N4 MANAGEMENT COMMUNICATION ASSIGNMENT
BACKGROUND INFORMATION
You are the manager of SMK Civil Engineering Group and your company is located
in Midrand. The workforce consists of both permanent and temporary employees.
Your Human resources and finance departments are the driving force of your
company.
QUESTION 1: PRÉCIS
Write a précis of not more than 100 words about the article on the ADDENDUM
(attached) that appeared in the Saturday Star. Use a different heading from the one
in the article and write down the number of words you used at the end of your
paragraph.
Content Language Coherence Heading Words
10 4 4 1 1
[20]
QUESTION 2: LETTER TO THE PRESS
Write a letter to the local newspaper, Khanyisa Weekly, as part of a service to the
community wherein you educate the community on how to avoid being a victim of
fraud during the festive season.
• Give THREE areas that fraudsters normally target and provide ways to protect
yourself against them.
• Give at least TWO reasons why the public needs to be more careful.
Content Language Format
12 8 5
[25]
QUESTION 3: INVESTIGATION REPORT
After reading the newspaper report on how the public is easily scammed during the
festive season, management requested the human resources officer to conduct an
investigation to find out whether the workforce has been affected by this problem in
the past, and then hand in a report with the findings. The instruction was given on 7
November and the report is to be submitted by 12 November 2016. Present the
report in memo format using the following headings:
1. Terms of reference
2. Procedure (Three methods used)
3. Findings
4. Conclusion
N4 MANAGEMENT COMMUNICATION ASSIGNMENT
5. Recommendations
6. Signature
Content Language Format
15 10 5
[30]
QUESTION 4: MEMORANDUM
Following the outcome of the investigation, management decided to call a fraud
specialist, Ms. Cathy More from Compuscan, to come and give a presentation on
how to avoid becoming a fraud victim. For this purpose a breakfast workshop has
been arranged on 27 November 2016 from 9:00 to 11:00 in the company auditorium
and attendance is compulsory.
Use the ANSWER SHEET (attached) to write a memorandum to inform staff of the
workshop.
Content Language Format
10 3 2
[15]
QUESTION 5: LETTER OF APPOINTMENT
Your company held interviews for a position of junior accountant. Kabelo Mokone
was the successful candidate. Write the appointment letter that your company sent
Mr. Mokone.
Content Language Format
10 6 4
[10]
TOTAL: 100
N4 MANAGEMENT COMMUNICATION ASSIGNMENT
ADDENDUM A
BE SAFE FROM FRAUD THESE HOLIDAYS
Summer holidays may be a time for relaxing, and because of that, this becomes the
favourite season for criminals to do their trade. Criminals are aware that people are
spending more and shops and malls are busier. During the same period ATM fraud
incidents are at their highest.
ATM fraud occurs when a fraudster approaches you as you enter your PIN. The
fraudster then distracts you and takes your card or swops it with another card. You
think your card has been retained by the ATM or in the case of a swopped card that
your card is not working.
While you attempt to figure out how to get your card back from the ATM or why your
PIN is not working, the criminals visits another ATM with your card, enters the PIN
and withdraws the available funds. Card swopping and theft is difficult to prevent
because the real card and PIN are used. The transaction thus appears normal to the
bank.
To prevent this, Nel advises you to be vigilant at ATM's and never allow strangers to
approach or disturb you. If you are disturbed cancel your transaction immediately and
leave the ATM. Most importantly, you should never let anyone see you entering your
N4 MANAGEMENT COMMUNICATION ASSIGNMENT
PIN. You should also remove any slips that may still be in the machine before
entering your card, as fraudsters will often claim they left their slip in the ATM to gain
access to the machine while you are entering your PIN.
'If you have been defrauded, contact your bank immediately to cancel your card and
alert the closest security guard.' By familiarising yourself with potential dangers and
staying especially cautious at crowded holiday destinations you should be able to
have a fraud-free festive season.' says Nitesh Patel, the head of customer financial
solutions and personal banking at Standard Bank
Travel and accommodation scams:
Other common scams to be wary of this time of year are travel and holiday
accommodation scams. Check that the advertised holiday accommodation you are
interested in does, in fact, exist. Try to negotiate a smaller deposit and so that you
can pay the balance on the day you get access to the accommodation – this will limit
your losses if it is a scam.
If you have been scammed, report the perpetrator to the police as soon as possible.
'Unfortunately, it is almost impossible to get your money back, but by reporting them,
at least you can stop others from falling prey to the scam,' Patel says.
With identity theft someone pretends to be you by assuming your identity. It can be
devastating, and it can take months before you find out – by which time a lot of
damage may have been done to your reputation and credit record.
Standard Bank says about 3 600 cases of identity theft were reported last year and
the number is expected to rise, while Wesbank says it is estimated that identity theft
costs South African businesses more than R 1 billion a year, and those who are
responsible rarely get caught.
Criminals will typically use an ID document with a changed photo, open accounts,
and then use that ID number to buy on credit and take out loans without ever
repaying them. 'Customers need to be on their guard,' Patel says. 'It is easy to throw
away documents containing bank account details or other personal data, not
realising that the implications and long-term costs could be great.'
