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Step-by-Step - R

This document outlines the step-by-step process for reversing multiple customer payments that did not clear. It includes instructions for preparing journal entries, applying them to customer invoices, and offers an optional Excel template for tracking reversals. Additionally, it inquires if assistance is needed for bulk-creating journal entries using import tools.

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Abu bakarr Bah
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21 views4 pages

Step-by-Step - R

This document outlines the step-by-step process for reversing multiple customer payments that did not clear. It includes instructions for preparing journal entries, applying them to customer invoices, and offers an optional Excel template for tracking reversals. Additionally, it inquires if assistance is needed for bulk-creating journal entries using import tools.

Uploaded by

Abu bakarr Bah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Step-by-Step: Reverse Multiple Customer Payments

Step 1: Prepare Your Reversal Journal Entries

For each payment that didn’t clear:

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Step 2: Create Journal Entries (One Per Payment)

Repeat this process for each payment:

1. Go to + New > Journal Entry.

2. Fill in the fields like this for each customer:

3. Add a memo like "Reversal – Payment not cleared".

4. Save.
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Step 3: Apply Each Journal Entry to the Customer’s Invoice

1. Go to + New > Receive Payment.

2. Select the Customer.

3. You'll see:

The open invoice (now unpaid).

The journal entry (showing as a credit).

4. Check both items to net the balance to $0.00.

5. Save.
Repeat for all affected customers.

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Optional: Excel Template to Track Reversals

I can give you a downloadable Excel template to log and track:

Customer Name

Original Payment Date

Amount

Journal Entry No.

Applied (Yes/No)

Notes
Let me know if you want that.

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Would you like help bulk-creating journal entries using an import tool like Transaction Pro or SaasAnt, or
are you handling these manually in QBO?

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