Computer Systems

Servicing NC-II
Module 6:
Detecting Problems of Computer
Systems and Networks
Computer Systems Servicing NC-II
Alternative Delivery Mode
Module 6: Detecting Problems of Computer Systems and Networks

First Edition, 2020

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 Module 6:
Detecting Problems of
Computer Systems and
Networks
Introductory Message
For the facilitator:

Welcome to the Computer Systems Servicing NC-II for Grade 12 Alternative

Delivery Mode (ADM) Module on Detecting Problems of Computer Systems and
Networks!
This module was collaboratively designed, developed and reviewed by educators
both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:

Welcome to the Computer Systems Servicing NC-II Alternative Delivery Mode (ADM)
Module on Detecting Problems of Computer Systems and Networks!

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be
enabled to process the contents of the learning resource while being an active
learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

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 What I Can Do This section provides an activity which will
help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone.

We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Computer Systems Servicing NC-II. The scope of this module
permits it to be used in many different learning situations. The language used
recognizes the diverse vocabulary level of students. The lessons are arranged to
follow the standard sequence of the course. However, the order in which you read
them can be changed to correspond with the textbook you are now using. The
module is divided into five lessons, namely:

The module is composed of one lesson with the following contents:

 Diagnostic procedures
 Identifying and isolating faults/problems
 Diagnostic software utilities

After going through this module, you are expected to:

1. Diagnose faults of computer systems and networks;
(TLE_IACSS9-12MRCN-IIIa-h-42)
1.1. use appropriate personal protective equipment in line with standard
procedures;
1.2. diagnose faults or problems in the computer systems and networks
according to requirements and in line with the standard procedures;
1.3. manage contingency measures in accordance with established
procedures
1.4. implement contingency measures in accordance with established
procedures; and
1.5. respond to unplanned events or conditions in accordance with
established procedures.

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 What I Know

Multiple Choice. Select the best answer and write it on a separate sheet of paper.

1. What are two computer problems easily diagnosed by listening to your

computer?
A. You can hear sound card problems and video card problems.
B. You can hear memory problems and computer monitor problems.
C. You can hear magnetic hard drive problems and fan problems.
D. You can hear network card problems and CPU problems.

2. What is usually the easiest way to fix an application which won’t start
anymore?
A. Run your virus scanner to fix the application because you probably have
a virus.
B. Reboot your computer to fix the application because it’s probably a
system error.
C. Uninstall and reinstall the application to reset the application
completely.
D. Run Windows Registry repair software to fix the application because it’s
probably a registry error.

3. You are troubleshooting a connectivity problem on a workstation that is

unable to connect to the network. You have verified that the physical
connectivity of the system is okay, and you suspect that the problem is
related to the bindings of the protocols to the network cards. You decide to
use the local loopback feature of the TCP/IP stack to test the configuration.
Which of the following commands could you use to do this?
A. Ping 127.0.0.1
B. Ping localhost
C. Ping the router
D. Ping another workstation on the same segment

4. In order to play and hear sound one, you need:

A. A sound card and speakers
B. A microphone
C. webcam
D. mouse

5. In a computer _____ is capable to store single binary bit.

A. Capacitor
B. Register
C. Flip Flop
D. Inductor

6. _____________is the process in which a user sends computer information

from his computer to another computer through the use of a modem.
A. Downloading

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 B. Uploading
C. Uplinking
D. Downlinking
7. A__________is a group of independent computers attached to one another
through communication media.
A. Internet
B. E-mail
C. Network
D. Plug

8. If your computer monitor turns on but doesn’t seem to display an image (or
even the built-in info screen), what is probably wrong?
A. Your computer monitor isn’t connected to your computer correctly.
B. The light bulb (or LED bulb) which provides the lighting for your monitor
isn’t working correctly.
C. The monitor firmware is broken.
D. You used the wrong device driver on your computer for your current
monitor

9. What is the most likely cause of a Windows Error (Blue Screen of Death) on
a typical home computer?
A. Bad computer memory (RAM) causes most Windows errors.
B. Damage to the operating system (Windows) from a computer virus
causes most Windows errors.
C. Bugs in Microsoft Windows cause most Windows errors.
D. Bugs in non-Microsoft products cause most Windows errors.

10. If you get strange errors on your computer and don’t have a virus, what
should you check next?
A. You should check your firewall in case a hacker is trying to break into
your computer.
B. You should check your BIOS in case you don’t have Plug and Play
enabled.
C. You should check your computer memory (RAM) in case it’s starting to
fail.
D. You should check your Windows Updates for any patches you need to
install.

11. If your computer is running slow, what default Windows program will help
you find which program is using all of the processing power (CPU) or
memory?
A. You can use Task Manager to find the offending program.
B. You can use the Control Panel to find the offending program.
C. You can use Scandisk to find the offending program
D. You can use the Device Manager to find the offending program.

12. If it takes a long time to open files, how can you usually speed up Windows
without buying anything?
A. You can increase the speed Windows opens files on a magnetic hard
drive by defragmenting the drive with Windows Defrag.
B. Rebooting Windows will make files open more quickly.
C. Running Windows Scandisk or Checkdisk to check your disk drive for
errors will speed up opening files.
D. Turning off your firewall will speed up opening files.

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13. A user is experiencing connectivity problems to a remote system. While
sitting at the user’s computer, you determine that the TCP/IP configuration
of the workstation is correct and that you are able to ping the local loopback,
the IP address of the system itself, and the IP address of the default gateway.
What is the next step in the troubleshooting process?
A. Reinitialize the TCP/IP stack
B. Remove and reinstall the TCP/IP protocol
C. Change the IP address to one in another range
D. Ping the remote host

14. The IP address of a workstation is 192.168.20.2. It’s connected to a hub

with an IP address of 192.168.20.3. Which of the following will check the
connection status between workstation and hub?
A. Ipconfig/all
B. Ping 192.168.20.3
C. Arp 192.168
D. Tracert 192.168.20.3

15. How do you open a program such as Microsoft Word when there are no
icons on the desktop?
A. Right click to reveal all icons
B. Restart the computer
C. It is not possible to open program icons if they are not on the desktop
D. Click the start button and select program from the menu

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Lesson Detecting Problems of Computer

1 Systems and Networks

P
robably the most frustrating problem computer users run into are startup
problems where the computer won’t boot. Equally annoying are error
messages you constantly run into during your computer’s startup process.

In this lesson you will be given a few tips on how you can avoid some of the
most common problems that happen right after your computer is turned on.

What’s In

Amazing IT!
This activity will serve as a review in connection with the previous module you have
done. Complete the graphic organizer below on what you have learned in the
previous lesson on how to maintain computer systems and networks. Use a
separate sheet in answering.
PROBLEM: Computer unit is not maintained properly

CAUSE EFFECT

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Upon remembering what has been learned in the previous lesson, you are now
ready to take part in this new module! Use these skills in the performance of the
series of activities and assessments made in this module.

What’s New

Rate Me! Accomplish the table below. This tool will help you evaluate what will be
your status regarding the competencies that should be learned throughout this
module. Put a check mark on the appropriate area to indicate your answer. Use a
separate sheet of paper.

QUALIFICATION TITLE Computer Systems Servicing NC-II

COMPETENCY Diagnose faults of computer systems and networks

Can I? Yes No

Diagnose faults of computer systems and networks

Use appropriate personal protective equipment
Manage contingency measures
Implement contingency measures
Respond to unplanned events or conditions
Accomplish Diagnostic reports
I agree to undertake this lesson in the knowledge that information gathered will
be used only for professional development purposes and can only be accessed by
concerned personnel of this institution.
Name & signature: Date:

NOTE:* Critical aspect of competency

Based on the activity above, what did you find about yourself in terms of
diagnosing faults of computer systems and networks? Do you think, you are ready
enough to independently troubleshoot computer errors? Did you put all your check
marks in the “Yes” column? Throughout this module you will be able to learn these
concepts and competencies as you go along several enjoyable activities in store for
you. So let’s start!

What is It

Rules in Diagnosing Computer System

1. Know the facts

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 1.1. Educate oneself on all aspects and operation of computer parts.
1.2. Continuous learning on computer technology

2. Use your common sense

3. Focus on Field Replaceable Units
3.1 Identify the different types of FRU that can be used for replacement or
sub assembly.
4. Proper assembly and disassembly
5. Factors Causing Computer Failures and Defects
5.1 People ware
Untrained personnel would probably damage programs in PC.
5.2 Firmware
Programs or software burnt in chips may be corrupted.
5.3 Software
Corrupted operating systems would cause the system to fail.
5.4 Hardware
Defective hardware components would lead to computer
malfunction.
Hardware conflicts and viruses can hinder your computers’
performance.
6. Check the POST. POST stands for Power On Self-Test. This is generally the first
or second thing that appears on a computer after turning on the power. This
appears before the operating system begins to load.

A. Speeding Up the Process

Here are a list of recommended diagnostic programs for you. A diagnostic

program is a software tool used to diagnose problems with a particular set of
hardware devices.

1. CPU-Z

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 CPU-Z is a program that scans your system for its internal hardware
configuration. It is indispensable if you ever want to upgrade your PC parts and
want to avoid incompatibility issues.

2. Performance Monitor

As in older versions of the operating system, Windows 10 has a Performance

Monitor, except now it exists as an app. Once launched, look at the sidebar. Under
Monitoring Tools, you should see Performance Monitor.
By default, the Monitor only shows “% Processor Time” which displays how
much of your CPU is used at any given time, but you can add more counters such
as disk usage, energy used, paging file size, search index size, and more.

3. Reliability Monitor

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 The Reliability Monitor is a hidden tool that has been around since Windows
Vista, yet so many people have never even heard of it. It is in the Control Panel
under System & Security > Security & Maintenance > Maintenance > View
reliability history.

Here you will see a history of your system and a timeline of events and errors
that occurred during a given time period. The blue line is an estimate from 1 to 10
of how stable your system is over time.

If something is crashing a lot, this is a good place to look because you can
select the error and check for a solution.

4. WiFi Analyzer

WiFi Analyzer is a free tool that does exactly what its name says: it analyzes
your Wi-Fi network’s setup to see whether your wireless channel is interfering with
other nearby Wi-Fi networks.

Once analyzed, it will recommend a channel setting for you. It is not perfect,
especially in crowded apartments and dense cities, but in some cases, it can boost
your Wi-Fi speed and reliability by a significant amount.

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5. Angry IP Scanner

Angry IP Scanner is a nice tool to have. In a nutshell, it scans your network

to see which IP addresses and ports are being used by which devices.

You can use it at home to see how many devices are connected to your
network (to check if anyone is mooching off of your Internet) or to find the IP
address of a specific device (such as your smartphone).

6. Resource Monitor

Windows has a feature called the Resource Monitor, which was implemented
back in Vista. Traditionally, you’d have to launch it through the Task Manager, but
it’s now a separate app in Windows 10 that you can launch through the Start
Menu.

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 The Resource Monitor is an advanced way to view real-time data about your
system and is usually used in conjunction with the Performance Monitor. However,
I mainly use it for viewing process details and memory usage. Indeed, it is one of
the easiest ways to troubleshoot RAM problems.

7. Windows Memory Diagnostic

Did you know Windows has a built-in tool that can physically test your RAM
modules to check if they are free of errors? It is an app called Windows Memory
Diagnostic.

Using it will restart your computer. On boot up, the tool will run several
tests on your RAM, and if it encounters any errors or failures, it will do its best to
let you know which module is the culprit. You should replace that module ASAP.

8. JScreenFix

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 Look carefully at your screen. Do you see any spots that are not caused by
flecks of dust? If so, you may have a stuck pixel, which is a pixel that is stuck on a
certain color.

JScreenFix is a web tool that can help. All it does is flash the area of the
screen with the stuck pixel with hundreds of different colors every second. This
should unstick the pixel after about ten minutes.

Does it always work? No. Sometimes a stuck pixel will be stuck forever due
to a physical defect in the screen. But JScreenFix has a success rate over 60
percent, so give it a try if you have a stuck pixel of your own.1

9. MalwareBytes

MalwareBytes has been the king of malware scanners for many years now.
Most people have heard of it at least once, but if you have not, know that a lot of
folks consider this a must-have application on every computer.

Note that MalwareBytes comes in both “Free” and “Premium” versions. The
“Free” version is great, of course, and it is more than enough for most home users,
but the “Premium” version has all kinds of advanced features that are awesome as
well.

B. Diagnosing Network Connection

Things to look for if a PC is connected to the internet or network:

1. First check the cable connecting to the network card into the network
hub.
2. Check the back of the computer to see if the network card light is on
3. Check the network cable (use cable tester)
4. Check the network HUB (use multi-tester)

1
TIna Sieber, "5 Ways To Fix A Stuck Pixel On Your Screen", Makeuseof, 2020,
https://www.makeuseof.com/tag/best-software-solutions-to-fix-a-stuck-pixel-on-your-lcd-monitor/.

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C. Operating System (OS) errors

1. System errors - These are moderately dangerous types of errors among

those that can pop up on your PC. System errors are caused by
malfunctioning hardware components, corrupted operating system modules,
etc.

2. Runtime errors - Runtime errors are caused by corrupted or malfunctioning

system files or software executables. Most runtime errors cause the
application that caused it to shut down. However, more serious runtime
errors may cause the system to become unstable or unresponsive, leaving
you with no choice but to reach for the Reset button.

3. Stop errors - Stop errors are caused by corrupted hardware, especially

malfunctioning RAM modules and bad sectors on hard disks. Stop errors
can be difficult to resolve at times.

4. Device Manager Errors - These are usually caused by corrupted driver files
or malfunctioning hardware components. In case of the former cause, the
problem is usually solved simply by reinstalling or updating the drivers.
However, the latter cause can often be solved only by replacing hardware
components.

5. POST code errors - POST code errors are caused by malfunctioning

hardware components, and are characterized by short beep sounds from the
tiny internal speaker of your motherboard. POST code errors occur when
you press the power button to turn on your PC.

6. Application errors - These can be caused at any point of time. As the name
suggests, these are caused by applications while those are running. These
are usually caused by glitches in the program code itself. These are usually
resolved by updating the program to its latest version.

7. Browser Status Codes - These are caused by problems faced by browsers

when trying to access a website. These can be caused by misplaced web
pages in the server of the website itself, or due to connection problems. For
instance, a 404 error would indicate that the browser is trying to access a
webpage that does not exist in the specified location.

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 What’s More

Independent Activity 1. Give me FIVE!

The following are computer terms you need to identify and understand in order to
isolate and identify faults in the computer system. As a kickstarter, listed below are
five related terms for you to define in your own words. You may seek the internet or
ask your peers about the following terms if you do not have any idea of what are
they. Use a separate sheet of paper in answering. With the definition at hand, try to
relate how are they important in diagnosing computer faults.

1) POST
2) HARD DRIVE
3) NETWORK
4) DIAGNOSING COMPUTER SYSTEMS
5) ESD

Notes to the Teacher

The learner’s answers can be collated and be presented in class for
others to hear and see other definitions made by their peers. However, if
this is not applicable in the current situation, the answers can be
collected through the learner’s online class for discussion.

Independent Assessment 1. The Cloud

Based on the definitions you have given above, the term DIAGNOSE is all related to
the components and in fulfilling this module, you are to create a word cloud with
the word “diagnose” at the center and connect all the other words forming concepts
or ideas through its relationships with one another. You can at least make 6-10
connections based on your answers above. You can be creative in making this word
cloud and there are no limitations for your piece. You will be graded according to
the rubrics below. You can have the highest possible score of 30 pts. in this activity
and at least get 80% to pass.

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 Diagnose

Indicators Excellent Good Fair Score

10 8 6
Organization Extremely well Organized. Somewhat
organized. Structure allows organized.
Order & structure of to move through Structure allows
information is content without to move through
compelling and flows confusion and some of the
smoothly. flows smoothly. content without
confusion. Flow is
sometimes
interrupted.
Content Thorough and Complete Shows some
insightful understanding of understanding of
understanding of the the cloud the cloud
cloud connections connections connections
Ideas Insightful and well Ideas are Ideas are
considered ideas considered; more somewhat related
making multiple than one to the topic;
connections thoughtful makes some
connection is connections
made
TOTAL

Independent Activity 2. Diagnose IT!

This activity will help you recognize some computer/network problems you might
encounter or you have encountered in the past. Classify the following problems as
computer or network problem, and on the recommendation column, write the
possible solution. This is in relation to managing contingency measures in
accordance to established procedures which you are going to make. You may use
the internet to seek information but do not copy and paste the idea, use your own
words, or you may ask an IT specialist, a teacher, or any person near your area to
fulfill this task whom may know about computer and network problems. Put the
problems in their correct category which are inside the leaf.

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 Computer Problem Network Problem Recommendation

Wireless Network shows signal but won’t connect

Inaccesible files
IP Conflicts
Slow Application Response
Poor Performance quality
Unable to connect printer
Slow internet
Viruses
Connection error
Screen is blank
Computer won’t start
Strange noises
Overheating

Independent Assessment 2. P2P Practice

Upon identifying and making contingency measures in the above activity, you are
now task to do this assessment. Here is a form for Diagnosing Computer/Network
Problem. Kindly fill out the necessary information needed. Choose at least five (5) of
the problems in the independent activity 2 and make five copies of this form. Ask
your teacher for a copy of this form. You will be graded using the rubrics below. A
highest possible score of 30 can be given, and you must at least get 80% of the
score to pass. Do this in a separate sheet of pad paper.

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 Computer/Network Problem Report Form

Problem

Problem Severity VERY HIGH MODERATE LOW MINOR

   
Details of the Problem

Proposed Solution

Indicators Excellent Good Fair Score

10 8 6
Organization Extremely well Organized. Somewhat
organized. Structure allows organized.
Order & structure to move through structure allows
of information is content without to move through
compelling and confusion. Flows some of the
flows smoothly. smoothly. content without
Made all five of the confusion. Flow
forms well. is sometimes
interrupted.
Content Thorough and Complete Shows some
insightful understanding of understanding of
understanding of the activity the activity
the activity
Ideas Insightful and well Ideas Ideas are
considered ideas are considered; somewhat on
making possible more than one topic; makes
solutions thoughtful some solutions
possible
solutions
TOTAL

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 What I Have Learned

The most basic test is to switch the system on to check if it starts without errors.
ICT professionals are also likely to use tools and utilities to check that all is well
with the system after an installation.

1. Diagnostic tools are used to test and diagnose equipment.

2. Software tools like hardware tools, have a variety of tools that can be used
to help technicians pinpoint and troubleshoot problems. Many of these tools
are free and several come with the Windows operating system.
3. Disk Management Tools help diagnose computer and network problems
and determine which computer device is not functioning correctly. A
technician must be able to use a range of software tools to diagnose
problems, maintain hardware, and protect the data stored on a computer.

The following are some disk management tools:

1. FDISK 5. Defrag
2. Disk Management Tool 6. Disk Cleanup
3. Format 7. System File Checker (SFC)
4. ScanDisk or CHKDSK

Test procedures are created in-house and could include these steps:

1. Gathering test information. The first step is to run the tests required by
the procedure and find out what happens. You should record all the results
of your tests in a log so that you know which passed and which failed,
thereby requiring further action.

2. Validating the test information. The next step is to check the data you
gathered from the tests to make sure it is correct. This is usually done by
running the tests again.

3. Responding to test information. This step is important because you need

to be able to recognize when a test shows problems or is successful. For
example, if ping is used to test a network connection then ‘Request timed
out’ shows the test was not successful.

4. Checking specification. The final step is an important end to testing. You

need to check the specification for the installation to make sure that it has
been met.

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 What I Can Do

A Lab in progress. Perform and use one of the diagnostic programs

presented in this lesson but not limited to the Nine (9) programs which has been
stated in the previous pages. You can use other diagnostic programs which can be
downloaded from the internet. You will be rated using the following rubrics. You
can have a highest possible score of 40 pts. in this performance task and to be able
to pass you must have at least 80% of the points.
Performance / Excellent Good Fair Score
Output Indicator 10 7 5
Program execution Program was Program was Program was
executed executed with a executed but
correctly with minor/easily with major
no errors fixed error error
Correct output Program Output has Output has
displays correct minor errors multiple
output with no errors
errors
Craftsmanship Demonstration He or she will He or she
of new insights indicate does not
and working knowledge of demonstrate
methods, and some new new insights
some historic insights and and working
knowledge of working methods, and
the uses and methods, and has
development of some historic insufficient
the medium knowledge of historic
chosen are the uses and knowledge of
essential. development of the uses and
the medium development
chosen. of the medium
chosen
Interpretation/ The student The student The student
Analysis demonstrated demonstrated a demonstrated
an excellent solid an
understanding understanding understanding
of the of the at a beginning
application. application level.

TOTAL

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 Assessment

Multiple Choice. Select the best answer and write it on a separate sheet of paper.

1. ISP stand for?

a. International Service Provider
b. Internet Service Presenter
c. Internet Service Provider
d. Internet Service Predictor
2. What program helps prevent or remove computer virus?
a. Microsoft Word
b. FireWall
c. Anti-Virus Program
d. Internet Explorer
3. This is the diagnostic testing sequence that a computer's basic input/output
system (or "starting program") runs to determine if the computer keyboard,
random access memory, disk drives, and other hardware are working correctly.
a. safe mode
b. POST
c. initial program load
d. NetBIOS
4. This is a program that scans your system for its internal hardware
configuration.
a. CPU-Z
b. Performance Monitor
c. Reliability Monitor
d. WiFi Analyzer
5. This program only shows “% Processor Time” which displays how much of your
CPU is used at any given time.
a. CPU-Z
b. Performance Monitor
c. Reliability Monitor
d. WiFi Analyzer
6. Which of the following is the third step in diagnosing network connection
a. First, check the cable connecting to the network card into the network
hub.
b. Check the back of the computer to see if the network card light is on
c. Check the network cable (use cable tester)
d. Check the network HUB (use multi-tester)
7. These are moderately dangerous types of errors among those that can pop-up
on your PC.
a. System error
b. Stop error
c. Runtime error
d. Application error

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8. _________ are caused by corrupted hardware, especially malfunctioning RAM
modules and bad sectors on hard disks.
a. System error
b. Stop error
c. Runtime error
d. Application error
9. How will you determine the version of Windows you are running?
a. Press windows icon + c
b. Press control Z
c. Press control s
d. Type winver in run
10. You have encountered computer startup problems and you are to diagnose this
problem. How are you going to do this?
a. Check computer POST
b. Check the computer BIOS
c. Check the network cables
d. Check the command prompt and go to safe mode
11. Upon pressing the power button of the computer you are using, a screen
showed and it says “invalid boot disk”. Why is this message appearing?
a. Because there is a hard drive problem
b. Because there isn’t enough memory in the computer
c. Because the cache is dumped up
d. Because there is less power emitted by the PSU
12. You are experiencing connection issues in some sites you are navigating to and
does not allow you to enter the site, why is this so?
a. The operating system is not compatible
b. The firewall needs to be updated
c. The IP address is not valid
d. The domain name system is not registered
13. A user is experiencing undesirable pop-ups when Luisa opened her computer
web browser. She asked for your help. Why is this happening?
a. This is because of a malicious software.
b. This is because of her unstable connection.
c. This is because of the PC specifications she is using.
d. This is because of a subscription to a certain site.
14. According to the best practices for malware removal in your computer system,
this is the first step that you should perform:
a. Disable system, restore function
b. Identify malware symptoms
c. Remediate infected systems
d. Quarantine infection
15. Your friend Jeremy calls you after having problems booting up his computer.
Shortly after powering it on, the system does not load the Windows 8 operating
system, but displays the following message: “Operating System Not Found” why is
this happening?
a. The BIOS was expecting to load an Ubuntu OS.
b. The drive storing the Windows OS was upgraded to an SSD.
c. The MBR has become damaged.
d. The firewall is blocking the boot process.

25
 Additional Activities

Systems Proposal

A Systems Proposal is usually offered as both a written report and as a

presentation. It often ends the second phase of a project, and suggests the
following phases, most accurately the Design phase which should finally define the
total project's costs, which are still tentative. Its purpose is to convince the client's
decision makers to proceed with the project, and to gain their consensus about the
best way to proceed.

Further sections may include the following:

I. Features of the proposed system

II. Benefits -both tangible and intangible
III. Costs (amount)
IV. Specification
V. Summary

Imagine that a client needs a computer system for his child because the old
computer broke down. This will be a part of the contingency measures in
maintaining computer systems in which computers cannot be repaired anymore.
He wants a gaming computer system with fast internet connectivity. Make a
proposal report for the client using the given format. Use SHORT bond paper in
making the proposal and put a title page. You will be graded according to the
following rubrics. You can be able to have a possible highest score of 45 for this
activity.

Indicator Excellent Good Fair Score

20 15 10
Professionalism Consistently Consistently Consistently
stayed focused stayed focused stayed focused &
& on task. Met & on task. Met on task. Met 4 and
all the 5 of the below of the
requirements requirements requirements for
for system for system system
specifications specifications specifications
such as RAM,
speed, capacity,
video, sound,
processor and
storage
Content 25 20 15
Professional Professional With good quality.
quality. quality. Contains some of
Contains all Contains most the product
product of the product information
information information needed
needed, needed

26
 estimated price,
and component,
compatible with
other devices
Presentation 10 8 6
Overall Appearance is Appearance is less
appearance is quite good appealing
neat and
readable
TOTAL

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Answer Key

Assessment

1. C
What I Know
2. C 1. B,C
3. B 2. C
4. A 3. A
5. B 4. A
6. C 5. B
6. B
7. A
7. C
8. B 8. A
9. D 9. A
10. A 10. D
11. A 11. A
12. B 12. A
13. D
13. A
14. B
14. B 15. D
15. C

28
References

Andrews, Jean. A+ Guide to Managing and Maintaining Your PC - With Access - 8th
edition. ISBN13: 9781133135081. Course Technology, Inc, 2004.

Blum, Edward. Computer Science: The Hardware, Software and Heart of It 2011th
Edition. Springer, 2011.

Butterworth-Heinemann. Computer Hardware Maintenance: An Is/It Manager's

Guide. 313 Washington Street Newton, MA United States, 1996.

Department of Education. Computer Systems Servicing NC-II Curriculum Guide.

DepEd Complex Meralco Ave, 2016.
Nisan, Noam. The Elements of Computing Systems: Building a Modern Computer
from First Principles. ShiMIT Press, 2005.

Sieber, TIna. "5 Ways To Fix A Stuck Pixel On Your Screen". Makeuseof, 2020.
https://www.makeuseof.com/tag/best-software-solutions-to-fix-a-stuck-
pixel-on-your-lcd-monitor/.
Technical Education and Skills Development Authority-Qualification Standards
Office. Training Regulations for Computer Systems Servicing NC II. Taguig
City, Philippines: TESDA, 2013

29
For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: [email protected] * [email protected]