: Good Morning, sir; welcome to the Tjole Hotel. May I know if you have a reservation with us?
: Could I please see your ID for verification?
: Thank you, sir! Please give me a moment while I confirm your reservation details here in the
system.
: Okay, sir, we have your reservation for a Deluxe room for 3 nights under Mr. Casauay. Is that
correct, sir?
: Btw, sir, how would you like me to call you? Do you want me to call you Mr. Hans or Mr.
Casauay
: Alright, sir, this is the Guest Registration form; kindly verify all information that you can see
here because it was already prefilled during your telephone reservation and just in case there is a
missing information, please make sure to double-check and write down the information that is
needed in the guest registration form.
:Alright, sir, before we proceed to the reservation, kindly check on the lower side of the guest
registration form. It is where you can see the hotel's guest policies, and I have to discuss them
with you to make sure that you understand everything we want to inform you about the hotel.
The first one, sir, is Smoking is not allowed in the room, a penalty of Php 10,000 will be charged
per violation of this House Rule. There will be no extra guests or visitors allowed to stay in the
room until 110 pm If visitors wish to stay beyond 110 pm it will be considered as an additional
guest (with charge). And lastly, sir, any damages inside the room will be charged to the
occupying guests accordingly. If you understood and agree with the House rules of the hotel,
kindly affix your signature here.
: Alright, sir, I can see here that you are already paid for your reservation; however, in our hotel,
we do require a security deposit, and this is to remind you, sir, that this is not an additional
charge; this is just a holding account and its worth 3 thousand per night. How do you wish to
settle for your security deposit, sir? Is it in cash or a credit card?
: Alright, sir, Here are your room keys. Your room number will be 202. It's located on the second
floor, and someone will assist you in getting to your room, but before I give you the room keys,
Let me first provide you with information about the different amenities of the hotel. The first one
is that breakfast is usually served from 6 am to 9 am, located on the 6th floor. If you have already
placed your order for breakfast, kindly call me before 6 am so I can inform the restaurant about
your breakfast. And if you want to swim, the swimming pool area is beside the breakfast area
and also on the 6th floor, open from 9 am to 5 pm. Lastly, if you want to go to the gym or other
amenities, all the attendees are there to serve you, but a higher reservation is required, so you
need to call me. Just dial one if you need any assistance inside your room. Do you have any
further questions, sir?
: Alright, sir, my name is Cielo, and I'm very happy to assist you today. And I'm asking my
friend here, Arshel, who will assist you in going to your room. Thank you for choosing Tjole
Hotel. Enjoy your stay!
: Good morning, sir. I'm Cielo, the front desk agent; how may I help you?
: May I have your name and room number, please?
: Have a seat, sir! For a while, the housekeeping department will check the room while I am
preparing your bills.
: Thank You for waiting, sir. Here is your bill; you have incurred total charges of 7,000 Pesos.
Your room had a total charge for a one-night stay amounting to 5,000 pesos; you also acquired
1,500 pesos
for your fine dining and an additional 500 pesos for acquiring our valet service. Since you have
made an advance payment during your arrival of 5,000 pesos, your total charge is only 2,000
pesos, sir.
: Are there any questions about the charges? How would you like to settle your account?
: I received 5,000 pesos, sir; I'll prepare your change and receipt for a while. (Cash)
: Here is your change, sir, amounting to 3,000 pesos and your receipt.
: May I have your credit card, sir? (Credit Card)
: Thank you, sir. Here's your receipt
: Thank you for choosing CSU Hotel; we hope to see you again on your next visit. Have a nice
day, sir!
