Quiz 1&2: Operation’s Management TQM
1.Which of the following best defines competitiveness? b) The opinions of industry experts
a) The ability of a company to lower production costs c) Past data patterns and trends
b) The ability of a company to outperform competitors in d) Competitor actions
customer satisfaction, product quality, and innovation
10. Which of the following approaches to forecasting uses
c) The level of efficiency in operations management
cause-and-effect relationships?
d) The amount of profit generated by an organization
a) Time-series models
2.Which of the following is NOT a key element of operations b) Causal models
strategy? c) Delphi method
a) Cost leadership d) Moving averages
b) Differentiation
11. What is the primary objective of product and service
c) Personal preferences of employees
design?
d) Response time
a) To reduce production costs
3.The Balanced Scorecard is used for: b) To develop offerings that meet customer needs and
a) Tracking financial performance only business goals
b) Evaluating overall business performance using c) To increase production speed
multiple perspectives d) To eliminate all service failures
c) Measuring short-term operational activities
12. Which of the following is an example of a legal
d) Determining customer complaints
consideration in product design?
4.Which of the following productivity measures accounts a) Customer satisfaction surveys
for multiple inputs? b) Compliance with safety regulations
a) Single-factor productivity c) Cultural preferences
b) Partial productivity d) Supply chain efficiency
c) Multifactor productivity
13. Ergonomics is a design consideration that focuses on:
d) Unit productivity
a) Reducing product costs
5.Which of the following is an example of a mission b) Ensuring environmental sustainability
statement? c) Making products user-friendly and reducing strain on
a) “To provide the fastest and most reliable service to users
our customers” d) Expanding global markets
b) “We will increase sales by 10% this year”
14. Which of the following is NOT a phase in the product
c) “Hire 20 more employees to support production”
design and development process?
d) “Change our logo to attract more customers”
a) Concept development
6.Which of the following is NOT a feature common to all b) Prototype testing
forecasts? c) Market launch
a) Forecasts are perfect d) Employee training
b) Forecasts are based on historical data
15. Which of the following is a global consideration in
c) Forecasts involve uncertainty
product and service design?
d) Forecasts should be monitored and updated
a) Adapting to cultural differences
7.The Mean Absolute Deviation (MAD) is a measure of: b) Ensuring product differentiation only within local
a) Forecast accuracy markets
b) Forecast bias c) Limiting product development to one country
c) Forecast complexity d) Ignoring international consumer preferences
d) The maximum possible forecast error
16. Sustainability in product and service design focuses
8.Which qualitative forecasting method gathers expert on:
opinions in multiple rounds? a) Reducing product quality for cost savings
a) Market research b) Maximizing production output regardless of resource
b) Delphi method use
c) Executive opinion c) Using eco-friendly materials and minimizing waste
d) Time-series analysis d) Avoiding product innovation
9.A time-series forecast is primarily based on: 17. Which of the following best describes the difference
a) Economic conditions and government policies between product and service design?
Quiz 1&2: Operation’s Management TQM
a) Products focus on appearance, while services focus on 4. A company is considering moving its
technology distribution center closer to major highways. This
b) Products are tangible, while services are intangible decision is primarily influenced by:
experiences a. Government regulations
c) Services require less planning than products
b. Labor costs
d) Products are only sold in stores, while services are
c. Customer preferences
always online
d. Accessibility and transportation costs
18. The process of organizing service components to
5. How can companies adjust capacity for
enhance customer experience is called: seasonal demand?
a) Product blueprinting
b) Service blueprinting a. Increase prices permanently
c) Manufacturing efficiency b. Use part-time workers or subcontracting
d) Demand forecasting c. Reduce product variety
d. Ignore fluctuations
19. Which of the following is a key challenge in service
design? 6. Which technique is used to evaluate location
a) Standardizing customer experiences while allowing alternatives quantitatively?
flexibility
a. Factor rating method
b) Reducing production line errors
b. Benchmarking
c) Increasing the weight of physical products
c. Brainstorming
d) Eliminating the need for service training
d. Marketing survey
20. Operations strategy in product and service design is
7. What is the impact of poor facility layout on
concerned with:
productivity?
a) Reducing service interactions
b) Aligning design choices with business objectives and a. Reduced need for automation
competitive strategy b. Higher customer demand
c) Eliminating customer preferences from design c. Faster production rates
decisions d. Increased material handling costs and
d) Ignoring long-term market trends worker inefficiencies
QUIZ 2: 8. How does effective capacity differ from design
capacity?
1. What is the first step in the location decision
process? a. It represents the maximum output level
a. Identifying a country b. It is always lower than design capacity
b. Forecasting customer demand c. It is irrelevant for forecasting
c. Conducting a break-even analysis d. It accounts for real-world operational
d. Selecting a specific site constraints
2. If you were opening a new retail store, what 9. What is the primary goal of methods analysis?
factors would you prioritize in selecting a
a. To increase work shifts
location?
b. To simplify customer service interactions
a. Distance from suppliers c. To train workers faster
b. Customer traffic, rental costs, and d. To eliminate unnecessary motions and
accessibility improve efficiency
c. Weather patterns only
10. What is the purpose of line balancing in a
d. Labor laws
production layout?
3. What is an advantage of cellular layouts?
a. Increased flexibility and efficiency a. To minimize idle time and balance
b. Minimal training requirements workload
c. Higher defect rates b. To increase the number of workers per
d. Reduced automation station
c. To eliminate all product defects
Quiz 1&2: Operation’s Management TQM
d. To make every worker perform the same 18. What is the primary advantage of a flexible
task manufacturing system (FMS)?
11. Which layout type is typically used for a. Minimal use of automation
customized, low-volume products? b. Lower labor skill requirements
c. High customization with efficiency
a. Cellular layout
d. Reduced initial investment
b. Process layout
c. Fixed-position layout 19. Work measurement is primarily used to
d. Product layout determine:
12. What is the primary objective of capacity a. The number of tasks an employee
planning? performs daily
b. The total revenue generated per employee
a. To reduce supplier dependency
c. The maximum output possible from a
b. To ensure a company has sufficient
facility
resources to meet demand efficiently
d. The time required to complete a task under
c. To minimize worker effort
standard conditions
d. To maximize the use of fixed costs
20. Global location decisions require managers to
13. Which tool is commonly used in motion
consider:
study?
a. Exchange rates and trade barriers
a. Gantt chart
b. Only labor costs
b. Pareto chart
c. Weather conditions alone
c. Process mapping
d. The number of local competitors
d. Therbligs analysis
21. What is the purpose of time studies in work
14. Which factor is NOT a determinant of effective
measurement?
capacity?
a. To measure employee satisfaction
a. Product design
b. To set performance standards
b. Process improvements
c. To replace workers with machines
c. Employee motivation
d. To eliminate all non-value-adding tasks
d. Market segmentation
22. Which factor is NOT typically considered in
15. Which of the following is NOT a factor in
location decisions?
process selection?
a. Proximity to raw materials
a. Product variety
b. Climate conditions
b. Customer expectations
c. Number of competitors’ social media
c. Volume of production
followers
d. Warehouse location
d. Labor availability
16. What method is commonly used to forecast
23. Which of the following process types is best
long-term capacity requirements?
suited for a high-volume, standardized product?
a. Delphi method
a. Batch production
b. Trend analysis
b. Project
c. Executive opinion
c. Repetitive/assembly line
d. Break-even analysis
d. Job shop
17. Which of the following strategies is used to
24. What are the advantages and disadvantages
manage capacity when demand fluctuates?
of expanding capacity in anticipation of demand
a. Reducing workforce permanently growth?
b. Subcontracting excess demand
a. Improved customer satisfaction, but
c. Ignoring seasonal fluctuations
decreased employee motivation
d. Expanding capacity regardless of demand
b. Higher quality control, but longer
production cycles
Quiz 1&2: Operation’s Management TQM
c. Increased production efficiency, but higher c. Job shop
fixed costs d. Fixed-position layout
d. Lower risk, but slower response time
25. Which of the following best describes job
design?
a. The analysis of customer demand patterns
b. The process of automating production
c. The specification of work activities for
individuals or groups
d. The placement of machines in a factory
26. How would you redesign a service job to
improve both employee satisfaction and
efficiency?
a. Increase the number of repetitive tasks
b. Reduce work hours and simplify tasks
c. Add job variety, employee autonomy, and
training opportunities
d. Outsource all work to reduce labor costs
27. Which of the following best defines effective
capacity?
a. The number of units produced in a single
shift
b. The total revenue generated from
production
c. The theoretical maximum output of a
system
d. The level of output expected under normal
operating conditions
28. Which of the following factors contributes to
job enrichment?
a. Increasing work hours
b. Adding variety and autonomy to a job
c. Reducing employee involvement in
decisions
d. Simplifying job tasks to minimize worker
effort
29. Why are location decisions considered
strategic?
a. They do not impact customer satisfaction
b. They only affect short-term expenses
c. They have a long-term impact on costs and
operational success
d. They can be changed frequently with
minimal cost
30. A company with frequent product changes
should use which process type?
a. Repetitive process
b. Continuous process
