General Terms of Service
Pocket Broker Platform
Last Updated: March 05, 2025, v.1.1.25
Welcome to Pocket Broker platform (referred to as “we,” “us,” or “our”), a business holding ,
which provides, in accordance with the provisions of this General Terms of Services, the
conduct of operations for the purchase and sale of CFD (Contract for Difference) contracts
through the provision of services by holding companies. These General Terms of Services
(“Terms”) govern your access to and use of the Pocket Broker website, mobile applications,
and related services (collectively, the “Platform”). By accessing or using the Platform, you
(“you” or the “Client”) agree to be bound by these Terms. If you do not agree, please do not
use the Platform.
These Terms outline the general rules for using the Platform, how we determine which
company within our holding will serve you, and the onboarding process, including our Know
Your Client (KYC) requirements. Please read them carefully.
1. About Pocket Broker and Our Holding Structure
Pocket Broker is a platform designed to provide access and User engagement in activities
involving the buying and selling of CFD (Contract for Difference) agreements. Our Platform
is managed by FX Trading S.R.L., a holding entity that oversees a group of companies (the
“Group Companies”). Each Group Company is a separate legal entity specializing in specific
financial or other related services.
When you sign up to use the Platform, we determine which Group Company will provide
services to you based on factors such as your location, the services you request, your
account preferences, and applicable regulatory requirements. The specific Group Company
assigned to you will have its own terms of service, which will apply alongside these General
Terms. Links to the terms of each Group Company are provided below in Section 11.
2. Eligibility to Use the Platform
To use the Platform, you must:
● Be at least 18 years old (or the age of majority in your jurisdiction).
● Have the legal capacity to enter into binding agreements.
● Not be prohibited from using financial services under the laws of your country or any
applicable jurisdiction.
● Provide accurate and complete information during onboarding (see Section 4).
We reserve the right to refuse service to anyone who does not meet these requirements or
for any other lawful reason.
3. How Services Are Assigned
When you join Pocket Broker, we take a flexible approach to ensure you receive the best
service from our Group Companies. Here’s how it works:
1. Onboarding Stage: During signup, you provide initial information (e.g., email).
2. Company Assignment: The assigned Group Company will depend on factors like
your country of residence, the type of financial services you request, your account
preferences, and applicable regulatory requirements.
3. Notification: Once onboarding is complete and your account is approved, we’ll notify
you immediately via email (or other communication methods you provide) about:
○ The name of the Group Company assigned to you.
○ A link to that company’s specific terms of service.
○ How you can interact with the Platform and the assigned company.
Until onboarding is complete, you won’t have access to trading or other services. The
assigned Group Company’s terms will govern your specific transactions, while these General
Terms apply to your overall use of the Platform.
4. Onboarding and Know Your Client (KYC) Process
In accordance with the applicable legislation and the Financial Intelligence Centre Act (FIC
Act) in South Africa, we are required to implement Know Your Customer (KYC) procedures
as part of our Risk Management and Compliance Programme (RMCP). These procedures
involve collecting and verifying your personal information, such as your name, address, date
of birth, and identification documents, to prevent money laundering, terrorist financing, and
other financial crimes.
We are committed to protecting your data and will use it solely for compliance purposes, in
accordance with applicable laws. You are required to provide accurate and up-to-date
information when requested. Failure to do so may result in restrictions on your account, such
as suspension, transaction delays, or termination of services.
Our KYC processes form part of our RMCP, which outlines our comprehensive approach to
risk assessment, customer due diligence, and ongoing monitoring. For more details on our
compliance measures, please refer to our RMCP, available upon request.
We take security and compliance seriously. To use the Platform, you must complete our
onboarding process, which includes Know Your Client (KYC) checks. This helps us verify
your identity, prevent fraud, and comply with laws. Here’s how it works in simple terms:
4.1 Initial Sign Up
● Basic Information: At a minimum, you’ll need to provide a valid email address.
● Deposit Amount: You’ll also indicate how much you plan to deposit.
● Purpose: This lets us assess your needs and assign the right Group Company
quickly.
4.2 KYC Requirements
For full access to the Platform (e.g., trading, withdrawals), we’ll need more details. The exact
requirements depend on your deposit size and the services you request, but may include:
● Personal Information: Full name, date of birth, and residential address.
● Identification: A government-issued ID (e.g., passport, driver’s license).
● Proof of Address: A utility bill, bank statement, or similar document (dated within the
last 3 months).
● Additional Checks: For larger deposits (e.g., in USD equivalent above $10,000) or
certain services, we may ask for:
○ Source of funds (e.g., bank statements, payslips).
○ A selfie with your ID.
4.3 Simplified KYC for Small Deposits
For single transactions, under ZAR 5000 initial deposit, we may allow you to start with just
an email address. However, to withdraw funds or access advanced features, you’ll still need
to complete full KYC.
4.4 How We Verify
● We use secure technology to check your information.
● You’ll upload documents through the Platform’s onboarding portal.
● We may contact you if we need more details.
4.5 Timing
● Basic onboarding (email only) takes minutes.
● Full KYC approval usually takes 1-3 business days, depending on the volume of
applications and the accuracy of your information.
4.6 Why KYC Matters
This process protects you, us, and the financial system. It ensures we comply with
anti-money laundering (AML) and counter-terrorism financing (CTF) laws. If you don’t
complete KYC when required, your account may be restricted or closed.
5. Your Account
● Account Creation: After successful onboarding, you’ll get a Pocket Broker account
linked to the assigned Group Company.
● Security: You’re responsible for keeping your login details (e.g., password) safe.
Don’t share them with anyone.
● Activity: We may monitor your account for security or compliance reasons.
If you suspect unauthorized use of your account, contact us immediately at
[email protected].
6. Services Provided
The specific services available to you depend on the Group Company assigned during
onboarding. Check their terms for details (see Section 11).
7. Deposits, Withdrawals, and Fees
● Deposits: You can fund your account using methods listed on the Platform. Minimum
deposit amounts vary by Group Company.
● Withdrawals: Available after full KYC approval. Processing times and fees depend
on the assigned Group Company’s policies.
● Fees: We may charge fees for trading, withdrawals, or other services. These will be
clearly displayed on the Platform and in the assigned Group Company’s terms.
8. Risks
Investing in financial products is a wise decision, but it is important to acknowledge the risks
involved. The past performance of a financial product does not guarantee future returns, as
the market is constantly evolving. The value of financial products can fluctuate depending on
several factors, such as market conditions and the value of underlying securities. Any
illustrations, forecasts or hypothetical data provided should be taken for illustrative purposes
only, and not as a guarantee of future returns. It is important to note that this document is not
intended as a solicitation, invitation, or investment recommendation. Prior to investing in any
financial product or fund, we highly encourage investors to seek the advice of specialised
financial, legal, and tax professionals. Furthermore, we urge investors to carefully consider
whether the investment is suitable for their individual circumstances, risk tolerance, and
investment objectives.
Using the Platform involves risks, including:
● Market Risk: Prices of financial instruments can go up or down. You could lose
money.
● Technical Risk: Internet or system failures may disrupt access.
● Regulatory Risk: Laws in your country may limit or affect your use of our services.
You’re responsible for understanding these risks before using the Platform.
9. Your Responsibilities
You agree to:
● Provide truthful information during onboarding and beyond.
● Use the Platform legally and follow these Terms.
● Pay any applicable taxes on your earnings.
You must not:
● Use the Platform for illegal activities.
● Attempt to hack or disrupt the Platform.
10. Termination
● By You: You can close your account anytime by contacting us.
● By Us: We can suspend or terminate your account if you break these Terms, fail
KYC, or for legal reasons. We’ll notify you if this happens.
11. Group Company Terms
Each Group Company has its own terms of service, which apply once assigned to you. Links
to their terms are below (to be updated as needed):
● FX Trading S.R.L.
Company number: 3-102-927494
Legalization number 4062001339764
PROVINCE 01 SAN JOSE, CANTON 01 SAN JOSE, MATA REDONDA,
NEIGHBORHOOD LAS VEGAS, BLUE
BUILDING OF TWO FLOORS, DIAGONAL TO LA SALLE HIGHSCHOOL
● FRONTIER MARKETS (PTY) LTD.
Frontier Markets (Pty) Ltd is an authorised FSP, with FSP license number 53333
Reg. number 2023/780267/07
Registered at: 11 WALNUT ROAD, DURBAN CENTRAL, DURBAN, KWA-ZULU,
NATAL, 4001, South Africa:
https://pocket-broker.com/pdf/Client-Agreement-Terms-Conditions.pdf
These terms cover specifics like trading rules and dispute processes for that company.
12. Communication
We’ll contact you via:
● Email (your primary contact method).
● In-platform notifications.
● Other methods you provide (e.g., phone, if applicable).
Keep your contact details updated to avoid missing important updates.
13. Privacy
We collect and use your personal data as outlined in our Privacy Policy
https://pocket-broker.com/pdf/Privacy-policy.pdf
This includes KYC data, transaction history, and more, all handled securely and in line with
applicable laws.
14. Limitation of Liability
We’re not liable for losses due to:
● Market fluctuations.
● Technical issues beyond our control (e.g., internet outages).
● Your failure to follow these Terms.
Our liability is limited to the extent allowed by law.
15. Governing Law
These Terms are governed by the laws of Costa Rica, unless the assigned Group
Company’s terms specify otherwise.
16. Changes to These Terms
We may update these Terms from time to time. If we do, we’ll notify you via email or the
Platform. Continued use after changes means you accept the new Terms.
17. Contact Us
Questions? Reach out at:
● Email: [email protected]
Thank you for choosing Pocket Broker! We’re here to make your trading experience
smooth and secure.
