Save.

Simplify.
Innovate.
Fuel IT innovation by reducing time and money
spent on IT infrastructure management while
simultaneously boosting performance and Uptime.

Customer Onboarding Guide

 TA B L E O F CO N TE N TS

A Message from the CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

21,500
Welcome to Park Place Technologies . . . . . . . . . . . . . . . . . . . . . . . . 4
CURRENT CLIENTS
SUPPORTED Central Park Customer Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Choosing and Registering Your Administrative Contact . . . 6

Registering for the Central Park Customer Portal . . . . . . . . . 7

Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

100,000+ Submitting a Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

UNIQUE DATA CENTERS Live Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SUPPORTED
PPT Tracker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Analytics Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Escalation Processes & Contacts . . . . . . . . . . . . . . . . . . . . . . . . 14

Park Place Service and Product Detail . . . . . . . . . . . . . . . . . . . . . . . 19

2,400+ Park Place Hardware Maintenance™ . . . . . . . . . . . . . . . . . . . . 19
STOCKING
LOCATIONS Park Place Software Technical Support . . . . . . . . . . . . . . . . . 19

ParkView Hardware Monitoring™ . . . . . . . . . . . . . . . . . . . . . . . . 23

First-Time Fix™ Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Park Place Professional Services™ . . . . . . . . . . . . . . . . . . . . . . . 25

Data Center Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

180
COUNTRIES Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SUPPORTED
Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

IMAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

IT Asset Disposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Staff Augmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
50% Wireless Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
FORTUNE 500
Remote Hands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CUSTOMERS
SUPPORTED Storage & Data Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Park Place Managed Services™ . . . . . . . . . . . . . . . . . . . . . . . . . 27

Entuity Software™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Curvature Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

What’s Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2,400
PARK PLACE Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
EMPLOYEES
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

C USTO M E R O NB OA R D IN G G U I DE | 2
 A MES SAG E F R O M TH E C EO

Welcome to Park Place Technologies!

Your IT infrastructure needs have become more

complicated, more global and more critical to your
business—and you have found an experienced, innovative
partner to maximize your efficiencies and investments
while reducing your costs and worries.

I encourage you to take the time to explore our full

portfolio of options, from hardware maintenance,
professional services and managed services, to
hardware sales and optimization software.

Park Place is built on providing the best client experience.

As you take this onboarding journey, please feel free

to share your feedback with me and your account
representative.

Again, welcome to Park Place Technologies!

Chris Adams, President and CEO

< BACK C USTO M E R O NB OA R D IN G G U I DE | 3

 W E LCO ME TO PA R K P L AC E TEC H N O LO G IES !

We’re thrilled to be your Data Center and Networking Optimization firm. Our mission is to make managing your IT
infrastructure easier, boost performance and Uptime, maximize your IT budget, and free up valuable time
enabling you to think bigger – and act faster. From procuring to decommissioning, our comprehensive portfolio
of services and products helps IT teams optimize IT lifecycle management.

SAVE S IMPLI FY I NNOVATE

• Save 30-40% vs. the OEM on • Complement internal skills with • Focus internal IT staff on
hardware maintenance and software our expert service teams transformational change
technical support (storage, server, • We offer comprehensive, global • Reinvest cost savings into new
networking, and HCI) 24/7 monitoring, management, technologies, including liquid cooling,
• Save 50-70% on new and and remediation solutions that maximize AI workloads, support
pre-owned hardware higher rack densities, and reduce
• L3-level expertise on: legacy devices
• Bundle services to save and hardware, hyperconverged energy consumption up to 40%
even more environments, emerging technologies, • Park Place offers turnkey solutions
and more for immersion and direct-to-chip
• Consolidate from several IT
infrastructure management tools • Park Place has your infrastructure cooling systems
to just one with Entuity Software™ support covered, so you can • We’re vendor and technology
refocus your staff on other agnostic, so we’ll engineer to meet
innovative initiatives solutions that best meet your needs

N OT JUST B IG G E R ... B E TTE R

As the global leader in data center hardware maintenance,

Park Place Technologies delivers a support experience others simply can’t.

MOR E E XPERTISE A BE T T ER EX PERIEN C E M ORE U PT I M E

• The most L1-L3 engineers in the • A seamless, low-touch maintenance • Global part stocking and
industry – badged Park Place process powered by ParkView logistics to ensure you have
employees (not backline partners) Hardware Monitoring™ the parts you need, when and
where you need them
• The resources and expertise to be • Live support 24/7 delivered in
a single support partner – across more than 170 languages • OEM-level support and SLAs
OEMs, across the world. at 30-40% less cost
• A customer portal (Central Park) that
provides visibility into your supported • The industry’s only
devices and makes managing your First-Time Fix™ Guarantee
account easy

Most of our customers start their relationship with Park Place utilizing just one of our services, our ability to optimize
your data center and networking (and save you more money) increases as you bundle services together. So, however
you’re starting your partnership with Park Place, we encourage you to explore our portfolio and ask your Sales
Representative to provide details on other areas of interest.

Let’s get started!

< BACK C USTO M E R O NB OA R D IN G G U I DE | 4

 CE NT RA L PA R K C U STO M E R P O RTA L

Please view to explore the latest Central Park features.

We’re dedicated to providing the best customer experience possible—and that starts with our customer portal,
Central Park. Consider it your single pane of glass for managing your Park Place account. Open and close tickets,
check on the progress of open tickets, add and delete devices from support or monitoring and much more.
• Easy-to-read key metrics dashboards
• Service ticket, contract and asset management
• Ability to track the major milestones of a service ticket with our PPT Tracker
• 24/7 Live Chat feature for ticket inquiries
• Ability to add or drop assets from your contract
• Multi-account access
• Ability to designate multiple customer administrators
• Manage users and/or create a new user at the account level
• Analytics Hub that provides review of service by location, OEM, and more
• ParkView Hub including installation wizard and visibility to monitor devices

CHOOS E YO U R L A N G UAG E

When accessing Central Park, set your browser to your preferred language by following the steps below:

Microsoft Edge Google Chrome

• A menu will appear asking you to confirm • On the right of the address bar,
that you want to translate the page. select Translate .
• In the Translate to dropdown, choose the • You can right-click anywhere on the
language you want the page translated into. page and select Translate to [Language].
• To translate the page, click Translate. • Select your preferred language.
• Learn more • Learn more

Watch an overview video on the Central Park Customer Portal.

< BACK C USTO M E R O NB OA R D IN G G U I DE | 5

Choosing and Registering Your Administrative Contact
Choosing your Admin Contact is the first step to connecting to Central Park. It is crucial we have the name and
contact information for your Portal Admin Contact ahead of time including company name, administrator name, title,
email and phone number. Once you have provided this information, we will connect you to the portal so you can get
acquainted with the many features and capabilities the portal provides.
If you have not registered a Portal Admin Contact, please click here to begin the registration process. Please contact
your Park Place Account Manager with any questions or issues regarding the registration process.

< BACK C USTO M E R O NB OA R DI N G G U I DE | 6

Registering for the Central Park Customer Portal
To begin the registration process for the Central Park Customer Portal, please follow the steps below.

STE P 1

Click here to request access, using Google Chrome as your browser.

STE P 2

Complete the form provided. Note: You will need either your Account or Contract Number—having both
is preferred.

< BACK C USTO M E R O NB OA R DI N G G U I DE | 7

 STE P 3

You will receive a link via email that will allow you to complete the registration process. Note: In the case of
any validation issues, you will be contacted by a member of the Customer Portal Support Team. Please allow 1–2
business days for a response.
• Email subject line: Complete Your Account Registration
• Email sender: [email protected]
• Note: If you do not receive an email within 30 minutes, it is most likely blocked or has been filtered to
your spam folder. Please make sure to whitelist this email for future requests.

STE P 4

Complete and submit the form.

Note: The registration link is valid for 72 hours. If your token has expired,
please reach out to your Admin Contact or Account Manager for a new link.

< BACK C USTO M E R O NB OA R D IN G G U I DE | 8

 STE P 5

You will receive a confirmation and a prompt to log into Central Park.

Logging On
To log on to the Central Park Customer Portal, following the below steps:

• Visit centralpark.parkplacetechnologies.com
• Enter your login credentials
• Sign in

Need access to the Portal? Reach out to your

Park Place Account Manager to be registered as a user.

< BACK C USTO M E R O NB OA R DI N G G U I DE | 9

 S U BM ITTIN G A TIC K E T

Differences between Software, Managed Services, and Hardware Tickets

Hardware:
Please submit a Hardware ticket when you require break-fix support and/or replacement parts for a hardware asset
under contract for maintenance with Park Place. For example, when you have maintenance issues or equipment
failures, you can either request:

On-Site Support
Full service, whereby a field engineer will arrive at your site to perform the fix or replacement

Parts Only Support

Whereby the required part is shipped to your site and you will complete the replacement yourself

Software Technical Support:

Please submit a Software Technical Support ticket when you require technical support or advisory guidance
for software incidents and requests. You can submit an Incident ticket for incidents and errors on operating
systems, hypervisors, and applications or submit a Request for assistance with configuration and performance
across your environments.

Managed Services:
Please submit a Managed Services ticket when you require infrastructure support for your managed servers,
storage, network, hyperconverged infrastrucures, and/or monitoring services. You can either submit an Incident
ticket for incidents on managed systems (such as problems with network configurations), or submit a Request for
administrative or scheduling changes (including adds, moves, and changes to your monitored assets, or changes to
patch or maintenance window schedules).

< BACK C USTO M E R O NB OA R DING G U I DE | 10

Submitting a Ticket
Park Place provides our customers with two (2) options for submitting a ticket when a service incident occurs.
Option #1: Central Park Customer Portal (primary method)
• Log onto Park Place Technologies customer portal, Central Park, to open a ticket, view covered assets,
see contracts and more.

Option #2: Phone Call (secondary method)

When submitting a ticket via phone, you can use the toll-free number for your country. Below, you’ll find
numbers for our largest markets, along with a link to toll-free numbers for other countries.
• United States customers: 1-800-343-4654
• United Kingdom customers: 800-069-8131
• Canadian customers: 888-688-8895
• Singapore customers: 800-101-3819
• Uruguay customers: 413-598-3941

Click here for a complete listing of country-specific contact numbers on our website.

Note: Toll-free numbers work only within their specific, designated country. Please try the toll-free number
for the country you are in, not the country where the issue is. If you are calling from abroad or through an
international gateway, the toll-free number may not connect. If that occurs, you may also use our direct
number: +1 508-449-4996 (not toll free)
Not in one of these countries? Reach us by calling +1 508-449-4996 (not toll free)

To prepare for submitting a ticket, please have the following information readily available:
• Serial number(s)
• Equipment site address information
• Company name
• Contact name, phone number and email address
• Part number of faulty part, if known at the time of ticket creation
• Model or detailed description of equipment
• Brief description of problem type or any errors being displayed (if applicable)
• An understanding of how this incident is impacting you, your business or your customers
The Park Place Customer Support Analyst will enter all of the above information you provide and issue you an
incident number. Be sure to record your incident number to utilize when updates are needed.
Note: If you have a SEV1 issue or incident that requires immediate attention, please contact Park Place via phone
using the country-specific contact number for the most expedient service.
Note: If you are submitting a ticket for battery replacement, please be advised that additional time may be required
due to ground shipping requirements. The lead time for batteries can vary depending on site location, and Park Place
representatives will offer timely updates throughout the process.

Note: If you have a SEV1 issue or incident that requires immediate attention,
please contact Park Place via phone using the country-specific contact number
for the most expedient service.

< BACK C USTO M E R O NB OA R DING G U I DE | 11

Live Chat
• Enables easy escalation to a Park Place Support Team member
• Enhanced chat bot feature provides answers to frequently asked questions
• 24/7 availability no matter your location

PPT Tracker
The PPT Tracker will provide you with a status update in real-time, following the major milestones of the ticket
lifecycle from ticket creation, ticket assignment, Field Engineer onsite service, parts tracking and finally when the
issue is resolved. The PPT Tracker will show different milestones depending on the request type being an Onsite or
Parts Only service request.

< BACK C USTO M E R O NB OA R D IN G G U I DE | 12

Analytics Hub
In the analytics hub, you can view parts analytics on all assets currently active on your account. Datapoints include:
• Ticket count
• Parts usage by OEM
• Product type
Utilize the map functionality to drill down by region or specific site

< BACK C USTO M E R O NB OA R DING G U I DE | 13

 UNITED STATES | Escalation Processes & Contacts
FIRST SECOND THIRD
REGION STATE(S)
ESCALATION ESCALATION ESCALATION
Dennis Viducic
Arkansas Russ Blair Dave Diehn
Primary: +1 508-449-4953
CENTRAL Kansas Primary: +1 602-245-7446 Primary: +1 620-215-3425
Secondary: +1 732-232-1740
Missouri [email protected] [email protected]
[email protected]
Dennis Viducic
Randy Ray John Kolkmeier
Primary: +1 508-449-4953
DALLAS Texas - Dallas Primary: +1 817-929-4307 Primary: +1 832-428-4182
Secondary: +1 732-232-1740
[email protected] [email protected]
[email protected]
Kelly Stafford Dennis Viducic
Dave Diehn
Illinois Primary: +1 508-449-4949 Primary: +1 508-449-4953
GREAT LAKES Primary: +1 620-215-3425
Wisconsin Secondary: +1 920-217-9000 Secondary: +1 732-232-1740
[email protected]
[email protected] [email protected]
Colorado
Iowa Dennis Viducic
Brent Morgan Dave Diehn
Minnesota Primary: +1 508-449-4953
MID-AMERICA Primary: +1 224-532-0045 Primary: +1 620-215-3425
Nebraska Secondary: +1 732-232-1740
[email protected] [email protected]
North Dakota [email protected]
South Dakota
Maryland Jack Judy Bejoy Mathew Dennis Viducic
Virginia Primary: +1 508-970-8793 Primary: +1 508-970-8752 Primary: +1 508-449-4953
MID-ATLANTIC
Washington DC Secondary: +1 573-434-2308 Secondary: +1 704-957-2682 Secondary: +1 732-232-1740
West Virginia [email protected] [email protected] [email protected]
Connecticut
Maine
Andrew Berezowski Bejoy Mathew Dennis Viducic
Massachusetts
Primary: +1 508-970-8784 Primary: +1 508-970-8752 Primary: +1 508-449-4953
NORTHEAST New Hampshire
Secondary: +1 845-741-3068 Secondary: +1 704-957-2682 Secondary: +1 732-232-1740
Rhode Island
[email protected] [email protected] [email protected]
Vermont
New York–Upstate
Idaho
Ruth Valero Cody Alldredge Dennis Viducic
Montana
Primary: +1 800-838-3518 x5805131 Primary: +1 508-970-8750 Primary: +1 508-449-4953
NORTHWEST Utah
Secondary: +1 661-388-3280 Secondary: +1 763-370-9953 Secondary: +1 732-232-1740
Washington
[email protected] [email protected] [email protected]
Wyoming

Bejoy Mathew Dennis Viducic

Ray Miura
New Jersey–North Primary: +1 508-970-8752 Primary: +1 508-449-4953
NY METRO/NNJ Primary: +1 646-530-1633
New York–Metro Secondary: +1 704-957-2682 Secondary: +1 732-232-1740
[email protected]
[email protected] [email protected]

Indiana Dennis Viducic

Brent Hudson Dave Diehn
Kentucky Primary: +1 508-449-4953
OHIO VALLEY Primary: +1 248-704-0007 Primary: +1 620-215-3425
Michigan Secondary: +1 732-232-1740
[email protected] [email protected]
Ohio [email protected]

Bejoy Mathew Dennis Viducic

Delaware Chuck Collier
PA/DE Primary: +1 508-970-8752 Primary: +1 508-449-4953
New Jersey–South Primary: +1 301-651-3793
Secondary: +1 704-957-2682 Secondary: +1 732-232-1740
Pennsylvania [email protected]
[email protected] [email protected]

Cody Alldredge Dennis Viducic

Nevada Dave Rickon
PACIFIC Primary: +1 508-970-8750 Primary: +1 508-449-4953
Northern California Primary: +1 530-919-0415
CENTRAL Secondary: +1 763-370-9953 Secondary: +1 732-232-1740
Oregon [email protected]
[email protected] [email protected]

< BACK C USTO M E R O NB OA R DING G U I DE | 14

 UNITED STATES | Escalation Processes & Contacts
FIRST SECOND THIRD
REGION STATE(S)
ESCALATION ESCALATION ESCALATION
Alaska Erik Starr Cody Alldredge Dennis Viducic
PACIFIC Arizona Primary: +1 800-838-3518 x5805201 Primary: +1 508-970-8750 Primary: +1 508-449-4953
SOUTH Hawaii Secondary: +1 714-319-2998 Secondary: +1 763-370-9953 Secondary: +1 732-232-1740
Southern California [email protected] [email protected] [email protected]
Alabama Mandrell Gwyn Dennis Viducic
John Kolkmeier
Georgia Primary: +1 800-838-3518 x5805085 Primary: +1 508-449-4953
SOUTH Primary: +1 832-428-4182
Mississippi Secondary: +1 619-971-0825 Secondary: +1 732-232-1740
[email protected]
Tennessee [email protected] [email protected]
Shon Akins Dennis Viducic
Florida John Kolkmeier
Primary: +1 800-838-3518 x5805128 Primary: +1 508-449-4953
SOUTHEAST North Carolina Primary: +1 832-428-4182
Secondary: +1 404-387-6361 Secondary: +1 732-232-1740
South Carolina [email protected]
[email protected] [email protected]
Louisiana
Robert L. Scott Dennis Viducic
Oklahoma John Kolkmeier
Primary: +1 508-970-8718 Primary: +1 508-449-4953
SOUTHWEST New Mexico Primary: +1 832-428-4182
Secondary: +1 512-992-8666 Secondary: +1 732-232-1740
Texas (outside [email protected]
[email protected] [email protected]
Dallas)

FOU RTH ESCALATION CONTACTS

Craig Metcalfe – SVP, Field Service & Supply Chain. Nicola Buckley – EVP, Remote Engineering & Support
Primary: 905-370-6115 Primary: 508-970-8733
Secondary: 905-466-7179 Secondary: 617-412-0479
[email protected] [email protected]

LATAM | Escalation Processes & Contacts

LOCAL
GLOBAL FIRST SECOND THIRD
REGION/
REGION ESCALATION ESCALATION ESCALATION
COUNTRY
Dennis Viducic
Denis Vilchez Diego Mendes
Central America Primary: +1 508-449-4953
LATAM Primary: +52 56 3135 3298 Primary: +54 9 11 3068 0547
Mexico Secondary: +1 732-232-1740
[email protected] [email protected]
[email protected]
Dennis Viducic
Rafael Bessa Diego Mendes
Primary: +1 508-449-4953
LATAM Brazil Primary: 55 (21) 995571809 Primary: +54 9 11 3068 0547
Secondary: +1 732-232-1740
[email protected] [email protected]
[email protected]
Dennis Viducic
Juan Pablo Mendes Diego Mendes
Primary: +1 508-449-4953
LATAM South Cone Primary: +54 9 11 5722 3459 Primary: +54 9 11 3068 0547
Secondary: +1 732-232-1740
[email protected] [email protected]
[email protected]
Caribbean Islands Dennis Viducic
Sandra Garavito Diego Mendes
Colombia Primary: +1 508-449-4953
LATAM Primary: +57 301 5026520 Primary: +54 9 11 3068 0547
Ecuador Secondary: +1 732-232-1740
[email protected] [email protected]
Venezuela [email protected]

FOU RTH ESCALATION CONTACTS

Craig Metcalfe – SVP, Field Service & Supply Chain. Nicola Buckley – EVP, Remote Engineering & Support
Primary: 905-370-6115 Primary: 508-970-8733
Secondary: 905-466-7179 Secondary: 617-412-0479
[email protected] [email protected]

< BACK C USTO M E R O NB OA R DING G U I DE | 15

 CANADA | Escalation Processes & Contacts

GLOBAL LOCAL REGION/ FIRST SECOND THIRD

REGION COUNTRY ESCALATION ESCALATION ESCALATION
Derek Findlay Terri Moreau Dennis Viducic
CANADA - Primary: +1 905-464-4171 Primary: +1 905-370-6119 Primary: +1 508-449-4953
Ontario
ONTARIO Secondary: +1 855-638-0618 Secondary: +1 905-975-0610 Secondary: +1 732-232-1740
[email protected] [email protected] [email protected]
Alberta, British Columbia,
Manitoba, New Brunswick, Terri Moreau Dennis Viducic Dennis Viducic
Newfoundland and Primary: +1 905-370-6119 Primary: +1 508-449-4953 Primary: +1 508-449-4953
CANADA
Labrador, Northwest Secondary: +1 905-975-0610 Secondary: +1 732-232-1740 Secondary: +1 732-232-1740
Territories, Nova Scotia, [email protected] [email protected] [email protected]
Quebec, Saskatchewan

FOU RTH ESCALATION CONTACTS

Craig Metcalfe – SVP, Field Service & Supply Chain. Nicola Buckley – EVP, Remote Engineering & Support
Primary: 905-370-6115 Primary: 508-970-8733
Secondary: 905-466-7179 Secondary: 617-412-0479
[email protected] [email protected]

EMEA | Escalation Processes & Contacts

STATE/
LOCAL REGION/ FIRST SECOND THIRD
LOCAL
COUNTRY ESCALATION ESCALATION ESCALATION
AREA
Ciara Sexton Lydia Santiago Darren Booth
AFRICA NA Primary: +353860733317 Primary: +1-516-615-9972 Primary: +44 (0)7919 360 883
[email protected] [email protected] [email protected]
Vlatko Stojanoski Nikola Budimir Boris Mandic
BENELUX NA Primary: +31 (0)657574821 Primary: +49 151 14533718 Primary: +31 6220 14222
[email protected] [email protected] [email protected]
Ilari Pietikainen Vlatko Stojanoski Boris Mandic
DENMARK, SWITZERLAND,
NA Primary: +358 400 448185 Primary: +31 (0)657574821 Primary: +31 6220 14222
ICELAND
[email protected] [email protected] [email protected]
Sean Carl Kayne Seal David Leith
ENGLAND MIDLANDS,
NA Primary: +44 (0)7919173428 Primary: +44 (0)7496 666459 Primary: +44 (0)7900 927241
SOUTHWEST, WALES
[email protected] [email protected] [email protected]
John Adams Sean Carl David Leith
ENGLAND NORTH &
NA Primary: +44 (0)7976 157316 Primary: +44 (0)7919173428 Primary: +44 (0)7900 927241
SCOTLAND
[email protected] [email protected] [email protected]
Kayne Seal Sean Carl David Leith
ENGLAND SOUTHEAST &
London Primary: +44 (0)7496 666459 Primary: +44 (0)7919173428 Primary: +44 (0)7900 927241
LONDON
[email protected] [email protected] [email protected]
EUROPE (EXCEPT BENE- Ciara Sexton Lydia Santiago Darren Booth
LUX, GERMANY, AUSTRIA,
NA Primary: +353860733317 Primary: +1-516-615-9972 Primary: +44 (0)7919 360 883
DENMARK, SWITZERLAND,
ICELAND) [email protected] [email protected] [email protected]

Nikola Budimir Vlatko Stojanoski Boris Mandic

GERMANY & AUSTRIA NA Primary: +49 151 14533718 Primary: +31 (0)657574821 Primary: +31 6220 14222
[email protected] [email protected] [email protected]
Christopher McConnell Lydia Santiago Darren Booth
MIDDLE EAST NA Primary: +44 07960 788489 Primary: +1-516-615-9972 Primary: +44 (0)7919 360 883
[email protected] [email protected] [email protected]
Sean Carl John Adams David Leith
NORTHERN IRELAND &
NA Primary: +44 (0)7919173428 Primary: +44 (0)7976 157316 Primary: +44 (0)7900 927241
REPUBLIC OF IRELAND
[email protected] [email protected] [email protected]

FOU RTH ESCALATION CONTACTS

Craig Metcalfe – SVP, Field Service & Supply Chain. Nicola Buckley – EVP, Remote Engineering & Support
Primary: 905-370-6115 Primary: 508-970-8733
Secondary: 905-466-7179 Secondary: 617-412-0479
[email protected] [email protected]

< BACK C USTO M E R O NB OA R DING G U I DE | 16

 APAC | Escalation Processes & Contacts
STAT E /
LOCA L R EGI ON/ F IR ST SECO ND TH IRD
LO CA L
COUN T RY ES CA L AT IO N ESCAL ATIO N ESCAL ATIO N
AREA
Mahendaraj Eliyathamby Jason Tan Dave Bernardo
AUSTRALIA NA Primary: +6012 540 3413 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Sanjay Janakiram Mahendaraj Eliyathamby Dave Bernardo
BANGLADESH NA Primary: +91 9980 339192 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
CAMBODIA NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Billy Lo Jason Tan Dave Bernardo
CHINA NA Primary: +852 9106 9329 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Billy Lo Jason Tan Dave Bernardo
HONG KONG Hong Kong Primary: +852 9106 9329 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Sanjay Janakiram Mahendaraj Eliyathamby Dave Bernardo
INDIA NA Primary: +91 9980 339192 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
INDONESIA NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Hiroshi Ohara Yoshikazu Nakao Dave Bernardo
JAPAN NA Primary: +81 90 4910 8583 Primary: +81 90 1201 3123 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Billy Lo Jason Tan Dave Bernardo
MACAU NA Primary: +852 9106 9329 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
MALAYSIA NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Sanjay Janakiram Mahendaraj Eliyathamby Dave Bernardo
NEPAL NA Primary: +91 9980 339192 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Mahendaraj Eliyathamby Jason Tan Dave Bernardo
NEW ZEALAND NA Primary: +6012 540 3413 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Mahendaraj Eliyathamby Jason Tan Dave Bernardo
OCEANA COUNTRIES NA Primary: +6012 540 3413 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
OTHER SOUTHEAST
NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
ASIA COUNTRIES
[email protected] [email protected] [email protected]
Sanjay Janakiram Mahendaraj Eliyathamby Dave Bernardo
PAKISTAN NA Primary: +91 9980 339192 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
PHILIPPINES NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Mahendaraj Eliyathamby Jason Tan Dave Bernardo
SINGAPORE NA Primary: +6012 540 3413 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]

< BACK C USTO M E R O NB OA R D IN G G U I DE | 17

 APAC | Escalation Processes & Contacts
STATE/
LOCAL REGION/ FIRST SECOND THIRD
LOCAL
COUNTRY ESCALATION ESCALATION ESCALATION
AREA
Hiroshi Ohara Yoshikazu Nakao Dave Bernardo
SOUTH KOREA NA Primary: +81 90 4910 8583 Primary: +81 90 1201 3123 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Billy Lo Jason Tan Dave Bernardo
TAIWAN NA Primary: +852 9106 9329 Primary: +6016 484 8489 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
THAILAND NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]
Jason Tan Mahendaraj Eliyathamby Dave Bernardo
VIETNAM NA Primary: +6016 484 8489 Primary: +6012 540 3413 Primary: +63 917 834 4073
[email protected] [email protected] [email protected]

FOU RTH ESCALATION CONTACTS

Craig Metcalfe – SVP, Field Service & Supply Chain. Nicola Buckley – EVP, Remote Engineering & Support
Primary: 905-370-6115 Primary: 508-970-8733
Secondary: 905-466-7179 Secondary: 617-412-0479
[email protected] [email protected]

< BACK C USTO M E R O NB OA R DING G U I DE | 18

 PA RK P LACE S E RV IC E A N D P R O D U CT D E TA IL

Park Place Hardware Maintenance™

Since 1991, we’ve provided worldwide data center hardware support and maintenance solutions for storage, server,
and networking hardware. We have been able to dramatically reduce support and maintenance costs by 30–40% for
our clients/customers.
With flexible Service Level Agreements (SLAs), simple centralized billing and contract terms, we can provide you with
data center hardware support and maintenance services, globally, including hardware maintenance (storage, server,
and networking hardware) for all Tier-1 OEMs.
In addition to our data center hardware support and maintenance services, we can provide you with other associated
IT support services including Post-Warranty Support and End of Service Life (EOSL) support services, which have
been specifically created to enable you to keep your data center hardware supported and maintained for as long as
you wish to keep it, at a fraction of the cost provided by the OEMs.

PA RK PLACE SOFTWARE TECHNICAL SUPPORT

Park Place Technologies is pleased to provide you with Software Technical Support. Our team of engineers is
prepared to assist you with your software support inquiries.
To ensure that your technical requests are actioned on as quickly as possible, please review and become familiar
with the instructions below. Following these instructions ensures that your technical support or advice tickets will
be correctly routed to the support team.
Opening a Software Technical Support Ticket via Central Park
Tickets for Severity 1 issues should be created through a phone call.
1. Log into Central Park
Time to Complete:
5-10 Minutes
2. Click on Submit New Ticket
3. Click on ‘Software Technical Support’

Step 2

Step 1

< BACK C USTO M E R O NB OA R D IN G G U I DE | 19

4. Under Select Active Asset, identify your host name from the list. These would either be listed as a serial
number or the host name that you provided to us at the booking stage.

You may have other contracts with us. To make the hosts easy to find, click on the filter icon next to
Description, change the filter condition to ‘Is Equal to’, and type in the required description.
Once you’ve selected the asset, click on Next. Under Asset Summary, review the Contact Information to
ensure that everything is correct. If you need to put in new information, click on Add Contact.

< BACK C USTO M E R O NB OA R DING G U I DE | 20

5. Click Next.

6. Under Severity, choose severity, if applicable

Request Type: ParkView Incident or ParkView Request, if applicable
Short Description: Short title for your problem
Problem Notes: Be as detailed as possible in describing the issue that you’d like assistance with.
Add any attachments if required.
Click Next.

< BACK C USTO M E R O NB OA R D IN G G U I DE | 21

7. Review all the details before submission and hit the submit button if all the details are correct. You can
always hit the back button to return and change any details.

Opening a Ticket via Phone

Tickets for Severity 1 issues should be created through a phone call. Time to Complete:
1. Contact the PPT Solutions Support Center using any of the below
5 Minutes
numbers. Other toll-free numbers are available here.
• US Customers: 800-343-4654
• Canadian Customers: 855-638-0618
• International Customers: +44 0 8082 346735
2. Provide the host serial number allocated to the contract. These may be specific host names, or may be the
vCenter serial number or service tag with “-VM” appended.
3. Provide an overview of the incident and await your ticket reference from the PPT Solution Support team.
4. A member of the Technical Support team will reach out to you in accordance with your contractual SLA and
severity level.

< BACK C USTO M E R O NB OA R DING G U I DE | 2 2

ParkView Hardware Monitoring™
ParkView Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data center
storage, server, and networking hardware 24/7. ParkView develops baselines—specific to your environment—that
help filter out noise, resulting in alerts being sent only for actionable events.
ParkView can even predict some events before they occur. When remediation is needed, ParkView automatically
opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data
center, making the service experience as efficient as possible.

FIRST-TIME FIX™ GUARANTEE

All devices monitored by ParkView Hardware Monitoring™ qualify for our industry-exclusive First-Time Fix™
Guarantee. If a return trip is needed to correct the same issue on the same device within 5 days, you will be
credited for one month of maintenance and ParkView monitoring on that device.
Opening a Ticket
ParkView Hardware Monitoring™ uses a centralized agent to monitor devices. Please DO NOT install
an agent on each endpoint. To set up a ParkView Hardware Monitoring™ agent, please choose from the
following options:
• Pre-Packaged VM Appliance for VMware
• Pre-Packaged VM Appliance for Hyper-V
• Centralized Windows Installer – Must be Server 2012 R2 or later
• Centralized Linux Installer
Please note that for most installations only ONE agent is required. Large installations with 25-plus devices or
installations for devices across segmented networks may require additional agents..

< BACK C USTO M E R O NB OA R DING G U I DE | 23

 Minimum Agent Requirements
• Pre-Packaged VM (VMware or Hyper-V): 2 CPU/4GB RAM/20GB HD
• Windows Installer: 2 CPU/4GB RAM/800MB HD
• Linux Installer: 2 CPU/4GB RAM/500MB HD
The hostname of the agent needs to be unique in our systems. Acceptable names include using your
organization in the hostname. For example, your company-parkview. If your organization requires strict naming
conventions­—these may be used.
Firewall Exceptions
The agent requires an outbound only, TCP connection on port 3183 or 443 to the following destinations:
• paz11.pptparkview.com • pdc11.pptparkview.com
• paz12.pptparkview.com • pdc12.pptparkview.com
• paz13.pptparkview.com • pdc13.pptparkview.com
• paz14.pptparkview.com • pdc14.pptparkview.com
• paz15.pptparkview.com • pdc15.pptparkview.com
• paz16.pptparkview.com • pdc16.pptparkview.com
Once you have made your ParkView Hardware Monitoring™ agent choice and have the firewall rules in place,
you can download the agent of choice from the Central Park Customer Portal: ParkView Hub > Agent Manager >
Setup Agent > Install New Agent > Select Agent of Choice
Once installed and configured, you need to claim the agent to your account before you can begin configuring
assets for monitoring. You can complete this in the Central Park Customer Portal: ParkView Hub > Agent
Manager > Setup Agent > Claim Existing Agent
If you need any assistance, please contact [email protected].

PARKVIEW HARDWARE MONITORING™ | Escalation Processes & Contacts

FIRST ESCALATION SECOND ESCALATION

Gareth Powis Henry Gray
GLOBAL REGION
Primary: +44 7533 704093 Primary: +1 704-315-6459
[email protected] [email protected]

< BACK C USTO M E R O NB OA R DING G U I DE | 24

Park Place Professional Services™
Our dedicated team of highly trained field engineers, system engineers and project managers can help facilitate
smooth IT infrastructure support operations from basic IT tasks like IMAC to data center migrations and more. See
how our data center professional services can support your every need.

DATA CENTER RELOCATION

As your organization evolves, your IT infrastructure evolves with it. In instances where you need to relocate your
data center assets, Park Place Technologies can aid in hardware relocations, whether it’s moving several pieces
of equipment, an entire data center, or consolidating multiple data centers. Our experienced migration Project
Managers and field engineers work with you to map out a project plan while working within your timeframe and
stakeholder constraints. From planning, site audits, de-racking, and packing, to transportation, re-racking, and
verification, our services can encompass all or part of your relocation needs.

DE PLOYMENTS
Rolling out new hardware technology or refreshing/upgrading existing hardware? Almost every organization
struggles with the physical deployment of technology assets. These problems get more complex when the
deployments span national or global footprints. Let Park Place’s experienced team of global technical resources
become an extension of your team. Led by Project Managers from our Project Management Office (PMO), we
partner with your IT team to develop a plan and deployment schedule to ensure hardware assets are installed
and running to meet your cutover needs. Whether you need initial discovery, site audits, and planning, or just
deployment support, leverage our experienced team to ensure your deployment is successful.

DISCOVERY
Acquisitions, technology refreshes, constant configuration changes, and other initiatives make having an
up-to-date and accurate view of your IT infrastructure crucial. Park Place Technologies offers both manual
and automated IT asset discovery solutions—each designed to provide the right level of detail about your IT
environment to enable fact-based decision-making to drive IT strategy and transformation.

IMAC
Who has time for installs, moves, adds, and changes in data centers—remote sites or at the edge—given IT
budgets and resource constraints? Using your server admins and DBAs is not the best alternative, and flying
technicians to your remote sites is not cost-effective. Our global footprint of technicians and engineers makes
us local to your locations, and we have multiple levels of skillsets to meet any IMAC request. We can support
your IMAC requirements globally and ensure we have qualified resources prepared to perform the tasks you’ve
requested at the time you need them. Learn more about IMAC.

IT ASSET DISPOSITION
Our comprehensive ITAD services support local and global disposition of your IT assets through our proven and
secure process. Our services can include de-installation and transportation of your assets; hard drive erasure or
destruction (whether you require it onsite or offsite, we comply with NIST 800-88); and E-waste recycling. We
ensure full chain of custody to include certificates of destruction. For assets with residual value, we provide an
option to reclaim the value through our hardware resale service. The required compliance to our R2, ISO 14001
and ISO 45001 Certifications demand that we adhere to the highest industry standards.

STAFF AUGMENTATION
Reduce the burden on your workforce and gain the flexibility to scale up or down based on budget swings or
client needs with our Staff Augmentation services. We offer a full range of global IT staffing services for technical
positions, from field engineers for data center infrastructure support to server/virtualization, network and storage
engineers to DBAs. Park Place can provide onsite resources to support longer-term or short-term IT initiatives, or
remote technical resources for part-time or full-time needs.

< BACK C USTO M E R O NB OA R D IN G G U I DE | 25

WIRELESS TRANSFORMATION
Our Wireless Transformation service leads organizations through wireless modernization by leveraging our
three-phase Assessment & Design, Build & Ship and Deployment process—on a global scale—giving you a single-
vendor resource. We provide a complete end-to-end solution, from onsite wireless survey (coverage heatmaps),
and optimized designs, to new cabling and AP installation with validation surveys. Our platform-neutral approach
means we aren’t tied to a specific manufacturer solution; we are aligned to your goals and budget. And our
approach is flexible, allowing you to leverage only the service components that you need, which helps to
manage costs.

REMOTE HANDS
Remote Hands support is a service available to Park Place Technologies customers to assist with the operational
support of your infrastructure assets. This dispatch-based service allows you to request field engineers when and
where you need us to perform routine tasks such as rebooting hardware, installing new hardware, moving devices
within the rack, adding components to existing assets, removing devices, and much more. This service is available
globally and provides your organization with the flexibility to dispatch resources where staffing your company’s
own resources is not cost-effective or practical.

Submitting a Remote Hands Ticket

If you are a current Remote Hands customer, click here for instructions on opening a Remote Hands ticket in
our Central Park Customer Portal.
You will need the following Information when submitting a Remote Hands ticket
• Customer name | Remote Hands contact number | Remote Hands Asset (site ID)
• Physical address where service is requested
• Location hours of operation
• Customer incident number
• Required service response (SLA: 4-hour, next business day (NBD), 2-business days)
• Resource skill level (junior/senior/expert)
• Client end user (name/phone/email)
• Site escort (name/phone/email)
• Client Level 2 Engineer (name/phone/email)
• Problem description
• Parts location/Parts ETA
• Requested date & time of service (date/time)

STORAGE & DATA MIGRATION

Park Place Technologies’ expert-level storage migration services enable businesses to quickly capitalize on their
new hardware investments. Our team of expert-level engineers apply a phased methodology to understand the
requirements and goals for each data migration project. Each project is kicked off via a simple questionnaire and a
detailed assessment of the storage environment to determine the project scope, cost, and best toolset to meet the
businesses’ requirements.

See how our data center professional services can support your every need.

Contact your Park Place Account Manager if you have any questions or to discuss
your IT infrastructure needs. You may also click here to get started.

< BACK C USTO M E R O NB OA R DING G U I DE | 26

Park Place Managed Services™
Trusting a partner with the monitoring and management of your networking, server, and storage environments comes
with many benefits. A partner can help your team stay focused on transformational change, keep you compliant, fill
skills gaps, and much more.
That said, you need a service provider you can count on when needs arise. One large enough to have the capabilities,
expertise, and tools to get the job done—but agile enough give your business the time and attention it deserves.
That’s where Park Place Managed Services™ comes in. We’re backed by a follow-the-sun support team located in
Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™.
A combination that enables us to tailor our services specifically to your environment—making your team as productive
as possible.

ON- P REM TO O L S / S E L F M ANAGE M E NT vs. PA R K P LAC E M A N AG E D S E RV I C ES™

DIST RACT E D FO C U S E D
Distracted with day-to-day issues and tasks Able to focus on operational change

M O N I TO R I N G

Bogged down with monitoring Free to focus on the big picture with the
tool configuration and tuning Park Place 24/7/365 EOC on your side

AVA I LA B I LI T Y

More downtime due to lengthy resolution process More Uptime due to rapid response of EOC
engineers specialized in the technologies you run

FO C U S

Missing deadlines while keeping up with Driving business transformation

patching demands goals due to increased focus

Support BAS E P LU S F U LL
Tiers
NOC Remediation Full Management
Monitor, Identify, Triage, Escalate Fix and Patch Run, Operate, Administer*, Execute

• 24x7 Monitoring Base Use Cases + Base & Plus Use Cases +
• Performance & Utilization • Remediation • Resolution of Tickets on Entitled
Monitoring • Storage Devices for
• Availability Monitoring • Server • Service Requests
• Network Path Monitoring • Network • Change Requests
• NetFlow Monitoring • Third Party • Change Management
Use Cases • Network Configuration Monitoring • Patch Management • Problem Management
• Intelligent Incident Discovery • Hot Fix • Performance & Utilization
& Notification • Minor Version Update Optimization
• Triage & Fault Identification • Security Update • Major Version Upgrades
• Intelligent Escalation • Network Configuration Backup
• Ticket Management • Periodic Service Reviews
• Third Party Incident Coordination

< BACK C USTO M E R O NB OA R DING G U I DE | 27

 PARK PLACE MANAGED SERVICES™ | Escalation Processes & Contacts

LOCAL REGION/ STATE/ FIRST SECOND

COUNTRY LOCAL AREA ESCALATION ESCALATION
Matt Lehman Rob McCabe
AMERICAS NA Primary: +1 440-655-2551 Primary: +1 508-970-8703
[email protected] [email protected]

Adam Barlow Kieran Collins

EMEA AND
NA Primary: +44 (0)7975 999 468 Primary: +353878544330
ASIA PACIFIC
[email protected] [email protected]

Entuity Software™
Entuity Software™ delivers an enterprise software solution for infrastructure monitoring that delivers a wide
range of solutions from a single server inclusive of network discovery, topological mapping, monitoring and
management, flow and network application path analysis.
Designed for today’s multi-vendor networks, Entuity Software™ enables ITOps teams to more efficiently and
effectively monitor, visualize, and manage their networks.

MONITOR
• Monitor more valuable metrics per device
Monitor Visualize
• Supports thousands of devices, from hundreds
of vendors out-of-the-box
Monitors more Multi-tenant solution
• Intelligent event management system reduces valuable metrics �

event noise by 99%

• Extend beyond standard monitoring with Best-in-class event
management system�
Modern,
responsive UI
user-defined polling

VISUALIZE
User-defined Geo-mapping
• Modern, responsive user interface polling and topology

• Dynamic network topology and geographic maps

• Out-of-the box (built-in) reporting engine with
ability to customize Manage
Intelligent Continuous
MANAGE automation discovery
process
Scales
• Automated Discovery proactively adds and seamlessly
configures devices
• Configuration monitoring and management
• Automation for common ITOps tasks INTEGRATIONS
• Federated architecture for seamless expansion
• Support multi-tenancy to simplify management
for multiple stakeholders
• Integrations with leading IT operations tools

< BACK C USTO M E R O NB OA R D IN G G U I DE | 2 8

Curvature Hardware

Curvature Hardware, a Park Place company, is the global leader and the most trusted source of new and preowned
IT servers, storage, and network hardware. We offer you high quality, reliable, previous generation, or new-in-box
equipment from industry leading manufacturers. At 50-90% cost savings, our gear is fully tested and configured
with a less than 0.5% failure rate. We strategically stock inventory around the globe, which allows for Next Business
Day shipments to nearly every major city. Curvature’s distribution centers are located in the United States, Europe,
and Singapore.

Product Portfolio
Network We specialize in new and preowned network equipment. We provide IT networking
products from leading brands like Cisco, Juniper, Dell EMC, and HPE.
Server We specialize in x86 HPE and Dell EMC rack and blade servers and their components.
Storage We provide fully built, tested, and configured storage arrays with all the competitively
priced accessories compared with manufacturer pricing. Our focus is in HPE 3PAR and
MSA; Dell EMC VNX and Data Domain; and NetApp Filers and Expansion Shelves.
Curvature Brand Our products provide customers cost-effective alternatives to traditional equipment
manufacturers. All products are coded and designed to meet the same specifications as
the OEM equivalent and are often sourced from the same Tier-1 suppliers. Cutting out
the middleman provides significant cost savings. Most Curvature Brand products carry a
lifetime warranty.
Authorized Partner As a certified partner of Fortinet, Arista, Dell EMC, Opengear, and APC, we give you access
to the latest technology and best-of-breed products at the best possible prices.

Deal of the Week

Each week, our buyers hand-pick one product to feature as a special Deal of the Week. Be sure to check the
website often to ensure you don’t miss the weekly deals. Click here to subscribe to the Deal of the Week. Click here
for more information about Curvature Hardware,

< BACK C USTO M E R O NB OA R DING G U I DE | 29

 W H AT’S N E XT

At Park Place Technologies, satisfying our customers is our top priority. Here is what you can expect from us in the
next 30 days.
• Setup and installation of ParkView fault monitoring within 30 days of your contract start date
• Ensure all necessary spares are delivered to the nearest stocking facility
• Delivery of parts on site (if applicable)
• Assignment of Field Engineers and staff to support your location(s)

A D D I TIO N A L R ES O U R C ES

Your dedicated Park Place Account Manager is available as your first point of contact for all account-related needs as
well as accessing the Central Park Customer Portal.
Contact Park Place Technologies by Region
• US: 800-931-3366
• EMEA: +44 (0) 208 885 9900
• APAC: (+65) 8310 9664

CO N TACT U S

We appreciate your business and look forward to exceeding your expectations. Please do not hesitate to contact us
at any time. Your Park Place Account Manager is available as your first point of contact for all account needs.
To contact the Client Experience team, please email them at [email protected].

Subscribe for Monthly EOSL Reminders | Check out the Blog

ParkPlaceTechnologies.com

Rev. 032125 ©2025 Park Place Technologies, LLC

< BACK C USTO M E R O NB OA R D IN G G U I DE | 3 0