STUDENT MATERIALS FAQ GUIDE
Frequently Asked Questions Guide.
ADvTECH 2024
WHAT IS THE STUD ENT
INTRANET?
• The Student Intranet is a private site that allows
your institution to communicate, collaborate HOW DO I ACCE SS THE
and share documents securely with students. STUDE NT INTRANET?
• Go to your brand website:
WHAT C AN I FIN D ON • https://www.varsitycollege.co.za/
STUDENT INTRANET?
• https://www.iiemsa.co.za/
• https://www.rosebankcollege.co.za/
• Student Systems
• Student Resources • Navigate to the Current Students Tab
• Faculty Information
• IIE Policies
PASS WORD RESE T
STEPS
1. Open a web browser and type https://www.office.com into the address bar then push enter. H OW TO
2. Click on the Sign in button.
DOWN LOAD
3. Enter your @connect.edu.za email address, then click on Next.
MIC RO S OF T
O FFI CE 3 65
4. Enter your @connect.edu.za email address, then click on Next.
5. On the My account screen, under Office apps and devices, click on Install Office. This will
6. start the download of the OfficeSetup.exe file.
7. Once the file has downloaded, open File Explorer on your computer, click on Downloads,
8. then double click the OfficeSetup.exe file to start the installation.
F O R M O R E D E TA I L E D S T E P S A N D A S S I S TA N C E
PLEASE VISIT YOUR ONSITE IT OFFICE.
• Access the below site - https://advtechonline.sharepoint.com/sites/TertiaryStudents
• Login in with you ADvTECH issued account.
H OW TO
AC C E S S
STUDENT
M AT E R I AL S
• Select the module you are trying to access.
STUDENTS
S T RU G G L I N G
W I T H AC C E S S .
H OW TO
DOWN LOAD
FROM STU DEN T
M AT ERIA LS
Steps
1. Login to your student Material Site.
2. Select folder of Module folder.
3. Hover over the word document and select the
3 dots that appear.
If a word document gives you an error when opening, please
try the following:
STEPS
- Open the document online via Browser.
- If you are opening from the desktop app, verify that word is signed in with your ADvTECH account
only.
- If the error persists, please visit onsite IT.
- Kindly also ensure that you open Microsoft documents with the correct Microsoft version
TROUBLESHOOTING Microsoft Office 365.
WORD DOCUMENTS
T H AT A R E N ’ T
OPENING.
What to do if you receive the above error:
1. Close the file and any other open Microsoft related application e.g. Word, Excel, PowerPoint.
2. Open Microsoft Word and ensure that you are logged in with your ADvTECH issued account.
• Click File in the Top Left corner.
TROUBLESHOOTING
WORD DOCUMENTS
• Click Account in the bottom left tab.
T H AT A R E N ’ T
OPENING ON THE
W O R D A P P L I C AT I O N . • Verify the Details as per the image. You should be logged in with only your student or Staff account.
3. If the error persists, please visit onsite IT.
4. Kindly also ensure that you open Microsoft documents with the correct Microsoft version Microsoft Office
365.
Information Protection & Sensitivity labels:
• Kindly note ADvTECH uses security labels to ensure data is
secured and only access by the required parties.
• An example of such an instance is the below screenshot.
• To resolve this please escalate this to AIT to have the sensitivity
label amended.
I N F O R M AT I O N
PROTECTED
DOCUMENTS.
HOW TO CLEAR
BROWSER CACHE
Steps
• 1. Go to Chrome
• 2. Click on the 3dots on the far right
• 3. Click Settings
• 4. Click Privacy and security
• 5. Select the time range.
• 6.Clear the data
