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BRD Sample

Vietcombank is facing a business problem due to limited banking service hours, which negatively impacts customer experience. To address this, the bank plans to implement an Internet Banking system that allows customers to manage their accounts 24/7. The system will include features for digital profile management, account management, transaction management, and customer support.

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29 views1 page

BRD Sample

Vietcombank is facing a business problem due to limited banking service hours, which negatively impacts customer experience. To address this, the bank plans to implement an Internet Banking system that allows customers to manage their accounts 24/7. The system will include features for digital profile management, account management, transaction management, and customer support.

Uploaded by

quocchivo.cuc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Current business problem:


Currently, Vietcombank offers limited banking services on weekdays (8 hours per day). This
does not provide enough service hours to customers as the bank is not open 24/7. This
provides a bad experience for customers and makes them leave.
2. The proposed solution:
Vietcombank wants to build a “Internet Banking” system so that the customer can login to
their account and manage their account 24/7.
3. System(s) impacted:
Internet Banking functions will be added to customer facing website: vietcombank.com
4. Assumptions/Dependencies:
N/A
5. Business requirements:
5.1 Digital Profile management
5.1.1 Ability for the user to register
5.1.2 Ability for the user to log in
5.1.3 Ability for the user to change password
5.1.4 Ability for the user to change PIN code
5.1.5 Ability for the user to retrieve password
5.1.6 Ability for the user to retrieve user id

5.2 Account management


5.2.1 Ability for the user to view account summary
5.2.2 Ability for the user to view account history
5.2.3 Ability for the user to edit personal information
5.2.4 Ability for the user to view statements
5.2.5 Ability for the user to download statements
5.2.6 Ability for the user to view limit of daily transaction
5.2.7 Ability for the user to view all accounts of him/herself
5.2.8 Ability for the user to set up money tracker

5.3 Transaction management


5.3.1 Ability for the user to view transaction list
5.3.2 Ability for the user to view transaction detail
5.3.3 Ability for the user to transfer money to other accounts
5.3.4 Ability for the user to set time for transferring money
5.3.5 Ability for the user to recharge mobile phone account
5.3.6 Ability for the user to save the recipients' account information to contact list
5.3.7 Ability for the user to select a recipient from contact list
5.3.8 Ability for the user to pay bills

5.4 Support & Help


5.4.1 Ability for the user to view FAQs
5.4.2 Ability for the user to report the error of the system
5.4.3 Ability for the user to send message to customer service
5.4.4 Ability for the user to call hotline
5.4.5 Ability for the user to view latest updates
5.4.6 Ability for the user to post feedbacks

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