NHS England
NHS Improvement
Job description and person specification
Position
Job title Business and Project Support Directorate/ Region National Vaccine Deployment Programme
Pay band AFC Band 6 Responsible to Operations Delivery Lead
Salary £32,306- £39,027 Accountable to Operations Delivery Lead
Tenure Fixed Term or Secondment to 31 March 2023 Responsible for Responsible for day to day work assigned
whilst workings as part of the Hospital Hub Delivery
Model team
Funding Base TBC (Flexible)
Arrangements
Our Organisation NHS England and NHS Improvement Values and Behaviours
NHS England and NHS Improvement came together on 1 April 2019 Having listened to our staff over the last year, we aim to create a healthy
as a new single organisation. The NHS Long Term Plan focuses on and high performing organisation, underpinned by the NHS Constitution
delivering integrated care to patients at the local level and we can values:
best support the NHS to deliver this as a single integrated • Respect and dignity.
organisation. • Commitment to the quality of care.
• Compassion
Our new operating model represents a strong shift to regional delivery • Improving lives.
supported by expert corporate teams. Local health • Working together for patients.
systems are supported by our integrated regional teams who play • Everyone counts.
a major leadership role in the geographies they manage. We are
jointly committed to creating and maintaining a fair and supportive Our people all have a part to play in helping to shape and develop our culture
working environment and culture, where contributions are fully and in embedding and living these values.
recognised and valued by all and staff feel empowered to carry out
their duties to the best of their abilities. As employers we are Our behaviours: leading by example:
committed to promoting and protecting the physical and mental • We prioritise patients in every decision we take.
health and well-being of all our staff. This underpins our values as • We listen and learn.
set out in the NHS Constitution, supports us to be an Employer of • We are evidence-based.
Choice and ultimately enables our employees to support the • We are open and transparent.
effective care of our patients. • We are inclusive.
• We strive for improvement
The seven integrated regions of our joint enterprise will work with local
systems to support and improve how care is provided to patients and
communities. These regions will be supported by the corporate centre
providing expertise and developing policy. The focus will be on
guiding and managing the delivery of services through local integrated
health systems, sustainability and transformation partnerships, and
devolution areas.
Service and team About the role
The Hospital Hub delivery model is part of the Covid Vaccination Cell In the Business and Project Support role, the post holder will work as part of a
responsible for delivering Covid vaccinations in Hospital settings. The dynamic team to deliver an effective service supporting managers and staff
team is responsible for operational delivery, whilst working with across the Hospital Hub delivery model of the Covid 19 Vaccination and
stakeholders and other delivery models, to maximise the capacity available Healthcare Worker Flu Programme.
to achieve uptake and performance. The team also has responsibility for
the Healthcare Worker Flu vaccination programme and is working to align
the two programmes.
In particular the post holder will:
• Provide business and office management support, contributing to the
completion of business returns and reports, update on budgets and
supporting team business plan.
• Act as the main point of contact with stakeholders on the management
of relevant activities.
• Organising and/or facilitating multi-disciplinary meetings where agreed
and present on progress, ensuring that all actions are logged and
followed up as required.
• Support teams to ensure that the portfolio of tasks/projects is planned,
managed and delivered effectively.
• Support and inform the targeting of resources, monitoring spends,
implementation and evaluation of the tasks/projects by providing high
quality support including complex information and analysis,
communications and stakeholder management.
• Ensure accurate and open communication and co-ordination with a
range of organisations and individuals, researching and drafting
correspondence and papers and ensuring the management of specific
tasks, lead reporting and analysis across a range of specialties,
functions and projects.
• Be a key member of the team as well as supporting effective
communication and stakeholder management, both internally and
externally.
Key Job specifics and responsibilities Key accountabilities
Key Functional Responsibilities
Improving quality and outcomes
Analytical/Judgemental
• To support contract management and continuous improvement. • Undertake complex and detailed information analysis of specific
• To work collaboratively across the wider Health and Care matrix. projects/reports requiring high levels of concentration.
• Contribute to strategic planning • Update, maintain, organise, gather and analyse information to
• Support implementation of strategic modernisation / service predict/meet future organisational and team needs by identifying best
improvement, public health, workforce or commissioning strategies professional practice.
and any associated action plans. • Monitor and evaluate risks and issues using a tracking mechanism to
• Responsible for the development and maintenance of databases enable a proactive resolution and escalation processes.
required for regular reports.
• Contribute to the information management of performance, taking a lead
for specific projects.
Enabling patient and public involvement • Provide coordination of and participate in relevant meetings, reporting
• To act as a champion for patients and their interests and involve the attendance and providing information advice and support where
public and patients in the policy development and decision making requested.
of NHS England and NHS Improvement.
Communication
• To ensure all public and patient contact with the office is of the
highest professional standard. • Work with members of the team and key stakeholder to investigate the
causes of any variance from plan/delivery targets and contribute to the
• To embed patient and public involvement within NHS England and implementation of solutions.
NHS Improvement at all levels of decision making. • Support the development of internal and external communications
where required by regular contact with the teams, stakeholders and
Promoting equality and reducing inequalities
Communications team.
• To uphold organisational policies and principles on the promotion of • Responsible for preparation of correspondence and complex papers, as
equality. directed by Manager.
• To create an inclusive working environment where diversity where Financial and Physical Resources
diversity is valued, everyone can contribute, and everyday action
ensure we meet our duty to uphold and promote equality. • Deliver against organisational objectives, achieving quality outcomes,
prioritising own workload and working to tight deadlines.
Partnership and cross boundary working • Support and inform teams on the targeting of resources, monitoring
spends, implementing, evaluating and delivery of plans by providing
• To understand and develop the relationships between delivery sophisticated, high quality information and analysis.
models and between national and regional teams • Continually strive for delivering project/function outcomes, value for
Leadership for transformational change money and greater efficiency.
• Contribute to the financial delivery of the service ensuring it is cost
• To model a collaborative and influencing style of working, effective and delivered on time.
negotiating with others to achieve the best outcomes. Embedding
this approach across the Directorate.
Using insight and evidence for improvement People Management (as required)
• To promote learning, sharing and evaluation of support delivered to • Provide specialist training, advice and support on own
appropriate stakeholders. role/responsibilities where necessary.
• Supporting the team to ensure the timely capture of lessons learned • Support training and induction of new staff.
throughout the business task lifecycle. • Responsible for team supervision.
• Participate in the recruitment and selection process.
Developing an excellent organisation Information Management
• To ensure the health, safety and wellbeing of all staff within the
• Operate within and provide enhancements to current management
department.
information, reporting to enhance decision making processes.
• To ensure compliance with all confidentiality and governance
requirements within the department. • Updating, maintaining, organise, gather and analyse information to
predict/meet future organisational and team needs by identifying best
professional practice
• Lead on development, implementation, monitoring and evaluation of
new information systems.
• Responsible for the development and maintenance of databases
required for regular reports.
Research and Development
• Actively supports and contributes to the development of key
performance indicators for the successful assessment of performance
• Test and review new concepts, models, and practices.
• Contributes to ensuring there are processes in place for spreading and
sharing learning and outcomes.
Planning and Organisation
• Contribute to strategic planning.
• Support implementation of strategic
modernisation/service improvement, public health, workforce or
commissioning strategies and any associated action plans.
• Contribute to the development of performance and governance
strategies and the development and implementation of improvement
programmes.
• Contribute to the formulation of plans of up to three year and strategic
direction within the team.
• Deliver against objectives, achieving quality outcomes, prioritising own
workload and working to tight deadlines.
Policy and Service Development
• Proposes changes to own area, informing policy and making
recommendations for other projects delivery
• Contribute to the review and development of existing information
management systems.
Key Working Relationships
• Required to maintain constructive relationships with a broad range of
stakeholders.
• Participate in relevant internal and external working groups/projects,
services, and initiatives which may be highly complex, sensitive,
political, and contain contentious information with the aim of providing
information and analytical advice to the teams.
• Communicate information, risks, issues and dependencies, including
briefings and reports to project teams, sponsors and a range of internal
and external staff.
Organisational structure
Director
National Lead
Hospitals DM
Deputy Director
Hospitals DM
Head of Covid Head of Performance
Programme Manager
Operations & Delivery & HCW Reporting
8b
8d 8d
Planning & Assurance Planning & Assurance Business Support
Senior Analyst
Manager Manager Governance & Risk
8a
8a 8a 5
Business Support Data Analyst
6 7
Person specification
Criteria Essential Desirable Evidence*
Qualifications √ A/I
Educated to degree level in relevant subject or equivalent level of experience of
working at a similar level in specialist area. √
Further training or significant experience in project management, financial
management or supporting change management processes. √
Knowledge and Understanding of the Vaccine Deployment programme √ A/I
experience
Specialist knowledge in a relevant subject to post graduate level √
Experience and understanding of evaluating and measuring the performance of √
health services.
Experience in communications and stakeholder management. √
Comprehensive knowledge of project management and/or health information √
systems development.
Workforce development knowledge and experience. Working √
knowledge of Microsoft Project. √
Previous experience in similar role in public sector. √ √
A good understanding of the health and social care environment and roles and
√
responsibilities within it.
Skills A/I
Capabilities & Clear communicator with excellent writing, report writing and presentation skills;
Attributes capable of constructing and delivering clear ideas and concepts concisely and √
accurately for diverse audiences.
Evidence of success in effective project and programme management. Skills
for communication on complex matters and difficult situations, requiring √
persuasion and influence. √
Skills for nurturing key relationships and maintaining networks.
√
√
Ability to analyse and interpret information, pre-empt and evaluate issues, and √
recommend and appropriate course of action to address the issues. √
Problem solving skills and ability to respond to sudden unexpected demands.
Strategic thinking – ability to anticipate.
Attention to detail combined with the ability to extract key messages from √
complex analysis. √
Independent thinker with demonstrated good judgement, problem-solving and
analytical skills √
Takes decisions on difficult and contentious issues where there may be a
number of courses of action. √
Skills for supporting project management.
√
Previous experience in project management and planning.
√
Ability to engender trust and confidence and demonstrate integrity in the
provision of advice and support.
√
Skills for managing projects ensuring they meet financial targets.
Skills for manipulating information. √
Intermediate keyboard skills.
Ability to work without supervision. √
Able to work on own initiative, organising and prioritising own and others √
workloads to changing and often tight deadlines. An ability to maintain
confidentiality and trust. √
Values and Commitment to and focused on quality, promotes high standards in all they do. √ A/I
Behaviours Adaptability, flexibility and ability to cope with uncertainty and change √
Able to make a connection between their work and the benefit to patients and √
the public.
Consistently thinks about how their work can help and support clinicians and √
frontline staff deliver better outcomes for patients.
Values diversity and difference operates with integrity and openness. √
Works well with others, is positive and helpful, listens, involves, respects and √
learns from the contribution of others. √
Consistently looks to improve what they do, look for successful tried and tested
ways of working, and also seeks out innovation.
√
Actively develops themselves and supports others to do the same.
√
Understanding of and commitment to equality of opportunity and good working √
relationships.
Other A/I
* Evidence will take place with reference to the following information:
A Application form
I Interview
T Test or Assessment
C Certificate
