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Intel (R) MSS User Guide

The Intel® Management and Security Status Application User Guide provides instructions on using the application, which displays information about Intel® Active Management Technology and Intel® Standard Manageability. It outlines system requirements, features, and troubleshooting steps, emphasizing the importance of Intel Management Engine firmware and software. The document also includes a revision history and legal disclaimers regarding the use of Intel products and technologies.

Uploaded by

Igor Michel
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
130 views27 pages

Intel (R) MSS User Guide

The Intel® Management and Security Status Application User Guide provides instructions on using the application, which displays information about Intel® Active Management Technology and Intel® Standard Manageability. It outlines system requirements, features, and troubleshooting steps, emphasizing the importance of Intel Management Engine firmware and software. The document also includes a revision history and legal disclaimers regarding the use of Intel products and technologies.

Uploaded by

Igor Michel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Intel® Management and Security

Status Application
User Guide
Supporting Intel® CSME Firmware Version 10 and Above

January 2025

Revision 2.1

Intel Confidential

Document Number: 768495


You may not use or facilitate the use of this document in connection with any infringement or other legal analysis concerning
Intel products described herein. You agree to grant Intel a non-exclusive, royalty-free license to any patent claim thereafter
drafted which includes subject matter disclosed herein.
No license (express or implied, by estoppel or otherwise) to any intellectual property rights is granted by this document.
Intel technologies’ features and benefits depend on system configuration and may require enabled hardware, software or service
activation. Learn more at Intel.com, or from the OEM or retailer.
No computer system can be absolutely secure. Intel does not assume any liability for lost or stolen data or systems or any
damages resulting from such losses.
The products described may contain design defects or errors known as errata which may cause the product to deviate from
published specifications. Current characterized errata are available on request.
Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness
for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or
usage in trade.
Intel technologies’ features and benefits depend on system configuration and may require enabled hardware, software or service
activation. Learn more at intel.com, or from the OEM or retailer.
All information provided here is subject to change without notice. Contact your Intel representative to obtain the latest Intel
product specifications and roadmaps.
Copies of documents which have an order number and are referenced in this document may be obtained by calling 1-800-548-
4725 or visit www.intel.com/design/literature.htm.
By using this document, in addition to any agreements you have with Intel, you accept the terms set forth below.
Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order.
Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
*Other names and brands may be claimed as the property of others.
© 2020-2025 Intel Corporation. All rights reserved.

2 Intel Confidential 768495


Revision History
Revision# Description Revision Date

0.7 • Initial Release June 2020

0.8 • Updated revision to 0.8 August 2020

0.9 • Updated copyright year to 2021 January 2021


• Updated supported OS in section 2

1.0 • Updated revision to 1.0 for Beta January 2021

1.1 • Added Fast Call for Help in Intel® Standard Manageability tab June 2021

1.2 • Remove Anti-Theft Technology July 2021

1.3 • Added note for MEBx description in section 3.4.4 September 2021

1.4 • Updated copyright year to 2022 February 2022


• Added Windows* 11 in system requirements

1.5 • Added disclaimer for Windows* 11 support in system requirement February 2022

1.6 • Updated .NET framework requirement to 4.8 June 2022

1.7 • Updated description about the option “Intel® Management and Security November 2022
Status application will be available next time I log on to Windows*” in
General Tab

1.8 • Updated copyright year to 2023 January 2023


• Updated the description about the startup option

1.9 • Updated description of Intel® UPID tab April 2023

2.0 • General cleanup October 2023


• Updated UPID status section

2.1 • Updated Section 3.5.1 for new design of UPID tab January 2025

768495 Intel Confidential 3


Contents
1 Introduction ...................................................................................................... 5
2 System Requirements ........................................................................................ 6

3 Using Intel® Management and Security Status Application and Icon ........................ 7
3.1 General Tab ........................................................................................... 7
3.2 Intel® Active Management Technology Tab.............................................. 10
3.2.1 Fast Call for Help ..................................................................... 11
3.2.2 Support Session Status ............................................................ 12
3.2.3 System Defense ...................................................................... 13
3.3 Intel® Standard Manageability Tab ......................................................... 13
3.3.1 Fast Call for Help ..................................................................... 13
3.3.2 Support Session Status ............................................................ 13
3.3.3 System Defense ...................................................................... 14
3.4 Advanced Tab....................................................................................... 14
3.4.1 Intel® Management Engine ...................................................... 15
3.4.2 Secure Output Window Settings ................................................ 15
3.4.3 Network Information ................................................................ 16
3.4.4 Extended System Details .......................................................... 17
3.4.5 Access Monitor ........................................................................ 19
3.5 Intel® Unique Platform ID Tab ............................................................... 20
3.5.1 Intel® UPID Status .................................................................. 20
3.5.2 Intel® Platform Service Record (Intel® PSR) .............................. 21
3.6 Shutting Down the Intel Management and Security Status Application ......... 22
3.7 Windows* 10 ....................................................................................... 22
4 Troubleshooting Intel® Management and Security Status ..................................... 23
4.1 Error Message Appears Upon Application Load .......................................... 23

5 Intel® Management and Security Status Application Error Codes ........................... 25


5.1 Partial Firmware Update Failures ............................................................. 25

4 Intel Confidential 768495


Introduction

1 Introduction
This User Guide describes how to use the Intel® Management and Security Status
(Intel® MSS) application. The application’s tabs display information about a platform’s
support for Intel® Active Management Technology (Intel® AMT) and Intel® Standard
Manageability. These technologies are built on the Intel® Management Engine (Intel®
ME), a feature provided within the platform hardware.

The Intel MSS icon indicates whether Intel Active Management Technology or Intel
Standard Manageability are running on the platform. The icon is displayed in the
taskbar’s notification area. By default, each time Windows* starts, the Intel MSS
starts and the notification icon is displayed.

If the Intel MSS starts automatically as a result of the user logging on to Windows*,
the icon is loaded to the notification area only if a supported combination of Intel
Active Management Technology or Intel Standard Manageability is present on the
platform. If the Intel MSS is started manually via the Start button, the icon is loaded
even if neither of these technologies is enabled.

§§

768495 Intel Confidential 5


System Requirements

2 System Requirements
The Intel MSS has the following requirements:
• Supported operating systems:
⎯ Windows 10*
⎯ Windows 11* (Note**)
⎯ Windows Server 2019*
• Platform running Intel Management Engine firmware.
• Intel Management Engine software installed.
• Microsoft* .NET Framework: version 4.8 or above

Note: Some Intel systems can be upgraded to Windows 11* but Windows 11* is not POR for
those systems. These include (but are not limited to): Raptor Lake, Alder Lake, Rocket Lake,
Tiger Lake, Comet Lake, Whiskey Lake, Coffee Lake, Kaby Lake, Sky Lake, Purley, Purley
Refresh, Basin Falls, Glacier Falls and older systems. Intel has not validated execution of the
Intel MSS on these systems.

§§

6 Intel Confidential 768495


Using Intel® Management and Security Status Application and Icon

3 Using Intel® Management and


Security Status Application and
Icon
Whenever Intel Active Management Technology or Intel Standard Manageability is
enabled, the Intel MSS icon is loaded into the notification area when Windows* starts.
The Intel MSS can also be started by clicking Start> All Programs\Intel\Intel®
Management and Security Status\ Intel® Management and Security Status.

The Intel MSS icon is displayed in the notification area while the Intel MSS is running.
The icon is blue if Intel AMT or Intel Standard Manageability are enabled on the
computer.

Note: The icon is gray if the Intel MSS User Notification Service is not running or the Intel®
Management Engine Interface (Intel® MEI) driver is disabled or unavailable.

To view the Intel MSS:


• Double-click the Intel Management and Security Status icon, or
• Click the icon and choose Open, or
• Click Start>All Programs>Intel>Intel® Management and Security Status>
Intel® Management and Security Status.

Note: In the classic Start menu, the path includes Programs instead of All Programs.

The following sections describe the information available in the application’s tabs.
Information about the application is available also by clicking the Learn more link or
the question mark button ( ).

Note: The application dynamically hides tabs that are not relevant. For example, the Intel
UPID tab does not appear if the platform does not support Intel UPID.

3.1 General Tab


The General tab provides status information about Intel AMT, Intel Standard
Manageability, and events related to these technologies.

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Using Intel® Management and Security Status Application and Icon

The Event History section displays events and some of their details. These can be
sorted by clicking on the relevant column header.

The status of Intel Active Management Technology or Intel Standard Manageability is


displayed in the Service Status section, depending on which technology is
operational on the system. The status can be one of the following:
• Intel® AMT: Enabled / Disabled / Information unavailable
⎯ Enabled: Intel AMT is supported on the system. The Intel ME status in the
Advanced Tab provides information on whether the Intel ME is configured (thereby
causing Intel AMT to be functional).

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⎯ Disabled: Intel AMT is not enabled on the system or has been disabled by the IT
administrator.
⎯ Information unavailable: Not known whether Intel AMT is supported on the
system. No Intel AMT information is available. This can be for one of the following
reasons: the LMS service has stopped, or the Intel MEI driver is disabled.
• Intel® Standard Manageability: Enabled / Disabled / Information unavailable
⎯ Enabled: Intel Standard Manageability technology is supported on the system.
The Intel ME status in the Advanced Tab provides information on whether the Intel
ME is configured (thereby causing Intel AMT to be functional).
⎯ Disabled: Intel Standard Manageability technology is not enabled on the system
or has been disabled by the IT administrator.
⎯ Information unavailable: Not known whether Intel Standard Manageability
technology is supported on the system. No Intel Standard Manageability
information is available. This can be for one of the following reasons: the LMS
service has stopped, or the Intel MEI driver is disabled.

Note: The information in this field shows the state of the platform at the last platform boot.

Enable User Notification: Checking this box causes the Intel MSS icon to display
important notifications in the notification area (for example, notification will be sent
whenever one of the technologies is enabled or disabled). Affects the Intel MSS
setting for the current user account only.

Intel® Management and Security Status application will be available next


time I log on to Windows*: This option is only available in Intel® Management and
Security Status application legacy version (non-APPx). Checking this box causes the
Intel MSS to be invoked, and the icon to be displayed, whenever you log on to
Windows*. Affects Intel® Management and Security Status application’s behavior for
the current user account only.

This option does not appear in the Intel MSS APPx. If users of the Intel MSS APPx
want the Intel MSS to load automatically with Windows* log-on, they need to enable
this feature from both the Startup tab in the task manager and the checkbox in the
General tab. If the Intel MSS status from the task manager’s Startup tab is disabled or
the checkbox is unchecked, the feature will not be enabled.

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Using Intel® Management and Security Status Application and Icon

If neither Intel® AMT or Intel Standard Manageability is supported on the platform,


the Intel MSS does not load automatically with Windows* log-on. If one of the
technologies is supported, the Intel MSS will load automatically even if both
technologies are disabled.

3.2 Intel® Active Management Technology Tab


Note: This tab is displayed only if the platform supports Intel AMT.

Click the Intel AMT tab to display Intel AMT information.

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Using Intel® Management and Security Status Application and Icon

3.2.1 Fast Call for Help


The Fast Call for Help section provides Client Initiated Local Access (CILA) or Client
Initiated Remote Access (CIRA) capabilities, depending on whether the system is
connected to the corporate network or not, respectively. The Fast Call for Help section
is available for the CIRA and CILA use cases if the system has been configured for
these functions, as well as for a case in which the user’s system did not receive an IP
address while the wireless network was available for a support session. In other
cases, the Fast Call for Help section is grayed out.

CIRA allows a user to connect the Intel AMT system to the company’s Information
Technology network via an external internet connection.

CILA allows a user connected to the internal corporate network to send a support
request to the IT administrator.

Click the Get Technical Help button to connect to the Information Technology
network for system diagnostics and maintenance. The current connection status is
displayed in this section.

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Using Intel® Management and Security Status Application and Icon

Note: For CIRA or CILA to work, the machine needs to be configured correctly, and to
support the technology. These settings are typically configured by management software.
Refer to the Intel AMT SDK Implementation and Reference Guide for configuration
instructions.

Note: The information displayed in the Intel® Management and Security Status application,
including the Fast Call for Help section, is not shown in real time. The data is refreshed every
time an event occurs.

Note: When the user is connected as a Guest account (in Windows*) the “Fast Call for Help”
section is grayed out, to prevent users outside the organization from influencing the
organization’s network.

3.2.2 Support Session Status


The Intel MSS displays the following information about the support session:
• KVM Remote Control Connection

Indicates whether a KVM (Keyboard, Video & Mouse) Remote Control session is
alive. Possible values: Connected / Disconnected / Information unavailable.

The KVM Remote Control Connection section is grayed out if the feature is disabled
on the system.
• Media Redirection

Indicates whether there are any open IDE redirection sessions. Possible values:
Connected / Disconnected / Information unavailable.
• Terminal and Keyboard Redirection

Indicates whether there are any open terminal/keyboard redirection sessions.


Possible values: Connected / Disconnected / Information unavailable.
• Stop Sessions

Click Stop Sessions to close any open KVM Remote Control, media redirection, or
terminal/keyboard redirection sessions. If opening a session requires user consent,
re-establishing the session requires renewal of the user consent after clicking this
button.
• Hot Key

Indicates the hot key used for closing any open KVM Remote Control, media
redirection, or terminal/keyboard redirection sessions. Pressing this key has the
same effect as clicking Stop Sessions.

Click Change to choose a different hot key for this purpose.


• Prevent Access

This button appears if user consent is required for opening a remote support
session. In such cases, after the user provides the required approval to the remote
administrator the Prevent Access button is displayed until the healing session starts.
This button enables the user to change their mind, as clicking on it cancels user

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consent and prevents the IT administrator from beginning the remote session.
During this time, the hot key also serves to cancel user consent. Once a remote
support session has begun, the Stop Sessions button is displayed instead of the
Prevent Access button.

Note: When user consent is required, it is granted to the administrator per session, by the
user giving the administrator a one-time pass code which is displayed on the user’s screen in
the Secure Output Window. See section 3.4.2, Secure Output Window Settings.

Note: During a support session conducted over the wireless interface, a notice is displayed
warning not to change the wireless connection until the remote support session has
completed.

Intel Management and Security Status Application Icon during support


session
• The Intel MSS icon in the system tray icon is animated if user consent or a support
session is active.
• Stop Sessions is available also by clicking the Intel MSS icon in the system tray.

3.2.3 System Defense


• System Defense Status

Indicates whether System Defense policies are currently active. Possible values:
Activated / Not activated / Information unavailable.

3.3 Intel® Standard Manageability Tab


Note: This tab is displayed only if the platform supports Intel® Standard Manageability.

Click the Intel® Std Mgt tab to display Intel® Standard Manageability information.

3.3.1 Fast Call for Help


This feature has the same functionality as the one in the Intel® AMT tab.

Note: This feature is displayed only on Alder Lake platforms (running Intel CSME 16
firmware) or later.

3.3.2 Support Session Status


The following information is provided:
• Media Redirection

Indicates whether there are any open IDE redirection sessions. Possible values:
Connected / Disconnected / Information unavailable
• Terminal and Keyboard Redirection

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Indicates whether there are any open terminal/keyboard redirection sessions.


Possible values: Connected / Disconnected / Information unavailable

3.3.3 System Defense


• System Defense Status

Indicates whether System Defense policies are currently active. Possible values:
Activated / Not activated / Information unavailable.

3.4 Advanced Tab


Click the Advanced tab to view additional information.

Note: The image shows all the buttons and information that can be displayed in the
Advanced Tab. However, not everything is always displayed, as this depends on the specific
technologies that are enabled and active on the platform: Intel® Active Management
Technology (Intel® AMT) or Intel® Standard Manageability.

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3.4.1 Intel® Management Engine


The following information is provided:
• Status

The operational status of the Intel® ME.

Possible values: Configured / Unconfigured / Information unavailable.

If the status is Configured, the configuration date and time are displayed.
• Control Mode

Intel ME can be configured in two modes: Client Control Mode and Admin Control
Mode. If the status is Configured, the relevant Control Mode is displayed.

3.4.2 Secure Output Window Settings


The following information is provided for the Secure Output feature, used in KVM
(keyboard/video/mouse) redirection. If the machine was configured in Client Control
Mode, the information is provided for IDE redirection and remote power operations as
well.
• Message Language

Specifies the language used by the Secure Output feature for user consent. Choose
one of the listed languages.

When the Intel MSS is installed, the consent language is set according to the
Windows* System Locale language. (Note that this may be different from the
Windows* Display language). Selecting a different message language in the
Advanced Tab overrides this initial setting. Selecting Windows Default Language
reverts the setting to the Windows* System Locale language.
• Message Font Size

Specifies the window font size of messages displayed by the Secure Output Feature.
Choose one of the following: Regular, Large or Auto.
• User Consent Policy

Specifies the policy for when the user’s approval will be required to establish a
remote support session by an IT administrator. User Consent is granted to the
administrator for the duration of a session, by the user giving the administrator a
one-time pass code that will appear on the Secure Output Window displayed on the
user’s screen.

Possible Policies are:


• User consent not required for any remote session (i.e., KVM, IDE redirection, and
remote power operations)
• User consent required for KVM session only
• User consent required for all remote sessions

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Using Intel® Management and Security Status Application and Icon

3.4.3 Network Information


Click Network Information to display network details on Intel® ME wired and
wireless connectivity.

In the Connection Type section, choose the interface (Wireless Connection or


Wired Connection) whose information you want to display. The following information
is displayed:
• Link Status

Whether the link is currently active.

Possible values: Link up / Link down / Information unavailable


• MAC Information

XX:XX:XX:XX:XX:XX – e.g., 88:88:88:0A:88:87


• IPv4 Address

XXX.XXX.XXX.XXX – e.g., 208.77.188.166


• IPv4 Mode

Possible values: Static / DHCP / Information unavailable


• IPv6 address

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If IPv6 addressing is enabled for the Intel ME, the Intel MSS displays up to 6 IPv6
IP addresses configured for an Intel ME network interface with wired connection,
and up to 5 IPv6 IP addresses for wireless connection.

The following data appears only for wireless connections:


• Configured for Wireless

Possible values: Wireless enabled / Wireless disabled / Information


unavailable

3.4.4 Extended System Details


Clicking Extended System Details opens a Windows* System Information window,
providing an extensive report about the system components and configuration.

The report includes both general information regarding the system (Host Information)
and specific Intel Management Engine information (Intel® ME Information).

To save the system report to a file:


• Click File ➔ Export in the System Information Window.

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Using Intel® Management and Security Status Application and Icon

Following are explanations of some of the details displayed in Extended System


Details:

Host Information:
• Operating System Name: The Windows* operating system that the application is
running on.
• Operating System Version: Version of the operating system
• System Manufacturer: Hardware manufacturer
• System Name: Computer name as recognized by the operating system
• System Model: Hardware platform name
• Processor: Processor’s full brand name
• BIOS Version: BIOS manufacturer’s name and BIOS version number
• LAN DeviceID: LAN device’s PCI Device ID
• LAN Driver – LAN device’s driver version
• WLAN DeviceID: Wireless LAN device’s PCI Device ID
• WLAN Driver: Wireless LAN device’s driver version number

Intel® ME Information:
• Intel® ME Control Mode: Configuration mode (Client Control or Admin Control)
• Provisioning Mode: Intel ME configuration state (Pre / In / Post)
• BIOS boot: BIOS boot state (should be Post Boot)
• Last Intel® ME reset reason: Cause of the last Intel ME reset (Global System Reset
/ FW Reset / Power Up / Unknown cause/ Information unavailable)
• System UUID: Computer’s Universal Unique Identifier. Standard System UUID
presentation, e.g., 03000200-0400-0500-0006-000700080009
• Local FWUpdate: Local firmware update policy (Enabled / Disabled)
• Power Policy: Power modes in which Intel ME is available (Intel ME ON in
S0/S4/S5/DC).NOTE: S0 = Power is on, S4 = Hibernate, S5 = System is shut down
though the power cable is connected, DC = Battery Power
• Cryptography Support: Whether Intel ME can work in TLS/SSL mode
(Enabled/Disabled)

FW Capabilities:

This section indicates whether the following technologies are present on the platform
and enabled:
• Intel Active Management Technology / Intel Standard Manageability
• Intel® TPM Provisioning Service, formerly known as Intel® Capability Licensing
Service (iCLS)
• Intel® Dynamic Application Loader
• Protected Audio Video Path (PAVP)

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Intel® Active Management Technology / Intel® Standard Manageability


• Intel(R) AMT State (Enabled / Disabled).
• Intel(R) AMT Status (Configured / Not Configured).
• CIRA Connection Status – Client Initiated Remote Access Connected / Not
connected (not available for Intel Standard Manageability)

Components Information

Present versions for the following components:


• MEBx Version: Intel ME BIOS Extension version

Note: If MEBX is integrated in BIOS, the MEBX version will show 0.0.0.0000.
• FW Version: Firmware version
• LMS Version: Local Management Service software version
• MEI Driver Version: Intel® Management Engine Interface (Intel® MEI) driver
version
• MEI DeviceID: Intel Management Engine Interface PCI Device identification
• SOL Driver Version: Serial Over LAN driver version
• SOL DeviceID: Serial Over LAN PCI Device identification
• PMC Version: Power Management Controller version

Network Information:
• LAN MAC Address: Media Access Control address for the LAN device
• LAN Configuration state: DHCP or static mode for LAN
• LAN Link Status: LAN link up or down
• LAN IPv4 Address: IPv4 address assigned to LAN
• LAN IPv6 Enablement: IPv6 enabled or disabled for LAN
• WLAN MAC Address: Media Access Control address for the Wireless LAN device
• WLAN Configuration state: Only DHCP mode supported for Wireless LAN
• WLAN Link Status: Wireless LAN link up or down
• WLAN IPv4 Address: IPv4 address assigned to Wireless LAN
• WLAN IPv6 Enablement: IPv6 enabled or disabled for Wireless LAN

Note: When the user is connected as a Guest account (in Windows*), some system
information is unavailable. In such a case, all the Host Information and some of the Intel ME
Information (such as Software Versions) appears as “NA”.

3.4.5 Access Monitor


If the Access Monitor feature is enabled on the platform, clicking the Access Monitor
button opens a Windows* System Information window with the relevant content.

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Access Monitor content includes descriptions of system events that may be of interest
to the user from a privacy and security perspective, such as network administration,
storage administration, remote control operations and more.

Note: Events that occur before Intel AMT is provisioned for the first time are displayed with
incorrect time and date.

3.5 Intel® Unique Platform ID Tab


Note: This tab is displayed only if the platform supports Intel® Unique Platform ID (Intel®
UPID).

3.5.1 Intel® UPID Status


Intel UPID can be enabled or disabled by clicking the Enabled or Disabled radio
buttons in the Intel Unique Platform ID tab, respectively.

If Intel UPID is disabled, Intel® Platform Service Record (Intel® PSR) continues
logging (collecting events, counting power transitions, etc.), but its log cannot be
retrieved from the OS or from BIOS.

The following table shows what Intel MSS displays, and what functions it makes
available, depending on whether Intel UPID and Intel PSR are enabled and supported:
UPID PSR
Supported UPID Enabled Supported Intel MSS Behavior

No Intel UPID tab not shown

Intel UPID tab shown


Yes Yes Yes
Intel PSR buttons available

Intel UPID tab shown


Yes Yes No
Intel PSR buttons grayed out

Intel UPID tab shown


Yes No Yes
Intel PSR buttons greyed out

Intel UPID tab shown


Yes No No
Intel PSR buttons greyed out

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After IMSS 2442.7.1.0, the UPID tab is redesigned as below, depending on whether
Intel UPID and Intel Platform Brand Identity (PBI) are enabled and supported:

UPID Supported UPID Not Supported

Show UPID Tab Show UPID Tab


PBI Supported and
Configured UPID Field Accessible UPID Field NOT Accessible
PBI String: shows configuration. PBI String: shows configuration.

Show UPID Tab Show UPID Tab


PBI Supported and Not
Configured (all brand UPID Field Accessible UPID Field NOT Accessible
bits are 0)
PBI String: Unconfigured PBI String: Unconfigured

PBI Not supported:


Show UPID Tab
MCHI available but no
PBI file or MCHI not UPID Field Accessible Do not show UPID Tab
available (pre-ME13 or PBI String: Not Supported
other failure)

3.5.2 Intel® Platform Service Record (Intel® PSR)


You can view or save the Intel PSR to a file by clicking the View Intel® PSR and Save
Intel® PSR radio buttons, respectively.

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3.6 Shutting Down the Intel Management and


Security Status Application
To shut down the Intel MSS, click the Intel MSS icon in the system tray notification
area and choose Exit.

The following window is displayed (only in legacy version):

Click Yes to automatically start the Intel MSS when you next log on, or No to prevent
the Intel MSS from starting automatically. This change affects the Intel MSS behavior
for the current user account only.

This user selection will affect the Intel® Management and Security Status
application will be available next time I log on to Windows* checkbox in the
General Tab of the legacy version of Intel MSS.

3.7 Windows* 10
When the application is installed on a Windows* 10 operating system, a tile is placed
on the Start window. This allows the application to send toast notifications to the
Windows UI. If the tile is deleted, no toast notifications can be posted.

Provisioning Intel® Active Management Technology on the system recreates the


missing tile.

§§

22 Intel Confidential 768495


Troubleshooting Intel® Management and Security Status

4 Troubleshooting Intel®
Management and Security
Status

4.1 Error Message Appears Upon Application Load


.NET applications fail when they are executed in an environment that has no
Microsoft* .NET Framework installed. Microsoft* does not provide a safeguard
mechanism in such conditions.

If no Microsoft* .NET Framework is present in the system, the Intel MSS displays the
following error message:

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Troubleshooting Intel® Management and Security Status

The following message may also be displayed:

To resolve these issues, install Microsoft* .NET Framework version 4.8 or above and
then re-open the Intel MSS.

§§

24 Intel Confidential 768495


Intel® Management and Security Status Application Error Codes

5 Intel® Management and


Security Status Application
Error Codes

5.1 Partial Firmware Update Failures


Intel ME Wireless LAN updates and User Consent language updates both utilize the
Partial Firmware Update feature of Intel MSS. If Partial Firmware Update fails, the user
is notified via a balloon. The Windows* Event Log includes an error code signifying the
cause of the failure. The possible causes are listed below:

Code Meaning

8193 Intel® ME Interface: Cannot locate Intel ME device driver

8703 PLEASE REBOOT YOUR SYSTEM. Firmware update cannot be initiated without a reboot

8704 Firmware update operation not initiated due to a SKU mismatch

8705 Firmware update not initiated due to version mismatch

8706 Firmware update not initiated due to integrity failure or invalid FW image

8707 Firmware update failed due to an internal error

8708 Firmware Update operation not initiated because a firmware update is already in progress

8710 Firmware update tool failed due to insufficient memory

8713 Firmware update not initiated due to an invalid FW image or header

8714 Firmware update not initiated due to file open or read failure

8716 Invalid usage

8718 Update operation timed-out; cannot determine if the operation succeeded

8719 Firmware update cannot be initiated because Local Firmware update is disabled

8722 Intel ME Interface: Unsupported message type

8723 No firmware update is happening.

8724 Platform did not respond to update request.

8725 Failed to receive last update status from the firmware.

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Intel® Management and Security Status Application Error Codes

Code Meaning

8727 Firmware update tool failed to get the firmware parameters.

8728 This version of the Intel® Firmware Update Tool is not compatible with the current platform.

8741 FW Update Failed.

8744 OEM ID verification failed.

8745 Firmware update cannot be initiated because the OEM ID provided is incorrect.

8746 Firmware update not initiated due to invalid image length.

8747 Firmware update not initiated due to an unavailable global buffer.

8748 Firmware update not initiated due to invalid firmware parameters.

8754 Encountered error writing to file.

8757 Display FW Version failed.

8758 The image provided is not supported by the platform.

8759 Internal Error.

8760 Update downgrade vetoed.

8761 Firmware write file failure.

8762 Firmware read file failure.

8763 Firmware delete file failure.

8764 Partition layout not compatible.

8765 Downgrade not allowed, data mismatched.

8766 Password did not match.

8768 Password not provided when required.

8769 Polling for FW Update Failed.

8771 Invalid File.

8772 Invalid usage, -allows v switch required to update the same version firmware.

8776 Get Partition Attribute Failure.

8777 Update Info Status Failure.

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Intel® Management and Security Status Application Error Codes

Code Meaning

8778 Unable to read FW version from file. Please verify the update image used.

8780 Buffer Copy Failure.

8787 Password exceeded maximum number of retries.

8793 FW Update/Downgrade is not allowed to the supplied FW image.

8794 FW downgrade is not allowed due to SVN restriction.

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