LISTENING TOEIC - KEY

TABLE OF CONTENTS
PART 1. PHOTOGRAPHS..............................................................................................................................3
CHAPTER 1. PHOTOS OF ONE PERSON/ PEOPLE.....................................................................................3
CHAPTER 2. PHOTOS OF ONE OBJECTS/ SCENES....................................................................................4
PRACTICE WITH ACTUAL QUESTIONS.....................................................................................................5
PART 2. QUESTION - REPONSES..................................................................................................................8
CHAPTER 3. WH-QUESTIONS..................................................................................................................8
2.1. WH-QUESTIONS (WHO-WHAT-WHICH)........................................................................................8
3.2 WH-QUESTIONS (WHEN-WHERE)...............................................................................................11
3.3 WH-QUESTIONS (HOW-WHY).....................................................................................................13
CHAPTER 4. YES/NO QUESTIONS..........................................................................................................15
4.2 YES/NO QUESTIONS (DO/HAVE/WILL).......................................................................................18
NEGATIVE QUESTIONS (DO/HAVE/WILL)..........................................................................................18
AND TAG QUESTIONS (DO/HAVE/WILL)...........................................................................................18
4.3 YES/NO QUESTIONS (MODAL VERBS).........................................................................................20
CHAPTER 5: OTHER TYPES OF QUESTIONS............................................................................................23
5.1“OR” QUESTIONS – INDIRECT QUESTIONS..................................................................................23
5.2 STATEMENTS................................................................................................................................25
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 1......................................................................28
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 2......................................................................33
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 3......................................................................40
PART 3. SHORT CONVERSATIONS..............................................................................................................45
CHAPTER 6. CÁC CHỦ ĐỀ PHỔ BIẾN TRONG PART 3.............................................................................45
6.1 PERSONNEL ISSUES.....................................................................................................................45
6.2 OFFICE EQUIPMENT AND MAINTENANCE ISSUES......................................................................47
6.3 BUSINESS EVENTS.......................................................................................................................50
6.4 TRAVEL/ BUSINESS TRIPS...........................................................................................................51
6.5 AT PUBLIC PLACES......................................................................................................................53
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 1......................................................................58
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 2......................................................................64

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 PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 3..............................................................69
PART 4. SHORT TALKS................................................................................................................................74
CHAPTER 7. CÁC CHỦ ĐỀ PHỔ BIẾN TRONG PART 4.............................................................................74
7.1 ANNOUNCEMENTS AND SPEECHES............................................................................................74
7.2 VOICE MESSAGES........................................................................................................................76
7.3 BUSINESS MEETING.....................................................................................................................78
7.4 NEWS AND RADIO BROADCAST..................................................................................................80
PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 1...............................................................82
PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 2...............................................................85
PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 3......................................................................89
FULL LISTENING TEST - ETS 2023 TEST 4...................................................................................................92
FULL TOEIC LISTENING - ETS 2023 TEST 5...............................................................................................114

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 PART 1. PHOTOGRAPHS

CHAPTER 1. PHOTOS OF ONE PERSON/ PEOPLE

III. BÀI TẬP ỨNG DỤNG
Exercise 1:
1. construction worker
2. bus driver
3. cashier
4. shop assistant
5. lecturer
6. physician/doctor
7. lawyer
8. athlete
Exercise 2:
1. doing laundry
2. ironing the clothes
3. mopping the floor
4. wiping the table
5. chopping vegetables
6. washing dishes
7. picking some flowers
8. planting some trees
9. mowing the lawn
10. buttoning up the shirt
Exercise 3:
1. walking/strolling along the beach.
2. getting off a bus
3. boarding a plane
4. running on a track

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5. studying/reading a menu
6. inspecting a machine
7. standing on the stage
8. leaning against the wall
9. gathering around the fountain
10. bending over the table

CHAPTER 2. PHOTOS OF ONE OBJECTS/ SCENES

Exercise 1:
1. Some pictures are being hung on the wall.
2. Products are on display.
3. Some cups have been placed on the tray.
4. Some tools have been arranged in the drawer.
5. Books and magazines have been arranged on shelves.
6. A cookbook is placed on the kitchen counter.
7. The street is under construction.
8. A lamp has been positioned in the corner of the room.

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 PRACTICE WITH ACTUAL QUESTIONS
ETS 2023 – TEST 1
A- 1D 2C 3B 4C 5D 6A
B-
(1) (2)
A. A woman is standing near a desk. A. She's swimming in the water.
B. A woman is climbing some stairs. B. She's jogging near the ocean.
C. A woman is entering a building. C. Chairs are set up on the beach.
D. A woman is looking at a map D. A hat is lying on the sand.
(3) (4)
A. She's reaching for an item from a A. A fence is being painted in a park.
display case. B. One of the women is putting on a
B. She's holding on to a shopping cart. jacket.
C. Some goods are being arranged on C. Some people are working in a
shelves. garden.
D. Some merchandise has fallen on the D. Some people are looking up at the
floor. trees
(5) (6)
A. A carpet is being rolled up. A. Some musicians are performing on a
B. Some curtains have been closed. porch.
C. Some cushions are piled on the floor. B. Some steps are being repaired.
D. Some reading materials have been C. Some music stands are being folded
placed in front of a sofa. up.
D. Some instruments have been placed
in their cases.

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 ETS 2023 – TEST 2
A- 1B 2D 3C 4A 5A 6B
B-
(1) (2)
A. A woman is holding a power tool. A. Plants are on top of a cart.
B. A woman is opening a drawer. B. A watering can is next to some trees.
C. A printer is being unplugged. C. A man is digging in a garden.
D. Office supplies are being put into a D. A man is near a display of potted plants
box. (4)
(3) A. A wall is decorated with various items.
A. The man is fixing a machine. B. Two chairs are blocking a doorway.
B. The man is buying some C. A door has been propped open with a
equipment. statue.
C. The man is lifting a weight. D. A painting is hanging next to a window.
D. The man is looking at the ceiling. (6)
(5) A. Cones are blocking access to a road.
A. Some people are browsing in a B. Some soil is in a pile on the ground.
shop. C. Some bushes have been planted in
B. Some people are exchanging gifts front of a building.
C. A customer is paying for some D. A tree is lying in the roadway.
goods.
D. Some salespeople are preparing a
display.

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 ETS 2023 – TEST 3
A- 1C 2D 3B 4C 5B 6A
B-
(1) (2)
A. A man is standing in a road. A. There's long grass behind a fence.
B. A man is wearing a coat. B. There's a door open beneath a light.
C. A man with tools is bending over. C. There's a pot with flowers by the door.
D. A man is putting on a hat. D. There's a window overlooking a garden.
(3) (4)
A. A man is looking in a mirror. A. A woman is cleaning the floor.
B. A man is using an exercise B. Bottles are being placed on shelves.
machine. C. A woman is holding a bowl.
C. A stairway is being cleaned. D. A customer is reading a menu.
D. A basket is hanging from the (6)
ceiling. A. Some people have gathered in an
(5) outdoor seating area.
A. A tablecloth is folded on a chair. B. Umbrellas are covering a buffet counter.
B. A dining area is prepared for a C. Some chairs are stacked on the lawn.
meal. D. Some people are laughing at a
C. Some chairs are being moved to performance .
a different room.
D. Cups and plates are being filled

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 PART 2. QUESTION - REPONSES

CHAPTER 3. WH-QUESTIONS

2.1. WH-QUESTIONS (WHO-WHAT-WHICH)

II. BÀI TẬP ỨNG DỤNG
Exercise 1:
A- 1A 2A 3C 4C 5A 6C 7A 8A 9A 10C 11A 12B
B-
1. Who's going to lead the merger 7. Who was hired to be the manager's new
negotiations? assistant?
A. John Sanchez is A. Jacob get the job
B. Thanks, I appreciate it B. OK, I'll give them a quick tour
C. No, that's not mine C. At this afternoon's staff meeting.
2. Who should I call about the broken 8. Who's responsible for hiring decisions?
window? A. Ramon, the managing director
A. The maintenance department B. The last week of each quarter
B. Try not to leave it open. C. I was hired last August
C. Around nine o'clock. 9. Who's the new accountant?
3. Who's leading the logo design project? A. Her name is Jee-Soo
A. I can lead you there. B. We're behind schedule.
B. By the third of October C. Yes, they're from last month
C. We're still deciding. 10. Who ordered the side salad?

4. Who's responsible for booking Mr. Chung’s A. A fork and knife

flights? B. By credit card.

A. Next Monday C. That was me

B. Yes, it's on the calendar. 11. Who still needs to submit their travel

C. Sasha will make the arrangements receipts?

5. Who did you speak to about renting the A. I have to submit mine

apartment? B. A rentall property

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 A. I think it was the property manager C. The trip went well, thanks
B. On the first of every month 12. Who's working the closing shift next
C. There's a part missing Monday night?
6. Who was the keynote speaker at today's A. On the corner of Maple Street
conference? B. I'll take a look at the calendar.
A. It's held every March C. Maybe the computer's not working
B. About innovation
C. Here's the conference schedule

Exercise 2:
A- 1A 2C 3B 4C 5B 6A 7A 8C 9C 10C 11A 12C
B-
1. Which dance performance did you like the 7. Which software programs does Allison
best? know how to use?
A. They were all so good A. Here's a copy of her resume.
B. Our seats are near the stage B. That's my computer
C. It should be very entertaining C. Some technical consultants.
2. Which of this week's training sessions 8. Which room can we use for Thursday's
should I sign up for? client reception?
A. It'll last about four hour A. To get to Tokyo
B. Attendance was fairly low B. About ten more workers
C. They've been postponed until next C. We'll need a large space for the food
month. 9. Which restaurant did Mayumi
3. Which caterer is supplying food for the recommend?
company picnic? A. I don't think so
A. A large supply order B. Dinner at eight o'clock
B. The same one we used last year C. The French one
C. The orders have come in over the
phone

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4. Which desk is mine? 10. What kind of tablet computer do you
A. At noon on Wednesday. have?
B. My computer works A. I have a few more minutes
C. The one next to the printer B. An electronics store nearby
5. What happened at the workshop C. Are you thinking of buying one?
yesterday? 11. What does the conference registration fee
A. It's been working fine include?
B. I missed it, too A. All sessions plus lunch
C. I like that shop B. In Ballrooms 1 and 2
6. What did you think about that presenter? C. That's a reasonable rate
A. I wish he could train my team 12. What time does the train from Milan
B. Thanks, that's good to know arrive?
C. About three times a week A. Yes, in the training manual
B. Two large suitcases
C. It should be here soon.

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 3.2 WH-QUESTIONS (WHEN-WHERE)
II. BÀI TẬP ỨNG DỤNG
Exercise 1:
A- 1B 2A 3B 4A 5A 6B 7C 8B 9A 10A 11B 12B
B- Listen again and fill in the blanks.
1. When did you buy your new phone? 7. When should we ship this order?
A. The store is close to my house. A. Shipping is free.
B. Last week when it was on sale. B. That's a really short time.
C. I think it's the same number. C. The customer just canceled it.
2. When is the health inspector coming? 8. Where are the new printers being made?
A. Anytime this week. A. Mr. Cruz printed them already.
B. It's good for your health. B. In Toronto.
C. At the back door. C. Eight hundred dollars.
3. Where will the company retreat be next 9. When is the new intern's first day?
year? A. I'm not in charge of the interns this year.
A. Every year B. She was the first to submit her
B. It hasn't been decided yet. application.
C. Yes, I’ve been there C. Six o'clock each night
4. Where did you leave the account files? 10. When is the final budget due?

A. In your mailbox A. Tomorrow at five o'clock

B. To south america B. For the advertising department

C. No, I live nearby C. Mr.Tong's office

5. When is the rent due? 11. When can we expect the shipment?

A. Please send it by Friday. A. A large number of tables and chairs

B. I do have one. B. Not until next Tuesday afternoon

C. The new apartment complex. C. At the post office on Main Street.

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6. When did Susan ask for a computer 12. When were these forms authorized?
upgrade? A. He's written several books
A. About an hour B. Our supervisor will know
B. Sometime last week C. Another batch next Tuesday
C. To business class

Exercise 2:
A- 1C 2A 3C 4C 5C 6A 7A 8A 9B 10C 11B 12A
B-
1. When will the sink be repaired? 7. Where can I find the first-aid kit?
A. No, I don't think so A. Isn't it in the cabinet?
B. From the hardware store. B. Usually every evening
C. By the end of the week. C. It's very fast
2. Where did you put those budget 8. Where can I find the vice president's office?
estimates? A. It's on the second floor
A. They're on my desk B. The filing cabinet on the left
B. Yes, I did C. We have to use official stationery
C. He's at his attorney's office. 9. When did they announce Barbara's promotion
3. When is my first appointment today? to vice president?
A. Around fifteen percent A. A hard worker
B. Yes, that's what I meant B. On Monday
C. Not until after lunch C. Yes, she is
4. When is the team from Konrad 10. Where did the accounting department move
Company expected to arrive? to?
A. In the international terminal. A. I work in that department, too
B. All the way from Amsterdam B. The company's bank account
C. Ahmed made all those C. Right across the hall
arrangements.

5. Where is the picnic being held this 11. When does the reception start?

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 year? A. On Barton Avenue
A. I've made a list of supplies. B. I didn't receive an invitation.
B. Try this gear. C. Seventy guests.
C. In Madison Park. 12. Where can I get a laptop for our meeting?
6. When are you going to submit the A. The conference room has computers.
monthly report? B. Yes, they're doing internships.
A. It'll be ready by the end of the day. C. We meet once a week
B. That's more money than expected.
C. He's a reporter for the local paper.

3.3 WH-QUESTIONS (HOW-WHY)

II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1B 2C 3A 4A 5B 6A 7B 8B 9A 10C 11C 12C
B-
1. How do I contact the financial consultant? 7. How did you make this soup?
A. A free consultation. A. Quite a long time
B. He left his business card. B. Here's a copy of the recipe.
C. In a few more days. C. For Saturday night.
2. Why is there a cake sitting out on the front 8. How do I change my password?
desk? A. I don't have any more.
A. The potted plant on the ground B. You'd better ask Ms. Wang
B. I'll answer the phone. C. Yes, you can log in now.
C. Because Barb's party is today. 9. Why is the door locked?
3. Why don't we start marketing to a younger A. I'm sure security can open it
audience? B. Six o'clock every day.
A. That's a really good idea. C. It's right around the corner.
B. The film starts at nine.
C. Fifteen should be enough.
4. How are we going to move all of these 10. Why is the financial forecast still not

13
 office chairs? finished?
A. Sergio will help us. A. They're forecasting rain.
B. Across the hallway. B. In the finance department
C. Have a seat by the window. C. You didn't receive it?
5. How soon can you finish the Sterling 11. Why did Marie leave early yesterday?
report? A. Can you read it again?
A. He's a reporter there. B. Around four P.M.
B. I'll be done before lunch C. She had a dentist appointment.
C. Please make ten copies. 12. How do you turn on the air-conditioning in
6. Why don't we submit the supply request? this office?
A. OK, I'll print it out. A. Yes, I believe so.
B. Yesterday morning B. Just about eighteen degrees
C. Yes, we do. C. Oh, I can open a window for you.

Exercise 2
A- 1B 2C 3B 4B 5A 6B 7A 8C 9C 10A 11B 12A
B-
1. Why don't we finish discussing this after 7. Why don't we ask for two office assistants?
lunch? A. Yes, that's a good idea.
A. They're on the third floor. B. She works in human resources
B. Sure, I'll come back then. C. No, just a few days.
C. No, just a chicken sandwich. 8. Why is Shreya leaving the company?
2. How much will it cost to fix this computer? A. A leader in the business.
A. It'll be ready next week. B. I put it next to the window.
B. Replace the hard drive. C. She found a job in Chicago.
C. Is it still under warranty? 9. Why did you rearrange the tables in the
3. Why are they cleaning the carpets now? boardroom?
A. I'll see if one's available. A. Eighteen chairs
B. Is the noise bothering you? B. I'll have some coffee, thanks

14
 C. No thanks, it's already been done C. Because I had to make some space.
4. How do you get to work every day? 10. How far along are you on the quarterly
A. We always start at nine report?
B. I take the local train A. I'm almost finished with it
C. It's very busy here. B. That's a good idea.
5. Why hasn't the real estate contract been C. It's not very far from here.
signed yet? 11. How do you change your password on the
A. It's under review. new system?
B. I'm not signed up. A. Unfortunately, they didn't pass.
C. A few acres. B. I haven't used the new system yet.
6. How many kitchen appliances have been C. Let's change the ink in the printer.
sold this week? 12. How did the focus group respond to our
A. It's easy to apply. new logo?
B. Around thirty, I think A. They liked it
C. We sell refrigerators. B. How can I focus this camera?
C. It's about four thirty

CHAPTER 4. YES/NO QUESTIONS

II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1A 2B 3C 4B 5B 6C 7B 8C 9B 10B 11B 12B
B-
1. Are you available for an interview next 7. This is the last interview scheduled for
Tuesday? today, isn't it?
A. Yes, I'd be happy to come in. A. It does have a lovely view.
B. A bit earlier next time B. No, there's one more.
C. Sure, let's go over the weekend. C. They preferred the old schedule.

2. Are you using the copier? 8. This stapler is Fernando's, isn't it?

15
 A. Would you like some more? A. Would you mind doing that?
B. You go ahead. B. In the newsletter.
C. Mr. Tong's office. C. Yes-you can leave it on his desk.

3. Is there a dressing room where I can try 9. Wasn't Mr. Keller supposed to come to this
these sweaters on? business dinner?
A. The store opened at 10 A.M. A. Recruiting strategies
B. How would you like to pay? B. Yes, he'll be here in ten minutes.
C. They're all occupied right now. C. Would you prefer chicken?

4. Is our production line operating again? 10. Isn't this the line for the theater's box
A. That's a high rating. office?
B. Not quite, but almost. A. They're heavy, aren't they?
C. Yes, I have. B. Yes, you're in the right place.
C. A seat near the stage.
5. Isn't Takeshi coming to the concert with 11. Are you training the new employees?
us? A. A one-way ticket
A. In the front row B. Not this time
B. No, he's too busy. C. All right, thanks.
C. I have your ticket right here.
12. Isn't our new coffee excellent?
6. Isn't there a sporting event at the arena A. Cream and sugar, please
tonight? B. Yeah-I like it a lot.
A. No, I prefer art exhibits. C. We don't have to.
B. I guess he does.
C. Let me check the schedule.

Exercise 2

16
A- 1B 2A 3A 4B 5A 6A 7C 8C 9A 10A
B-
1. That was a short movie, wasn't it? 6. You're going to Melbourne soon, aren't you?
A. The theater on Glenn Road A. Yes, I leave at 3:00 p.m.
B. You're right- it was only an hour! B. Because it's too expensive
C. I must have misplaced it. C. No, they weren't.
2. Wasn't this assignment due last week? 7. It wasn't supposed to rain today, was it?
A. It's taking longer than we thought. A. The channel six forecast.
B. Sign at the bottom of the page B. The price was a little too high.
C. No, you don't need permission. C. You can borrow my umbrella
3. Wasn't the office furniture shipped last 8. Isn't Mr. Akbari leading the accounting
month? seminar?
A. The delivery's been delayed. A. Let's close the account.
B. Ms. Martinez does. B. The electric bill was paid.
C. A more modern design. C. No, I think it's Ms. Garcia.
4. Nadia's on a business trip in Germany, 9. Weren't you planning to see a concert

isn't she? tonight?

A. We're usually busy on Tuesdays. A. The tickets are sold out.

B. No, she leaves tomorrow. B. I’ll finish it right now.

C. I took a guided tour. C. A very famous painter

5. The storage closet is locked, isn't it? 10. Today's all-staff meeting wasn't well-

A. Yes, but I'll give you the key. attended, was it?

B. There should be more in there. A. Many employees are out of the office.

C. Please close it. B. Its's in room five on the second floor

C. Ten o'clock every day.

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 4.2 YES/NO QUESTIONS (DO/HAVE/WILL)

NEGATIVE QUESTIONS (DO/HAVE/WILL)

AND TAG QUESTIONS (DO/HAVE/WILL)

II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1C 2A 3C 4B 5C 6C 7B 8A 9B 10A 11C 12B
B-
1. Have you gone to the leadership training 7. Do I need to use a microphone to give my
yet? speech?
A. A new training manual A. Right after lunch is served.
B. Sure, we can leave some for you. B. The room is quite small.
C. I didn't know it was required C. It was really well written.
2. Don't we need to purchase more fabric 8. Has Ms. Medrano been to the doctor's
samples? office yet?
A. Yes, I'll do that now A. No, her appointment isn't until noon.
B. Downstairs on the left B. Thanks, I'm feeling much better.
C. I've already read it C. I'll probably wait in the lobby.
3. You gave the customer the bill, didn't you? 9. Didn't Emir move to the corner office?
A. A reliable delivery service. A. The bakery is around the corner.
B. That's an impressive offer. B. Yes, I saw him in there this morning.
C. Hasn't the payment arrived yet? C. I know a good moving company.
4. Your airline has an overnight flight to Delhi, 10. Have the maintenance workers fixed the
doesn't it? water leak in apartment 7B?
A. The nearest train station. A. The call came from apartment 9A
B. Yes, it departs at eight P.M. B. Some new tools.
C. Usually at a hotel downtown. C. How long did that take?

5. Won't you be at the panel discussion 11. The store has another location in
tomorrow? Brentwood, doesn't it?

18
 A. The presentation schedule. A. It's on the top shelf.
B. The brown panels look nice. B. A twenty percent discount
C. No, I'm leaving the conference tonight. C. Yes, there's one in the historic district.
6. Do you have some paper clips I can use? 12. Did Lisa pick up the invitations from the
A. The paper comes in several colors. printers?
B. I found it very useful. A. On letterhead stationery, please.
C. How many do you need? B. No, she hasn’t gotten to it yet.
C. The annual fund-raising banquet.

Exercise 2
A- 1C 2A 3C 4B 5B 6A 7B 8C 9C 10A 11B 12A
B-
1. Won't Ellen be organizing the conference 7. Have we sold more tickets this year than
this year? last year?
A. A well-organized event. A. I thought I put them in your mailbox.
B. We've decided what to bring. B. I didn't organize the concert last year.
C. No, she's taking a year off. C. It will be held on Tuesday.
2. Does the apartment building have a parking 8. Does the security know that Mr. Ito is
area? coming in today?
A. There's a public garage close by. A. Maybe later, thanks
B. Many trees and flowers are in bloom B. It's in the top drawer.
now. C. You'd better call them
C. A two-bedroom apartment. 9. Did you find musicians for the charity
3. Didn't you reschedule your vacation for concert yet?
August? A. Four or five tickets
A. From Thailand and Vietnam B. She made a large donation.
B. A new travel agent. C. I'm not in charge of the music.
C. No, I booked a trip. 10. Excuse me, do you have this shirt in red?
4. Has the new software been installed on your A. What size do you wear?

19
 computer yet? B. She went to that store, too.
A. He's from the Information Technology C. A thirty-day return policy.
department. 11. Don't we have enough supplies to finish
B. I just got back from vacation today. painting the house?
C. Several hundred dollars. A. I prefer to live by the train station.
5. Have they painted this lobby? B. Mary is checking the inventory now.
A. On the last page C. It pays twenty dollars an hour.
B. It is brighter here now. 12. You already booked your flight, didn't
C. There's one at the entrance. you?
6. Has your boss approved your transfer yet? A. No, I'll do it tonight.
A. I just put in the request. B. I read that.
B. If you don't mind, thanks. C. Just a suitcase.
C. Let's get off at the next stop.

4.3 YES/NO QUESTIONS (MODAL VERBS)

II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1A 2A 3A 4A 5A 6C 7A 8B 9C 10A 11A 12C
B- Listen again and fill in the blanks.
1. Would you like to include breakfast in your 7. Can you handle this client's complaint?
room reservation? A. Yes, of course.
A. Sure, that'll be fine B. The accounts manager.
B. Check-in is at three o'clock. C. No, I didn't.
C. A view of the ocean, if possible 8. Should we make copies of the budget for
2. Would you like me to write up the contract the team or e-mail it to them?
now? A. A yearly statement
A. Yes, that'd be great. B. Not everyone needs a copy.
B. She's probably right. C. They did well in the competition.
C. An e-mail address. 9. Could you pick Mr. Peterson up from the
3. Can I borrow the book after you're finished

20
 with it? airport?
A. Louise asked me first. A. I haven't picked one
B. At the public library. B. A long flight
C. I checked it twice. C. Sure, at what time?
4. Can we hire more staff? 10. Would you mind if I kept the door open?
A. No, it's not in the budget this quarter. A. Isn't the hallway too noisy?
B. I think it's on the lower shelf. B. In the second drawer
C. Several new resumes. C. Yes, you can use it
5. Could you work my shift on Monday night? 11. Should I present the sales figures at today's
A. Did you ask the manager first? meeting or tomorrow's?
B. It's working fine now. A. Tomorrow's has been canceled
C. Last week, I think. B. Only a slight increase
6. Would you care to join us for dinner? C. Are all purchases final?
A. She was late for work 12. Could you revise this budget?
B. Please be careful. A. A reservation, please
C. Sorry, I have other plans. B. Ming, James, and Ana.
C. I may have time tomorrow.
Exercise 2
A- 1B 2A 3B 4A 5C 6B 7B 8B 9A 10C
B- Listen again and fill in the blanks.
1. Should we ask the waiter to bring us some 6. May I borrow your stapler?
water? A. A thirty-page contract
A. For about an hour B. As soon as I'm finished with it
B. Sure, when he comes back. C. I always stay there.
C. No, I haven't
2. Would you like to come to dinner with us 7. Could you find a different shirt for that
later tonight? customer?
A. I'm leading a workshop early A. Main Street
tomorrow morning. B. Sure, what size?

21
 B. The farmers market sells them. C. A suit and a tie.
C. We'll find you a table in the back. 8. Would you like me to review the budget
3. Can you call our Singapore office to report before you submit it?
confirm the client's address? A. No, I don't know him.
A. A short flight. B. Yes, that'd be helpful.
B. I'm late for a meeting. C. At least 500 dollars.
C. Right, the cafeteria upstairs. 9. Can you call the Research Department to
4. Karen, would you finish the presentation get a project update?
slides? A. I'm meeting with them at two.
A. Sure, when do you need them? B. It's an old model.
B. Several members of the team C. Three months ago.
C. I already bought a present. 10. Shouldn't we post the job opening online?
5. Should I take the train to the conference A. The post office
center? B. Hang the painting on the north wall
A. Thank you C. We have enough applicants.
B. I can carry that
C. Yes, it's very fast.

22
 CHAPTER 5: OTHER TYPES OF QUESTIONS

5.1“OR” QUESTIONS – INDIRECT QUESTIONS

II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1C 2C 3A 4C 5A 6B 7B 8C 9A 10B 11A 12C
B- Listen again and fill in the blanks.
1. Do you know where Keiko's office is? 7. Should we make copies of the budget for
A. That's the official logo. the team or e-mail it to them?
B. To reserve a room A. A yearly statement.
C. It's on the second floor. B. Not everyone needs a copy
2. Should I print copies of the budget for C. They did well in the competition.
the meeting or e-mail it to everyone? 8. Will we hire one delivery driver or two?
A. The last page of the order form A. Where's the license bureau?
B. Four million dollars this year B. His brother work's here
C. Everyone there will have a laptop. C. We really need two.
3. Would you like your receipt now, or shall 9. Should I present the sales figures at today's
I put it in the bag? meeting or tomorrow's?
A. Just put it in my bag, thanks. A. Tomorrow's has been canceled
B. About twenty-five euros B. Only a slight increase
C. That's a great looking sweater. C. Are all purchases final?
4. Do you work in marketing or public 10. Should we go straight to the office, or
policy? stop by the hotel first?
A. It's open to the public. A. There's room in the taxi
B. I don't like the new policies. B. Either is fine with me
C. Neither, actually. C. Yes, you're right.
5. Have we been selling more orange juice 11. Do you want to walk in the park or at the
or apple juice? indoor track?
A. About the same of both. A. It's a bit hot today
B. I'll have a glass with breakfast. B. I'll keep track of it.

23
 C. Next to the milk. C. My favourite pair of shoes.
6. Would you like indoor or outdoor 12. Do you want Mike or Huyn-Jung to be at
seating? the product launch tomorrow?
A. It's a very comfortable chair A. That lunch was delicious
B. Isn't it supposed to rain? B. Sure, it was quite exciting
C. The doors are opening. C. Aren't you going?
Exercise 2
A- 1B 2C 3C 4A 5B 6C 7B 8A 9A 10B
B- Listen again and fill in the blanks.
1. Are you going to the lawyer's office for a 6. Will you be dining here, or would you like
meeting, or for something else? your food to go?
A. Yes, the door on your right. A. I heard that's not true.
B. Just dropping off some forms B. She met him at lunch.
C. It's a good law firm. C. We'd like to eat here.
2. Can we begin production this week, or 7. Do you know if there's a break after this
should we revise the timeline? talk?
A. Improving efficiency A. I spoke to him yesterday.
B. I've seen that performance. B. I'll check the schedule.
C. You can start this Thursday. C. The administration building
3. Do we have to submit our budget report 8. Should we call the client before or after
on Friday, or is Monday OK? the staff meeting?
A. It was pretty expensive. A. How long do you think it'll take?
B. He was here a few days ago. B. A recently signed contract
C. Maria was firm about the deadline. C. I don't think he did.
4. Have you finished the budget report, or 9. Is there a code to unlock the door, or is it
are you still working on it? open?
A. I'm almost done. A. It should be open.
B. No, it's plastic. B. There's a clock in here.
C. Yes, I've eaten there. C. Just around the corner.
5. Will your rent increase next year, or will it 10. Are you going to the museum or watching

24
 stay the same? the baseball game?
A. The lease agreement A. About thirty euros
B. I'm getting a new apartment. B. I don't like sports.
C. I lend it to him a while ago C. Put your name here, please

5.2 STATEMENTS
II. BÀI TẬP ỨNG DỤNG
Exercise 1
A- 1A 2A 3B 4C 5C 6B 7B 8C 9B 10A 11A 12A
B- Listen again and fill in the blanks.
1. Let's discuss the building designs this 7. I just received the weekly marketing report.
morning. A. I prefer the supermarket on North
A. We can do it this afternoon instead. Street.
B. The sign on the wall B. The market data was quite surprising.
C. Does he work in that building, too? C. He's away on business.
2. The registration deadline is on Friday. 8. The table should be set before the guests
A. Where did you hear that? arrive.
B. They arrived already. A. No. Twelve people at seven o'clock.
C. Yes, I'd like to. B. How was the party?
3. I can't seem to open the file you sent me C. I'll do it right now.
A. Yes, the post office is still open 9. I'd like you to present your proposal at the
B. Sorry-I'll try sending it again. next council meeting.
C. We can't see that far either. A. Thank you for the nice present.
4. I really need the updated expense report. B. Sure, I’d be happy to
A. The trip to London. C. Yes, it was an interesting meeting.
B. It wasn't that expensive.
C. I'll send it as soon as possible.
10. I think last year's technology trade show was

25
5. The dinner with the client is Wednesday. better.
A. Four copies, please. A. This is my first time here.
B. I'm sure that he did B. Laptop computers
C. That's not what I was told. C. The Seattle office.
6. I'm going to put on my sweater. 11. I'll pick you up at the bus terminal at eight
A. The morning weather report. thirty in the evening.
B. I could turn the heat up. A. Great, I'll be there waiting.
C. I haven't decided yet. B. I think Soo-Hee has them.
C. It's sold out.
12. I thought we were moving to the new office
next week.
A. There was an e-mail update about that.
B. Next to the break room.
C. To buy the packing supplies.
Exercise 2
A- 1A 2A 3C 4C 5A 6C 7C 8B 9C 10A 11C 12B
B- Listen again and fill in the blanks.
1. Let's meet in front of the theater at five. 7. You really should join that new fitness club.
A. OK, I'll see you there. A. Basketball and tennis.
B. I thought it cost six dollars. B. Sorry I can't join you for dinner.
D. It's nice to meet you. C. Yes, I'd like to get more exercise.
2. I can't read the patient's handwriting on 8. I'm going to pick up the printing order
these forms. now.
A. Ask her to fill them out again. A. Yes, it was really fun.
B. It is a well-written film. B. Don't forget the receipt.
C. That depends on which post office. C. No, in alphabetical order.

3. This jacket isn't as warm as I thought it

26
 would be.
A. With a matching scarf. 9. The elevator needs to be repaired.
B. According to the weather report. A. We passed the park
C. Would you like to go inside? B. A twelve-story building.
4. The report says our sales for this quarter C. The maintenance crew is on their way.
are low. 10. Let's take our clients to the theater.
A. She's sitting in row fifteen. A. How about a restaurant instead?
B. A marketing request. B. Downstairs on the left.
C. I'll look at the results again. C. I brought my own.
5. I don't know how to download mobile 11. I need to find a new dentist.
phone applications. A. A morning appointment
A. It isn't difficult. B. No, she's a technician.
B. A printed copy C. Mine is excellent.
C. The road is closed. 12. We're leaving at five for the holiday party.
6. Twenty people signed up for the team- A. Just a few groceries.
building seminar. B. I have to work late tonight.
A. The building was renovated. C. Did you have a good time?
B. My favorite sports team.
C. Great, that's more than last year.

27
 PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 1
7. M-Cn: What type of food does that store M-Cn: Cửa hàng đó bán loại thức ăn gì?
sell? W-Br:
W-Br: (A) Công thức thật ngon lành.
(A) What a delicious recipe. (B) Họ có tất cả các loại phô mai.
(B) They have all kinds of cheese. (C) Với một chiếc áo khoác mới.
(C) With a new jacket.
8. W-Am: When should we leave for the W-Am: Chúng ta nên rời khỏi để đến sân
airport? bay khi nào?
M-Au: M-Au:
(A) This afternoon at two o'clock. (A) Chiều nay lúc hai giờ.
(B) I prefer an aisle seat. (B) Tôi thích ghế ở lối đi.
(C) Mr. Choi traveled there last year. (C) Ông Choi đã du lịch đến đó vào năm
ngoái.
9. W-Br: Where's the hiring event being held? W-Br: Cuộc tuyển dụng được tổ chức ở
W-Am: đâu?
(A) She sent it to a colleague. W-Am:
(B) In the main conference room. (A) Cô ấy đã gửi nó cho một đồng nghiệp.
(C) If they open on time. (B) Ở phòng hội nghị chính.
(C) Nếu họ mở cửa đúng giờ.
10. M-Cn: Why is the budget being updated? M-Cn: Tại sao ngân sách đang được cập
W-Br: nhật?
(A) When we rented the building. W-Br:
(B) With the new designs. (A) Khi chúng ta thuê tòa nhà.
(C) Because new sales figures came in. (B) Với những thiết kế mới.
(C) Bởi vì số liệu bán hàng mới đã đến.
11. W-Am: Can you cover my shift at work W-Am: Ngày mai bạn có thể làm thay ca
tomorrow? làm việc của tôi được không?
M-Au: M-Au:

28
 (A) No, I'm taking the day off. (A) Không, tôi sẽ nghỉ ngày mai.
(B) Before he updated the Web site. (B) Trước khi anh ta cập nhật trang web.
(C) It's on the agenda for Tuesday. (C) Nó đã được đưa vào kế hoạch cho ngày
thứ Ba.
12. W-Br: Who ordered these vegetables? W-Br: Ai đã đặt những loại rau này?
W-Am: W-Am:
(A) All of it. (A) Tất cả.
(B) I believe Luis did. (B) Tôi tin là Luis đã đặt.
(C) It was excellent, thanks. (C) Nó rất tuyệt vời, cám ơn.
13. M-Au: How often should I mail the notices? M-Au: Tôi nên gửi thông báo bao lâu một
W-Br: lần?
(A) Once a month. W-Br:
(B) After three o'clock. (A) Một lần mỗi tháng.
(C) About half of them. (B) Sau ba giờ.
(C) Khoảng một nửa trong số chúng.
14. W-Am: Which folder are the documents in? W-Am: Tài liệu đang ở trong thư mục nào?
M-Au M-Au:
(A) We agreed on the deadline. (A) Chúng ta đã đồng ý về hạn chót.
(B) Sure, I'll take a look. (B) Chắc chắn rồi, tôi sẽ xem qua.
(C) Let me show you. (C) Để tôi chỉ cho bạn.
15. M-Cn: Did you end up going to a movie or to M-Cn: Cuối cùng bạn đã đi xem phim hay
the concert last night? đi xem buổi hòa nhạc tối qua?
W-Br: W-Br:
(A) I saw the new action film. (A) Tôi đã xem bộ phim hành động mới.
(B) It just ended. (B) Nó vừa mới kết thúc.
(C) Just a couple of my friends. (C) Chỉ có một vài người bạn của tôi.
16. M-Au: We'll take the company bus to the M-Au: Chúng ta sẽ đi xe bus công ty đến
conference center. trung tâm hội nghị.
M-Cn: M-Cn:

29
 (A) I'm sure it's not. (A) Tôi chắc chắn nó không phải vậy.
(B) Maybe we did. (B) Có thể là chúng ta đã làm vậy.
(C) That's a good plan. (C) Đó là một kế hoạch tốt.
17. W-Am: What should we put in the W-Am: Chúng ta nên đặt gì vào phần giới
introduction to the report? thiệu của báo cáo?
M-Au: M-Au:
(A) After the summary. (A) Sau phần tóm tắt.
(B) The research highlights. (B) Những điểm nổi bật của nghiên cứu.
(C) I met him yesterday. (C) Tôi đã gặp anh ấy vào hôm qua.
18. M-Cn: We should have a new logo designed. M-Cn: Chúng ta nên thiết kế một logo mới.
W-Am: W-Am:
(A) They're about five miles from here. (A) Họ cách đây khoảng năm dặm.
(B) I know a good graphic artist. (B) Tôi biết một nghệ sĩ đồ họa giỏi.
(C) An order for some new calendars. (C) Một đơn đặt hàng cho một số lịch mới.
19. M-Au: Did you select a site for the new M-Au: Bạn đã chọn một địa điểm cho trụ
headquarters? sở mới chưa?
W-Br: W-Br:
(A) Is that so? (A) Vậy à?
(B) No one can attend the training. (B) Không ai có thể tham gia buổi đào tạo.
(C) Yes, in the center of town. (C) Rồi, ở trung tâm thành phố.
20. W-Br: Who's going to cancel the meeting? W-Br: Ai sẽ hủy cuộc họp?
W-Am: W-Am:
(A) Martin is the most senior team member. (A) Martin là thành viên cấp cao nhất.
(B) Josie’s chair is broken. (B) Ghế của Josie bị hỏng.
(C) The client signed the contract. (C) Khách hàng đã ký hợp đồng.
21. M-Au: How was your business trip? M-Au: Chuyến công tác của bạn thế nào?
M-Cn: M-Cn:
(A) They found some just in time. (A) Họ tìm thấy một số thứ đúng lúc.
(B) I like that idea. (B) Tôi thích ý tưởng đó.

30
 (C) It was very productive. (C) Nó rất hiệu quả.
22. M-Cn: Why did Chae-Won hire an assistant? M-Cn: Tại sao Chae-Won đã thuê một trợ
W-Br: lý?
(A) She will submit an estimate in W-Br:
September. (A) Cô ấy sẽ nộp một ước tính vào tháng
(B) Anyway, they thought I was late. Chín.
(C) Haven't you noticed how busy she is? (B) Dù sao, họ đã nghĩ rằng tôi đến trễ.
(C) Bạn không có để ý cô ấy bận rộn đến
mức nào à?
23. W-Am: Would you mind showing me the W-Am: Bạn có phiền chỉ cho tôi xem không
new office space? gian văn phòng mới không?
M-Cn: M-Cn:
(A) I think that’s correct. (A) Tôi nghĩ là đúng vậy.
(B) Sure – it won't take long. (B) Được thôi – sẽ không mất nhiều thời
(C) Everyone available participated. gian đâu.
(C) Mọi người đều tham gia được.
24. M-Cn: We're trying to decide where to order M-Cn: Chúng tôi đang cố gắng quyết định
from for lunch. nơi nào để đặt cơm trưa.
M-Au: M-Au:
(A) I loved those sandwiches from Gino's (A) Tôi đã rất thích những cái bánh
last week. sandwich từ nhà hàng Gino's vào tuần
(B) My brother's friend was there. trước.
(C) I remember that song very well. (B) Bạn của anh trai tôi đã có mặt ở đó.
(C) Tôi nhớ bài hát đó rất rõ.
25. W-Br: When do you plan to finish the W-Br: Khi nào bạn dự định hoàn thành
advertising campaign? chiến dịch quảng cáo?
W-Am W-Am:
(A) Next to Irina’s office. (A) Gần văn phòng của Irina.
(B) By Monday morning at the latest. (B) Chậm nhất vào sáng thứ Hai.

31
 (C) Because it didn’t make sense to me. (C) Vì nó không có ý nghĩa với tôi.
26. W-Br: Where will the guest speaker be W-Br: Diễn giả khách mời sẽ tham gia cùng
joining us from? chúng tôi từ đâu?
M-Au: M-Au:
(A) Nobody shared the details with me. (A) Không ai chia sẻ thông tin chi tiết với
(B) He wasn’t gone too long. tôi.
(C) First thing in the morning, I believe. (B) Anh ấy đã không đi quá lâu.
(C) Điều đầu tiên vào buổi sáng, tôi nghĩ
vậy.
27. M-Cn: Wouldn't you prefer that Mi-Sun lead M-Cn: Bạn có muốn Mi-Sun dẫn dắt buổi
the training? đào tạo không?
W-Br: W-Br:
(A) No, I filed it three months ago. (A) Không, tôi đã nộp nó ba tháng trước.
(B) I just gave them to the director. (B) Tôi vừa mới đưa chúng cho giám đốc
(C) I don't think she works here anymore. (C) Tôi nghĩ cô ấy không còn làm việc ở
đây nữa.
28. M-Au: We should get some feedback on this M-Au: Chúng ta nên lấy ý kiến phản hồi về
book cover design. thiết kế bìa sách này.
W-Am: W-Am:
(A) Ahmed has a visual arts degree. (A) Ahmed có bằng nghệ thuật mỹ thuật.
(B) They probably skipped a week. (B) Có lẽ họ đã bỏ qua một tuần.
(C) It was really hard to hear. (C) Thật khó để nghe được.
29. W-Am: Would you be able to delay the W-Am: Bạn có thể hoãn cuộc họp được
meeting? không?
M-Cn: M-Cn:
(A) How much storage does it have? (A) Nó có bao nhiêu dung lượng lưu trữ?
(B) Most people seemed to enjoy it. (B) Hầu hết mọi người dường như đều
(C) Tatyana needs to leave for the airport in thích nó.
an hour. (C) Tatyana cần đến sân bay trong một giờ

32
 nữa.
30. W-Br: Will you rent a car or take the train W-Br: Bạn sẽ thuê một chiếc xe ô tô hay đi
while you're visiting? tàu hỏa khi bạn đi du lịch?
M-Cn: M-Cn:
(A) They found some near the coast. (A) Họ đã tìm thấy một số ở gần bờ biển.
(B) I don’t like driving in the city. (B) Tôi không thích lái xe trong thành phố.
(C) Mostly some old desks. (C) Chủ yếu là một số bàn cũ.
31. M-Au: Seven thirty at night is rather late for M-Au: 7 giờ 30 tối thực sự là khá muộn
a meeting, isn’t it? cho một cuộc họp, phải không?
W-Br: W-Br:
(A) If people agree on it, I will. (A) Nếu mọi người đồng ý, tôi sẽ làm vậy.
(B) I promise I'll keep it short. (B) Tôi hứa sẽ giữ cuộc họp ngắn gọn.
(C) I am not sure who he meant. (C) Tôi không chắc ông ấy đang nói về ai.

PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 2

7. W-Br Who's responsible for hiring at our W-Br Ai đảm nhiệm việc tuyển dụng tại
fitness center? trung tâm thể dục của chúng ta?
M-Au M-Au
(A) Mr. Gonzalez is going to get a (A) Ông Gonzalez sẽ mua một thẻ thành
membership. viên.
(B) I forgot to sign in at reception. (B) Tôi quên đăng ký tại bàn tiếp tân.
(C) Mr. Lin and Ms. Weiss are. (C) Ông Lin và bà Weiss là người đảm
nhiệm.
8. M-Cn Where do you usually purchase office M-Cn Bạn thường mua văn phòng phẩm ở
supplies? đâu?
W-Am
W-Am (A) Chúng tôi đặt chúng trong tủ hành
(A) We put them in the hallway cabinets. lang.

33
 (B) At the store on Mapie Avenue. (B) Tại cửa hàng trên đại lộ Mapie.
(C) A manager's approval. (C) Một sự chấp thuận của người quản lý.

9. W-Br What time does Mr. Park usually leave? W-Br Anh Park thường ra về lúc mấy giờ?
M-Cn
M-Cn (A) Khoảng sáu giờ tối.
(A) Around six o'clock in the evening. (B) Anh ấy đã để lại tất cả những gì chúng
(B) He left everything we need. ta cần.
(C) We've had many interns over the years. (C) Suốt những năm qua, chúng tôi đã có
nhiều thực tập sinh.
10. M-Au Do you want to present your research M-Au Bạn có muốn trình bày nghiên cứu
to the marketing team? của mình cho nhóm tiếp thị không?
W-Br W-Br
(A) That's what I've heard as well. (A) Đó là điều mà tôi cũng đã nghe.
(B) If we can find the time for it. (B) Nếu chúng ta có thể tìm thấy thời gian
(C) Yes, I received the gift. phù hợp cho việc đó.
(C) Có, tôi đã nhận được món quà.
11. W-Am Our company picnic is on Friday, isn't W-Am Buổi dã ngoại của công ty chúng ta
it? là vào thứ Sáu, phải không?
M-Cn M-Cn
(A) Those times are both booked. (A) Hai lịch này đều đã được đặt trước.
(B) Only if you can find them easily. (B) Chỉ khi bạn có thể tìm thấy chúng một
(C) Right – in two days. cách dễ dàng.
(C) Đúng – sau hai ngày nữa.
12. M-Au Isn't the bus supposed to stop here? M-Au Không phải xe buýt dừng ở đây à?
W-Am
W-Am (A) Vâng, theo như lịch trình.
(A) Yes, according to the schedule. (B) Tôi đang trên đường đến ngay.
(B) I'm on my way now. (C) Nó liệt kê một số khách hàng tiềm

34
 (C) It listed several potential clients. năng.
13. M-Cn We should fill this order quickly, M-Cn Chúng ta nên xử lý đơn hàng này
shouldn't we? nhanh chóng, phải không?
W-Br W-Br (A) Không, tôi chưa làm điều đó.
(A) No, I haven't yet. (B) Đúng, đó là cho một khách hàng quan
(B) Yes, it's for an important client. trọng.
(C) Try using this key. (C) Thử sử dụng chìa khóa này.
14. W-Am How do you like your new job? W-Am Bạn thấy công việc mới của mình
M-Au thế nào?
(A) I can work from home quite often. M-Au
(B) A career in electrical engineering. (A) Tôi có thể làm việc ở nhà khá thường
(C) My sister helped me apply. xuyên.
(B) Một sự nghiệp trong ngành kỹ thuật
điện.
(C) Chị gái của tôi đã giúp tôi nộp đơn
15. M-Cn Let's go to the cafeteria for lunch M-Cn Hôm nay chúng ta hãy đến căn tin để
today. ăn trưa nhé.
W-Br W-Br
(A) There should be one in the filing cabinet. (A) Nên có một cái trong tủ hồ sơ.
(B) Which local restaurant do you prefer? (B) Bạn thích nhà hàng địa phương nào?
(C) I don't think I can take a break. (C) Tôi nghĩ tôi không thể nghỉ giữa giờ
được.
16. W-Am When will we hire the new interns? W-Am Khi nào chúng ta sẽ tuyển các thực
M-Cn tập sinh mới?
(A) Mr. Wyeth is handling that. M-Cn
(B) With more time to spare than usual. (A) Ông Wyeth đang xử lý việc đó.
(C) The highest available salary. (B) Có nhiều thời gian dư hơn thường lệ.
(C) Mức lương cao nhất có sẵn.
17. M-Au How often should I mail these M-Au Tôi nên gửi những văn bản này bao

35
 statements? lâu một lần?
M-Cn
M-Cn (A) Vâng, bạn có thể mua trực tuyến.
(A) Yes, you can buy one online. (B) Bưu điện trên đường Grant.
(B) The post office on Grant Street. (C) Chúng tôi gửi chúng mỗi tháng một
(C) We send them out once a month. lần.
18. W-Br Why did you put that food in the W-Br Tại sao anh lại đặt thức ăn đó vào tủ
freezer? đông?
M-Au
M-Au (A) Hiện tại nó không hoạt động tốt.
(A) It's not working well currently. (B) Tôi định để nó trong tủ lạnh.
(B) I meant to put it in the refrigerator. (C) Chúng ta hãy bắt đầu nấu ăn sớm thôi.
(C) Let's start making dinner soon.
19. M-Cn Could you print the agenda for the M-Cn Bạn có thể in lịch trình cuộc họp
meeting? không?
W-Am
W-Am (A) Nó đã có trên bàn làm việc của bạn.
(A) It's already on your desk. (B) Không, máy in khác.
(B) No, the other printer. (C) Đó có phải là một khách hàng không?
(C) Was that a client?
20. W-Br How far are you from the clinic? W-Br Bạn cách phòng khám bao xa?
M-Au
M-Au (A) Tôi đủ gần để đi bộ.
(A) I'm close enough to walk. (B) Tôi cần đi khám bác sĩ.
(B) I need to see the doctor. (C) Đó là một phòng khám nổi tiếng.
(C) It's a well-known clinic.
21. W-Br Didn't you get a printout of the W-Br Bạn không nhận được một bản in của
company newsletter from Emiko? tờ bản tin công ty từ Emiko à?
M-Cn

36
 M-Cn (A) Cô ấy bắt đầu làm việc ở đây ba năm
(A) She started working here three years trước.
ago. (B) Tuần trước tôi không có ở thị trấn.
(B) I was out of town last week. (C) Có, tôi thích viết.
(C) Yes, I do like to write.
22. M-Au When do you need to renew your M-Au Khi nào bạn cần phải gia hạn hộ
passport? chiếu?
W-Br
W-Br (A) Hãy cẩn thận để không bị mất vé.
(A) Be careful not to lose your tickets. (B) Loại vi mạch hoàn toàn mới.
(B) A brand-new type of microchip. (C) Sắp rồi, vì nó sắp hết hạn.
(C) Soon, because it's about to expire.
23. W-Am Who can help me find replacement W-Am Ai có thể giúp tôi tìm các bộ phận
parts for my computer? thay thế cho máy tính của tôi?
M-Cn
M-Cn (A) Đây là tất cả các tuyên bố mới nhất.
(A) Here are all the latest statements. (B) Tôi có thể giúp bạn xem qua kho hàng
(B) I can help you look through the tồn kho.
inventory. (C) Đặt những cái này lên kệ đó.
(C) Put these on that shelf.
24. M-Au I can't make it to the company dinner M-Au Tôi không thể tham gia bữa tối của
tonight. công ty tối nay.
W-Am
W-Am (A) Các quản lý mong đợi mọi người đều
(A) Managers expect everyone to be there. có mặt.
(B) A buffet-style restaurant. (B) Một nhà hàng phong cách tự chọn
(C) A meeting once a week. món.
(C) Một cuộc họp mỗi tuần.
25. M-Cn Do you work in this neighborhood? M-Cn Bạn làm việc ở khu vực này à?

37
 W-Br
W-Br (A) Vâng, tôi muốn thử.
(A) Yes, I'd like to. (B) Không, văn phòng của tôi không gần
(B) No, my office isn't nearby. đây.
(C) There aren't any of those here (C) Không có cái nào trong số đó ở đây.
26. W-Am It's time for our quarterly earnings W-Am Đã đến lúc báo cáo lợi nhuận quý
report, isn't it? của chúng ta rồi, phải không?
M-Au M-Au
(A) Was there an e-mail reminder about it? (A) Có e-mail nhắc nhở về nó không?
(B) To pay for a new advertising campaign. (B) Để trả tiền cho chiến dịch quảng cáo
(C) No, a different pair of earrings. mới.
(C) Không, là một cặp khuyên tai khác.
27. M-Cn What did you do with the guest list M-Cn Bạn đã làm gì với danh sách khách
that I sent you? mà tôi đã gửi cho bạn?
W-Am
W-Am (A) Sau khi mọi người đã nhận được nó.
(A) After everyone received it. (B) Tôi đã chuyển tiếp nó cho những
(B) I passed it along to everyone who người cần.
needed it. (C) Chúng tôi dự định sẽ rời đi sớm.
(C) We're supposed to leave soon.
28. W-Br Did you see the announcement about W-Br Bạn đã thấy thông báo về việc thăng
Emily's promotion? chức của Emily chưa?
M-Au
M-Au (A) Tất cả công nghệ đã được nâng cấp.
(A) All the technology's been upgraded. (B) Có lẽ là một nhà tư vấn nghề nghiệp
(B) Perhaps a good career counselor. tốt.
(C) I've been busy all morning. (C) Tôi đã bận rộn suốt buổi sáng.
29. W-Am Let's try our best to finish the project W-Am Hãy cố gắng hết sức để hoàn thành
on time. dự án đúng hẹn nhé.

38
 M-Au M-Au
(A) All except the first one. (A) Tất cả trừ cái đầu tiên.
(B) We may need a few more days. (B) Có lẽ chúng ta cần thêm một vài ngày.
(C) I think over time it will. (C) Tôi nghĩ sau một thời gian nó sẽ thành
công.
30. W-Br Where's the store manager? W-Br Người quản lý cửa hàng ở đâu?
M-Cn M-Cn
(A) A recent hiring decision. (A) Một quyết định tuyển dụng gần đây.
(B) I enjoy shopping at that store (B) Tôi thích mua sắm ở cửa hàng đó.
(C) She went out for lunch. (C) Cô ấy đi ra ngoài ăn trưa.
31. M-Au The software you're using isn't very M-Au Phần mềm bạn đang sử dụng không
reliable. đáng tin cậy lắm.
W-Br W-Br
(A) These chairs aren't very comfortable. (A) Những chiếc ghế này không thoải mái
(B) I've been using it for years with no lắm.
problems. (B) Tôi đã sử dụng nó trong nhiều năm mà
(C) I saw that computer at the store. không gặp vấn đề gì.
(C) Tôi đã thấy chiếc máy tính đó ở cửa
hàng.

39
 PRACTICE WITH ACTUAL QUESTIONS - ETS 2023-TEST 3
7. How was the security audit today? Kiểm toán an ninh hôm nay thế nào?
(A) I can secure them. (A) Tôi có thể bảo vệ chúng.
(B) Very productive. (B) Rất hiệu quả.
(C) If you like. (C) Nếu bạn thích.
8. What dinner specials do you have today? Bạn có món gì đặc biệt cho bữa tối hôm
(A) We have baked salmon. nay?
(B) For the first time. (A) Chúng tôi có cá hồi nướng.
(C) No, I haven't. (B) Lần đầu tiên.
(C) Không, tôi không có.
9. When will the order be delivered? Khi nào đơn hàng sẽ được giao?
(A) Not until Wednesday afternoon. (A) Đến chiều thứ Tư kia.
(B) It's time to put them away. (B) Đã đến lúc bỏ chúng đi.
(C) The light is on in the mail room. (C) Đèn vẫn sáng trong phòng thư.
10. What's the monthly membership fee for Phí thành viên hàng tháng cho dịch vụ đó
that service? là bao nhiêu?
(A) Twenty euros. (A) Hai mươi euro.
(B) Next month. (B) Tháng tiếp theo.
(C) Don't let me forget. (C) Đừng để tôi quên.
11. Did you receive the e-mail I sent? Bạn có nhận được e-mail tôi gửi không?
(A) I need a receipt for that. (A) Tôi cần biên lai cho việc đó.
(B) Call a delivery service. (B) Gọi dịch vụ giao hàng tận nơi.
(C) I haven't looked at my computer (C) Tôi đã không nhìn vào máy tính của
today. tôi ngày hôm nay.
12. Why don't you have the meeting this Tại sao các bạn không có cuộc họp chiều
afternoon? nay?
(A) Just past the library and across the (A) Quá thư viện một tý và ở bên kia
street. đường.
(B) Otherwise, I think it's fine. (B) Nếu không, tôi nghĩ nó ổn.

40
 (C) Because we have a lot to do today. (C) Bởi vì chúng tôi có rất nhiều việc phải
làm ngày hôm nay.
13. Where did you post the schedule? Bạn đã đăng lịch trình ở đâu?
(A) I hung a copy on the conference (A) Tôi treo một bản sao trên cửa phòng
room door. họp.
(B) In a few hours. (B) Trong một ít giờ nữa.
(C) Are you sure you submitted it? (C) Bạn có chắc là bạn đã gửi nó?
14. Who is leading the safety seminar? Ai sẽ dẫn hội thảo về an toàn?
(A) Đó là những gì anh ấy đã nói.
(A) That's what he said. (B) Elizabeth sẽ làm điều đó.
(B) Elizabeth will do it. (C) Bất cứ khi nào ban quản lý thích.
(C) Whenever management prefers.
15. Could you please fill out your time sheet Bạn có thể vui lòng điền vào bảng chấm
by 3 P.M. today? công của mình trước 3 giờ chiều hôm nay
(A) How much time do you have? không?
(B) OK, I'll make a note to do that. (A) Bạn có bao nhiêu thời gian?
(C) I will place the order as soon as (B) OK, tôi sẽ ghi chú để làm điều đó.
possible. (C) Tôi sẽ đặt hàng càng sớm càng tốt.

16. When is the electrician supposed to get Khi nào thợ điện phải đến đây?
here? (A) Gói hàng đến đây tối qua.
(A) The package got here last night. (B) Hôm nay tôi không lái xe đi làm.
(B) I didn't drive to work today. (C) Cô ấy vừa mới cho tôi biết cô ấy sẽ
(C) She just let me know she's running đến muộn.
late.
17. I'd like to schedule your performance Tôi muốn lên lịch cuộc họp đánh giá hiệu
review meeting. suất của bạn.
(A) That is a high-performing team. (A) Đó là một đội có hiệu suất cao.
(B) The food here is very good. (B) Đồ ăn ở đây rất ngon.

41
 (C) OK, let me look at my calendar. (C) OK, để tôi xem lịch của tôi.
18. Haven't you been trained to use this Bạn chưa được đào tạo để sử dụng máy
machine? này sao?
(A) I can get them to take a look. (A) Tôi có thể nhờ họ xem qua.
(B) We need to finish before noon. (B) Chúng ta cần hoàn thành trước buổi
(C) I use it all the time. trưa.
(C) Tôi sử dụng nó mọi lúc.
19. Did you bring your computer home or Bạn đã mang máy tính về nhà hay để nó ở
leave it at work? nơi làm việc?
(A) Yes, last week. (A) Vâng, tuần trước.
(B) I left it at the office. (B) Tôi để nó ở văn phòng.
(C) In ten minutes. (C) Trong mười phút nữa.
20. Why don't we create a video tour of the Tại sao chúng ta không tạo một chuyến
convention space? tham quan bằng video về không gian hội
(A) I lost it yesterday. nghị?
(B) That film has been very popular. (A) Tôi đã mất nó ngày hôm qua.
(C) I thought you already did that. (B) Bộ phim đó đã rất nổi tiếng.
(C) Tôi nghĩ bạn đã làm điều đó.
21. Isn't the food usually served at this time? Không phải thức ăn thường được phục vụ
(A) There's been a schedule change. vào thời điểm này sao?
(B) The reviews of that product have been (A) Đã có một sự thay đổi lịch trình.
negative. (B) Các đánh giá của sản phẩm đó đã
(C) I'll go tomorrow instead. được tiêu cực.
(C) Tôi sẽ đi vào ngày mai thay thế.
22. Do you take the bus or train to work? Bạn đi làm bằng xe buýt hay xe lửa?
(A) I love to travel. (A) Tôi thích đi du lịch.
(B) I prefer to drive. (B) Tôi thích lái xe hơn.
(C) I only work on Tuesdays. (C) Tôi chỉ làm việc vào thứ Ba.
23. Would you like me to make the Bạn có muốn tôi đặt phòng cho bạn

42
 reservation for you? không?
(A) The hotel has a fitness club. (A) Khách sạn có một câu lạc bộ thể dục.
(B) No, I haven't heard of it. (B) Không, tôi chưa nghe về nó.
(C) Sure, let me find the form. (C) Chắc chắn rồi, để tôi tìm mẫu đơn.
24. Why are you cleaning the laboratory? Tại sao bạn làm sạch phòng thí nghiệm?
(A) Just stack the books against the wall. (A) Chỉ cần xếp sách vào tường.
(B) I will attend if I have to. (B) Tôi sẽ tham dự nếu tôi phải.
(C) Haven't you seen the inspection (C) Bạn chưa xem báo cáo kiểm tra à?
report?
25. What do you think of the highlighted Bạn nghĩ gì về các đoạn được tô màu
paragraphs in this document? trong tài liệu này?
(A) I think they need further revisions. (A) Tôi nghĩ rằng chúng cần sửa đổi
(B) There's some storage space upstairs. thêm.
(C) This room has very good lighting. (B) Có một số không gian lưu trữ trên lầu.
(C) Căn phòng này có ánh sáng rất tốt.
26. Who's going to receive the final delivery? Ai sẽ nhận được hàng giao đợt cuối cùng?
(A) When everyone leaves the office. (A) Khi mọi người rời văn phòng.
(B) I can wait for it. (B) Tôi có thể đợi (để nhận) nó.
(C) Yes, but only on Fridays. (C) Có, nhưng chỉ vào thứ Sáu.
27. I could book our flights now, right? Tôi có thể đặt chuyến bay của chúng tôi
(A) It's a long flight. bây giờ, phải không?
(B) The trade show hasn't been (A) Đó là một chuyến bay dài.
confirmed. (B) Triển lãm thương mại chưa được xác
(C) It's in the other room. nhận.
(C) Nó ở trong phòng khác.
28. Why do we have to reschedule this Tại sao chúng ta phải lên lịch lại sự kiện
event? này?
(A) This weekend or maybe early next (A) Cuối tuần này hoặc có thể đầu tuần
week. sau.

43
 (B) I will do it as soon as possible. (B) Tôi sẽ làm điều đó càng sớm càng tốt.
(C) My doctor's appointment couldn't be (C) Cuộc hẹn với bác sĩ của tôi không thể
moved. thay đổi.
29. We should really consider expanding our Chúng ta thực sự nên xem xét việc mở
storefront. rộng mặt tiền cửa hàng của mình.
(A) Didn't you see the contract for the (A) Bạn chưa thấy hợp đồng cho công
work? việc (mở rộng) sao?
(B) I don't know how far it is. (B) Tôi không biết nó là bao xa.
(C) We could borrow one for you. (C) Chúng tôi có thể mượn một cái cho
bạn.
30. Do you know whose jacket that is in the Bạn có biết chiếc áo khoác trong phòng
conference room? họp của ai không?
(A) Sure, if they're already planning to go. (A) Chắc chắn, nếu họ đã có kế hoạch để
(B) A few people have blue ones like đi.
that. (B) Một vài người có những cái màu
(C) Yes, Janelle usually orders them for us. xanh như vậy.
(C) Vâng, Janelle thường đặt hàng chúng
cho chúng tôi.
31. When do you usually exercise? Bạn thường tập thể dục vào lúc nào?
(A) Fitness is important for everyone. (A) Thể dục là quan trọng đối với tất cả
(B) An affordable machine. mọi người.
(C) My doctor has suggested that I stop (B) Một chiếc máy vừa túi tiền.
for a while. (C) Bác sĩ của tôi đã đề nghị tôi dừng lại
một thời gian.

44
 PART 3. SHORT CONVERSATIONS

CHAPTER 6. CÁC CHỦ ĐỀ PHỔ BIẾN TRONG PART 3

6.1 PERSONNEL ISSUES

II. BÀI TẬP ỨNG DỤNG
Exercise 1:
Đoạn 1:
(1) interview
(2) position
(3) accounting experience
(4) equipment
(5) connection
Đoạn 2:
(1) internship
(2) time sheet
(3) laboratory
(4) orientation
Đoạn 3:
(1) valuable member
(2) performance review
(3) opportunities
(4) responsibility
(5) consider
(6) decision

45
Exercise 2:
Bài 1: C A D
W-Br Pablo, I heard about your promotion. That’s great news! When do you start
your new position?
M-Cn Thanks very much. I’ll start on Monday. Things are a little busy at the moment,
though, because my new office is on a different floor, and I have to move all my personal
belongings there.
W-Br I just took inventory of the office supplies, so if you need anything to help you pack, let me
know.
M-Cn That would actually be very helpful. I can't believe how many things I've accumulated
over the years! Do you think I can get some cardboard boxes and tape?
Bài 2: B A C
W-Arn Welcome to Metropolitan TV! My name's Naomi and I'm in charge of your new
employee orientation here at the television studio. I'll show you around and then introduce you
to your manager.
M-Cn Thanks. I'm excited to work in the entertainment industry. This is a whole
new aspect of accounting for me.
W-Arn Great! Now, this is where you'll be working. All of the other accountants
work in offices in this hall, too, as do the directors of the shows.
M-Cn I like this area. It's not noisy at all.
W-Arn Yes, we try to keep this part of the building quiet so the people with offices here can
focus on their work.
Bài 3: D C A
W-Am Hi, Jeremy. My sales department wants to start an employee incentive program. I
now that your department uses one, so I wanted your advice.
M-Cn Sure. What would you like to know?
W-Am Employees will definitely be more eager to hit their sales goals if there's some sort of
reward involved. But... what do you think the compensation should be?
M-Cn Hmm ... You spend more time with your team than I do.

46
W-Am Right- I think they'd really enjoy earning additional vacation time.
M-Cn That's a great idea. Why don't you speak with Louis in Human Resources-he'd be able to
give you more guidance about making extra vacation time an incentive
Bài 4: A B B
M-Cn Hi, Nadia. Our department manager mentioned you're training our new hires.
W-Arn yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating
the training documents, I haven't had time to do anything else.
M-Cn Well ... I finished my project early.... What do you need?
W-Arn Thank you so much. Could you check with the Security Office about the badges for the
new employees? I sent them a request last week, but I haven't heard back yet.
M-Cn No problem, I'll take care of that right away

6.2 OFFICE EQUIPMENT AND MAINTENANCE ISSUES

II. BÀI TẬP ỨNG DỤNG
Exercise 1:
Đoạn 1:
(1) security cameras
(2) equipment
(3) installation
(4) training session
Đoạn 2:
(1) set up
(2) manuals
(3) projector
(4) working
(5) tech support
Đoạn 3:
(1) video call
(2) quiet

47
(3) malfunctioning
(4) work well
Exercise 2:
Bài 1: C D C
W-Br Hi, I'm the technician from Tilson's Electrical Service. Sorry I'm late. I couldn't find a
parking space nearby, so I had to park my car several blocks from here. Are you the owner of
the business?
M-Au Yes. I hope you didn't walk too far. So...I called you because the lights in this room aren't
functioning. The lights should turn on automatically when people walk into the room.
W-Br OK. Does anybody need to use this room today?
M-Au Well, I'm supposed to interview a job applicant after lunch ... but I can conduct the
interview in another room. So, please take your time.
Bài 2: C C B
M-Cn Hi, Siba. Do you need help taking those files up to our office? It looks like you have your
hands full.
W-Br If you don't mind, that'd be great. The elevator is still out of order, so we'll have to use the
stairs.
M-Cn But that broke last week- the maintenance crew should have repaired that by now.
W-Br Well, apparently a piece of hardware had to be custom made.
M-Cn Ah, I see. Well, at least our office is only on the second floor, so we don't have to climb
too many stairs.
W-Br That's true. Thanks again for carrying some of these files-it would have taken two trips to
get them all without your help
Bài 3: B C D
W-Br Hi, Roberto. I'm sorry I'm late. I got stuck in heavy traffic. How's everything going
here at the reception desk?
M-Cn Fine. Most of the hotel guests have already checked out. By the way, the maintenance
workers came by. I gave them today's list of maintenance tasks.
W-Br Good. But I'd better let them know there's a meeting in the Lilac Conference Room at ten

48
o'clock. Doing the work in that room should be their top priority.

Bài 4: B B A
W-Br Good afternoon, I'm from Star Locksmiths. I'm here about a door that isn't locking
properly.
M-Au Thank you for coming so quickly. It's a major security concern that one of our doors
doesn't lock.
W-Br Yes, I understand. I know which door it is, so I'll just head over there.
M-Au Thanks. And it'd be great if this could be fixed before noon. Employees who work in the
other buildings will need to use that door to enter the cafeteria.
W-Br OK, I'll get started right away.
M-Au Thank you. Just remember to keep your visitor's badge visible at all times.

49
 6.3 BUSINESS EVENTS
II. BÀI TẬP ỨNG DỤNG
Exercise 1 - Đoạn 1:
(1) event coordinator
(2) awards banquet
(3) ceremonies
(4) quote
(5) shuttle service
Exercise 2:
Bài 1: A C D
W-Br Hello, welcome to the Klineston Hotel. How can I help you?
M-Au Hi, I'm Kris Wattana from Trouville Development Corporation. I reserved your large
meeting room for this afternoon. My colleague and I want to get everything in order before the
three o'clock start time.
W-Br Ah yes. I see your name right here. I’ll just need to see some identification, please.
M -Au All right... here's my ID. Is that all?
W-Arn Wait, Kris. Don't forget that we reserved fifty chairs, but we're going to need more.
M-Au Thanks for the reminder. Would it be possible to have fifteen more chairs brought to the
meeting room?
W-Br Absolutely. I'll call maintenance and ask them to deliver the chairs right away.
Bài 2: A D C
W-Am Hi, Haruto, have you picked the caterer for the shareholders' meeting? We want
everything to go smoothly.
M-Cn I haven't decided yet, but I've got quotes from a few local caterers. Our budget's pretty
tight so I'm leaning toward Star Restaurant. They have the least expensive lunch service.
W-Am You know... I've had problems with Star Restaurant. I hired them to cater a meal for a
management meeting last month, and they delivered the food an hour late. I just don't want a
delay like that to happen during this meeting. You can spend a little more money if you need
to.

50
 M-Cn Oh, I'm so glad you told me. Then let's go with Golden Eagle

Bài 3: A B C
M-Cn Hi Monica, I just wanted to let you know I'm about to leave for the trade show.
W-Br Sounds good. I’ll help you load the product samples into your car.
M-Cn It's just one small bag.
W-Br Oh, OK. You're not leaving right now, though, are you? I thought the show didn't start
until three o'clock.
M-Cn You're right. But I worry that the traffic on the highway will be really bad, so I
thought I'd give myself extra time.

6.4 TRAVEL/ BUSINESS TRIPS

II. BÀI TẬP ỨNG DỤNG
Exercise 1.
Đoạn 1
(1) gate
(2) moved to
(3) terminal
Đoạn 2
(1) check out
(2) stay
(3) parking
(4) construction

51
Exercise 2.
Bài 1: A C B
W-Arn Hello, I'm calling to follow up on a hotel stay I booked with your travel agency. I just came
back from my trip to Prague, and I must say I'm disappointed. Your Web site said the Chester
Hotel is in the heart of Prague, but it was actually a thirty-minute ride to the city center.
M-Au Oh, I'm so sorry to hear that. I will definitely take a look at the description in our
advertisement of the Chester Hotel and make sure it's not misleading.
W-Arn Yes, I really think that information needs to be changed. I spent over two hundred dollars
in taxi fare getting into the city. Would you be able to pay me back for the extra transportation
costs?
Bài 2: C B D
W-Am Welcome back, Raj! How was your vacation last week?
M-Au Very good. I went to Fairview with my family, and it gave me some ideas for work-like how
the city planning commission can make it easier to pay for parking in the business district.
W-Arn But the city just installed digital parking meters that accept credit cards last year.
M-Au That's true, but it's easier to pay with a mobile application. That's what they do in
Fairview. I could even add money to the meter remotely before I ran out of time.
W-Am I've heard about those applications, but never used one before.
M-Au I have one right here on my phone. Let me show you how it works.
Bài 3: D D C
M-Au I'd like to book two tickets for tonight 's city bus tour.
W-Arn Sure, we still have seats on the bus. This tour will stop at five different sites and end up at
the Seven Stars Restaurant
M-Au Oh. That sounds good. A friend of mine is visiting from out of town. He'll like that.
W-Arn Yes, but we have to put in the order for the restaurant in advance. You have a choice
between the chicken with vegetables or the beef with rice.
M-Au We'll both have the chicken.
W-Arn Here are your tickets. And by the way, we're expecting clear skies tonight. You’ll
definitely want to bring your camera. You won't want to miss taking photos of the city's skyline.

52
Bài 4: A C B
W-Am Hey Alonso, I'm finalizing the schedule for tomorrow's company picnic. The
interdepartmental softball game is supposed to start at nine A. M., but it's raining right now.
M-Au Oh, then the ground will probably be too wet to play softball in the morning.
W-Am Well, we could start the game later in the afternoon, except the president is supposed to
make a speech right after the game.
M-Au Right, and I know he has a busy schedule. But... let me call his assistant. And what about
the catering order? We should probably still have them bring lunch at noon, right?
W-Arn Yes. I’ll contact the caterer to confirm the delivery time for the food.

6.5 AT PUBLIC PLACES

II. BÀI TẬP ỨNG DỤNG:
Exercise 1.
Đoạn 1:
(1) painting gallery
(2) pamphlet
(3) painting exhibits
(4) watercolor
(5) register for
Đoạn 2:
(1) looking for
(2) carry
(3) office furniture
(4) salesperson
(5) discount coupon
(6) purchase
Đoạn 3:
(1) reservation
(2) table for two

53
(3) seat
(4) reserve a table
Exercise 2:
Bài 1: C B C
W-Br Hi, Jorge. How's preparation coming along for the new sculpture exhibit?
M-Au Well, we're a little bit behind actually...the Museum of Plastic Arts is loaning us several
sculptures, but the shipment's been delayed.
W-Br Oh, no. Is there any way I can help?
M-Au Well ... the rest of the sculptures should be here this afternoon, and this is the list of
things that still need to get done.
W-Br Hmm ... how about you finish setting up the final pieces, and I’ll upload photographs of
the completed displays to our Web site?
M-Au That'd be great-thanks!
Bài 2: B A D
M-Cn Excuse me. I'm looking for a video camera. I've never bought one before, and
I'm wondering if you could make some suggestions.
W-Br Sure. It'll help, though, to know what your specific needs are and how much you 'd like to
spend.
M-Cn Well, I plan to use it most when I go on vacation. I have a couple of trips coming up, and
I'd like to record my experiences. I've never operated video equipment, though, so I'd like
something that's basic.
W-Br In that case, I'd recommend the Sepler 83. I personally like this one the best because it's
very easy to operate. Since this is your first video camera purchase, I'd probably get that one.
Bài 3: A B A
M-Au Welcome to Anderson's Hardware Store.
W-Arn Hi. I bought this electric saw from your store a while ago, and it stopped working. I'd like
to exchange it for a new one.
M-Au OK. If you give me your name, I can look up the details of your purchase.
W-Arn Sure, my name's Frances Russell.

54
M-Au Unfortunately, this tool doesn't qualify for an exchange, because you bought it over a
year ago. The warranty's only valid for one year.
W-Arn Really? I thought it came with a three year guarantee.
M-Au I have the warranty right here.
W-Arn Oh, OK then. Thanks for checking.
M-Au I recommend having our mechanic fix your saw. She can repair all kinds of power tools
for a small fee.
Bài 4: D A B
M-Cn Welcome to the Natural History Museum. Can I help you?
W-Br Hi- I'm trying to find the special Fossils exhibit I saw advertised on TV. Can you
tell me how to get to it?
M-Cn Sure. We're here in the Main Hall. That's the Bird Hall over there. The fossils are just in
the next room, on the other side of Bird Hall. It's a large well-lit space that we often use for
special exhibits. That's where you want to go.
W-Br Thanks. Oh-and is my ticket good for special exhibits?
M-Cn Yes. Everything is included with regular admission at our museum.

Bài 5: B D A
W-Am Oh, Jason - the people at table two asked for an order of French fries. They said they
forgot to tell you when you took their order.
M-Cn Is that a small or large order of fries?
W-Am Small.
M-Cn Thanks for letting me know. I’ll go tell the cooks to add it to their order.
W-Am Great. Oh, by the way, do you think you could take my shift this Thursday from twelve to
five? I forgot I have a dentist appointment.

55
 M-Cn Uh ... I have tickets to a baseball game on Thursday.
W-Am OK, no problem.
Bài 6: B A A
M-Cn Hi, welcome to Springton Furniture. I'm Tom. How can I help you?
M-Au Hi. I'd like to return a lamp I bought here a couple of weeks ago.
M-Cn OK. Do you have your receipt with you?
M-Au Uh, no, actually. I must have lost it.
M-Cn Hmm. Usually we can only take returns with a receipt. Let me ask my manager. Excuse
me, Sarah?
W-Am Yes, Tom?
M-Cn This gentleman wants to return a lamp, but doesn't have his receipt.
W-Am OK. Sir, I'm afraid all I can do is offer you in-store credit. You can use it at any of our
locations.

IV. BÀI TẬP ỨNG DỤNG

Exercise 1.
Đoạn 1:
(1) pharmacy
(2) pick up
(3) allergy
(4) medication
(5) come back
Đoạn 2:
(1) Fitness
(2) member
(3) take dance classes
(4) membership
(5) student discount

56
Exercise 2:
Bài 1: A D B
M-Cn Hello. I'm calling about becoming a member of your fitness center. I'm a flight attendant,
and I've just started working a route to and from this city.
W-Br So you don't live in this city?
M-Cn No, I stay at a hotel. I'm only here on Saturdays and Sundays, between flights.
W-Br OK. Do you have any specific fitness goals in mind?
M-Cn Actually, yes. I'm interested in working with a personal trainer.
W-Br No problem. We have a trainer who's here on those days. I’ll set up an appointment for
you to fill out the membership forms.

Bài 2: C A D
W-Am Hi, I'm Rebecca from Howard Property Management. I'm glad both of you could make it
today. Let me show you around the office space available for lease here.
M-Cn Wow, this office is really nice. What do you think, Brian?
M-Au Well, it is nice, but most of our time is spent in meetings. I think we'd need more meeting
rooms than this space has.
M-Cn You're right, but we could renovate and add a few rooms.
W-Am And this office has a great benefit. It comes with a large parking area right outside.
M-Au Most of our employees do drive to work, so that would be good.
Bài 3: D C B
W-Arn Mr. Potter? My name is Aki Kimura. I manage the Pine Street Apartments, and I'm calling
to see whether you've made a decision about renting the unit I showed you last week?
M-Cn Actually, I'm still thinking about it. I really like the updated kitchen-plus, it's close to my
work. But the apartment isn't very big. I have a lot of furniture, and I don't think all of it will fit

57
in that apartment.
W-Arn Well, that unit is the smallest one we have because the maintenance room is right next
to it. But if you're still interested in it, I'd be willing to reduce the rent for you.
Bài 4: C D B
W-Br Good morning. I have a dental appointment with Dr. Tang at ten o'clock.
M-Au Let's see... Sameera Kapoor? Welcome. As a new patient, you just need to fill out this
form.
W-Br Actually, I filled that out last week. I'm here today for a follow-up appointment. Do I need
to fill out another one?
M-Au Oh, I see it in your file now-sorry about that. You can go ahead and wait in Room Two. The
dentist will be with you shortly.
W-Br Great. I'm glad I could schedule an early appointment. I have to meet an important client
for lunch later this afternoon.

PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 1

32 – 34 A D C
W-Am: Hello. 32I'm calling about my tickets for tonight's baseball game. I'm hoping to upgrade
my seats so we can sit closer to the field. The reservation is under my name: Joanna Reynolds.
M-Cn: Let me take a look. Hmm. 33I'm sorry, Ms. Reynolds, but our system seems to be down at
the moment. I can do the exchange manually, but it'll take a little longer.
W-Am: No problem. I have time.
M-Cn: Thanks. Oh, and 34just a reminder that better seats will cost more – you'll need to pay
about 15 dollars more per seat.
35 – 37 C A B
W-Am: Thilo, 35are you going to the company lunch later this morning at Sullivan Bistro? 36I’'m
not sure how to get there.
M-Au: Well, 36the train stops right near it on Hanover Street, but you'd have to transfer a few
times. You know, 35,36I'm getting a ride with Farida, and she has a van.
W-Am: Oh, that would be convenient! 37Do you know where her desk is?

58
M-Au: Yes. 37She has the cubicle closest to the stairs.
38 – 40 A B D
M-Au: Hi, Sarika. 38We need a new assistant manager here at Jeera Groceries. You've been one
of our best cashiers for two years now. Are you interested in the position?
W-Br: Wow. I definitely am. 39My one concern is the working hours. Would my schedule change
significantly?
M-Au: You might have to work overtime once in a while, like when food deliveries arrive late,
but that doesn't happen often. 40Why don’t you think about it for a few days? Let me know
what you decide.
41 – 43 C B D
M-Cn: Good morning, This is Westerly Travel's customer service. How may I help you?
W-Br: Yes, 41I was supposed to take the two P.M. from Denver to Colorado Springs, but it was
canceled. I need to book a different train. 42I'm presenting at a trade show first thing in the
morning, so I'm hoping you can get me on another train today.
M-Cn: The four P.M. departure gets you in by six thirty, and there are plenty of seats available.
W-Br: That sounds great.
M-Cn: 43And to apologize for the inconvenience, I've upgraded you to business class at no extra
charge.
44 – 46 C D B
W-Am: This is Marcy Ardmore at Sladen Motors. 44Some automotive parts we ordered from
your factory haven't arrived at our dealership yet.
M-Au: I'm sorry to hear that. We sent your order over a week ago, but the shipping company
has been experiencing delays. Unfortunately, 45the tracking e-mails they sent us don't contain
enough detail to determine when the parts will get to you.
W-Am: I see. 46Do you have contact information for the shipping company? I'd like to see what I
can find out.
M-Au: 46Yes, I can give you their phone number. But I'll also call them. Hopefully the more
inquiries they get, the more seriously they'll take the issue.
47 – 49 B A D

59
M-Au: Amina, 47how are plans progressing for the September release of our new model of
mobile phone?
W-Br: 47Good. 48Right now, the marketing department is looking at advertising options and
thinking about the best way to get maximum exposure in the media.
M-Au: Great. And what's the update from our manufacturer about when they'll begin
production? Last time we spoke, 49you mentioned that the factory was at full capacity with
other projects, and I'm worried that'll affect our timeline.
W-Br: I just spoke with them, and they'll free up room for us soon.
50 – 52 C D A
W-Br: Hi, Luca. 50Is the restaurant almost ready for this afternoon's awards dinner?
M-Au: 50Actually, now that the room's been set up, 51I see that we're short a few tables and
chairs.
W-Br: Oh, 51I've already taken care of that. I called a rental company, and they'll be delivering
the furniture we need in an hour.
M-Au: Thanks for doing that. 52Did you also look over the final guest list? I haven't had time to
do that yet.
W-Br: 52No, I haven't. Why don’t we do that together now?
53 – 55 C C A
M-Cn: 53Mareella, we have a problem with the business conference we're hosting next week. I
just got a call from the conference center, and they said there's been water damage to three of
the meeting rooms.
W-Am: Oh no! 54But the rooms will be repaired in time for our conference, right?
M-Cn: They said 54there's a lot of damage.
W-Am: OK. 55Well, the weather's supposed to be nice, so we could host some of the seminars
outdoors. It's a little unconventional, but there's plenty of space surrounding the conference
center.
56 – 58 A B A
M-Au: OK, 56Marion, the new health-care software is all set up on your computer. It should be
pretty straightforward to use. But call technology support if you run into any issues.

60
W-Am: Great. 56I hear a lot of health-care providers are switching to this same software.
M-Au: Yes. 57lt's becoming popular because it retains all of a patient’s medical records from
different providers in one central system.
W-Br: Excuse me. Sorry to interrupt.
M-Au: No problem, Francesca. What's up?
W-Br: I overheard what you said, and just to clarify, 58the program can only collect and retain
records from providers who use the same software, 56,58so Marion may find she still has to call
around to obtain all the patient records she needs.
59 – 61 C B A
W-Am: Let's get this product-innovation meeting started. 59Sales of our fruit-and-nut bars have
been strong, so we'd like to develop some other types of snack bars. What do you recommend,
Stan?
M-Cn: Well, we know that many people are allergic to nuts, so 60we should develop some snack
bars without nuts. The only thing is, we'd need a separate set of equipment to avoid
contamination between the two production areas.
W-Am: We don't have room at this facility for that. 61Pedro, you've been to our new production
facility in Glenview, right? Is there space there for new equipment?
M-Au: I think there's extra space there. 61I’ll check with the facility manager to make
sure, though.
62 – 64 A D B
M-Au: Welcome to The Boat Center. How may I help you?
W-Am: Hi. 62Do you have any tickets for the Sea-Ride Special tour today? I was hoping to catch
a last-minute tour.
M-Au: Sorry. 62We're sold out. It’s a really popular tour this time of year because the penguins
are migrating through the area.
W-Am: Oh, too bad. I'm leaving tomorrow morning, and I was really hoping to take one of your
tours.
M-Au: Well, 63the Island Exploration tour still has a couple of spots left.
W-Am: 63Great! 64And that'll give me time to get something to eat before it starts. I see there’s

61
a coffee shop just down the street.

65 – 67 D C A
M-Cn: Hi. I'm here for the health and wellness conference, I parked in the event center parking
area. I was wondering, 65is parking free for conference attendees?
W-Br: 65No. I'm sorry. We don’t provide any reimbursements for parking. But 66if you're willing
to move your car, there's a cheaper parking area at Seventh Avenue and Vine Street. It's about a
block away
M-Cn: Oh, unfortunately, 67I don't have time. I'm scheduled to attend the strength-training
seminar that starts in fifteen minutes. But tomorrow I'll get here earlier and park at the other
lot. Seventh and Vine, you said. Right?
W-Br: That's correct.

68 – 70 B D D
M-Cn: Molina's Office Store. How can I help?
W-Am: Hi. 68I've been trying to order a product on your Web site, but every time I get to the
checkout screen, everything freezes, and I can’t place the order.

62
M-Gn 69What are you trying to buy?
W-Am: 69The Enzo 5000 scanner.
M-Cn: Hmm. That product's currently out of stock. Can I recommend the Rhenium 60 instead?
It's a popular model.
W-Am: I really need the Enzo 5000 - I'm an artist and I make my own prints, so I need a model
that produces top-quality images.
M-Cn: I see. Well, 70we're expecting a shipment tomorrow. If it includes the model you're
looking for, I can reserve it for you.

63
 PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 2
32 – 34 B D C
W-Am [32] Hello, Forest Grove Photography Services. How can I help you?
M-Cn Hi, [32] I'd like to get a photographer to cover our event. [33] lt's a charity basketball
game next Tuesday night. I was hoping to get Thomas Zukowski. He works for you, right?
W-Am Yes, but unfortunately, [33] Thomas doesn't usually work evenings.
M-Cn Oh, too bad. [34] Could you recommend somebody else?
W-Am [34] Before I do that, let me talk to him. He might make an exception. Tom does love
basketball.
35 – 37 C D A
M-Cn Good morning. [35] It looks like we received a lot of new orders online last night.
W-Br Yes, [35] I saw that when I got in this morning. Can you package all of them by yourself?
M-Cn Well, there are so many, I may not be able to finish everything today.
W-Br OK . [36] I'll call Maria Jeong and ask if she can come in early today to help.
M-Cn [36] That'd be great. [37] We also have to pack that big shipment for the Henderson
order. We finally got all of the items in.
W-Br Oh, yes, [37] do that first.
38 – 40 D A C
M-Au Haruna, we've planned most of the details for the corporate retreat, including housing
and most activities, but [38] we still need to decide where to go for Saturday's closing dinner.
W-Am [38] Yes, I sent you several menus. Did you like any of the places? [39] McNally's is close
by.
M-Au [39] Yes, that would be convenient. We could even walk there from the hotel. But the
prices are a little high.
W-Am I agree. But [40] I could see if they can offer us a reduced catering rate, rather than
ordering off the regular menu.
41 – 43 D D B
W-Am [41] Janeiro and Rico, could you give me an update on how our new medical records
software is coming?

64
W-Br Sure. Per the customer's request, I've updated the logo and changed the font.
M-Cn [42] The customer has communicated with us a lot on this project. Having their feedback
at every stage of the process has been helpful.
W-Am Excellent. [43] It sounds like we're on schedule for completing our beta version. Then we
can hand it off to our marketing team.
44 – 46 B C B
M-Cn Hello, this is Ian Nelson from Regal Bathrooms. [44] I'm following up to make sure that
you're pleased with the job our workers did in your house.
W-Am Thank you for calling. Yes. They did a great job. The bathroom floor was replaced, and the
new tile looks great. I'm very happy with the job.
M-Cn That's good to hear. If there are other jobs you need done, I hope you'll reach out to us
again.
W-Arn That reminds me. [45] I was thinking of replacing my kitchen cabinets. Is that something
you'd possibly do?
M-Cn [45] We don't, but [46] I can recommend a company I often work with. Their customers
have been very satisfied. [46] Let me get their phone number. One second.
W-Am Thanks.
47 – 49 B D A
W-Br My name is Laura. [47] I refill my medication here at this pharmacy once a month. But on
Monday I'm going to travel abroad for work for two months, and I wonder if I can get a two-
month refill this time.
M-Cn It shouldn't be a problem. However, your doctor must send us the two-month
prescription, so you need to contact her first.
W-Br Oh, I see. [48] I’ll give her a call during my lunch break today. When are you open until
today?
M-Cn Until nine P.M. But once we receive your doctor's prescription, [49] we can deliver the
medication directly to your home.
50 – 52 D B C
M-Au Miller's Sporting Goods. Joey speaking.

65
W-Am Hello, [50] I'm calling from West End High School. [51] We're looking to make a big
purchase for our student baseball teams. Our equipment is getting old, and we would like to get
new uniforms too. [51] We have budget restrictions, though.
M-Au Well, we do offer discounts for bulk purchases. And we have a number of price ranges for
uniforms; many are very reasonable. [52] Let me get the manager on the phone, and you can
discuss the specifics.
53 – 55 C B B
W-Br Hi, this is Gemini Flowers. [53] I'm calling about the order you placed for your award
luncheon on July twelfth. Unfortunately, our supplier is out of pink roses.
M-Cn Oh, no! [54] Pink matches our corporate logo! I ordered them especially for this occasion!
W-Br I understand your disappointment, sir.
[55] I can offer a ten percent discount on the total cost of your order and replace the pink roses
with yellow ones.
M-Cn Well, [55] I didn't tell anyone about the roses. I suppose no one will really be
disappointed.
56 – 58 A B D
W-Br Unfortunately, our development team has some bad news. It turns out [56, 57] we'll need
to push back the shipment of the prototype motor we've been developing for our client.
M-Cn Uh-oh. [57] Why will there be a delay?
W-Br Well, some of the components we received to build the prototype are failing initial tests,
so we won't be able to make the delivery deadline. Janet, could you let the client know?
W-Am Yes, I'll contact them right away.
M-Cn And [58] I'd like the development team to start giving me daily briefings about progress
on this issue.
59 – 61 B A D
W-Br Good evening. Legend Hotel. How may I help you?
M-Au Hello. I'm at the local airport. Does the hotel run shuttle buses to here?
W-Br We usually don't, but... was your flight originally scheduled for Central Airport?
M-Au It was, but apparently [59] there's a problem at Central.

66
W-Br Yes, [59] there's a personnel shortage, but several flights have been rerouted to the local
airport. [60] We have started running an airport shuttle this morning.
M-Au OK. That's good news. When is the next shuttle?
W-Br Buses run every half hour. What's your reservation number? [61] I’ll ensure that
your room is ready for you when you arrive.
62 – 64 C B B
M-Au Hi, Marla. [62] I'm calling to check whether you received my outline of the design project
for your apartment remodeling. I e-mailed it to you yesterday.
W-Am Yes. Thank you for doing such a great job. [63] I really liked your idea of opening up the
kitchen and creating an open space with the living room.
M-Au Great. If everything looks good to you, I can start ordering the supplies tomorrow.
W-AmActually, [64] I don't like the ceramic tiles you picked for the kitchen. I like the marble
ones much better. I know they are more expensive, but it's a small space.

65 – 67 B C D
M-Cn Hi. [65] I'd like to make a reservation for a group of clients that will be visiting our
company from the first to the sixth of June. I need eight rooms.
W-Br We do have availability for that period. [66] The type of room I recommend for you is
normally 99 euros per night, but we can offer a group discount.
M-Cn That’ll work. Also, on June fifth, we want to take our clients on a tour of the local
attractions. Could you help arrange that?
W-Br [67] We have an event planner here who'll be able to help you. His name is Pablo
Gonzales. I'll connect you to his office once I've completed your reservation.

67
68 – 70 D A B
M-Au Hi, Joanna. [68] The management group needs to submit nominees for this year's award
for outstanding employee. My supervisor wants to know if any managers have nominated
anyone yet.
W-Br Not yet, Charles. I e-mailed everyone about it a week ago, but I haven't heard anything
yet. [69] I’ll have to follow up with the managers and let them know the deadline is coming up.
M-Au OK, well, [70] I printed out a breakdown of the customer service representatives with the
most five-star reviews from customers last year. We had someone who was really outstanding.
W-Br Those are excellent numbers. Could you go ahead and submit a nomination?

68
 PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 3
32 – 34 B C D
W-Br Hello. I heard an announcement on the radio about the garden show you're organizing.
They said it's running all week, and [32] there will be several demonstrations about innovative
gardening tools. Could I attend the demonstration scheduled for Wednesday?
M-Au [33] Sorry, but that session's just been canceled. The person leading it had another
commitment.
W-Br Oh, too bad. So are all of the demonstrations canceled?
M-Au No, the demonstration for Saturday is still on. That's at 1 P.M. [34] I can register you for
that session. Just get there about 15 minutes before it starts so you'll get a good seat.
35 – 37 A B C
W-Am [35] I have all these estimates from different companies for repairing the brick work in
the front of our office building, and they're all really similar. How can I decide?
M-Au [36] We're just having the patio at the entrance repaired, right?
W-Am Well, [36] we also need a new retaining wall around the garden and to have some
additional pathways laid out across the lawn. It's actually quite a complex job.
M-Au Oh. [37] Maybe talk to Mr. Lukich in sales. His background is in construction, so maybe he
has familiarity with some of the firms and can help you pick one.
W-Am That's a good idea.
38 – 40 B C A
W-Am Hi. I'm the general manager of the Sunrise Mall Shopping Center in town. [38] I heard
your band playing last month at the town fair and got your contact information. I really enjoyed
your music.
M-Cn Thank you! We're a local band and it's always a pleasure to hear from our audience.
W-Am The reason I'm calling is that [39] I'm wondering if you'd be interested in playing music at
the shopping center on a Saturday afternoon sometime. The date can be flexible.
M-Cn Sure. We can play the first Saturday of March. But where exactly will we be performing?
W-Am [40] There's a detailed map of the shopping center on our Web site. It'll show you where
our event space is.

69
41 – 43 B A D
M-Au Hi, Kirstin! [41] I'm glad to finally see you. Looks like you've been busy!
W-Br Yes, [41] this show is particularly popular. [41,42] Jose's paintings really draw a crowd. [42]
He's selling a lot of them, too!
M-Au Oh, they're great. [42] I'm thinking of buying one myself.
W-Br You should... sorry I've been so busy lately. I've been swamped at school, plus it's taken a
lot to plan this show. Hey, [43] would you want to get together with Janet and Miko for lunch
next week?
M-Au [43] Sure, sounds great.
44 – 46 B C C
W-Am [44] Thanks for stopping by, Lin. I'd like to discuss the candidates we interviewed
yesterday for the legal assistant position. [45] I was very impressed with Mr. Smith's work
history.
M-Au [45] Yeah, he has a lot of relevant experience in the legal field, but he didn't answer our
questions very clearly.
W-Am Still, I think he'd be a great help preparing the legal briefs for our clients.
M-Au [46] I'd push for Ms. Wong. Not only was she clear and direct, but I called one of her
references, and her former supervisor couldn't praise her enough.
W-Am That's good to know.... [46] Let me take another look at her work history.
47 – 49 B D A
M-Au Good morning! [47] This is the front desk. How may I help you?
W-Am Yes... Hi... [47] it's 7 A.M., and I am hearing drilling in the room above me.
M-Au That's right. [48] We are doing bathroom renovations on that floor. We posted notices
about the project near the checkin desk and around the lobby.
W-Am I have a conference call at 8 A.M.
M-Au [49] Let me see about finding an alternate accommodation for you in another wing.
W-Am That would be great. Due to a schedule change, I will be working from my room all day.

70
50 – 52 C A D
W-Br [50] I like your idea, Mark, about producing a new line of touchless, voice-activated smart
lamps. But if we were going to do that, [50, 51] we'd need to hire a new consultant familiar with
that technology, which would not be cheap.
W-Am [51] Given that we went over on our production costs last year, it doesn't seem likely
we'd have the budget.
M-Au [52] What if we reduced our spending on advertising temporarily and used the savings to
hire the new consultant? The decrease in advertising might cause a temporary drop in revenue,
but I think we should make up for it when we launch the lamps.
53 – 55 A B D
M-Au [53] Have you been having any problems with the therapeutic ultrasound machine? My
patient just said he didn't feel his muscles were responding as usual.
W-Am It has been acting funny. Perhaps we should call the technician?
M-Au Maybe. I'm afraid it's getting pretty old, though. We may need to replace it.
W-Am OK. [54] I'll notify Barbara since she has to sign off on all purchases.
M-Au By the way, [55] can you see Mr. Cohen for me tomorrow? He just needs to do some
exercises for his wrist. He's been responding well to the treatment.
56 – 58 B C B
M-Au [58] I'm preparing the budget report for our monthly meeting, but [56] can I ask you
about the bill for landscaping? It seems very high.
W-Br Keep in mind that they maintain the parking area and outdoor lighting.
M-Au Well, [57, 58] the real issue is that we share the expenses with the medical clinic next
door. With patients coming to the clinic, they use far more parking spaces than we do. And the
way we divide the cost should reflect that.
W-Br I think you're right. [58] I'll e-mail the clinic about it.
59 – 61 B C A
W-Am Thank you both for that lovely dinner. [59] What a nice way to celebrate that our two
companies will be working together in the future.

71
M-Cn We've often held business dinners here. Say, [60] I wanted to mention how much I liked
the speech you gave at our meeting today. Very inspiring!
W-Am Ah, thank you... So, I'm in town until tomorrow afternoon. [61] Ms. Rice, should I come
by your office in the morning to sign the last few papers?
W-Br [61] Yes, I'll be in at eight thirty... well, actually, make that nine. Does that give you enough
time before your flight?
W-Am Yes, that should be plenty of time.
62 – 64 C B D
M-Au [62] Are we all set for the event? The food is prepared, and the beverages are ready.
They're loading the truck now. I confirmed the music and other entertainment. And I think we'll
arrive early.
W-Am That's good because [63] I was actually worried that one hour wouldn't have been
enough to get everything ready.
M-Au I agree. How does the rest of the schedule look?
W-Am The timing looks good. [64] I wonder if we could actually finish up early at the end of the
night. Why don't you tell Pierre to bring the truck back at eleven thirty?
M-Au OK, He should be finished with his hotel delivery by then.

65 – 67 C B A
W-Am [65] Are you all set for the environmental fair our company is putting on at the park
[65,67] this weekend? I just finished finding supplies for my game about recycling.
M-Cn Yes, I've finished writing the questions for the environmental trivia game I'm leading. Hey,
I wanted to check with you: 66 What else can I do to be helpful that day? Would you like me to
hang signs or something? Help decorate?
W-Am [66] One thing we could use is someone to stand at the park entrance and direct people

72
to the pavilion where the fair will take place.
M-Cn Wait, [67] aren't there several entrances to the park?
W-Am Yes, but [67] only the entrance on Court Street is open on weekends.

68 – 70 A C B
W-Br I came by in person to see how the construction of my town house is proceeding. [68] I
was a bit worried after that text you sent me yesterday.
M-Cn Yes, [68, 69] we finished stage three of the project last week, but as I said in my text,
there'll be a delay for stage four.
W-Br I understand there's a problem with the supply of drywall sheets?
M-Cn There's a delay right now. But we should get them next week.
W-Br [70] Is there anything we can do while we wait?
M-Cn [70] I suggest you start working with your interior designer to decide on the finishing
touches. As soon as the drywall arrives, we'll be ready to finish the interior.

73
 PART 4. SHORT TALKS

CHAPTER 7. CÁC CHỦ ĐỀ PHỔ BIẾN TRONG PART 4

7.1 ANNOUNCEMENTS AND SPEECHES

II. BÀI TẬP ỨNG DỤNG
Exercise 1:
Đoạn 1:
(1) overbooked
(2) customer service
(3) round-trip
(4) Gate
(5) boarding
Đoạn 2:
(1) shoppers
(2) sales event
(3) on sale
(4) submissions
(5) Art Supply
Đoạn 3:
(1) farewell
(2) appreciate
(3) sales
(4) leaving
(5) transferring
Exercise 2:
Bài 1: D A C
M-Au Welcome aboard this morning's direct flight to Toronto. We look forward to flying with
you today. Unfortunately, we've run out of space in the overhead bins for larger carry-on bags. If
your bag won't fit under your seat, we' ll take it from you and check it. You'll be able to pick it up

74
at the baggage claim when we land. In addition, we have several meal options for purchase
today. Our standard selections are listed in the magazine in the seat pocket in front of you. If
you would like to purchase a meal, please notify a flight attendant.
Bài 2: C D A
M-Au Attention all passengers on Flight WA15. Due to inclement weather, this flight has been
canceled. We're very sorry for the inconvenience. In order to assist you in making alternative
travel arrangements, we'll be calling passengers up to the counter according to your boarding
zone numbers. Please take out your boarding passes and look at the zone number you have
been assigned. Approach the counter only when we call the group with your zone number. In
just a few moments, we will begin unloading your luggage. Please listen for a separate
announcement about where to retrieve your bags. Thank you for your patience and
cooperation.

Bài 3: D A C
M-Au Hello, everyone. Thanks again for attending ·this screening of my film documentary,
Cultural Cuisines. I apologize again for starting a little late - the projector wasn't working
properly. Before I show the film, I'd like to tell you a bit about it. A few years ago I traveled to
Bolivia and fell in love with its food and its food culture. In the
movie, a group of people from a small Bolivian village show you how problems can be resolved
while everyone's enjoying a delicious meal. At two hours long, it is a long film ...but I'll be
answering questions when it's over.
Bài 4: B A C
W-Br Thank you all for attending our annual restaurant expo. I'm excited to introduce our
keynote speaker, Chef Soonja Lee. Ms. Lee's the executive chef at the popular Buttermilk
Restaurant in Springdale, and her passion is preparing nutritious, balanced food. Ms. Lee

75
emphasizes that everyone should be eating healthy meals. And at her restaurant, the entire
menu reflects this belief. Before handing her the microphone, let me remind you to stay after
her speech-Ms. Lee has agreed to give us a cooking demonstration.

7.2 VOICE MESSAGES

III. BÀI TẬP ỨNG DỤNG
Exercise 1
Đoạn 1
(1) supposed
(2) let you know
(3) transportation
(4) take a while
(5) work
Đoạn 2:
(1) calling
(2) favor
(3) step
(4) appointment
(5) cover
EXERCISE:
Bài 1: D A C
M-Cn Hi, Stella.This is Marco. It's about five thirty, and I'm just leaving the office supply store on
Tenth Street. They have the keyboards we're looking for, but, unfortunately, the computer
cables we need are sold-out. But they're available at their other store location across town. That
store closes at six, and it's pretty far from here. I don't think it will delay our work if I pick them
up tomorrow. By the way, I forgot to follow up with the job candidate we selected. Could you
call and schedule her to interview next Monday?
Bài 2: D C B
W-Br Hi, Louise. I met with the marketing manager at Kumar Construction this morning. Great

76
news! They want our company to design their new Web site . I'm concerned, though, because
we have so many new people on staff right now who have little experience. This would be their
first big Web-design project. Mr. Kumar, the owner, wants to discuss a design with us next week,
but you and I should meet before then. Let's get together after the directors' strategy meeting,
in the afternoon. Also, could you do me a favor? Could you look at the budget for this project? I
need to submit it for approval by the end of the week. Thanks.

Bài 3: D C D
W-Br Hi, Tony. I've just seen the latest sales reports for our bottled teas. I'm happy to see that
bottled tea sales are up fifteen percent! It appears that the summer advertising campaign was a
success. You deserve some credit for that because you recommended the company that created
it. I'm thinking that we should hire the same company to work on the winter campaign too. In
fact, I'd like to sign a long-term contract with them.
Bài 4: C C A
W.Am Hi, it's Samantha. I' m still coming to visit you in June, but I've had a little change of plans.
My boss asked me to go to a trade show the first week of the month, so I can't take a vacation
until later. I'm looking at some airline tickets online, and the best day for me to travel to Los
Angeles is Saturday, June eighteenth. I'm going to book that. I'd still like to go to that exhibit we
talked about at the Delany Science Museum, though. Can
you check if the exhibit will still be open after the eighteenth?

77
 7.3 BUSINESS MEETING
III. BÀI TẬP ỨNG DỤNG
Exercise 1:
Đoạn 1:
(1) thank
(2) line
(3) the market
(4) work overtime
(5) trade show
(6) reserved
Đoạn 2
(1) last-minute
(2) wrong address
(3) located
(4) mistake
(5) happens
(6) go through
(7) double-check

78
Exercise 2:
Bài 1: D C B
M-Au I'd like to start the meeting with some good news. We've been awarded a contract from
Skycloud Aviation to design seats for their new aircraft. The contract calls for seats that can
rotate, so travelers can face one another during the flight. Skycloud has given us a list of other
specifications they'd like us to incorporate, based on feedback from their customers. I’ll pass
around the full specifications list now. Let's take a look at it and determine the best way to plan
this project.
Bài 2: A D C
W-Am Good morning. I called this staff meeting to discuss the reorganization of our warehouse.
On average, each of you spends five minutes finding the products you need to complete an
order for shipment. But, I think we can get that number down by making the most popular
items easier to find. Here's a map of the warehouse. I've added some new shelving units
between the order station and the employee lounge. That's where we'll place our high-demand
products. Now, I'll need some people to help rearrange the inventory. So, if you're willing to
work a few extra hours, please add your name to the sign-up sheet in my office.
Bài 3: B D A
W-Am Now, I'd like to discuss the next issue of our travel magazine, which will focus on traveling
on a budget. One of the articles will be about free mobile applications that make vacationing
easier and cheaper. So, your first research assignment is to look into the latest free apps that
provide travel information-things like local accommodations or public transportation. Please
send me the names of the apps you find by the end of the day. Tomorrow morning I'll be
assigning each of you at least two apps, and I expect you to spend the morning writing a short
report on them.
Bài 4: D A C
M-Au OK, everyone. That was a productive staff meeting . Thanks for all of your suggestions for
a team-building event. I'm glad we all decided to organize an office soccer game next month.
I'm really looking forward to it. Oh, I just remembered one more thing. Some of you have been
complaining about the noise coming from the construction work on the roof. I'm happy to

79
report that the contractors are finishing the project this afternoon.

7.4 NEWS AND RADIO BROADCAST

III. BÀI TẬP ỨNG DỤNG
Exercise 1:
Đoạn 1:
(1) news
(2) construction project
(3) safety regulations
(4) delayed
(5) Public
(6) residents
Đoạn 2:
(1) business news
(2) automobile
(3) invented
(4) lightweight
(5) founded
(6) for sale
Exercise 2:
Bài 1: B A C
W-Br This is Maria Santos , your technology reporter for RMT News, reporting live this
week from the Global Technologies Trade Show. Throughout the week, I' ll be showing you some
of the latest products on display here. Right now I have in my hand the newest mobile phone
from Helios Wireless - the Helios Ten. What 's really unique about this phone is its revolutionary
screen . Helios has developed a glare-proof material for the screen that's easy to read outdoors
even on the sunniest days . I've tried it and it works! If you're coming to the trade show this
week, be sure to check out this product at the Helios booth in aisle six.

80
Bài 2: C A D
W-Am You're listening to News Around Town from WXP Radio out of Riverdale. City officials
have reported that last weekend's fund-raising concert at Riverdale Outdoor Theater was a huge
success. More than $15,000 was raised to fund the creation of a new city park downtown. Even
though the original event was rescheduled due to rain, attendance was higher than expected.
The city still needs to raise another $30,000 before construction can begin on the new park. For
more information or to make a donation, please visit the Parks Department Web site.
Bài 3: C A C
W-Arn Good evening, this is Channel 11 News. Today, Mayor Goldberg held a press conference
to announce plans to repair damaged roads in the city. The mayor said the project will begin
next month, and Smith Road will be the first road closed. There will be detour signs posted, but
please be aware that no one will be able to access Smith Road for at least two weeks. The
mayor also announced that at least 100 new workers would be hired to complete the roadwork.
You can visit the Channel 11 Web site for a link to descriptions of these new jobs.

Bài 4: A C B
W-Am Thanks for tuning in to today's health show. I have a question for my listeners. Have you
been wanting to lower your sugar intake but just can't resist that sweet snack at the local cafe?
Today, I'll teach you about an eating program that will stop your cravings permanently. I used
this program to lower my sugar intake, and it worked! In fact, this program could help you
change any eating behavior in one month. That's not a lot of time! The first step is setting goals.
So take out a piece of paper and write down three eating habits you'd like to change.

81
 PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 1
71 – 73
W-Am: Attention all film fovers! 71 The Braddon Cinema has just opened. Its interior is designed
to resemble the classic cinemas from the 1920s. It offers comfortable, reclining seats and
individual tray tables for food and drinks. 72 The grand opening is next week and will feature
showings of classic films from different eras! 73 And here's good advice: to avoid traffic in the
city center, the Braddon Cinema is easily reached by riding the train to Center Station.
74 – 76
M-Cn: Hi. This is Abdi calling from the Springtown Hotel reservation desk. We received your e-
mail regarding your upcoming reservation. 74,75 I see that you asked to move to a room facing
the ocean. 75 We make every effort to accommodate such requests, but those rooms are
always booked far in advance. Your current room, though, has a lovely view of our garden,
which we think you will quite enjoy this time of year. 76 And don’t forget to bring your
swimming suit! Our new pool will be open for the first time this weekend.
77 – 79
W-Am: 77 Good morning, volunteers. My name is Lisa Campbell. Thank you for coming today to
help us maintain the natural habitat here at the Blue Mountain Forest Preserve. Forest
conservation is so important! Since this is your first day, I'll cover some of the basics, 78 I advise
you to always carry water with you. We have refillable bottles, and everyone is welcome to take
one as a gift from us at the forest preserve. It can get hot in the afternoon, so staying hydrated
is important. Now, if you'll follow me, 79 I’ll show you the steps for planting young tree saplings
to support biodiversity.
80 – 82
W-Br: Hello. 80 I'm calling about the financial- management workshop that your company is
hosting later this week. I'm with the Archton Group; 80we registered for the workshop aver a
month ago. 81 I realized that we never received the meal vouchers that are supposed to be part
of the workshop package. We need these because we have ten people attending, and 80,81 we
are traveling long-distance to attend the conference. 82Would you please send me an e-mail
with the meal vouchers included as an attachment as soon as you can? Thank you.

82
83 – 85
M-Au: This is the end of our tour. Thank you for coming to the Oakton Garden Collective. I hope
you've learned a lot about urban gardening. Feel free to spend more time looking around. 83
Don’t forget to pick up your free vegetable seedling before you leave. You can choose a
cucumber plant or a tomato plant. Also, 84 if you'd like to have your own garden plot next
spring, applications are now available. You'll get a plot for just a small fee. 85 We have many
other fun activities listed in our monthly newsletter. Consider joining our e-mail list to receive
these monthly updates about upcoming events.
86 – 88
W-Br: 86 Have you developed the perfect product but are unsure how to reach more
customers? At Whole Planet Marketing, our team of expert digital marketers is ready to help
you reach your target audience. 87 Unlike other marketing firms, we'll connect you with a digital
marketer who'll work with you individually. During your one-on-one meetings, you'll develop a
marketing plan that will draw in customers. 88 Just go to wholeplanetmarketing.com today to
complete a brief questionnaire. Then, one of our specialists will contact you to make an
appointment for a free proposal. Let Whole Planet Marketing bring customers to you!
89 – 91
M-Au: Hello, everyone. 89 There’s very exciting news for all of us here at the Ziegler Research
Institute. We've just been awarded the Sugiyama Grant to support our research into aquatic
ecosystems. We can now invest in state-of-the-art equipment to study the biodiversity of coral
reefs. As you may know, 90 the Sugiyama Foundation offers a variety of substantial grants each
year. It's notable, though, that 90 for this particular award, they received over 200
applications. 91 Our work at the reefs will probably not begin for several months. We still need
to order the equipment. But I want to thank you for your efforts on the application.
92 – 94
W-Am: 93 On behalf of Onetech Solar, I'd like to welcome you to our manufacturing facility and
congratulate you on your employment here. 92 I’m Yuri Yamakawa, and today I'll be leading this
orientation for new hires. We'll start with a video that provides an overview of the production
process for the solar panels we make. Then we'll tour the various areas of the factory, including

83
the assembly line and the quality-control inspection center. 94 After lunch, my colleague Mariko
Hara will join you. I have a consultation with a client. And now, let's get started with the video.
95 – 97
M-Cn: Hi. This is Vinod Singh. 95 I was in your store on Monday looking at refrigerators for my
apartment. One of your employees showed me what you have in stock. 95,96 I've decided to go
with the extra-large refrigerator - the one with the stainless-steel finish, because it'll match the
other appliances in my apartment. Oh, also, 97 is there an additional charge for delivering
outside of the downtown area? Please call me at 555-0130 so we can finalize the details.

98 – 100
W-Am: Good afternoon, everyone. I'd like to go over the product tests for our laptop-computer
backpack, because they will require some design changes. As you know, 98 we hired a
marketing firm to test the prototype you designed among consumers. Now, we received very
positive feedback overall. Consumers liked the separate computer compartment. However, 99
many people felt that the shoulder straps were uncomfortable when the bag was full. It's
important that the backpack have comfortable shoulder straps, since its purpose is to carry
heavy equipment. 98,99,100 We need to revise the design as quickly as possible, 100 since
we're scheduled to have our official product release early next year.

84
 PRACTICE WITH THE ACTUAL QUESTIONS - ETS 2023 TEST 2
71 – 73
W-Br Looking for an interesting activity to celebrate the coming of spring? [71] Winford Gardens
offers an escape filled with calm, peace, and quiet just a few miles from the downtown area.
Winford Gardens has acres of outdoor gardens filled with plants you won't typically find
anywhere near here. [72] This weekend we will have an exhibition of Mexican blue palms. If you
have never seen these striking and unique plants, now is your chance! [73] Winford's café is a
converted building that used to be a greenhouse. The surrounding tropical plants and flowers
help make dining there a pleasure.
74 – 76
M-Au Good afternoon. [74] Welcome to this week's managers' meeting here at South Truck
Deliveries. As you know, we've always written performance evaluations for our drivers and
other employees on paper. I am pleased to announce some important changes. [75] Beginning
this year, we will use a software application called Personnel Profile to enter performance
appraisals. Let me introduce Ms. Hwa Young Lee, the head of our IT department [76] She will
walk you through how to enroll in a training course on using Personnel Profile, and you will
complete your enrollment by the end of this meeting.
77 – 79
W-Br Hi. This is Ms. Mitra. [77] You're scheduled to move my furniture to my new apartment
tomorrow morning at eight. [78] I'm calling because I just learned that the freight elevator in my

85
building is broken, and my apartment is on a very high floor. I will check first thing tomorrow
morning to see what the situation is. But please give me a call as soon as you can. [79] I have an
overseas trip coming up next week, so this work will have to happen soon.
80 – 82
M-Cn Good evening, everyone! Welcome to a new season of City Opera. I bring some bad news,
I'm afraid. [80] Soprano Lisa Gornicka informed me earlier today that she will not be able to
perform tonight. I know how disappointing this is. But I also have good news! Soprano Rita
Marks is in town and has agreed to step in for Ms. Gornicka. [81] Not only is Ms. Marks familiar
with the role of Laura, but she also knows the choreography, since she worked with our director
when this production premiered in Toronto. [82] Wondering what her voice is like? Well, judge
for yourself, but I saw the reviews from Toronto. [82] I can guarantee that we are in for a treat!
83 – 85
W-Am Thank you for inviting me and other members of the marketing department to this
meeting of the research and development team. [83] We always welcome the opportunity to
share customer information about our toys with you. I'd like to start off with some information
about the remote-control car that we launched in department stores and toy stores one month
ago. It's been a mixed bag. [84] Customers love the smooth action of the car and the high speed
it can achieve. However, they are somewhat disappointed with the rechargeable battery the car
comes with. [85] I encourage your team to find ways to make the battery charge faster and last
longer.
86 – 88
W-Br [86] Attention, Shopsmart shoppers! [87] In case you didn't pick up our flyer, we are
kicking off a Shopsmart giveaway event. [86] For every two cans of Shopsmart soup or
vegetables that you buy, you will be entered in a drawing to win a gift certificate that can be
used at any Shopsmart location. [88] Gift certificates worth $100 each will be awarded to three
lucky shoppers on May first. This offer is good only for Shopsmart-brand canned goods. Act
now! Stock up and join the giveaway! The more you buy, the more chances you have to win!
89 – 91
M-Au Hi, Mr. Collins. I'm calling from Silva's Flooring. [89] I was about to place your order for the

86
maple floors that you wanted me to put in, but I decided to call you first. [90,[91] I just found
out that the hardwood distributor has lowered the price of the oak flooring. [91] I think you
originally preferred oak but decided it was too expensive. The reduction looks to be about
fifteen percent. Please call me back and let me know if I should still order the maple for you or if
you would prefer that I order the oak.
92 – 94
W-Am [92] Welcome to the Central Valley Environmental Center. [92, 93] We're so grateful to all
of you, our volunteers, for coming out today to help with this project to install bluebird nest
boxes. The Eastern bluebird is a native species that plays an important role in our environment,
but it's threatened by habitat loss and predation. [94] We have numerous donated nest boxes
here that will help protect our local bluebird population. Remember that bluebirds prefer open
woodlands and grasslands with scattered trees. Some suitable locations are already identified
on the maps you've received.
95 – 97
W-Br Hi, everyone! [95] I want to update you on sales of our lines of dishware after the
introduction of our holiday-themed patterns. Our everyday dishware continues to perform as
expected. Also, I am pleased to report that our New Year plates are a resounding success: total
wholesale orders have outpaced those of our popular Dawn series of fine china. [96] We spent a
lot on the design for New Year, so our CEO will be happy to learn that the investment has paid
off. [97] Looks like we will need to rethink the Harvest Festival brand, though. Unless total sales
reach those of our Café series by next year, we may even discontinue it.

87
98 – 100
M-Au [98] I'd like to welcome all of you to your first day of work at the Wildcats customer
service office. Baseball season starts in exactly one month. [99] We expect ticket sales to be very
good because the Wildcats had such a great season last year. As you can see on the chart, we
have four packages. [100] Make sure you let our customers know about the new Sunday
package. It includes tickets for every Sunday home game throughout the season. Our Friday
night package, holiday package, and discount package were available last year and should
remain popular.

88
 PRACTICE WITH ACTUAL QUESTIONS - ETS 2023 TEST 3
71 – 73
M-Au And now [71] let me thank our sponsor, Perfect Tea. Take a deep breath and give yourself
a break with Perfect Tea! Their distinctive blend of relaxing teas was born on a farm in
northeastern India, where [72] the ideal mix of rain and sun gives Perfect Tea its strong and
aromatic flavor. Believe me, you won't find this taste anywhere else! Plus, [73] you can now sign
up for a membership to have your favorite teas delivered to you automatically each month.
74 – 76
M-Cn Welcome to The Money Hour on WWBC, Alberta. Today, [74,75] I'll discuss the topic of
preparing for retirement with my guest Sarah Levinson. She's the author of the book All You
Need to Know About Retirement Investments. [75] We will delve into the broad range of
investment options and discuss how to choose a financial advisor. But first, [76] let me send a
shout-out to our sponsors over at Pinnacle's, and their brand-new vitamin C supplement.
Pinnacle's vitamin C formula supports a healthy immune system. So make sure to check it out.
And now, Sarah, where should we begin?
77 – 79
M-Au Good morning. Welcome to Western Seed and Gardening Supplies. [77] You've all been
hired to help out for the next six weeks. During our annual spring sale, we never have enough
permanent workers to handle everything. [78] Your supervisor, Margaret Malin, will explain how
to take customers' orders. [79] First, I want to make sure that we have the information we need
to set up your direct deposit. We prefer to send your paychecks directly to your bank accounts.
There's a white folder on the table in front of you. So, let's get started there.
80 – 82
W-Am Before we get back to our program, [80] the organization called On the Farm is proud to
announce a new training program for people who work with livestock. [81] The Livestock
Operations Program provides trainees with the most up-to-date techniques in raising cattle.
You'll learn about the latest methods of proper fencing, feeding, and medical care. The training
is delivered at your workplace and is tailored to suit your needs. The course takes one year and
leads to a Certificate in Livestock Operations. [82] Call On the Farm at 555-0128 for more

89
information or to register!
83 – 85
W-Br Hello, Mr. Juma. [83] This is the Municipal Water Department. We have been investigating
flooding on Bozeman Street that was reported over the phone Sunday night. [84] Our
technicians ruled out a water main break. They determined that a pipe had burst on the
grounds of your bakery. They turned off the water supply to your business. [85] Please be aware
that it is your responsibility to repair the pipe. Your insurance may cover the cost. [85] We will
turn the water back on once the pipe is fixed.
86 – 88
M-Cn I hope that everyone enjoyed the delightful meal. [86] It's almost time for us to present
this year's awards to our athletes here at the National Tennis Conference. However, before we
do so, [87] I am honored to welcome a very special speaker up to the stage-Brigitte Rollin. This
moment is such a thrill for me. [87] Ms. Rollin is a superb competitor. She has won multiple
tournaments and is also renowned for her charity work and sponsorships. Before she comes to
the podium, [88] I'd like to remind you that photographs of tonight's event are prohibited. But
everyone in attendance will receive a signed photograph of our guest at the end of the event.
89 – 91
W-Am Welcome to the WLED Radio traffic report. [89] There's heavy traffic in Bellevue's city
center this afternoon as organizers prepare for tomorrow's annual marathon. Runners and their
families are arriving in town, and excitement is in the air. [90] Remember, you can log in to our
Web site to follow the race, where we will post updates regularly. [91] For those of you planning
on coming to the city center to watch the marathon tomorrow, I suggest you use the Bellevue
bicycle rental system. You can take public transportation to the city center and then get one of
the city bicycles located at Central Train Station to move around.
92 – 94
M-Cn Hi. This message is for Josephine Sanders. [92] This is Chang-Soo from Lindmar Dental. I
took your dental X-rays this morning. [93] After you left the office, I found a necklace in the X-
ray room. I'm pretty sure that it's yours. [93] I remember asking you to take it off before I took
your X-rays. I must have forgotten to return it to you. I apologize for the inconvenience. But, our

90
office is open until seven tonight. [94] If I'm not here, just ask the receptionist.
95 – 97
M-Au [95] Our workers haul soil, garden mulch, and plants every day to make our customers'
yards look beautiful. They need strong handcarts to move these heavy items. The Classic
Handcarts we have now are poor quality. They fall apart, and our workers constantly repair
them. [96] We need the strongest handcarts available. [96,97] I recommend we purchase the
150-dollar model because it will not break easily. It's so durable that we'll save money in the
end. If you agree, I'll order twenty of them.

98 – 100
W-Br Thank you all for being here. I'd like to go over our next training module. By now you
should all be familiar with how to create a lead, contact your potential customers, and close on
a deal. [98] As a sales representative you're used to focusing on your own leads and clients, and
that's terrific. However, [99] there is strength in teamwork, and that's what we'll work on now.
Let's get started. [100] I'd like you to create three groups, and we're going to take on the roles of
different characters in typical scenarios involving clients.

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 FULL LISTENING TEST - ETS 2023 TEST 4
PART 1:
1. 1.
(A) A man is looking out a window. (A) Một người đàn ông đang nhìn ra cửa sổ.
(B) A man is fixing a ceiling tile. (B) Một người đàn ông đang sửa một tấm ván
(C) A man is reaching for a coat. trần.
(D) A man is installing a wooden floor. (C) Một người đàn ông đang với tay với một
. chiếc áo.
(D) Một người đàn ông đang lắp đặt sàn gỗ.
2. 2.
(A) A wall is covered with vines. (A) Một bức tường được bao phủ bởi những
(B) A tree is near a sign. cây dây leo.
(C) There are puddles on the road. (B) Một cái cây đứng gần một biển báo.
(D) A tree has fallen onto the pavement. (C) Có những vũng nước trên đường.
(D) Một cái cây đã ngã đổ lên vỉa hè.
3. 3.
(A) A construction worker is repairing a (A) Một công nhân xây dựng đang sửa chữa
fence. hàng rào.
(B) A set of cones is blocking an entrance. (B) Một bộ cọc tiêu đang chắn ở lối vào.
(C) Some lines are being painted on a (C) Một số đường kẻ đang được sơn trên
roadway. đường.
(D) A man is working outdoors. (D) Một người đàn ông đang làm việc ngoài
trời.
4. 4.
(A) A cupboard is filled with kitchen utensils. (A) Một tủ đựng đồ chứa đầy dụng cụ nhà bếp.
(B) A woman is looking at an electrical (B) Một người phụ nữ đang nhìn vào ổ cắm
outlet. điện.
(C) Some papers have been placed on a (C) Một số tờ giấy đã được đặt trên mặt bàn.
counter.

92
 (D) Some shelves are being adjusted. (D) Một số kệ đang được điều chỉnh.
5. 5.
(A) Magazines are on a rack on the wall. (A) Các tờ tạp chí đang nằm trên một cái giá
(B) A bookcase is next to a sofa. treo trên tường.
(C) A plant has been placed next to a chair. (B) Một kệ sách ở cạnh một cái sofa.
(D) A ceiling lamp hangs over a carpet. (C) Một cái cây đã được đặt bên cạnh một cái
ghế.
(D) Một cái đèn trần treo phía trên một tấm
thảm.
6. 6.
(A) A man is crouching down next to a wall. (A) Một người đàn ông đang cúi người bên
(B) A man is taking measurements of a cạnh một bức tường.
room. (B) Một người đàn ông đang đo kích thước của
(C) A man is attaching a door to a frame. một căn phòng.
(D) A man is standing on a ladder. (C) Một người đàn ông đang gắn cửa vào
khung.
(D) Một người đàn ông đang đứng trên một cái
thang.

PART 2:
7. 7.
W-Br Which flowers should we get for Ms. W-Br Chúng ta nên mua loại hoa nào cho cô
Jones? Jones?
M-Au M-Au
(A) I'm sure she'll be happy to switch with (A) Tôi chắc cô ấy sẽ vui lòng để đổi với bạn.
you. (B) Cô ấy sẽ thích những bông hoa màu vàng.
(B) She would like the yellow ones. (C) Cô ấy là người duy nhất nhận được bản báo
(C) She's the only one who received the cáo.
report.

93
8. 8.
M-Cn Did you put paper in the copy M-Cn Bạn đã cho giấy vào máy photocopy
machine? chưa?
W-Am W-Am
(A) I remember that manager very well. (A) Tôi nhớ rất rõ người quản lý đó.
(B) I use notebooks for taking notes. (B) Tôi dùng sổ ghi chú.
(C) No, someone already did that. (C) Không, đã có người làm điều đó rồi.
9. 9.
W-Br Can you help me test the new voice W-Br Anh có thể giúp tôi kiểm tra hệ thống thư
mail system? thoại mới không?
M-Cn M-Cn
(A) No, I have a meeting that's about to (A) Không được, tôi có cuộc họp sắp bắt đầu
start. rồi.
(B) I wasn't aware that he sent an e-mail. (B) Tôi không biết rằng anh ấy đã gửi một e-
(C) Yes, I pay my phone bill online. mail.
(C) Có, tôi trả hóa đơn điện thoại trực tuyến.
10. 10.
M-Cn Why is the marketing team in the M-Cn Tại sao đội tiếp thị có mặt ở trong phòng
conference room? họp?
W-Br W-Br
(A) The office near the lobby. (A) Văn phòng gần quầy lễ tân.
(B) Because they are attending a training (B) Bởi vì họ đang tham gia buổi hội thảo đào
seminar. tạo.
(C) Those reports are highly regarded. (C) Những bản báo cáo đó được đánh giá cao.
11. 11.
M-Cn Who is the new committee member M-Cn Thành viên mới của ủy ban sẽ là ai?
going to be? W-Am
W-Am (A) Một luật sư từ New York.
(A) A lawyer from New York. (B) Ở cửa hàng bên cạnh.

94
(B) At the shop next door. (C) Hầu hết các khách hàng của anh ấy.
(C) Most of his clients.
12. 12.
M-Au Why didn't we order more of the M-Au Tại sao chúng ta không đặt thêm nhiều cái
same chairs? ghế giống như vậy?
W-Br W-Br (A) Bạn đã nghe tất cả mọi thứ rồi à?
(A) You heard all of them? (B) Bởi vì chúng rất đắt.
(B) Because they're very expensive. (C) Tôi nghĩ mình sẽ không đến kịp.
(C) I don't think I'll make it.
13. 13.
M-Cn How many projects have been M-Cn Có bao nhiêu dự án đã được chấp thuận?
approved? W-Br
W-Br (A) Một dự án cho mỗi phòng ban.
(A) One for each department. (B) Tối nay tôi sẽ nấu món đặc biệt của mình.
(B) I'm going to cook my specialty tonight. (C) Chỉ cần một chiếc máy chiếu thôi.
(C) Just a projector, please.
14. 14.
M-Au Were you running late this morning? M-Au Bạn đã chạy bộ muộn sáng nay phải
W-Am không?
(A) Yes, two please. W-Am
(B) She enjoys exercising in the park. (A) Vâng, cho xin 2 phần.
(C) No, I've been here for an hour. (B) Cô ấy thích tập thể dục ở công viên.
(C) Không, tôi đã ở đây được một giờ rồi.
15. 15.
M-Cn We should leave early for the M-Cn Chúng ta nên rời đi sớm để đến nhà hàng.
restaurant. W-Br
W-Br (A) Vâng, việc tìm chỗ đỗ xe có thể khó khăn.
(A) Yes, it can be difficult to find parking. (B) Một quy trình chi tiết.
(B) A detailed process. (C) Tôi đã bắt đầu thiết kế từ sáng sớm.

95
(C) I started the design early in the day.
16. 16.
M-Au Why did the price of these shoes M-Au Tại sao giá của các đôi giày này tăng?
increase? W-Br
W-Br (A) Sau những gì đã xảy ra tuần trước.
(A) Not after what happened last week. (B) Có một quy trình sản xuất mới.
(B) There is a new manufacturing process. (C) Tất cả những người đã nghe thông báo.
(C) Everyone who heard the announcement.
17. 17.
W-Br Have you written down the W-Br Bạn đã viết hướng dẫn về cách vận hành
instructions for how to operate the máy chưa?
machine? M-Cn
M-Cn (A) Một sự phát triển gần đây.
(A) A recent development. (B) Cảm ơn bạn đã làm điều đó.
(B) Thank you for doing that. (C) Có, tôi đã đặt chúng bên cạnh cái máy.
(C) Yes, I placed them beside it.
18. 18.
M-Au How did you choose your dentist? M-Au Làm thế nào bạn đã chọn nha sĩ của
W-Am mình?
(A) I have a new doctor. W-Am
(B) I once wanted to be a teacher. (A) Tôi có một bác sĩ mới.
(C) A friend recommended one to me. (B) Đã có lúc tôi muốn trở thành một giáo viên.
(C) Một người bạn đã giới thiệu cho tôi một
người.
19. 19.
M-Cn We should send out the invitations for M-Cn Chúng ta nên gửi thư mời cho buổi tiệc
her retirement party. nghỉ hưu của cô ấy.
W-Br W-Br
(A) Actually, I don't remember. (A) Thực ra, tôi không nhớ.

96
(B) I didn't see who wrote it. (B) Tôi không thấy ai đã viết nó.
(C) I already did that. (C) Tôi đã làm điều đó rồi.
20. 20.
W-Am Have you begun planning a vacation? W-Am Bạn đã bắt đầu lập kế hoạch cho kì nghỉ
M-Cn chưa?
(A) I've already used all of my time off. M-Cn
(B) It's a nice place to visit. (A) Tôi đã sử dụng hết tất cả ngày nghỉ của
(C) It seems unlikely they did. mình rồi.
(B) Đó là một nơi thú vị để thăm.
(C) Dường như họ không làm điều đó.
21. 21.
M-Cn Where should I look for a used car? M-Cn Tôi nên tìm những ô tô cũ ở đâu?
M-Au M-Au
(A) A low price. (A) Giá thấp.
(B) Sorry, I'm not very hungry. (B) Xin lỗi, tôi không đói lắm.
(C) I have a friend who is selling one. (C) Tôi có một người bạn đang bán một chiếc.
22. 22.
W-Br Didn't Insook move into that office W-Br Insook không phải đã chuyển vào văn
four months ago? phòng đó cách đây bốn tháng sao?
M-Au M-Au
(A) I don't think Insook has copies of those. (A) Tôi không nghĩ rằng Insook có bản sao của
(B) I think that's what I heard. những cái đó.
(C) A four o'clock departure. (B) Tôi nghĩ đó là những gì tôi đã nghe được.
(C) Xuất phát lúc bốn giờ.
23. 23.
M-Au Would you like me to type up the M-Au Bạn có muốn tôi gõ hộ bản đề xuất cho
proposal for you? bạn không?
W-Am W-Am
(A) Which kind did you buy? (A) Bạn đã mua loại nào?

97
(B) Yes, they saw it. (B) Vâng, họ đã thấy điều đó.
(C) That would be very helpful. (C) Điều đó sẽ rất có ích.
24. W-Am Chúng ta nên in thêm danh thiếp.
W-Am We should print more business cards. M-Cn
M-Cn (A) Tôi không chắc chúng sẽ hữu ích như thế
(A) I'm not sure how useful they would be. nào.
(B) A candlemaker. (B) Một người làm nến.
(C) Let me know if she arrives. (C) Cho tôi biết nếu cô ấy đến.
25. W-Am Tôi có thể có một bản sao của báo cáo
W-Am Can I have a copy of the sales report? doanh số bán hàng không?
W-Br W-Br
(A) Only the original location. (A) Chỉ có vị trí ban đầu.
(B) The printer is broken. (B) Máy in bị hỏng rồi.
(C) She helps the senior manager. (C) Cô ấy giúp giám đốc cấp cao.
26. M-Cn Khi nào bạn cần phải làm mới hộ chiếu?
M-Cn When do you need to renew your W-Br
passport? (A) Chỉ khi tôi còn ở trường đại học.
W-Br (B) Nó sẽ còn hạn trong một khoảng thời gian.
(A) Not since I was at university. (C) Tôi đã hoàn thành nhiều hơn những gì tôi
(B) It won't expire for a while yet. mong đợi
(C) I completed more than I expected.
27. W-Br Bạn có áo sơ mi này với cỡ lớn hơn không?
W-Br Do you have this shirt in a larger size? M-Cn
M-Cn (A) Tôi không làm việc ở đây.
(A) I don't work here. (B) Tôi đã mang thêm một số móc quần áo.
(B) I brought some more hangers. (C) Một màu rất phù hợp.
(C) A very suitable color.
28. 28.
W-Am Aren't you planning to buy some W-Am Bạn không có kế hoạch mua một số

98
supplies today? nguyên liệu hôm nay à?
M-Au M-Au
(A) I have a very busy schedule this (A) Tôi có lịch trình rất bận rộn vào buổi chiều
afternoon. này.
(B) The closet down the hall. (B) Tủ đựng đồ ở cuối hành lang.
(C) A member of the committee. (C) Một thành viên của ủy ban.
29. 29.
W-Br Mary's promotion was well deserved, W-Br Việc thăng chức cho Mary là xứng đáng,
don't you think? bạn nghĩ vậy không?
M-Au M-Au
(A) Yes, they've known each other for about (A) Vâng, họ biết nhau được khoảng mười năm.
ten years. (B) Vâng, Mary đã tăng ca rất nhiều gần đây.
(B) Yes, Mary has put in a lot of overtime (C) Mary sẽ đi nghỉ vào tháng sau.
lately.
(C) Mary will go on vacation next month.
30. 30.
W-Am Should we go ahead with the project W-Am Chúng ta nên tiếp tục dự án hay hoãn nó
or postpone it? đi?
M-Au M-Au
(A) Let's check the budget first. (A) Hãy kiểm tra ngân sách trước.
(B) That's a really good idea. (B) Đó là một ý tưởng thật tốt.
(C) She'll be at that meeting. (C) Cô ấy sẽ có mặt ở cuộc họp đó.
31. 31.
W-Am Is Mr. Hernandez joining us for W-Am Ông Hernandez sẽ cùng ăn tối với chúng
dinner? ta à?
M-Cn M-Cn
(A) Haven't you seen the guest list? (A) Bạn chưa xem danh sách khách mời à?
(B) Can he turn it in tomorrow instead? (B) Ông ấy có thể nộp nó vào ngày mai thay vì
(C) I'll put it upstairs for now. hôm nay không?

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 (C) Tôi sẽ tạm thời đặt nó trên lầu.

PART 3:
32 – 34 B B A
W-Br Hi, Mr. Davies. This is Becca Griffith. Thanks again for retiling our bathrooms. I noticed a
mark or a scratch, though, on a tile near the bottom of the shower.
M-Au It's probably just a mark that one of my tools left. Sorry about that. I have an industrial-
strength cleaning agent that a construction friend of mine told me about. Can I come on
Thursday morning or Friday afternoon? No extra charge of course.
W-Br Great! I am home in the mornings.

W-Br Xin chào anh Davies. Đây là Becca Griffith. Cảm ơn một lần nữa vì đã sửa lại phòng tắm
của chúng tôi. Tuy nhiên, tôi nhận thấy một vết hoặc một vết xước trên tấm gạch gần đáy vòi
sen.
M-Au Có lẽ đó chỉ là dấu vết mà một trong những dụng cụ của tôi để lại. Xin lỗi vì điều đó. Tôi có
một chất tẩy rửa công nghiệp mà một người bạn xây dựng đã giới thiệu cho tôi. Tôi có thể đến
vào sáng thứ năm hoặc chiều thứ sáu được không? Tất nhiên là không tính thêm phí.
W-Br Tuyệt vời! Tôi ở nhà vào buổi sáng.
35 – 37 C B A
M-Au How is the new recycling initiative going? Are people using the new recycling bins we've
placed along the forest paths for their bottles?
W-Am It's going OK. I still find recyclable materials mixed in with regular waste, which concerns
me.
M-Au I watched a great documentary about the benefits of recycling last night. Maybe we could
play it in the visitor center. If people see even a little of it before they begin hiking, maybe we'll
see different results.

M-Au Sáng kiến tái chế mới đang diễn ra như thế nào? Mọi người có đang sử dụng các thùng tái
chế mới mà chúng ta đặt dọc các con đường trong rừng để đựng chai lọ của họ không?

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W-Am Mọi chuyện sẽ ổn thôi. Tôi vẫn thấy những vật liệu có thể tái chế trộn lẫn với rác thải
thông thường, điều này khiến tôi lo lắng.
M-Au Tối qua tôi đã xem một bộ phim tài liệu rất hay về lợi ích của việc tái chế. Có lẽ chúng ta có
thể bật nó ở trung tâm du khách. Nếu mọi người nhìn thấy dù chỉ một chút trước khi bắt đầu đi
bộ đường dài, có thể chúng ta sẽ thấy những kết quả khác.
38 – 40 A B D
M-Cn Audrey, I saw you at the training session this morning. What did you think?
W-Am For me and some of the other managers, it really didn't apply to the work we do. The
session stressed working face-to-face with employees in your section. Well, I manage a group of
salespeople spread across the country. Some salespeople I only see once a year.
M-Cn You know, Takeshi told me the same thing. All the teams that he oversees need to work
independently. I'm going to talk to our training coordinators and see if we can arrange some
training sessions about management strategies for remote workers.

M-Cn Audrey, tôi đã thấy cô ở buổi đào tạo sáng nay. Cô có suy nghĩ gì về buổi này?
W-Am Đối với tôi và một số nhà quản lý khác, nó thực sự không áp dụng được cho công việc
chúng tôi làm. Buổi học nhấn mạnh đến việc làm việc trực tiếp với các nhân viên trong bộ phận.
Chà, tôi quản lý một nhóm nhân viên bán hàng trải khắp đất nước. Một số nhân viên bán hàng
tôi chỉ gặp mỗi năm một lần thôi.
M-Cn Bạn biết đấy, Takeshi cũng nói với tôi điều tương tự. Tất cả các nhóm mà anh ấy giám sát
cần phải làm việc độc lập. Tôi sẽ nói chuyện với các điều phối viên đào tạo của chúng tôi và xem
liệu chúng tôi có thể sắp xếp một số buổi đào tạo về chiến lược quản lý cho nhân viên ở xa hay
không.
41 – 43 D A B
M-Cn Wow, that meeting was fast. Not sure I got all the details of our assignments. I think I am
supposed to provide an update on sales of our company's latest nonfiction releases, right?
W-Br Actually, I got the nonfiction assignment. Anna wants you to prepare a report on sales of
our latest hardcover fiction, in bookstores and at regional trade shows.
M-Cn Oh, that's right. My handwriting is a mess. I should take notes on my laptop-which

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reminds me, do you think you could help me create the spreadsheet Anna wants?
W-Br I don't think I have the time; I am behind on a few tasks, plus I have my new assignment.
Support staff should be able to help you!

M-Cn Wow, cuộc họp diễn ra thật nhanh chóng. Tôi không chắc mình có được tất cả thông tin
chi tiết về nhiệm vụ của chúng ta hay không. Tôi nghĩ tôi phải cung cấp thông tin cập nhật về
doanh số bán các ấn phẩm phi hư cấu mới nhất của công ty chúng ta, phải không?
W-Br Thật ra, tôi đã nhận được nhiệm vụ phi hư cấu. Anna muốn bạn chuẩn bị một báo cáo về
doanh số bán tiểu thuyết bìa cứng mới nhất của chúng tôi tại các hiệu sách và tại các triển lãm
thương mại trong khu vực.
M-Cn Ồ, đúng rồi. Chữ viết tay của tôi là một mớ hỗn độn. Tôi nên ghi chú trên máy tính xách
tay của mình - điều này nhắc tôi, bạn có nghĩ rằng bạn có thể giúp tôi tạo bảng tính mà Anna
muốn không?
W-Br Tôi không nghĩ là tôi có thời gian; Tôi đang chậm trễ trong một số nhiệm vụ, hơn nữa tôi
còn có nhiệm vụ mới. Nhân viên hỗ trợ sẽ có thể giúp bạn!
44 – 46 B A C
M-Au We got the architectural plans back for the new learning center. It's going to be in the
southern part of our nature preserve.
W-Br Isn't that the owl territory?
M-Au I hadn't thought of that.
W-Br I think we can build it somewhere else. I'll set up a meeting with the preserve board. Can
you book us a meeting room in the community center?
M-Au Why don't we do it in our offices here instead? That way we can walk out to any proposed
sites.

M-Au Chúng tôi đã lấy được bản thiết kế kiến trúc cho trung tâm học tập mới. Nó sẽ nằm ở
phần phía nam của khu bảo tồn thiên nhiên của chúng ta.
W-Br Đó không phải là lãnh thổ của loài cú sao?
M-Au Tôi chưa nghĩ tới điều đó.

102
W-Br Tôi nghĩ chúng ta có thể xây dựng nó ở một nơi khác. Tôi sẽ sắp xếp một cuộc họp với ban
bảo tồn. Bạn có thể đặt cho chúng tôi một phòng họp ở trung tâm cộng đồng được không?
M-Au Tại sao chúng ta không làm điều đó ở văn phòng ở đây nhỉ? Bằng cách đó chúng ta có thể
đi bộ đến bất kỳ địa điểm nào được đề xuất là phù hợp cho trung tâm học tập.
47 – 49 B D A
M-Cn I wanted to leave a little time at the end of this meeting to discuss our decision to
advertise for and hire a new, full-time data entry assistant. I'm not sure this is the best way to
go. The work in that department isn't steady. Sometimes they're overworked, and other times
it's very slow.
W-Am Maybe we should contact an employment agency that specializes in temporary
workers. We used one two years ago to get factory help during the summer.
M-Cn Oh yes. I remember that. Janet Olsen is head of personnel. Why don't we walk to her
office later and see what she thinks?

M-Cn Tôi muốn dành một chút thời gian vào cuối cuộc họp này để thảo luận về quyết định
tuyển dụng và thuê một trợ lý nhập dữ liệu toàn thời gian mới của chúng tôi. Tôi không chắc đây
có phải là cách tốt nhất không. Công việc ở bộ phận đó không ổn định. Đôi khi họ làm việc quá
sức và những lúc khác thì rất chậm.
W-Am Có lẽ chúng ta nên liên hệ với một cơ quan tuyển dụng chuyên về lao động tạm thời. Hai
năm trước chúng ta đã sử dụng một người để nhận được sự trợ giúp cho nhà máy trong mùa
hè.
M-Cn Ồ vâng. Tôi nhớ điều đó. Janet Olsen là trưởng phòng nhân sự. Sao chúng ta không đến
văn phòng của cô ấy sau và xem cô ấy nghĩ gì?
50 – 52 B C D
W-Br Hello. I purchased tickets online for the sculpture exhibit this Saturday, but the parade is
going to make it hard to get to the museum. What's your refund policy?
M-Cn The museum will remain open during the parade. We only offer full refunds in the event
of a closure.
W-Br Could I exchange the tickets?

103
M-Cn You can do that on the Web site. But actually, if you plan to visit again in the near future, a
membership would save you money over the course of the year.
W-Br Oh, I have too many financial commitments at the moment.

W-Br Xin chào. Tôi đã mua vé trực tuyến cho buổi triển lãm điêu khắc vào Thứ Bảy tuần này,
nhưng cuộc diễu hành sẽ khiến việc đến bảo tàng trở nên khó khăn. Chính sách hoàn tiền của
bạn là gì?
M-Cn Bảo tàng sẽ vẫn mở cửa trong thời gian diễn ra cuộc diễu hành. Chúng tôi chỉ hoàn lại tiền
đầy đủ trong trường hợp đóng cửa.
W-Br Tôi có thể đổi vé được không?
M-Cn Bạn có thể làm điều đó trên trang Web. Nhưng trên thực tế, nếu bạn dự định ghé thăm lại
trong tương lai gần, tư cách thành viên sẽ giúp bạn tiết kiệm tiền trong suốt cả năm.
W-Br- Ồ, hiện tại tôi có quá nhiều khoản tài chính phải lo.
53 – 55 B A C
M-Cn Hi, Shufen. Is that the new brochure we're getting printed?
W-Am Petra just picked it up from the print shop.
W-Br Yes, I stopped there on my way to the office. This copy is just for us to review and
approve. I have to give the printers our OK by five o'clock.
M-Cn I love the way the colors just pop out. The last time we printed this kind of information, it
looked so boring.
W-Am But wait, isn't that our old logo on the brochure?
W-Br I know I gave them the new logo. I'm going to call them up now and make sure they fix
this.

M-Cn Xin chào, Shufen. Đó có phải là tờ rơi quảng cáo mới mà chúng ta sắp in không?
W-Am Petra vừa lấy nó từ tiệm in.
W-Br Vâng, tôi đã dừng lại ở đó trên đường đến văn phòng. Bản sao này chỉ để chúng tôi xem
xét và phê duyệt. Tôi phải đồng ý với nhà in trước 5 giờ.
M-Cn Tôi thích cách màu sắc nổi bật. Lần cuối cùng chúng tôi in loại thông tin này, nó trông thật

104
nhàm chán.
W-Am Nhưng chờ đã, đó không phải là logo cũ của chúng ta trên tờ rơi quảng cáo sao?
W-Br Tôi biết tôi đã đưa cho họ logo mới. Tôi sẽ gọi cho họ ngay bây giờ và đảm bảo họ sẽ sửa
lỗi này.
56 – 58 D A B
M-Cn Did you have time to order furniture for the new meeting room?
W-Br I have the office furniture price list, but I haven't had a chance to look at it. With the
convention next month, I've been so busy working on travel arrangements.
M-Cn Oh, that's right. That's a lot of work.
W-Br When I was hired as office manager, I was told that was one of my responsibilities.
M-Cn Maybe you should talk to the area director to see if that can be taken off your plate.
W-Br There's no need. The fact is, I like working on travel plans.

M-Cn Bạn đã có thời gian đặt mua nội thất cho phòng họp mới chưa?
W-Br Mình có bảng giá nội thất văn phòng nhưng chưa có cơ hội xem qua. Với hội nghị vào
tháng tới, mình rất bận rộn sắp xếp việc đi lại.
M-Cn Ồ, đúng rồi. Đó là rất nhiều công việc.
W-Br Khi mình được thuê làm quản lý văn phòng, mình được cho biết đó là một trong những
trách nhiệm của mình.
M-Cn Có lẽ bạn nên nói chuyện với giám đốc khu vực để xem liệu điều đó có thể được gỡ bỏ
khỏi nhiệm vụ của bạn hay không.
W-Br Không cần đâu. Sự thật là mình thích lập kế hoạch đi lại.
59 – 61 A D D
M-Au Can you please tell my supervisor what we discussed about the pop-up box my company
would like to add to a Web page we're designing?
W-Br Sure. Though we're mainly a consulting service, we do have Web developers who can be
hired for hourly work. Our developers all have the most current certifications.
M-Cn OK, well, none of our Web developers have experience with pop-up boxes, but if some of
yours do, we'd be interested. Though, did Felix already explain that we'd like the pop-up box to

105
be available when the site goes live next Monday? I'm not sure how long drawing up the
contract for this arrangement will take.

M-Au Bạn có thể vui lòng cho người giám sát của tôi biết chúng ta đã thảo luận gì về cửa sổ bật
lên mà công ty tôi muốn thêm vào trang Web mà chúng tôi đang thiết kế không?
W-Br Chắc chắn rồi. Mặc dù chúng tôi chủ yếu cung cấp dịch vụ tư vấn nhưng chúng tôi cũng có
các nhà phát triển Web có thể được thuê làm việc theo giờ. Các nhà phát triển của chúng tôi
đều có chứng chỉ mới nhất.
M-Cn Được rồi, không ai trong số các nhà phát triển Web của chúng tôi có kinh nghiệm với các
cửa sổ bật lên, nhưng nếu một số nhà phát triển Web của bạn có kinh nghiệm, chúng tôi sẽ
muốn thuê họ. Tuy nhiên, Felix đã giải thích rằng chúng tôi muốn cửa sổ bật lên xuất hiện khi
trang web hoạt động vào thứ Hai tới chưa? Tôi không chắc việc soạn thảo hợp đồng cho thỏa
thuận này sẽ mất bao lâu.
62 – 64 B C A
W-Am Hello, this is Carolina, from Monarch Pottery, There's an issue with the delivery we
received from you this morning. The invoice shows that we ordered two buckets of clear glaze,
but there was none in our shipment.
M-Au Oh, I noticed that there were two buckets left behind on the loading dock after the
delivery truck left! I'll have the glaze delivered to you within an hour.
W-Am I'd appreciate it. I need that glaze for a demonstration I'm doing in my adult wheel-
throwing class this evening.

W-Am Xin chào, đây là Carolina, từ Monarch Pottery. Có vấn đề với việc hàng giao mà chúng tôi

106
nhận được từ bạn sáng nay. Hóa đơn cho thấy chúng tôi đã đặt mua hai thùng men trong,
nhưng không có thùng nào trong lô hàng của chúng tôi.
M-Au Ồ, tôi nhận thấy có hai chiếc thùng bị bỏ lại trên bến bốc hàng sau khi xe giao hàng rời đi!
Tôi sẽ giao men cho bạn trong vòng một giờ nữa.
W-Am -Tôi đánh giá cao điều đó. Tôi cần lớp tráng men đó để biểu diễn trong lớp học làm gốm
trên bàn xoay dành cho người lớn tối nay.
65 – 67 B C A
M-Au I found a place that I think we can use for the conference our company is hosting this
summer. It's a hotel ballroom, but it can be set up for business events.
W-Br OK. What's their catering like?
M-Au Well, they don't provide meals, but the hotel will provide snacks and beverages
throughout the day.
W-Br And how many participants are we expecting?
M-Au Last year's conference was hosted by a different company, and there were about 100
registrants. I'd expect about the same this year.

M-Au Tôi đã tìm được một nơi mà tôi nghĩ chúng ta có thể sử dụng cho hội nghị mà công ty
chúng ta sẽ tổ chức vào mùa hè này. Đó là phòng khiêu vũ của khách sạn, nhưng nó cũng có thể
được bố trí cho các sự kiện kinh doanh.
W-Anh OK. Dịch vụ ăn uống của họ như thế nào?
M-Au À, họ không cung cấp bữa ăn nhưng khách sạn sẽ cung cấp đồ ăn nhẹ và đồ uống suốt cả
ngày.
W-Br Và chúng ta dự kiến có bao nhiêu người tham gia?

107
M-Au Hội nghị năm ngoái được tổ chức bởi một công ty khác và có khoảng 100 người đăng ký.
Tôi mong đợi điều tương tự trong năm nay.
68 – 70 A C D
W-Am Good morning. We've just parked our truck and we have a lot of equipment and furniture
to move in. If you let us know the rooms where we can put the boxes, you won't have to move
things again.
M-Cn The furniture will go in the reception area. Right near the front door.
W-Am We also have five very heavy boxes.
M-Cn Those are the rowing machines. They go in the exercise area near the pool.
W-Am This looks like it's going to be a very nice gym. I see you already have the weight- lifting
equipment set up.
M-Cn It was delivered yesterday. We decided to put it right here near the entrance.

W-Am Chào buổi sáng. Chúng tôi vừa đỗ xe tải và có rất nhiều thiết bị, đồ đạc cần chuyển vào.
Nếu bạn cho chúng tôi biết những phòng có thể đặt hộp, bạn sẽ không phải di chuyển đồ đạc
nữa.
M-Cn Đồ nội thất sẽ được chuyển vào khu vực lễ tân. Ngay gần cửa trước.
W-Am Chúng tôi cũng có năm chiếc hộp rất nặng.
M-Cn Đó là những chiếc máy chèo thuyền. Chúng sẽ được đem đến khu tập thể dục gần hồ bơi.
W-Am Có vẻ như đây sẽ là một phòng tập thể dục rất đẹp. Tôi thấy bạn đã chuẩn bị xong thiết bị
nâng tạ.
M-Cn Nó đã được giao ngày hôm qua. Chúng tôi quyết định đặt nó ngay gần lối vào.

PART 4

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71 – 73 C B D
M-Au Good morning, everyone. I'm Joshua, a volunteer guide here in beautiful Rosedale
Sculpture Park. My background is in art history, so I'll do my best to answer all your questions.
But first, let me give you an overview of this amazing property. It was purchased in the
nineteenth century by a local family who had spent many years abroad. During their years
overseas they collected many statues and other types of sculptures... some ancient, some
modem, which you'll see around the gardens today. And now take out your cameras as you
follow me along our first trail.

M-Au Chào buổi sáng mọi người. Tôi là Joshua, hướng dẫn viên tình nguyện tại Công viên Điêu
khắc Rosedale xinh đẹp. Nền tảng của tôi là lịch sử nghệ thuật, vì vậy tôi sẽ cố gắng hết sức để
trả lời mọi câu hỏi của bạn. Nhưng trước tiên, hãy để tôi cung cấp cho bạn cái nhìn tổng quan
về bất động sản tuyệt vời này. Nó được mua vào thế kỷ 19 bởi một gia đình địa phương đã sống
nhiều năm ở nước ngoài. Trong những năm ở nước ngoài, họ đã sưu tập được nhiều bức tượng
và các loại tác phẩm điêu khắc khác... một số cổ xưa, một số hiện đại, mà bạn sẽ thấy quanh các
khu vườn ngày nay. Và bây giờ hãy lấy máy ảnh ra khi bạn đi theo tôi dọc theo con đường đầu
tiên của chúng ta.
74 – 76 B A D
M-Cn Welcome to Amir's Car Talk! Let's discuss electric pickup trucks. I recommend that truck
enthusiasts out there invest in one. Most accelerate as quickly as sports cars, and electric
pickups are super quiet. Plus, many have a towing capacity of over five tons! Sure, electric
pickups are not cheap, but the environment will benefit. Consider this, too: electric pickup
trucks can even be used to power homes during an interruption in the supply of
electricity. That's pretty amazing, right?

M-Cn Chào mừng đến với Buổi nói chuyện về xe hơi của Amir! Hãy cùng thảo luận về xe bán tải
chạy điện. Tôi khuyên những người đam mê xe tải nên đầu tư vào một chiếc. Hầu hết đều tăng
tốc nhanh như xe thể thao và xe bán tải chạy điện siêu yên tĩnh. Thêm vào đó, nhiều chiếc có
sức kéo trên 5 tấn! Chắc chắn, xe bán tải điện không hề rẻ nhưng môi trường sẽ được hưởng

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lợi. Cũng hãy xem xét điều này: xe bán tải chạy điện thậm chí có thể được sử dụng để cung cấp
năng lượng cho các ngôi nhà trong thời gian nguồn điện bị gián đoạn. Điều đó khá tuyệt vời
phải không?
77 – 79 D C A
W-Am Welcome to the monthly staff meeting. As you might guess from the number of
customers we get, Big Box Supermarket performed well this past year. To show us their
appreciation for our hard work, the owners are inviting us to dinner at Wharton
Restaurant. Congratulations, everyone! Now, let's get back to business. We are increasing the
amount of fruits and vegetables we receive. As a result, l need two employees to arrive one
hour early on Saturdays and Sundays. There's a sign-up sheet in the staff room.

W-Am Chào mừng đến với cuộc họp nhân viên hàng tháng. Như bạn có thể đoán từ số lượng
khách hàng chúng ta có được, Siêu thị Big Box hoạt động tốt trong năm qua. Để thể hiện sự
đánh giá cao của họ đối với công việc khó khăn của chúng ta, những người chủ mời chúng ta
đến ăn tối tại nhà hàng Wharton. Xin chúc mừng mọi người! Bây giờ chúng ta hãy quay trở lại
công việc kinh doanh. Chúng ta đang tăng số lượng trái cây và rau quả mà chúng ta nhận được.
Do đó, tôi cần hai nhân viên đến sớm trước một tiếng vào Thứ Bảy và Chủ Nhật. Có một tờ đăng
ký trong phòng nhân viên (nếu có ai muốn đăng ký đến sớm)
80 – 82 D B C
W-Br Homeowners, is your heating system over ten years old? Are you paying too much for your
heating bills? Honest Heating has the solution! Whether you need just a tune-up or an entirely
new system. Honest Heating can help. We're the only heating company in the area that uses
infrared cameras. They let us see holes, cracks, and rust that regular color cameras miss. Call
today for a low-cost checkup. Mention that you heard about us on KNXY News Radio, and you'll
receive a five percent discount. Don't delay; call Honest Heating today!

Các chủ nhà ơi, hệ thống sưởi ấm của bạn đã hơn mười năm tuổi chưa? Bạn có phải trả quá
nhiều cho hóa đơn sưởi ấm của bạn? Công ty Honest Heating có giải pháp! Cho dù bạn chỉ cần
điều chỉnh hay một hệ thống hoàn toàn mới, Công ty Honest Heating có thể giúp đỡ bạn. Chúng

110
tôi là công ty sưởi ấm duy nhất trong khu vực sử dụng camera hồng ngoại. Chúng cho chúng ta
thấy những lỗ hổng, vết nứt và rỉ sét mà máy ảnh màu thông thường bỏ sót. Hãy gọi ngay hôm
nay để được kiểm tra chi phí thấp. Hãy đề cập rằng bạn đã nghe về chúng tôi trên Đài phát
thanh tin tức KNXY và bạn sẽ được giảm giá 5%. Đừng trì hoãn; hãy gọi cho Công ty Honest
Heating ngay hôm nay!
83 – 85 C B D
M-Cn I am pleased to report on progress at our newest cement plant. Local mines began
delivering raw material, and by the end of the month, the plant delivered its first cement
shipment to Regent construction company. The plant is not earning a profit yet. But we hope to
be a strong partner with Regent during this construction boom. Also, all 60 employees recently
completed safety training. In addition, five new employees received advanced safety training
and certification. They will work with our safety program supervisors to ensure that appropriate
procedures are followed.

Tôi vui mừng được báo cáo về tiến độ tại nhà máy xi măng mới nhất của chúng ta. Các mỏ địa
phương bắt đầu cung cấp nguyên liệu thô và đến cuối tháng, nhà máy đã giao lô hàng xi măng
đầu tiên cho công ty xây dựng Regent. Nhà máy vẫn chưa thu được lợi nhuận. Nhưng chúng ta
hy vọng sẽ trở thành đối tác mạnh mẽ với Regent trong thời kỳ bùng nổ xây dựng này. Ngoài ra,
tất cả 60 nhân viên gần đây đã hoàn thành khóa đào tạo về an toàn. Ngoài ra, năm nhân viên
mới đã được đào tạo và cấp chứng chỉ an toàn nâng cao. Họ sẽ làm việc với những người giám
sát chương trình an toàn của chúng ta để đảm bảo tuân thủ các quy trình thích hợp.
86 – 88 A D A
W-Br This weekend, Coleman's Downtown Theater will present a marathon of science fiction
films. Some of the films being shown are over 100 years old. Fans may even learn something
about the history of science fiction films since the films will be shown in chronological
order. The marathon will run on Saturday and Sunday from ten a.m. to ten p.m. On Sunday
afternoon, makeup artist Sara Wills, who has created some of film's scariest space monsters,
will be in the lobby giving a demonstration.

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W-Br Cuối tuần này, Nhà hát Downtown của Coleman sẽ trình chiếu một chuỗi các bộ phim
khoa học viễn tưởng. Một số bộ phim được chiếu đã hơn 100 năm tuổi. Người hâm mộ thậm
chí có thể tìm hiểu điều gì đó về lịch sử của các bộ phim khoa học viễn tưởng vì các bộ phim sẽ
được trình chiếu theo trình tự thời gian. Chuỗi các bộ phim sẽ diễn ra vào thứ bảy và chủ nhật
từ 10 giờ sáng đến 10 giờ tối. Vào chiều Chủ nhật, nghệ sĩ trang điểm Sara Wills, người đã tạo ra
một số quái vật không gian đáng sợ nhất trong phim, sẽ có mặt tại sảnh để trình diễn.
89 – 91 D A C
W-Am Helping investors keep a long-term perspective is part of our role as financial consultants.
Before today's meeting ends, I want to remind everyone about tonight's security update to our
computer systems. As you know, the security of our clients' personal and financial data is our
highest priority. I hope you already viewed the online training video so you're ready to use the
new security features tomorrow. If not, be sure to do so this afternoon. We are the most trusted
company in the industry, and we want to stay that way.

W-Am Giúp các nhà đầu tư có tầm nhìn dài hạn là một phần vai trò của chúng tôi với tư cách là
nhà tư vấn tài chính. Trước khi cuộc họp hôm nay kết thúc, tôi muốn nhắc mọi người về bản cập
nhật bảo mật tối nay cho hệ thống máy tính của chúng ta. Như bạn biết, bảo mật dữ liệu cá
nhân và tài chính của khách hàng là ưu tiên hàng đầu của chúng ta. Tôi hy vọng bạn đã xem
video đào tạo trực tuyến để sẵn sàng sử dụng các tính năng bảo mật mới vào ngày mai. Nếu
chưa thì hãy chắc chắn làm điều đó vào chiều nay. Chúng ta là công ty đáng tin cậy nhất trong
ngành và chúng ta muốn tiếp tục như vậy.
92 – 94 C D A
M-Au Greetings, listeners! Welcome to another episode of Eating Central. l recently tried two
Italian restaurants that opened in the area: Arno’s Bistro and Maria's Kitchen. Arno's Bistro
features an elegant dining space with a nice view of South River. Maria's Kitchen offers only an
unappetizing view of a parking area, but something was to my taste there: the chicken. It was
moist and savory, with a fresh tomato sauce, and isn’t to be missed. Sadly, the chicken at Arno's
Bistro was dry, with sauce similar to what can be bought at the grocery store. Looking for some
tasty Italian? Maria's Kitchen isn't pretty, but the food is superb!

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Xin chào quý thính giả! Chào mừng bạn đến với tập khác của Eat Central. Gần đây tôi đã thử hai
nhà hàng Ý mở trong khu vực: Arno’s Bistro và Maria’s Kitchen. Arno's Bistro có không gian ăn
uống trang nhã với tầm nhìn đẹp ra Sông Nam. Maria's Kitchen có tầm nhìn không đẹp mắt ra
khu vực đậu xe, nhưng ở đó có một thứ hợp khẩu vị của tôi: món gà. Nó ẩm và ngon, với nước
sốt cà chua tươi và không thể bỏ qua. Đáng buồn thay, gà ở Arno's Bistro bị khô, có nước sốt
tương tự như những thứ có thể mua ở siêu thị. Bạn đang tìm kiếm một số món Ý ngon? Maria's
Kitchen không đẹp nhưng đồ ăn thì tuyệt vời!
95 – 97 B D C
W-Br Hello, Evelyn. It's Sophia, calling about my wedding arrangements. My wedding is five days
away, and the forecast has changed dramatically. It was originally supposed to be sunny, but a
huge storm is going to arrive on my wedding day. Could you work with the Newfield Hotel to
move our five o'clock reception indoors? Please reserve the Gold Room, if it's still available. It
has a wonderful dance floor and plenty of room for the band. Let me know which room you
reserve so that I can let guests know about the change in plans.

Xin chào, Evelyn. Là Sophia, Gọi điện về việc sắp xếp đám cưới của tôi. Đám cưới của tôi còn
năm ngày nữa và dự báo đã thay đổi đáng kể. Đáng lẽ ban đầu trời sẽ nắng, nhưng một cơn bão
lớn sẽ ập đến vào ngày cưới của tôi. Bạn có thể làm việc với khách sạn Newfield để chuyển lễ
tân lúc 5 giờ của chúng tôi vào trong nhà được không? Vui lòng đặt Phòng Vàng nếu nó vẫn còn.
Nó có một sàn nhảy tuyệt vời và nhiều chỗ cho ban nhạc. Hãy cho tôi biết bạn đặt phòng nào để
tôi có thể thông báo cho khách về sự thay đổi trong kế hoạch.
98 – 100 D C A
M-Au Welcome, everyone. l've invited Ms. Sayan Mitra from Solve Now Consulting. She
specializes in solving process optimization issues. Our automobile production process is too
slow. According to Solve Now's analysis, the delay is in the painting process. We're wasting too
much time cleaning the spraying tool when changing to a different paint color between cars.
They recommend using a more powerful cleaning solution on the spraying tool. Ms. Mitra has
some slides that take us through the study and recommendations.

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M-Au Chào mừng mọi người. Tôi đã mời cô Sayan Mitra từ công ty tư vấn Solve Now Consulting.
Cô ấy chuyên giải quyết các vấn đề tối ưu hóa quy trình. Quá trình sản xuất ô tô của chúng ta
quá chậm. Theo phân tích của Solve Now, độ trễ nằm ở quá trình vẽ tranh. Chúng ta đang lãng
phí quá nhiều thời gian vào việc vệ sinh dụng cụ phun khi thay đổi màu sơn khác nhau giữa các
xe. Họ khuyên nên sử dụng dung dịch làm sạch mạnh hơn trên dụng cụ phun. Cô Mitra có một
số slide sẽ hướng dẫn chúng ta tìm hiểu về cuộc nghiên cứu và các đề xuất.

FULL TOEIC LISTENING - ETS 2023 TEST 5

PART 1:
1. 1.
(A) He’s working on a puzzle. (A) Anh ấy đang giải câu đố.
(B) He’s lying on a sofa. (B) Anh ấy đang nằm trên ghế sofa.
(C) He’s reaching for a book. (C) Anh ấy đang lấy một cuốn sách.
(D) He’s putting on a sweater. (D) Anh ấy đang mặc một chiếc áo len.
2. 2.
(A) She’s organizing some books. (A) Cô ấy đang sắp xếp một số cuốn sách.
(B) She’s buying a toothbrush. (B) Cô ấy đang mua bàn chải đánh răng.
(C) She’s holding some products. (C) Cô ấy đang cầm một số sản phẩm.
(D) She’s talking to a store employee. (D) Cô ấy đang nói chuyện với một nhân viên
cửa hàng.
3. 3.
(A) He’s wearing safety glasses. (A) Anh ấy đang đeo kính bảo vệ.
(B) He’s cleaning some equipment. (B) Anh ấy đang làm sạch một số thiết bị.
(C) He’s picking up a hammer. (C) Anh ấy đang nhặt một cái búa.
(D) He’s laying stone on a driveway. (D) Anh ấy đang lát đá trên đường lái xe vào
nhà.

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4. 4.
(A)Some flowerpots have been placed along a (A) Một số chậu hoa đã được đặt dọc theo
walkway. một lối đi bộ.
(B) The gate of a fence was left open. (B) Cổng hàng rào bị bỏ ngỏ.
(C) Some stairway railings are being installed. (C) Một số tay vịn cầu thang đang được lắp
(D) The building entrance has columns. đặt.
(D) Lối vào tòa nhà có các cột.
5. 5.
(A) Two people are standing around a buffet (A) Hai người đang đứng quanh quầy ăn tự
counter. chọn.
(B) Two people are having a meal together. (B) Hai người đang dùng bữa cùng nhau.
(C) A server is bringing dishes to a customer. (C) Một người phục vụ đang mang món ăn đến
(D) A server is pouring water into glasses. cho khách hàng.
(D) Một người phục vụ đang rót nước vào ly.
6. 6.
(A) Electrical cables have been stacked on the (A) Dây cáp điện đã được xếp chồng lên nhau
floor. trên sàn nhà.
(B) Stools have been placed around the room. (B) Ghế đẩu đã được đặt xung quanh phòng.
(C) Cabinets are being emptied. (C) Các tủ đang được dọn sạch.
(D) The floor of the workshop is being swept. (D) Sàn nhà xưởng đang được quét.

PART 2:
7. 7.
M-Cn Where can I buy tickets for the M-Cn Tôi có thể mua vé gây quỹ cho dàn nhạc
orchestra’s fund-raiser? ở đâu?
W-Br W-Br
(A) Over the next week. (A) Trong tuần tới.
(B) On the fifth floor. (B) Trên tầng năm.
(C) I suppose; if you want to. (C) Tôi cho rằng; nếu bạn muốn.

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8. 8.
W-Br How long does your commute take? W-Br Thời gian đi làm của bạn mất bao lâu?
W-Am W-Am
(A) The gym opens early. (A) Phòng tập thể dục mở cửa sớm.
(B) I’ve been working here since March. (B)Tôi đã làm việc ở đây từ tháng Ba.
(C) About an hour lately. (C) Khoảng một giờ gần đây.
9. 9.
W-Am What’s good to order at this café? W-Am Có gì ngon để gọi ở quán cà phê này?
W-Br W-Br
(A) I recommend the coffee and baked goods. (A) Tôi giới thiệu cà phê và đồ nướng.
(B) Your food is on the way. (B) Thức ăn của bạn đang trên đường đến.
(C) It was sent this morning. (C) Nó đã được gửi sáng nay.
10. 10.
W-Am When’s the new office furniture going W-Am Khi nào đồ nội thất văn phòng mới sẽ
to be delivered? được giao?
M-Cn M-Cn (A) Tại phần kết thúc của báo cáo.
(A) At the end of the report. (B) Tôi đã sửa xong rồi.
(B) I already finished the revision. (C) Nó sẽ ở đây vào tuần tới.
(C) It’ll be here next week.
11. 11.
W-Br Who’s holding the training session on W-Br Ai sẽ tổ chức buổi đào tạo vào thứ Năm?
Thursday? M-Cn
M-Cn (A) Marcela sẽ chịu trách nhiệm buổi đó.
(A) Marcela’s leading it. (B) Tôi tập thể dục thường xuyên.
(B) I exercise regularly. (C) Hôm nay anh ấy đến muộn.
(C) He was late today.
12. 12.
W-Am When should we hire extra help for the W-Am Khi nào chúng ta nên thuê thêm trợ
holidays? giúp cho những ngày lễ?

116
M-Au M-Au
(A) A helpful assistant. (A) Một trợ lý hữu ích.
(B) A fun party. (B) Một bữa tiệc vui vẻ.
(C) As soon as possible. (C) Sớm nhất có thể.

13. 13.
M-Cn Why did you pick the color green for the M-Cn Why did you pick the color green for the
product packaging? product packaging?
W-Br W-Br
(A) Because it matches our uniforms. (A) Bởi vì nó phù hợp với đồng phục của
(B) I will pick it up tomorrow. chúng tôi.
(C) Not until we know the menu options. (B) Tôi sẽ lấy nó vào ngày mai.
(C) Không cho đến khi chúng tôi biết các tùy
chọn trong thực đơn.
14. 14.
W-Am When’s the budget report due? W-Am Khi nào báo cáo ngân sách đến hạn?
W-Br W-Br
(A) Sounds too expensive. (A) Nghe có vẻ quá đắt.
(B) By end of day on Friday. (B) Đến cuối ngày thứ Sáu.
(C) I can pay you back tomorrow. (C) Tôi có thể trả lại cho bạn vào ngày mai.
15. 15.
M-Cn Which shopping bag should I bring? M-Cn Tôi nên mang theo túi mua sắm nào?
W-Am W-Am
(A) Just outside the door. (A) Ngay ngoài cửa.
(B) The large one. (B) Cái túi lớn.
(C) No, it isn’t. (C) Không, không phải vậy.
16. 16.
M-Cn Don’t forget to add another table to the M-Cn Đừng quên thêm một bàn khác vào
conference room. phòng họp.

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M-Au M-Au
(A) Probably the yoga class. (A) Có lẽ là lớp học yoga.
(B) No, they didn’t. (B) Không, họ đã không.
(C) OK, I’ll do that now. (C) Được rồi, tôi sẽ làm điều đó ngay bây giờ.
17. 17.
M-Au Who from our office is going to the M-Au Ai từ văn phòng của chúng ta sẽ đến hội
conference? nghị?
W-Br (A) I am enjoying our new assignment. W-Br
(B) At the hotel downtown. (A) Tôi đang tận hưởng nhiệm vụ mới của
(C) Leslie and her support staff. chúng tôi.
(B) Tại khách sạn trung tâm thành phố.
(C) Leslie và nhân viên hỗ trợ của cô ấy.
18. 18.
W-Am Where are the signs for the sale? W-Am Bảng giảm giá ở đâu?
M-Au M-Au
(A) We are advertising a fifteen percent (A) Chúng tôi đang quảng cáo giảm giá 15%.
discount. (B) Trên hiên nhà.
(B) On the porch. (C) Tôi không biết chúng tôi đã bán những mặt
(C) I didn’t know we had sold those items. hàng đó.
19. 19.
W-Br Do you think we should place an W-Br Bạn có nghĩ chúng ta nên đăng quảng
advertisement in the newspaper? cáo trên báo không?
M-Au M-Au
(A) That’s not what happened. (A) Đó không phải là những gì đã xảy ra.
(B) No, I already have a subscription. (B) Không, tôi đã có đăng ký.
(C) Our budget is quite limited this month. (C) Ngân sách của chúng tôi khá hạn chế trong
tháng này.
20. 20.
W-Br I don’t remember where I put my copy of W-Br Tôi không nhớ mình đã để bản sao hợp

118
the contract. đồng ở đâu.
M-Cn M-Cn
(A) My calendar is up-to-date. (A) Lịch của tôi được cập nhật.
(B) I can look around for it. (B) Tôi có thể tìm xung quanh.
(C) I don’t think that’s the best idea. (C) Tôi không nghĩ đó là ý tưởng tốt nhất.
21. 21.
M-Cn What should we order for dinner? M-Cn Chúng ta nên gọi món gì cho bữa tối?
M-Au M-Au
(A) Yes, I ate some of that yesterday. (A) Vâng, tôi đã ăn một số hôm qua.
(B) I’d like something we haven’t tried before. (B) Tôi muốn một món mà chúng ta chưa
(C) That makes sense to me. từng thử trước đây.
(C) Điều đó có ý nghĩa với tôi.
22. 22.
M-Au I thought the new safety training was M-Au Tôi nghĩ khóa huấn luyện an toàn mới sẽ
supposed to start tomorrow. bắt đầu vào ngày mai.
W-Am W-Am
(A) Yes, you’re right. (A) Vâng bạn đã đúng.
(B) An old computer. (B) Một chiếc máy tính cũ.
(C) The ones on the counter. (C) Những cái trên quầy.
23. 23.
M-Au Should we buy desktop computers or M-Au Nên mua máy tính để bàn hay laptop
laptops for the office? cho văn phòng?
W-Br W-Br
(A) The Web site is working now. (A) Trang web hiện đang hoạt động.
(B) You can buy them at any store. (B) Bạn có thể mua chúng ở bất kỳ cửa hàng
(C) Most of our staff travel a lot. nào.
(C) Hầu hết nhân viên của chúng ta đi lại rất
nhiều. ( ý của người nói ám chỉ nên mua
laptop)

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24. 24.
M-Au Will you be attending the reception M-Au Bạn sẽ tham dự tiệc chiêu đãi vào ngày
tomorrow? mai chứ?
W-Am W-Am
(A) Just another day or so. (A) Chỉ một ngày khác hoặc lâu hơn.
(B) Can you remind me what the topic is? (B) Bạn có thể nhắc tôi chủ đề là gì không?
(C) I heard that they ran out of them. (C) Tôi nghe nói rằng họ đã hết.

25. 25.
M-Au Did you buy your ticket to the baseball M-Au Bạn đã mua vé xem trận bóng chày
game? chưa?
W-Br (A) Sure, after the game is over. W-Br
(B) I thought admission was free. (A) Chắc chắn, sau khi trò chơi kết thúc.
(C) A sports tournament. (B) Tôi nghĩ việc đi vào cửa là miễn phí.
(C) Một giải đấu thể thao.
26. 26.
M-Cn How can I get more information about M-Cn Làm cách nào để tôi biết thêm thông tin
the employee party? về bữa tiệc của nhân viên?
M-Au M-Au
(A) A phone number is included in the (A) Một số điện thoại được bao gồm trong
invitation. giấy mời. (Ý người nói ám chỉ có thể gọi đến
(B) The chef is from Italy. số điện thoại trong thiệp mời để hỏi thêm
(C) Where is the employment office? thông tin)
(B) Đầu bếp đến từ Ý.
(C) Văn phòng việc làm ở đâu?
27. 27.
W-Br Could you show me how to transfer W-Br Bạn có thể chỉ cho tôi làm thế nào để
funds? chuyển tiền?
M-Cn M-Cn

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(A) No, it’s the other one. (A) Không, đó là cái khác.
(B) Let me just finish this first. (B) Hãy để tôi hoàn thành điều này đầu tiên.
(C) Sure, that seems like a reasonable price. (C) Chắc chắn, đó có vẻ như là một mức giá
hợp lý.
28. 28.
W-Br Will our gym membership renew W-Br Tư cách thành viên phòng tập thể dục
automatically? của bạn sẽ tự động gia hạn đúng không?
M-Au M-Au
(A) They just saw that. (A) Họ đã chỉ nhìn thấy điều đó.
(B) About our manager. (B) Về người quản lý của chúng tôi.
(C) That’s what I was told. (C) Đó là những gì tôi đã được nghe.
29. 29.
M-Au Isn’t Shinji scheduled to work at the cash M-Au Không phải Shinji có lịch làm việc ở quầy
register? tính tiền sao?
W-Am W-Am
(A) Yes, he just arrived. (A) Vâng, anh ấy vừa mới đến.
(B) The price hasn’t changed. (B) Giá không thay đổi.
(C) How much does it cost? (C) Nó có giá bao nhiêu?
30. 30.
W-Am Do you have all ingredients for the W-Am Bạn có tất cả các thành phần cho công
recipe? thức?
M-Cn M-Cn
(A) We will plant a garden soon. (A) Chúng tôi sẽ trồng một khu vườn sớm.
(B) Yes, my oven is working again. (B) Vâng, lò nướng của tôi đã hoạt động trở
(C) I need to buy some onions. lại..
(C) Tôi cần mua một ít hành tây.
31. 31.
W-Am You're in charge of the supplier discount W-Am Bạn phụ trách chương trình chiết khấu
program, right? cho nhà cung cấp phải không?

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M-Au M-Au
(A) The coupons are on the kitchen counter. (A) Các phiếu giảm giá ở trên quầy bếp.
(B) We have all the suppliers we need. (B) Chúng tôi có tất cả các nhà cung cấp chúng
(C) Horatio is the one you want to talk to. tôi cần.
(C) Horatio sẽ là người mà bạn muốn nói
chuyện đấy.

PART 3:
32 – 34 A D B
W-Br Hi, Martin. It’s Lillian. Are you still planning to read from your book of poetry at the arts
festival next weekend? You’re one of this publishing company’s most accomplished writers.
M-Cn I just need directions to the festival site. It’s in a park, right?
W-Br Yes. Just know that once you get there, our table will be the one closest to the entrance. I
can text you the address when you finish this call.

Chào anh Martin. Đây là Lillian. Anh vẫn định đọc tập thơ của mình tại lễ hội nghệ thuật vào
cuối tuần tới phải không? Anh là một trong những nhà văn thành công nhất của công ty xuất
bản này.
M-Cn Tôi chỉ cần chỉ đường đến địa điểm lễ hội thôi. Nó ở trong công viên phải không?
W-Br Vâng. Chỉ cần biết rằng khi anh đến đó, bàn của chúng tôi sẽ là bàn gần lối vào nhất. Tôi có
thể nhắn tin cho anh địa chỉ khi anh kết thúc cuộc gọi này.
35 – 37 A B B
W-Br Mr. Guzman? I’m calling from Powell Advertising. As I’m sure you know, your contract with
us expires next month. I was hoping we could take some time to discuss renewal terms.
M-Au Quite honestly, we’re not seeing the increase in sales we’re hoping for. Advertising on
buses and trains just isn’t working for us.
W-Br Hmm. I know you’ve been hesitant to get into Web advertising. But maybe now the time
is right.
M-Au Ok. Let’s set up a time to talk about this. I’m going to ask a few of my colleagues here to

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join us.

W-Br -Anh Guzman? Tôi đang gọi từ Quảng cáo Powell. Như tôi chắc chắn anh đã biết, hợp
đồng của anh với chúng tôi sẽ hết hạn vào tháng tới. Tôi hy vọng chúng ta có thể dành chút thời
gian để thảo luận về các điều khoản gia hạn.
M-Au Thành thật mà nói, chúng tôi không thấy doanh số bán hàng tăng lên như chúng tôi mong
đợi. Quảng cáo trên xe buýt và xe lửa không hiệu quả với chúng tôi.
W-Br Hmm. Tôi biết anh đang do dự khi tham gia quảng cáo trên Web. Nhưng có lẽ bây giờ là
thời điểm thích hợp.
M-Âu Được rồi. Chúng ta hãy sắp xếp thời gian để nói về vấn đề này. Tôi sẽ mời một số đồng
nghiệp của tôi ở đây tham gia cùng chúng ta.
38 – 40 B C A
W-Am Did Mr. Okamura really order all these carrots for the café? I signed for the delivery, but
now I’m worried that there was a mistake.
W-Br I don’t know, Miho. I saw the list of specials we’re offering this weekend and didn’t see
anything that has a lot of carrots in it.
M-Cn It’s OK. Mr. Okamura told me that we need them for a special private dinner tonight. I’ll
start preparing them now.
W-Am OK. Once I finish the baking, I should be able to do some.
M-Cn Thanks, Miho.

W-Am Có phải ông Okamura thực sự đã đặt mua tất cả cà rốt này cho quán cà phê không? Tôi
đã ký nhận hàng nhưng hiện tại tôi lại lo lắng có sai sót.
W-Br Tôi không biết, Miho. Tôi đã xem danh sách các món đặc biệt chúng ta cung cấp vào cuối
tuần này và không thấy món nào có nhiều cà rốt trong đó.
M-Cn Không sao đâu. Ông Okamura nói với tôi rằng chúng ta cần chúng cho bữa tối riêng tư đặc
biệt tối nay. Tôi sẽ bắt đầu chuẩn bị chúng ngay bây giờ.
W-Am Được rồi. 40 Sau khi nướng xong, tôi có thể làm được một ít cho bạn.
M-Cn Cảm ơn, Miho.

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41 – 43 B A D
W-Am Hi. I’m calling from Dr. Jankovic's office to confirm your appointment tomorrow morning.
M-Au Sure. I’II be there at eleven o'clock.
W-Am Since you're a new patient, please complete all the online forms before you arrive. I sent
you an e-mail last week with the link to our medical portal.
M-Au Oh, I must have missed it. Sorry about that, I’II do it right away.
W-Am No problem. And one reminder: our regular parking area is unavailable because it’s
being renovated. You can park in front of the insurance company next door to us. We have an
agreement with them.

W-Am Xin chào. Tôi sẽ gọi từ văn phòng bác sĩ Jankovic để xác nhận cuộc hẹn của bạn vào sáng
mai.
M-Âu Chắc chắn rồi. Tôi sẽ có mặt ở đó lúc 11 giờ.
W-Am Vì bạn là bệnh nhân mới, vui lòng hoàn thành tất cả các mẫu đơn trực tuyến trước khi
bạn đến. Tôi đã gửi cho bạn một e-mail vào tuần trước kèm theo liên kết đến cổng thông tin y tế
của chúng tôi.
M-Au Ồ, chắc là tôi đã bỏ lỡ nó. Xin lỗi về điều đó, tôi sẽ làm ngay.
W-Am Không vấn đề gì. Và một lời nhắc nhở: khu vực đỗ xe thông thường của chúng tôi không
dùng được vì nó đang được cải tạo. Bạn có thể đỗ xe trước công ty bảo hiểm bên cạnh chúng
tôi. Chúng tôi có sự thỏa thuận với họ rồi.
44 – 46 B A C
W-Br Hi, I'm flying to Munich. The name’s Goldenberg. I have one suitcase.
M-Cn I see your reservation, Ms. Goldenberg. I’ll print your boarding pass.
W-Br Actually,I was wondering if you could change my seat. I’d rather have an aisle one. It’s
easier if I have to move around.
M-Cn Unfortunately, this flight is full. In fact, it’s overbooked. So, if you're interested. I can offer
you an aisle seat on tomorrow's flight and upgrade you to business class.
W-Br Tomorrow? I'm the guest speaker at a conference.
M-Cn OK. We’ll ask some other passengers. Here's your boarding pass. Have a good trip!

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W-Br Xin chào, Tôi sắp bay tới Munich. Tên là Goldenberg. Tôi có một chiếc vali.
M-Cn Tôi đã thấy thông tin đặt chỗ của cô, cô Goldenberg. Tôi sẽ in thẻ lên máy bay của cô.
W-Br Thực tế là, tôi đang tự hỏi liệu bạn có thể đổi chỗ ngồi cho tôi không. Tôi muốn có một chỗ
gần lối đi. Sẽ dễ dàng hơn nếu tôi phải di chuyển xung quanh.
M-Cn Thật không may, chuyến bay này đã kín chỗ. Thực tế là, chuyến bay nãy đã được đặt nhiều
hơn số ghế chúng tôi có. Vì vậy, 46 nếu cô muốn, tôi có thể cung cấp cho cô một ghế cạnh lối đi
trên chuyến bay ngày mai và nâng cô lên hạng thương gia.
W-Br 46 Ngày mai? Tôi là diễn giả khách mời tại một hội nghị.
M-Cn Được rồi. Chúng ta sẽ hỏi một số hành khách khác vậy (xem thử liệu họ có đồng ý đổi ghế
cho cô). Đây là thẻ lên máy bay của cô. Chúc cô có một chuyến đi tốt!
47 – 49 B D C
M-Au Hi, I'm calling from Gwan Construction. We were originally scheduled to transport the
tower crane to your building this weekend for upcoming construction. As you know, we will use
it to lift large steel beams onto the roof for renovations on the top floor. But I’m afraid we're
going to have to bring it and set it up this Wednesday instead.
W-Am Well, the weekend would have been better, since most of the offices are usually empty.
But if you have to, I'll send a notice that employees should use the side-street entrance.
M-Au OK. I'll go ahead and contact the city to request a change to the start date of our
construction permit.

M-Au Xin chào, tôi gọi từ Công ty Xây dựng Gwan. Ban đầu chúng tôi dự định vận chuyển cần
cẩu tháp đến tòa nhà của bạn vào cuối tuần này để chuẩn bị cho công trình sắp tới. Như các bạn
đã biết, chúng tôi sẽ dùng nó để nâng các dầm thép lớn lên mái nhà để cải tạo tầng trên cùng.
Nhưng tôi e rằng thay vào đó chúng tôi sẽ phải mang nó đến và sắp xếp nó vào thứ Tư này.
W-Am Vâng, cuối tuần sẽ tốt hơn, vì hầu hết các văn phòng thường trống. Nhưng nếu bạn phải
làm vậy, tôi sẽ gửi thông báo rằng nhân viên nên sử dụng lối vào bên đường.
M-Âu được rồi. Tôi sẽ tiến hành như vậy và liên hệ với thành phố để yêu cầu thay đổi ngày bắt
đầu cấp phép xây dựng.

125
50 – 52 A B C
M-Au 50 As you all know, our bookstore has a new inventory system for keeping track of what
books we have in the store. We were going to start using it just after the holidays when the
store is closed to customers, but we need to start using it now.
W.Br Mr. Jones, you mean we'll be entering inventory into the system and helping customers at
the same time? That's a lot.
M.Au I understand your concern, but Marc has been attending training and will be able to lead
the transition so that salespeople can concentrate on customer service. Marc, anything you
want to say?
M-Cn The system isn't difficult to use. And most Importantly, I think it will make filling online
orders much quicker.

M-Au Như các bạn đã biết, hiệu sách của chúng ta có hệ thống kiểm kê mới để theo dõi những
cuốn sách chúng ta có trong cửa hàng. Chúng ta đã dự định bắt đầu sử dụng nó ngay sau kỳ
nghỉ lễ khi cửa hàng đóng cửa đón khách, tuy nhiên ngay bây giờ chúng ta cần bắt đầu sử dụng
nó.
W.Br Ông Jones, ý ông là chúng tôi sẽ nhập hàng tồn kho vào hệ thống và đồng thời giúp đỡ
khách hàng phải không? Đó là rất nhiều việc đấy.
M.Au Tôi hiểu mối quan tâm của bạn, nhưng Marc đã tham gia khóa đào tạo và sẽ có thể lãnh
đạo quá trình chuyển đổi để nhân viên bán hàng có thể tập trung vào dịch vụ khách hàng. Marc,
bạn có muốn nói gì không?
M-Cn Hệ thống này không khó sử dụng. Và quan trọng nhất, tôi nghĩ nó sẽ giúp việc thực hiện
các đơn đặt hàng trực tuyến nhanh hơn nhiều.
53 – 55 B B D
W-Br Hi, I'm Tina Mackin, from the television program Sunrise Scotland. I just received an e-mail
with information on the musical that's opening next month, The Fields of Dumbarton.
M-Cn Yes, the director asked me to send that—some photos and information. So you got the e-
mail with all the attachments?
W-Br I did, but I was expecting a short video from one of the rehearsals. We'd like to show a

126
clip on our morning television program.
M-Cn I wasn't aware of that. I’ll talk to the musical's director, Michael Byrne.
W-Br OK. And when you speak to him, please advise him to arrive early for his appearance on
our show this Friday. There's road construction around the studio, so it may take longer to get
here than he expects.

W-Br Xin chào, tôi là Tina Mackin, đến từ chương trình truyền hình Sunrise Scotland. Tôi vừa
nhận được e-mail có thông tin về vở nhạc kịch sẽ khai mạc vào tháng tới, The Fields of
Dumbarton.
M-Cn Vâng, đạo diễn đã yêu cầu tôi gửi cái đó—một số hình ảnh và thông tin. Vậy bạn đã nhận
được e-mail với tất cả các tệp đính kèm chưa?
W-Br Tôi đã nhận được, nhưng tôi đang mong đợi một đoạn video ngắn từ một trong những
buổi diễn tập. Chúng tôi muốn chiếu một đoạn phim trên chương trình truyền hình buổi sáng
của chúng tôi.
M-Cn Tôi đã không biết điều đó. Tôi sẽ nói chuyện với đạo diễn vở nhạc kịch, Michael Byrne.
W-Anh OK. Và khi bạn nói chuyện với anh ấy, hãy khuyên anh ấy đến sớm để xuất hiện trong
chương trình của chúng ta vào thứ sáu này. Đường xung quanh trường quay đang được thi công
nên có thể sẽ mất nhiều thời gian hơn anh ấy dự đoán để đến được đây.
56 – 58 D B B
W-Am Have you had a chance to look at the survey results?
M-Au I wasn't surprised. We’ve known for a while that our customers really don't like the music
in our video games.
W-Am The trend is to have popular music with vocals rather than the electronic sounds we've
always used.
M-Au I'm sure using popular music in our games will increase sales. I think we should start to
make this change now, don't you?
W-Am Well, what’s popular today may not be popular tomorrow, and we want our games to
keep selling for a long time. So, let's not rush this decision.
M-Au I see, OK. Let's discuss this further with our division leaders.

127
W-Am Bạn đã có cơ hội xem kết quả khảo sát chưa?
M-Au Tôi đã không ngạc nhiên. Chúng ta đã biết từ lâu rằng khách hàng thực sự không thích
âm nhạc trong trò chơi điện tử của chúng ta.
W-Am Xu hướng là có âm nhạc đại chúng với giọng hát hơn là âm thanh điện tử mà chúng ta
vẫn thường sử dụng.
M-Au Tôi chắc chắn rằng việc sử dụng âm nhạc phổ biến trong trò chơi của chúng ta sẽ tăng
doanh thu. Tôi nghĩ chúng ta nên bắt đầu thực hiện thay đổi này ngay bây giờ phải không?
W-Am Chà, những gì phổ biến hôm nay có thể không phổ biến vào ngày mai và chúng tôi muốn
trò chơi của mình tiếp tục bán chạy trong thời gian dài. Vì vậy, chúng ta đừng vội đưa ra quyết
định này.
M-Au tôi hiểu rồi, được rồi. Hãy thảo luận thêm về vấn đề này với các lãnh đạo bộ phận của
chúng ta.
59 – 61 C D D
M-Cn Good morning, Dr. An! In case you have forgotten, today I am going to start transferring
patients’ paper records to electronic files.
W-Am Oh, right! Thanks! Who will be handling phone calls and greeting patients while you're in
the back office?
M-Cn I arranged for a temporary office assistant to come in and help out.
W-Am OK. But the system we use for scheduling appointments can be tricky to operate.
M-Cn Well, the office assistant is coming from an agency that specializes in the medical
profession, so I think we should be fine.

M-Cn Chào buổi sáng bác sĩ An! Trong trường hợp bạn quên, hôm nay tôi sẽ bắt đầu chuyển hồ
sơ giấy của bệnh nhân sang hồ sơ điện tử.
W-Am Ồ, đúng rồi! Cảm ơn! Ai sẽ xử lý các cuộc gọi điện thoại và chào hỏi bệnh nhân khi bạn ở
văn phòng?
M-Cn Tôi đã sắp xếp một trợ lý văn phòng tạm thời đến giúp đỡ.
W-Am – Ổn rồi. Nhưng hệ thống chúng ta đang sử dụng để đặt lịch hẹn có thể khó vận hành

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đấy.
M-Cn À, người trợ lý văn phòng này đến từ một cơ quan chuyên về lĩnh vực y tế, nên tôi nghĩ
chúng ta sẽ ổn thôi.
62 – 64 A C B
W-Am Hi, Ian. This is Michelle from Michelle's Flower Shop. We just received our wholesale
order, but the tulips are missing.
M-Cn Oh sorry, I forgot to let you know that my supplier can't get them to me until tomorrow.
W-Am I've had a number of customers requesting tulips recently. So could you please ship them
as soon as you can?
M-Cn Absolutely. I'll send the truck back to you tomorrow with the tulips.
W-Am And actually, I've ordered 100 flowers, but could you double that, please? I'm sure I'll
need at least 200.
M-Cn Sure. And I'll send you a revised invoice as well.

W-Am Xin chào, Ian. Đây là Michelle từ Cửa hàng hoa của Michelle. Chúng tôi vừa nhận được
đơn hàng sĩ chúng tôi mua, nhưng hoa tulip thì không thấy đâu.
M-Cn Ồ xin lỗi, Tôi quên báo cho bạn biết rằng nhà cung cấp của tôi không thể giao hàng cho tôi
cho đến ngày mai.
W-Am Gần đây tôi có nhiều khách hàng yêu cầu hoa tulip. Vì vậy, bạn có thể vui lòng gửi chúng
càng sớm càng tốt được không?
M-Cn Chắc chắn rồi. Ngày mai tôi sẽ gửi xe tải chở hoa tulip về cho bạn.
W-Am Và thực ra thì, Tôi đã đặt 100 bông hoa, nhưng bạn có thể tăng gấp đôi số đó lên được
không? Tôi chắc chắn tôi sẽ cần ít nhất 200.
M-Cn Chắc chắn rồi. Và tôi cũng sẽ gửi cho bạn hóa đơn sửa đổi.
65 – 67 C B D

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W-Am I hear that we've received complaints about the display panel on the Handimax coffee
maker we just introduced. Have you looked into it?
M-Au It's the warning light that lets people know that more water needs to be added. On the
Handimax, it’s right next to the Keep Warm light and some customers become confused when
using the machine.
W-Am The warning light was much bigger on previous models, which made it easier to see.
Should we enlarge it? Would that solve the problem?
M-Au I think we should move the warning light to the right of the words Add Water. That could
avoid the issue.

W-Am Tôi được biết chúng tôi đã nhận được khiếu nại về bảng hiển thị trên máy pha cà phê
Handimax mà chúng ta vừa ra mắt. Bạn đã tìm hiểu gì về việc đó chưa?
M-Au Đó là đèn cảnh báo để mọi người biết cần bổ sung thêm nước. Trên Handimax, nó nằm
ngay cạnh đèn Giữ ấm và một số khách hàng cảm thấy bối rối khi sử dụng máy.
W-Am Đèn cảnh báo lớn hơn nhiều trên các mẫu trước đó, giúp dễ nhìn hơn. Chúng ta có nên
phóng to nó không? Điều đó có giải quyết được vấn đề không?
M-Au Tôi nghĩ chúng ta nên chuyển đèn cảnh báo sang bên phải dòng chữ Thêm nước. Điều đó
có thể tránh được vấn đề.
68 – 70 A C D
M.Cn Thanks for stopping by, Petra. Last week, I got the schedule for the rollout of Langenfeld's
new oatmeal raisin cookies.
W-Br Oh, yes. It's about time. Customers have been complaining about how dry the current
ones are.
M-Cn Well, I just got an e-mail update from headquarters. They want to extend the window of

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time the product will be discounted. We had originally planned to offer the discount only two
days—March fifth and sixth, but now they'd like to extend that window by two more days.
W-Br OK, that should help win back some customers. We should also post about the change on
our social media accounts.

M.Cn Cảm ơn vì đã ghé qua, Petra. Tuần trước, tôi nhận được lịch trình tung ra loại bánh quy
nho khô bột yến mạch mới của Langenfeld.
W-Anh Ồ, vâng. Đã đến lúc (tung ra sản phẩm mới) rồi. Khách hàng phàn nàn về việc những sản
phẩm hiện tại quá khô.
M-Cn À, tôi vừa nhận được email cập nhật từ trụ sở chính. Họ muốn kéo dài thời gian sản phẩm
được giảm giá. Ban đầu chúng tôi dự định chỉ giảm giá trong hai ngày—ngày 5 và ngày 6 tháng
3, nhưng bây giờ họ muốn kéo dài thời gian đó thêm hai ngày nữa.
W-Br OK, điều đó sẽ giúp giành lại một số khách hàng (đã bị mất đi do sản phẩm bánh quy bị
khô). Chúng ta cũng nên đăng về sự thay đổi trên các tài khoản mạng xã hội của mình.

PART 4:
71 – 73 C A D
M-Cn Hi, Chara. This is Joe. I found a very nice space for your restaurant. It has everything
you're looking for, including an outdoor terrace. lt's a bit over your budget, but don't worry. The
owners like the idea that you're such a successful chef. So they are willing to sit down and come
to a compromise on the rent. This place is not downtown, but it's located in the neighborhood
of Peckham, which, as you know, is a busy, vibrant area. I think you'll like it.

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Chào, Chara. Đây là Joe. Tôi đã tìm được một không gian rất đẹp cho nhà hàng của bạn. Nó có
mọi thứ cậu đang tìm kiếm, bao gồm cả sân hiên ngoài trời.Nó hơi vượt quá ngân sách của cậu
một chút, nhưng đừng lo lắng. Những người chủ thích cái việc rằng cậu là một đầu bếp thành
công. Vì vậy, họ sẵn sàng ngồi xuống và đi đến thỏa thuận về tiền thuê nhà. Nơi này không nằm
ở trung tâm thành phố, nhưng nó nằm ở khu vực lân cận Peckham, như cậu biết, là một khu
vực sầm uất và sôi động. Tôi nghĩ cậu sẽ thích nó.
74 – 76 C D B
W-Br Good morning, new Catrin's Fitness staff! Having you working on a rotating basis at the
front desk in the mornings will be really helpful! Plan to arrive at five A.M. to turn on the lights
and the exercise machines. Oh, be sure to turn on the steam rooms in the men's and women's
locker rooms. The steam rooms can malfunction as they warm up, and members have been
complaining, so I always double-check that the steam is working OK just before we open. Please
unlock the entrance at about five twenty-five and be ready to scan IDs as the guests come in.

Chào buổi sáng nhân viên mới của Catrin's Fitness! Việc bạn làm việc luân phiên ở quầy lễ tân
vào buổi sáng sẽ thực sự hữu ích! Hãy lên kế hoạch đến đây lúc năm giờ sáng để bật đèn và máy
tập thể dục. Ồ, nhớ bật phòng xông hơi trong phòng thay đồ nam và nữ nhé. Phòng xông hơi có
thể gặp trục trặc khi khởi động và các thành viên phòng tập đã phàn nàn, vì vậy tôi luôn kiểm tra
kỹ xem phòng xông hơi có hoạt động tốt ngay trước khi chúng ta mở cửa hay không. Xin vui
lòng mở khóa lối vào vào khoảng năm giờ hai mươi lăm và sẵn sàng quét giấy tờ tùy thân khi
khách bước vào.
77 – 79 B B C
M-Au Welcome back. I'm Hongwei Shen, back with you live for today's airing of Science Today.
From biology to physics, Science Today is your source of accurate science news. We've been
talking about the meteor shower that will be visible in the night sky on Saturday and Sunday. Its
going to be a big event, and I hope you have the chance to see it. I'm going to open the line to
callers now. If you have a question about astronomy and this weekend's event —and I'm going
to restrict questions to those topics only—the number is 555-0156.

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M-Au Chào mừng trở lại. Tôi là Hongwei Shen, trở lại cùng các bạn trong buổi phát sóng Science
Today hôm nay. Từ sinh học đến vật lý, Science Today là nguồn tin tức khoa học chính xác cho
bạn. Chúng ta đang nói về trận mưa sao băng sẽ xuất hiện trên bầu trời đêm vào Thứ Bảy và
Chủ Nhật. Đây sẽ là một sự kiện lớn và tôi hy vọng các bạn có cơ hội xem nó. Bây giờ tôi sẽ mở
đường dây cho người gọi. Nếu bạn có câu hỏi về thiên văn học và sự kiện cuối tuần này —và tôi
sẽ chỉ giới hạn các câu hỏi trong những chủ đề đó — số điện thoại là 555-0156.
80 – 82 D C D
W-Am Good afternoon, everyone, and welcome to the Panecks Corporation's ten-year
anniversary luncheon. We have had so many achievements: just this past year we sold our five
millionth unit. That makes five million cars on the road today equipped with Panecks radios. As
you might know, our president, Mr. Strohmeyer, has been in Japan all this month negotiating
with Navasota Motors. He couldn't be here today, but he sent a video greeting to thank you for
all your hard work. We have three monitors in the front of the room. Let's get started.

W-Am Xin chào mọi người và chào mừng đến dự bữa tiệc trưa kỷ niệm 10 năm thành lập Tập
đoàn Panecks. Chúng ta đã đạt được rất nhiều thành tựu: chỉ trong năm vừa qua, chúng ta đã
bán được chiếc xe thứ 5 triệu của mình. Điều đó đã khiến năm triệu ô tô lưu thông trên đường
ngày nay đã được trang bị với radio Panecks. Như bạn có thể biết, chủ tịch của chúng ta, ông
Strohmeyer, đã ở Nhật Bản suốt tháng này để đàm phán với Navasota Motors. Ông ấy không
thể có mặt ở đây hôm nay nhưng ông ấy đã gửi một video chúc mừng để cảm ơn các bạn vì đã
làm việc chăm chỉ. Chúng ta có ba màn hình ở phía trước phòng. Bắt đầu nào.
83 – 85 D B A
M-Cn Thanks for attending this all staff meeting today. First on the agenda is our new restaurant
reservation app, Faster Now. We have competition from other technology companies, but our
app is the only one that specializes in business luncheons. You'll see that the app will allow the
user not only to reserve a table but also to make menu choices in advance. That way, when
people get to the restaurant, they won't have to wait long for their meal. Here’s Johanna, our
lead IT researcher, who'll describe the app specifications and show us how it works.

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M-Cn Cảm ơn đã tham dự cuộc họp tất cả nhân viên ngày hôm nay. Đầu tiên trong chương trình
nghị sự là ứng dụng đặt chỗ nhà hàng mới của chúng ta, Faster Now. Chúng ta có sự cạnh tranh
từ các công ty công nghệ khác, nhưng ứng dụng của chúng ta là ứng dụng duy nhất chuyên về
bữa trưa dành cho doanh nghiệp. Các bạn sẽ thấy rằng ứng dụng sẽ cho phép người dùng
không chỉ đặt bàn mà còn có thể lựa chọn trước thực đơn. Bằng cách đó, khi mọi người đến nhà
hàng, họ sẽ không phải đợi lâu để có bữa ăn. Đây là Johanna, nhà nghiên cứu CNTT chính của
chúng ta, người sẽ mô tả các thông số kỹ thuật của ứng dụng và cho chúng ta biết cách thức
hoạt động của ứng dụng.
86 – 88 D B B
W-Am I called this meeting because next week this team is scheduled to begin installing
windows in the new building on Bellevue Avenue. Originally, you were going to install the M-FIT
on all floors. Our supplier just raised the price on those frames, so we had to change them. The
new type, the M-25, has the same dimensions, but it's installed differently. I'll send a link to the
supplier's Web site where you're going to sign up to watch a video demonstration on how to
install this model. I know this is a last-minute request. Still, this way we’ll stay on budget.

W-Am -Tôi triệu tập cuộc họp này vì tuần tới nhóm của chúng ta dự kiến sẽ bắt đầu lắp đặt các
cửa sổ trong tòa nhà mới trên Đại lộ Bellevue. Ban đầu thì, các bạn sẽ lắp đặt loại M-FIT trên tất
cả các tầng. Nhà cung cấp của chúng ta vừa tăng giá những khung đó nên chúng ta phải thay đổi
chúng. Loại mới, M-25, có cùng kích thước nhưng được lắp đặt theo cách khác nhau. Tôi sẽ gửi
liên kết đến trang Web của nhà cung cấp nơi các bạn sẽ đăng ký để xem video hướng dẫn cách
lắp đặt mô hình này. Tôi biết đây là yêu cầu vào phút cuối. Tuy nhiên, bằng cách này, chúng ta sẽ
giữ được ngân sách.
89 – 91 A C D
M-Au Thank you for calling Forest Apartments. Press one to speak to our on-site manager. All
residents should be aware that next week we will start updating the laundry facilities in each of
our buildings. While the work is going on, tenants will not be able to access the laundry facilities
in their building. The Maple building will be first. Tenants of the Maple building may use the

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laundry room in any other building while their facilities are being renovated. Please note that
new doors and locks will also be installed, so all tenants will need a new key. Please stop at the
main office to pick that up.

M-Au Cảm ơn bạn đã gọi đến Forest Apartments. Nhấn nút một để nói chuyện với người quản
lý tại chỗ của chúng tôi. Tất cả cư dân nên biết rằng tuần tới chúng tôi sẽ bắt đầu cập nhật tiện
nghi giặt là trong mỗi tòa nhà của mình. Trong khi công việc đang diễn ra, người thuê nhà sẽ
không thể sử dụng tiện nghi giặt là trong tòa nhà của họ. Tòa nhà Maple sẽ là tòa nhà đầu tiên.
Khách thuê tòa nhà Maple có thể sử dụng phòng giặt ở bất kỳ tòa nhà nào khác trong thời gian
cơ sở vật chất của họ được cải tạo. Xin lưu ý rằng cửa và ổ khóa mới cũng sẽ được lắp đặt nên
tất cả người thuê nhà sẽ cần chìa khóa mới. Hãy ghé qua văn phòng chính để lấy nó.
92 – 94 C C A
W-Am This message is for Mr. Yun. I'm calling from the rental office. l received the signed
contract, and as we confirmed earlier, your rental of the retail space here in the shopping center
will begin on the first of October. There are a few more things. You need to schedule a city
inspection before the electricity can be turned on. And the owner has agreed to your request to
add a storage room, and construction will begin within the week. l think everything can be
done by the first of October, and you can open your doors and welcome new customers.

W-Am Tin nhắn này là dành cho ông Yun. Tôi đang gọi từ văn phòng cho thuê. Tôi đã nhận được
hợp đồng đã ký và như chúng tôi đã xác nhận trước đó, việc thuê mặt bằng bán lẻ tại trung tâm
mua sắm của ông sẽ bắt đầu vào ngày đầu tiên của tháng 10. Có một vài điều nữa. Ông cần lên
một lịch kiểm tra của thành phố trước khi có thể bật điện. Và chủ sở hữu đã đồng ý với yêu cầu
của ông về việc thêm một phòng chứa đồ và việc xây dựng sẽ bắt đầu trong tuần. Tôi nghĩ mọi
thứ có thể hoàn thành vào đầu tháng 10 và ông có thể mở cửa chào đón những khách hàng
mới.
95 – 97 A C C
M-Cn Greetings, Carsin's cashiers! Let's take a look at the coupon we lust mailed out to rewards
members this week. Our local rival, Gilroy's, has been offering a similar discount to its

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customers, and business there has been booming. So it's time we try something similar—but,
of course, even better! Our discount offer is ten percent, while theirs is only five percent. Please
spend some time looking over the four rules of use at the bottom. We may need to revisit the
one about using multiple discounts. Our customers do love manufacturer coupons! We will
monitor customer complaints.

M-Cn Xin chào các nhân viên thu ngân của Carsin! Chúng ta hãy xem phiếu giảm giá mà chúng ta
mong muốn được gửi để tặng thưởng cho các thành viên trong tuần này. Đối thủ địa phương
của chúng ta, Gilroy's, đã đưa ra mức giảm giá tương tự cho khách hàng của mình và hoạt động
kinh doanh ở đó đang bùng nổ. Vì vậy, đã đến lúc chúng ta thử điều gì đó tương tự—nhưng tất
nhiên, thậm chí còn tốt hơn! Ưu đãi giảm giá của chúng ta là 10%, trong khi của họ chỉ là 5%.
Vui lòng dành chút thời gian xem qua bốn quy tắc sử dụng ở phía dưới. Chúng ta có thể cần
phải xem lại phần về việc sử dụng nhiều khoản giảm giá. Khách hàng của chúng ta rất thích
phiếu giảm giá từ các nhà sản xuất! Chúng tôi sẽ theo dõi khiếu nại của khách hàng đấy! (do đó
các bạn nên lưu ý thực hiện cho đúng)
98 – 100 A C B
M-Au Good morning l hope you are settling in to your new offices here at Golden Glove
Insurance Company. Let's plan something fun to get to know each other. On the wall, there's a
list of team-building activities. After this meeting, put a check mark next to the activity you want
to do together next Friday afternoon. It would be energizing and fun to use our volleyball court,
but I shouldn't influence you! Please make your own choice, and we'll do the one with the most
votes.

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Chào buổi sáng, tôi hy vọng bạn sẽ ổn định cuộc sống tại văn phòng mới của mình tại Công ty
Bảo hiểm Golden Glove. Hãy lên kế hoạch gì đó thú vị để làm quen với nhau nhé. Trên tường có
dán danh sách các hoạt động team-building. Sau cuộc họp này, hãy đánh dấu bên cạnh hoạt
động mà bạn muốn cùng thực hiện vào chiều thứ Sáu tới. Sẽ rất thú vị và tràn đầy năng lượng
khi sử dụng sân bóng chuyền của chúng ta, nhưng tôi không nên gây ảnh hưởng đến bạn! Hãy
đưa ra lựa chọn của riêng bạn và chúng tôi sẽ chọn lựa chọn có nhiều phiếu bầu nhất.

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