Vicky call recording - In-Sync as on 22 January 2025 (9824
Call remarks Call feedback
Call timing ( 1 minute 8 second ) Need improvement
Voice over call OK
Getting’s is given fine OK
Designation & company verification over call ok
pause over call is very negative Need improvement
product knowledge was not being given properly Ok
reason of disconneting the call Need improvement
This call was being ended earlier that why full analysis fo this call was not h
nc as on 22 January 2025 (9824218595)
Improvement Area
it was a short call.
We need to stretch our call to make customer better understand about the product & features.
ok. Although our positive energy and enthusiasm really came through on the call, creating a pleasant experience
so you should be more pofessional & enegetic.with freshness in your voice / dull voice or pitch & distract
customer interest.
Good morning sir / Good evening / Good after noon,
Vicky this side on the Behalf of in-Sync, hope I am talking to Mr. concerned person name.
ok
Focus on actively listening to customer concerns before presenting solutions
pause over call denotes that you are not confident over call or do not know much about the products.
you seems to be confused over the call / lack of self-confident / hesitation while speaking is being identifyed /
lack of putting your words in the right format in front of customer / Taking multiple pauses & saying are you
listening or are you there these all thing created a very negative impact over the call, that why the person
disconnect the call, if we improve all these thing at the earliest then definitely you will generate good leads.
r that why full analysis fo this call was not happned
Bhawna call recording - SMB Connect as on 9 April 2025 (M
Call remarks Call feedback
Voice over call Need improvement
Getting’s is given fine OK
Designation & company verification over call Need improvement
pause over call is very negative Need improvement
product knowledge was not being given properly Ok
reason of disconneting the call Need improvement
This call was being ended earlier that why full analysis fo this call was not h
B Connect as on 9 April 2025 (Mock call)
Improvement Area
You have to be more confident while talking to any of the client
Good morning sir / Good evening / Good after noon,
Bhawna this side on the Behalf of SMB Connect, hope I am talking to Mr. concerned person name.
You need to verify if the contacted person is still working for the organisation to avoid communication gap
Focus on actively listening to customer concerns before presenting solutions
Explain them the key highlights of joining the SMB Connect which can help them to enhance their chance of
creating the more business opportunities
you seems to be confused over the call / lack of self-confident / hesitation while speaking is being identifyed /
lack of putting your words in the right format in front of customer / Taking multiple pauses creates a very
negative impact over the call, that why the person asked you from where you get the number and advised to put
the number in DND, if we improve all these thing at the earliest then definitely you will generate good leads.
r that why full analysis fo this call was not happned
