Business Communications
Class Tasks
TASK: 1 (a)
1. 2. 3. 4.
Identify the five types of audiences for My communication to you.
Speech delivered at a departmental seminar. A letter to the President of Pakistan in the Daily Dawn. Internship application of ours initiated through the department. Your Project report. Identify the extrinsic and intrinsic rewards.
TASK: 1 (b)
1. 2. 3. 4. 5. 6.
Doing and submitting assignments in time and in presentable manner. Communicating in English on the campus. Reading class-room material prior or right after the class Making study notes. Punctuality even in extra classes. Active participation in group task. Identify the type of communication.
TASK: 1 (c)
1. A student belonging to the north western province comes to study in a college in Lahore under stress, reflecting and thinking about its adjustment? 2. A group of students are asked to do a joint presentation some are science student and some are language student they all belong to different places in Pakistan and study in different context? 3. A teacher is confirmed with the situation where one particular student who Is the Class trouble maker in the class he leads all others in causing distribution but outside the class he regularly comes to the teacher for help and advice? 4. There is a company where workers come from different parts of the city have different political religious affiliation and there is variation in their ability range they organize themselves according to the company rules and regulations?
TASK: 2
Maslows hierarchy of needs.
Create a workplace senior and apply Maslows hiearchy of needs to that situation to how a management at a workplace works to enhance employees/worker motivation?
TASK: 3
Non-verbal Communication
Considering class room situation give one example for each of the purpose for nonverbal communication. 1. Reinforcement 2. Modification 3. Substitutation 4. Regulation
Shehzaib YK
Business Communications
Class Tasks
TASK: 4
7 Cs of Effective Communication
1) Completeness:
Fax 1: Please fax me in return the departures from Singapore to Hong Kong on 8th. Fax 2: How come my request for an interview letter did not receive a response?
2) Conciseness:
a) b) c) d) Such refreshing comments are few and far between. Please be advised that your admission statement has been received. Please fine attached the list you requested. We hereby wish to let you know that our company is pleased with the confidence you have reposed in us.
3) Considerations:
a) You failed to enclose your check in the envelope. b) I delighted to announce that we will be extending our hours to make shopping more convenient. c) You are completely off base in your proposal. d) It is impossible to open an account for you today. e) We dont refund if the returned item is soiled and unsalable.
4) Concreteness:
a) b) c) d) Eastern Europe is making progress in obtaining investments. Grades of students will be sent to you by the school. The function of this office is the collection of payments and the compilation of statements. Student held the meeting in the office.
5) Clarity:
a) After our perusal of pertinent data, the conclusion is that a lucrative market exists for the subject property. b) Being an excellent lawyer, I am sure you can help us. c) After planting 10,000 berry plants, the deer came into our botanists farm and crushed them. d) Candidates should be motivated and have interest in static and dynamic testing of material, and have those prerequisites and others.
6) Courtesy
a) Clearly, you did not read my latest fax. b) I rewrote that letter three times; the point was clear. c) You guys should all be concerned about the issue. d)
7) Correctness:
a) b) c) d)
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Business Communications
Class Tasks
TASK: 5
Memorandums
1) Analyze the Bad Memos TO: FROM: DATE: SUBJECT: All CRM Employees Regional Supervisor, Bill Bonnetti December 22, 1992 Theft
We will no longer have any type of honor snack system, as we have AGAIN proved that we could not handle this type of responsibility. The first box of cookies and candies came out to be $20.00 short, and the second box proved to be $42.20 short. I have compensated the snack company out of my pocket because I feel strongly that this theft is a poor reflection on CRM employees. I was brought up to believe that such action constitute theft plain and simple theft. So once again a few bad apples have spoiled it for everyone. Happy Holidays 2) Bad Memo # 2 TO: FROM: DATE: SUBJECT: All ABC employees Vice President, Plant Services, Judy Green 4/14/93 Smoking Policy
I must tell all employees again about our no smoking policy. Open flames and careless smoking are becoming a danger to all of you in the building. This has got to stop. We are working with increasing amounts of flammable materials. This fact makes it even more important that you all follow the policy. Signs will be posted to tell you about restricted areas. They should clearly define restricted and non-restricted areas. You are to follow the signs. There will be two mandatory meetings on Tuesday. I will listen to your ideas and I will explain disciplinary action for violators. There will also be a special guest. Day and night crews: See your supervisors for meeting times. Office workers: Please attend the one that best fits your schedule.
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Business Communications a) What basic errors does the writer make about the audience? b) How would you react to this memo if you were an employee at ABC Corporation? c) Rewrite the memo as if you were Judy Green.
Class Tasks
3) SITUATION # 1 A. As the manager of a large furniture retail store, write a memo to your assistant manager as the manager you are seriously concerned about customer complains of late deliveries of furniture purchased and you want to know the causes of delay. Use a direct format? B. As an assistant manager of the large furniture retail store. Write a reply to the manager explain the causes and the reasons of the delay. Use an indirect format, present suitable solutions to the above mentioned problem. 4) SITUATION # 2 A. As a vice president of ABC Company, write a memo to the supervisor of a unit indicating a serious problem in his/her unit. B. As the supervisor of the unit in ABC Company, write a reply to vice president explaining the situation, problem and the solution.
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Business Communications
Class Tasks
TASK: 6
FROM: SUBJECT:
Recommendation Letter John Inoye, Director of personnel, Department of Taxation Need Recommendation for Peggy Chafez
Peggy Chafez has applied for a position in the Department of Taxation. On the basis of her application and interview, she is the leading candidate. However, before I offer the job to her, I need a letter of recommendation from her current supervisor. Could you please let me have your evaluation within a week? We want to fill the position as quick as possible. Peggy has worked for your office for 10 years. She designed, writes and edits a monthly statewide newsletter that your office puts out; she designed and maintains the department Web site. Her designs are creative; shes a very hard worker; she seems to know a lot about computers. However, Peggy is in many ways an unsatisfactory staff member. Her standards are so high that most people find her intimidating. Some find her abrasive. People have complained to you that shes interested only in her own work; she seems to resent requests to help other people with projects. And yet both the newsletter and the Web page are projects that need frequent interaction. Shes out of the office a lot. Some of that is required by her job (she takes the newsletters to the post office, for example), but some people dont like the fact that shes out of the office so much. They also complain that she doesnt return voice mail and e-mail messages. You think managing your office would be a lot smoother if Peggy werent there. You cant fire her: provincial employees jobs are secure once they get past the initial six-month probationary period. Because of budget constraints, you can hire new employees only if vacancies are created by resignations. You feel that it would be pretty easy to find someone better. If you recommend that John Inoye hire Peggy, you will be able to hire someone you want. If you recommend that John hire someone else, you may be stuck with Peggy for a long time. As Your Professor Directs, a. Write an e-mail message to John Inoye. b. Write a memo to your instructor listing the choices youve made and justifying your approach. Hints: Polarization may make this dilemma more difficult than it needs to be. What are your options? Look for more than two. Is it possible to select facts or to use connotations so that you are truthful but still encourage John to hire Peggy? Is it ethical? Is it certain that John would find Peggys work as unsatisfactory Shehzaib YK
Business Communications
Class Tasks
as you do? If you write a strong recommendation and Peggy doesnt do well at the new job, will your credibility suffer? Why is your credibility important?
TASK: 7 TASK: 8 TASK: 9
Tender Notice
Find a Tender Notice from newspaper and analyze it. Contracts
Write down five different bilateral and unilateral contracts. Feasibility Report
Feasible reports for improving employee fitness. Your company is considering waste to prompt employee fitness and morale. Select a possible fitness program that seems reasonable for company. Consider (1) a company sponsored health club membership, (2) a workout room, (3) a fitness center/gym, (4) appointment of fitness director, (5) lunch time fitness speakers and demo. Your boss has tentatively agreed to one of the programs and asks to you to write a memo reports investing is feasibility.
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