HK Safety & Security

SAFETY AND SECURITY

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Work Environment Safety

Work environment safety refers to the measures, policies, and practices implemented to
ensure a safe and healthy workplace for employees. It aims to reduce the risk of accidents,
injuries, and illnesses by creating a hazard-free environment.

Key Elements of Work Environment Safety:

1. Hazard Identification – Recognizing potential hazards in the workplace (physical,

Chemical, biological, ergonomic, etc.).

2. Risk Assessment – Evaluating the level of risk associated with identified hazards.

3. Preventive Measures – Implementing safety protocols, using protective equipment,

and ensuring proper training to prevent accidents.

4. Emergency Preparedness – Establishing emergency response plans, fire drills, and

first aid facilities.

5. Safety Culture – Promoting a culture where employees and management prioritize

safety and report unsafe conditions.

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Job Safety Analysis (JSA)

Job Safety Analysis (JSA) is a systematic process to identify and evaluate potential hazards
associated with specific job tasks and develop control measures to reduce or eliminate
those hazards.
Steps in Job Safety Analysis:

1. Select the Job – Identify the job task to be analysed.

2. Break Down the Job Steps – Divide the job into smaller, manageable steps.

3. Identify Potential Hazards – Analyse each step to identify possible hazards (falls,
burns, electrical shocks, etc.).

4. Determine Preventive Measures – Suggest controls such as personal protective

equipment (PPE), safer methods, or eliminating hazards.

5. Implement and Review – Apply the preventive measures and regularly review the job
to ensure safety standards are maintained.

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Benefits of JSA:

Reduces workplace accidents and injuries.

Improves employee safety awareness.

Helps comply with legal and organizational safety standards.

Enhances productivity by minimizing downtime due to accidents.

The Three E’s of Safety are:

1. Engineering – Designing and maintaining equipment, systems, and facilities to minimize
risks and hazards. This involves creating safer work environments through proper
infrastructure, machine guards, fire protection systems, and ergonomic designs.

2. Education – Training employees and individuals about safe practices, potential hazards,
and the importance of safety measures. This includes providing instructions, safety
manuals, workshops, and demonstrations to promote awareness.

3. Enforcement – Implementing and ensuring compliance with safety policies, rules, and
regulations. This involves monitoring workplace behavior, conducting safety audits, and
applying disciplinary actions if safety procedures are violated.

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SAFETY TRAINING MODULE FOR HOTEL HOUSEKEEPING STAFF

1. Introduction to Workplace Safety

- Understanding the importance of safety in the workplace.
- Role of housekeeping staff in maintaining a safe environment.
- Legal and organizational responsibilities for safety.

2. Identifying Potential Hazards

- *Slips, Trips, and fall:* Wet floors, loose mats, cluttered walkways.
- *Chemical Hazards:* Cleaning agents, disinfectants, and pest
control chemicals.
- *Fire Hazards:* Electrical appliances, flammable materials,
cooking equipment.
- *Biohazards:* Blood, used needles, medical waste.
- *Manual Handling Hazards:* Lifting heavy items, pushing carts,
repetitive tasks.

3. Personal Protective Equipment (PPE)

- Types of PPE: Gloves, masks, aprons, eye protection.
- Proper use and maintenance of PPE.
- When and where to use PPE in the hotel.

4. Handling Hazardous Materials (Hazmat)

- Understanding Material Safety Data Sheets (MSDS).
- Proper labeling and storage of chemicals.
- Procedures for handling and disposing of hazardous materials.
- Emergency response for chemical spills or exposure.

5. Fire Safety
- Types of fire extinguishers and their uses.
- Fire evacuation procedures.
- Location of fire exits and assembly points.
- Importance of keeping fire exits clear at all times.

6. Preventing Slips, Trips, and Falls

- Promptly cleaning spills and marking wet floors.
- Keeping work areas clear of clutter.
- Reporting damaged flooring or unsafe conditions.
- Wearing non-slip footwear.

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7. Manual Handling and Lifting Safety

- Correct lifting techniques to avoid back injuries.
- Using lifting aids like trolleys for heavy items.
- Avoiding overexertion by seeking help for heavy loads.

8. Electrical Safety
- Checking appliances for damage before use.
- Reporting faulty equipment immediately.
- Avoiding overloading electrical sockets.
- Keeping electrical appliances away from water.

9. Emergency Procedures
- Steps to take in case of fire, injury, or chemical spill.
- How to use emergency contact numbers and internal
communication.
- Providing first aid and contacting emergency services.
- Assisting guests during emergencies.

10. Reporting Incidents and Near Misses

- Importance of reporting accidents or near-miss incidents.
- Filling out accident report forms.
- Preventive actions to avoid recurrence.

11. Safety Drills and Training

- Participation in regular fire drills and safety training.
- Staying updated with the latest safety protocols.
- Promoting a safety culture within the team.

12. Conclusion
- Every staff member has a role in ensuring a safe workplace.
- Report unsafe conditions or behaviors immediately.
- Always prioritize safety for yourself, guests, and colleagues.

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HAZMAT

Hazmat stands for Hazardous Materials. It refers to substances or materials that pose a risk
to health, safety, property, or the environment due to their chemical, biological, or physical
properties. These materials may include:

1. Flammable substances (e.g., gasoline, propane).

2. Toxic chemicals (e.g., pesticides, industrial chemicals).

3. Radioactive materials (e.g., nuclear waste).

4. Corrosive substances (e.g., acids, cleaning chemicals).

5. Explosives (e.g., fireworks, ammunition).

Hazmat Handling

Training and certification are often required to handle, transport, or store hazmat materials.

Safety precautions such as protective clothing, proper labelling, and emergency response
plans are necessary.

Hazmat materials are classified based on their risk level and are regulated by government
agencies like OSHA (Occupational Safety and Health Administration) and DGCA (Directorate
General of Civil Aviation) in India for air transport.

ACCIDENT
An accident is an unexpected, unplanned, and unintended event that results in injury,
illness, property damage, or loss of life. Accidents can occur anywhere, including at
workplaces, homes, roads, or public places, and they usually happen due to human error,
unsafe conditions, or mechanical failure.

Characteristics of an Accident:

1. Unexpected: Happens suddenly without warning.

2. Unintentional: Not done on purpose.

3. Harmful: Causes injury, damage, or loss.

4. Preventable: Can often be avoided with proper precautions and safety measures.

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Types of Accidents in Hotels:

1. Slips, Trips, and Falls:

Cause: Wet floors, loose carpets, uneven surfaces.
Impact: Fractures, sprains, head injuries.

2. Fire Accidents:
Cause: Electrical short circuits, gas leaks, flammable materials.
Impact: Burns, property damage, loss of life.

3. Chemical Accidents (Hazmat):

Cause: Improper handling of cleaning chemicals or pesticides.
Impact: Skin burns, respiratory problems, poisoning.

4. Cuts and Burns:

Cause: Handling sharp objects, hot surfaces, or boiling liquids in kitchens or laundry
rooms.
Impact: Cuts, burns, and serious injuries.

5. Electrical Accidents:
Cause: Faulty appliances, exposed wires, or overloaded circuits.
Impact: Electric shock, fire, or equipment damage.

6. Ergonomic Accidents:
Cause: Improper lifting of heavy objects, poor posture while cleaning or arranging
furniture.
Impact: Back injuries, muscle strain.

Preventing Accidents in Hotels:

1. Safety Training: Provide safety training for all staff.

2. Signage: Place warning signs for wet floors, hazardous areas, or ongoing
maintenance work.

3. Proper Equipment: Use proper tools, gloves, and PPE when handling hazardous
materials.

4. Emergency Response Plan: Ensure all staff know emergency procedures, fire exits,
and first aid protocols.

5. Regular Maintenance: Check and maintain electrical systems, appliances, and fire
extinguishers regularly.

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FIRE
Types of Fire
1. Class A - Ordinary Combustibles
Examples: Wood, paper, cloth, plastic.
Extinguish with: Water, foam, or dry chemical.

2. Class B - Flammable Liquids

Examples: Petrol, diesel, cooking oil.
Extinguish with: Foam, CO2, or dry chemical.

3. Class C - Electrical Fires

Examples: Electrical panels, wiring, appliances.
Extinguish with: CO2, dry chemical.

4. Class D - Metal Fires

Examples: Magnesium, aluminium, potassium.
Extinguish with: Dry powder.

5. Class K - Kitchen Fires (Cooking Oils/Fats)

Examples: Fryers, grills, ovens.
Extinguish with: Wet chemical extinguisher.

Types of Fire Extinguishers:

1. Water Extinguisher (Red)

Use: Class A fires (wood, paper, cloth).
Do not use on electrical or flammable liquid fires.

2. Foam Extinguisher (Cream)

Use: Class A & B fires (wood, liquid fires).

3. Dry Chemical Powder (Blue)

Use: Class A, B, C fires.
Effective on electrical fires.

4. Carbon Dioxide (CO2) (Black)

Use: Class B & C fires.
Ideal for electrical fires.

5. Wet Chemical (Yellow)

Use: Class K (kitchen fires).
Prevents re-ignition of hot oil fires.

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Fire Prevention Measures

➢ Always turn off electrical appliances when not in use.

➢ Avoid overloading electrical sockets.

➢ Keep flammable materials away from heat sources.

➢ Regularly check fire extinguishers and fire alarms.

➢ Ensure clear access to fire exits.

Fire Evacuation Procedure

A. Upon Discovering Fire:
Activate the fire alarm.
Attempt to extinguish if it’s small and safe to do so.
Close doors to prevent fire spread.
Evacuate and alert others.

B. During Evacuation:
Guide guests to the nearest exit.
Avoid elevators; use staircases.
Assemble in a safe location.

C. Reporting:
Report to the Fire Department immediately.
Provide details about the fire and any trapped individuals.

D. After the Fire:

Check for injuries and provide first aid.
Do not re-enter until declared safe by authorities.

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Hands-on Training

➢ Demonstrate how to use a fire extinguisher using the PASS technique:

Pull the pin.

Aim at the base of the fire.

Squeeze the handle.

Sweep side to side.

➢ Practice evacuations and fire drills.

➢ Train staff to cut off power supplies in emergencies.

Record and Documentation

➢ Maintain a record of all fire drills conducted.

➢ Keep a log of staff trained in fire fighting.

➢ Update training every six months.

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HK Safety & Security

ROLE OF HOUSEKEEPING IN SAFETY

Housekeeping plays a critical role in ensuring safety in any establishment, especially in
hotels, hospitals, offices, and industrial workplaces. Maintaining a clean, organized, and
hazard-free environment helps prevent accidents, promote hygiene, and enhance guest and
staff safety.

Key Roles of Housekeeping in Safety:

1. Preventing Slips, Trips, and Falls:

• Keeping floors, corridors, and stairways clean, dry, and free from obstacles.

• Ensuring that spills are immediately cleaned to avoid slip hazards.

• Placing appropriate signage (e.g., "Wet Floor") when cleaning.

2. Fire Safety:

• Ensuring fire exits, stairwells, and escape routes are clear of obstructions.

• Regularly checking and maintaining fire extinguishers, alarms, and fire blankets.

• Avoiding the accumulation of flammable materials like paper, linen, or chemicals.

3. Proper Waste Management:

• Regularly collecting and disposing of waste to prevent clutter and fire hazards.

• Segregating waste (biohazard, recyclable, non-recyclable) to avoid contamination

and promote sustainability.

• Ensuring hazardous waste is disposed of as per standard safety protocols.

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4. Handling Hazardous Chemicals:

• Using and storing cleaning chemicals safely according to the Material Safety Data
Sheet (MSDS).

• Providing staff with Personal Protective Equipment (PPE) such as gloves, masks, and
goggles.

• Training housekeeping staff on safe chemical handling and emergency procedures

5. Ensuring Proper Ventilation:

• Maintaining good air quality by ensuring proper ventilation in guest rooms,

bathrooms, and public areas.

• Using air fresheners and odor control methods safely.

6. Preventing Electrical Hazards:

• Checking and reporting any faulty electrical appliances or exposed wiring.

• Ensuring electrical equipment (vacuum cleaners, irons, dryers, etc.) is used correctly
and turned off after use.

• Keeping electrical rooms clean and free from combustible materials.

7. Pest Control and Hygiene Maintenance:

• Regularly inspecting and treating rooms, kitchens, and public areas for pests.

• Ensuring that guest rooms, bathrooms, and common areas are clean and sanitized to
prevent the spread of diseases.

8. Emergency Preparedness:

• Training housekeeping staff on emergency response procedures (fire, earthquake,

evacuation, etc.).

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• Ensuring all emergency exits, escape routes, and assembly points are known to staff
and guests.

• Placing emergency contact numbers in visible areas.

9. Safe Handling of Linen and Laundry:

• Handling soiled linen with gloves and storing it separately from clean linen.

• Ensuring laundry machines and equipment are regularly maintained to avoid fire or
electrical hazards.

10. Guest and Staff Safety:

• Reporting any suspicious activities or unattended items to security.

• Ensuring guestroom locks, safes, and other security measures are functional.
• Assisting guests during emergencies and evacuations.

✅ Why Housekeeping is Crucial for Safety:

Promotes a safe and hygienic environment.

Reduces the risk of accidents, injuries, and health hazards.

Enhances guest satisfaction and overall hotel reputation.

Ensures compliance with health and safety regulations.

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HK Safety & Security

CPR (Cardiopulmonary Resuscitation)

CPR (Cardiopulmonary Resuscitation) is a life-saving emergency procedure performed when
someone's heart stops beating or they stop breathing. It helps maintain blood flow and
oxygen supply to the brain and other vital organs until medical help arrives.

Purpose of CPR:

Restore heartbeat in cases of cardiac arrest.

Maintain oxygen circulation in the body.

Prevent brain damage due to lack of oxygen.

When to Perform CPR:

When a person is unconscious and not breathing.

During cardiac arrest (heart stops beating).

After drowning, choking, or electric shock.

Steps to Perform CPR (for Adults):

1. Check for Response:

Tap the person and shout, "Are you okay?”.

If no response, call for emergency help.

2. Open the Airway:

Tilt the person's head back slightly to open the airway.

3. Check for Breathing:

Look, listen, and feel for breathing for no more than 10 seconds.

If not breathing, begin CPR.

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4. Chest Compressions:

Place your hands in the center of the chest.

Push hard and fast (about 2 inches deep) at a rate of 100-120 compressions per minute.

Allow the chest to rise fully between compressions.

6. Rescue Breaths (if trained):

Pinch the nose shut, give 2 rescue breaths by covering their mouth.

Ensure the chest rises with each breath.

Continue compressions and breaths (30:2 ratio) until help arrives.

7. Use of AED (if available):

If an Automated External Defibrillator (AED) is available, turn it on and follow voice

instructions.

Importance of CPR in Hotels:

➢ Quick CPR can double or triple survival chances during cardiac arrest.

➢ Housekeeping staff should be trained to respond to medical emergencies.

➢ Keeping first aid kits and AEDs accessible is essential.

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