Thank you for this opportunity. I'm excited to be here.

My background is a bit diverse, and I believe it's

given me a strong foundation for a receptionist role. I spent time as an intern with a tour operator in
Siem Reap, where I gained valuable experience in customer service, handling inquiries, and coordinating
transportation. This role really honed my ability to interact with people from all over the world and
ensure they had a positive experience.

Following that, I worked as a bellboy in Turkey. While seemingly different, this position significantly
improved my communication and organizational skills. It required me to be highly attentive to detail,
manage multiple requests simultaneously, and maintain a calm and professional demeanor, even in fast-
paced environments. I learned to anticipate needs and provide efficient, friendly service.

Both of these experiences have equipped me with the essential skills for a receptionist: strong
communication, organizational abilities, and a customer approach. I'm eager to bring my enthusiasm and
dedication to this role and contribute to creating a welcoming and efficient environment for your guests.

I'm now eager to transition into a receptionist role because I enjoy being the first point of contact and
creating a positive impression. I'm organized, detail-oriented, and possess strong communication skills.
I'm also a quick learner and excited to apply my experience to contribute to your team.

Thank you for this opportunity. I'm excited to be here, my name is Monyangkor, and I'm 22 years old. I'm
currently based in Siem Reap and a graduated of École d'Hôtellerie et de Tourisme Paul Dubrule. During
my studies, I gained valuable customer service and communication skills, which were further enhanced
by my experience working as a bellboy in Turkey. This role required me to greet guests, manage inquiries,
and provide efficient service, problem-solving – I'm confident that these skills directly transferable to a
receptionist position. I'm highly organized, possess excellent communication abilities, and am eager to
contribute creating a positive first impression and welcoming environment as receptionist.

Hi, I'm Monyangkor. My journey has taken me from studying hospitality at École d'Hôtellerie et de
Tourisme Paul Dubrule to working in Turkey, where I learned the importance of making every person feel
welcome. Those experiences have prepared me to be an excellent receptionist. I understand the
importance of creating a positive first impression and being the helpful face of a hotel.

My name is Monyangkor, and I'm passionate about creating positive customer experiences. In Turkey, I
learned the importance of building rapport with guests and making them feel valued. As a receptionist, I
understand that I'll be the first point of contact, and I'm committed to creating a welcoming and friendly
atmosphere. I believe that building positive relationships is crucial for customer retention, and I'm
confident in my ability to make a lasting impression.

Hi, I'm Monyangkor. I understand that my experience as a bellboy in Turkey might seem different from a
receptionist role. However, it provided me with invaluable experience in customer service,
communication, and multitasking. I'm confident that these skills are directly transferable to a
receptionist position. I'm a quick learner and eager to take on new challenges. I'm not afraid of hard
work and I'm confident I can excel in this role

Question: why are you interested in this position?

 I'm particularly interested in this receptionist position because it offers a fantastic opportunity to
further develop my administrative and customer service skills within a dynamic and reputable
organization. I see this role as a stepping stone in my career, allowing me to gain valuable experience and
contribute to the company's success. I am looking to grow within a company, and this position allows for
that."

 "I'm drawn to this position because I'm looking for a role where I can utilize my existing skills while
also learning new ones. The responsibilities outlined in the job description align perfectly with my career
aspirations, and I'm excited about the prospect of contributing to your team.

I am interested in working hotel as receptionist because I enjoy providing exceptional customer service
and creating positive guest’s experience. The fast-paced and dynamic nature of hospitality appeal to me,
and I appreciate the opportunity to interact with people from diverse backgrounds. I particularly
attracted to your hotel because of its reputation for excellence, its commitment and guests reviews I
come across. I believe that working at your hotel would allow me to contribute my skills and enthusiasm
while being part of team dedicated to delivering outstanding hospitality services.

Why we should hire you?

My experience as a bellboy in Turkey has instilled in me a strong dedication to providing exceptional

customer service. I've consistently demonstrated the ability to handle diverse guest needs with
professionalism and efficiency. This translates directly to the receptionist role, where creating a positive
first impression.

You should hire me because I bring a proven track record of excellent customer service, strong
communication skills, and exceptional organizational abilities. My experience in a fast-paced hospitality
environment has prepared me to handle the demands of a busy reception area. I'm eager to contribute
to your team and am confident that I will quickly become a valuable asset to your organization.

Do you familiar with opera system?

Yes, I am familiar with the general systems that hotels use. I understand that hotels use systems to
manage reservations, guest information, and billing. While I have not had direct experience with the
Opera system, I am very comfortable with computers, and very proficient with the Microsoft office suite.
I am also a very quick learner, and I am certain that I could quickly learn any hotel operating system that
your hotel uses.

How you handle guests complaint?

Listen

Let guests describe about their story what make their unhappy

Empathies

Show expression to guests to know how you understand guests

Identify

Write down about what problem that have

Repeat

Repeat down about that problem

Apologise

Offer an apologise

Find solution

Offer the solution that guests concerns

Thank you for guests and apologise again

Thank you for them and apologise

Follow up

If this solution to guests satisfaction.

What are Check-in check-out procedure?

Check-In:

 Smile and greet guests.

 Verify reservation details on the computer.

 Issue room keys/key cards.

 Process payments and security deposits.

 Provide information about hotel amenities.

Check-Out:

 Present guest bills for review.

 Process final payments.

 Collect returned room keys/key cards.

 Thank guests for their stay.

 Question to ask back to interviewer

"What are the biggest challenges someone in this position might face?

"What kind of training is provided for new receptionists?"

"What do you enjoy most about working here?"