Hooked: How to Build Habit-Forming Products
Summary
Hooked by Nir Eyal explains how successful companies create products that people can't resist
using. The book introduces the Hook Model: a four-step process designed to encourage user
behavior and create habits.
1. Trigger: Cues that prompt user action. Can be external (ads, notifications) or internal (feelings,
emotions).
2. Action: The behavior performed in anticipation of a reward (like opening Instagram when bored).
3. Variable Reward: Providing unpredictable rewards (new content, likes) to drive engagement.
4. Investment: Encouraging users to put something into the product (time, data, effort) to increase
their likelihood of returning.
The key insight is that products that become habits create a competitive advantage, reduce
marketing costs, and increase customer loyalty. Ethical responsibility in using habit-forming
techniques is emphasized throughout.
Key Insights
- Building habits reduces reliance on ads.
- Internal triggers (like emotions) are more powerful than external triggers.
- Variable rewards drive more engagement than predictable ones.
- Investment (time, effort) makes users less likely to leave.
- Product makers must use these techniques responsibly.
Why It Matters
Hooked: How to Build Habit-Forming Products
Understanding the Hook Model helps product designers, marketers, and entrepreneurs build
products that users love and return to naturally. It is especially valuable for companies aiming to
improve user engagement without heavy marketing spend.