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The document outlines a comprehensive study on logistics management, detailing its definition, key issues, and research methodology. It includes a literature review covering various aspects of logistics, such as supply chain management and customer satisfaction. The final chapters present analysis, findings, suggestions, and conclusions drawn from the research conducted.

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Ajnas k
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18 views2 pages

3 Content

The document outlines a comprehensive study on logistics management, detailing its definition, key issues, and research methodology. It includes a literature review covering various aspects of logistics, such as supply chain management and customer satisfaction. The final chapters present analysis, findings, suggestions, and conclusions drawn from the research conducted.

Uploaded by

Ajnas k
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CONTENTS

LIST OF TABLES

ABSTRACT

1. CHAPTER-I INTRODUCTION 1
1.1. Definition 1
1.2. Statement of problems 2
1.3. Key issues in Logistics Management 6
1.4. Objectives 9
1.5. Limitation of the study 9
1.6. Chapterization of the study 11
1.7. Conclusion 11

2. CHAPTER –II RESEARCH METHODOLOGY 12


2.1. Research Methodology 12
2.2. Statistical Tools Used 13

3. CHAPTER –III REVIEW OF LITERATURE 20


3.1. Introduction 20
3.2. Understanding of Logistics 20
3.3. History of Logistics 23
3.4. Objectives of Logistics Management 28
3.5. Supply chain management 28
3.6. Customer satisfaction on Logistics services 32
3.7. Logistics in global perspectives 35
3.8. Logistics structure and process 37
3.9. Logistics and business strategy 42
3.10. Logistics services 44
3.11. Customers’ perceptions of logistics service 46
3.12. Logistics principles 50
3.13. Logistics Solution 54
3.14. Customer Logistics services and requirements 55
3.15. Logistics Communication 57
3.16. Important parts of Logistics management 57
3.17. Different types of Logistics providers 58
3.18. Logistics Supplier Relationships 61
3.19. Competitive advantage 62
3.20. Outsource of logistics business 63
3.21. Green balanced score card 66
3.22. Logistics Strategy 68
3.23. Inbound Logistics A Logistics Strategy 70
3.24. Reverse Logistics 73
3.25. Today’s Software 73
3.26. Transportation Management Systems (TMS) 75
3.27. Risk Vs. Reward: Proper Implementation Keys 77
3.28. Visibility Into Logistics Processes 78
3.29. Conclusion 78

4. CHAPTER-IV ANALYSIS AND INTERPRETATION 79


4.1. Introduction 79
4.2. Descriptive Analysis on Sample 79
4.3. Means Values and Levels of Logistics Service Management 83
4.4. Inferential Analysis on Sample 91
4.5. Friedman test on the factors of logistics service management 162
4.6. Correlation Analysis on Factors of Logistics Service
Management 163
4.7. Conclusion 164

5. CHAPTER –V FINDINGS, SUGGESTIONS AND CONCLUSION 165


5.1. Introduction 165
5.2. Findings 165
5.3. Suggestions 177
5.4. Conclusion 179
6. REFERENCES

7. APPENDIX
Appendix–I : Questionnaire
Appendix–II : List of Publications
Appendix –III : Curriculum vitae

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