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Indicate the answer choice that best completes the statement or answers the question.

1. Which of the following practitioners specializes in diagnosing and treating conditions of altered immunologic
reactivity?
a. Allergist
b. Cardiologist
c. Endocrinologist
d. Anesthesiologist

2. Which of the following will assist you in being more efficient with your time?
a. Be a perfectionist for all tasks, even those that don’t require your best effort, so you don’t have to
spend time correcting things.
b. Make a daily list of tasks and projects that must be completed.
c. Complete low-priority requests first—especially those that are optional as they are usually simple
tasks.
d. Complete tasks in the order they become available because prioritizing takes too much time.

3. Candidates for the CMA (AAMA) Certification Exam are allowed a ____-day period in which to take the exam.
a. 30
b. 60
c. 90
d. 120

4. The expenses involved in running a business have made which of the following rare today?
a. solo practices
b. partnerships
c. multi-provider clinics
d. hospitals

5. Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the
patient is a great skill to have and is known as:
a. integrity.
b. empathy.
c. prioritizing.
d. critical thinking.

6. Which of the following defines the principles of self-boundaries for a medical assistant?
a. not examining, diagnosing, or prescribing treatment
b. knowing when to back off in a confrontation
c. understanding the sender-receiver feedback philosophy
d. all of the above

7. Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following
positive personal qualities?
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a. that you acknowledge others and are interested in being of service

b. that you have a good outlook on life
c. that you practice what you preach
d. that you are willing to be flexible and cooperative

8. Which of the following describes the role of the patient navigator prior to the patient seeing the provider?
a. conduct a preplanning visit with the patient prior to the office visit to assist with the visit agenda
b. obtain a basic history including medication use
c. document any needed tests that are due
d. all of the above

9. Which organization offers certification examinations for the National Certified Medical Assistant and National
Certified Medical Office Assistant?
a. American Academy of Professional Coders (AAPC)
b. National Healthcareer Association (NHA)
c. American Medical Technologists (AMT)
d. National Center for Competency Testing (NCCT)

10. Sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be
handled?
a. Bring it up in a staff meeting, others are probably having issues as well.
b. Leave it be and it will go away on its own after time.
c. Take the issue to your manager as they usually have training for this.
d. Contact the Human Resources department yourself and alert them to the issue.

11. Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the
first step in working on preventing a bias?
a. Avoid rooming patients if you have a bias toward them.
b. Understand a bias takes a long time to form so it will take a long time to dissolve.
c. Compare your biases with others.
d. Recognizing what the bias is.

12. Which of the following is a way to acquire continuing education?

a. working overtime at the clinical facility.
b. have a coworker train you on a variety of skills.
c. gain experience by working in a specialty clinic.
d. participate in a health care forum.

13. When working in a clinical capacity, assisting the provider with emergencies and procedures would be considered
which of the following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority
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14. Which of the following practitioners specializes in administering anesthetic agents before and during surgery?
a. Allergist
b. Cardiologist
c. Endocrinologist
d. Anesthesiologist

15. The Patient-Centered Medical Home (PCMH) is a team-based model of care led by:
a. a surgeon.
b. a patient.
c. a personal provider.
d. a health insurance company representative.

16. When working in a clinical capacity, working on pending files that have tasks would be considered which of the
following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority

17. Urgent care centers:

a. originated about 10 years ago.
b. are usually open only on weekends.
c. typically require patients to make an appointment.
d. take care of patients with acute illness or injury.

18. Which category of skills includes those that keep medical assistants practicing within their scope of practice?
a. communication
b. legal and ethical concepts
c. instruction
d. operational functions

19. To qualify to sit for a National Healthcareer Association (NHA) certification exam, you must graduate from an NHA-
approved health care training program or have at least:
a. six months of full-time job experience and a high school diploma or GED.
b. six months of full-time job experience and an associate’s degree.
c. one year of full-time job experience and a high school diploma or GED.
d. one year of full-time job experience and an associate’s degree.

20. Which of these is an example of a clinical skill?

a. performing patient screenings
b. performing bookkeeping and collection procedures
c. scheduling appointments
d. preparing submittal (“clean”) insurance forms
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21. A collective combination of qualities that include someone who arrives on time for work and can manage their time
effectively, takes accountability for their behavior, and works well with others is known as:
a. integrity.
b. work ethic.
c. professionalism.
d. time efficiency.

22. Which of the following is the American Academy of Professional Coders (AAPC) certification for physician practice?
a. Certified Professional Coder-Payer (CPC-P)
b. Certified Medical Administrative Assistant (CMAA)
c. Certified Professional Coder-Hospital Outpatient (CPC-H)
d. Certified Professional Coder (CPC)

23. Which of the following refers to being able to say the right thing at the right time?
a. accurate
b. tact
c. empathetic
d. precise

24. Which of the following practitioners specializes in diagnosing and treating abnormalities, diseases, and disorders of
the heart?
a. allergist
b. cardiologist
c. endocrinologist
d. anesthesiologist

25. According to the U.S. Department of Labor, for the period 2018 to 2028, the employment of medical assistants is
expected to ______.
a. grow 118 percent
b. grow 23 percent
c. remain about the same
d. shrink 17 percent

26. What is another term for critical thinking?

a. problem-solving
b. outreach
c. thought-provoking
d. all of the above

27. A requirement for maintaining National Center for Competency Testing (NCCT) certification is the accrual of ____
clock hours of continuing education each year.
a. 14
b. 10
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c. 22
d. 34

28. Which of the following practitioners specializes in diagnosing and treating tumors and cancer?
a. Radiologist
b. Hematologist
c. Endocrinologist
d. Oncologist

29. Which of the following is not considered a positive personal quality?

a. sharing information on social networking sites
b. friendly attitude
c. genuine smile
d. perception as a professional

30. Medical assistants can show integrity in the workplace by which of the following?
a. Being honest and having strong moral principles
b. Giving their personal phone number to patients who need extra assistance
c. Cleaning rooms for your coworkers when they are busy
d. Giving supplies to patients who you really like

31. The American Academy of Professional Coders (AAPC) offers several types of certifications. Which of the
following is not an AAPC certification?
a. Certified Professional Coder (CPC) (Outpatient Physician Office Credential)
b. Certified Professional Coder (CPC-OP) (Outpatient Clinic)
c. Certified Professional Coder-Hospital Outpatient (CPC-H) (Outpatient Hospital/Facility Credential)
d. Certified Professional Coder-Payer (CPC-P) (Payer Coding Credential)

32. The majority of medical assistants work in which type of environment?

a. surgical
b. insurance company
c. ambulatory care
d. laboratory

33. When working in a clinical capacity, performing procedures, and dismissing patients would be considered which of
the following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority

34. Candidate certification from the National Center for Competency Testing (NCCT) is valid for a period of ____ years,
from the date of certification indicated on each candidate’s certificate.
a. 2
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b. 5
c. 7
d. 10

35. Standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns
best with which of the following professional trait?
a. Integrity
b. Honesty
c. Adaptable
d. Courteous

36. Why is continuing education necessary?

a. for recognition status with your peers
b. to be able to attend industry-related events
c. increase networking and relationship-building opportunities
d. to keep your certification status current

37. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and
blood forming tissues?
a. Allergist
b. Hematologist
c. Endocrinologist
d. Oncologist

38. Which of the following practitioners specializes in diagnosing and treating diseases and malfunctions of the glands of
internal secretion (hormones)?
a. allergist
b. cardiologist
c. endocrinologist
d. anesthesiologist

39. Which organization offers the Registered Medical Assistant certification?

a. American Medical Technologists (AMT)
b. American Association of Medical Assistants (AAMA)
c. National Center for Competency Testing (NCCT)
d. American Academy of Professional Coders (AAPC)

40. When working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s
order, and so on would be considered which of the following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority

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41. When working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any
supplies until a direct order is given to perform the procedure would be considered which of the following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority

42. Having integrity means:

a. having innovative thinking, which leads to being able to problem solve effectively and being a quick
learner.
b. being able to overcome any negative feelings that you may have toward the feedback.
c. doing the right thing even if no one is around to witness it.
d. putting yourself in someone else’s shoes.

43. When working in a clinical capacity, when a room becomes vacant, cleaning and preparing it for the next patient
would be considered which of the following priorities?
a. first priority
b. second priority
c. third priority
d. fourth priority

44. Which of the following describes the role of the patient navigator during the patient with the provider?
a. documenting the provider’s remarks or findings in the medical record, filling out documents, and
ordering laboratory tests and radiograph studies
b. assisting with referrals, queuing electronic prescriptions for the provider to approve and send to the
pharmacy
c. assisting with transportation assistance
d. all of the above

45. Which of the following practitioners specializes in diagnosing and treating conditions of the skin?
a. Allergist
b. Cardiologist
c. Endocrinologist
d. Dermatologist

46. When working in a clinical capacity, which of the following priorities would retrieving the patient from the reception
area, documenting the patient’s chief complaint, and performing vital signs be considered?
a. first priority
b. second priority
c. third priority
d. fourth priority

47. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and
intestines?
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a. Gastroenterologist
b. Cardiologist
c. Endocrinologist
d. Dermatologist

48. Which of these is an example of an administrative skill?

a. collecting specimens
b. performing vital signs
c. administering medications
d. preparing medical records

49. The primary purpose of the American Association of Medical Assistants (AAMA) was to:
a. be the only professional organization for medical assistants.
b. raise the standards of the medical assistant profession.
c. to provide a professional membership and certification for several allied health occupations.
d. to provide pathways to lifelong learning in related health care disciplines.

50. Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye?
a. Allergist
b. Otorhinolaryngologist
c. Ophthalmologist
d. Oncologist

51. Medical assisting is probably right for you if you:

a. like to work alone, completing tasks independently.
b. are more comfortable completing a consistent task daily.
c. do not like variety in your job.
d. are interested in a career in an expanding field.

Match the following description with the type of complementary or alternative therapies.
a. biofeedback
b. faith
c. hand reflexology
d. homeopathy
e. humor
f. aromatherapy
g. ayurvedic medicine
h. acupuncture
i. naturopathy
j. Tai Chi
k. visualization and guided imagery
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l. yoga
m. massage
n. hypnosis
o. magnet therapy

52. It consists of using extremely thin, sterilized needles, sometimes electrified with low voltage, that are
inserted on points along the network of 12 body meridians (channels) to connect the levels from the organs to
the skin.

53. A treatment that uses essential oils extracted from plants for a therapeutic effect.

54. The traditional healing system of India and perhaps the oldest formal medical system in the world.

55. A method that enables a person, usually with the help of electronic equipment, to learn to control
otherwise involuntary bodily functions.

56. Numerous clinical studies have concluded that patients who receive prayer, in addition to treatment,
respond more favorably than those who don’t.

57. Stimulating these points on the hand sends impulses to help the muscles in the corresponding body part relax
and blood vessels open to increase circulation, therefore allowing more oxygen and nutrients to enter and
promote healing.

58. Based on the theory that each cell possesses an electromagnetic field and that disease occurs
as a result of an electromagnetic imbalance.

59. Provided by a therapist is actually supported by more scientific research than many other
complementary therapies.

60. It involves a series of fluid movements performed while relaxed but maintaining focus on a pattern of movements.

61. It encompasses a wide range of approaches, using hands to manipulate muscles and soft tissue. It is a
powerful means to treat stress-related conditions, such as insomnia, headaches, and irritable bowel syndrome
and health conditions such as sciatica and depression.

62. It is known that laughter increases NK cell activity, lymphocyte proliferation, monocyte migration, and the
production of IL-2 and IgA.

63. Refers to what you see in your mind’s eye and involves all the senses.

64. A 200-year-old system of medicine based on the Law of Similars.

65. This is a multidisciplinary approach to health care based on the belief that the body has power to heal itself.

66. This is a discipline of breath control, meditation, and stretching and strengthening exercises that is thought to promote
mental, physical, and spiritual well-being.

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Match each professionalism trait with its definition.
a. tactful
b. team player
c. empathetic
d. adaptable

67. The ability to adjust.

68. Be able to perceive a situation and know the right thing to say or do.

69. Put yourself in another person’s shoes; think about what is best for the patient.

70. Work cooperatively with a group of people.

Match the diversity type to the description or example. Note: Answers may be used more than once.
a. race
b. religious
c. age
d. sexual orientation
e. disability
f. gender identity

71. Different generations.

72. Black or African American, Asian, White, Native American.

73. Grouping based on physical traits.

74. Based on spiritual beliefs.

75. Men, women, gender fluid

76. Mental, physical, or chronic conditions.

77. Adolescents, middle age, older adults.

78. An individual’s psychological sense of their gender.

79. Gay, bisexual, heterosexual.

80. Hard of hearing, bipolar, mobility impairment.

Match the following term(s) with the best description/definition.

a. prejudice
b. innate
c. bias
d. empathetic

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e. feedback
f. work ethic
g. self-awareness
h. self-confidence
i. behaviors

81. Putting yourself in another person’s shoes; think about what is best for the patient.

82. Preconceived opinion that is not based on reason or actual experience.

83. Generally given to you to assist you in improving your workflow, skills, and interpersonal relations in the
workplace.

84. A term used to describe professional characteristics or attitudes that are expected in particular professions.

85. You may have an intrinsic notion when something in your life is not going right and changes need to be
made, or the insight to celebrate when things are going great.

86. Set of values held by employees of performing work for a moral good.

87. Have developed over time through our individual life experiences.

88. Meaning inherent or natural.

89. The ability to show you are strong on the outside; or it might just be simply knowing that you have made the
patient, or a coworker feel like everything will be alright.

Match the example/description with the type of diversity. Note: Answers may be used more than once.
a. cultural diversity
b. social diversity
c. ethnic diversity

90. When people belonging to different religions, cultural backgrounds, economic status, etc. make up a
community.

91. Age, race, religion.

92. Values, practices, traditions, or beliefs a group shares.

93. Ancestry.

94. Language.

95. Nationality.

Match the professional trait with the best description.

a. accurate
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b. adaptable
c. courteous
d. confidential
e. dependable
f. empathetic
g. honest
h. initiative
i. integrity
j. patient
k. punctual
l. respectful
m. team player

96. Be polite and well mannered.

97. The ability to adjust.

98. Be trustworthy and truthful.

99. Show regard for others even if you disagree with their message.

100. Be detailed oriented and ensure that information is correct.

101. Being honest and having strong moral principles. Always do the right thing.

102. Work cooperatively with a group of people.

103. Be in exact agreement with time; showing up for work before you are scheduled to be there allows you to start
your workday on time.

104. Be reliable and responsible. Supervisors and coworkers need to be able to trust you to show up for work and to
follow through with what you say you are going to do.

105. Act calm when things do not necessarily go as planned or as quickly as planned.

106. Show ambition; do things that need to be done without being told—as long as it is within your scope of practice.

107. Be prudent and conscious—especially in your speech. Never give out any information regarding a patient without
the patient’s written permission.

108. Put yourself in another person’s shoes; think about what is best for the patient.

Match each professional trait with its definition.

a. courteous
b. initiative
c. dependable
d. punctual
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e. accurate
f. respectful
g. patient
h. honest
i. confidential

109. Being detail-oriented and ensuring that information is correct.

110. Being polite and well-mannered.

111. Being prudent and conscious, especially in regard to speech.

112. Being reliable and responsible.

113. Being trustworthy and truthful.

114. Showing ambition.

115. Acting calm when things don’t necessarily go as planned.

116. Being in exact agreement with time.

117. Showing regard for others even if you disagree with their message.

Match each term with its definition.

a. American Medical Technologists (AMT)
b. Professionalism
c. Advocate
d. multi-provider clinic
e. programmatic accreditation
f. institutional accreditation
g. Generalist
h. doctor of osteopathic medicine
i. doctor of medicine
j. Partnership
k. National Center for Competency Testing (NCCT)
l. occupational analysis
m. American Academy of Professional Coders (AAPC)
n. National Healthcareer Association (NHA)

118. Identifies three broad areas of practice for medical assistants certified through the American Association of Medical
Assistants (AAMA).

119. Person who assists patients or acts on their behalf.

120. Medical assistant who performs both clinical and administrative duties.
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121. Type of medical practice made up of at least two physicians.

122. Type of medical practice made up of at least three physicians.

123. Behaviors such as displaying tact, diplomacy, courtesy, respect, and dignity are the utmost important skills
of a medical assistant, demonstrating responsibility in all aspects of the job and promoting integrity and
honesty.

124. A licensed physician.

125. A licensed physician that places special emphasis on the body's musculoskeletal and nervous system and holistic
patient care.

126. Type of accreditation offered by the Accrediting Bureau of Health Education Schools (ABHES).

127. Type of accreditation offered by the Accrediting Commission of Career Schools and Colleges (ACCSC).

128. Organization, founded in 1939, that serves as a certification and membership society for several allied health
professionals, including medical assistants, phlebotomists, and medical lab assistants.

129. Organization that offers certification examinations for National Certified Medical Assistant (NCMA) and National
Certified Medical Office Assistant (NCMOA).

130. Organization that produces publications including Healthcare Business Magazine, Healthcare Business Tips &
Resources, and ICD-10 Tips and Resources.

131. Organization, established in 1989 as a certification agency, that offers eight certification exams for several allied
health care areas, including the Certified Clinical Medical Assistant (CCMA) and Certified Medical Administrative
Assistant (CMAA).

Match the following description of how to project a professional appearance to the description. Note: Answers may be
used more than once.
a. cleanliness
b. posture
c. hand care
d. hair
e. proper attire
f. jewelry
g. fragrances
h. cosmetics

132. Should be tasteful and skillfully applied.

133. Looks out of place, and it is a great collector of microorganisms.

134. Can be offensive to some patients, especially if they have allergies or are suffering from nausea.

135. Take a daily bath or shower and use a deodorant or antiperspirant.

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136. Some facilities have policies that prohibit any use at all.

137. Shampoo your hair often.

138. Affects not only your appearance but also the amount of fatigue you experience.

139. Novelty piercings, such as nose rings and tongue studs, are not appropriate for professional grooming and
may not be allowed by the facility.

140. Keep your fingernails manicured and cut well below the fingertips.

141. Start each day with an aseptic hand wash, paying close attention to nails.

142. Brush and floss your teeth at least twice a day; use mouthwash or breath mints when necessary.

143. The ease with which you move around reflects your poise and confidence.

144. Keep it clean and away from your face; if it is long, it should be worn up or fastened back.

145. When uniforms are required, they should be clean and free of wrinkles and fit well.

146. Follow institutional guidelines in relation to artificial nails and polishes (most facilities prohibit artificial
nails, colored nail polish, and art).

147. Uniform shoes should be kept clean and have clean shoestrings; hose must not have runs.

148. Pay attention to the undergarments you wear beneath the uniform so that they do not show through the
fabric of your uniform and that t-shirts or other long-sleeved shirts look professional.

149. Wear watch or wedding ring only.

Taking a step-by-step approach helps you look realistically and logically at a problem. This method encourages analytical
thinking and confident decision making. Identity the order of the basic steps of critical thinking when problem solving.
a. Step 1
b. Step 2
c. Step 3
d. Step 4
e. Begin again with Step 1

150. List possible decisions and what you think each outcome will be. Use analytical and creative thinking.

151. If results are not satisfying.

152. Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned.

153. Gather facts and ideas to help you decide what to do about it.

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154. Determine just what the problem is and write it down. Ask whether there is a contributing problem chain or series of
events.

The clinical side of medical assisting has a natural progression. Match what takes priority when working in a
clinical capacity with the description. Note: Answers may be used more than once.
a. first priority
b. second priority
c. third priority
d. fourth priority

155. Performing procedures and dismissing patients.

156. When a room becomes vacant, clean and prepare it for the next patient.

157. Assisting the provider with emergencies and procedures.

158. Working on pending files that have tasks.

159. Calling back patients with test results, calling in prescriptions per the provider’s order, and so on.

160. Retrieve the patient from the reception area, document the patient’s chief complaint, and perform vital
signs.

161. The medical assistant should prepare items necessary for the procedure ahead of time, not opening any
supplies until a direct order is given to perform the procedure.

There are three main areas of medical assisting: general, administrative, and clinical. Match the term to its
description. Note: Answers may be used more than once.
a. general skills
b. administrative skills
c. clinical skills

162. Help manage the business affairs of the practice.

163. Psychology, communication, professionalism.

164. Establishing patient medical records, scheduling appointments and practice finances.

165. Anatomy and physiology, infection control, patient intake, and documentation of care.

166. Medical law/regulatory guidelines, medical ethics, risk management.

167. Patient preparation and assisting the provider.

168. Medical reception, patient navigator/advocate, medical business practices.

169. Quality assurance and safety and medical terminology.

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170. Nutrition, collecting and processing specimens, diagnostic testing.

171. Pharmacology and emergency management/basic first aid.

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Answer Key
1. a

2. a

3. c

4. a

5. d

6. a

7. a

8. d

9. d

10. a

11. d

12. d

13. a

14. d

15. c

16. d

17. d

18. b

19. c

20. a

21. c

22. d

23. b

24. b

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25. b

26. a

27. a

28. d

29. a

30. a

31. b

32. c

33. c

34. b

35. a

36. d

37. b

38. c

39. a

40. d

41. a

42. c

43. b

44. d

45. d

46. b

47. a

48. d

49. b

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50. c

51. d

52. h

53. f

54. g

55. a

56. b

57. c

58. o

59. n

60. j

61. m

62. e

63. k

64. d

65. i

66. l

67. d

68. a

69. c

70. b

71. c

72. a

73. a

74. b

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75. f

76. e

77. c

78. f

79. d

80. e

81. d

82. a

83. e

84. i

85. g

86. f

87. c

88. b

89. h

90. b

91. a

92. a

93. c

94. c

95. c

96. c

97. b

98. g

99. l

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100. a

101. i

102. m

103. k

104. e

105. j

106. h

107. d

108. f

109. e

110. a

111. i

112. c

113. h

114. b

115. g

116. d

117. f

118. l

119. c

120. g

121. j

122. d

123. b

124. i

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125. h

126. e

127. f

128. a

129. k

130. m

131. n

132. h

133. f

134. g

135. a

136. g

137. a

138. b

139. f

140. c

141. c

142. a

143. b

144. d

145. e

146. c

147. e

148. e

149. f

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Name Clas Dat
: s: e:

MA 2
150. c

151. e

152. d

153. b

154. a

155. c

156. b

157. a

158. d

159. d

160. b

161. a

162. b

163. a

164. b

165. c

166. a

167. c

168. b

169. a

170. c

171. c

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