered the different ways a process workflow is discovered and then modeled. So,
what are the qualities of the process models? Do the qualities of the process model change based
on how the process is discovered? The answer is yes. Because all it takes for process mining to
create a process model is a data upload, you can update your process model with the most
current available data as often as necessary. With every new data upload, you can perform a
process analysis to find new inefficiencies in the process and changes in process operations. The
timing, accuracy, and comprehensiveness of these process models make them dynamic process
models. They are interactive models that you can zoom in and out of to get a highly defined or
broader view depending on whatever level of context you want. In contrast, static process
models are the result of process discovery where the process steps are collected and evaluated
from employee interviews. The procedures that are captured during interviews represent a

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specific timeframe. The static process model gets outdated quickly whether due to seasonality,
new or updated policies, new employee onboarding, or changing business strategy. In order to
update a static process model with traditional process analysis techniques, you’d need to conduct
a whole new round of interviews.

6. User Interaction Data Integration

Tasks like matching information between documents are essential components of a process
activity. Leaving people-completed work out of the process model leaves holes throughout the
process. Businesses without process mining or task mining will need to resort to the same
traditional process analysis methods. Process mining combines with task mining, making it
possible to have a truly end-to-end process model. Task Mining is the discovery, monitoring, and
analysis of user interaction data on a desktop. Task mining is covered on the next slide. It enriches
the information that is gathered from system event logs by adding in all the steps users perform in
the front-end applications or applications.

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What is task mining?

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-8. What is task mining?

Task Mining is the discovery, monitoring, and analysis of user interaction data on desktops
through the collection of front-end activities. While business data in your operational systems
describes a process by showing you which and when steps have occurred, user interaction data is
everything done by people to accomplish those steps. The main insights obtainable from task
mining are the following insights:
• Productivity 
You can discover how much time users are allocating on the process and how much time the
activities are idle because of context switches.
▪ Precisely calculate the costs of your process based on the productive time of your
resources on the process.
▪ Understand on which applications users are working the most.
• Working Patterns 
You can discover the main patterns of performing a business activity and the most efficient
ways to complete the activity by identifying deviations and inefficiencies.
▪ Set the most efficient patterns as best practice for the employees.
▪ Understand root-causes of inefficiencies and take actions to solve them.
• Automation
You can discover the working patterns to be automated, with the best tradeoff between
benefits and complexity.
▪ Simulate the automation of the most suitable working patterns and verify performance and
cost benefits.

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▪ Complete picture of the process: The combination of business data and user interaction
data creates the full picture of the process, which can be analyzed from both business
level and task level.

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Benefits of task mining and process mining integration

• Perform analyses at different levels of detail for your process, providing you with a complete
picture of your process
• Use the insights to design the best automation strategy
• Automate frequent paths of the process, and repetitive and unproductive tasks
• Design strategies to reduce the most critical process deviations by focusing on the related root
causes

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-9. Benefits of task mining and process mining integration

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Process mining use cases (1 of 2)

Process mining can Financial Process mining can

help identify institutions use help to identify a

Software
Finance
Education

effective course process mining clearly documented

curriculum by software to improve process. It can also
monitoring and inter-organizational help IT
evaluating student processes, audit administrators
performance and accounts, increase monitor the process,
behaviors, such as income, and allowing them to
how much time a broaden its verify that the
student spends customer base. system is running as
viewing class expected.
materials.

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-10. Process mining use cases (1 of 2)

This slide and the next cover popular use cases for process mining.

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Process mining use cases (2 of 2)

Process mining Process mining can Process mining can

provides provide insight into help to assign the

E-commerce

Manufacturing
Healthcare

recommendations buyer behaviors and appropriate

for reducing the provide accurate resources depending
treatment recommendations to on case (such as
processing time of increase sales. product attributes),
patients. allowing managers
to transform their
business operations.

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-11. Process mining use cases (2 of 2)

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Process mining and Business Process Management (BPM)

• Process mining Playback zero
occurs during the
BPM descriptive Definition
1 - 3 weeks
modeling phase.
This is also known Descriptive modeling Analytical modeling Validate
as the as-is model
• This is accomplished Discovery As-is model Analysis To-be model Final Playback
during playback zero • Process goals • Current state • Refine the • Business data
in the IBM Playback • Critical model in current state • Business case
success factors various process model with estimated
methodology. • Scoping formats • Added value potential value
• Process • Captured analysis and impact
capture and information: • Root cause • Scope and
documentation RACI, SIPOC, analysis effort
and issues • Opportunity assessment
prioritization • Process model
• Process diagram
simulation (BPMN)

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-12. Process mining and Business Process Management (BPM)

Business Process Management (BPM) is an integrated approach to aligning the key activities of an
organization into processes you can consistently measure to optimize value to your organization
and its end customers. Process mining can be used as part of a larger BPM project to aid in the
process discovery phase. When process mining is part of a larger BPM implementation, it is a
fundamental technology that is used during the descriptive modeling phase in which the as-is
model is created.
Process mining technology can be used throughout the BPM project to continue analysis of the
as-is process based on actual data of how the company is operating. It can also be used to
monitor the performance of the implemented automations. Processes can be rediscovered,
leveraging the new data that is created by automation, to find new inefficiencies and opportunities
for further automation.
To learn more about the BPM and process modeling, it is suggested that one explore the following
courses: Developing Workflow Solutions using IBM Business Automation Workflow V20.0.0.1 and
Developing Case Management Solutions using IBM Business Automation Workflow V20.0.0.1

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1.2. The Digital Twin of an Organization (DTO)

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The
e Digitall Twin
n off
an Organizationn
(DTO)

Figure 1-13. The Digital Twin of an Organization (DTO)

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The Digital Twin of an Organization

• The Digital Twin of an
Organization is a perfect
digital copy of your
process that uses the
most current business
data.
• Unlimited changes can be
tested in the virtual model
before implementation in
the real process, giving
businesses a risk-free
way to evaluate the best
process change
initiatives.

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-14. The Digital Twin of an Organization

Digital Twin of an Organization

• While Process Mining delivers an accurate, end-to-end view of a business process, Digital
Twin of an Organization (DTO) goes a step further, providing additional information about a
process to transform the process model into a precise, dynamic process model.
• DTO is a perfect digital copy of your process model that uses the most current business data
to show companies how the process is running in almost real time. Unlimited changes can be
tested in the virtual model before implementation in the real process. This gives businesses a
quick and risk-free way to find the best process change initiatives that will be relevant to the
market and guarantee added value.
• In short, the biggest difference between traditional process mining models and DTO models is
the level of insights the solution is able to derive from the data and therefore, an increased
understanding of the process.
Process mining capabilities that enable Digital Twin of an Organization include:
• Task Mining - Task Mining discovers, monitors, and analyzes users’ interaction data on a
desktop. After collecting user interaction data, an event log is generated with the fine-grain
tasks occurring within a business activity, discovering the related end-to-end user flow. The
same drill-down analysis that is performed on system data can be done on task data, giving a
more complete view of the process.
• Business Rules Miner - Automatically derive Business rules according to business data, to
reveal not only the probability but also why a process follows a specific path. This insight lets
you create precise scenarios as part of your change initiatives that you can later simulate to
test for effectiveness.

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• Simulation - Run a simulation of your To-Be process. Businesses can create what-if scenarios
by using a BPMN and Decision Rules Miner in order to identify the Return on Investment
before moving forward with the change implementation, making it incredibly fast and simple
to see what benefits you are getting from the changes.

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From Process Mining to the Digital Twin of an Organization

Business Conformance
Frequency Performance Task Mining Cost Automation Simulation
Rules Checking

Chat
Reference Bots

DTO
Process Model
Manual What-if
Mining Activities
activities
Contextual
data scenarios

ROI

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-15. From Process Mining to the Digital Twin of an Organization

The journey from process mining to creating a digital twin of an organization can be depicted as
follows:
1. Frequency The traditional process mining approach derives the process model from the data,
a model based on activities and transitions. The first area to analyze is frequency of activities
that make up the process. Most processes involve manual activities without a digital footprint,
in IBM Process Mining, these manual process can be added to the process also providing
frequency information.
2. Performance A key indicator of the process is its performance in areas of duration. It’s
important to identify critical activities, resources, and roles involved in the process. From
there, you can identify the most relevant influencer from a performance perspective.
3. Costs After evaluating performance, costs need to be considered. This includes costs that are
related to resources, activities, and roles in the process. Using this information, you can
identify the most relevant influencer from a cost perspective.
4. Business Rules IBM Process Mining automatically derives the BPMN model of the process
and identifies the decision rules that are related to each transition of the process.
5. Conformance Checking With conformance checking, a model of the process can be compared
with the real process you derived from the data identifying non- conformances and deviation
and its relevance in terms of time and costs.
6. Automation Once a digital twin of your organization is created, you can monitor your
automation journey identifying the actual level of automation, resource allocation,
compliance, and conformance.

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7. Simulation Simulation capabilities allow you to define what-if scenarios and evaluate future
operational changes to your organization before implementing them. You can then evaluate
your return on investment before moving forward with the implementation.

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Three main phases of process mining

You can distill the activities that are listed on the prior page to three
main phases of process mining: discovery, monitoring, and
optimization.
1. Discovery: During this phase, the data (event logs) is extracted
Discovery
from a company’s information systems and transformed to be
uploaded into the IBM Process Mining platform where algorithms
then process the data to discover and graphically represent the
process. Monitoring
2. Monitoring: In this phase, the process is monitored in terms of
performance and compliance by identifying the best performers,
happy paths, bottlenecks, critical activities and resources, and Optimizing
deviations as well as performing root cause analyses.
3. Optimizing: Running processes are analyzed to predict the
expected behavior, lead time, and cost by identifying the best path
to follow to stay in line with process performance and costs.
Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-16. Three main phases of process mining

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1.3. Overview of IBM Process Mining

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Overvieww off IBM

M
Processs Mining

Figure 1-17. Overview of IBM Process Mining

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Overview of IBM Process Mining

• IBM Process Mining is shipped with Cloud Pak for
Automation foundation Process mining
• It is available on any Cloud Pak offering
From real events logged by enterprise
• The software can be deployed on-premises via the Red Hat apps
OpenShift operator or with a traditional installation, as well • Discover processes from real work
• Discover lead time, cost, rework,
as in the cloud with a software-as-a-service (SaaS) model
and conformance issues
• Discover automation opportunities

Connection
Available on Task mining
points examples
• Red Hat OpenShift (operator) From human actions
• Workflow interoperability
• On-premises • Discover real work done during an activity
• Business Rules to Decisions
(traditional installer) • Automate most frequent action paths with RPA
• RPA recommendations
• Software-as-a-Service • Combine process and task mining to analyze
• Data integration for Automation
• AI ingestion different levels of details, and get a complete
picture of your process

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-18. Overview of IBM Process Mining

• IBM Process Mining enables clients to discover and analyze business processes by using two
complimentary approaches: from the application event logs (process mining) and recording
the user behavior on desktop machines (task mining). These approaches are seamlessly
integrated and together make up one of the pillars of AI-powered automation. As you will see
in the upcoming slides, they can help you to leverage automation in several different ways.
• This solution is offered as part of the Automation Foundation layer and can be used through
any available Cloud Pak offering (Business Automation, Watson AIOps, Integration, and
Network Automation). IBM Process Mining offers several connection points with different
Cloud Pak capabilities. For example, the workflow export/import features (by using the
Business Process Management Notation - BPMN), the RPA Bot recommendations, and the
data Integration in order to trigger events for automation.

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IBM Process Mining capabilities

Discovery

Optimizing
Monitoring
• Process • KPI and cost • What-if
discovery • Compliance scenarios
• Task mining • Automation • Simulation
• Business rules • Root cause • Automation
mining analysis recommendatio
• Multi-level n:
process mining RPA and
Workflow
• ROI calculator

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-19. IBM Process Mining capabilities

• Looking at the process mining domain, the journey can be broken down into three steps:
discovery, monitoring, and optimizing.
• Starting with the first step, discovery, IBM’s process mining solution provides process
discovery. IBM Process Mining has three distinctive capabilities that allow organizations to
create a precise process model that reflects the present state of the business process. This
process model is called a Digital Twin of an Organization, or DTO.
• These three capabilities that make the DTO possible are:
a. Task mining, another foundational technology in the discovery phase of the automation
journey that uses an agent to record the user desktop interactions to understand the
process at the task level.
b. Business rules mining, a feature that shows not only the frequency of following a specific
path, but also uncovers why the process follows that path.
c. Multi-level process mining, a capability that allows businesses to analyze complex
processes in a single comprehensive analysis.
• A procure-to-pay process is a good example of a complex process as it involves several
different entities, like purchase requisition, purchase order, good receipt, and invoice. With
multi-level process mining, you don’t need to split the process into different analyses because
all the process parts belonging to each entity are streamlined in a single view.
• The second step is monitoring. Here, the DTO can be used to monitor business key
performance indicators (KPIs) and costs, check compliance by comparing the expected
process behavior with the real behavior that is derived from the data and uncover the root
causes of the process deviations. You can even monitor the current process automation level.

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• The last step is optimization, where you can use the DTO to create what-if scenarios of your
to-be process. The simulation feature then lets you test all future actions that you are planning
to implement on your process, check the automation recommendation that comes out of the
integrated analysis between process and task mining, and easily calculate the expected return
on investment (ROI).

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Continuous process improvement and automation

Starting from the

different Process discovery
stakeholders of a and mining
business process
Automatically With the simulation,
discover the as-is create a to-be model
process and discover AI powered
of the discovered automation
Continuous process where automation process and
monitoring can be implemented generate different
“what-if” scenarios IBM Process Mining
is part of the Cloud
Simulation and Pak for Automation
“What If” scenarios that powers AI based
solutions

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-20. Continuous process improvement and automation

• Companies can use IBM Process Mining with the execution capabilities of the Cloud Pak, like
Business Automation Workflow and Robotic Process Automation (RPA) to act on their
processes.
• Companies can implement a continuous improvement approach that can be applied to any
business process, starting from the discovery phase, then generating the as-is process
analysis, and finally by using simulation and what-if analyses to generate a to-be model to
calculate the expected return on investment (ROI).
• Then, you can select the best automation capability to improve your process based on the
analysis carried out with IBM Process Mining.
• Finally, after taking action on the process, you can continue to monitor the process with IBM
Process Mining, getting data from the new stakeholders to see whether the actions are
behaving as expected, and seeing where to take further action to improve the process.

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How is process discovery performed (1 of 2)?

Data: Logs from information systems Data: Digital twin
User’s desktop organization
recordings

Analytics

Process Task
mining mining Scope:
Actual
Event logs (Data sources) work done
by
Discovery
employees

Overview of IBM Process Mining © Copyright IBM

© Copyright Corporation
IBM Corporation2020,
2020, 2021
2021

Figure 1-21. How is process discovery performed (1 of 2)?

• Process Mining is a technology that uses data in the form of event logs, extracted from the
applications that a process is running on, to automatically generate a visual representation of
the process.
• Process Mining requires only three pieces of information to create process visualizations:
a. The event ID
b. The activity name
c. A timestamp
• Additionally, with added task mining capabilities, it is possible to use an agent recorder to
capture user desktop interactions for a deep comprehension of the process at the task level.
• The event logs are analyzed by using process mining algorithms to discover the real picture of
a process, starting from its digital footprint, allowing you to run process analysis and
monitoring based on the real data.

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How is process discovery performed (2 of 2)?

• Depending on its complexity, a process can be defined as:
ƒ Flat, when its activities are related to one main process entity (for example an order, a ticket)
ƒ Multilevel, when its activities are related to multiple main process entities, with possible complex many-
to-many relations between each other.
Customer
Service Financ
• To get more insight, it is possible to add Account
Administration e and
Ops
more information: Executive
Management

ƒ Activity end time so that the system provides

an analysis of the activity service time.
Invoice
ƒ Resource carrying out the activity and the Reconciliation
Teams
related role so that the system automatically
provides an activity map and a social network
analysis of the resources
ƒ Contextual data which can enhance the
perspectives of analysis (such as vendor, plant,
material).

Overview of IBM Process Mining © Copyright IBM Corporation 2021, 2022

Figure 1-22. How is process discovery performed (2 of 2)?

Case
• A case is an instance of a process.
• In flat processes, each different process-id defines a new case. For example, in a ticketing
process a case can be related to a specific ticket#.
• In multilevel processes, each different combination of process-ids defines a new case. For
example, consider a process in which two orders are received in two different moments but
registered in a unique invoice: this is considered as one single case.
Activity and event
• An event occurs every time an activity of the process is executed.
Process variant
• A process variant is a unique path that a case takes to cross the process (from the start to the
end). Being able to analyze different variants is important to identify, for example, common
deviations (regarding a normative model) and inefficiencies.

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How is task mining performed?

Task Mining is made up of many components, from the user perspective two of them are used:
1. TM Pattern Analysis and Classification: This component is a web application that runs server side
and allows the configuration of the user’s activities in terms of tasks and relevant data.
2. TM Agent: This front-end component runs on the client workstations to track the user's activities
according to the configured monitoring list. The tracked data is sent in encrypted format to the TM
Data
ata Collector to be stored in a reserved file system.

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-23. How is task mining performed?

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1.4. Analyzing a process by using IBM Process
Mining

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Analyzingg a processs
by using
g IBMM
Processs Mining

Figure 1-24. Analyzing a process by using IBM Process Mining

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Data extraction and process setup

The first step is data extraction and preparation. In this phase of the process mining analysis,
the event logs are extracted from the various applications where the process is executed.

ERP IBM Data

Stage, App
Connect… Data source, data mapping
CRM
Extract
Transactions HR Transform
Load (ETL)*
BAW

BAI IBM Process

Mining

Task Mining
User desktop
actions
* ETL contribution packages available for P2P/SAP and O2C/SAP
Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-25. Data extraction and process setup

• The first step, necessary in all process mining projects, is data extraction and preparation. In
this phase of the process mining analysis, the event logs are extracted from the various
applications where the process is executed.
• Once the data is extracted, extract-transform-load (ETL) software aggregates and transforms
the data to create a data set that is compliant with the format that is needed by IBM Process
Mining. It is also possible to use connectors from solutions like IBM Data Stage or App
Connect to retrieve the data in an easier way. Relevant business data related to a specific
domain of the process data can enrich the data set for a better analysis. In a procure to pay
process, for example, this business data might refer to the order type, vendor or material
group.
• Once the data set is ready, it is time to upload it to IBM Process Mining to automatically
visualize the process.
• Task Mining has its own platform that collects the data that is recorded by the user desktop
agent. After the data is configured, it is automatically sent to IBM Process Mining to be
visualized.

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Discover frequencies, variants, rework, durations, costs

• Instantly visualize 2
1
the real processes
• Most frequent
activities, reworks,
and variants can be
good automation
candidates for RPA
or Workflow
• Highest wait-time 3 4
and durations show
potential
bottlenecks
• Identify costly
activities based on
resource cost
Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-26. Discover frequencies, variants, rework, durations, costs

With the data set uploaded and visualized by process mining, you can start analyzing the process.
The visual representation of the process that IBM Process Mining creates is intuitive. Activities are
shown as boxes and the transitions between the activities are shown as arrows.
1. You can immediately identify the most frequent activities
2. Or you can identify the most critical activities in terms of waiting or execution time
3. You can understand the most frequent process paths. In this example, there is a variant that
covers 27.8% of the total cases.
4. You can also identify the most expensive activities based on the resource and activity cost
All of this can help you identify the critical activities that need to be monitored, improved, and
possibly automated.

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Check conformance with reference models

• Quickly identify
non-conformant
cases
• Import as-designed
List of deviations
BPMN reference and statistics
models from any
Business Process
Automation Tool
that supports
BPMN
• Discover cost of
nonconformance,
fitness level
Nonconformant activity
• Run a root-cause and transitions

analysis
Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-27. Check conformance with reference models

• The next step is conformance checking. This feature compares the expected process behavior
with the actual data-derived behavior. With full interoperability of IBM Process Mining with the
Business Process Management Notation (BPMN) standard, the reference model – defined as
the process model that represents the expected behavior – can be imported from Blueworks
Live, IBM Business Automation Workflow (BAW), or any tool that supports the BPMN standard.
• The conformance check provides information about the conformant cases, a list of deviations,
and statistics that show the impact that the deviation has on the process in terms of
performance and cost. Root cause analysis reveals which business data is the biggest
influencer of a specific deviation.
• A deviation is an activity that was executed but was not expected. A nonconformant activity is
an activity that has been executed, even if it is not included in the reference model.

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Generate a BPMN model from real processes

• BPMN model generated
from events, filters can Process roles
be applied (exclude
running cases, exclude
nonconformant cases,
keep most frequent
variant, and so on)
• Export BPMN to
any Business Process Process activity
Automation tool that Process gateway
supports BPMN for
finer modelling
• Export BPMN to Business Process Management tool that supports BPMN for implementing
workflows

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-28. Generate a BPMN model from real processes

• Because IBM Process Mining fully supports Business Process Management Notation (BPMN),
it is possible to generate the BPMN model starting from the data-derived process model, by
using it as an entry point for a modelling analysis on IBM Blueworks Live (or any Business
Process Analysis tool) or as a starting point for a workflow implementation on IBM Business
Automation Workflow (BAW).
• The picture shows an example of a BPMN model that is derived from the data in IBM Process
Mining.

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Generate DMN decision tables with rules mining

• Rules mining discovers the
business logic behind the Statistics of
coverage and
gateways precision of
each business
• This feature uses the uploaded rule discovered
business data together with the
event log to show why the process
follows a specific route
• You can set the business data to
consider the details level
• You can implement the business
logic in any Business Rules Engine
Business rule discovered
software

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-29. Generate DMN decision tables with rules mining

• A key differentiator of IBM Process Mining is the Decision Rules Mining capability. This feature
uses the uploaded business data together with the event log to show why the process follows
a specific route, as well as the frequency that the route is followed.
• In this way, you can understand the logic behind the gateways of a process; in other words,
you can discover the implicit business rules and understand why the process is following one
path rather than another.
• With the newly discovered rules, you can leverage new automation, implementing it on the
Operation Decision Manager (ODM) or on the Automation Decision Services (ADS).
• Decision Model and Notation (DMN) is a modelling language and notation for the precise
specification of business decisions and business rules.

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Set and monitor KPIs

• A crucial step during
process analysis is defining
and monitoring key
performance indicators
(KPIs) for a process.
• Set KPIs based on case
lead-time and cost, activity
throughput, activity wait-
Critical
time, resource allocation, activities
and cost
• Monitor in process views
and dashboards

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-30. Set and monitor KPIs

IBM Process Mining can define a full stack of KPIs based on time and resource allocation to
instantly show which activities are not performing as expected (red boxes) and to get a high-level
picture of the overall process.

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Monitor processes with dashboards

• Generic overview dashboards
• Customizable business dashboards
built from widgets with low-code UI
• Out-of-the box Procure to Pay and
Order to Cash dashboards such as
Maverick purchases

30+ widgets like

bar chart, bubble
chart, line chart
to be customized

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-31. Monitor processes with dashboards

• Most of the time, standard key performance indicators (KPIs) are not enough to answer the
business needs of the client or to provide a better understanding of business process pain
points.
• When performing a process analysis, it is important to check for insights that are related to the
business domain of the process. Think about a procure to pay process. Crucial insights might
include the amount that is ordered with each vendor, where the invoice is registered before
the purchase order is inserted, or to see the distribution over the time of the total amount.
• To answer these kinds of questions, the Advanced Analytics tool in IBM Process Mining allows
the creation of custom business dashboards, by using a low-code user interface. The features
provide more than 30 different widgets with a configuration similar to Excel.
• The slide refers to the term “Maverick purchases“. This describes the purchasing situation in
which services and materials are purchased outside of the purchasing and procurement
process.

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Simulate your business with digital twin before engaging
development costs
• Create scenarios from
as-is process:
allocating resources, Compare the
simulation with the
adding RPA bots, data derived
changing processes, analysis

and rules
• Run simulations and
compare as-is and to-
be side by side:
processes, KPIs, costs
• Load BPMN models
from any tool that Select the expected
level of automation
supports BPMN and of a specific activity
run simulations to
verify achievement of
business goals
Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-32. Simulate your business with digital twin before engaging development costs

• After the analysis is complete, it is time to act on the insights, by using the Cloud Paks for
Automation capabilities.
• Common questions include:
▪ Is there a way to test automation actions before implementing them?
▪ And how can you calculate the expected return on investment (ROI) from specific actions
on the process?
• Using the Digital Twin of an Organization (DTO) model derived from the data, along with the
simulation capability, you can play with the model, testing the actions that you have in mind.
For example, you can add more full-time equivalent (FTE) resources working on a specific
activity, or you can simulate an RPA Bot implementation on a specific task where you found a
lot of repetitive reworks.

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Unit summary • Define process mining and task mining

• Describe use cases for process mining
• List the different phases of process mining
• Explain how task mining and process mining are performed
• Understand IBM Process Mining capabilities
• Define the Digital Twin of an Organization (DTO)
• List the IBM Process Mining deployment models
• Describe how process discovery is performed
• Describe how task mining is performed
• Understand how data extraction is performed
• Describe the difference between flat and multilevel processes

© Copyright IBM Corporation 2020, 2021

Figure 1-33. Unit summary

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Review questions
1. True or False: Process mining uses real data from a company’s information systems to create
a process model.

2. True or False: Process Mining is the discovery, monitoring, and analysis of user interaction
data on desktops through the collection of front-end activities.

3. True or False: The Digital Twin of an Organization is a perfect digital copy of your process that
uses the most current business data.

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-34. Review questions

Write your answers here:

1.
2.
3.

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Review answers
1. True or False: Process mining uses real data from a company’s information systems to create
a process model.
The answer is True.

2. True or False: Process Mining is the discovery, monitoring, and analysis of user interaction
data on desktops through the collection of front-end activities.
The answer is False. This refers to task mining.

3. True or False: The Digital Twin of an Organization is a perfect digital copy of your process that
uses the most current business data.
The answer is True.

Overview of IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 1-35. Review answers

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Unit 2. Getting started with IBM Process

Mining
Estimated time
01:00

Overview
In this unit, you learn how to navigate IBM Process Mining and import a data source and generate
the event log. You learn how to model the process and use IBM Process Mining features to analyze
the process. You learn how to apply filters to the process, drill down to an activity, and review the
performance views including duration, rework, and cost. You learn how to use IBM process Mining
functions such as the Activity Map and Social Net feature to understand data relationships. You
also learn about dashboards, widgets, and what the Project overview dashboard displays.

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Unit objectives • Describe how to navigate the main features of IBM Process Mining
• Describe how to upload and map data
• List the required data fields to generate the event log
• List the steps required to visualize a process
• Describe backups and reference models
• Explain how to apply filters to the process
• Explain how to drill down to specific activities
• Describe the performance views including rework, duration, and cost
• Define dashboards and widgets
• Describe the Project overview dashboard
• Explain how to use the Activity Map to understand resource usage
• Explain how to use the Social Net feature to understand data
relationships

© Copyright IBM Corporation 2020, 2021

Figure 2-1. Unit objectives

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Topics • Generating the event log

• Modeling and analyzing the process
• The Project Overview dashboard

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-2. Topics

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2.1. Generating the event log

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Generating g the
e
eventt log

Figure 2-3. Generating the event log

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Navigating IBM Process Mining

• When you start IBM Process Mining, you are presented with the Workspace.
• IBM Process Mining has a menu bar for all the central features.
• You start with defining the data source.

• After importing, you are taken to the Model view.

• In the Model view, you can analyze your process.

• The remaining views perform the following:
ƒ BPMN: view your process by using Business Process Model and Notation (BPMN)
ƒ Dashboard: process statistics including customized dashboards
ƒ Diff: allows you to compare two processes by using a filter template
ƒ Activity map: which resources and roles are involved in which activities
ƒ Social net: allows you to visualize relationships within the process
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-4. Navigating IBM Process Mining

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Creating a new process

1 2
To create a new project:
1. Sign in to your account.
2. In the workspace, click
Create process.
3. Provide a
title and
3
organization
and click
Create
process.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-5. Creating a new process

• In the workspace, you can create, navigate, delete, and organize your processes and
organizations.
• Each box represents a process. Each process belongs to an organization.
• You can share organizations with others in your company.
• After scoping the project and creating the new process in the workspace, you can begin
importing data.

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Upload your data source (1 of 2)

• When you open the process, you are presented with the data source feature.
• This is where you upload the data.
• Click Select data source file to upload the data to be mapped.
• You can select Append to existing to upload multiple data sources.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-6. Upload your data source (1 of 2)

If you have a reference model from a prior implementation, you can use that to help visualize
differences and variations.

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Upload your data source (2 of 2)

• Data that is
uploaded is
known as an
event log where
each row is an
event.
• Three fields are
required to upload
data: Process Id,
Activity type,
Activity start time

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-7. Upload your data source (2 of 2)

The following fields are not necessary, but give you much better insight:
• Activity end time – to see activities’ duration in your process
• Resource – shows the relationship between activities and resources
• Role – groups resources in relation to activities
• Any other field that you might require can be tagged as a custom field

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Map relevant data columns (1 of 2)

• After you upload the data, you must
map it.
• You need to define what each field
represents.
• You do this by highlighting the
column, then selecting the mapped
data field.
• Use the clear button to undue.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-8. Map relevant data columns (1 of 2)

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Map relevant data columns (2 of 2)

• IBM Process Mining recognizes date
patterns in the data automatically
and allow you to select it.
• For custom fields, you must define
the data type manually.
• After completing all the data
mappings, click Visualize your
process to start analyzing the
process.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-9. Map relevant data columns (2 of 2)

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Backups and reference models

• When importing a data source, if you have a reference model, you can import that instead of
performing the data mapping.
• The reference model can be imported directly or as part of a backup file.

• Backup files are saved with

an .idp extension.
• A reference model is required
to perform conformance
checking.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-10. Backups and reference models

The reference model depicts the process as it is understood, not as it is implemented. A reference
model is compared with the derived model to perform conformance checking and to determine
activities being performed that are not forecasted in the reference model.
The .idp file is meant to save an entire project: the mapping, the cost, the working time, the KPIs,
the dashboards, the filters, and so on. The file does not save the data sources and is used to back
up a project (if you erase your project, you can easily get it back) or to deploy a project into
another process mining instance.

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2.2. Modeling and analyzing the process

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Modelingg and
d
analyzing
g the
e
process

Figure 2-11. Modeling and analyzing the process

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Modeling the process (1 of 2)

The 1 2
Frequency 3
view is the 4
5
default
7 6
model view
of the
process. In
the
Frequency 8
view, you can
immediately
see the most
frequent
activities and
paths the
process took.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-12. Modeling the process (1 of 2)

In the Frequency view, the process is represented with boxes and arrows. Each box represents an
event or an activity that happened in the process. The arrows represent the various paths that the
process took based on the event log. Within each box, the roles that are involved in the activity are
listed along with the frequency it is executed. The dark blue boxes represent the most frequent
activities. Refer to the lower right for the color mapping to the frequency number. The darker the
arrows, the higher the frequency. While in the model view, you can perform the following:
1. You can navigate throughout the user interface by using the top menu selecting the main
features:
- Datasource, dashboard, Diff, Model, BPMN, Activity map, and Social net.
2. The toolbar allows you to:
- Create new filters, edit activity aliases, export the process, create new end activities,
navigate between BPA and Analytics, and edit the settings.
3. You can navigate back to the workspace to view your processes by clicking the breadcrumb
trail at the top.
4. While in the model view, you can choose to view it in either Portrait or Landscape mode.
5. You can open and close the left navigation panel by clicking the arrow.
6. You can check the model’s conformance by reference, comparison, or data-derived.
7. You can select different perspectives for the model view including Frequency (shown on the
slide), Rework, Average duration, Median duration, Minimum duration, Maximum duration,
Weighted average duration, Cost, and Overall cost.

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8. You can view different information regarding the process by navigating the panel on the left.
While in the Model view, you can filter what is viewed. You can also get information regarding
model details and log statistics.
In the Frequency view, the most frequent paths between activities of the process can be
identified.
• The numbers next to the lines shows how many times that specific process flow has been
followed.
• The numbers within the rectangles show the number of times that the activity is performed
• The description in the rectangles indicates the name of the activity and the roles by which the
activity is carried out. They could be more than one (multiple dots are displayed).
• The green circle at the lower right corner of the activity rectangle indicates the Model coverage
(100% indicates that the Model details cover all the possible relationships of that activity.
• The percentage indicates how many possible relationships you are currently visualizing. The
level of relations is adjustable)
Note: beside the frequency of a transition, a number in parentheses could be present: that
represents the number of events of the same case, which was executed in parallel on multiple
activities.

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Modeling the process (2 of 2)

The following
can be done in
the BPMN
view:
1. Perform
rules
discovery
2. Export a
copy of the
model
3. Share it
with others
or create
new
simulations

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-13. Modeling the process (2 of 2)

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Applying a filter to the process

• The Filters section
allows you to analyze
the process with a
limited subset of cases
that answer specific
user requests.
• You can also apply
simple filters to the
process by selecting an
activity and selecting a
filter.
• While modeling the
process, you can view
the model details and
log statistics specific to
the filter being applied
to the model.
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-14. Applying a filter to the process

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Drilling down to specific activities (1 of 2)

• IBM Process Mining allows you to
act directly on the model scheme by
directly clicking an activity or by
clicking the transition.
• The statistics window displays
aggregated data about the execution
of the selected activity, resources
and roles involved, average lead
time, and so on.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-15. Drilling down to specific activities (1 of 2)

• Within the Statistics window, you can select to filter by Activity, Process, Resource, Role, or
custom fields.
• You can view statistics for any activity by highlighting it and clicking Statistics.
• The statistics window is presented with the resource selection applied

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Drilling down to specific activities (2 of 2)

• By switching on the option Show fan-out relations,
the model shows both the incoming and the outgoing
relations of the selected activity.
• Zoom relations display all incoming relationships of
the selected activity

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-16. Drilling down to specific activities (2 of 2)

Zoom relations are those that are seen when the model details relations are set to 100%

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Reviewing performance views

• IBM Process Mining offers
performance views based on:
ƒ Rework: The Rework view draws the
model with only the input cases, which
cause rework. This view displays the
as-is automation level.
ƒ Duration: View the process by
median, minimum, maximum, or
weighted average duration.
ƒ Cost: The average or overall cost of
each activity is displayed based on
previously defined cost settings.

• The cost of an activity, the cost of the resource involved, and its working time, according to
IBM Process Mining cost model:

Activity Cost = Activity Standard cost + (AVG Working Time * Avg Resource or Role Cost)
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-17. Reviewing performance views

All the input parameters that are relative to the costs can vary according to the duration and the
type of activity (automatic or manual) and to the resources that carry it out.
• Activity standard cost = standard cost of the execution of an activity
• Working time = expected allocation time for the activity
• Resource cost = default hourly cost for a resource
• Role cost = an hourly cost that is applied to a specific role
It is important to keep in mind that working time is entered manually by the Business Process
Analyst in the project settings. This is not data that is derived from the event log. A working time
estimation can be obtained by running Task Mining on a certain business activity, which will
measure the actual time in which the user is active on their desktop while running the activity.

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Viewing dashboards
• Dashboards visualize
process data (event logs)
by using widgets.
• Dashboards can explore,
represent, and filter
process data by using up
to eight widgets.
• Dashboard filters are
applied on top the event
log filters.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-18. Viewing dashboards

• Widgets are fundamentally a query with one or more configuration flags. The widget displays
the query in one of various ways (such as line chart, bubble chart, and bar chart). Each widget
on the dashboard has various functions that are associated with it. For each widget, you can
export either the csv values or you can download the graph as a svg file. You can also reset the
filters on the graph.
• The dashboard filters derive from the IBM Process Mining application.
• You can use up to eight widgets on one dashboard.

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Activity Map: Resource usage

• The activity map allows you
to see exactly which
resources and roles are
involved in which activities.
• The resources that are
involved in that activity are
highlighted along with the
corresponding roles.
• Depending on the role, the
resources are colored
differently.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-19. Activity Map: Resource usage

By moving the cursor over the map, you can carry out the following operations:
• When moving the cursor over a specific resource, you highlight the activities in which that
resource is involved.
• When selecting one specific role, in the lower right panel, you highlight all the activities in
which that role is involved.
• When moving the cursor over a specific activity, you highlight the resources and roles that are
involved at least once with that activity.

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Understanding relationships by using the Social net feature

• The Social net is a tool that allows you to
discover and analyze the relationships
that are formed within a process.
• Social net can divide relationships into
two social models, selectable from the
dropdown menu.
ƒ Working together view
ƒ Doing similar tasks view
• The Social net graph functions similarly to
the Activity map.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-20. Understanding relationships by using the Social net feature

In the Working together view:

• The bullets represent a resource
• If two resources are connected together, it means they work together
• The dimension of the bullet identifies the number of interactions. The more a resource
cooperates with others, the bigger the bullet
• Resources are clustered by role. Different roles are identified by different colors. This
information is only available if you previously provided roles.
In the Doing similar tasks view:
• The bullets represent resources
• User-defined roles can be assigned to the resources
• Resources are clustered by common activities carried out
• The bullet is bigger for those resources who are sharing more activities
• Different colors identify different roles
• The social net graph allows you to select individual resources or roles to highlight the
relationships specific to that data point.

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2.3. The project overview dashboard

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The
e projectt
overview
w dashboard

Figure 2-21. The project overview dashboard

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Project overview dashboard (1 of 4)

KPI SUMMARY
CASE STATUS

CASE LIST PROCESS MODEL

CASE VARIANTS

ADD FILTER
SUMMARY

LEAD TIME DISTRIBUTION LEAD TIME INFLUENCERS

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-22. Project overview dashboard (1 of 4)

You can access the Project overview dashboard from the Applications menu.
You have an opportunity to work with the Project overview dashboard in the exercise at the end of
this unit.
You can use the KPI Summary widget to further filter the activities by the various KPI limits. When
the filter is applied, the widgets of the dashboard are updated.

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Project overview dashboard (2 of 4)

Case status widget
• The Case status widget is a pie chart representing the number
of running and completed cases.
• By clicking a segment, you can filter the dashboard.

Case list widget

• The Case list widget displays the top 50 cases that are sorted
by Lead time.

Filter widget
• When you apply a filter to the dashboard, it is listed here.
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-23. Project overview dashboard (2 of 4)

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Project overview dashboard (3 of 4)

KPI Summary
• The KPI summary widget shows the number of cases
that fall within the specified KPIs. By selecting a type,
all widgets are updated.
Leadtime influencers
• This widget displays the percentage of influence for
the top influencers. By clicking on one of the
influencers, the widget displays the corresponding
number of cases and average case lead time.
Leadtime distribution
• The Lead time distribution widget displays the lead
time distribution of cases. This is useful in identifying
outliers.

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-24. Project overview dashboard (3 of 4)

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Project overview dashboard (4 of 4)

Process model
• The Process model widget displays the frequency, duration,
and cost models.
• Select and compare multiple variants from the Case variants
widget, by activating the Analyze variants toggle.
• You can also apply KPIs when viewing the duration.

Case variants
• This widget displays the case variants.
• You can select multiple variants in order to compare them in
the model. Selected variants are not used as filters in the
dashboard unless you click the filter button.
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-25. Project overview dashboard (4 of 4)

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Unit summary • Describe how to navigate the main features of IBM Process Mining
• Describe how to upload and map data
• List the required data fields to generate the event log
• List the steps required to visualize a process
• Describe backups and reference models
• Explain how to apply filters to the process
• Explain how to drill down to specific activities
• Describe the performance views including rework, duration, and cost
• Define dashboards and widgets
• Describe the Project overview dashboard
• Explain how to use the Activity Map to understand resource usage
• Explain how to use the Social Net feature to understand data
relationships

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Figure 2-26. Unit summary

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Review questions
1. What field is not required to upload data?
a. Process ID
b. Activity type
c. Activity start time
d. Activity end time

2. True or False: A reference model is required before you can perform data mapping.

3. The data that is uploaded is known as:

a. A system log
b. An event log
c. An application log
d. A reference model

Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-27. Review questions

Write your answers here:

1.
2.
3.

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Review answers
1. What field is not required to upload data?
a. Process ID
b. Activity type
c. Activity start time
d. Activity end time
The answer is d.
2. True or False : A reference model is required before you can perform data mapping.
The answer is False.
3. The data that is uploaded is known as:
a. A system log
b. An event log
c. An application log
d. A reference model
The answer is b. Each line in the log represents an event.
Getting started with IBM Process Mining © Copyright IBM Corporation 2020, 2021

Figure 2-28. Review answers

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Exercise 1: Overview of IBM Process Mining

• Invenio Auto Sport wants to
learn more about IBM Process
Mining, what it can do, and the
type of analysis that it can
facilitate.
• In this exercise, you take on the
role of a Business Process
Analyst and explore the most
popular features of IBM Process
Mining. You learn how IBM
Process Mining can be used to
perform process analyses to
yield insights into a process.

Figure 2-29. Exercise 1: Overview of IBM Process Mining

In this exercise, you import and map data from a local CSV file. You review the data and visualize
the process model. You then explore the workspace environment and how to navigate the various
functions of IBM Process Mining.

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Exercise • Generate the event log by uploading and mapping data

objectives • Create and visualize a process
• Review the log statistics and model details of a process
• Drill down to a specific activity
• Apply a filter to a process
• Create activity aliases
• View the frequency, duration, and cost models of a process
• View process and case statistics
• Animate a process
• Review resource usage in the Activity Map
• Use the Social net feature to understand data relationships
• Import and interact with custom dashboards
• Explore the common features of IBM Process Mining
© Copyright IBM Corporation 2020, 2021

Figure 2-30. Exercise objectives

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Unit 3. Course summary and other

resources
Estimated time
00:30

Overview
This unit summarizes the course and provides information for future study.

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V12.0
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Unit objectives • Describe the course objectives and what you learned
• Identify and describe product certifications that are related to this
course
• Identify resources that can help you learn more

© Copyright IBM Corporation 2020, 2021

Figure 3-1. Unit objectives

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V12.0
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Course • Define process mining and task mining and how they are performed
objectives • Describe use cases and benefits for process mining
• Understand IBM Process Mining capabilities
• Define the Digital Twin of an Organization (DTO)
• Describe the difference between flat and multilevel processes
• Describe how to navigate the main features of IBM Process Mining
• Describe how to map data and visualize a process
• Describe backups and reference models

© Copyright IBM Corporation 2020, 2021

Figure 3-2. Course objectives

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V12.0
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Course • Explain how to apply filters to a process

objectives • Explain how to drill down to specific activities
• Describe the performance views including rework, duration, and
cost
• Define dashboards and widgets
• Describe the Project overview dashboard
• Explain how to use the Activity Map to understand resource usage
• Explain how to use the Social Net feature to understand data
relationships

© Copyright IBM Corporation 2020, 2021

Figure 3-3. Course objectives

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V12.0
Unit 3. Course summary and other resources

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IBM credentials: Badges and certifications

• Certify your skills with IBM digital credentials
ƒ https://www.ibm.com/training/credentials

Get certified Take an exam Search badges News

Search IBM certification Search exams available for Find IBM badges for skill Catch up on the latest IBM
offerings across a broad the IBM Professional development activities and credential news.
range of technology areas. Certification program. other achievements.

https://ibm.biz/BdqW6Z https://ibm.biz/BdqW6Y https://ibm.biz/BdqW62 https://ibm.biz/BdqW6z

Course summary and other resources © Copyright IBM Corporation 2020, 2021

Figure 3-4. IBM credentials: Badges and certifications

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V12.0
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Learn more about this product

• What is Process Mining?
ƒ Provides an overview of the features of IBM
Process Mining along with resources for further
education.
ƒ https://www.ibm.com/cloud/cloud-pak-for-
business-automation/process-mining

• IBM Process Mining Documentation

ƒ Official IBM Documentation for IBM Process
Mining.
ƒ https://www.ibm.com/docs/en/cloud-
paks/1.0?topic=foundation-process-mining

Course summary and other resources © Copyright IBM Corporation 2020, 2021

Figure 3-5. Learn more about this product

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Additional resources (1 of 5)
• IBM Cloud Education course information
ƒ View and download course materials and
course corrections.
ƒ http://ibm.biz/CourseInfo

• IBM Developer
ƒ IBM's official developer program offers access
to software trials and downloads, how-to
information, and expert practitioners.
ƒ https://developer.ibm.com/

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Figure 3-6. Additional resources (1 of 5)

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Additional resources (2 of 5)
• IBM Automation Community
ƒ Learn about Blockchain, BlueWorks Live, BPM,
Workflow, Case, Content Management,
Decision Management, Robotic Process
Automation, Platform, and Cloud Pak for
Automation
ƒ https://community.ibm.com/community/user/
automation/home

• IBM Middleware User Community

ƒ Learn about API Connect, App Connect, MQ,
DataPower, Aspera, Event Streams, and Cloud
Pak for Integration
ƒ https://community.ibm.com/community/user/
middleware/communities/cloud-integration-
home
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Figure 3-7. Additional resources (2 of 5)

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Additional resources (3 of 5)
• IBM Training
ƒ Search the IBM Training website for courses
and education information.
ƒ https://www.ibm.com/training

• Learning Journeys
ƒ Learning Journeys describe a recommended
collection of learning content to acquire skills
for a specific technology or role.
ƒ https://www.ibm.com/training/journeys/#tab-
ibm-cloud

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Figure 3-8. Additional resources (3 of 5)

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Additional resources (4 of 5)
• IBM Redbooks
ƒ IBM Redbooks are developed and published by
the IBM International Technical Support
Organization (ITSO). Redbooks typically provide
positioning and value guidance, installation and
implementation experiences, typical solution
scenarios, and step-by-step "how-to" guidelines.
ƒ http://www.redbooks.ibm.com/

• IBM Documentation
ƒ IBM Documentation is the primary home for IBM
product documentation.
ƒ https://www.ibm.com/docs/en

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Figure 3-9. Additional resources (4 of 5)

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Additional resources (5 of 5)
• IBM Marketplace
ƒ Learn about IBM offerings for Cloud, Cognitive,
Data and Analytics, Mobile, Security, IT
Infrastructure, and Enterprise and Business
Solutions.
ƒ https://www.ibm.com/products

• IBM Training blog, Twitter, and Facebook

ƒ Official IBM Training accounts provide
information about IBM course offerings,
industry information, conference events, and
other education-related topics.
ƒ https://www.ibm.com/blogs/ibm-training
ƒ https://twitter.com/IBM
ƒ https://www.facebook.com/groups/IBMTrainin
gandSkills
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Figure 3-10. Additional resources (5 of 5)

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Unit summary • Describe the course objectives and what you learned
• Identify and describe product certifications that are related to this
course
• Identify resources that can help you learn more

© Copyright IBM Corporation 2020, 2021

Figure 3-11. Unit summary

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V12.0
Unit 3. Course summary and other resources

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Course completion
You have completed this course:
Overview of IBM Processing Mining

Do you have any questions?

Course summary and other resources © Copyright IBM Corporation 2020, 2021

Figure 3-12. Course completion

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V12.0

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