HCV5 User Manual

1
Table of Contents
Table of Contents..............................................................................................................................................1
EN HCV5 User Manual...................................................................................................................................... 2
1.1 HCV5 Product Information................................................................................................................ 6
1.2 HCV5 Technical Information............................................................................................................11
1.3 HCV5 Device Preparation................................................................................................................ 16
1.4 HCV5 Device Configuration............................................................................................................. 20
1.5 HCV5 Installation in Vehicle............................................................................................................ 37
1.6 Using TrustTrack.............................................................................................................................. 42

1
EN HCV5 User Manual

Purpose of This Document

The purpose of this user manual is to provide information about the HCV5 devices. This user manual
describes the main features of the device and how to use it.

Legal Information
Copyright © 2021 Ruptela. All rights reserved. Reproduction, transfer, distribution or storage of parts
or all of the contents in this document in any form without the prior written permission of Ruptela is
prohibited. Other products and company names mentioned in this document are trademarks or trade
names of their respective owners.

Document Changelog

Version Date Modification

1.0 2020-07-16 Initial draft.
1.1 2020-09-01 Updated: Certifications.
Updated: Key Features.
1.2 2020-09-18
Updated: CAN Interfaces.
1.3 2020-10-05 Updated: Certifications.
Added: Settings Menu.
Added: Location Accuracy.
1.4 2020-10-16
Updated: Configuration Menu.
Updated: Updating Firmware Manually.

1.5 2020-10-26 Updated: Certifications.

Updated: Digital Outputs.

1.6 2020-12-18 Updated: Updating Firmware.

Updated: Power Consumption @ 12 V DC.
Updated: Legal Information.

1.7 2021-01-26 Updated: Connectivity.

Updated: Physical Characteristics.
Added: Device Management Platform Settings.
Updated: About.
1.8 2021-05-10
Updated: Connectivity.
Updated: Location Accuracy.
1.9 2021-08-27 Added: PTCRB Certification.

2
 Removed: SW CAN Interface.
1.10 2021-11-26
Removed: 3G and Other End-of-Development Device Variations.

Safety Information
The following information is provided to ensure safe operation of the device. Please read it carefully
before you start using the device!

All the associated (additional) equipment such as computers, batteries, sensors, etc. shall meet
the requirements of standard EN60950-1.
Do not disassemble the device. If the enclosure of the device is damaged, or the insulation of the
wires is damaged, disconnect the power supply cables from the power supply source first.
All wireless data transferring equipment produces interference that may affect other devices
placed nearby.

The device can be installed or dismounted only by qualified personnel!

The device must be firmly fastened in a predefined location. The predefined location is described
in the installation instructions.
The configuration must be performed using a 2nd safety class computer (with an autonomic power
supply).
Make sure that the device is installed in a location where it will not be subjected to harsh
environmental conditions for extended time periods.

Any installation and/or handling during a lightning storm is prohibited.

Caution! If an incorrect type of battery is used for replacement, there is a high explosion risk.
Dispose of used batteries according to the environmental requirements.
For configuration use cables that were purchased from Ruptela. Ruptela is not responsible for any
harm or damage caused while using the wrong cables.
Attention! Do not connect the wires marked red (power supply) and black (chassis) to the wrong
battery poles. The device has reverse polarity protection, however, if connected incorrectly, the
device will not work.

Disconnect the device from the power supply before dismounting it.

To disconnect the device from the power supply, you need to disconnect the 12 Pin connector from
the device or disconnect the wires from the vehicle’s power supply.

Ensure that the cross-sectional area of the wires is at least 0.75 mm2.

Install the device in a restricted access location, not accessible or visible to the driver.

This crossed-out wheelie bin symbol means that waste equipment should not be disposed of with
your other household waste. The product must be taken to separate collection points at the
product’s end-of-life.

Notations
The following notations are used in this document to highlight important information:

3
Bold text
Used to indicate user interface elements or for emphasis.

Italic text
Used to indicate items that belong to a list and can be selected.

Note

Used to indicate items that belong to a list and can be selected.

Caution

Used to mark actions that require caution when handling the product.

Warning

Used to mark actions that may cause irreversible damage if performed incorrectly.

Tip

Suggestions on how to proceed.

Acronyms and Abbreviations

2G – Second Generation Cellular Technology

3G – Third Generation Cellular Technology

AC/DC – Alternating Current/Direct Current

AIN – Analog Input

APN – Access Point Name

CAN – Controller Area Network

DIN – Digital Input

DOUT – Digital Output

FMS – Fleet Management System

HDOP – Horizontal Dilution of Precision

GLONASS – Global Navigation Satellite System

GMT – Greenwich Mean Time

GNSS – Global Navigation Satellite System

GPRS – General Packet Radio Service

GPS – Global Positioning System

GSM – Global System for Mobile Communications

4
OBD – On-board Diagnostics

LED – Light Emitting Diode

LTE – Long-Term Evolution

PCB – Printed Circuit Board

SMS – Short Message Service

SW – Single-Wire

TCP – Transmission Control Protocol

UDP – User Datagram Protocol

UMTS – Universal Mobile Telecommunications System

USB – Universal Serial Bus

VCOM – Virtual Communication Port

References
Datasheet: https://doc.ruptela.com/articles/#!tracking-devices-publication/en-hcv5-datasheet
Quick Start Guides: https://doc.ruptela.com/articles/#!tracking-devices-publication/hcv5-en-hcv5-lcv5-
quick-start-guide
Device Center: https://doc.ruptela.com/articles/#!downloads-publication/device-center
Advanced configuration user manual: https://doc.ruptela.com/articles/#!tracking-devices-
publication/advanced-configurator-user-manual
Firmware and configurator files: https://doc.ruptela.com/articles/#!downloads-publication/downloads-
home
Microsoft Framework: https://dotnet.microsoft.com/download/dotnet-framework/net48

5
1.1 HCV5 Product Information

About
HCV5 is an advanced and powerful tracking device with low power consumption. It acquires its position
with a GNSS signal and transfers data to a server via cellular networks. HCV5 comes in the following
variations:
· HCV5-2G-GL – global 2G without Bluetooth
· HCV5-LTM-GL-BT – global LTE Cat M1 and Bluetooth

Device Overview

Indication LEDs Opening handles Grooves for zip-ties

GNSS antenna port 16 Pin port Micro USB port
Audio port 14 Pin port

Key Features
· Real-time data from GNSS and accelerometer
· Driver behavior monitoring (Eco-Drive)
· Tachograph data reading
· CANbus data reading (FMS, J1939 and J1708)
· OBD data reading (including proprietary manufacturer data)
· Bluetooth connectivity
· Temperature monitoring
· Driver registration and identification
· Remote ignition blocking
6
 · Fuel monitoring
· Tampering detection
· Antenna detection
· Internal geofences
· Jamming detection
· Commands and configuration via SMS
· Additional sensors and peripherals

Package Contents
By default, no SIM card is provided in the package. SIM cards can be obtained from your local
phone operator.

The device is packed in a cardboard box. The package contains the following items:

1. The device itself

2. A 14 pin cable
3. A 16 pin cable
4. An external GNSS antenna (available as an optional accessory)

7
Certifications
The HCV5 devices have passed quality tests and comply with the following certifications:

Certification of Economic Commission for Europe is the European

E-Mark conformity mark issued by the transport sector, indicating that the
product complies with relevant laws and regulations or directives.

CE is a certification mark that ensures conformity with health, safety,

and environmental protection standards for products sold within
CE/RED
European Economic Area (EEA). The Radio Equipment Directive, or
RED, covers the standards for wireless devices.
(47 CFR part 15, subpart B) The FCC Declaration of Conformity is a
certification mark employed on electronic products manufactured or

FCC sold in the United States which certifies that the electromagnetic
interference from the device is under limits approved by the Federal
Communications Commission.

8
 This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced technician for help.
Contains FCC ID: XMR201707BG96 (LTE Cat M1 with BG96
modem option)
Contains FCC ID: 10224A-2019BG95M3 (LTE Cat M1 with
BG95 modem option)
Contains FCC ID: XMR201202M95 (2G option)
IC (Industry Canada) is a government agency that is responsible for
the certification of electronic products entering the Canadian market.
This device complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
IC
operation of the device.
Contains IC: 10224A-201709BG96 (LTE Cat M1 option with
BG96 modem option)
Contains IC: XMR201910BG95M3 (LTE Cat M1 option with
BG95 modem option)
Contains IC: 10224A-201606M95 (2G option)
PTCRB (PCS Type Certification Review Board) is an organization that

PTCRB has been set up by the network operators to test GSM devices such as
mobile phones, modules, M2M devices, etc. The testing is based on

9
 appropriate 3GPP standards and meets the requirements of the GSM
operators. PTCRB certification is a requirement for launching cellular
devices on the North American GSM carriers such as AT&T, Verizon (for
LTE), etc.
The Restriction of Hazardous Substances Directive restricts the use of

RoHS six hazardous materials in the manufacture of various types of

electronic and electrical equipment.
The Waste Electrical and Electronic Equipment Directive is the
European Community Directive set collection, recycling, and recovery
WEEE
targets for electrical goods and is part of a legislative initiative to solve
the problem of huge amounts of toxic electronic waste.
The Eurasian Conformity Mark indicates products that conform to all
technical regulations of the Eurasian Customs Union. It means that the
EAC (in
progress) device meets all requirements of the corresponding technical
regulations and has passed all conformity assessment procedures.
A certification of radio products for the Brazilian market based on
approval of the local authority Agência Nacional De Telecomunicações

ANATEL (Anatel). This equipment is not entitled to protection against harmful

interference and must not cause interference in duly authorized
systems.

10
1.2 HCV5 Technical Information

Indication LED Patterns

LED Pattern Description
GNSS Once every second Accurate signal
Once every 0.4 seconds No signal
Network Once every 4 seconds Connected to network and internet
Once every second Connected to network, no internet
Once every 0.2 seconds No signal
Always on The link with the server is open
Peripherals Always off No devices connected
Once every 5 seconds One device connected
Twice every 5 seconds Two devices connected
Three times every 5 seconds Three devices connected
All Once every 5 seconds Sleep mode

14 Pin Cable Pinout

Pin Pin no. Wire color Description
+BAT 1 Red Power supply (9-32 V)
GND 8 Black Ground connection
DIN3 4 Pink Digital input 3
DIN4 5 Yellow Digital input 4
AIN1 12 Grey Analog input 1
AIN2 11 Green Analog input 2
DOUT1 2 Purple Digital output 1
DOUT2 9 Orange Digital output 2
CAN2-L 6 Blue CAN Low
CAN2-H 13 White CAN High
N/A
K-Line 7 Brown CAN K-Line
1W +5V 10 Red/Yellow 1-Wire power
1W Data 3 Green/Yellow 1-Wire data

16 Pin Cable Pinout

Pin Pin.no. Wire color Description
GND 8 Black Ground connection
PortA-232 RX 10 Blue/Yellow RS232 RX
PortA-232 TX 2 Green/Brown RS232 TX
PortB-232 RX 11 Red/Cyan RS232 RX
PortB-232 TX 3 Pink/Green RS232 TX
PortC-485 A 1 White/Brown RS485 line A
PortC-485 B 9 Yellow/Brown RS485 line B
DIN1 4 Yellow/Black Digital input 1
11
DIN2 5 Pink/Black Digital input 2
AIN3 14 White/Grey Analog input 3
AIN4 6 White/Green Analog input 4
DOUT3 12 White/Purple Digital output 3
DOUT4 13 White/Orange Digital output 4
CAN1-L 7 Blue/Red CAN Low
CAN1-H 15 White/Red CAN High
1W +5V 16 Red/Yellow 1-Wire power

Physical Characteristics
Dimensions 101 x 74 x 23 mm

Weight 128 ± 1 g

Housing material Plastic

Internal storage 8 MB (max. 39000 records)

External storage Up to 32 GB (max. 250000000 records)

Accelerator Built-in 3 axis

Connectors Molex Micro-Fit 14 Pin and 16 Pin, insulated

Configuration interface Micro USB

Audio interface 3.5 mm (not available for LTE Cat M1/NB-IoT option)

Antenna Internal and external (available as an additional accessory)

Technical Characteristics
Environmental Specifications

Temperature Operating: -20 to +45 °C

Storage: -20 to +45 °C
Battery charging: 0 to +45 °C
Battery discharging: -20 to +45 °C
Relative humidity 5% to 95% Non-condensing

Electrical Specifications

Power supply range 9 – 32 V DC

Internal battery LiPo 3.7 V 1050 mAh
Protections Battery and 1-Wire power line short circuit protection
Reverse polarity protection
Electrostatic discharge protection on USB, SIM card slot and 1-Wire data
line

12
 Overcurrent protection on 1-Wire power line and digital outputs
Overvoltage protection on inputs
Charging protection

Power Consumption @ 12 V DC

Operating (battery charging) Normal operation (data sending interval ~15 s): ~160 mA
Normal operation (constant link enabled): ~155 mA
Peak value: ~260 mA
Sleep mode All modules disabled: ~6 mA
Modem in sleep mode, other modules disabled: ~8 mA
Modem enabled, other modules disabled: ~16 mA
GNSS module enabled, other modules disabled: ~22mA

Connectivity

2G option Modem: Quectel M95

Antenna: Internal
Frequency bands @ 2G (GSM): 850/900/1800/1900 MHz
LTE Cat M1/NB-IoT option Modem: Quectel BG95
Antenna: Internal
Frequency bands @ 2G (GSM): 850/900/1800/1900 MHz
Bands @ 4G (LTE Cat M1/NB-IoT):
B1/B2/B3/B4/B5/B8/B12/B13/B18/B19/B20/B25/B26/B28
GNSS module Module: U-Blox EVA-M8M
Antenna: Internal and external (available as an additional accessory)
Positioning systems: GPS, GLONASS, Galileo
Augmentation systems: QZSS, SBAS (WAAS, GAGAN, EGNOS, MSAS)
Aided start services: AssistNow Online
Tracking sensitivity: -154 to -164 dBm
Reacquisition sensitivity: -152 to -160 dBm
Cold start duration: < 30 s
Aided start: As low as 3 s

Bluetooth module Module: NRF52832

Bluetooth version: 5.1 Low energy

Interfaces
Power Supply

Pins +BAT, GND

Purpose To power the device
Parameters Voltage range: 9 – 32 V DC

13
Analog Inputs

Pins AIN1, AIN2, AIN3, AIN4

Purpose To monitor the values of various peripherals
Parameters Voltage range: 0 – 30 V DC
Resolution: 12 bit
Applications Various sensors

Digital Inputs

Pins DIN1, DIN2, DIN3, DIN4

Purpose To monitor the values of various peripherals
Parameters Voltage range: 0 – 30 V DC
Voltage threshold: 4 V DC
All inputs can be used in ground mode
Voltage threshold in ground mode: 250 mV DC
Applications Ignition detection
Various sensors

Digital Outputs

Pins DOUT1, DOUT2, DOUT3, DOUT4

Purpose To control various peripherals
Parameters Maximum voltage: 32 V DC
Maximum current: 1 A
All outputs can be used in inverted mode
Applications Driver registration
Engine blocking
Warning indication
Network jamming detection

CAN Interfaces
Pins CAN1-H, CAN1-L, CAN2-H, CAN2-L
Purpose To read various data from vehicle on-board systems
Applications Tachograph data reading
FMS data reading
J1939 data reading
HCV and LCV CAN data reading
Trailer data reading

14
 OBD data and DTC reading
Manufacturer-specific OBD data reading

K-Line
Pins K-Line
Purpose To read tachograph and OBD data
Applications Tachograph data reading
OBD data and DTC reading

Serial Ports
Pins Port A-232 RX, Port A-232 TX, Port B-232 RX, Port B-232 TX (RS232)
Port C-485 A, Port C-485 B (RS485)
Purpose To connect and communicate with peripheral devices
Applications Refrigerators
RS232 cameras
Digital fuel level sensors
RFID readers
Fatigue sensors

1-Wire

Pins 1W +5V, 1W Data

Purpose To monitor the values of various peripherals
Applications Driver registration
Temperature sensors
Trailer assignation

15
1.3 HCV5 Device Preparation

For the device to work, you first need to insert a SIM card. To do so, open the device housing and perform
the actions described below.

Opening the Device

The housing is meant to be opened using your hands. Use the opening handles on the bottom of the
housing. Push one handle away from the housing (1) and gently lift up that side of the housing (2).
Repeat the process for the other side (3) (4). The bottom part of the housing should come off easily.

Make sure that the device is powered off before opening it!

The use of inappropriate tools or excessive force may cause permanent damage to the device.

Avoid opening the device more times than required, as it may wear out the opening handles.

Inserting a SIM Card

Insert your SIM card into the device, as shown in the image below. The microchip must be facing down.

All SIM card security codes must be disabled, otherwise the SIM card will not work with the
device.

16
 Use a non-prepaid SIM card to ensure that the balance does not suddenly run out and cause
connectivity issues.

Inserting an SD Card
Insert your SD card (microSD, up to 32 GB) into the device, as shown in the image below. The SD card
must be facing up.

Closing the Device

To close the device, simply put the top back on and push one side down until you hear a click. Push down
the other side until you hear a click.

17
Cable Connection
14 and 16 Pin Cable Connection
Connect the 14 and 16 Pin cables to their respective ports on the device, as shown in the image below.
The cables can be connected in only one way.

USB Cable Connection

Connect the USB cable to the micro USB port, as shown in the image below. The cable can be connected
in only one way. Connect the other end to your computer.

The device can be configured when powered via USB, using an external power supply for
configuration is optional.

Antenna Cable Connection

18
Connect the antenna cable to the antenna port, as shown in the image below. Make sure that the cable is
fully twisted onto the port.

Audio Cable Connection

Connect your audio equipment using a 3.5 mm audio cable, as shown in the image below. The cable can
be connected in only one way.

19
1.4 HCV5 Device Configuration

Device Center
The Device Center application is used to configure the device. The Device Center allows you to do the
following:

· Make a new configuration file

· Edit an existing configuration file
· Send a configuration file to your device
· Load an existing configuration file from your device
· Update the device firmware

Download the Device Center from our documentation website: Device Center.

Make sure to download and install the required drivers listed below:

You can also find a detailed description of the Device Center in the User manual section.

Extract the downloaded archive to your desired location. Launch DeviceCenter.exe.

20
Starting the Configuration
After launching the Device Center, click Configure device in the main menu.

If the VCOM drivers are installed, you will be directed to the configuration type selection menu. Click
Connect device.

21
Select your device in the device selection menu by clicking on it.

Configuration Menu

22
After device selection, you will be directed to the main configuration menu. This menu has the
following elements:
1. An Advanced mode button – opens the advanced configurator
2. Device info – displays information about the connected device
3. An information icon – opens the Device Center user manual
4. Settings icon – opens general settings and information about Device Center
5. A configuration load/save button bar – used to load/save configuration files
6. Device settings, grouped by functionalities

Configuration Basics

23
For the device to be fully operational, it must have a configuration file uploaded to it. A configuration
file contains information on what functionalities are active, how they are configured and what kind of
data is included in records.
You can upload the same configuration file to multiple devices, making it easy to receive identical data
from all your vehicles.

File Extension

Configuration file extension for HCV5 devices: .ft5c

Configuration files can easily be recognized by their own icon: .

Loading a Configuration from a File

Click Load from file in the button bar. Locate your configuration file and click Open.

You can also load a configuration file by dragging and dropping the file into the Device Center.

Loading a configuration from a file will discard any changes to the existing configuration.

Saving a Configuration to a File

Click Save to file in the button bar. Choose where to save your configuration file and click Save.

Loading a Configuration from a Device

Click Load from device in the button bar. The configuration will be loaded from the connected device.

Loading a configuration from a device will discard any changes to the existing configuration.

24
Saving a Configuration to a Device
Click Save to device in the button bar. The configuration will be saved to the connected device.

Saving a configuration to a device will overwrite the existing configuration in the device without
any confirmation.

Essential Settings
Only the settings that are essential to use the device are described in this document. For a detailed
description of all the additional functionalities, please refer to the Device Center and advanced
configuration user manuals.

Server Settings
Open the Connection settings section. Enter the IP address and port of your fleet management platform
server. If you are using TrustTrack, you do not need to enter anything as the server settings are already
entered.

IP/Domain name The IP address of the server. You may enter a numerical address or a
domain name.
Default value: 92.62.134.34 (TrustTrack server)
Port The port of the server.
Default value: 9015 (TrustTrack server, TCP protocol)
Protocol The connection protocol. Possible values:
· UDP – uses less data but is less reliable. UDP does not check for
lost packets or their order.
· TCP – uses more data but is more reliable. TCP checks that all
packets are received and if needed, resends the missing ones
and reorders them.
Default value: TCP

25
 UDP and TCP protocols may have different ports. Make sure you select the correct protocol and
enter the correct ports.

Backup Server
You can use a second server as a backup, in case the main server is unreachable. If the main server is
reachable, no data is sent to the backup server. Both servers use the same protocol.

IP/Domain name The IP address of the backup server. You may enter a numerical address
or a domain name.
Default value: None
Port The port of the server.
Default value: 0
Copy all data If turned on, a copy of all data will be sent to the backup server even if the
main server is reachable. If the main server is unreachable, no data will be
sent to any server.
Note: Copying data will double the data consumption.
Default value: Off

26
APN Settings
APN settings are needed to connect to the internet. They must be provided by your SIM card provider.

Name The APN name. This parameter is mandatory for most SIM cards.
Consult with your SIM card provider for more information.

Username The APN username. This parameter is optional.

Password The APN password. This parameter is optional.

27
Device Management Platform Settings
Set, how the device will connect to the device management platform to receive remote firmware
and/or configuration updates.
Connect to DMP Turn on to enable periodic connections to the device management
platform. Contact technical support to disable this functionality.
Default value: On
Connection frequency Set how often the device will connect to the device management
platform.
Possible values:
· Every 5 minutes
· Twice a day
· Custom – allows setting the following:
o Connection frequency (s) – set a custom connection
frequency
o Inactivity timeout (s) – set how long the device will
wait for updates after connecting before closing the
connection
Default value: Every 5 minutes

Engine Detection Settings

28
Open the Engine detection and data collection section. Configure engine state detection conditions
and set the location update rate. When the engine is turned on, records are generated more often, and
the state can be displayed in your tracking platform.

Engine state detection How the device detects whether the engine is turned on. Possible values:
method · Custom – configure your own engine detection conditions
Default value: Custom
Remote blocking Allows the engine to be blocked remotely via your fleet management
platform. It uses a constant connection to the server and increases data
consumption by up to 500 kB per month.
Default value: Off

Decide which detection logic to use and whether to use a delay for state changes.

Connection detection Which logical operator will be used for the engine detection conditions.
method Possible values:
· AND – all conditions must be true
· OR – at least one of the conditions must be true
Default value: OR

29
Engine switch off delay If turned on, the device registers engine state changes only after the set time
period passes.
Default value: Off

Then, decide which conditions you wish to use for engine state detection.

DIN1/DIN2/DIN3/DIN4 If ticked, the condition is true when the configured DIN detects a constant
input voltage.
Default value: DIN4 enabled, other inputs disabled
Movement sensor If ticked, the condition is true after detecting movement.
Default value: Enabled
CAN ignition If ticked, the condition is true if the engine on state is provided by CAN
data. Active only when at least one CAN interface is turned on.
Default value: Disabled, inactive
Power supply voltage > If ticked, the condition is true if the power supply voltage is greater than
the entered value (in mV).
Default value: Disabled

30
RPM > If ticked, the condition is true if the RPM value provided by CAN data is
greater than the entered value. Active only when at least one CAN
interface is turned on.
Default value: Disabled, inactive
GPS speed > If ticked, the condition is true if the speed value obtained from GPS is
greater than the entered value.
Default value: Disabled
CAN speed > If ticked, the condition is true if the speed value obtained from CAN data is
greater than the entered value. Active only when at least one CAN
interface is turned on.
Default value: Disabled, inactive

Location Accuracy
Select the location update rate and set the location accuracy to generate more accurate coordinates.

Location update rate How often the device updates its location. This controls how often data is
collected and sent. Possible values:
· High – at least twice a minute when driving (3-7 MB/month on
average)

31
 · Medium – at least once a minute when driving (2-5 MB/month
on average)
· Low – at least once every two minutes when driving (1-3
MB/month on average)
· Custom -– configure parameters, to define how often the data
should be updated:
o Ignition off (s) – set how often the location should be
updated when the ignition is off. Default value: 3600 s
o Distance travelled (m) – set how far the vehicle
should travel to update the location. Default value: 500
m
o Ignition on (s) – set how often the location should be
updated when the ignition is on. Default value: 60 s
o Angle turned (deg) – set how far the vehicle should
turn to update the location. Default value: 15 deg
Default value: Medium
Stationary filter Discards inaccurate coordinates while the vehicle is not moving.
Default value: On
Active filter Discards inaccurate coordinates by evaluating the vehicle’s movement
speed.
Default value: On
Acceleration threshold (m/s2) Used in the calculation of the maximum possible distance. If a new
coordinate is too far away from the previous one, it will be discarded.
Default value: 19.6 m/s2
Accuracy filter Sets the coordinate accuracy. The higher the accuracy, the more
coordinates are filtered. We recommend using a lower accuracy, unless
you are sure the GNSS signal quality is excellent. Possible values:
· Off
· Low (recommended)
· Medium
· High
Default value: Off

32
Advanced Configuration
The Device Center allows you to configure the main functionalities of your device. If you wish to have
additional control over what data is received or to configure more advanced functionalities, you can
switch to the advanced configurator by clicking Advanced mode in the top bar at any time.

A detailed description of the advanced configurator is available in the advanced configurator user
manual.
Close the advanced configurator to return to the Device Center.

Configuration via SMS Commands

Alternatively, the device can be configured using SMS commands. Please refer to the following documents
for an in-depth description:

33
 · Device configuration via SMS
· SMS commands list

Updating Firmware
We highly recommend using the newest firmware to take advantage of our newest functionalities and
improvements. Device firmware can be updated in the following ways:
· Automatically when using a Device Center version that is newer than the firmware
· Manually by sending a firmware file to the device
· Over-the-air using your fleet management software
The device will not send any data during firmware updates.

File Extension

Firmware file extension for HCV5 devices: .efwt5

General firmware file pack for all the tracking devices: ReleasePack_XXXX-XX-XX.fwp.
Where XXXX-XX-XX is the release of the firmware update.

Updating Firmware Automatically

If the Device Center is newer than the detected device firmware, it will suggest updating the firmware.
Click Update firmware to update the firmware. If the firmware is not updated, you will not be able to
load and save configuration files from/to the device.

To update the firmware, the tracking device must be first connected to a power supply.

This method does not require an internet connection. This allows you to update the firmware at
any time or location if you have the newest Device Center.

If the Device Center is older than the firmware, you will not be able to load and save
configuration files from/to the device. You will need to update the Device Center.

If you skipped the automatic firmware update suggestion and you do not want to update the
firmware manually, click Send FW and then Cancel. The Advanced configurator will suggest
again to update the firmware.

34
Updating Firmware Manually

This feature requires the use of the advanced configurator.

Updating Firmware using .efw* Extension Files

To update firmware with the .efw* extension file, click Connect and Send FW in the main configurator
menu. Locate your firmware file and click Open. The firmware update process will start.

Bluetooth module may not work if the tracking device will be updated only with the .efw*
firmware extension file.

Updating Firmware using .fwp Pack

If you do not want to manually search for an appropriate firmware file for your tracking device, you can
use a general firmware pack for all devices and advanced configurator will select the file for you. To
update firmware with the .fwp pack, click Connect and Send FW in the main configurator menu. Locate
your firmware .fwp pack and click Open. The advanced configurator will upload the required device
firmware file(s) and the update process will start.

To update the Bluetooth module firmware, the tracking device must be first connected to a
power supply.

If the Bluetooth module firmware version is incompatible with device firmware version, Bluetooth
will be disabled.

Updating Firmware Over-the-air

35
The exact process of how to update firmware over-the-air depends on your fleet management software.
The following conditions must be met for the update to be successful:

· The device must be connected to a power supply

· The device must be connected to a cellular network

36
1.5 HCV5 Installation in Vehicle

Installation Method
To install the device, you need to connect it to a power supply and an ignition source. They may be found
in the following locations:
· The OBD diagnostic port
· The fuse box
· The 9-Pin Deutsch port

Required Tools
Before starting the installation, make sure you have the following tools:
· A panel removing tool
· A wrench
· Zip-ties or double-sided tape
· Crimp terminals

Installation Recommendations
Make sure the installation is carried out only by qualified personnel!

Before starting the installation, decide where you will install the device. The installation location depends
on the vehicle and the selected installation method. Follow these recommendations to ensure that the
device works properly:

· Install the device in a service access area (under the dashboard, behind the fuse box, etc.)
· Fix the device firmly to the attaching surface, make sure it does not move or shake
· Avoid installing the device near metal surfaces or cables
· Do not install the device near heat emitting or moving parts
· Install the device with the label positioned towards the sky

37
 Correct Incorrect

External GNSS Antenna Positioning

It is recommended to place the GNSS antenna behind the dashboard as close to the windshield as
possible and further away from the doors. It must be uncovered and facing up as shown in the picture
below.

Correct Incorrect
Incorrect antenna placement may result in reduced tracking accuracy.

Wiring Diagram
Power input: 9-32 V DC.
It is mandatory to use an external automotive 1 A fuse.

We recommend using specialized insulation methods that ensure reliable long-term performance
under harsh field conditions. Heat shrink connectors, crimp or solder wire connectors, insulating
tape, and similar materials can be used.

38
Installation Assistant
You can test your device during installation using the installation assistant tool in the Device Center.
The installation assistant checks the status of the main modules and interfaces in real time, allowing
you to monitor the quality of the installation and quickly solve any issues.
If the Overall status in the overview bar is green, the device is functioning properly, and the installation
was successful.

A full description is available in the Device Center User Manual.

Installation Check-up
1. Take several minutes to review the installation, check that everything is connected properly.
2. Start the vehicle, drive outside if the vehicle was in a building and wait for several minutes.
39
 3. Check that the required data is received by sending an SMS command, using the installation
assistant, or checking your fleet management platform (see chapter "Using TrustTrack" if you
are using TrustTrack).
4. Finish up the installation, make sure there are no hanging wires and that all panels are firmly
reattached.

Troubleshooting
If you did not receive the required data during the installation, you can send several SMS commands to
your device to check what might be wrong.

gsminfo
Use the gsminfo SMS command to know if the device is connected to mobile networks and the internet.

Command syntax: password gsminfo

Response example: ST:2019.06.20 23:26:33; OP 22210, lvl 15, LAC 20030, CID: 28289, GSM; M:I 126,
R 125, SP: 0; GPRS 0: O 64,C 0, E 248; LK:O 575, E 1, TMO 126; RS: 04; P 0

The relevant parameters and their values are described in the table below.

lvl The mobile signal level. If lvl is lower than 10, the signal is weak, and it
is likely that there is no connection to the network.

GPRS The internet status. Possible values:

· 0 – no internet connection
· 1 – the device is connected to the internet

In the previous example, the GPRS value is 0. This would mean that the device is not connected to the
internet.

getapn
If the device is connected to mobile and internet networks but does not send any data, check the APN and
connection settings with the getapn SMS command.

Command syntax: password getapn

Response example: APN: banga User: PSW: IP1: 92.62.134.38 Port1: 9021 IP2: 195.14.173.3 Port2:
9000 TCP/UDP: 0

The parameters and their values are self-explanatory, except for TCP/UDP.

40
TCP/UDP This parameter shows which protocol is used. Possible values:
· 0 – TCP
· 1 – UDP

If the getapn response text is very long (for example, the APN, username and password are 32
symbols long each and two servers are used), it might not fit into a single message and be
cropped.

coords
Use the coords SMS command to know if the device has an accurate GNSS fix.

Command syntax: password coords

Response example if there is no GNSS fix: GPS is not available

Response example if there is a GNSS fix: 2019-06-20 07:01, lat. 46.1443183, long. 11.881766, alt.
217.5, sat. 8, dir. 198.10, hdop 100, state 3

The relevant parameters and their values are described in the table below.

Datetime The current date and time in GMT.

sat. The number of visible satellites. At least 4 satellites must be visible to

get an accurate GNSS signal.

hdop The current HDOP (signal accuracy) level. If the HDOP level is above
3.5, the GNSS signal is inaccurate.

state The current GNSS state. Possible values:

1 – GNSS module off
2 – GNSS module on, no fix
3 – GNSS module on, fix acquired
4 – GNSS module not responding
5 – GNSS module is in sleep mode
6 – GNSS module disabled

reset
When all else fails, use the reset SMS command to restart the device. Configuration parameters will not be
lost.

Command syntax: password reset

Response example: Resetting device

41
1.6 Using TrustTrack

This chapter applies only if you are using the TrustTrack fleet management platform

TrustTrack documentation website: https://www.fmsdocumentation.com/

Accessing TrustTrack
TrustTrack can be accessed via the web or using an app. Use the same server domain (typically
track2.ruptela.com) for both web and app. Your login credentials are sent to you by e-mail. If you have
not received them, contact your sales manager.

Accessing TrustTrack via Web

To access TrustTrack via the web, enter your server domain into the browser. Enter your credentials and
click Sign In.

Accessing TrustTrack via App

Download the TrustTrack app:

· iOS
· Android

42
Once downloaded, launch the app. Enter the server domain. You will only need to do this once. Tap
Continue.

If you entered the server domain incorrectly or wish to change it, clear the app cache in your
phone settings. The app will ask you for the server domain upon the next launch.

Verifying Vehicle Status

After logging in, click the Fleet status button in the left menu panel.

Find your vehicle in the Fleet Status panel and click on it. Check the State duration and Last signal
sync in the additional panel. If they have recently been updated, data transfer is successful, and the
device is properly installed.

43
44