Normal Business Hours Monday to Friday 8:30 AM to 5 PM (excluding normal holidays)
You can contact us in many ways:
By Phone: 734-259-6030
By Email
[email protected] Your email will automatically open a ticket
By Portal http://connect.xfer.com/support You must have a username and password to use this option
Information needed
Your name and a good call back number where we can reach you
Your company name and address where you are having the problem; if you have multiple locations
A description of the problem you are having
Any examples: dates, times, extensions or phone numbers involved
If no one is available when you call in, please leave a message. A technician will call you back within 30 minutes
If your system is down, it is preferred that you call in to report the issue. A down system is a system that you cannot make or
receive calls or more than 50% of your phones are down.
After Hours and Weekend and Emergency Support
If your system is down, it is preferred that you call in to report the issue. A down system is a system that you cannot make or
receive calls or more than 50% of your phones are down.
An on Call technician will be contacted and return your call within 30 minutes
If the situation is not an emergency and it can wait until the next business day; it is preferred that you send an
email to [email protected]
Information needed
Your name and a good call back number where we can reach you
Your company name and address where you are having the problem; if you have multiple locations
A description of the problem you are having
Any examples: dates, times, extensions or phone numbers involved
