FAQ for Unifi Mobile Prepaid
FREQUENTLY ASKED QUESTIONS (FAQ)
FOR
UNIFI MOBILE PREPAID CREDIT TRANSFER
(Mobile Unifi/Bebas10/UNI5G WOW)
NO QUESTION ANSWER
UNIFI MOBILE PREPAID CREDIT TRANSFER
1. What is Credit Credit Transfer allows Unifi Mobile Prepaid subscribers to effortlessly transfer
Transfer? their prepaid credit balance to other Unifi Mobile Prepaid subscribers.
2. Who can initiate a All Unifi Mobile Prepaid subscribers, including those on Mobile Unifi, Bebas10,
Credit Transfer? and UNI5G WOW plans, who have had their line activated for over a month, are
eligible to transfer credit.
Both the sender and receiver must have been with Unifi Mobile for at least a
month.
3. How can I transfer You can easily transfer credit to other Unifi Mobile Prepaid lines using either the
credit to other Unifi Mobile app or the Unifi Self Care portal.
Unifi Mobile
Follow these simple steps to perform a Credit Transfer transaction:
Prepaid lines?
I. Open the Unifi Mobile app or access the Self Care portal.
II. Navigate to the "My Balance" tab and select "Credit Transfer" from the
menu.
III. Enter the recipient's mobile number and choose the desired credit transfer
amount, ranging from RM3 to RM25.
IV. Input the one-time verification code sent to your mobile number for security
purposes.
V. Once confirmed, the Credit Transfer is processed successfully, and both
you and the recipient will receive SMS notifications confirming the transfer
status.
4. Is there a service Yes, there is a minimal service charge for both the sender and the receiver
charge for Credit involved in each successful Credit Transfer transaction.
Transfer
For every successful transfer, RM0.50 will be deducted from the sender's
transactions?
prepaid balance, and RM0.30 will be deducted from the receiver's account
balance.
5. What is the lowest You can transfer any amount between RM3 and RM25 to other Unifi Mobile
and highest Prepaid numbers using Credit Transfer.
amount I can
transfer?
1
FAQ for Unifi Mobile Prepaid
NO QUESTION ANSWER
6. Can I transfer Yes, you can transfer credit to multiple prepaid numbers throughout the day.
credit to multiple However, kindly note that you can only perform a Credit Transfer to one number
prepaid numbers at a time.
in a day?
7. Is there a limit to Yes, as a sender, you can transfer up to RM100 in credit in a single day.
how much credit I
can transfer in a
day?
8. Is there a limit to Yes, as a sender, you can transfer up to RM100 in credit within a single month.
how much credit I
can transfer in a
month?
9. As a sender, can I Yes, you can transfer your credit to another prepaid number. However, to
transfer all of my ensure a successful Credit Transfer, you need to maintain at least RM1 in your
credit to another prepaid balance after the transfer.
prepaid number?
10. My account status Unfortunately, you need to have an active status to send out your credits to
is in other prepaid numbers through Credit Transfer.
passive/grace
However, there is no requirement on account status for Credit Transfer receiver.
period, can I send
out my prepaid
credit via Credit
Transfer?
11. Can I transfer my Credit Transfer is only applicable among Unifi Mobile Prepaid subscribers.
prepaid credit
Unfortunately, transferring credit to prepaid numbers with other operators is not
balance to prepaid
allowed.
number with other
operators? (e.g.,
Maxis, Celcom,
Digi, U Mobile,
etc.)
12. Who should I For further assistance, feel free to reach out to our Care Crew.
contact for further
assistance or
service inquiries?
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