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Quality Control L T P TW SL
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1. Course Description:
This course introduces the fundamental principles and techniques of Quality Control (QC) used in
manufacturing and service industries. It covers topics such as statistical process control (SPC),
control charts, process capability analysis, acceptance sampling, and continuous improvement
methodologies like Six Sigma and Total Quality Management (TQM). Students will learn how to
apply quality tools to monitor, analyse, and improve processes, ensuring product and service
excellence. The course also emphasizes the role of quality standards (ISO 9001, Six Sigma, Lean,
etc.) in achieving customer satisfaction and business success
2. Course Objectives:
1. To explain the basic concepts, principles, and importance of quality control in
manufacturing and service industries.
2. To use statistical tools such as control charts, process capability analysis, and sampling
techniques to monitor and improve product and process quality.
3. To Differentiate between common and special causes of variation and implement
corrective actions to maintain quality standards.
4. To Apply problem-solving tools such as Pareto analysis, Fishbone diagrams, and Failure
Mode and Effects Analysis (FMEA) for defect prevention and continuous improvement.
5. To introduce international quality standards (ISO 9001, Six Sigma, TQM) to improve
overall product quality and customer satisfaction.
3. Syllabus 15+15=30 Periods
Unit-I: Introduction (3)
Quality Control: Definition and Importance of Quality, Evolution of Quality Control (QC),
Difference Between Quality Control and Quality Assurance (QA), Cost of Quality (COQ); Role
of Quality in Business Competitiveness: Fundamentals of Quality Control: Quality Standards and
Certifications (ISO, Six Sigma, TQM, etc.), Quality Gurus: Deming, Juran, Crosby, Taguchi,
Quality Control vs. Quality Assurance vs. Quality Management, The PDCA (Plan-Do-Check-Act)
Cycle.
Unit-II: Statistical Quality Control (SQC) (3)
Basics of Statistics in Quality; Descriptive vs. Inferential Statistics; Probability Distributions
(Normal, Binomial, Poisson); Hypothesis Testing in Quality Control; Control Charts and Process
Control: Types of Control Charts (X̄ -R, p, np, c, u Charts), Process Capability Analysis (Cp, Cpk),
Statistical Process Control (SPC), Process Variation and Causes
Unit-III: Inspection and Sampling Techniques (3)
Types of Inspection (100% Inspection, Random Sampling); Acceptance Sampling Plans (Single,
Double, Sequential); Operating Characteristic (OC) Curve; AQL (Acceptable Quality Level)
Unit-III: Tools for Quality Improvement (3)
The Seven Basic Quality Tools: Cause-and-Effect Diagram (Ishikawa/Fishbone), Flowcharts,
Check Sheets, Histograms, Pareto Analysis, Control Charts, Scatter Diagrams; Advanced Tools:
FMEA (Failure Modes and Effects Analysis), DOE (Design of Experiments).
Unit-III: Lean, Six Sigma, TQM and Quality Standards (3)
Introduction to Lean Manufacturing; Six Sigma Methodology (DMAIC, DMADV); Total Quality
Management (TQM) Principles; 5S Methodology; Quality Standards and Certifications: ISO
9001: Quality Management System, ISO 14001: Environmental Management, ISO 45001:
Occupational Health and Safety, Industry-Specific Standards (AS9100, IATF 16949, etc.); Case
Studies & Applications: Quality Control in Manufacturing, QC in Service Industries, Real-World
Case Studies, Project on Quality Control Implementation
Term Work (TW) Activities (15 Hours)
Case Study – Problem solving covering all course outcomes (10 Hours)
Presentation Activity – Given Topic (05 Hours)
Term Work (TW) Assessment / Evaluation Methods (50 Marks)
Identify and Analyze of Case Study (30 Marks)
Presentation Assessment for the given topic using rubrics (20 Marks)
Text Books:
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant Urdhwareshe
and Rashmi Urdhwareshe, “Total Quality Management”, Pearson Education Asia, Revised
Third Edition, Indian Reprint, Sixth Impression, 2013.
2. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th
Edition, First Indian Edition, Cengage Learning, 2012.
References:
Reference Books:
1. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice Hall
(India) Pvt. Ltd., 2006.
2. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd.,
2006.
3. ISO 9001-2015 standards
Journal References:
1. International Journal of Productivity and Quality Management
2. Quality Management Journal
3. Environmental Quality Management
Web Resources:
1. https://www.youtube.com/watch?app=desktop&v=UXChmphBrw0&t=771s
2. https://www.youtube.com/watch?v=GLyH4EHtoRE
3. https://www.investopedia.com/terms/q/quality-management.asp#:~:text=Quality
%20management%20is%20the%20act,quality%20control%20and%20quality
%20improvement.
4. https://en.wikipedia.org/wiki/Quality_management
MOOC/NPTEL/SWAYAM Courses:
1. https://archive.nptel.ac.in/courses/110/101/110101010/
2. https://www.youtube.com/watch?v=NWsw9tKhRg8
4.Course Outcomes:
After successful completion of the course, the student should be able to:
CO. No. Course Outcome BTL
Apply quality control principles to the real world problems. K3
Implement statistical quality control methods using statistical
K3
tools to monitor and improve process quality.
Analyze and interpret process variations and take corrective
K4
actions using SPC techniques.
Use quality improvement tools effectively to analyze defects
K4
and improve product/service quality.
Evaluate and implement quality management systems to
K5
achieve continuous process improvement.
