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3212TW0018747 E-Agreement

TVS Credit Services Limited has approved a vehicle loan for Bapan Mandal for the purchase of a TVS Apache RTR 160 4V, with a total loan amount of Rs. 138,963 and an EMI of Rs. 6,277 over 30 months. The sanction letter outlines the terms and conditions, including required documentation and the consequences of default. The borrower must ensure adequate insurance and comply with repayment instructions to avoid additional charges.

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0% found this document useful (0 votes)

70 views35 pages

3212TW0018747 E-Agreement

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manojgmanu9731

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TVS CREDIT SERVICES LIMITED

SANCTION LETTER
To,
Date:

3212TW0018747
BAPAN MANDAL
NO 20,KANNAMANGALA SEEGEHALLI BANGALORE
Bangalore - 560067 KARNATAKA.

Dear Sir,
Customer name : BAPAN MANDAL
Proposal number : 3212TW0018747
We wish to inform you that the above named proposal is approved subject to the following terms and conditions:
Vehicle Asset name : TVS APACHE RTR 160 4V USD 2CH BSVI
Vehicle Make : TVS
Model : MM415
Asset Cost : Rs .185706 /-
Vehicle Loan Amount : Rs. 137000 /-
Vehicle Insurance Premium With Loan Amount : Rs. 0 /-
Vehicle Insurance Premium With DP : Rs. 0 /-

Credit Shield Insurance Premium With Loan Amount : Rs. 463 /-

T Health Subscription Fee With Loan : Rs. 1500 /-
Credit shield insurance premium with DP : Rs. 0 /-
Extended Warranty With Loan Amount : Rs. 0 /-
Total Loan Amount : Rs. 138963 /-
Tenor : 30 Months
Advance EMI : 0 Months
Processing Fees : Rs. 3684 /-
EMI : Rs. 6277 /-
Stamping and Other charges : Rs. 4604 /-
Dealer Buydown : Rs. 0 /-
Manufacturer Buydown : Rs. 0 /-
Customer IRR (Fixed) : 27.94 % p.a (Monthly reducing balance method)
DP amount to be collected : Rs. 54509 /-
Insta Card Enrolment Fee with Loan Amount : Rs. 0 /-
Applicant : BAPAN MANDAL
Co-applicant :
Guarantor :
You are requested to proceed with execution of the followings:
1. Agreement duly executed as per terms mentioned above
2. Repayment Instructions ( PDC/ECS/CASH MODE)
3. Downpayment receipt
4. First year insurance copy with hypothecation in favor of “ TVS CREDIT SERVICES LIMITED “
5. Invoice with hypothecation in favor of “TVS CREDIT SERVICES LIMITED “
Please note the followings:
1. This sanction letter is valid for a maximum of 20 days from the date of issue and subject to terms / condition as stated above. Any change in
terms/Condition would require a fresh sanction letter.
2. This must not be treated as a " delivery order" in respect of the vehicle.
3. All cheques must strictly be issued in favor of "TVS CREDIT SERVICES LIMITED
4. Sanction is valid subject to capturing live photo of all applicants (including Co-applicant and Guarantor) and disbursement of loan will be made subject to successful
capturing of live photo.
5. The final loan amount would be disbursed only on satisfactory receipts of above mentioned document to the dealer mentioned above as per your request.
Kindly note that this in intimation of approval and its terms are not to treated as a Delivery or Vehicle release order.
Terms and condition.
. If you are a cash repayment mode customer, ensure that you remit the dues on or before the due date and collect acknowledgement.
. If you are a PDC /ECS/ADM repayment mode customer, ensure that your bank account is adequately funded to avoid levy of additional charge for non-receipt of
payment(s).
. In case of any direct payments through mobility device, the SMS received from the Company's domain is a valid acknowledgement for the mobility payments made by you.
. We do not collect Original Registration Certificate. Please ensure that you collect the original RC from the show-room where you purchased the vehicle and a photo-copy is
handed over to the TVS Credit Services Limited representative
. In case of repossession of the asset, you will have to pay tow-away charges, godown charges, rentals and other expenses incurred by the company for effecting
repossession of the asset.
. Company will send the pre-seizure intimation letter to you as per the terms and conditions mentioned in loan agreement (Intimation letter may be treated/considered with the

. default intimation (or) 138 notice intimation on cheque bounce).

Company will send the pre-sale intimation letter to you as per the terms and conditions mentioned in loan agreement to settle the dues before disposing of the asset.
. Company will dispose the asset either through online bidding / physical presence of the buyer. However company will sell / consider the higher price only.

IP Address :152.57.136.168
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
. Ensure that your vehicle is adequately insured at any point of time to protect you from theft/ damage / any claims arising from usage of the vehicle. The company is not
responsible for any loss of life / damage to the vehicle.
. The decision to give a loan and the interest rate applicable to each loan account is assessed on a case to case basis, based on multiple parameters such as the type of the
asset being financed, borrower profile and repayment capacity, borrower's other financial commitments, past repayment track record if any, the security for the loan as
represented by the underlying assets, loan, geography (location) of the borrower, end use of the asset etc.

Other Conditions
. Event of Default:
a) Failing to pay EMI or insurance premiums on the due dates.
b) Misrepresents facts or fails to produce documents
c) Dies becomes insolvent or wound up or any criminal proceedings initiated
d) Creates any encumbrance on the asset or uses the asset for illegal activities
e) Fails to supply Registration Certificate of the asset
f) Any other acts which jeopardizes the interest of the company
. Alteration and Rescheduling of the Installments:
a)If the entire loan amount is not drawn by the Borrower within 60 days from the date of first disbursement
b) By request from the customer
c) Rate of Interest shall be as per the RBI guidelines as on the date of rescheduling
. Repossession:
a) When the borrower fails to pay any amount or any amount becoming due or if an event of default occurs.
b) After repossession of the assets and after giving notice to the borrower, if the borrower fails to pay the total outstanding amount, interest and expenses,
the company shall have the right to sell or dispose of the vehicle as per law.
c) The borrower shall be liable to pay all expenses for the repossession of the asset.
. Termination:
The agreements shall be terminated only on repayment of the entire loan, interest and all other charges or on termination of the agreement by the
company on events of default.
. The Lender, upon Borrower’s closure or settlement of the Loan to the satisfaction of the Lender, shall issue the No Objection Certificate (NOC) along with Form 35 under
“The Motor Vehicles Rules, 1989”, No Dues Certificate (NDC) and all original documents which the Borrower has submitted in relation to the Secured Asset with the
Lender within 30 (thirty) days of such closure or settlement of the Loan either to the registered address of the Borrower mentioned in the Transaction Documents or the
Borrower may collect the same from the branch office which was opted by the Borrower in the Transaction Documents. The Borrower may visit in
https://www.tvscredit.com/branch-locator/. for locating the nearest Branch. NOC and NDC as issued by the Lender shall be treated as sufficient discharge of hypothecation
under the Loan Account(s) and can be used by the Borrower for the removal of hypothecation on the Registration Certificate in the records of Regional Transport Office
(RTO). The Borrower may also download the NOC and NDC from TVS Credit Saathi Application or Borrower Portal within 30 (thirty) days of the closure or settlement of
Loan Accounts by using the Borrower’s registered mobile number.The Lender may send the NDC electronically to the registered mobile number of the Borrower.The
Lender may send the NDC electronically to the registered mobile number of the Borrower.
. Company's Rights:
a) Repossess the asset in event of default
b) Right to sell or dispose or transfer of the asset in the event of default
c) Initiate criminal action for cheque bounce and ECS bounce
d) Initiate Arbitration and other proceedings for the recovery of the outstanding amount, interest and other expenses

Schedule of charges :

Schedule of charges Charges (inclusive of GST)

ACH Failure Charges Max Rs.750

Administrative Charge Rs. 300

Bounce Charges Max Rs.750

Cash Collection / Visit Charges Max Rs.200 per visit

Copy of Loan Agreement Rs.100

Documentation charge Rs. 300

Duplicate NDC/NOC charges Rs.500

Duplicate Repayment Schedule - hard copy Rs.50

Verification Charges Rs. 0

a) Remaining Loan Tenor is < =12 months: 3% on principal outstanding

b) Remaining Loan tenor is from >12 to <=24 months: 4% on principal
Foreclosure Charges
outstanding
c) Remaining Loan tenor is > 24 months: 5% on principal outstanding

Foreclosure Statement Charges – hard copy Rs.100

Insurance Related BORROWER

Credit Shield Insurance Premium Charges
Rs. 463

IP Address :152.57.136.168
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
Legal, Repossession & Incidental Charges Minimum Rs.2000 or Actuals whichever is higher

Loan cancellation & Loan Re-Booking Charges Rs.1000

0 days to first EMI date:Nil Tenor less than or equal to 12 months - 3% ,

Loan cancellation charges Tenor between >12 to <=24 months - 4% ,Tenor greater than 24
months - 5%

Loan Restructuring Charges 3%

Mandate Registration Charges Rs. 500

Penal Charges (exclusive of GST) 36% per annum on unpaid installment.

Processing Fees Rs. 3684

RC Document updation charges Rs. 120

Stamp Duty/Stamping/Franking Charges (Excluding GST) Rs. 200

Statement of Accounts - hard copy Rs.50

Swap Charges Rs.1000

Value Added Services

Rs. 1500
T - Health

We value your relationship with us and believe that your becoming a part of the TVS family would be a truly rewarding one.
If you require any further details on your loan account, Please feel free to contact us through toll free number 1800 103 5005 / mail to [email protected] Our customer service representative assist you for
any help. You may also log in to our website www.tvscredit.com to view your latest Statement of Account and other related information.

Please quote your loan agreement number as mentioned above for future correspondence.

Thanking you,

With warm regards,

For TVS credit services Limited

Sayeekrishnan L (5000937)
Head-Operations
Authorised Signatory

THIS LOAN CUM HYPOTHECATION AGREEMENT executed on this the day of ,

BETWEEN
M/S. TVS CREDIT SERVICES LIMITED, a company incorporated under the Companies Act, 1956 and having Registered Office at “Chaitanya”No.12 Kader
Nawaz Khan Road, Nungambakkam, Chennai 600006 and Corporate Office at “Jayalakshmi Estates”, No. 29, Haddows Road, Chennai 600006,
represented by its MANOJKG herein referred to as the “Company” (which term shall unless repugnant to the Context mean and include
its successors in interest and assigns) of the ONE PART
AND
Mr./Ms./M/s. BAPAN MANDAL residing at / having
office at NO 20,KANNAMANGALA SEEGEHALLI BANGALORE NEAR JAIN SHREE SCHOOL GOVERNMENT BUS STOP and
Mr./Ms./M/s. residing at / having
office at

Hereinafter referred to as the “Borrower(s)” (which term shall unless repugnant to the context mean and include its legal heirs, executors, administrators,
successors-in-interest and assigns) of the SECOND PART
WHEREAS the Borrower has requested for a loan facility for the purchase of an asset (more particularly described in the First Schedule) here under
AND WHEREAS the Borrower has represented as under and has agreed that the representations contained herein be taken as the basis for the Company
to enter into this Agreement and sanction the loan on the terms and conditions contained in this Agreement and other related agreements and documents.
•The Borrower has adequate legal capacity to enter into and execute this agreement. The Borrower is not restricted, regulated or prevented in any
manner under any law, statute, judgment, decree, ruling, contract or otherwise from executing and undertaking the obligations in the manner provided
in this agreement. Upon execution, this agreement shall be valid and legally binding commitment of the borrower enforceable against him in terms of
this agreement.
•The Borrower ( in case of being a company) is duly organized and existing under the laws of India with power to enter into this agreement to which he
is or he shall be a party. The borrower(s) has obtained and done all that is necessary to give full force and effect to all authorizations, approvals,
consents, licenses and permissions required in relation to this agreement, collateral documents and the hypothecated asset. The borrower has paid
all taxes and statutory dues payable by him and has not received any demand, claim or notice from any person.
• The borrower(s) would ensure at all times during the subsistence of the agreements that the person who would be driving the vehicle holds a valid
driving license entitling him to drive the vehicle.
• There are no suits, actions or claims pending or are likely to be filed or taken (whether civil or criminal or otherwise) against the borrower of any nature
whatsoever.
• That a) all particulars and details given/filled in the application form and documents submitted along with application are true, correct, complete and up
to date in all respect and no material detail has been concealed which would have an effect on the decision to grant the loan. b) the officers of the
borrowers executing this agreement and the documents to be executed in pursuance thereof are duly and properly in office and fully authorized to
execute the same. c) the borrowers recognize that any manufacturer/dealer of the vehicle or other such person by or through whom the transaction
may have been introduced, negotiated or conducted are not an agent of the company and the company has no liability for any representation or
statement not made directly by the company and the borrower. d) the borrower undertakes to notify the company in writing promptly if it becomes
aware of any circumstances arising after the date of this agreement which would have a material effect on the financial position of the borrowers
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
1. DEFINITIONS
1.1 In this Agreement unless the context otherwise requires
i The terms “first schedule” and second schedule shall mean the first and second schedule to this agreement.
ii The term “loan” means the loan referred to in Clause 2. 1 of this agreement and the second schedule.
iii The term “repayment” means the repayment of the Principal amount of loan, interest there on, commitment and/or other charges, premium,
fees or other dues payable in terms of this agreement to the company; and means in particular, amortization provided for in clause 4. 1 of this
agreement.
iv The term “prepayment” means premature repayment as per the terms and conditions laid down by the company in that behalf and in force at
the time of repayment
v The term “Asset” or “the said Asset” mean the vehicle or Consumer durables or other assets for purchase of which the loan has been granted
by the company to the Borrower(s) and which is hypothecated by the Borrower in favour of the company by way of Security.
vi The expression “rates and interest” means that rate of interest referred to in Clause 4.3 of this agreement.
vii The expression “Installment” means the amount of monthly payment specified in the second schedule, necessary to amortize the loan with
interest, over the period of the loan.
viii The term “Post Dated Cheques” or “PDC” means cheques of the amount of the installment drawn by the borrower in favour of the company for
the amount of the installment bearing the dates to match the due date of each installment.

ix The term ”the Borrower” wherever the context so requires shall mean and be construed as “ the borrowers”

x. ACH Failure/Mandate Rejection Charges -. This Charge is levied in case of default in payment of Equated Monthly Installment (EMI) by reason of
the Repayment Instrument(s) not registered for any non-technical reason on monthly basis, on the due date of EMI till the time of successful
registration of mandate.

xi. Administrative Charge: Charges payable by the Customer to cover the administrative cost for the application of the loan process

xii. Bounce Charges : In case of default by reason of the Repayment Instrument(s) being dishonored, the Company shall Charge the Customer bounce
Charge towards its dishonor
xiii. Cash Collection / Visit Charges: Charges payable by the Customer towards collection of EMI amount defaulted payable to the Company to cover
the expenses for the collection of debt from the Customer.

xiv. Copy of Loan Agreement : Copy of Loan Agreement Charge levied by the Company on the Customer for issuance of a copy of the loan agreement.
These Charges are applicable to any document pertaining to the loan that the Customer requests from the Company.

xv. Documentation charge: Charges payable by the Customer towards the cost for execution of documents as part of the loan process

xvi. Duplicate NDC/NOC charges: This is charged for issuance of duplicate No Objection Certificate (NOC) or No Dues Certificate (NDC) based on the
Customer request.
xvii. Duplicate Repayment Schedule - Hard copy Charges paid by the Customer for issuance of duplicate statement of the loan account of the
Customer.
xviii. Field Investigation Charges: The Charges payable by the Customer towards the cost incurred by the Company for carrying out the field
investigation to verify residential or office address of the Customer as per the Credit Policy of the Company.

xix. Foreclosure Charges: This Charge, also known as Prepayment Charge or Pre-closure Charge is levied in case Customer repays their full loan
amount before the end of its term to cover the lost interest revenue from the early closing of the loan.
xx. Foreclosure Statement Charges – hard copy This Charge, also known as Prepayment statement Charge or Pre-closure statement Charge is paid
by the Customer for issuance of the foreclosure Statement for the loan account of the Customer.
xxi. Insurance Premium Charges : The premium paid by the Customer on actuals for availing the insurance policy for securing the loan issued to the
Customer.

xxii. Legal, Repossession & Incidental Charges: Charges payable by the Customer towards the cost incurred for repossession of the hypothecated
asset by the Company. The repossession Charges include the costs of hiring a recovery agent, storing and managing the asset of the Company till
they can be sold, preparing the asset for sale and such other Charges, as applicable.
xxiii. Loan cancellation Charges: Charges payable by the Customer in case he cancels the loan post sanction of the loan.

xxiv. Loan Re-Booking Charges: This is a Charge levied by the Company on the Customer for re-booking the loan which was already cancelled.
xxv. Loan Restructuring Charges: This Charge is applicable if the Customer renegotiates and changes the loan conditions with the Company to avoid
default on the existing loan and to manage the repayment of loan principal and interest due.
xxvi. Mandate registration Charges: Charges payable for registration of standing instruction to Customer Bank that authorizes to credit or debit a certain
amount of money as EMI for Customer loan and credit in the Company’s account periodically. ECS debits are handled by the NACH (National
Automated Clearing House) under NPCI (National Payments Corporation of India).
xxvii. Penal Charges/Late repayment Charges: Penal Charges also known as Late Repayment Charges are charged if the Customer delays the
payments of EMIs payable to the Company on the agreed due date, or any non-compliance of material terms and conditions of loan contract by the
borrower. There shall be no capitalization of penal charges i.e., no further interest computed on such charges. However, this will not affect the
normal procedures for compounding of interest in the loan account.
xxviii. Processing Fees Charges: Payable by the Customer to cover the processing cost for the application of the loan process.
xxix. Stamp Duty/Stamping/Franking Charges : The Stamp duty payable by the Customer while availing the loan to be engrossed in the Loan
agreement executed by the Customer and the Company on actual basis.
xxx. Statement of Accounts - hard copy : Charges paid by the Customer for issuance of statements of accounts pertaining to the loan account of the
Customer by the Company.
xxxi. Swap Charge: The Charge payable by the Customer upon the request to change the repayment mode.

xxxii. Value Added Services : Credit Shield and T-Health: Applicable Charges payable if the Customers avails these Value-Added Services.
xxxiii. "Acceptable Means of Communication" shall mean the modes of communication which can be used by either party to provide any information in
relation to a Loan to the other party and with reference to Borrower, shall mean a telephonic call on the registered mobile /landline number of the
Borrower as provided in the Application Form; or email/s on the registered email address of the Borrower; or text message/s to the registered mobile
number of the Borrower; or any written notice sent by courier /post on the registered postal address of the Borrower, and TVS Credit , shall mean a
telephonic call on the designated mobile/landline number of TVS Credit as provided on the Website; or an email/s on the designated email address of
TVS Credit ; or text message/s on the designated mobile number of TVS Credit; or a written notice sent by courier/post on the postal designated
address of TVS Credit.
1.2 The terms and expression not herein defined shall where the interpretation and meaning have been assigned to them in terms of the General Clauses
Act, 1897 have that interpretation and meaning.
1.3 All terms used in singular shall unless the context requires otherwise, include plural and a reference to one gender shall include all genders.

2.3 The Disbursement shall be either directly to the Dealer / Manufacturer or in any other manner as deemed fit by the Company. The disbursement shall
be made by the company only after the contents mentioned in the sanction Letter (in the vernacular language as understood by the borrower/ or
English as opted by the borrower) is accepted by the borrower along with the terms and conditions of the loan. The mode of Disbursement shall be in
any manner as permitted by the Indian Banking System. The Company shall as on 31st March of every year, send a Statement of Accounts to the
Borrower(s), showing the Amount due, the interest charged, etc. Unless the Borrower(s) notifies the nonreceipt of this statement or points out any
discrepancy therein within 15 days of receipt of statement, it shall be presumed that the Borrower(s) has agreed and accepted that the amount stated
therein is due and payable by the Borrower(s).
2.4 The Borrower agrees that these terms and conditions may be amended and/or modified and/or supplemented from time to time at the sole discretion
of the Lender due to any reason whatsoever including that of any change in the market conditions and the Borrower shall be obliged to comply with
such revised master terms and conditions. The revised master terms and conditions shall be communicated to the Borrower through Acceptable
Means of Communication and the same shall be deemed to construe as sufficient intimation to the Borrower. Such revised terms and conditions shall
be effective prospectively and hold true, valid and applicable with respect to the loan and for any other credit facility that may have been availed by the
Borrower.
2.5 In case of receipt of request from the borrower for transfer of borrowal account, the consent or otherwise i.e. Objection of the Company, if any, shall
beconveyed within 21 days from the date of receipt of request.
2.6 The Lender has duly framed a Fair Practice Code in compliance with the directives of the Reserve Bank of India which can be accessed at the
following link: https://www.tvscredit.com/investor-zone/policies/.
2.7 The Borrower has read and understood that the interest rate model and the approach for gradations of risk and rationale for charging different rates of
interest to different categories of Borrowers will be based on the principal amount of the Loan, tenure, the pledged security, and other factors including
risk parameters, market conditions, cost of funds, loan history with Lender, credit score provided by credit information company, Borrower’s age,
Borrower’s income, and, any other information pertaining to the Borrower, as may be deemed necessary by Lender for the purpose of credit
evaluation.
2.8 For the purpose of monitoring the end-use of Loan Amount, the Lender shall have the right to seek from a specific certification from the Borrower's
auditors regarding diversion/siphoning of funds by the Borrower for which the Lender shall award a separate mandate to the auditors for the purpose.
For this purpose, the Lenders may engage their own auditors for such specific certification without relying on any certification which may be given by
Borrowers’ auditor. If necessary, the Lender shall also have the right to carry forensic audit of the affairs of the borrowers and their books of accounts
through auditors appointed by the Lender. In case the Borrower is a corporate entity, it shall ensure that none of the members of its board of directors
or any person who is in charge and responsible for the management of the affairs of such entity is a person whose name appears in any list of wilful
defaulters published under the guidelines issued by RBI. In case such a person is found to be on board or as a person in charge and responsible for
the management of the affairs of such an entity, the Borrower would take expeditious and effective steps for removal of such a person from the board
or from being in charge of its management failing which the Lender shall not renew/ enhance/ provide fresh credit facilities or restructure existing
facilities to such an entity.
3. EVIDENCE OF DEBT
3.1 The Company shall maintain in accordance with its usual practice, accounts in its books evidencing the amounts from time to time owing to it herein
by the Borrower.
3.2 The Borrower hereby agrees to accept the Company’s accounts of sales, realization and recovery of the Hypothecated Vehicle as sufficient proof of
amounts realized and related expenses.
3.3 If any legal action or proceedings arises out of or in connection with this Agreement, the entries made in the accounts maintained hereof shall be
prima facie evidence of the existence of the Agreement and amounts of the obligations of the Borrower therein recorded and amount of realization,
recovered and expended.
3.4 The Borrower hereby agrees to accept the Company’s accounts for any insurance, costs, charges and expenses as sufficient proof of the amounts
being spent by the Company.
4. REPAYMENT OF LOAN
4.1 It is mutually agreed between the parties, that “time shall be the essence of this Agreement” and the repayment of Loan and the interest thereon shall
be made by the Borrower(s) on the due dates, as per the Repayment Schedule contained in the Second Schedule mentioned herein below.
4.2 The payment of installments shall commence and continue from the date of the Agreement, irrespective of the delivery of the vehicle and not with
standing any difficulties / disputes / objections / protests / complaints which the Borrower(s) may be facing against the Dealer / Manufacturer.
4.3 In case of any delay/part payment in the payment of installments, as per the Second Schedule, the Borrower(s) shall be entitled to pay Penal Interest
36% per annum on unpaid installment
4.4 The Company reserves the right to alter the Equated Monthly Installment/ Repayment Schedule with the consent of the Borrower(s), whenever
mandated by the RBI or any other competent authority or changes in the money market, which, in case, shall be binding on the borrower
4.5 The loan shall be repayable forthwith on demand, and accordingly, notwithstanding a repayment schedule for the loan, the Company shall have the
right to be paid forthwith on demand the entire amount outstanding under the loan along with all dues including interest in respect of the loan.
4.6 In case of receipt of request from the borrower for transfer of borrowal account, the consent or otherwise i.e. objection of the Company, if any, shall be
conveyed within 21 days from the date of receipt of request. .
5. MODE OF PAYMENT OF INSTALLMENTS AND OTHER DUES
5.1 The installment and other dues shall be paid either by way of Post Dated Cheques (PDCs) /Electronic Clearance Service(ECS)/NACH /Auto Debit
Mandate (ADM) /Cash /Demand Drafts or any other accepted mode of transfer of funds permitted under the Indian Banking System
5.2 The Borrower(s) shall pay the installments on the due dates without any reminders
5.3 The Borrower(s) shall honor the PDC’s / ECS / ADM on presentation and shall not issue any “Stop Payment” instructions to any of its Bankers until
the closure of the loan to the satisfaction of the Borrower,
5.4 No intimation / notice shall be sent to the Borrower(s) at any time prior to the date of presentation of the cheques/mandates.
5.5 The Borrower(s) shall replace the cheques in case if the PDC’s / ECS /NACH/ ADM is / are lost, destroyed or misplaced in the hands of the Company
or becomes non encashable due to death, insolvency, lunacy termination or otherwise, on information of the same from the Company
5.6 The Borrower(s) shall be liable to pay interest and charges to the Company, as stipulated in the Second Schedule, in case of dishonor of any of the
EMI Payment for the loan.
5.7 Notwithstanding anything contained in these presents and irrespective of the mode of payment selected by the Borrower, upon any default by the
Borrower in payment of one or more instalment on the Due Dates or any nonrealization of the instalment on the Due Date by the Company, the
Company shall be entitled, without prejudice to its other rights under the loan terms, to present and /or represent the Postdated Cheque/electronic
mandates issued by the Borrower, the Company shall, as it may deem appropriate and necessary be entitled to require the payment and/or collection
of the instalment and all other amounts comprising the Borrower’s dues including charges, or other Post Dated Cheque, if any, submitted by the
Borrower, or by means of ECS, by itself or through such other person permitted for the same, instead of and in lieu of presenting/representing such
PDC/electronic mandate or utilizing any other mode or manner of payment or repayment of the instalments and all other amounts comprising the
Borrower’s dues and charges provided that such right of the Company shall be without prejudice to its other rights under the Loan terms, in case of
any failure to receive the instalments or any other amounts due, through the ECS (debit) for any reason whatsoever.
6. Delivery
6.1 The Borrower(s) shall be solely responsible for obtaining delivery of the Asset from the manufacturer/ dealer. The Borrower(s), shall intimate the
Company immediately, after taking delivery.
6.2 The Company shall not be liable in case of any delay in delivery / demurrage/ quality /condition/fitness, etc. of the Asset and the same shall not be a
reason for with holding installment amounts on the due dates.
7. SECURITY
7.1 As security for the due payment and discharge by the Borrower(s) of all or any sum payable to the Company, the Borrower(s) hereby hypothecates
and /agrees that the Asset described in the First Schedule with all its accessories and additions thereto shall at all times during the period any amount
is outstanding to the Company stand hypothecated in favour of the Company by way of first and paramount charge.
7.2 The hypothecation shall be deemed to take place immediately on signing of this agreement and shall remain in force till the entire loan is repaid in full;
7.3 The hypothecation shall be deemed to be first and exclusive charge in favour of the Company to secure its dues

IP Address :152.57.136.168
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
7.4 The Borrower(s) undertakes not to create any mortgage, charge, pledge, lien or any encumbrance including entering into any negative covenant or
lien upon or relating to the asset during the subsistence of this agreement nor shall part with the possession, give on hire, lease, or do any other act,
deed or things which may impair the security of the Asset in favour of the Company.
7.5 The Borrower(s) has also executed a Demand Promissory Note by way of security for the amount of loan and interest thereon
The Borrower(s) shall register the vehicle within such time as has been stipulated by the appropriate authority
7.6 The Borrower agrees that the Hypothecation of the Asset shall also be security for all other monies that may be due and payable by the Borrower(s)
under this Agreement or any other contract subsisting with the Company, whether present or future.
7.7 The charge/hypothecation/security so created/obtained shall continue in full force so long as any amount remain outstanding as per the determination
by the Company from the borrower and until the company issues a certificate discharging the
7.8 Security created pursuant to this loan agreement and stating that the loan and other amounts payable under the loan agreement have been
discharged and paid in full.
7.9 The Borrower shall not hold the lender liable for any damage/ loss to the security.
8 RELEASE OF SECURITY
8.1 The Lender, upon Borrower’s closure or settlement of the Loan to the satisfaction of the Lender, shall issue the No Objection Certificate (NOC) along
with Form 35 under “The Motor Vehicles Rules, 1989”, No Dues Certificate (NDC) and all original documents which the Borrower has submitted in
relation to the Secured Asset with the Lender within 30 (thirty) days of such closure or settlement of the Loan either to the registered address of the
Borrower mentioned in the Transaction Documents or the Borrower may collect the same from the branch office which was opted by the Borrower in
the Transaction Documents. The Borrower may visit https://www.tvscredit.com/branch-locator/ for locating the nearest Branch. NOC and NDC as
issued by the Lender shall be treated as sufficient discharge of hypothecation under the Loan Account(s) and can be used by the Borrower for the
removal of hypothecation on the Registration Certificate in the records of Regional Transport Office (RTO).
8.2 The Borrower may also download the NOC and NDC from TVS Credit Saathi Application or Borrower Portal within 30 (thirty) days of the closure or
settlement of Loan Accounts by using the Borrower’s registered mobile number. The Lender may send the NDC electronically to the registered mobile
number of the Borrower.
8.3 In the event of the demise of the Borrower, the Legal heir(s) of the deceased Borrower shall contact the Helpdesk team at [email protected]
and submit self-attested Identity Proof, along with a copy of death certificate of the deceased Borrower issued by Municipality / Corporation or
Registrar of Births / Deaths, legal heirship certificate issued by Revenue Authorities of Rank not less than Tahsildar/Deputy Tahsildar or Succession
Certificate issued by the competent Court, a notarized affidavit from other legal heirs (if any) authorizing such legal heir to collect the NDC and any
other documents which may be required in such form and manner as may be required by the Lender. Upon verification of the required documents as
submitted by the Borrower, the NDC and/or original documents in relation to the Secured Asset shall be released to the legal heir by the Lender.
8.4 The Borrower or Legal heir(s) of the deceased Borrower, as the case may be, shall visit www.tvscredit.com and under the Frequently Asked
Questions (FAQ) heading refer to “What is the Procedure to get NOC” to know about the procedure for obtaining NOC.
8.5 The Lender shall also ensure to release NOC/NDC to the Borrower within the stipulated time limit mentioned hereinabove and in case of any delay in
releasing the NOC/NDC, the reason for such delay shall be communicated by the Lender to the Borrower through SMS/ WhatsApp to the registered
mobile number/ or by issuance of intimation letter to the communication address or mobile number as specified in the Transaction Documents.
8.6 The Lender shall ensure to release NOC/NDC and/or original documents and/or duly signed CHG -4 form (as the case maybe) to the Borrower within
the stipulated time limit mentioned hereinabove and in case of any delay in releasing such documents, the reason for such delay shall be
communicated by the Lender to the Borrower through SMS/ WhatsApp in registered mobile number/ or by issuance of intimation letter to the
communication address or mobile number, as specified in the Loan Application Form. Notwithstanding anything contained herein the Borrower
understands that the onus of timely filing of the CHG-4 form with the competent authority lies with the Borrower and any consequence under law
resulting from delay in this regard shall be borne solely by the Borrower. In case of loss of digital NDC/NOC, the Borrower shall download another
copy of NDC/NOC, by using the TVS Credit Saathi Application by signing in using the registered mobile number. In the event of loss of physical
NOC/NDC as mentioned hereinabove the Borrower shall obtain the duplicate copy of NOC/NDC, by paying the Charges for issuing duplicate
NOC/NDC to the Lender, as mentioned in Annexure 1. In case of loss/damage occurred to any document submitted by the Borrower in part or in full
during the custody of the Lender, then, to the extent possible, the Lender shall assist the Borrower in obtaining the duplicate/certified copies of such
documents and shall bear such reasonable cost incurred.
8.7 Notwithstanding contained herein, the Lender shall release the Security on repayment of all dues or on realization of the Borrower’s Dues to the
satisfaction of the Lender subject to any legitimate right or lien for any other claim the Lender may have against Borrower. In such a case, the
Borrower shall be given notice through Acceptable Means of Communication about the same with full particulars about the remaining claims and the
conditions under which the Lender is entitled to retain the Security till the relevant claim is settled/paid.
8.8 Notwithstanding anything contained herein, if the terms of the Transaction Documents states that the release of Security shall be hold till the Borrower
settles all loans which the Borrower may have availed from the Lender, then the Security shall be released only when all such loans are duly closed
or settled by the Borrower to the satisfaction of the Lender.
9 COVENANTS FOR PRICE OF THE VEHICLE
9.1 If the price of the vehicle is revised upwards after the date hereof, then and in that event the borrower shall pay all of the amount (in addition to the
amount paid or to be paid by him/ it along with the loan as the price of the vehicle) that may be required for acquiring the vehicle at such revised price
and the Company shall not be liable to pay any amount by way of loan or otherwise for such revision in price of the vehicle.
9.2 If the borrower fails to pay the amount as mentioned in sub clause (1) within fifteen days of revision of the price of the vehicle or within the period
allowed for this purpose by the manufacturer or dealer of the vehicle, whichever is earlier, then and in the event, the Company may at its discretion as
agent of the borrower cancel, annul or rescind the booking of the vehicle and collect the refund of booking price (after such deductions as may be
made by the manufacturer of the vehicle or its dealer) for adjustment thereof against any amount that may be due and payable by the borrower to it in
terms hereof.
9.3 The borrower for the purpose of sub clause (2) hereby irrevocably authorizes the Company to cancel, annul or rescind any booking of the vehicle and
to collect and receive any refund of booking price of the vehicle from the manufacturer thereof or its dealer of the vehicle and to collect and receive
and refund of booking price of the vehicle from the manufacturer thereof or its dealer.
10 COVENANTS UNDERTAKEN / AGREED BY THE BORROWER (S)
The Borrower(s) shall during the pendency of this Agreement,
10.1 Shall not change his status from resident to nonresident of India. Pay the installment amounts promptly on the due dates without arrears / reminders
10.2 Not sell/transfer/pledge/lease/hire/hypothecate or create any encumbrance on the asset till the entire loan is Discharged in full.
10.3 Shall not assign his right / interest in the Asset to any person, without the consent of the Company
10.4 Register the asset and obtain endorsement on the Registration Book / Certificate in favour of the company and shall ensure delivery of the original
Registration Book / Certificate to the Company within seven days from the date of receipt duly hypothecated in favour the company.

10.5 Maintain the asset in good order and condition and make all necessary repairs, additions and improvements arising during the pendency of the loan

10.6 Ensure that the asset is properly and duly insured with a comprehensive policy

10.7 Promptly inform the Company of any loss or damage to the Asset due to any force majeure or act of God such as earthquake, flood, tempest, theft,
typhoon, etc.,
10.8 Shall pay all rates, assessments, taxes and other outgoings payable for the hypothecated Asset, by the Government, Regional Transport Authority or
any other authorities and on demand by the Company shall produce receipt of charges, taxes, assessments or outgoing
10.9 Maintain sufficient balance in the account of the drawee bank for honoring the PDC’s / ECS’s and not issue any “Stop Payment” instructions.

10.10 Maintain sufficient balance in the account of the drawee bank for honoring the PDC’s / ECS’s and not issue any “Stop Payment” instructions.

10.11 Not move the Asset, at any place outside the State of its Registration, without the prior consent of the company

10.12 Indemnify and keep indemnified and hold harmless the Company from and against all costs, expenses, claims and action (including third party liability
in case of accidents, damage or otherwise) and make good all payments and expenses including legal costs, fees and costs to take possession,
insurance and sale of the assets.

10.13 Shall pay the installments duly and promptly irrespective of any loss of the Asset or defect in the Asset or any reason whatsoever.

10.14 Shall do all further acts, deeds or things as may be required by the Company of further assuring and confirming the security created herein and the
rights, powers and remedies hereby conferred.

10.15 In case of Revision in the price of the asset, after entering into the Agreement, shall pay the revised/increased amount as determined by the
Company

10.16 Not use the Asset for any purpose not permitted by Law / Insurance Policy and not engage it for any unlawful or illegal activity.

10.17 The Borrower(s) hereby agrees and authorizes the concerned Registering Authorities to handover the RC Book of the Asset to the Company

10.18 The Borrower(s) hereby agrees that any nominee of the company shall, without any notice and at the risk and expense of the borrower, be entitled at
all reasonable time to enter any place where the vehicle may be kept and inspect, value, superintend the disposal of and / or take particulars of all or
any part of the vehicle and check all documents, statements, accounts, reports, information in relation to the vehicle.

10.19 The borrower/customer hereby agrees to install gadgets/equipments such as Automatic Vehicle Tracking System, Global Positioning System etc. for
any reasons including to enhance safety of the vehicle. The borrower/customer would take due care to ensure that there is no change to the
installation/equipments etc. while providing the maintenance service.

10.20 Not to apply for any duplicate registration book for the asset, being a vehicle, otherwise than by delivering the application thereof to the company for
endorsing its charge on the vehicle.

10.21 Pay all charges for repossession of the asset like towaway charges, godown charges, rentals and other expenses incurred by the Company for
effecting repossession of the asset. .

10.22 Permit the Company and its representatives at all reasonable times to inspect, view and examine the state and condition of the Asset and the
documents relating thereto, and or to produce the same for inspection whenever called for by the Company..

10.23 Not to take a plea that as on the date of this Agreement the exact details of the Asset were not available and / or that the Asset has not been
purchased by or delivered to the Borrower(s) and the parties herby mutually agree that without prejudice to what is stated above, this Agreement and
the Hypothecation created hereunder, shall in any event attach and apply to the Asset forthwith upon the Asset being purchased and /or delivered to
the Borrower(s)..

10.24 In case of any dispute regarding the quality of the Asset, the Borrower(s) shall take up the same with manufacturer, without holding back the
repayment of monthly instalments due to the Company.
10.25 The Borrower(s) hereby agrees that the company shall reserve its right to divulge any information/data of the Borrower to any competent authority for
verification and the same shall not be questioned under any circumstances.

12 EVENT OF DEFAULT
Any one of the following acts of the Borrower(s), shall constitute Events of Default
12.1 Failing to effect payment of any one installment on the due dates , as specified in the Second Schedule;
12.2 Misrepresents any facts or produces false documents or fails to produce documents when called for by the Company;
12.3 Dies or becomes insolvent or becomes lunatic or being a company is wound up or being a partnership is dissolved or any criminal Proceedings being
initiated against the Borrower(s);
12.4 Sells, transfers, mortgages, attaches, or creates charge or any other encumbrance on the Asset, hypothecated to the Company;
12.5 Fails to pay insurance premium, tax or any other statutory liabilities;
12.6 The Asset is subjected to illegal use, contrary to any rules, regulations or laws;
12.7 Any one of the Post Dated Cheques issued by the Borrower is not honoured for any reason whatsoever including that the borrower issues Stop
Payment to its bankers
12.8 Fails to supply a copy of the Registration Certificate of the Asset;
12.9 The Asset is confiscated, attached, or taken into custody by any official or subject to any execution proceedings or stolen, distained, endangered or
damaged or bodily injury is caused to a third party by accident with the Vehicle;
12.10 Commits breach of any one of the Covenants of this Agreements;
12.11 Or any other act, which in the opinion of the Company jeopardizes the interest of the Company;
12.12 If the borrower (in case of being a corporation or a partnership firm) takes any action or other steps are taken or legal proceedings are initiated by
any third party against the borrower for winding up, dissolution or reorganization or for the appointment of a receiver, trustee or similar officer or in
assets;
12.13 The Borrower(in case of being an individual and in case more than one, any one of them) dies or takes any step taken with a view to his being made
insolvent in any jurisdiction or with a view to the appointment of a receiver trustee or similar officer of any of his assets;

13 REMEDIES / RIGHTS OF THE COMPANY

In case of any breach of the covenants contained in this Agreement, the Company is entitled to the remedies mentioned herein below:
13.1 In case of default by reason of the cheques being not honoured, the company may initiate legal proceedings under the Negotiable Instruments Act,
1881 for the dishonour of cheques issued by the borrower(s)
13.2 The company shall also be entitled to take recourse to other legal remedies under appropriate Provisions of the civil procedure code, criminal
procedure code, Indian penal code, Companies Act, Arbitration & Conciliation Act 1996, and or under any other law which may be enacted or in force
to protect the interest of the company.
13.3 Without prejudice to the company’s other rights, if the borrower fails to pay any amount payable under this agreement or of any amount becoming
due and payable or if any event of default occurs, the company shall be entitled to take steps for getting the physical possession of the vehicle and
dispose or otherwise deal with the vehicle to enforce the company’s security and recover the outstanding by the following process:
(a) The company shall give prior notice to the borrower 7 days in advance before taking possession of the Vehicle giving an opportunity to the
borrower to settle the outstanding dues, and if the outstanding dues as specified in the notice is not fully discharged within the said period, the
company shall have the absolute right to take possession of the vehicle and deal with the same in accordance with law.
(b) The company shall be entitled to take possession of the vehicle by authorizing such person or persons as the Company considers appropriate
and to visit the place where the vehicle could be found and by using the duplicate key or otherwise master key or otherwise physically
removing the locked vehicle and the Borrower thereby acknowledge and accept that the, the notice mentioned in clause (a) above shall also
be the notice of intimation to him of the company’s intention to repossess the vehicle in the manner mentioned above;
(c) The borrower agrees and undertakes not to prevent or obstruct the company or its agency from taking possession of the vehicle and that the
company’s representatives will have unrestricted right of entry in and to the premises where the vehicle is located in accordance with law and
as per the guidelines issued by RBI from time to time. In spite of intimation by the company, if the borrower fails to settle the outstanding dues
along with all other charges/ expenses prior to sale/auction of the vehicle, the company shall be entitled to recall the entire loan and sell, give
on hire, or otherwise deal with the vehicle by public or private auction or private sale without being liable for any loss, and to apply the net
proceeds there of firstly towards the satisfaction of all costs incurred in respect of such sale, and or deduct secondly towards payment of the
balance of the interest and other sums payable by the borrower to the company and then towards the outstanding principal amount of the
sanctioned loan and if there is any surplus, after adjustment and payment of all taxes charges etc. on the transaction, the Company shall pay
such surplus amount to the Borrower(s). However, the company would hand over possession of the vehicle to the borrower any time after
repossession and before concluding the sale transaction of the vehicle, provided the Company’s dues are cleared in full by the borrower.

13.8 The Borrower hereby authorizes the Company to receive Registration Certificate directly from the Regional Transport Office / Authorities.
13.9 The Company shall not in any way be responsible for delay, omission or neglect in encashment, damage or loss of any cheques (already given or to
be given by the Borrower to the Company in terms hereof) for any reasons whatsoever and/or no interest or compensation shall be payable by the
Company in respect of the same.
13.10 No notice shall be given by the Company to the Borrower prior to the presentation of any of the Postdated Cheque.
13.11 The company states and declares that as per the requirement of RBI, the company has framed a fair practice code and the same is displayed at the
company’s offices and the company’s website and can be inspected by the borrower/ customer at any time during the working hours of the company
in the company’s notice board. The borrower/Customer acknowledge and accept that they have duly seen the same in the company’s website and
have agreed to the requirements mentioned above.
13.12 The company shall, as it may deem appropriate and necessary, be entitled to disclose all or any default, if any committed by the borrower in
discharge of the aforesaid obligations, to the Credit Information Bureau (India) Limited(“CIBIL”) and any other agency so authorized and may use
and/or process the aforesaid information and data disclosed by the Company in any manner as deemed fit by them, CIBIL and / or any other agency
so authorized may furnish for consideration, the processed information and data or products thereof prepared by them, to the Company/financial
institutions and other credit guarantors or registered users, as may be specified by RBI in this behalf). The borrower hereby duly authorize the
Company for the above purpose
13.13 All information furnished by the borrower to Company from time to time shall be true and correct.
13.14 The Borrower agrees that in the event of failure to pay any Borrower’s Dues on the Due Date, the Borrower shall appear before the recovery
manager of the nearest branch of the Lender for remitting such outstanding Borrower’s Dues through any Payment Instrunctions. The nearest branch
of the Lender shall be deemed to be the centrally designated place to affect such recovery. The Borrower may visit https://www.tvscredit.com/branch-
locator/ for locating the nearest branch of the Lender. In event of failure by the Borrower to appear at the branch on two or more successive
occasions, the field staff of the Lender or any Service Provider of the Lender shall be at liberty to visit the place of residence or work of the Borrower
till all such overdue Borrower’s Dues are paid by the Borrower to the satisfaction of the Lender.

14. SECURITSATION TO THIRD PARTY

The Company shall be entitled to sell/transfer/assign the Asset, in whole in part, to any third party and any such sale, assignment, securitization or
transfer shall conclusively bind the Borrower(s). The Borrower(s) shall accept such third party as creditor exclusively or a joint creditor with the
Company. The third party shall have the authority to proceed for collection of dues from the Borrower(s).

15. INSURANCE
15.1 The borrower agrees that the vehicle being hypothecated to the company will be comprehensively insured (at their own expense during the
continuance of the security) against all losses and damages by riot, civil commotion risks, accident, fire, theft and all other risks usually covered by
insurance including third party risks.
The borrower shall punctually pay all premiums payable for the insurance and maintain the policies in full force and effect and not to do or cause to
be done anything whereby the policy gets vitiated, and shall renew the policy from time to time and ensure that the vehicle hypothecated to the
company remains insured throughout the term/ subsistence of this loan agreement or while any monies due or payable to the company under this
loan agreement are outstanding and the original policies of insurance and renewal notes shall be immediately deposited with the company. The
insurance policy to be taken out hereunder shall be in the name of the borrower and the company shall be described as “Loss Payee” under such
insurance.
15.2 In order to safeguard the security for the loan and to ensure that the company’s lien is marked on the insurance, the company may get the insurance
done on behalf of the borrower, by being a facilitator and by making the premium payment to the approved insurance company through the
borrower’s PDCs/ Pay orders/ any other payment instructions, as may be applicable. However, any nonpayment on the part of the company due to
any reason including occurrence of any event of default by the borrower, will not affect the liability of the borrower to pay the necessary insurance
premium and to keep the said vehicle insured. The benefits of all such insurance policies shall be first to protect the interest of the Company and all
proceeds of the insurance shall be first available to the Company to adjust the dues of the company and the company shall also have the right to
proceed against the borrower
The first claim on any insurance proceeds shall be that of the company with respect to the insurance policy and its renewal as stipulated from time to
time and the borrower shall pay reasonable amount as nominal compensation for the services rendered by the company for facilitating the above
mentioned arrangement with the insurance company and ensuring that the company’s name is marked under insurance.
15.3 The company at its option after such consultation with the borrower as the Company considers appropriate shall be entitled to adjust, settle or
compromise in any manner whatsoever at the borrower’s cost any dispute arising under or in connection with any such policy of such insurance and
such adjustment, settlement and compromise shall be valid and binding on the borrower. The company shall be entitled to appropriate any monies
received from the insurance company towards the borrower’s obligations to the company in respect of the loan. The borrower agrees that the
company shall not be liable for any loss on account of nonrenewal of insurance of the vehicle and/ or delay/ nonpayment by the insurance company
of any settlement claim by the borrower.
15.4 In the event of any damage to the vehicle which may result in the vehicle being rendered totally irreparable and / or beyond further use, it is hereby
agreed that the compensation payable by the borrower shall be value of the entire outstanding as on the date of the realization of the entire dues. On
receipt of the amount of any insurance claim made on the vehicle, the company will arrange to refund to the borrower the insurance claim only if the
borrower has repaid in full the outstanding principal and interest when the company receives the above referred insurance claim cheque. If the
borrower has not continued to pay the installments, then the company will apply such amount to the outstanding principal, interest, and all other costs
and charges as stipulated herein payable by the borrower, if such cheque does not fully satisfy the outstanding principal, interest and all other costs
and charges as stipulated then the borrower must immediately pay to the company the remaining outstanding principal, interest and all other costs
and charges as stipulated herein in satisfaction of the loan.
15.5 In addition to repayment, the company may provide an insurance payment facility to the borrower. In such an event the borrower shall pay to the
company the amounts towards insurance premium for the vehicle which may be loaded to the installments. In the event of the borrower opting for
such facility then, on a yearly basis, the company shall pay out the said amounts to the insurance company.
15.6 The Borrower hereby authorizes the Company to adjust the insurance premium available with them towards default in payment of any installment, on
the due dates and indemnifies the Company from any loss or damages which may accrue due to the nonpayment of Insurance premiums.
15.7 The Borrower(s) hereby agrees and undertake to insure the hypothecated vehicle at his own cost and shall punctually pay all premiums payable for
the insurance and maintain the policies in full force during the subsistence of this agreement, on failure to insure the hypothecated vehicle by the
borrower, the “Company” shall in no way be responsible for any accident or theft claims that might arise.

IP Address :152.57.136.168
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
15.8 In case the borrower remits the insurance renewal premium to the company either in full or in part after the dishonour in any mode of payment he has
availed and after the expiry of the Insurance lapse date, the company shall not be responsible for renewal of the policy unless the company has been
provided with the required documents as per the Insurance Company’s rules on his own. The “required documents” here are the copy of the vehicle
RC book, pencil trace of the vehicle engine number and chassis number, a photograph of the vehicle or any other document/s depending upon the
change in the Insurance Company’s rules from time to time.
15.9 The company shall not be responsible for renewal of the insurance policy of the vehicle in the absence of availability of the borrower’s engine number,
chassis number, previous year insurance commencement date, previous year insurance company name where the vehicle was insured, previous
year’s copy of insurance policy or cover note, even though the borrower has paid in full the insurance renewal premium to the facilitator before the
policy lapse date. The borrower shall be solely responsible for any theft/ damages to the vehicle or to the driver or to any third party, which might arise
after the policy lapse date
15.10 The Company may at its sole discretion finance the insurance premium for insuring the Assets and / or the risk of personal accident, hospitalization,
critical illness of the Borrower and for the amount of loan, by way of group insurance policy with the Company’s name being marked as a loss payee.
At the specific request of the Borrower/s, the Company may make such payments directly to the insurance company, at its respective due dates on
behalf of the Borrower and such insurance premium shall form part of the loan amount. The Company may pay credit shield incentives arising out of
the above insurance to its employees on behalf of the Borrower.
15.11 TVSCS being a Group Master Policy Holder will cover the Loan Amount provided by the Borrower. TVS Credit will collect the insurance premiums from
the Borrower at timely intervals and the complete amount will be transferred to the insurer.
15.12 Credit Shield Pure Agent Clause :
The group insurance policy(s) called Master Policy is being executed by TVS Credit Services Limited with insurance company(s). A certificate of
insurance/policy certificate is issued by the insurance company(s) to members enrolling in the group insurance policy on voluntary basis and the terms
and Conditions under Master Policy shall be applicable to all such members who enrol in the group insurance policy. The invoice for payment of
Insurance premium shall be raised on the member. The payment will be made by TVS Credit Services Limited on behalf of the member and the entire
amount of premium, on actuals, will be collected from the member at the time of availment of the group insurance policy.
16. PREPAYMENT
At the request of the borrower, the company may foreclose / prepay the loan. The borrower, if seeks foreclosure, the company may levy prepayment
charges 3% for 12 months, 4% for 12 to 24 months, 5% for > 24 months (service tax and all other applicable charges and other statutory
levies, if any will be charged additionally). The company, however, shall continue to use its discretion while fixing the percentage of foreclosure
charges. The prepayment shall take effect only when cash has been paid in full or cheques have been cleared.
17. LIABILITY OF THE BORROWER(S)
The Liability of the Borrower(s) to repay the Loan / observe all the terms and conditions of this agreement shall be joint and several with the
CoBorrower and the Company shall be at liberty to proceed against either or both of them for recovery of the outstanding dues.
18. SET OFF AND LIEN
18.1 The Lender shall have a paramount lien and right of set-off on/against (a) all insurance proceeds whatsoever from the Secured Assets, as well as (b)
all other monies, securities, deposits, of any kind and nature, including deposits and bonds and all other assets and properties belonging to the
Borrower or standing to the Borrower’s credit (whether held singly or jointly with any other person), which are deposited with/under the control of the
Lender (or any of its group companies) whether by way of security or otherwise pursuant to any contract entered/to be entered into by the Borrower in
any capacity and the Lender shall be entitled and authorized to exercise such lien & set off against all such amounts and assets for settlement of the
Borrower’s Dues with or without any further notice to the Borrower. In this regard, any discharge given by the Lender to its group companies shall be
valid and binding on the Borrower.
18.2 In the event of Cross Default, the Lender shall have the right to withhold the release of Security under all agreements, No-Objection certificates/No
Dues Certificates and original documents to the Borrower till the full repayment of the Borrower’s Dues under all agreements by the Borrower to the
satisfaction of Lender.
18.3 The joint account holder/s to such monies, securities, deposits and other assets is/are aware of, and have no objection to (a) the Loan applied for (b)
the Loan terms (c) using such monies from the joint accounts for paying/repaying the Loan and all other amounts due to the Lender and (d) Lender’s
rights of set off in the event of Borrower’s default of the terms in this Agreement.
18.4 It shall be the Borrower’s sole responsibility and liability to settle all disputes/objections with such joint account holder, if so required and the Lender
shall be well within its rights to exercise the right of set off against any money lying in any deposit/bond/other assets held singly or jointly for settlement
of dues. The Borrower or the Guarantor shall not make any counter claim or set off and all payment made by the Borrower under this Agreement shall
be made without set off or guarantee or any of them or under any law.
19. ENFORCEMENT IF
19.1 a. The Borrower fails to perform any of the obligations herein stated in clauses above and the same (if capable of remedy) is not remedied to the
satisfaction of the Company within the period to be specified by the Company. or
b. Any of the “Event of Default” arises (whether demand or repayment is actually made or not) then and in any such case and at any time
thereafter, the company through its officers, agents or nominees shall have the right to take any one or more than one of the following actions
without specific intervention of any Court or Court Order.
c. Without any notice and assigning any reason and at the risk and expenses of the Borrower and if necessary as Attorney for and in the name of
the Borrower to take charge and/or possession of, seize, recover, receive, appoint Receiver of and remove the Hypothecated Vehicle; and or
d. Enter into or upon any place or premises where the Hypothecated Vehicle may be kept or stored and inspect, value or issue the same at the
costs and expenses of the Borrower, and / or,
e. Sell by auction or by private contract or tender, dispatch or consign for realization or otherwise dispose of or deal with the Hypothecated
Vehicle in the manner the Company may think fit, and proceed against the Borrower for the balance. The Borrower hereby agrees and
authorizes the officers, agents and nominees of the company to do and exercise any one or more than one of the acts and power mentioned
in Clause 19.1.
19.2 Not withstanding anything to the contrary expressed or implied.
(a) The Company shall not be restrained to exercise any of the powers mentioned in Clause 19.1 or to obtain any Collateral Documents from the
borrower.
(b) The Company or its officers, agents or nominees shall not be in any way responsible for any loss, damage, limitation or depreciation the
Hypothecated Vehicle may suffer or sustain on account whatsoever whilst the same is in the possession of the Company, its officers, agents
or nominees and all such loss, damage or depreciation shall be debited to the account of the Borrower howsoever the same may have been
caused; or
(c) Neither the Company nor its agent, officers or nominees shall be in any way responsible and liable and the Borrower hereby agrees not to
make to the Company or its officers, agents or any nominees liable for any loss, damage, limitation or otherwise for any belongings and
articles that may be kept or lying in the Hypothecated Vehicle at the time of taking charge and/or possession, seizure of the Hypothecated
Vehicle.
20. Disclosure
Borrower hereby agrees and give consent for the disclosure by the Lender to all/any such entities mentioned in clause (i),(ii) and (iii) any :
a) information and data relating to Borrower
b) information or data relating to any credit facility availed by Borrower; and
c) default, if any, committed by Borrower, in discharge of such obligation as the Company may deem appropriate and necessary, to disclose and
furnish to Credit Information Bureau (India) Ltd., and any other agency authorized in this behalf by RBI.
(i) The Credit Information Bureau (India) Ltd., and any other agency so authorized may use, process the said information and data disclosed by the
Company in the manner as deemed fit by them; and
(ii) The Credit Information Bureau (India) Ltd., and any other Agency so authorized may furnish for consideration, the processed information and data
or products thereof prepared by them to the Banks/ Financial Institutions and other credit grantors or registered users, as may be specified by the
Reserve Bank in this behalf.

21.2 What Personal Data Do We Collect, Store and Process?

Categories of Personal Data that we collect, store and process include:
i. Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, email address, father’s name, mother’s name, address proof, contact
number, language, occupation, state, physical address with pin code, age, nationality, spouse name, marital status, gender, religion, caste)
ii. Authentication Data (for e.g., signature proof)
iii. Personal Identification Documents (for e.g., PAN card, voter ID, passport, Aadhaar card, GSTIN, driving licence, ration card, etc.)
iv. Financial Account Details (for e.g., bank account number, bank IFSC code, bank statement and loan agreement number, data received from Credit
Bureaus, income, proof of income (including salary slip or form 16 or ITR with computation of income)
v. Educational & Professional Data (for e.g., employer data, resume, basic qualification, educational qualification, experience)
vi. TVSCS Employee Health Data (for e.g., medical reports, blood group, height, weight)
vii. Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers, access time)
viii. Device Information (for e.g., your storage, hardware model, operating system and version, unique device identifier, mobile network information, and
information about the device’s interaction with our services)
ix. Personal Data collected via Permissions on our Mobile Application (for e.g., camera, contacts, location data, storage, photos, SMS)
x. Asset Related Data (for e.g., VIN, engine number, registration number, model type, chassis number, model code, model name, details with reference to
any movable or immovable property)
xi. Communications details (for e.g., mobile number, emails, contact lists)
xii. Generated Data (for e.g., logs, transaction records)
xiii. Testimonials that may contain some Personal Data. (for e.g., full name, city)
21.3 How and Where Do We Collect Your Personal Data From?
We collect your Personal Data in the following ways:
i. When you visit our website or social media pages (like Facebook, LinkedIn, Instagram) and fill in the registration form and use the “contact us” facility.
ii. When you use our mobile application.
iii. When you interact with us via our websites or use services on our websites including customer support.
iv. When you interact with us via our WhatsApp account.
v. When you interact with our sourcing partners and express interest in our products.
vi. When you provide us data during our marketing roadshows.
vii. When your data is provided to us through a referral.
viii. When you apply for a job at TVS Credit Services via our Careers page.
ix. When data is provided by third parties. (for e.g., credit history from the credit bureaus)
x. When we perform loan sourcing.
xi. When you reach out to us on our customer service contact numbers.
xii. When you send us your latest KYC documents as part of KYC Directions issued by RBI.
xiii. When you interact with us on any other digital or offline channel not listed above.
xiv. We also collect data through various API integrations like with GSTIN, Account Aggregators, References.

21.4 How Do We Use Your Personal Data?

We use your Personal Data for the following purposes:
A. When you opt for a loan or EMI on purchase of a product at a sales outlet and provide your information to our empanelled dealers.
B. If you express an interest in our services, either online or at a physical outlet, we collect and share your Personal Data with our empanelled dealers, who
in turn would contact you to provide more details on the loan.
C. If you are an existing customer or want to apply for a loan through our website or mobile application, we collect your Personal Data for the following
purposes:
i. to authenticate your account or information on our application that you use.
ii. to process your loan application efficiently.
iii. to perform risk assessment, detect and prevent fraud prior to arriving at a decision for providing a loan.
iv. to deliver the information and support you request, including technical notices, security alerts, support and administrative messages.
v. to communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
vi. to evaluate, develop and improve our services.
vii. for market and product analysis and market research.
viii. to send you information about our other products or services which may be of interest to you.
ix. to obtain feedback and handle enquiries and complaints.
x. to comply with legal or regulatory requirements.
xi. to reach out to you for repayment reminders.
xii. to reach out to you to resolve your grievances.
xiii. to manage your existing loan accounts and to update you on the loan servicing.

21.5 Who Do We Share Your Personal Data With?

We may disclose your Personal Data to:
i. Our Parent Company for business and operational purposes.
ii. Our Affiliates or Group Companies.
iii. Our Sourcing Partners.
iv. Credit Bureaus for loan eligibility, underwriting and submission post disbursement as per RBI Guidelines.
v. Third Party Service Providers who work for us or provide services or products to us.
vi. Our Partners.
vii. Rating Agencies.
We may also share your Personal Data under the following circumstances:
i. To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
ii. If TVS Credit Services is acquired by or merged with another company.
iii. For transfer of loan exposures as per RBI Guidelines.
iv. With lenders as part of borrowing conditions.
21.6 International Data Transfer
Our data centers are located in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Policy.
21.7 How Do We Secure Your Personal Data?
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial
safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the
importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data are
under appropriate contracts and we take appropriate security measures to protect your Personal Data in line with our policies.

21.8 How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy and for legal or regulatory reasons.

21.9 How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze
trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities and personalized
experience to you. We collect Personal Data about you via Mobile Application using permissions such as camera, contacts/telephone, coarse (network-
based) location, fine (GPS) location, list of accounts, external storage contents, photo, SMS, etc. Your iOS and Android devices will notify you of the
permissions that our app seeks and will provide you an option to consent to or refuse the permission. We use the data obtained through permissions to
provide the functionalities through the Mobile Application. We have also embedded certain trackers in our Mobile Application for the purpose of credit
underwriting and providing functionalities through the Mobile Application. Where you have given consent for use of Mobile Permissions while accessing our
Mobile Application, you have the option to revoke your consent from the Settings Section of your mobile device. In many cases, upon such a revocation, you
may not be able to access certain features of the Mobile Application or continue using our products and services.

21.10 On What Basis Do We Process Your Personal Data?

We process your Personal Data by relying on one or more of the following basis:
i. You have consented to us processing your Personal Data for specified reasons.
ii. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government
agencies, regulators, etc.
iii. The processing required for employment purposes.
iv. The processing required to fulfil our reasonable purposes. (for e.g., credit scoring, recovery of debt, prevention and detection of any unlawful activity
including fraud, to evaluate, develop and improve our products and services)
v. The processing is required to meet our contractual obligation under the agreement executed with you and consent for the same is provided by you under
such agreement.

21.11 What Are Your Rights Relating to Your Personal Data?

You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them. We have provided a list of your rights,
although please note that they may not always apply in every case.
i. Right to Information: You have the right to get confirmation and a summary of your Personal Data that is with us along with other supporting information as
well as identities of all the third parties with whom your Personal Data has been shared.
ii. Right to Correction: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the right to ask us
to update your Personal Data that you think is incomplete or out-of-date.
iii. Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.

iv. Right of Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board in case you do not receive a response from us
within 7 days.
v. Right to Nominate: You have the right to nominate a person who would act on your behalf in case of death or incapacitation.
vi. Right to Restrict Disclosure to Third Parties: You have the right to ask us to restrict the disclosure of your Personal Data to Third Parties under certain
circumstances.
Where the processing is based on your consent, you have the option to revoke your consent at any point in time. Upon receipt of your request to revoke
your consent, the consequences of revocation will be communicated to you. In many cases, upon such a revocation, we may not be able to continue
offering our products and services to you. Under an ongoing contractual relation between us, revocation of consent can be affected upon only on fulfillment
of all your contractual obligations in relation thereto the original consent has been provided for. You may revoke your consent by contacting us using the
details specified in the ‘Contact Us’ section. If you wish to make a request to exercise any of your rights, to raise any concerns about our privacy practices,
or to obtain other privacy related information, you can get in touch with us a using details specified in the ‘Contact Us’ section. However, if you are an
existing or past customer of TVS Credit Services, we would not be in a position to delete such of your Personal Data from our systems for such minimum
period after the closure of contractual obligation as we are legally obliged to retain as provided under applicable laws and regulations. Also, if any such
Personal Data is required to be retained for the purpose of any ongoing litigation, then till the time of closure of such litigation.

21.12 Links to Other Websites

Our website may contain links to websites of other organisations. This Privacy Policy does not cover how those organisation processes Personal Data. We
encourage you to read the Privacy Policy of the other websites you visit.

21.13 How Do We Keep This Policy Up to Date?

We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will
be posted on this page. When we post changes to this Privacy Policy, we will revise the “last updated” date.

21.14 What is TVSCS Legal Disclaimer?

21.15 What is a Limitation of Liability?

In no event shall TVSCS its officers, directors, employees, or agents, be liable to you for any indirect, incidental, special, punitive, or consequential damages
whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting
from your access to and use of the site, (iii) Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial
information stored therein, (iv) Any interruption or cessation of transmission to or from the site, (iv) any bugs, viruses, trojan horses, or the like, which may
be transmitted to or through the site by any third party, (v) Any errors or omissions in any content, (vi)User submissions or the defamatory, offensive, or
illegal conduct of any third party, (vii) Your use, or inability to use, any portion of the site or for any loss or damage of any kind incurred as a result of your
use of any content posted, emailed, transmitted, or otherwise made available via the site, whether based on warranty, contract, tort, or any other legal
theory, and whether or not the company is advised of the possibility of such damages the foregoing limitation of liability shall apply to the fullest extent
permitted by law in the applicable jurisdiction.

21.16 What is the Mode of Dispute Resolution?

All disputes, differences, claims and questions whatsoever arising out of this Agreement between TVSCS and You on the other hand touching and
concerning these presents or anything herein contained or in any way relating to or arising from these presents shall be referred to a sole arbitrator to be
appointed by TVSCS under the Arbitration and Conciliation Act 1996. Any notice by the Arbitrator to the respondents through email at the email ID provided
by the User during registration at TVSCS will be deemed to be sufficient notice to the User. The costs and expenses of the arbitration proceedings shall be
borne by the User. The Place of Arbitration shall be at Chennai. The award given by the sole arbitrator shall be final and binding on the parties.

21.17 How Can You Contact Us?

IP Address :152.57.136.168
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
22. PARTIAL INVALIDITY
If at any time any provision hereof is or becomes illegal, invalid, or unenforceable under the law, neither the legality, validity nor enforceability of the
remaining provisions hereof nor the legality, validity or enforceability of other provisions shall in any way be affected or impaired thereby.
23. COMMUNICATION / NOTICES / CORRESPONDENCES
23.1 All Communications / Correspondences pertaining to this agreement sent by the Company to the borrower shall be in English or in the language as
understood by the Borrower at the option of the Borrower.
23.2 A Notice in writing by an officer/any authorized person of the Company stating the amount due at any particular time shall be conclusive evidence
against the Borrower(s) .
23.3 Any such notice, shall be given at the last known address and shall be deemed to have been received by the Borrower(s), three days, after the same
has been dispatched
23.4 Any change of address of the Borrower(s) shall be notified in writing, within seven days of such change by the borrower.
23.5 Any notice, letter and other Documents shall be sent to the Borrower(s) by registered post with acknowledgement, by speed post, by courier by fax
message, by electronic Mail service and by short message service.
23.6 The notice/ letter/correspondence so sent by the company to the borrower’s/customer’s/coborrower’s last known address shall be deemed to have
been received by the borrower/customer/coborrower.
24. BENEFIT OF AGREEMENT
24.1 This Agreement shall be binding upon and ensure to the benefit of each party hereto and its / his successors, assigns who in the case of the
borrower shall be the person permitted as assignee by the Company and on terms and conditions satisfactory to the Company and legal
representatives (as the case may be) subject to sub clauses 2 and 3 below.
24.2 In case of death of the borrower (if individual) or any of the borrowers (if more than one individual) unless and until any of the legal representatives of
such deceased borrower (a) gets the ownership of the hypothecated vehicle transferred in its name according to the Motor Vehicle Act, (b) replaces
the postdated repayment cheques and the insurance premium cheques and the fees / charges / residual cheques (not encashed by the company till
then) signed by the deceased borrower with such number of uncashed cheques lying with the company drawn in the manner as applicable by such
legal representative’s cheques and (c) signs and executes such documents as may be required by the company, such legal representatives shall not
be entitled to take the benefit of this agreement PROVIDED HOWEVER that the company shall have the absolute discretion to pass on the benefit of
this agreement to the legal representative of the borrower even if he is willing to perform and comply with the requirements and obligations
mentioned in this sub clause.
24.3 The borrower shall not assign or transfer all or any of its rights, benefits and obligations hereunder.
24.4 The company may at any time assign to any one or more companies or other financial institutions all or any part of the company’s rights and benefits
hereunder and / or under any document executed by the borrower in favour of the company and in that event the assignee shall have the same rights
against the borrower as it would have had if it had been a party hereto or thereto.
24.5 The company may disclose to a potential assignee or to any person who may otherwise enter into contractual relations with the company in relation
to this agreement such information about the borrower as the company shall consider appropriate
24.6 In case of default by the borrower, the company shall have an unqualified right to disclose or publish the names of the borrowers as a defaulter in
such manner and through such medium as the company in their absolute discretion may deem fit.
25. GOVERNING LAW AND JURISDICTION
If any dispute, difference, or claim arises between any of the Borrowers and the Lender in connection with this loan or as to the interpretation, validity,
implementation, or effect of this agreement or as to the rights and liabilities of the parties under the loan Documents or alleged breach of the loan
documents or anything done or omitted to be done under the Transaction Documents, the same shall be settled by arbitration by a sole arbitrator to
be appointed by any of the following institutions:
a) The Council for National and International Commercial Arbitration having its office at Unit No.208, 2nd Floor, Beta Wing, Raheja Towers, Nos.113-
134, Anna Salai, Chennai – 600002 (or)
b) Madras Alternative Dispute Resolution Centre having its office at C-40, 2nd Floor, 2nd avenue, Anna Nagar West, Chennai-600040.
(or)
c) Sri Laa Arbitration & Dispute Resolution Center ( SLADRC) having its office at No 336/5A, New Sunshine apartment, 2nd Floor, 2nd Avenue, 11th
Main Road, Anna Nagar West, Chennai-600040. (or)
d) Presolve 360, 3rd floor, Churchgate House, 32 Veer Nariman Road, Hutatma Chowk, Fort, Mumbai - 400 001.
(or)
e) Dharayathi Arbitrators, Mediators & Conciliators having its office at Flat No 202, 2nd floor, Rahul Towers, Narayanaguda, Hyderabad -500029.
(or)
f) Centre for Online Resolution of Disputes having its office at F-14, 3rd Cross, Manyata Residency, Manyata Tech Park, Bengaluru – 560045
(or)
g) KRSNA Arbitrators, No.1, Third Floor, Maruthi Enclave, Bheema Sena Garden Street, Royapettah High Road, Mylapore, Chennai – 600004
(or)
h) Chamber of Arbitration and Mediation (CAM), No:9, Eldam Square, No.167, Eldam Road, Alwarpet Chennai – 600018
(or)
i) JUS ARBITRI & INFINITE LEGAL SERVICES LLP (JAILS LLP),#/, P.A.N Rajarathinam 4th Lane,G.A Road Old Washermenpet, Chennai - 600 021
(or)
j) Madras Arbitration Solutions LLP, 11/16, Francis Joseph Street, Parrys, Chennai -600001
(or)
k) Vishlaw Global Center for dispute resolution, Door no 486, Anna Salai, 2nd block, Teynampet, Chennai-600006
(or)
l) The Madras Chamber Of Commerce & Industry First Floor, Karumuttu Center, 634, Anna Salai, Satya Murthy Nagar, Nandanam, Chennai, Tamil
Nadu 600035 (or)
m) Madras Arbitration Solutions LLP, 11/16, Francis Joseph Street, Parrys, Chennai -600001
(or)
n) The Southern India Chamber Of Commerce And Industry ( SICCI ), Esplanade Rd, Esplanade, George Town, Chennai, Tamil Nadu 600104
(or)
o) Any arbitral institution designated under the provisions of the Arbitration or Conciliation Act, 1996 (“the Act”) or any panel of arbitrators maintained
under the provisions of that Act.
Hereinafter referred to as (“Institution”) by the rules of the Institution as prevailing and as amended from time to time.
The arbitration proceedings shall be based on documents only which shall be conducted through the exchange of e-mail and/or any other mode of
electronic communication as permitted by the rules of the Institution or through an online dispute resolution by the web portal offered by the
Institution. The parties hereby agree that the arbitral proceeding shall be conducted in electronic mode and all pleadings and documents will be
exchanged electronically. There shall be no in-person and/or oral hearings except in certain exceptional circumstances as the sole arbitrator may
deem fit upon the request of either of the parties. In such instances, the hearings shall be conducted virtually at the sole discretion of the arbitrator.
The seat of arbitration for all purposes shall be deemed at Chennai/Kolkata. The language of arbitral proceedings shall be English. In the event the
arbitrator to whom the matter is originally referred resigns or dies or is unable to act for any reason, the Institution shall appoint another person in
his/her place to act as an arbitrator who shall proceed with the reference from the stage at which it was left by his/her predecessor. The arbitrator so
appointed shall have the power to pass an award and also to pass interim orders/directions as may be appropriate to protect the interest of the
parties pending resolution of the dispute. A certified copy of the award passed by the arbitrator, a digitally signed copy of the same, or a scanned
copy of the same shall be sent to the parties through e-mail or any other electronic mode including the web portal as the Institution deems fit which
shall be considered as a signed copy. All notices, processes, and communications between the parties concerning the arbitration proceedings shall
be through e-mail or any other mode of communication permitted by the Institution notwithstanding the notice clause contained in the Agreement
which shall continue to apply to all other communications between the parties. It shall be the responsibility of the Lender and Borrower to maintain
sufficient space in the e-mail account and/or in any other mode of electronic account(s) and also to have supporting applications/software in their
computer/mobile/any other electronic device to access the electronic documents sent to them. It shall also be the responsibility of the Lender and
Borrower(s) to save the emails in the address book. The delivery of emails to spam, promotion, etc., shall also be a deemed delivery. The
Chennai/Kolkata courts shall have exclusive jurisdiction in respect of matters arising under this Agreement including any application for setting aside
the award/appeal and the Lender/ Borrower(s) shall not object to such jurisdiction. The arbitration shall be conducted under the provisions of the
Arbitration and Conciliation Act, 1996 together with its amendments, any statutory modifications, or re-enactment thereof for the time being in force.
The award of the arbitrator shall be final and binding on all parties concerned. The cost of arbitration shall be borne by the Borrower.

26. TERM AND TERMINATION

The Agreement shall come into effect from the date of execution of this Agreement and shall expire / terminate only on repayment of the entire loan,
interest thereon and all other charges, or upon termination of the Agreement by the Company.
ACCEPTANCE
26.1 The Borrower agrees to execute the required RTO documents, DPN and other documents in the physical mode and the same would be form part
and parcel of this Agreement. The Borrower agrees that this loan agreement execution process will deemed to be completed only after execution of
RTO document, DPN and required documents by the Borrower
26.2 I/We, the Borrower(s) herein, have read the entire Agreement which have been filled up in my presence. I/We shall be bound by all the conditions
including the First and Second Schedule. The aforementioned Agreement and other documents have been explained to me in the language
understood by me and I/We have been provided with copies of the loan agreement, attachments and enclosures thereto. I/We have understood the
entire meaning of the various clauses including the gradation risk which shall be applicable and have affixed my signatures after verifying the same.
26.3 VAS programme, I hereby agree to buy T-Health at the price mentioned above. I understand that T-Health is a product provided by Bajaj Finserv
Health Ltd (BFHL) and the services provided to me will be subject to the terms and conditions of T-Health. I hereby give my consent to BFHL to
contact me through phone, post or email to activate and provide services of T-Health. Further, in the event I purchase T-Health on finance from TVS
Credit, I hereby authorize BFHL to cancel my T-Health membership, upon instruction received by TVS Credit in the event I default in the repayment
of the finance facility availed by me from TVS Credit for the purchase of T-Health and/or the product/main appliance as mentioned above and verified
the terms and conditions and understood feature of the product.
26.4 The Borrower agrees that the products under “T-Health” shall be considered as a separate product subject to the terms and conditions of “T-Health”
and shall be independent of the Loan Agreement. Any dispute arising out of “T-Health” will not affect the terms of repayment of the loan availed by
the Borrower.
26.5 The Borrower has purchased subscribed T-HEALTH GOLD TW WL at a price of 1500 INR.

26.6 Click here https://tvscs.in/SeyHoai to view the Terms and Conditions for T-Health.

26.7 The Borrower agrees that in the event, he/she opts for InstaCard Program, the terms and conditions accepted/to be accepted by him or would form
part and parcel of this loan Agreement.

Common Terms and Conditions of the InstaCard Programme ("InstaCard Terms” or “Terms”)
The InstaCard Terms shall be read in conjunction with the common terms and conditions, along with any other agreements or
documents executed / accepted by all the customers (including nominees or any person acting on customer’s behalf (if any)), including
those who has already availed any loan from us under any loan agreements.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
1. OVERVIEW
1.1 The InstaCard Terms governs your (“you”, “your”, “User”, “Borrower” or “Customer”) usage of the website https://www.tvscredit.com as well
as all other linked pages, images, features, and mobile applications (“Platform”) offered from time to time by TVS Credit Services Limited (“TVS
Credit”, “Company”, “we”, “us”) either through itself or a third party. These terms shall be read in conjunction with the privacy policy, loan
documents and all other policies governing the Platform.
1.2 By clicking the ‘Checkbox’ (or) ‘Proceed button above (or) sharing One Time Password (“OTP”), you hereby agree and acknowledge that you are
at least eighteen (18) years old and above, and have read, understood and consent to being governed and bound by these InstaCard Terms. These
InstaCard Terms constitute a binding and enforceable contract between you and the Company. If you do not understand these InstaCard Terms, or
do not accept or agree to any part of them, then you are requested to not access the Platform.
1.3 These InstaCard Terms are an electronic record in terms of the Information Technology Act 2000, as amended from time to time, and rules made
thereunder, and all other applicable laws that require publishing of policies for collection, usage, storage, disclosure, and transfer of information.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. DEFINITIONS
2.1 In this document, the following word and phrases shall have the following meanings:
2.1.1 "Application Form" shall mean and include the application agreed, executed/ to be executed by the Borrower in the form and manner stipulated by
the TVS Credit, from time to time.
2.1.2 "EMI/Equated Monthly Instalments" shall mean the amount payable every month by the Borrower to TVS Credit comprising of principal amount,
interest and other charges in respect of the Loan, as the case maybe.
2.1.3 "Event of Default(s)" shall have the meaning as ascribed to it under Clause 8;
2.1.4 "Existing Member Identification Number" shall mean the 10-digit customer identification number, issued by TVS Credit to the Borrower for easy
identification and usage of the Loan Limit with the Merchant (both POS & online) irrespective of whether such Borrower has previously availed any
loan facility from TVS Credit.
2.1.5 "Fees/Charges" means such charges as set out in these InstaCard Terms. All details mentioned herein shall be provided in the Loan Term Sheet or
the Key Fact Statement unless specifically communicated to the Borrower(s) and as amended from time to time.

2.1.12. “Loan Agreement” means the terms and conditions entered into between TVS Credit and Borrower in connection with the Loan or any further
or future loans or in relation to the usage of the InstaCard, as amended and/or modified by TVS Credit from time to time;
2.1.13. “Loan Terms” shall mean the Loan amount applied for or availed of by the Borrower(s) from TVS Credit and includes the EMI, Loan tenure,
applicable interest, fees, charges, and such other payment terms.
2.1.14. “Loan Term Sheet” means the document provided to the Borrower(s) by TVS Credit, containing the commercial terms in relation to the Loan
and confirmed, executed and accepted by the Borrower(s).
2.1.15. “Low Income Category” shall mean the category of Borrowers with an annual household income equivalent to or not exceeding Rs. 3,00,000.

2.1.16 “Merchant” shall mean the merchant network created by TVS Credit with the establishments, wherever located, which honor the InstaCard
Programme facility and may include among others, stores, shops, hotels, airlines and mail order advertisers.
2.1.17. “Merchant Payment” shall mean the Loan settlement made by TVS Credit to the Merchant directly in respect of the purchase of product or
receipt of services or otherwise made by the Borrower in Merchant counters.
2.1.18. “POS” / “EDC” means point of sale / electronic data capturing machines, respectively used at Merchant establishments in India, capable of
processing transactions and at which, the Borrower can use his sanctioned Loan instantly.
2.1.19. “Transaction Documents” shall mean this InstaCard Terms and Conditions, and any document including that of such forms as may be
necessary that may be executed by and between TVS Credit and the Borrower in relation to the Loan.
2.1.20. “Valid Confirmation” shall mean the acceptance of the Loan Terms by the Borrower by executing the Loan Term Sheet or entering the OTP at
the Merchant outlet or on the Platform, wherever applicable.
2.1.21. “Welcome letter” means a letter sent by TVS Credit to the Borrower setting out the InstaCard Programme and the gist of important terms and
conditions applicable for availing/utilizing the Loan.

3. REPRESENTATIONS AND WARRANTIES

3.1. You represent and warrant that you are legally entitled to enter this Platform and you are of legal age as per applicable laws in your jurisdiction
to enter into an enforceable contract with us.
3.2. You agree to use the services available to you through the Platform only for purposes that are permitted by (a) these InstaCard Terms; and (b)
any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
3.3. You declare that all the particulars and information provided by you are true, correct, complete and up-to-date in all respects and that you have
not withheld any information whatsoever. You also undertake to keep TVS Credit updated of any changes in the information provided by you.

3.4. You confirm that you have/had no insolvency proceedings against you, nor have you ever been adjudicated insolvent by any court or other authority,
and further confirm that you have read the information on various loan products made available by TVS Credit on https://www.tvscredit.com.
3.5. You understand and acknowledge that TVS Credit shall have the absolute discretion, without assigning any reason to reject your loan
application and that TVS Credit shall not be responsible/liable in any manner whatsoever for such rejection.
3.6. You have applied for InstaCard from TVS Credit understanding that the purpose of InstaCard is only customer identification in relation to the
usage of eligible loans sanctioned to you as per the sole discretion of TVS Credit. You further understand and acknowledge that InstaCard is not
a prepaid instrument, debit card, credit card or any other card with a stored value.

3.7. You shall submit all documents/KYC in such form and manner as may be required by TVS Credit in relation to your Application Form. If you are
an existing customer, you authorize TVS Credit to use your existing KYC details/documents and NACH/mandate for processing the Application
Form. You also acknowledge that in case of any changes in your registered KYC details/documents and NACH/mandate, you shall update such
changes immediately to TVS Credit.

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3.8. By completing the sign-up process for InstaCard Programme, you are deemed to have expressly read, understood, accepted, and be bound by the
InstaCard Terms set out herein. You understand and acknowledge that TVS Credit reserves the right to change, at any time, the InstaCard Terms,
features and benefits offered under the InstaCard Programme including, without limitation to, changes which affect existing balances, methods of
calculation. You agree to read and understand the revised terms and conditions applicable to the InstaCard Programme as prescribed by TVS
Credit from time to time and made available on website: https://www.tvscredit.com/loans/instacard and agree to be liable for all changes, charges
incurred and all other obligations under the revised terms.
4. ELIGIBILITY & USAGE CRITERIA FOR INSTACARD
4.1. The Borrower may opt for the InstaCard Programme by submitting the Application Form with TVS Credit and shall make payment of applicable
fee and/or charges as specified by TVS Credit with respect to InstaCard as detailed below in Clause 6, which can also be accessed through TVS
Credit website https://www.tvscredit.com/loans/instacard. The said fees and/or charges are subject to changes and are non-refundable and non-
transferable. The applicable fees and/or charges collected from the Borrower(s) shall be reflected in the statement of account of the existing
running loan of the Borrower(s) with TVS Credit basis which the Borrower(s) has opted for the InstaCard Program.

4.2. TVS Credit may accept or reject the Application Form, based on the internal risk/credit policies and at its sole discretion.
4.3. The Borrower shall be assessed for an in-principle approval for an eligible loan limit by TVS Credit ("Loan Limit”). The Loan Limit will be based
on the customer documentation type, bureau trade lines, assets proposed to be purchased, Loan to Value of the product to be purchased,
surrogate documents, customer risk profile etc., and such sanctioned Loan Limit will be as per the sole discretion of TVS Credit.
4.4. The Loan Limit is only an estimation of the amount that the Borrower(s) may qualify to borrow in the future, subject to real-time underwriting at
the time of sanction of the Loan. The amount identified as Loan Limit is not a revolving credit limit sanctioned to the Borrower(s) or any
assurance that TVS Credit will sanction a Loan equivalent to or up to the amount identified as Loan Limit. It is also clarified that the amount
identified as Loan Limit is specific to the Borrower(s) alone and is also dynamic and subject to increase / decrease / cancellation by TVS Credit
basis the credit appraisal of the Borrower(s) from time to time at the sole discretion of TVS Credit.
4.5. In the event of any suspension/ withdrawal of the facility / recall of the Loan due to any kind of improper repayment behavior, the Borrower(s)
agrees that TVS Credit shall not be obligated to refund any fee paid by the Borrower(s).
4.6. TVS Credit will send a Welcome Letter / SMS / e-mail for setting out the InstaCard Programme details and the gist of important terms and
conditions applicable for usage of the Loan through the given contact modes/details.
5. OTHER TERMS AND CONDITIONS
5.1. The Borrower(s) agrees that the Loan / transaction under this InstaCard Programme shall be considered as a separate loan facility and a new
loan account will be created.
5.2. The Borrower(s) acknowledges that InstaCard is not a credit card, debit card, prepaid instrument and cannot be construed as a card with a
stored value.
5.3. The eligibility of Loan Limit, benefits, offers / other additional services offered under the InstaCard Programme shall be at the sole discretion of
TVS Credit.
5.4. The Borrower(s) shall place the request every time to utilize the Loan from TVS Credit (which shall be subject to the terms and conditions
contained herein), under the InstaCard Programme, the Transaction Documents and any other terms and conditions as notified to you on the
Platform.
5.5. On receipt of the request to avail or drawdown the Loan on a transaction being made by the Borrower(s) and post approval by TVS Credit, the
Loan amount will be disbursed into the bank account of the Borrower(s) or the bank account of the Merchant, as the case may be upon Valid
Confirmation.
5.6. The membership to the InstaCard Programme shall be non-transferable and non-assignable and is valid for five (5) years from month of
issuance as embedded on the face of the Instacard. The Loan shall be valid for use only in India and for the purchase of goods or services in
Indian currency only. Also, there shall be restrictions in the usage at certain Merchant locations / establishments/ category either permanently or
as may be communicated from time to time.
5.7. The Borrower(s) undertakes to always act in good faith in relation to all dealings in relation to the InstaCard Programme and TVS Credit.
5.8. The Borrower(s) agrees that the Loan under the InstaCard Programme is not intended to be used for purchase of prohibited items under the
applicable laws of India like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for call-back services, etc.,
or transactions dominated in foreign currency.
5.9. TVS Credit shall not be responsible for any failures or errors or malfunctioning of POS or system or terminal during operations or electronic data
capture.
5.10. In the event of any breach of the InstaCard Terms by the Borrower(s), he shall be liable for any loss, directly or indirectly, resulting from such a
breach; and liable to pay TVS Credit all the outstanding dues in respect of the Loans, upon demand. The default, if any, committed by the
Borrower(s) in respect of his Loan availed from TVS Credit will also constitute breach under the Transaction Documents.
5.11. In the event of any disagreement or dispute between TVS Credit and the Borrower(s) regarding the materiality of any matter including any
event, occurrence, circumstance, change, fact, information, document, authorization, proceeding, act, omission, claims, breach, default or
otherwise including use or misuse of the InstaCard Programme facility, the opinion of TVS Credit as to the materiality of any of the foregoing
shall be final and binding on the Borrower(s). The Borrower shall be bound by these InstaCard Terms and policies as stipulated by TVS Credit,
from time to time, in this regard.
IP Address : null
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5.12. For details of Fees/Charges, refer to the Loan Term Sheet and the Key Fact Statement which will be provided by TVS Credit for each Loan
request made by the Borrower(s). These Fees/Charges are subject to changes at the sole discretion of TVS Credit. However, such changes in
Fees/Charges may be made only with prospective effect giving prior notice of thirty (30) days to the Borrower.
5.13. On any kind of misappropriation of the Loan availed, TVS Credit will take any kind of legal action as per applicable law.
5.14. The Borrower(s) agrees and authorizes TVS Credit to exchange, share, disclose or part with all the information and details relating to the
Borrower(s)’ CKYCR, KYC documents, existing loans and/or repayment history to any business entity with whom the TVS Credit has or may
have any business tie-up and for the purpose of extending the additional features/value added services offered via TVS Credit in tie-up with the
other business entity and accepted by the Borrower(s).

5.15. The Borrower(s) agrees that in case of failure to pay any EMIs or any other payment on or before the due dates, the Borrower(s) shall appear
before the recovery manager of the nearest branch of TVS Credit for remitting the dues and facilitate for recovery of such dues by the staff
present in the branch. In case of failure to appear at the branch despite of providing opportunity in two or more successive occasions at the
branch, the field staff or any authorized third party shall be at liberty to visit the place of residence or work of the Borrower(s) till all the dues are
paid by the Borrower(s).

5.16. The Borrower(s) agrees that the NACH/mandate given by him in favor of TVS Credit can be used to recover all outstanding due, including fees,
penalties, cost and other applicable Fees/Charges in connection with the InstaCard Programme and any Loan availed under the InstaCard
Programme by him. Borrower(s) shall forthwith issue fresh NACH/ mandate in favor of TVS Credit, if there is any revision in Repayment
Schedule/ EMI.
5.17. The Borrower(s) agrees to the cancellation of the Loan availed from TVS Credit for the purchase of product from the TVS Credit’s empaneled
online Merchant network as mentioned in 5.17.1 and 5.17.2.

5.17.1. The Loan shall be deemed to be cancelled on canceling the order placed with such online Merchants’ only post TVS Credit receiving back fully
the Loan disbursed funds from such online Merchants.

5.17.2. The Loan shall not be deemed to be cancelled on canceling the order partially with such online Merchants. Any partial Loan amount received
back from the online Merchant to the tune of such partial cancellation shall be accounted in the Borrower(s)’ statement of account till such time
the balance Loan amount is not completely recovered from the Borrower(s) under monthly EMIs. TVS Credit shall not be liable for any interest
loss incurred by the Borrower(s) under any circumstances.

6. FEES, CHARGES AND PREPAYMENT

6.1. You shall make payment of applicable fee and/or charges as specified by TVS Credit with respect to InstaCard, as detailed below, which can
also be accessed through TVS Credit website https://www.tvscredit.com/loans/instacard. The said fees and/or charges are subject to changes
and are non-refundable and non-transferable.

6.2. Under the InstaCard Programme, the below said annual fee shall be debited from the registered bank account from those Borrower(s), who have
not availed any Loan under the InstaCard Programme in the preceding year. The fees charged is non-refundable and non-transferable.

6.3 The Borrower(s) can also opt for the value-added services/features by paying the additional charges as applicable.
6.4. The Borrower(s) has the option to cancel the InstaCard Programme facility by submitting a written request to the Customer Support team. Upon
cancellation the customer will no longer be entitled to the use any of the facility under this InstaCard Programme. Such cancellations shall not
entitle the customer to claim the refund on the annual fee and/or charges charged prior to the submission of such cancellation request.

Variant Basic Standard Premium

InstaCard Programme Fee (One Time) Rs. 299 /- Rs. 499 /- Rs. 699 /-

Mobile + Consumer Durable Mobile + Consumer Durables +

Mobile Loans
Loans Ecom Loans

Eligible Customers may avail Loans Eligible Customers may avail

Features Eligible Customers may avail loans
for the purchase of mobiles and Loans for the purchase of mobiles
for the purchase of mobiles from
consumer durables from POS and consumer durables from POS
POS Merchants
Merchants & Ecom Merchants.

Rs. 249 /- Nil Nil

Instant Bank Transfer fee (One Time) One-time Instant Bank Transfer fee shall be levied at the time of first usage if the eligible customer avail the
Instant Bank Transfer facility

Rs. 99 /- RS.99/- Nil

Ecom Fee (Per transaction)
Ecom transaction fee shall be levied for each transaction
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Annualized Rate of Interest for loan: (in Customer will be charged effective Internal Rate of Return (IRR) ranging between 24% -35% on an
% p.a.) annualized basis, as per the interest rate policy.

Rs. 117 /- (Inclusive applicable taxes)

Annual fee will only be charged to the respective card holders who have not availed any loan using

Annual Fee Instacard in the preceding year. The duration of the preceding year is calculated 12 months from the last

years validity month, which is available on the face of the InstaCard. For Example: If the card issued

month of the face of the card is 12/2022, then annual fee will be debited in the month of January 2023

Rs. 117 /- (Inclusive applicable taxes)

Physical Card Fee (One Time) Customer shall make specific request via Saathi App post logging into the InstaCard homepage. Physical

card shall be directly dispatched to the Customer registered address only.

6.5. The Borrower(s) can, at any time, prepay the Loan without incurring a penalty for the same, provided the Borrower(s) is under the Low Income
Category.
The Borrower(s) shall be liable to pay the applicable pre-payment charges as per the Loan Term Sheet and Key Fact Statement if the Borrower(s) falls
under the Low Income Category.

7. EXCLUSION OF LIABILITY
7.1. Without prejudice to the foregoing, TVS Credit shall be under no liability, whatsoever, to the Borrower(s), in respect of any loss or damage
arising, directly or indirectly, out of:
7.1.1. Any defect in any goods or services supplied, including delay in delivery or non-delivery, deficiency in services between the Merchant
establishment and Borrower(s) and / or any third party.
7.1.2. Any misstatement, misrepresentation, error or omission in any details disclosed to TVS Credit. In the event of a demand or a claim for settlement
of outstanding dues from the Borrower(s) is made, either by TVS Credit or any person acting on behalf of TVS Credit, the Borrower(s) agrees
and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character
of the Borrower(s), in any manner.

7.1.3. The Borrower(s) expressly accepts that if he fails to pay monies on due date, or which may be declared due prior to the date when it would
otherwise have become due, or commits any default under the Transaction Documents, under which the Borrower(s) is enjoying financial /
corporate / other facility, then, TVS Credit shall, at its sole discretion, without prejudice, exercise all or any of its rights as set out in these
InstaCard Terms. Any notice concerning payments given by TVS Credit hereunder will be deemed to have been received by the Borrower within
seven (7) days of mailing to the Borrower(s)’ mailing address last notified in writing to TVS Credit. Any notice may also be sent by fax or
communicated verbally and confirmed in writing by post or fax. TVS Credit shall not be held accountable for delays in receipt of notices.

7.1.4. Any misappropriation/misuse of funds out of this facility, TVS Credit shall not be held liable.
8. EVENT OF DEFAULT AND CONSEQUENCES OF DEFAULT
8.1. An Event of Default shall be deemed to have occurred if:
8.1.1. The Borrower(s) commits a breach of any of the terms and conditions contained in this Terms; or
8.1.2. The Borrower(s) fails to pay/repay any installments or any other payment on or before the due dates; or
8.1.3. The Borrower(s) commits any default under the Transaction Documents or any other contract(s) with TVS Credit or other bank and financial
institution; or
8.1.4. It is found that the Borrower(s) has made any misrepresentation to TVS Credit; or
8.1.5. The Borrower(s) commits an act of insolvency or if the Borrower(s) is declared insolvent or bankrupt or if a liquidator, receiver or an officer is
appointed in respect of any property or estate of the Borrower(s) or if the Borrower(s) makes any application for declaring himself to insolvent or
if an application for declaring the Borrower(s) to be insolvent is made or any order is passed by the competent court or authority for taking the
Borrower(s) into insolvency; or

8.1.6. The Borrower(s) or any partner or director of the Borrower(s) ceases to carry on the declared profession/business; or
8.1.7. There is any change in the status or constitution of the Borrower(s) and such change is considered by TVS Credit to be a material change; or
8.1.8. There exist any circumstances which in the opinion of TVS Credit prejudicially affect or may affect the TVS Credit's interest or the Borrower(s)’
ability to repay the Loan.
9. CUSTOMER GRIEVANCE REDRESSAL
9.1. TVS Credit shall provide timely grievance redressal through its dedicated Grievance Redressal Officer (“GRO”) namely Mr. Charandeep
Singh Chawla and his cell No. 7305963580 who can be approached by the Borrower(s) for resolution of complaints, if any.

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9.2. Any disputes with respect to InstaCard Programme facility shall be raised by the Borrower(s) with the Customer Care center within seven (7)
days from such occurrence. Any dispute raised by the Borrower(s) after seven (7) days from such occurrence shall not be entertained by TVS
Credit and the TVS Credit shall not be liable for the same in any manner whatsoever.
9.3. Any customer grievance with respect to OTP based authentication shall be conclusive evidence of the liability incurred by the Borrower(s). Any
charge slip, or other payment requisition, received by bank/ Merchants for payment shall be conclusive proof that the charge recorded on such
a charge slip or other requisition, was properly incurred by the Borrower(s), unless the credentials were fraudulently misused, then the burden
of proof shall lie on the Borrower. The other payment requisition referred to in this Clause shall include any and all payments pertaining to
permissible expenses incurred by a Borrower at a Merchant establishment by use of the Loan which is not recorded as a charge.

9.4. Also declares that TVS Credit shall be accountable for inappropriate behavior by its employees or employees of the outsourced agency (such
third parties) while they take all necessary steps to recover/receive amounts due to TVS Credit and shall provide timely grievance redressal
through its GRO namely Mr. Charandeep Singh Chawla and his cell No. 7305963580, who can be approached by the Borrower(s) for
resolution of complaints, if any.
10. DISCLOSURES
10.1. The Borrower(s) acknowledges and consents that the information under the InstaCard Programme may be exchanged amongst other banks
and financial entities that provide corporate facilities. The acceptance of an application for the InstaCard Programme is based on no adverse
reports of the individual’s creditworthiness.
10.2. TVS Credit may report to other banks or financial entities of any delinquencies in usage of the InstaCard Programme facility. Based on the
receipt of adverse reports (relating to the credit-worthiness of the Borrower(s) or his/her family members), TVS Credit may, after 15 days’ prior
notice in writing, cancel the InstaCard Programme facility, where upon the entire outstanding balance on the Loans as well as any further
Fees/Charges incurred upon usage of the InstaCard Programme facility, though not yet booked as Loan to the Borrower(s), shall be
immediately payable by the Borrower(s). The Borrower(s) shall in no event dispute regarding the aforesaid terms.
10.3. TVS Credit will not send any monthly statement pertaining to any transactions made by the Borrower(s) under the InstaCard Programme. The
Borrower(s) also confirms that all the details given in the Application Form shall be true, correct and accurate and if there are any changes in
the given details, he will inform TVS Credit within a reasonable time period. TVS Credit disclaims all liability in case of incorrect details resulting
in any loss or liability for the Borrower(s).

11. TERMINATION AND CONSEQUENCES OF TERMINATION

11.1. TVS Credit in its sole discretion may terminate the Loan offered to the Borrower(s) through the InstaCard Programme:
11.1.1. In the Event of Default as mentioned under Clause 8 above.
11.1.2. In the event the Borrower(s) is declared insolvent or upon the death of the Borrower(s).

11.1.3. In the event of the Borrower committing breach of any of the InstaCard Terms.

11.1.4. In the event of any restriction imposed on the Borrower(s) by an order of a competent court or order issued by any regulatory or statutory
authority in India or any investigating agency.
11.1.5. In the event the InstaCard Programme becomes illegal under the applicable laws, rules, guidelines or circular; or
11.1.6. In the event the InstaCard Programme is terminated
11.1.7. In the event of the Borrower(s) defaults on any loan repayments or fails to maintain a clear repayment history with TVS Credit or any of the
other financier’s post availing the InstaCard
12. PRIVACY POLICY
12.1. I/We, have read and understood the privacy policy as made available on the website of TVS Credit: https://www.tvscredit.com (“Privacy
Policy”). By registering here, I agree to TVS Credit Terms and Conditions as specified under Annexure 1 to these Terms.
12.2. I authorize TVS Credit to share our personal data with third parties for purposes listed in the Privacy Policy.
12.3. I authorize TVS Credit, its group companies, or its representatives to contact me via call, SMS, e-mail and any other modes of communication
for marketing purposes.
13. ARBITRATION
13.1. If any dispute, difference, or claim arises between any of the parties in connection with the service or as to the interpretation, validity,
implementation, or effect of the InstaCard Terms or as to the rights and liabilities of the parties under the InstaCard Terms or alleged breach of
the InstaCard Terms or anything done or omitted to be done pursuant to the Terms, the same shall be settled by arbitration by a sole arbitrator
to be appointed by any of the following institutions:
a. The Council for National and International Commercial Arbitration having its office at Unit No.208, 2nd Floor, Beta Wing, Raheja Towers,
Nos.113-134, Anna Salai, Chennai – 600002
(or)

b. Centre for Online Resolution of Disputes having its office at F-14, 3rd Cross, Manyata Residency, Manyata Tech Park, Bengaluru –
560045
(or)
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c. Madras Alternative Dispute Resolution Centre having its office at C-40, 2nd Floor, 2nd avenue, Anna Nagar West, Chennai-600040.
(or)
d. Madras Arbitration solutions LLP having its office at 11/6, Francis Joseph Street, Parrys, Chennai- 600001.
(or)
e. Under the Rules of Madras High Court Arbitration Centre. The arbitrator(s), shall be appointed in accordance with the rules of ‘MHCAC’

Hereinafter referred to as (“Institution”) in accordance with the rules of the Institution as prevailing and as amended from time to time.
13.2. The arbitration proceedings shall be based on documents only which shall be conducted through exchange of e-mail and/or any other mode of
electronic communication as permitted by the rules of the Institution or through an online dispute resolution by the web portal offered by the Institution.
The parties hereby agree that the arbitral proceeding shall be conducted in electronic mode and all pleadings and documents will be exchanged
electronically. There shall be no in-person and/or oral hearings except in certain exceptional circumstances as the sole arbitrator may deem fit upon the
request of either of the parties. In such instances, the hearings shall be conducted virtually at the sole discretion of the arbitrator. The Venue of
arbitration for all purposes shall be deemed to be at such place is Chennai. The language of arbitral proceedings shall be English.
13.3. In the event the arbitrator to whom the matter is originally referred, resigns or dies or is unable to act for any reason, the Institution shall appoint another
person in his/her place to act as an arbitrator who shall proceed with the reference from the stage at which it was left by his/her predecessor.
13.4. The arbitrator so appointed shall have the power to pass an award and also to pass interim orders/directions as may be appropriate to protect the
interest of the parties pending the resolution of the dispute. A certified copy of the award passed by the arbitrator, a digitally signed copy of the same or
a scanned copy of the same shall be sent to the parties through e-mail or any other electronic mode including the web portal as the Institution deems fit
which shall be considered as a signed copy.
13.5. All notices, processes and communications between the parties with respect to the arbitration proceedings shall be through e-mail or any other mode of
communication permitted by the Institution notwithstanding the notice clause contained in the Terms which shall continue to apply to all other
communications between the parties.
13.6. It shall be the responsibility of the parties to maintain sufficient space in the e-mail account and/or in any other mode of electronic account(s) and also
to have supporting applications/software in their computer/mobile/any other electronic device to access the electronic documents sent to them. It shall
also be the responsibility of the parties to save the emails in the address book. The delivery of emails to spam, promotion, etc., shall also be a deemed
delivery.
13.7. The Chennai courts shall have exclusive jurisdiction in respect of matters arising under this Terms including any application for setting aside the
award/appeal and the parties shall not object to such jurisdiction. The arbitration shall be conducted under the provisions of the Arbitration and
Conciliation Act, 1996 together with its amendments, any statutory modifications or re-enactment thereof for the time being in force. The award of the
arbitrator shall be final and binding on all parties concerned. The cost of arbitration shall be followed by the event.
13.8. Subject to the above, the parties shall, for obtaining interim relief, submit to the jurisdiction of the courts at Chennai to the exclusion of all other courts.
14. CUSTOMER SUPPORT
14.1. For any queries, visit our website https://www.tvscredit.com/get-in-touch and follow the directions to get your query resolved (“Customer Care”).
14.2. InstaCard Programme customers may also reach our Customer Care call center mentioned in the above website.
15. CHANGING TERMS AND CONDITIONS
15.1. InstaCard Programme shall be subject to the terms and conditions mentioned herein and any additional conditions stipulated by TVS Credit, from time
to time, which can also be accessed through TVS Credit Website https://www.tvscredit.com/loans/instacard.
15.2. The Borrower shall be responsible for reviewing these Terms, including amendments thereto, and shall be deemed to have accepted the amended
terms and conditions by continuing to use the InstaCard Programme facilities.
15.3 The Borrower hereby agrees to all the terms and conditions in the Application Form in the form and manner stipulated by the TVS Credit, from time to
time.
16. DECLARATION
null
16.1. I/We hereby declare that the OTP generated using the mobile phone number _____________________________belongs to me
BAPAN MANDAL
_____________________________________________________and the company can rely upon the same and process the Application Form. I / we
hereby adhere to all the terms & conditions and release, absolve the Company from any liability whatsoever for processing the Loan documentation
basis this declaration subject to fulfillment of other criteria as per policy of the Company.
16.2. I confirm the receipt of 'TVS Credit Services Limited' InstaCard Terms governing this, Received, Read & Understood.

16.3. Further, I agree that my action of submission of the OTP sent by TVS Credit constitutes a valid acceptance by me of the Terms and Conditions
contained herein and same shall have binding effect on me.

Name of the Borrower BAPAN MANDAL null

Signature
This sanction letter is a system generated letter. No physical signature is required.
************

IP Address : null
OTP Time : null
Mobile No : null
Latitude null
IP :Address :152.57.136.168
Longitude : null null
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
Annexure 1
Privacy Policy
1. Introduction
Last updated on 15/12/2022. Throughout this document, the terms “we”, “us”, “our”, “ours” “TVSCS” & “TVS Credit Services” refer to TVS Credit
Services Limited. And the terms “you”, “your” & “yours” refer to You (the individual whose Personal Data we are referring to).

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data with us. This Privacy
Policy outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the
following carefully to understand our practices regarding your Personal Data. Personal Data means any data about an individual who is identifiable by
or in relation to such data.
2. What Personal Data Do We Collect, Store and Process?

Categories of Personal Data that we collect, store and process include:

i. Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, email address, father’s name, mother’s name, address proof,
contact number, language, occupation, state, physical address with pin code, age, nationality, spouse name, marital status, gender, religion,
caste)
ii. Authentication Data (for e.g., signature proof)
iii. Personal Identification Documents (for e.g., PAN card, voter ID, passport, Aadhaar card, GSTIN, driving license, ration card, etc.)
iv. Financial Account Details (for e.g., bank account number, bank IFSC code, bank statement and loan agreement number, data received from
Credit Bureaus, income, proof of income (including salary slip or form 16 or ITR with computation of income)
v. Educational & Professional Data (for e.g., employer data, resume, basic qualification, educational qualification, experience)
vi. TVSCS Employee Health Data (for e.g., medical reports, blood group, height, weight)
vii. Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers, access time)
viii. Device Information (for e.g., your storage, hardware model, operating system and version, unique device identifier, mobile network information,
and information about the device’s interaction with our services)
ix. Personal Data collected via Permissions on our Mobile Application (for e.g., camera, contacts, location data, storage, photos, SMS)
x. Asset Related Data (for e.g., VIN, engine number, registration number, model type, chassis number, model code, model name, details with
reference to any movable or immovable property)
xi. Communications details (for e.g., mobile number, emails, contact lists)
xii. Generated Data (for e.g., logs, transaction records)
xiii. Testimonials that may contain some Personal Data. (for e.g., full name, city)

3. How and Where Do We Collect Your Personal Data From?

We collect your Personal Data in the following ways:
i. When you visit our website or social media pages (like Facebook, LinkedIn, Instagram) and fill in the registration form and use the “contact us”
facility.
ii. When you use our mobile application.
iii. When you interact with us via our websites or use services on our websites including customer support.
iv. When you interact with us via our WhatsApp account.
v. When you interact with our sourcing partners and express interest in our products.
vi. When you provide us data during our marketing roadshows.
vii. When your data is provided to us through a referral.

viii. When you apply for a job at TVS Credit Services via our Careers page.
ix. When data is provided by third parties. (for e.g., credit history from the credit bureaus)
x. When we perform loan sourcing.
xi. When you reach out to us on our customer service contact numbers.
xii. When you send us your latest KYC documents as part of KYC Directions issued by RBI.
xiii. When you interact with us on any other digital or offline channel not listed above.
xiv. We also collect data through various API integrations like with GSTIN, Account Aggregators, References.

IP Address : null
OTP Time : null
Mobile No : null
Latitude : null
Longitude IP :Address
null :152.57.136.168 null
OTP Time :2025-05-06 11:50:05
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
4. How Do We Use Your Personal Data?
We use your Personal Data for the following purposes:
A. When you opt for a loan or EMI on purchase of a product at a sales outlet and provide your information to our empanelled dealers.
B. If you express an interest in our services, either online or at a physical outlet, we collect and share your Personal Data with our empanelled dealers,
who in turn would contact you to provide more details on the loan.
C. If you are an existing customer or want to apply for a loan through our website or mobile application, we collect your Personal Data for the following
purposes:

i. to authenticate your account or information on our application that you use.

ii. to process your loan application efficiently.
iii. to perform risk assessment, detect and prevent fraud prior to arriving at a decision for providing a loan.
iv. to deliver the information and support you request, including technical notices, security alerts, support and administrative messages.
v. to communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
vi. to evaluate, develop and improve our services.
vii. for market and product analysis and market research.
viii. to send you information about our other products or services which may be of interest to you.

ix. to obtain feedback and handle enquiries and complaints.

x. to comply with legal or regulatory requirements.
xi. to reach out to you for repayment reminders.

xii. to reach out to you to resolve your grievances.

xiii. to manage your existing loan accounts and to update you on the loan servicing.

D. If you are an empanelled dealer, we collect your Personal Data for onboarding and payment purposes.
E. If you are a visitor to our website or social media pages, we process your Personal Data to optimize your experience, customize content and track
digital footprint.

F. If you are a prospective employee, we collect your Personal Data for employment evaluation purposes.
G. We may also record any communications between you and us including telephone calls. We will use these recordings to check your instructions to
us, for identification, investigation, regulatory, fraud prevention, training and quality purposes and to analyse, assess and improve our services.
H. For security and to prevent and detect crime we may use CCTV in and around our premises to monitor and collect images or voice recordings (or
both).

I. We also use your Personal Data for marketing and promotional campaigns.
J. We may also receive your Personal Data via Lending Service Providers. For further information on all the Lending Servicer Providers engaged by
us along with the purpose for which they are engaged, please click on the link Digital Lending Partners Engaged by TVS Credit Services.

5. Who Do We Share Your Personal Data With?

We may also share your Personal Data under the following circumstances:
i. To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.

ii. If TVS Credit Services is acquired by or merged with another company.

iii. For transfer of loan exposures as per RBI Guidelines.

iv. With lenders as part of borrowing conditions.

6. International Data Transfer

Our data centers are located in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Policy.
7. How Do We Secure Your Personal Data?
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and
managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our
employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share
your Personal Data are under appropriate contracts and we take appropriate security measures to protect your Personal Data in line with our policies.

8. How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy and for legal or regulatory reasons.

9. How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to
analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities and
personalized experience to you.
We collect Personal Data about you via Mobile Application using permissions such as camera, contacts/telephone, coarse (network-based) location,
fine (GPS) location, list of accounts, external storage contents, photo, SMS, etc. Your iOS and Android devices will notify you of the permissions that
our app seeks and will provide you an option to consent to or refuse the permission. We use the data obtained through permissions to provide the
functionalities through the Mobile Application. We have also embedded certain trackers in our Mobile Application for the purpose of credit underwriting
and providing functionalities through the Mobile Application.

Where you have given consent for use of Mobile Permissions while accessing our Mobile Application, you have the option to revoke your consent from
the Settings Section of your mobile device. In many cases, upon such a revocation, you may not be able to access certain features of the Mobile
Application or continue using our products and services.

10. On What Basis Do We Process Your Personal Data?

iv. The processing required to fulfil our reasonable purposes. (for e.g., credit scoring, recovery of debt, prevention and detection of any unlawful
activity including fraud, to evaluate, develop and improve our products and services)
v. The processing is required to meet our contractual obligation under the agreement executed with you and consent for the same is provided by
you under such agreement.
11. What Are Your Rights Relating to Your Personal Data?
You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them. We have provided a list of your rights,
although please note that they may not always apply in every case.
i. Right to Information: You have the right to get confirmation and a summary of your Personal Data that is with us along with other supporting
information as well as identities of all the third parties with whom your Personal Data has been shared.
ii. Right to Correction: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the
right to ask us to update your Personal Data that you think is incomplete or out-of-date.
iii. Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
iv. Right of Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board in case you do not receive a response
from us within 7 days.
v. Right to Nominate: You have the right to nominate a person who would act on your behalf in case of death or incapacitation.
vi. Right to Restrict Disclosure to Third Parties: You have the right to ask us to restrict the disclosure of your Personal Data to Third Parties
under certain circumstances.

Where the processing is based on your consent, you have the option to revoke your consent at any point in time. Upon receipt of your request to revoke
your consent, the consequences of revocation will be communicated to you. In many cases, upon such a revocation, we may not be able to continue
offering our products and services to you.

Under an ongoing contractual relation between us, revocation of consent can be affected upon only on fulfillment of all your contractual obligations in
relation thereto the original consent has been provided for

IP Address : null
OTP Time : null
Mobile No : null
Latitude : null
Longitude IP :Address
null :152.57.136.168 null

OTP Time :2025-05-06 11:50:05

Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
You may revoke your consent by contacting us using the details specified in the ‘Contact Us’ section.

If you wish to make a request to exercise any of your rights , to raise any concerns about our privacy practices, or to obtain other privacy related
information, you can get in touch with us a using details specified in the ‘Contact Us’ section. However, if you are an existing or past customer of TVS
Credit Services, we would not be in a position to delete such of your Personal Data from our systems for such minimum period after the closure of
contractual obligation as we are legally obliged to retain as provided under applicable laws and regulations. Also, if any such Personal Data is required to
be retained for the purpose of any ongoing litigation, then till the time of closure of such litigation.

12. Links to Other Websites

Our website may contain links to websites of other organisations. This Privacy Policy does not cover how those organisation processes Personal Data.
We encourage you to read the Privacy Policy of the other websites you visit.

13. How Do We Keep This Policy Up to Date?

We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future
will be posted on this page. When we post changes to this Privacy Policy, we will revise the “last updated” date.

14. What is TVSCS Legal Disclaimer?

The information provided through the Site is provided "AS IS" and "AS AVAILABLE". You agree that your use of the site shall be at your sole risk. to the
fullest extent permitted by law, TVSCS, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the
site and your use thereof. TVSCS provides no guarantee against the possibility of deletion, mis-delivery or failure to store communications, personalized
settings, or other data. TVSCS does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third
party through the site or any hyperlinked website or featured in any banner or other advertising, and TVSCS will not be a party to or in any way be
responsible for monitoring any transaction between you and third-party financial service providers.as availing of any financial services through any
medium or in any environment, you should use your best judgment and exercise caution where appropriate. TVSCS makes no warranties or
representations about the accuracy, adequacy, timeliness, or completeness of this site's content or the content of any sites linked to this site and
assumes no liability or responsibility for any errors, omissions, mistakes, or inaccuracies of content or any other damage or injury whatsoever.
15. What is a Limitation of Liability?
In no event shall TVSCS its officers, directors, employees, or agents, be liable to you for any indirect, incidental, special, punitive, or consequential
damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever,
resulting from your access to and use of the site, (iii) Any unauthorized access to or use of our secure servers and/or any and all personal information
and/or financial information stored therein, (iv) Any interruption or cessation of transmission to or from the site, (iv) any bugs, viruses, trojan horses, or the
like, which may be transmitted to or through the site by any third party, (v) Any errors or omissions in any content, (vi)User submissions or the
defamatory, offensive, or illegal conduct of any third party, (vii) Your use, or inability to use, any portion of the site or for any loss or damage of any kind
incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the site, whether based on warranty,
contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages the foregoing limitation of liability
shall apply to the fullest extent permitted by law in the applicable jurisdiction.

16. What is the Mode of Dispute Resolution?

All disputes, differences, claims and questions whatsoever arising out of this Agreement between TVSCS and You on the other hand touching and
concerning these presents or anything herein contained or in any way relating to or arising from these presents shall be referred to a sole arbitrator to be
appointed by TVSCS under the Arbitration and Conciliation Act 1996. Any notice by the Arbitrator to the respondents through email at the email ID
provided by the User during registration at TVSCS will be deemed to be sufficient notice to the User. The costs and expenses of the arbitration
proceedings shall be borne by the User. The Place of Arbitration shall be at Chennai. The award given by the sole arbitrator shall be final and binding on
the parties.

17. How Can You Contact Us?

For any further queries and complaints related to privacy, you reach out to us by writing to us at the following address:
Grievance Redressal Officer (Mr. Charandeep Singh Chawla)
[email protected]
TVS Credit Services Ltd.
No 29, Jayalakshmi Estate,
3rd Floor, Haddows Road,
Nungambakkam,
Chennai – 600034
26.8 THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER
IN FORCE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION
TECHNOLOGY ACT, 2000 FROM TIME TO TIME. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT
REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES FOR VALIDATION, CONSENT OR ACCEPTANCE.
IP Address : null
OTP Time : null
Mobile No IP :Address
null :152.57.136.168
Latitude OTP: null
Time :2025-05-06 11:50:05
Longitude : null null
Mobile No :8403881170
Latitude :12.986175 Digitally signed using OTP (1066) sent to mobile number 8403881170 and verified on 2025-05-06 11:50:05
Logitude :77.7800771
TVS CREDIT SERVICES LIMITED
FIRST SCHEDULE
(Description of the Asset)
Particulars of the Assets
Make TVS
Model TVS APACHE RTR 160 4V USD 2CH BSVI-MM415
Registration Number
Registration Authority
Engine No null
Chassis No null

SECOND SCHEDULE
Customer IRR (Fixed) (monthly reducing
Amount Financed 138963 27.94 % p.a
balance method)

Finance Charges 49347 Terms of Agreement

Schedule of charges Charges (inclusive of GST)

ACH Failure Charges Max Rs.750

Administrative Charge Rs. 300
Bounce Charges Max Rs.750
Cash Collection / Visit Charges Max Rs.200 per visit
Copy of Loan Agreement Rs.100
Documentation charge Rs. 300
Duplicate NDC/NOC charges Rs.500
Duplicate Repayment Schedule - hard copy Rs.50
Verification Charges Rs. 0
Foreclosure Charges a) Remaining Loan Tenor is < =12 months: 3% on principal outstanding
b) Remaining Loan tenor is from >12 to <=24 months: 4% on principal
outstanding
c) Remaining Loan tenor is > 24 months: 5% on principal outstanding
Foreclosure Statement Charges – hard copy Rs.100

Insurance Related BORROWER

Credit Shield Insurance Premium Charges Rs. 463
Legal, Repossession & Incidental Charges Minimum Rs.2000 or Actuals whichever is higher
Loan cancellation & Loan Re-Booking Charges Rs.1000
Loan cancellation charges 0 days to first EMI date:Nil, Tenor less than or equal to 12 months - 3% , Tenor
between >12 to <=24 months - 4% ,Tenor greater than 24 months - 5%
Loan Restructuring Charges 3%
Mandate Registration Charges Rs. 500
Penal Charges (exclusive of GST) 36% per annum on unpaid installment.
Processing Fees Rs. 3684
RC Document updation charges Rs. 120
Stamp Duty/Stamping/Franking Charges (Excluding GST) Rs. 200
Statement of Accounts - hard copy Rs.50
Swap Charges Rs.1000
Value Added Services T – Health Rs. 1500

NUMBER OF INSTALLMENTS: 30 DUE DATE: 03/06/2025 INSTALLMENTION AMOUNT

FIRST INSTALLMENT: FROM 03/06/2025 6277

LAST INSTALLMENT: TO 03/11/2027 5899

OR
Borrower and Guarantor are requested to note that
if there is a detaut in making payment of Principal or interest or any other amount wholly or partly levied by the Company.on or before due date, then such
overdue loan account shall be classified as SMA(Special Mention account) or NPA (Non-performing asset) as per RBI regulations as indicated in below

Overdue Classification
For a period upto 30 days SMA-0
For a period more than 30 days and Upto 60 days SMA-1
For a period more than 60 days and upto 90 days SMA-2
For a period more han 90 days NPA*

*Upgradation of accounts classified as NPAs.

Loan account once classified as NPA can be upgraded as standard only after entire arrears of principal, interest and any other amount are paid by the
borrower.
Illustration for Classification of borrowers account as SMA/NPA for easy reference:
If Due date of a Loan account repayment is April 05,202X, then indicate SMA/NPA classification shall be as follows:

Overdue period of principal/Interest/ SMA/NPA Classification

SMA/NPA Classification due
Any other amount Category

Upto 30 days SMA - 0 April 05, 202X

More than 30 days and upto 60 days SMA - 1 May 05, 202X

More than 60 days and upto 90 days SMA - 2 June 04, 202X

Over 90 days NPA July 04, 202X

If due date of a loan account is April 05, 202X, and full dues are not received by the company on or before this date, the date of overdue shall be April 05,
202X and this account shall be tagged as SMA - 0.
If the loan account continues to remain overdue then this account shall be tagged as SMA-1 on May 05, 202X i.e., upon completion of 30 days of being
continuously overdue. Accordingly, the date of SMA-1 classification of that account shall be May 05, 202X.
If the loan account continues to remain overdue, it shall be tagged as SMA-2 on June 04, 202X, i.e., upon completion of 60 days of being continuously
overdue Accordingly, the date of SMA-2 classification for that account shall be June 04, 202X
Similarity, if the loan account continues to remain overdue further, it shall be classified as NPA on july 04,202X
Schedule-II forming part of the Loan Agreement
Repayment Schedule

O/S Post O/S Post

S. No. Due Date EMI/Installment Principal Interest S. No. Due Date EMI/Installment Principal Interest
Inst.Payment Inst.Payment

1 03/06/2025 6277 3611 2666 135352 31

2 03/07/2025 6277 3495 2782 131857 32
3 03/08/2025 6277 3476 2801 128381 33
4 03/09/2025 6277 3550 2727 124831 34
5 03/10/2025 6277 3711 2566 121120 35
6 03/11/2025 6277 3704 2573 117416 36
7 03/12/2025 6277 3863 2414 113553 37
8 03/01/2026 6277 3865 2412 109688 38
9 03/02/2026 6277 3947 2330 105741 39
10 03/03/2026 6277 4248 2029 101493 40
11 03/04/2026 6277 4121 2156 97372 41
12 03/05/2026 6277 4275 2002 93097 42
13 03/06/2026 6277 4299 1978 88798 43
14 03/07/2026 6277 4452 1825 84346 44
15 03/08/2026 6277 4485 1792 79861 45
16 03/09/2026 6277 4581 1696 75280 46
17 03/10/2026 6277 4730 1547 70550 47
18 03/11/2026 6277 4778 1499 65772 48
19 03/12/2026 6277 4925 1352 60847 49
20 03/01/2027 6277 4985 1292 55862 50
21 03/02/2027 6277 5090 1187 50772 51
22 03/03/2027 6277 5303 974 45469 52

23 03/04/2027 6277 5311 966 40158 53

24 03/05/2027 6277 5452 825 34706 54
25 03/06/2027 6277 5540 737 29166 55
26 03/07/2027 6277 5677 600 23489 56
27 03/08/2027 6277 5778 499 17711 57
28 03/09/2027 6277 5901 376 11810 58
29 03/10/2027 6277 6034 243 5776 59
30 03/11/2027 5899 5776 123 0 60

*Please note:
a.The disbursement of Loan, i.e., the actual date of transfer of funds by Lender, shall be subject to submission of all the necessary documents by the
Borrower to the satisfaction of the Lender and not immediately upon execution of the Agreement. The final Repayment Schedule shall be computed from the
date of disbursement of Loan and communicated to the Borrower, which shall, in the event of any conflict, supersede and override the Repayment Schedule
which is attached herein with the Agreement. Such subsequent communication containing the final Repayment Schedule shall be binding on the Borrower
and form part and parcel of the Loan Agreement.
b.The interest shall become payable from the date of disbursement of Loan. The amount of first and last EMI may vary depending upon the date of
disbursement.
Example:
For Customers opting for Repayment through e-Mandates:
Scenario 1: For Loans disbursed between 01-01-2024 to 2-01-2024 , the Due Date of first EMI shall be on 03-02-2024. In this case the amount of first EMI
shall be higher than the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
Scenario 2: For Loans disbursed between 03-01-2024 to 19-01-2024 , the Due Date of first EMI shall be on 03-02-2024. In this case the amount of first EMI
shall be same with the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
Scenario 3: For Loans disbursed between 20-01-2024 to 31-01-2024, the Due Date of first EMI shall be on 03-03-2024. In this case the amount of first EMI
shall be higher than the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
For Customer opting for Repayment through other means:
Scenario 1: For Loans disbursed between 01-01-2024 to 4-01-2024 , the Due Date of first EMI shall be on 05-02-2024. In this case the amount of first EMI
shall be higher than the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
Scenario 2: For Loans disbursed between 05-01-2024 to 19-01-2024 , the Due Date of first EMI shall be on 05-02-2024. In this case the amount of first EMI
shall be same with the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
Scenario 3: For Loans disbursed between 20-01-2024 to 31-01-2024, the Due Date of first EMI shall be on 05-03-2024. In this case the amount of first EMI
shall be higher than the rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.

The above scenarios are only for illustrative purposes. The actual Due Dates and amount of each EMI are to be referred and read from the final Repayment
Schedule only.

The Due date as specified in this repayment schedule of the Loan Agreement may differ based on the disbursement date. The Actual EMI start date is
subject to the submission of all the necessary documents by the Borrower to the satisfaction of the Lender and the same shall be communicated to the
Borrower via Welcome Letter. In the event of any conflict between the Due date specified in the repayment schedule of the Loan Agreement and the
Welcome Letter, the revised Repayment Schedule as provided together with the Welcome Letter as per the due date mentioned therein shall be final and
binding.

VERIFICATION BORROWER CO-BORROWER

BAPAN MANDAL
I ...................................................................................... the Borrower(s) herein, do hereby verify and confirm to abide by all the clauses stated supra and in case of any default,
the Company shall be at liberty to initiate appropriate action against me including re possession of the Asset financed to me.
IN WITNESSETH WHERE OF THE PARTIES HERE TO HAVE SET THEIR HANDS ON THE DATE FIRST HERE IN ABOVE WRITTEN

Documents Delivered by the within named Lender Signed and delivered by Signed and delivered by
M/s TVS Credit Services Limited by the hand of the within named BORROWER/S through the hands the within named CO-BORROWER/S through the
Authorised Representative its authorised signatory/ Mr. __________________ its authorised signatory/ Mr. __________________
MANOJKG and Mr. __________________________________ and Mr. __________________________________
Mr. _________________________________

For TVS credit services Limited

BORRWER'S SIGNATURE CO-BORRWER'S SIGNATURE

Sayeekrishnan L (5000937)
Head-Operations
Authorised Signatory

Part 1 (Interest rate and fees/charges)

1 Loan proposal/ account No. 3212TW0018747 Type of Loan Two Wheeler Loan

2 Sanctioned Loan amount (in Rupees) 138963

Disbursal schedule
3 (i) Disbursement in stages or 100% upfront. 100% upfront
(ii)If it is stage wise, mention the clause of loan agreement having relevant details
4 Loan term (year/months/days) 30 Months

5 Instalment details1

Type of instalments Number of EPIs EPI (Rs) Commencement of repayment, post sanction

Refer Installment amount in

Monthly 30 28 Days (03/06/2025)
Annex C

6 Interest rate (%) and type (fixed or floating or hybrid) 14.2% (Fixed)

7 Additional Information in case of Floating rate of interest

Reference Benchmark Reset periodicity (Months) Impact of change in the reference benchmark
Spread (%) (S) Final rate (%) R = (B) + (S)
Benchmark rate (%) (B)
B S EPI (Rs) Number of EPIs
NA NA NA NA NA NA NA NA

8 Fee / Charges (Inclusive of applicable taxes)

Payable to third party through TVS Credit Services
Payable to TVS Credit Services Limited (A)
Limited (B)
Amount (in Rs) or Amount (in Rs) or
One-time/Recurring Percentage (%) as One-time/Recurring Percentage (%) as
applicable applicable
(i) Processing fees One-time Rs.3684 - -
(ii) Stamping Charges (GST Not Applicable) One-time Rs.200 - -
(iii) Mandate Registration Charges One-time Rs.500 - -
(iv) Verification Charges One-time Rs.0 - -
(v) Administrative Charges One-time Rs.300 - -
(vi) Documentation Charges One-time Rs.300 - -
(vii) RC Document updation charges One-time Rs.120 - -
(viii) Credit Shield - - One-time Rs.463

Value Added Services (VAS)

(i) T Health Gold - One-time Rs. 1500

(ii) T Health Silver - - One-time Rs. 0
(iii) Instacard Basic [Enrollment Fees] One-time - - -
(iv) Instacard Standard [Enrollment Fees] One-time - - -
(v) Instacard Premium [Enrollment Fees] One-time Rs. 699 - -

9 Annual Percentage Rate (APR) (%)2(Excluding applicable taxes) 29.23%

10 Details of Contingent Charges (in Rs or %, as applicable) (Inclusive of applicable taxes)

(i) ACH Failure Charges Max Rs.750

(ii) Bounce Charges Max Rs.750

(iii) Cash collection/Visit Charges Max Rs.200 per visit

(iv) Copy of Loan Agreement Rs.100/-

(v) Duplicate NDC/NOC Charges Rs.500/-

(vi) Duplicate Repayment Schedule - Hardcopy Rs.50/-

a) Remaining Loan Tenor is <=12 months: 3% on principal outstanding

(vii) Foreclosure Charges b) Remaining Loan Tenor is from >12 to <=24 months :% on principal outstanding
c) Remaining Loan Tenor is >24 months : 5% on principal outstanding

(viii) Foreclosure Statement Charges - Hardcopy Rs.100/-

(ix) Legal, Repossesssion & Incidental Charges Minimum Rs.2000/- to Actuals whichever is Higher

0 days to First EMI date: Nil

Tenor lesser than or equal to 12 months - 3%
(xi) Loan Cancellation Charges
Tenor between >12 months to <=24 months - 4%
Tenor Greater than 24 months - 5%

(xii) Loan Restructuring Charges 3%

(xiii) Penal Charges ( Exclusive of GST ) 36% Per annum on unpaid installment

(xiv) Statement of Accounts - Hardcopy Rs.50/-

(xv) Swap Charges Rs.1000/-

1The given Details of Installments i.e., the amount of EPI/EMI and date of Commencement of repayment are for illustrative purposes only. The actual Details of Installments shall be in accordance with the
final repayment schedule which shall be communicated to the Borrower in writing along with the final KFS. The registered address and/or mobile number of the Borrower as captured in the application form
and other loan documents such as sanction letter and loan agreement shall be used for such sending such communication.

2The above computation for APR is for illustrative purposes only. The final APR shall be computed basis the date of actual disbursement of the sanctioned loan amount. Upon actual disbursement of the
sanctioned loan amount, the final KFS containing the final APR shall be communicated to the Borrower in writing. The registered address and/or mobile number of the Borrower as captured in the
application form and other loan documents such as sanction letter and loan agreement shall be used for such sending such communication.

Part 2 (Other qualitative information)

1 Clause of Loan agreement relating to engagement of 10.30 The Lender/TVS Credit/Company shall, without prejudice to its rights to
recovery agents perform such activities itself or through its office employees, be entitled to appoint
one or more person(s) (“Service Providers”) as the Lender/TVS Credit/Company
may select and to delegate to such party all or any of its functions, rights and
powers under the Transaction Documents including the rights and authority to
receive on behalf of the Lender/TVS Credit/Company from the Borrowers all
outstanding dues under the loan agreement by engaging recovery agents and to
perform and execute all lawful acts, deeds, matters and things connected therewith
and incidental thereto. The Borrowers expressly and irrevocably consent that for
any claim against the Service Providers, the Lender/TVS Credit/Company shall not
be liable and the claim of the Borrowers on this account shall be against the
Service Providers only.

2 Clause of Loan agreement which details grievance 10.31 The Lender/TVS Credit/Company shall be accountable for any inappropriate
redressal mechanism behavior by its employees or employees of its Service Providers. In the event the
Borrower is aggrieved by the behaviour or acts of any employees of its Service
Providers then the Borrower may lodge its grievance with:
Grievance Redressal Officer appointed as the Grievance Redressal Officer (GRO)
under the Fair Practices Code and digital lending guidelines issued on 02.09.2022
who can be approached by the public for resolution of complaints against the
Lender/TVS Credit/Company. The Borrower may lodge a complaint by sending an
email at [email protected]. If the complaint / dispute is not redressed within a
period of one month, the customer may appeal to the Officer-in-Charge of the
Regional Office of Department of Non-Banking Supervision (DNBS), Reserve Bank
of India, Fort Glacis, Rajaji Salai, Chennai 600 001, Tamil Nadu, Tel: 044
25393406, under whose jurisdiction the registered office of the Lender/TVS
Credit/Company falls. For the benefit of the Borrower, the above information on
“grievances” will be displayed at the Lender/TVS Credit/Company’s branches /
places where business is transacted.

3 Phone number and email id of the nodal grievance Email: [email protected]

redressal officer Mobile: 7305963580

4 Whether the loan is, or in future maybe, subject to transfer Yes

to other REs or securitisation (Yes/ No)

5
In case of lending under collaborative lending arrangements (e.g., co-lending/ outsourcing); following additional details may be furnished:

Name of the originating RE, along with its Name of the partner RE along with its
Blended rate of interest
funding proportion proportion of funding

NA NA NA

6
In case of digital loans, following specific disclosures may be furnished:

(i) Cooling off/look-up period, in terms of RE’s board approved policy, during which borrower shall
NA
not be charged any penalty on prepayment of loan

ii) Details of LSP acting as recovery agent and authorized to approach the borrower NA

Computation of APR

Sr. No. Parameter Details

1 Sanctioned Loan amount (in Rupees) (Sl no. 2 of the KFS – Part 1) 138963
2 Loan Term (in years/ months/ days) (Sl No.4 of the KFS – Part 1) 30 months
a) No. of instalments for payment of principal, in case of non – equated periodic loans NA
Type of EPI Monthly

b) Amount of each EPI (in Rupees) and Refer Installment Amount in Annex C

Nos. of EPIs (Sl No. 5 of the KFS – Part 1) 30 Months

c) No. of instalments for payment of capitalised interest, if any NA
d) Commencement of repayments, post sanction (Sl No. 5 of the KFS – Part 1) 28 Days (03/06/2025)1
3 Interest rate type (fixed or floating or hybrid) (Sl No. 6 of the KFS – Part 1) Fixed
4 Rate of Interest (Sl No. 6 of the KFS – Part 1) 25.01%
Total Interest Amount to be charged during the entire tenor of the loan as per the rate prevailing on
5 48969
sanction date (in Rupees)-(a)

Out of the above amount paid as Interest Subvention by the OEM/Dealer -(b) 0

Total Net Interest Amount payable by the customer (a) - (b) 48969

6 Fee/ Charges payable (in Rupees) 7766

(a) Payable to TVS Credit Services Limited (Sl No.8A of the KFS -Part 1) (in Rupees) 5803

Payable to a third-party routed through TVS Credit Services Limited (Sl No.8B of the KFS – Part 1)
(b) 1963
(in Rupees)

7 Net disbursed amount (in Rupees) 131197

8 Total amount to be paid by the borrower (sum of 1 and 5) (in Rupees) 187932

9 Annual Percentage rate2- Effective annualized interest rate 3 (Sl No.9 of the KFS -Part 1) 29.23%

10 Schedule of disbursement as per terms and conditions 100% upfront

From 03/06/2025 Till 03/11/2027 (3rd of

11 Due date of payment of instalment and interest
Every month)4

1
The given date of Commencement of repayment is for illustrative purposes only. The actual details of date of Commencement of repayment shall be in
accordance with the final repayment schedule which shall be communicated to the Borrower in writing along with the final KFS. The registered address
and/or mobile number of the Borrower as captured in the application form and other loan documents such as sanction letter and loan agreement shall be
used for such sending such communication.
2
The above computation for APR is for illustrative purposes only. The final APR shall be computed basis the date of actual disbursement of the
sanctioned loan amount. Upon actual disbursement of the sanctioned loan amount, the final KFS containing the final APR shall be communicated to the
Borrower in writing. The registered address and/or mobile number of the Borrower as captured in the application form and other loan documents such as
sanction letter and loan agreement shall be used for such sending such communication
3
Computed on net disbursed amount using IRR approach and reducing balance method
4
The given Due date of payment of instalment and interest are for illustrative purposes only. The actual Due date of payment of instalment and interest
shall be in accordance with the final repayment schedule which shall be communicated to the Borrower in writing along with the final KFS. The registered
address and/or mobile number of the Borrower as captured in the application form and other loan documents such as sanction letter and loan agreement
shall be used for such sending such communication.

Instalment No. Outstanding Principal (in Rupees) Principal (in Rupees) Interest (in Rupees) Instalment (in Rupees)2

1 138963 3611 2666 6277

2 135352 3495 2782 6277
3 131857 3476 2801 6277
4 128381 3550 2727 6277
5 124831 3711 2566 6277
6 121120 3704 2573 6277
7 117416 3863 2414 6277
8 113553 3865 2412 6277
9 109688 3947 2330 6277
10 105741 4248 2029 6277
11 101493 4121 2156 6277
12 97372 4275 2002 6277
13 93097 4299 1978 6277
14 88798 4452 1825 6277
15 84346 4485 1792 6277
16 79861 4581 1696 6277
17 75280 4730 1547 6277
18 70550 4778 1499 6277
19 65772 4925 1352 6277
20 60847 4985 1292 6277
21 55862 5090 1187 6277
22 50772 5303 974 6277
23 45469 5311 966 6277
24 40158 5452 825 6277
25 34706 5540 737 6277
26 29166 5677 600 6277
27 23489 5778 499 6277
28 17711 5901 376 6277
29 11810 6034 243 6277
30 5776 5776 123 5899
1The above repayment schedule is for illustrative purpose only. The final repayment schedule shall be computed basis the date of actual disbursement of the sanctioned loan amount. Upon actual
disbursement of the sanctioned loan amount, the final KFS shall be communicated to the Borrower in writing. The registered address and/or mobile number of the Borrower as captured in the application
form and other loan documents such as sanction letter and loan agreement shall be used for such sending such communication
2Please Note
a. The disbursement of Loan, i.e., the actual date of transfer of funds by Lender, shall be subject to submission of all the necessary documents by the Borrower to the satisfaction of the Lender and not
immediately upon execution of the Agreement. The final Repayment Schedule shall be computed from the date of disbursement of Loan and communicated to the Borrower, which shall, in the event of any
conflict, supersede and override the Repayment Schedule which is attached herein with the Agreement. Such subsequent communication containing the final Repayment Schedule shall be binding on the
Borrower and form part and parcel of the Loan Agreement.
b. The interest shall become payable from the date of disbursement of Loan. The amount of first and last EMI may vary depending upon the date of disbursement.

Example

Scenario 1: For Loans disbursed between 01-01-2024 to 4-01-2024 , the Due Date of first EMI shall be on or before 05-02-2024. In this case the amount of first EMI shall be higher than the rest of the EMI
amounts and last EMI amount may be higher or lower than the remaining EMI amounts.

Scenario 2: For Loans disbursed between 05-01-2024 to 19-01-2024 , the Due Date of first EMI shall be on or before 05-02-2024. In this case the amount of first EMI shall be same with the rest of the EMI
amounts and last EMI amount may be higher or lower than the remaining EMI amounts.

Scenario 3: For Loans disbursed between 20-01-2024 to 31-01-2024, the Due Date of first EMI shall on 05-03-2024. In this case the amount of first EMI shall be higher than the
rest of the EMI amounts and last EMI amount may be higher or lower than the remaining EMI amounts.
The above scenarios are only for illustrative purposes. The actual Due Dates and amount of each EMI are to be referred and read from the final Repayment Schedule only

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