NIGERIAN DEFENCE ACADEMY, KADUNA
POST GRADUATE SCHOOL
MASTERS IN INFORMATION TECHNOLOGY
DEPARTMENT OF COMPUTER SCIENCE
FACULTY OF MILITARY SCIENCE AND INTERDISCIPLINARY STUDIES
COURSE CODE: MIT 826
COURSE TITLE: INFORMATION SYSTEMS
RESEARCH REPORT TITLE:
INFORMATION SYSTEM DESIGN FOR A READY-TO-WEAR FASHION BUSINESS:
CASE STUDY OF NAFY FASHION
BY
NAFISA ZAKARI HUSSAIN
NDAPGS/FMSIS/COM042024/5203
APRIL, 2025
Nafy Fashion Information System
Scenario: Nafy Fashion – A Ready to Wear Female Gowns Business Needing
an Information System
Business Overview:
Nafy Fashion is a growing fashion house specializing in ready-to-wear female
gowns. The business operates both online (via a website) and through a physical
store. However, the current manual processes for inventory management, order
tracking, customer data, and financial records are inefficient, leading to delays,
stock discrepancies, and poor customer experience.
Problem Statement:
Nafy Fashion needs a robust Information System (IS) to:
• Automate inventory tracking to prevent stockouts or overstocking.
• Streamline online and offline sales processing.
• Improve customer relationship management (CRM) for personalized marketing.
• Enhance financial reporting for better decision-making.
• Secure business and customer data from breaches.
Proposed Information System for Nafy Fashion
To address these challenges, I design an Integrated Fashion Retail Management
System (IFRMS) that incorporates all five components of an Information System:
1. Hardware
• Servers & Cloud Storage: Host the system on a cloud-based server (AWS, Google
Cloud) for scalability.
• Point-of-Sale (POS) Terminals: For in-store sales.
• Barcode Scanners & RFID Tags: For inventory tracking.
• Employee Workstations: Computers/tablets for staff to access the system.
2. Software
• ERP (Enterprise Resource Planning) Software: Integrates inventory, sales, and
finance (e.g., Odoo, SAP).
• E-commerce Platform: Upgrade Nafy’s website with Shopify or
WooCommerce integration.
• CRM Software: (e.g., HubSpot) to track customer preferences and send targeted
promotions.
• Accounting Software: (e.g., QuickBooks) for automated financial reports.
3. Data
• Centralized Database: Stores:
o Product details (SKU, pricing, stock levels)
o Customer data (purchase history, preferences)
o Supplier & order records
• Data Analytics: Uses past sales data to predict trends.
4. Procedures
• Automated Workflows:
o Order Processing: Website orders sync with inventory in real-time.
o Inventory Alerts: System notifies when stock is low.
o Return/Refund Process: Standardized steps for customer service.
• Security Protocols: Role-based access control for employees.
5. People
• IT Support Team: Maintains system health.
• Staff Training: Employees learn to use POS, CRM, and inventory modules.
• Data Analysts: Interpret sales trends for business decisions.
Justification of Choices
1. Cloud-Based System: Reduces upfront IT costs and allows remote access.
2. ERP Integration: Ensures seamless operations between sales, inventory, and
finance.
3. CRM & Analytics: Helps Nafy Fashion personalize marketing and forecast
demand.
4. Barcode/RFID Tracking: Minimizes human errors in inventory management.
5. Security Measures: Protects customer payment data (PCI compliance).
System Architecture Overview
+-------------------+
| Customers |
| (Online/In-Store) |
+--------+----------+
+--------+----------+
| Nafy IRMS | ← Cloud Server (AWS)
| (ERP + Website) |
+--------+----------+
+-------+-------+
| |
v v
+------+ +-------------+
| POS | | Warehouse |
| (iPad)| | (Barcode Scanners)|
+------+ +-------------+
1. Customers order online or walk into the store.
2. Orders flow into the IRMS (cloud server) where ERP software manages
everything.
3. The system updates:
o POS terminals for in-store sales.
o Warehouse scanners to pack orders
2. Data Flow Diagram (DFD)
+-------------+ Order +------------------+ Payment +----------------+
| Customer | ------> | Order Processing | --------> | Payment Gateway|
+-------------+ +------------------+ +----------------+
+------------------+
| Inventory Update |
+------------------+
v
+------------------+
| CRM & Analytics |
+------------------+
1. A customer places an order (online or in-store).
2. The system processes the order and takes payment.
3. It then:
o Updates inventory (deducts the sold gown).
o Updates CRM (logs the purchase for future promotions).
3. Order Fulfillment Process
What It Shows: Steps to deliver a gown after purchase
+----------+ +-----------+ +------------+ +-----------+
| Customer | → | ERP Check | → | Warehouse | → | Delivery |
+----------+ +-----------+ +------------+ +-----------+
1. Customer buys a gown.
2. ERP checks stock levels.
3. Warehouse packs the item.
4. Delivery partner ships it.
Conclusion
The proposed Integrated Fashion Retail Management System (IFRMS) will
optimize Nafy Fashion’s operations, reduce costs, and improve customer
satisfaction. By leveraging hardware, software, data, procedures, and people, the
business can scale efficiently while maintaining security and accuracy.
Screenshot Displaying the User Interface of the NAFY FASHION ERP
Information System
