I have never worked remotely.

I feel very nervous when it comes to expressing myself in English orally. This opportunity is a
challenge for me.

I’m an English teacher with five years of experience. I’m passionate about helping students
improve their language skills, and I enjoy creating engaging lessons. I’m always looking for
new ways to make learning more effective and enjoyable.

In my previous roles, I’ve always worked in customer service, which is something I truly
enjoy. I take pride in helping customers resolve their issues and providing them with clear,
friendly, and effective solutions. I believe that the key to great customer service is listening
carefully to clients’ needs and showing empathy, which helps me build strong relationships
with them. I enjoy the challenge of turning a difficult situation into a positive one, and I
always strive to ensure the customer leaves satisfied

One of my biggest strengths is my ability to communicate effectively with clients. I always

make sure to listen carefully to their needs and provide clear, helpful responses. I’m also
very patient and empathetic, which helps me handle difficult situations professionally.
Additionally, I’m good at problem-solving, ensuring that clients receive the best possible
support.

Excellent communication skills – "I can express ideas clearly and professionally, ensuring
clients feel understood and valued."
Problem-solving – "I’m good at identifying clients’ needs and finding solutions quickly."
Active listening – "I make sure to listen carefully to clients to fully understand their concerns
and provide the best support."
Empathy & Patience – "I know how important it is to remain calm and professional, even in
difficult situations."
Adaptability – "I can handle different types of clients and adjust my approach depending on
their needs."
Conflict resolution – "I can de-escalate difficult situations and find solutions that satisfy
both the client and the company."
Multitasking – "I can manage multiple clients at the same time while staying organized and
efficient."

Sobre el puesto y expectativas

👉
1️⃣ What does a typical day look like in this role?​
"From what I understand, this role involves [mention key responsibilities]. Could you tell
me more about the daily tasks and priorities?"

👉
2️⃣ What are the biggest challenges someone in this position might face?​
"I like to be prepared for challenges. What are some common difficulties in this role, and
how do you usually approach them?"
👉
3️⃣ How do you evaluate success in this role?​
"I always strive to meet expectations. What key performance indicators or metrics do you
use to measure success?"

🏢 Sobre la empresa y el equipo

👉
4️⃣ Can you tell me more about the team I’d be working with?​
"I enjoy collaborating with others. How is the team structured, and what’s the dynamic
like?"

👉
5️⃣ How would you describe the company culture?​
"I value a positive work environment. How would you describe the company culture and
the team’s work style?"

👉
6️⃣ What are some of the company's biggest goals for the next year?​
"I’d love to understand how this role contributes to the company’s goals. What are some
of the key objectives for the upcoming year?"

🚀 Crecimiento y desarrollo

👉
7️⃣ Are there opportunities for professional development and career growth?​
"I’m always looking to grow professionally. Does the company offer training programs or
opportunities for career advancement?"

👉
8️⃣ What are some skills that would help someone excel in this role?​
"I want to contribute effectively. What skills or qualities do you think are crucial for
success in this position?"

🔄 Proceso de selección y próximos pasos

👉
9️⃣ What are the next steps in the hiring process?​
"I really appreciate the opportunity to interview. What should I expect regarding the next
steps in the selection process?"

🔟
👉
Is there anything else I can provide to help with your decision?​
"If there’s any additional information or references that would be helpful, I’d be happy to
provide them."

Tell me about yourself.

"I am a proactive person, solution-oriented, and with strong communication skills. I am

passionate about providing excellent customer service and always look for effective
solutions for each situation. I am responsible, organized, and enjoy working as part of a
team."

2. Tell me about your academic background.

"I have a career as an English teacher

in [your career or training], which has provided me with a solid foundation in [mention key
areas]. I’ve also taken [relevant courses or additional training] to stay updated on [specific
topics]."

I studied English because I thought I needed to improve my English. When I speak English I
feel very nervous and I find it difficult to express myself as I would like.

3. Why did you choose to study this career?

"I chose this career because I’ve always been interested in [mention your motivation, such
as helping others, solving problems, etc.]. I believe the education I received allows me to
provide quality service and stay on top of best practices to solve various situations."

4. What did you learn from your previous jobs?

"In my previous jobs, I learned to handle high-pressure situations, improve my

communication skills, and strengthen my conflict resolution abilities. I also learned how to
actively listen to clients to better understand their needs and provide suitable solutions."

5. What did your job experience consist of?

"My job experience mainly consisted of providing customer support, answering inquiries,
handling complaints, and offering efficient solutions. I was also responsible for coordinating
certain processes and working collaboratively with my team to meet established goals."

6. What were your tasks?

"My tasks included receiving and responding to customer inquiries, managing complaints,
providing personalized recommendations, and keeping detailed records of interactions to
ensure proper follow-up."

7. What did you enjoy doing the most?

"What I enjoyed most was helping clients resolve their problems and providing them with a
positive experience. I also enjoyed collaborating with my team to find the best solutions for
complicated situations."

8. What did you enjoy the least?

"What I enjoyed the least was dealing with situations that couldn’t be immediately resolved,
but I learned to manage frustration professionally and to set realistic expectations for the
client."

9. What would you say are your strengths and areas for improvement in
the workplace?

Strengths: "My strengths are active listening, empathy, and problem-solving. I always seek
effective solutions and strive to maintain clear and friendly communication."​
Areas for improvement: "One area I’m working on improving is delegating tasks, as I tend
to be very detail-oriented and sometimes take on more responsibilities than necessary."

10. Could you give me a real example where one of your strengths was
evident?

"In a recent situation, a customer was very upset due to an error with their order. I used my
active listening skills to fully understand the situation and provided a quick solution, which
resulted in the customer’s satisfaction and a stronger relationship with the company."

11. What were the consequences?

"The customer was very satisfied with the solution, which resulted in a positive experience
for them. Additionally, the company maintained a strong relationship with this client, which is
important for customer retention."

12. What do you know about the company?

"I know that the company has a strong reputation in [mention area or industry]. It focuses on
[mention core values of the company, such as quality, innovation, customer service], and has
a clear focus on [specific details about the company]. I’m really excited about the opportunity
to join your team because [connect with what attracts you about the company]."

13. What attracted you to the position?

"I was attracted to the position because it offers the opportunity to use my communication
and problem-solving skills in a challenging and dynamic environment. Also, I’m motivated by
the company’s focus on [mention any aspect of the company that excites you]."

14. What could you bring to the position/company?

"I can bring my customer service skills, my ability to resolve conflicts effectively, and my
proactive approach to improving the customer experience. Additionally, my adaptability
would allow me to integrate well into the team."

15. Where do you see yourself in five years?

"I see myself growing professionally within the company, taking on more responsibilities, and
contributing to the success of the team. I would like to continue developing in areas like
[mention areas related to the position]."

16. What would you like to develop further?

"I would like to further develop my leadership and team management skills, as well as keep
learning about new technologies and tools that improve the customer experience."

17. What are your professional aspirations?

"My aspiration is to continue growing in the field of customer support and advisory, especially
in areas of management and leadership. I would love to have a positive influence on
continuous process improvement and customer satisfaction."

18. What is your availability to work?

"I am available to start immediately and have the flexibility to adapt to the required working
hours. I am also willing to work shifts if needed."