Essentials of Communication - Answer Key
Section A: Long Answer Type (400 Words)
Q1: Write a letter to your friend inviting him for a short trip to Kashmir during winters.
Dear [Friend's Name],
I hope this letter finds you in good health and spirits. I am writing to invite you for a short trip to Kashmir this
winter. Kashmir is breathtakingly beautiful during this season, with snow-covered landscapes, frozen lakes,
and mesmerizing valleys. We can visit Gulmarg for skiing, Pahalgam for scenic beauty, and enjoy the famous
Kashmiri cuisine. I assure you it will be a memorable experience. Looking forward to your positive response.
Yours sincerely,
[Your Name]
Q2: What is listening? Discuss its types.
Listening is the active process of receiving, constructing meaning from, and responding to spoken or
non-verbal messages. Types of listening include:
1. Discriminative Listening: Differentiating sounds and voices.
2. Comprehensive Listening: Understanding the message.
3. Critical Listening: Evaluating information.
4. Empathetic Listening: Understanding emotions.
5. Appreciative Listening: Enjoying music or speeches.
Q3: Discuss in detail various elements of effective communication.
Effective communication consists of:
1. Clarity: The message should be clear and concise.
2. Active Listening: Understanding and interpreting the message properly.
3. Feedback: Ensuring the message is received as intended.
4. Empathy: Understanding the emotions of the speaker.
5. Medium Selection: Choosing the right channel (oral, written, digital).
6. Tone & Body Language: Non-verbal cues should align with the message.
7. Adaptability: Adjusting the communication style as per the audience.
Q4: Prepare your CV for the post of marketing manager in a reputed travel agency.
Curriculum Vitae
Name: [Your Name]
Contact: [Your Email, Phone]
Objective: Seeking the position of Marketing Manager in a reputed travel agency.
Education: BSc in Marketing / Relevant Field
Experience: 3+ years in travel marketing, campaign management
Skills: Digital marketing, customer engagement, communication
Certifications: Marketing & Tourism Certifications
References: Available upon request.
Section B: Medium Answer Type (150 Words)
Q5: Discuss the etiquettes for writing a formal email.
Formal emails should have a clear subject, polite tone, proper greetings, concise message, and professional
closing.
Q6: What are the characteristics of a formal letter?
A formal letter includes a structured format, polite language, clear purpose, proper salutation, and signature.
Q7: Define linguistic barrier and jargon language.
Linguistic barrier: Communication hindrance due to language differences.
Jargon language: Specialized terms used in specific fields.
Q8: What are the traits of a good listener?
Good listeners show attentiveness, maintain eye contact, avoid interruptions, provide feedback, and
understand emotions.
Q9: Write a conversation between Nuzhat and a friend meeting after five years.
Nuzhat: Hey! Long time no see!
Friend: Oh my God, Nuzhat! It's been ages!
Nuzhat: How have you been?
Friend: Doing great! Let's catch up over coffee!
Q10: Describe briefly non-verbal communication.
Non-verbal communication includes gestures, facial expressions, eye contact, posture, and tone of voice.
Q11: Write a telephonic conversation for bank complaint.
Customer: Hello, I noticed an unauthorized transaction.
Bank Manager: Let me check. Could you provide details?
Customer: Yes, it was on [date], amounting to [amount].
Bank Manager: I'll initiate an investigation and update you soon.
Section C: Short Answer Type
Q12: What is downward communication?
Downward communication flows from higher authority to subordinates.
Q13: Define email.
Email is an electronic message sent via the internet for communication.
Q14: Define Psychological Barrier.
Psychological barriers include stress, emotions, and prejudices affecting communication.
Q15: List the important features of telephonic communication.
Clarity, conciseness, active listening, proper tone, and politeness.
Q16: Write a short email to enquire about passport application status.
Subject: Passport Application Status Inquiry
Dear Sir/Madam,
I would like to inquire about the status of my passport application submitted on [date]. Kindly update me.
Best regards,
[Your Name]
Q17: Define any two types of conversation.
Dialogue: Two-way communication.
Debate: Formal discussion with opposing arguments.
Q18: Educate customers on using frozen food via interactive conversation.
Retailer: Store in a freezer below -18°C.
Customer: How to defrost it?
Retailer: Thaw in the fridge or microwave safely.
Q19: Write the difference between formal and informal letters.
Formal letters are structured and professional; informal letters are casual and personal.
