Communication skills
AMOUD UNIVERSITY FACULTY OF
ENGINEERING
Instructions:
I. Do all the questions in each case (1,2,3,4, and 5)
II. Don’t copy answers from any other group, as this will lead to cancellation
III. Read chapters 1 and 2 in your notes before answering any questions’ case
IV. Any key solution from other sources except chapters 1 and 2 will be cancelled
V. Write your names at the back of the paper with clear handwriting
Case Study 1: Importance of Communication in Engineering
Introduction
A group of engineers in Hamdi Construction is assigned to design a new bridge. They come from
diverse backgrounds—some are from Bangladesh, and two are Ethiopians—leading to varying
opinions on design priorities. During initial meetings, miscommunication creates confusion
about project requirements and timelines. As a result, the team struggles to collaborate
effectively. This case highlights the important role of clear communication in engineering
projects.
Questions
1. Why is effective communication essential for successful engineering projects?
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2. What strategies can be implemented to ensure team members understand each other?
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3. How can team diversity be leveraged to enhance communication?
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4. What tools can facilitate better collaboration among team members?
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Case Study 2: Barriers to Communication
Introduction
An engineering firm, Sacadin Construction, collaborates with the Borama municipal government
on a public infrastructure project. Engineers face challenges in conveying technical details to
non-engineering stakeholders. This gap in understanding results in delays and frustration on both
sides. Miscommunication creates a lack of trust and hampers(delays) progress. This case
underscores the importance of overcoming barriers in communication.
Questions
1. What common barriers hinder effective communication between engineers and
stakeholders?
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2. How can engineers adapt their communication style for non-technical audiences?
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3. What role does feedback play in improving communication?
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4. How can visual aids enhance understanding in technical discussions?
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Case Study 3: Fundamentals of Spoken Communication
Introduction
A senior engineering student at Amoud University presents a new technology to a mixed
audience of technical and non-technical staff. Despite having valuable insights, the engineer
struggles to keep the audience engaged(participating). The presentation lacks clarity and fails to
resonate(affect) with listeners. This case illustrates the importance of improving spoken
communication skills. Effective presentations require not just information, but also engagement
techniques.
Questions
1. What techniques can enhance the effectiveness of spoken communication?
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2. How can engineers tailor their presentations for diverse audiences?
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3. What role does clarity play in spoken communication?
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4. How can storytelling be used to improve audience engagement?
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Case Study 4: Voice Modulation and Tone
Introduction
Abdisamad Hassan, an engineering manager, provides feedback to a junior engineer on a project
report. The manager’s tone is perceived as unpleasant, leading to the junior engineer feeling
demotivated. This negative feedback environment affects the junior engineer’s confidence. The
case highlights how tone and voice modulation significantly impact communication
effectiveness. Constructive feedback is crucial(important) for professional growth.
Questions
1. How does tone influence the reception of feedback in a professional setting?
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2. What strategies can managers use to deliver constructive criticism effectively?
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3. How can positive reinforcement be integrated into feedback sessions?
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4. What impact does a supportive tone have on employee motivation?
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Case Study 5: Effective Use of Language
Introduction
A team of senior students from Amoud University is preparing a proposal for a government grant
to fund an engineering project. The proposal is filled with technical jargon, making it difficult for
reviewers to understand. Key ideas are obscured, risking the chance of funding approval. This
case emphasizes the importance of clear language in written communication. Effective proposals
must be accessible to a broad audience.
Questions
1. What are the risks associated with using technical jargon in proposals?
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2. How can language be simplified while maintaining accuracy?
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3. What strategies can be employed to ensure clarity in written documents?
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4. How can feedback from peers improve proposal quality?
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