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AGRONet Profile Management

1 How do I register for a new AGRONet? You may follow steps below:

1. Go to the AGRONet website www.agronet.com.my/rib.

2. Click 'Register an Account’.
3. Read and accept the Terms and Conditions.
4. Key in your AGROBANK ATM Card Number followed by your
6-digit ATM PIN number and the code shown.
5. Create your account by entering your Username, Password
and Confirm Password.
6. Click 'Register’
7. Proceed to choose Security Image and Phrase to complete the
registration.

2 What are the requirements to create USERNAME? Your Username must be alphabets or mixture of alphanumeric
format with a minimum of 6 to 16 characters. It cannot contain any
special characters, except for ‘_’.

Example: Abcdefg_12
3 What are the requirements to create PASSWORD? Your Password must contain a mixture of numeric and alphabet
format with a range between 8 to 12 characters and cannot include
these special character ['<>'%;&+].

4 Can I change my AGRONet USERNAME? No, you are not allowed to change your AGRONet USERNAME.

5 Is it possible for me to change my password? Yes, it is possible for you to change your password. All you need to
do is select the 'Change Password' option under ‘Profile
Management’ settings.

6 What if I enter the wrong Username by mistake? Please make sure your Security Images and Phrase are correct
before proceeding to login.

7 What should I do if I've forgotten my login You can always retrieve your username online. Just select 'Forgot
Username? My Username’ at the login screen of the AGRONet. Follow the
steps below:

1. Login to www.agronet.com.my/rib
2. At Login screen, click 'Forgot My Username'
3. Enter your 'Account Number (16 digits), ATM Card Number (16
digits)' followed by your 'ATM PIN Number' and click 'Confirm'
to proceed to next page.
4. Upon confirmed of the correct information, your Username
will be retrieved.
5. Proceed to login using your Username and Password.
 FREQUENTLY ASKED QUESTIONS
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8 What should I do if I've forgotten my You can always change your Password online. Just select 'Forgot My
Password? Password' at the login screen of the AGRONet. Follow the steps
below:

1. Login to www.agronet.com.my/rib
2. At Login screen, click 'Forgot My Password'.
3. Enter your 'Username, Account Number (16 digits), ATM Card
Number (16 digits)' followed by your 'ATM PIN Number' and click
'Confirm' to proceed to next page.
4. Upon acceptance of the correct information, enter your new
'Password' and 'Confirm Password' which consist of 8 to 12
alphanumerical and may include special characters.
5. Click 'Submit' to proceed to next page.
6. Click 'Confirm' to process password reset request.
7. Proceed to login using your Username and new Password.

9 What is Security Image and Phrase? Security Image and Phrase are the mutual authentication used by
AGROBANK to verify that the login page is from a genuine AGROBANK
site. You will be required to register your Security Image and Phrase
when you register to AGRONet.

Please ensure your Security Image and Phrase are correct before
proceed to login.

AGROKey
10 What is AGROKey? AGROKey is a safer and more convenient way to authorize AGRONet
web and AGRONet Mobile transactions. Notification alert will be sent
to your AGRONet Mobile on registered device for selected
transactions. This new feature is available on the AGRONet Mobile,
which can be downloaded from Google Play Store & Apple App Store.

Customers are required to activate AGROKey before they can

authorize any transactions. This new security feature offers an extra
level of security as all transactions performed can only be authorized
on your registered device. AGROKey unique device binding reduces
your exposure to SMS TAC fraud.

11 What is the difference between AGROKey AGROKey is a transaction authorisation method whereby notification
and SMS TAC? alert will be sent to your AGRONet Mobile on a registered device for
selected transactions. You can then tap on the notification to approve
or reject the transaction within 60 seconds.

SMS TAC is a transaction authorisation method whereby 6-digit

Transaction Authorization Code (TAC) will be sent to your register
mobile number via SMS. However, this SMS TAC feature is no longer
applicable.

12 Am I required to use AGROKey for all Effective 24 January 2025, all transactions including Own Transfer &
transactions? Favorite Transaction are REQUIRED to be authorised via AGROKey.

13 How do I authorize my transactions with You will receive a push notification alert on your registered device
AGROKey? which is customer’s smartphone where the AGROKey apps is
registered. Tap on the push notification to view your AGROKey and
Approve or Reject the transaction within 60 seconds. After 60 seconds,
the session will be expired.
 FREQUENTLY ASKED QUESTIONS
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NO. QUESTION ANSWER
14 What happens if I don’t approve the Without your approval, your transaction will not be processed, and
transaction with the AGROKey push the amount will not be deducted from your account.
notification that I have received within 60
seconds?

15 Can I use AGROKey to approve my transaction You will need a stable internet connection to approve transactions
without an Internet connection or instable using AGROKey within 60 seconds.
connection?

16 Can I still use AGROKey when I am overseas? Yes, you can use AGROKey even when you are overseas, as long as
you have a stable internet connection.

17 What should I do If I do not receive the If you do not receive the AGROKey push notification alert, you still
AGROKey push notification alert to authorize can retrieve it at AGRONet Mobile, by tapping on AGROKey button,
my transaction? and the details of transaction will be displayed for you to approve or
reject the transaction.

18 How do I register AGROKey? Part 1: Install AGRONet Mobile to register AGROKey

1. Launch AGRONet Mobile on your mobile and open the

application.
2. Key in your username & password. (Please key in exact
username created during AGRONet registered due to security
purposes)
3. Click ‘OK’ on AGROKey Confirmation message.
4. Click ‘Request Code’ to get ‘Activation Code’ and key in 14-digits
‘Activation Code’ in the box provided.
5. Click ‘Confirm’.
6. A prompt message "Please visit nearest Agrobank ATM OR Call
Contact Centre to complete the AGROKey activation process“.

Part 2: Activate AGROKey through ATMs

1. Visit your nearest Agrobank ATM machine.

2. Insert your Debit Card and Input 6 digits PIN.
3. On the Main Menu, select “AGROKEY ACTIVATION” and select
“PROCEED”.
4. Receive success confirmation slip and Push Notification via
AGRONet Mobile.
5. Cooling-off period 12-hours activated.

OR Call our Contact Center at 1300-88-2476

19 What if my phone stops working or freezes Please check your transaction status at your online banking / mobile
while I approve a transaction with AGROKey? banking acknowledgement and transaction history page. The status
will display as either successful or unsuccessful.

20 What if I hit error 'Invalid Challenge Response' If an error 'Invalid Challenge response' appear, all you need to do is:
when perform transaction?
Android
1. Go to your phone setting.
2. Go to 'Date and Time'.
3. Enable 'Automatic Date and Time' and 'Automatic Time Zone'.

iOS
1. Go to your phone setting.
2. Go to 'Date and Time'.
3. Enable 'Set Automatically'.

After step 3, kindly use mobile data to perform transaction for the
first time. You may use mobile data or Wi-Fi for subsequent
transaction.
You may call our Contact Centre at 1-300-88-2476 or 03-20790600
for assistance.
 FREQUENTLY ASKED QUESTIONS
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NO. QUESTION ANSWER
21 Do I have to reactivate AGROKey after No, you don’t have to reactivate AGROKey after you change your
change password? Password.

Bind Device
22 Can I register AGROKey on TWO different No, AGROKey can only be registered to ONE device per user ID.
devices?

23 What are the minimum device requirements You can run AGROKey on iOS 12 and above and Android 10 and above
to run AGROKey? on AGRONet Mobile app. Kindly ensure your AGRONet Mobile app is
always updated.

For customers who are using device with Android operating system
(OS) version 9 and below or iOS version 11 and below, Customers can
still use Agrobank’s ATM machines to withdraw or transfer money.
Customer also can go to the nearest Agrobank’s branch to do banking
transactions.

24 If I am a Huawei mobile phone user, am I Yes, if the device uses the Android operating system (OS) version 9.0
allow to download the AGRONet Mobile and above. However, the AGRONet Mobile application cannot be
application? downloaded if the device is using the Harmony operating system
(HarmonyOS).

25 I have recently changed my device. Do I Yes, you will need to reactivate AGROKey. Once you have completed
need to activate AGROKey again? the AGROKey activation successfully, you will need to serve a 12-hour
cooling-off period.

26 If I use a new mobile phone / device, how to Here are the steps that can be taken to unbind AGROKey from a
unbind AGROKey from the old device? mobile phone that is no longer in use:
a) Through the AGRONet website:
1. Visit the AGRONet website
www.agronet.com.my/rib.
2. Key in username and password.
3. Click Profile Management.
4. Click Unbind Device.
5. Select the phone device you want to unbind.
Click 'Unbind'.
6. Click 'Confirm'. You have successfully unbind the
device.
b) Through the AGRONet Mobile:
1. Launch AGRONet Mobile on your mobile and open
the application.
2. Key in username and password.
3. Click icon ‘ Ξ ’ .
4. Click ‘My Devices’.
5. Select the phone device you want to unbind.
Click icon ‘ ‘.
6. Click 'Confirm'. You have successfully unbind the
device.
For further inquiries, you may visit the nearest Agrobank’s branch for
deactivation assistance or call our Contact Center at 1-300-88-2476 or
03-20790600.
 FREQUENTLY ASKED QUESTIONS
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27 Can I use AGROKey if my device uses jailbreak No, AGROKey is not supported on jailbroken or rooted iOS and Android
on iOS or root on Android? devices. This is one of our ways to ensure your online banking account
remains safe and secure. Jailbreaking or rooting means removing
software restrictions that are intentionally put in place by the device
manufacturer. This process, basically, opens a door of a locked-down
electronic device to install software other than what the manufacturer
has made available for that device.

28 I’ve just switched to a new Telco, and they have No, AGROKey is not tied to your mobile number. It is tied to your
given me a new SIM card, but the mobile username, ID number and mobile device. As long as your mobile
number remains unchanged, will this have any number and mobile device remain unchanged, the feature will still be
impact to my AGROKey? available to you.

29 What should I do if I lost my device? Can I re– You may proceed to unbind your device by referring required steps
register for AGROKey on a new device? stated as per answer No. 26(a). Kindly note that it is compulsory to
unbind the device first before proceeding to bind your new devices.
Please call our Contact Centre at 1-300-88-2476 or 03-20790600 for
any assistance.

30 An alert to authorize a transaction using If you have encountered any suspicious activity from your account,
AGROKey was sent to me even though I did not please contact our Contact Centre hotline at 1-300-88-2476 or 03-
initiate one. What should I do? 20790600 immediately to lodge a report or you can utilize Kill Switch
button to suspend your account.

31 Why can't I register for AGROKey on multiple For security purposes, AGROKey must be tied to only ONE device per
devices? user ID. This is also to prevent fraudster from using your ID to register
AGROKey on other devices.

Cooling-Off Period
32 What is Cooling-Off Period? The Cooling-Off Period is an additional safety measure designed to
prevent unauthorized transaction approvals by imposing a 12-hour
activation period. This period applies to the following activities:

• AGROKey activation for first-time login

• Change of device
• Change of transaction limit

During this 12-hour activation period, customers will not be able to

approve transactions, ensuring an extra layer of security."
33 I am unable to use AGROKey. What should I do? You will need to wait for 12 hours before you are able to use AGROKey
to approve transactions. If you are unable to perform transaction after
12 hours, please call Agrobank Contact Centre 1-300-88-2476 or 03-
20790600 for assistance.

34 I previously activated AGROKey at AGRONet Yes, you will need to reactivate the AGROKey again. Please refer
Mobile on my current device but later answer No. 18.
uninstalled the application. I recently reinstalled
it on the same device. Do I need to activate
AGROKey again?

35 Can I still access AGRONet during Cooling-Off Yes, if you are existing customer, you can still access AGRONet to view
Period? your account balance, history, statements and use the Kill Switch.
However, any monetary activities will be restricted.
 FREQUENTLY ASKED QUESTIONS
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Kill Switch

36 What is Kill Switch? Kill Switch is a self-service security feature that lets you protect your
funds from online scams and enhances your online banking security.
It is available on the AGRONet/AGRONetBIZ web and AGRONet
Mobile.

Note: You should ONLY use the Kill Switch if you suspect you’ve been
scammed.

37 What can I use the Kill Switch for? If you suspect that you are a victim of scam, you will be able to use
the Kill Switch feature to instantly protect your funds. This feature
will block your account and internet/mobile banking access.

38 How do I activate the Kill Switch? There are 2 ways to activate the Kill Switch:
Via AGRONet Mobile:
1. Login to your AGRONet Mobile.

2. Click the hamburger button

(navigation bar/menu) in the top
left corner of the application.

3.Select “Setting”

4. Click “Kill Switch”

5.Click “Yes”.
 FREQUENTLY ASKED QUESTIONS
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39 Via AGRONet Website:

1. Login to https://www.agronet.com.my/rib

2. Go to “Profile Management” and Click “Kill Switch”

3. Click “Activate Kill Switch”

4. Click “Confirm”
 FREQUENTLY ASKED QUESTIONS
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40 I have activated my Kill Switch. What happens Any transaction is not allowed once the Kill Switch is activated via
now? the AGRONet Mobile or AGRONet, your account, internet banking,
and mobile banking access will be blocked/suspended. Your account
will not be able to send or received fund.

41 How will I know if my Kill Switch has been If you try to login at AGRONet or AGRONet Mobile, you will be
activated? prompted error message as below:

'Your Kill Switch has been activated. Please call Agrobank Contact
Centre 1 300 88 2476 for assistance'.

42 How do I unblock my account or deactivate You may call our Contact Centre at 1-300-88-2476 or 03-20790600 to
Kill Switch? unblock or deactivate Kill Switch.