INDIAN INSTITUTE OF MANAGEMENT KOZHIKODE
Post Graduate Programme in Management
Course Outline
Program Name Post Graduate Programme in Management
Course Code & Course Title PGP 304 Operations Management
Course type Core
Pre-requisites (if any) -
Course Credit 3
Total no. of sessions 24
Session Duration 75 minutes
Term III
Year and Batch 1st Year 2022-23, PGP 26
Sections (if any) A and B
Instructor Dr. Ramkumar P N
Contact Details 04952809426;
[email protected] Office FACULTY BLOCK 3, ROOM NO. 6
Consultation Hours Anytime with a prior appointment during
office hours
Introduction
Operations Management (OM) deals with the management of resources for the production of
goods and services. In a typical organization, the Operations function controls more than 50%
of people and assets employed (say in an automobile manufacturing plant or in petroleum
refining). Moreover, it is one of the business functions, which adds value directly to the
customers through the transformation of inputs to outputs in the form of products/services.
Hence, this fundamental course is to introduce the aspiring managers to an important business
function and highlight the strategic, tactical and operational decisions related to operations. In
particular, OM deals with decisions related to designing, operating, controlling and
improving the operation function.
3.Learning Objective / Course Outcome
At the end of the course, the participants would be able to:
Develop an understanding and knowledge of operations management concepts and
tools linkages between operations and other functional areas.
Evaluate the strategic role of operations in business organizations by critically
evaluating and integrating business concepts.
Integrate the concepts and frameworks of operations management to critically
examine organizational problems and issues. (PLO 4.1)
Textbooks and Learning Materials (if any)
Text Books Stevenson, W. J., Operations Management, McGraw-Hill Education
(India) Private Limited, New Delhi. (Latest edition)
Reference Books Heizer, J., Render, B. and Munson, C. “Operations Management”,
Pearson Education, New Delhi
Chase, R. B., Shankar, R., Jacobs, F. R. and Acquilano, N. J.
“Operations and Supply Management”, Tata McGraw-Hill, New
Delhi.
Additional Readings (if any)
A course pack containing the following readings and cases would be provided.
List of Cases:
C1 Oliver’s Diner [IVEY W16466]
C2 Dooly County Doughnuts [Darden UV7397]
C3 AIC Netbooks [HBS 4245]
C4 A-CAT Corp: Forecasting [IVEY 9B13D016]
C5 Three Jays Corporation [HBS:9-915-531]
C6 Excel Logistics Limited [KEL: KEL019]
C7 Chartered Speed & the Bus Rapid Transit System [IVEY: W15119]
Readings:
RM1: Time and motion regained
RM2: The House of Quality
RM3: How Puritan-Bennett Used the House of Quality
RM4: The Matrix of Change
RM5: Link Manufacturing Process & Product Life Cycles
RM6: Operations Management – Introduction to Process Analysis (Darden: UV7180)
RM7: The Sales Learning Curve
RM8: Learning Curves in Manufacturing
RM9: Limits of the Learning Curve
RM10: The Experience Curve
RM11: Hidden Supply Chain Engine – Sales & Operations Planning
RM12: Supply chain synchronization – Lessons from Hyundai
RM13: Product Quality - An Important Strategic Weapon
RM14: Specifications – Do we really understand what they mean?
RM15: Breaking the Trade-Off between Efficiency & Service
RM16: Want to Perfect Your Company’s Service – Use Behavioral Science
RM17: Designing the Soft Side of Customer Service
RM18: When Toyota met e-commerce: Lean at Amazon
RM19: Decoding the DNA of the Toyota Production System
RM20: Next Frontiers for Lean
Technology & Software (if any)
None
Other Resources (Journals, Internet Websites) (if any)
To be provided on as-needed basis.
Pedagogy/Learning Process
This course would use a variety of pedagogical tools such as lectures, case discussions, real-
life examples, etc. to support the learning activities. Students are expected to read the
assigned reading materials before the class and participate in the critical evaluation of the
material through class discussion. Peer-group learning would be a crucial component of the
overall learning process
Evaluation Components/Assessment of Student Learning
Assessment Tool Weight Remarks PLO Tested
(give the PLO
No)
Quizzes 20% This component is required to check and
evaluate the students’ understanding of
concepts and application of appropriate
tools and techniques
Midterm Exam 30% This component required to check and
evaluate the students’ understanding of
concepts and application of appropriate
tools and techniques
End term Exam 40% This component is required to check and PLO 4.1
evaluate the students’ understanding of
concepts and application of appropriate
tools and techniques
Class 10% Students are expected to work in teams
Participation/Cas for case analysis as it would provide
e Analysis/Class them opportunities to explore diverse
Exercises/Term perspectives for a business problem
Paper related to operations.
Session Plan
Session Module Topic(s) Book & Chapter No./
Reading Material / Case
1 Introduction to Business function, systemic view, To be decided by
Operations type of decisions, its role in an individual faculty
organization
2 Strategic aspects – Operations strategy, need for OS,
Designing the competitive priorities, order
operations winners and qualifiers, alignment
of operations with overall
business strategy
Need for product development,
NPD process, Tools and
techniques such as QFD, Value
analysis/engineering
3-5 Production systems, types,
characteristics, product-process
matrix, Process analysis,
terminologies, Little’s law
6-7 Capacity, types of capacity,
strategies for capacity expansion
and its impact, strategies for
capacity reduction, Role of
learning curves, technology, etc.
in capacity
8-10 Layout planning – types and its
characteristics, Designing process
layouts, product layouts (line
balancing), hybrid layout (cellular
manufacturing)
11-13 Tactical aspects – Forecasting – types based on
Operations planning nature of data, time horizon,
various techniques such as
qualitative, quantitative (time
series, causal, etc.), error
estimation
14-15 Aggregate production planning,
Master production scheduling,
Integrating sales & operations
planning, Material requirements
planning (MRP)
16 Operational aspects - Scheduling models in
Operations control manufacturing and services
17-19 Inventory management - policies,
classifications, single period and
multi-period models
20-22 Quality - definition, quality costs,
quality control, assurance and
improvement, Statistical process
control
23 Considerations for Unique characteristics of
service operations services, Tools and techniques,
Importance of queuing/waiting
lines
24 Operations An overview of Theory of
improvement constraints, synchronous
manufacturing, TQM, Lean, Six
Sigma
Additional Instructions (if any)
To be shared on as needed basis.
