FREQUENTLY ASKED QUESTIONS

A. Introduction

1. What is LANDBANK iAccess?

LANDBANK iAccess is an alternative banking channel designed for individual customers like you,
which provides a convenient, reliable, and secure delivery of banking services via the internet or
online platform for eligible accounts. The iAccess credentials can also be used to access accounts
thru the LANDBANK Mobile Banking Application (MBA). This is available 24 hours a day, 7 days a
week at https://www.lbpiaccess.com.

With your iAccess User ID and Password, you may perform the following transactions:

Non-Financial
a. View your account summary (balance inquiry) and transaction details
b. Inquire the status of the check/s you issued
c. Inquire the total amount & total number of check/s you deposited but subsequently returned
d. Update/Reset your iAccess password
e. Report and tag as “hot card” your lost/stolen ATM card
f. Inquire your loanable amount, monthly amortization, and/or required gross monthly family
income
g. Inquire your basic information of retail loan availed from the Bank (e.g., drawdown date,
maturity date, interest rates, outstanding balance, etc.)
h. Access to the transaction information (for Current Account (CA) holders)
i. View your detailed information in iAccess, and update your security questions and mobile
number
j. Manage your biller
k. View your transaction history
l. Unlock your iAccess ID

Financial
a. Pay your bills immediately or in the future
b. Transfer your funds to your other account/s or to your nominated third party account/s
immediately or in the future
c. Reorder checkbook/s

2. Is LANDBANK iAccess available outside the Philippines?

Yes, you may access your accounts and perform the foregoing transactions anywhere, provided you
are enrolled in the LANDBANK iAccess.

B. Enrollment

1. Who are qualified to enroll in LANDBANK iAccess?

Individual depositors (single and joint accounts) are qualified to enroll in LANDBANK iAccess.

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 FREQUENTLY ASKED QUESTIONS

2. What types of deposit accounts can I enroll?

Any of the following individual peso deposit account/s can be enrolled in LANDBANK iAccess:

a. Savings Account with ATM access

b. Regular Current Account
c. Regular Interest Bearing Current Account
d. Current Account with ATM access
e. Interest Bearing Current Account with ATM access

*Passbook accounts are not eligible for enrollment.

3. How can deposit accounts be enrolled?

a. Registration of individual depositor to iAccess facility may be done thru any of the following:

1. For new deposit account

i. Thru the online LANDBANK‟s Digital Onboarding System (DOBS) or thru the
Branch digital corner, subject to the following:

 The client shall complete the account opening procedures in any

LANDBANK Branch; and
 The client shall accomplish the LANDBANK iAccess Enrollment and
Maintenance Agreement (LI-EMA)* if he/she intends to enroll third-
party account/s for intrabank fund transfer services

ii. Thru the accomplishment of LI-EMA (for clients who opted for the manual
account opening which shall also include New Accounts Clerk (NAC)-assisted
account opening thru DOBS). Manual inputting/registration of client details
shall be done thru the iAccess back-end application by the Branch of Account.

2. For existing accounts, the depositors may opt to register in any of the following:

i. Online registration thru the iAccess facility accessible thru its URL
(https//www.lbpiaccess.com) or LBP website; or
ii. Personal appearance at any LANDBANK Branch and submission of the duly
accomplished LI-EMA and presentation of valid photo bearing ID.

3. Additional Registration Conditions

i. Registration to iAccess facility of Joint “and” Account, and Regular Current

Account shall be allowed thru personal appearance at the Branch.
ii. The Personal Identification Number (PIN) of the ATM Card shall be
required for online enrollment.
iii. Accounts in “frozen” or “dormant” status shall not be enrolled in the
iAccess facility either as source or destination account.
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 FREQUENTLY ASKED QUESTIONS
iv. Garnished account shall be limited to non-financial transactions.

*You can download and print the LI-EMA form from https://www.lbpiaccess.com

4. What are the documentary requirements for the branch enrollment?

a. One valid ID
b. Duly accomplished and signed LI-EMA form

5. Can multiple accounts be enrolled? How?

Yes, multiple accounts can be enrolled in LANDBANK iAccess. You can add up to 15 eligible deposit
accounts in your iAccess account. Submit a duly-accomplished LI-EMA Form (indicating all the
account numbers for enrollment) to your Servicing Branch*.

*You have to choose your Servicing Branch. It should be one of your depository branches
and the one you prefer to be your LANDBANK iAccess account administrator. It is
recommended that you choose the branch nearest you.

6. I already have an existing account enrolled in LANDBANK iAccess. How can I add my
other account/s?

To add your other LANDBANK account/s to your existing LANDBANK iAccess ID, submit a duly-
accomplished LI-EMA form to your Servicing Branch.

C. Features and Utilities of LANDBANK iAccess

1. What features are available in LANDBANK iAccess?

NON-FINANCIAL SERVICES

Account Management
View current and previous transactions made for the last 210 days on your LANDBANK account –
from balances to transactions done via the ATM or over-the-counter. For easier reference, you may
also tag or provide description to your enrolled accounts according to preference or purpose.

Account Protection
Block all your ATM transactions when you report ATM cards as lost or stolen. For added security of
your online access, a One-Time PIN (OTP) will be required upon log-in and upon confirmation of bills
payment and selected fund transfer transactions. You can also change your password at any time
necessary. LANDBANK iAccess is secured using Entrust‟s Security Certificate which enables high-level
encryption to ensure privacy and authentication of the site. You will also be automatically logged out
of your account after a period of inactivity. Three unsuccessful password retries will lead to account
lockout.

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 FREQUENTLY ASKED QUESTIONS
Check Management
Know the status or details for each transaction made on issued or returned checks of your enrolled
Current Account.

Housing Loan Calculator

Get information on housing loan affordability based on term, desired monthly amortization, or
monthly income.

Biller Management
Add or update account reference numbers of your frequently paid billers for more convenience when
paying your bills online.

Electronic Salary Loan (ESL)

Apply for a salary loan online via Electronic Salary Loan System.

Retail Loan Inquiry

Access to the basic information of retail loan availed from the Bank (e.g., drawdown date, maturity
date, interest rates, outstanding balance, etc.).

FINANCIAL SERVICES

Checkbook Requisition
You can order check checkbooks for your enrolled Current Account, the cost of which will be debited
to your account once approved. To know the delivery status of your order, check with your
depository branch.

Fund Transfer
Transfer your funds online from your own enrolled account to any enrolled or non-enrolled
LANDBANK accounts, including nominated third party* LANDBANK accounts.

*An account other than your own account (e.g. child, parent, or spouse)

Inter-Bank Fund Transfer

Send funds electronically to accounts in other participating banks and institutions, via InstaPay or
PESONet. Real-time fund transfer through InstaPay is up to PHP 50,000.00 per transaction and/or a
total of PHP 50,000.00 per day across LANDBANK iAccess and Mobile Banking Application (MBA).
Meanwhile, fund transfer made through PESONet is not real-time and the transaction amount limit is
PHP 500,000.00 per transaction.

Bills Payment
You can pay your bills online, immediately or in the future, to a wide array of participating
merchants, including government services, telecommunications, utilities, credit cards, cable/internet
service providers, loan payments, insurance/pre-need/lending companies, schools/universities,
charitable institutions, and many others.

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 FREQUENTLY ASKED QUESTIONS

2. What utilities are available in LANDBANK iAccess?

a. Account Maintenance
 Personal Information – Updating of Mobile Number
 Account Tag Management
 Manage Billers

b. Security Information
 Change Password
 Change Security Questions
 Transaction History
 Access Log History

c. Account Summary
 View of registered accounts in iAccess.

d. Transaction Details
 Statement
 Today‟s Transaction
 Download eSOA
 Print

e. Loans
 Loan Inquiry
 Salary Loan
 Housing Loan Calculator

f. Card Maintenance
 Report Lost/Stolen ATM

g. More Services
 Check Status Inquiry
 Returned Check Inquiry

h. Download Forms and Requirements

3. Account Summary

a. What can be viewed in Account Summary?

After selecting the desired account number to be viewed, the following information will appear:

 Account Number (Account Type)

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 FREQUENTLY ASKED QUESTIONS
 Account Tag
 Branch Name
 Available Balance
 Current Balance
 Status

b. Will all types of bank transactions be reflected in the Account Summary on a real time
basis?

Yes, all types of bank transactions are reflected in the Account Summary on a real time basis.

4. Transaction Details

a. What can be viewed in Transaction Details?

Account Statement and Today‟s Transaction can be viewed in the Transaction Details. Bank
transactions up to the last 210 days can be viewed in the Statement with the following details:

 Date and Time of Transaction

 Description
 Debit
 Credit
 Balance
 Branch
 Check No.
 Other Details

Today‟s Transaction shows over-the-counter transactions during the day.

b. Will all types of bank transactions be reflected in the Transaction Details on a real
time basis?

Yes, all types of bank transactions are reflected real time in the Transaction Details found in the
Today‟s Transaction tab.

c. As reference, can Transaction Details be printed?

Yes, click the „Print‟ button to have a hard copy of your account‟s Transaction Details.

5. Pay Bills

a. How can I enroll in the Pay Bills Module?

The pay bills module is automatically available upon enrollment except for those accounts with
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 FREQUENTLY ASKED QUESTIONS
non-financial restrictions.

b. How can I enroll/add billers that I wish to pay online?

Once enrolled in the Pay Bills facility, you may enroll/add billers thru any of the following:

 Via Branch
i. Indicate in the iAccess LI-EMA form the Biller Name and Subscriber/Reference
Number

 Via iAccess
i. Log-in in the iAccess website.
ii. Go to Account Maintenance then select Manage Biller.
iii. Click the Register Biller tab.
iv. Enter the following details:
 Biller
 Subscriber Account No.
 Other Details
 Remarks
v. Click Submit.
vi. Review the details then click Confirm.

c. How can I pay bills online?

i. Log-in in the iAccess website.

ii. Go to Pay Bills.
iii. Select the Biller.
iv. Select the account to debit.
v. Enter the amount.
vi. Select Payment Type (i.e. Immediate, Scheduled)
vii. Review the transaction then click Confirm.

d. What type of deposit accounts can be enrolled for bills payment?

Your LANDBANK iAccess-enrolled Peso deposit account/s (individual or joint* “or”) can be
enrolled for bills payment transactions.

*Joint “and” accounts are limited to viewing or non-monetary transactions only.

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 FREQUENTLY ASKED QUESTIONS
e. What merchants can be paid thru iAccess?

ELIGIBLE FOR
BILLER BILLER REFERENCE Subscriber / Reference
BILLER NAME IN IACCESS SCHEDULED
TYPE NUMBER No.
PAYMENT
BAYANTEL LANDBANK 9-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
8-DIGIT OR 9-DIGIT
GLOBE LANDBANK Subscriber/Reference No. YES
ACCOUNT NUMBER
INNOVE LANDBANK 9-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
TELCOS
PLDT BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.

ACCOUNT NUMBER
SMART / SUN LANDBANK Subscriber/Reference No. YES
(Exclude the first “0” digit)
DAVAO CITY WATER
LANDBANK 13-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
DISTRICT
MANILA WATER COMPANY 8-DIGIT CONTRACT ACCOUNT
LANDBANK Subscriber/Reference No. YES
INC NUMBER
8-DIGIT CONTRACT ACCOUNT
MAYNILAD LANDBANK Subscriber/Reference No. YES
NUMBER
MERALCO Customer Account MERALCO Customer
UTILITIES MERALCO BancNet
Number (10-digit) Account Number (10-digit)

PAYREMIT BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.

PRIMEWATER BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SUBIC WATER BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
VISAYAN ELECTRIC
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
COMPANY CORP
ALLIED BANK/PNB CREDIT
BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CARDS
ASSOC DUES C/O
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CHINATRUST

AUB CREDIT CARDS BancNet 10-DIGIT ACCOUNT NUMBER Card Number

BANKARD / RCBC BancNet 10-DIGIT ACCOUNT NUMBER Card Number
BDO CREDIT CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CHINABANK CREDIT CARDS BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CHINATRUST VISA BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CITIBANK VISA/MC BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CITIBANK CARD SERVICES BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CREDIT CARDS EASTWEST CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
HSBC CREDIT CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
LANDBANK MASTERCARD LANDBANK CARD NUMBER Card Number YES
MAYBANK CREDIT CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
METROBANK/PSB CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
ROBINSONS BANK CARDS BancNet 16-DIGIT CARD NUMBER Card Number
SECURITY BANK CASH CARD BancNet 10-DIGIT ACCOUNT NUMBER Card Number
SECURITY BANK CREDIT
BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CARD
STANDARD CHARTERED
BancNet 10-DIGIT ACCOUNT NUMBER Card Number
VISA/MC
UNIONBANK VISA CREDIT
BancNet 10-DIGIT ACCOUNT NUMBER Card Number
CARD

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 FREQUENTLY ASKED QUESTIONS
CABLELINK BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CIGNAL LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
DESTINY CABLE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CABLE /
INTERNET EASTERN TELECOM BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SERVICE EPRIME BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
PROVIDERS
KNOWLEDGE CHANNEL BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
PLANET CATV BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SKYCABLE LANDBANK 9-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
CHINATRUST SALARY
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
STRETCH
CITIBANK SAVINGS LOAN BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CITIFINANCIAL CORP BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CITYSTATE SAVINGS LOAN BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
EQUICOM SAVINGS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
LOAN PAYMENTS HSBC PERSONAL LOAN BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MACONDRAY FINANCE
LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
CORPORATION
PSBANK LOANS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SBA PERSONAL AND SALARY
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
LOAN
STANDARD CHARTERED EZ
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
LOAN
COSMOPOLITAN
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
COMMUNITIES INC.
GOVERNMENT DIRECTORIES PHILS CORP BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SERVICES
FDA PHILS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
NSO HELPLINE PLUS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
ALLIANZ PNB LIFE
BancNet 10-DIGIT ACCOUNT NUMBER Policy Number
INSURANCE INC
AXA PHILIPPINES BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
COFFER LENDING BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
FORTUNE LIFE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
GREAT LIFE FINANCIAL BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
GREPALIFE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MANULIFE CHINABANK BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MANULIFE FINANCIAL BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
LIFE INSURANCE
MANULIFE PHILIPPINES BancNet 10-DIGIT ACCOUNT NUMBER Policy Number
COMPANIES
Paramount Life BancNet 10-DIGIT ACCOUNT NUMBER Policy Number
PHILAMLIFE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
PHIL. PRUDENTIAL LIFE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
PIONEER LIFE INC BancNet 10-DIGIT ACCOUNT NUMBER Policy Number
PRULIFE U.K. INSURANCE BancNet 10-DIGIT ACCOUNT NUMBER Policy Number
STANDARD INSURANCE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SUN LIFE OF CANADA PHILS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
VENTURECAP LENDING
LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
INVESTOR
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 FREQUENTLY ASKED QUESTIONS
ATENEO DE MANILA
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
UNIVERSITY
DE LA SALLE UNIVERSITY
LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
Manila
DON BOSCO TECH. CTR., INC BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
DLS SANTIAGO ZOBEL
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SCHOOLS / SCHOOL
UNIVERSITIES LA SALLE GREENHILLS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MCA OF IMUS BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MIRIAM COLLEGE BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
UNIV OF THE EAST BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
UNIV OF SAN JOSE -
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
RECOLETOS
OPERATION SMILE PHIL. BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
RED CROSS DONATION BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CHARITABLE
INSTITUTIONS RESOURCES FOR THE BLIND
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
INC
WORLD VISION BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
THE GRAND TOWERS
RENTAL / MANILA CONDOMINIUM LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
MEMBERSHIP ASSO
FEES
VITO CRUZ TOWERS INC. LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
ALABANG COUNTRY CLUB
BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
CLUB SHARES / INC
MEMBERSHIP BALESIN ISLAND CLUB, INC. BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
FEES
THE CITY CLUB (TCCAMPI) BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.

AIQON BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.

CEBU PACIFIC, INC. BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
DE LA SALLE CREDIT
LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
COOPERATIVE
FIRST PEAK BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
OTHERS I.O.S. MARKETING CORP BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
IPM REALTY AND DEVT CORP BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
MANILA MEMORIAL PARK BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.
SEAOIL PHILIPPINES INC. LANDBANK 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No. YES
TOYOTA FINANCIAL BancNet 10-DIGIT ACCOUNT NUMBER Subscriber/Reference No.

f. How many reference numbers can be enrolled for bills payment?

You may enroll up to 20 billers, with a maximum of 5 reference numbers per biller.

g. When will payments be posted to the merchant’s/agency’s account?

Bills payment transacted within the service period shall be considered as today‟s payment.
However, it will be credited to the merchant‟s/agency‟s account on the next banking day.
Payments made after cut-off time, during weekends or holidays shall be considered as payments
made the following banking day and will be credited the second banking day.
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 FREQUENTLY ASKED QUESTIONS

h. What is the proof of a successful transaction?

A system-generated transaction acknowledgement number will be shown on screen for every

successful bills payment. An email and an SMS notification will also be sent to the client‟s
registered email address and mobile number for every successful transaction.

i. What is the maximum no. and the amount of bills payment transactions can I make?

Maximum Number of Bills Payment Transactions (per source account

5
per day)
Maximum Transaction Amount of Bills Payment Transactions (per
PHP 50,000.00
source account per day)

6. Transfer Funds

a. How can I avail of the transfer funds feature?

Submit to your Servicing Branch a duly-accomplished LI-EMA Form indicating your source and
destination accounts for the transfer funds facility.

b. What types of deposit accounts can be enrolled for transfer funds?

Your LANDBANK iAccess-enrolled Peso deposit account/s (individual or joint* “or”) can be
enrolled for transfer funds transactions.

*Joint “and” accounts are limited to viewing or non-monetary transactions only.

c. Can I make an online fund transfer transaction to other banks (non-LANDBANK

accounts)?

Yes, through the Fund Transfer to Other Banks via InstaPay and PESONet.

d. How soon can the fund transfer feature be accessed?

You can access this feature as soon as your depository branch approves your enrollment to the
transfer funds module.

e. Is there a limit to the number of accounts that can be enrolled for fund transfer?

A maximum of 15 own deposit accounts and 5 third-party destination accounts can be enrolled.

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 FREQUENTLY ASKED QUESTIONS
f. What are the maximum no. and the amount of fund transfers can I make?

Transfer Type Count Limit Amount Limit Fees

Transfer to Enrolled Own
No limit No limit None
Account
Transfer to Enrolled Third-
No limit No limit None
Party Account
Transfer to Anyone  PHP 50,000.00 per transaction (single
(Unenrolled LANDBANK 3 or maximum of 3 transactions, None
Account) whichever comes first)
Transfer to Other Banks
 PHP 50,000.00 per transaction;
 PHP 50,000.00 total aggregate amount
InstaPay 3 between iAccess and MBA InstaPay PHP 25.00
transactions (single or 3 transactions,
whichever comes first)
 PHP 500,000.00 per transaction (single
or 3 transactions, whichever comes
PESONet 3 first); PHP 15.00
 Maximum of PHP 1,500,000.00 per day
per source account

g. How can I include additional destination accounts for transfer funds?

Submit to your Servicing Branch a LI-EMA form indicating the additional account numbers to be
enrolled in the transfer funds facility.

h. When will the fund transfer transaction be posted?

i. Transfer funds made thru the following are posted on a real-time basis :

 Transfer to Own Account

 Transfer to a Registered 3rd Party Account
 Transfer to Anyone (Non-registered LANDBANK Account)
 Transfer to Other Banks via InstaPay

ii. Transfer to Other Banks via PESONet is not real-time. Crediting by other
banks should be made within the same day if the fund transfer was made before
cut-off time of 10:00 AM. Otherwise, the fund transfer request will be processed
the next banking day.

j. What is the proof of a successful fund transfer transaction?

A system generated transaction acknowledgement number will be shown on screen for every
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 FREQUENTLY ASKED QUESTIONS
successful fund transfer.

7. Checkbook Requisition

a. Can the Checkbook Requisition feature be accessed upon enrollment?

You can access this feature as soon as your enrollment is approved by your depository branch.

Checkless ATM accounts are not eligible for enrollment in the Checkbook Requisition facility.

b. How many checkbooks can be requested online?

A maximum of three (3) checkbooks can be requested per day. Each request is subject to
validation and approval of your depository branch.

c. How will I know if my request was approved?

You will be notified via email if your checkbook request has been approved.

d. When will my requested checkbook/s be available?

Once your request is approved by your depository branch, your account will be debited for the
cost of the requested checkbook/s. After three weeks from approval of your request and before
pick-up, you may contact your depository branch to ensure availability of the checkbook/s.

e. How much is the cost per checkbook?

The cost of checkbook will be displayed in the iAccess Checkbook Re-order page.

8. Report of Lost/Stolen Card

a. If I report my lost ATM card online, when will the ATM card be blocked?

Your ATM card and its corresponding account will be automatically blocked once you report a
lost/stolen card. A system generated acknowledgement number will be shown on screen as
reference of your transaction.

Once blocked, your card will be captured when used in LANDBANK ATM. Likewise, transactions
will also be blocked when used in Expressnet/Megalink/BancNet ATMs.

b. Once my ATM card* is blocked, can I transact using other channels?

Yes, you can continue transacting via LANDBANK iAccess, LANDBANK Phone Access, and over-

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 FREQUENTLY ASKED QUESTIONS
the-counter. Only transactions via ATM shall be blocked.

*This does not apply to LANDBANK VISA Debit Card.

c. How do I cancel this transaction in case I find my ATM card?

Submit to your depository branch a duly-accomplished ATM Card Request/Update Form (ACRUF).
This form can also be downloaded and printed from the LANDBANK iAccess website
(https://www.lbpiaccess.com). The form can be found at the left-hand side menu (Download
Forms & Requirement) after you log-in.

9. Change of Password

a. When do I change my password?

For security purposes, the LANDBANK iAccess will require you to change your password every
999 days. A notification will appear on your screen five (5) days before expiration of your
password to remind you to change your password.

If you feel that your password has been compromised, we encourage you to change your
password immediately using the Change Password facility under the Security Information module.

10. Logout

a. What is Logout for?

Logout lets you end your online session. It is important that you avoid improper logout (i.e.
clicking the “X” button on the upper right corner of your screen or the back arrow of your
browser). Improper logout ends your session but you will have to wait for 20 minutes before you
can log-in again.

D. Security

1. Is my LANDBANK iAccess account secure?

Yes, your iAccess account is secure with the following security features:

a. It requires your nominated LANDBANK iAccess ID, password, and a One-Time PIN (OTP).
b. It is protected with 128-bit SSL encryption technology to ensure privacy and confidentiality of
account information and transactions.
c. It is authenticated and certified by the VeriSign digital certificate authority. Verisign is the leading
Secure Sockets Layer (SSL) certificate authority enabling secure e-commerce, communications,
and interactions for websites, intranets, and extranets.
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 FREQUENTLY ASKED QUESTIONS
d. Its Uniform Resource Locator (URL) has an additional “s” string, which signifies that the website
is secure (https://www.lbpiaccess.com).
e. Its login page screen has a lock icon which also indicates that the website is secure.
f. It has a clickable Verisign icon, which links you to the Verisign digital certificate.
g. It is provided with an automatic logout feature after 15 minutes of inactivity.

2. How will we know that we entered the right LANDBANK iAccess website?

From the login page, click the Verisign icon to verify the website‟s authenticity. You should be
redirected to the VeriSign digital certificate.

3. How do I ensure continued protection of my LANDBANK iAccess account and password?

You play a vital role in protecting your account. The following are our recommendations on how you
can protect your LANDBANK iAccess account and password:

a. Do not write or reveal your password to anyone.

b. Make your password hard to guess but easily remembered by you. Use a combination of number,
upper and lower case letters. Avoid obvious terms that may be associated with you like name,
birthday, and telephone number. Avoid using repetitive or consecutive digits.
c. Check account balances and statements regularly to identify unusual transactions.
d. Change your password regularly or whenever you deem it necessary.
e. Do not leave your Internet banking session unattended at any time.
f. Always exit using the logout button to ensure you end your Internet banking session securely before
going to other sites.
g. Check email messages sent to you by LANDBANK iAccess regarding your Internet banking
transactions.
h. Contact LANDBANK immediately if you suspect something unusual with your LANDBANK iAccess
account.

E. Concerns and Problems Encountered

1. What should I do if I cannot log in?

Make sure you key-in the correct LANDBANK iAccess ID and password. Please note that your
LANDBANK password is case sensitive.

If you input the wrong password three (3) consecutive times, you will no longer be able to log-in. If you
still remember your password, you can request to have your iAccess account unlocked by clicking the
Unlock ID link from the iAccess log-in page, or request unlocking of your account via Customer Care or
via branch.

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 FREQUENTLY ASKED QUESTIONS

2. I have totally forgotten my password. How can I recover my password?

You may reset your password by clicking the Forgot Password link. You will be asked to enter your
iAccess ID, a valid One-Time PIN (OTP), and answer to the security question. If all is correct, you may
nominate your new password. You may also request password resetting via branch.

3. Why is there no available balance reflected in the “Account Summary”?

The system host is down.

4. What should I do when I encounter problems using LANDBANK iAccess?

You may contact the Branch or call our Customer Care Hotline at (02) 8405-7000 or 1-800-10-405-7000
(free from PLDT landline a flat rate of P 8.00/call from mobile phone). You may also email us at
[email protected].

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