CLASS :10th Prepared By: Sunidhi Bajaj

Writing Skill HOD English

Letters A A Kauriwara

Letters to The Editor

Letter to the Editor Format

Let us discuss the format of a Letter to the Editor.
The format of a letter to the editor of a Newspaper is as follows –
1. Sender’s address: The address and contact details of the sender are written here.
Include email and phone number, if required or if mentioned in the question.
2. Date: The date is written below the sender’s address after Leaving one space or
line.
3. Receiving Editor’s address: The address of the recipient of the mail i.e. the editor
is written here.
4. Subject of the letter: The main purpose of the letter forms the subject. It must be
written in one line. It must convey the matter for which the letter is written.
5. Salutation (Sir / Respected sir / Madam)
6. Body: The matter of the letter is written here. It is divided into 3 paragraphs as
follows -
Paragraph 1: Introduce yourself and the purpose of writing the letter in brief.
Paragraph 2: Give a detail of the matter.
Paragraph 3: Conclude by mentioning what you expect from the editor. (For
example, you may want him to highlight the issue in his newspaper / magazine).
7. Complimentary Closing
8. Sender’s name, signature and designation(if any)
The breakup of 5 marks for class 10 English writing skills -

Format 01 mark
1. sender's address,
2. date,
3. receiver's address,
4. subject / heading,
5. salutation,
6. Complimentary close.

Content 02 marks

Expression O2 marks:

grammatical accuracy, appropriate words and spelling 1

coherence and relevance of ideas and style 1

Total 05 marks
Question 1.

You have realized the necessity of education and financial independence of

women for their family, society and in turn for the nation. Write a letter to the
Editor, ‘The National Times’ highlighting your ideas in the importance of
education of women leading to a better status for them. You are Tarun/Taruna,
B–7/9, Mall Road, Delhi. (100 – 125 words)

Answer:

B–7/9, Mall Road

Delhi 1100XX

23 December, 2020

The Editor
The National Times
New Delhi 1100XX

Subject: Necessity of women’s education in India

Dear Sir
.
Through the columns of your esteemed newspaper, I would like to highlight the
burning issue of women’s education scenario today in India, leading to their status in
the family, society and the nation as a whole.
It is unfortunate that women in India are not well – educated, especially rural women
have remained illiterate for ages. Despite literacy campaigns in the villages, the
female children’s education is neglected due to parents lackadaisical attitude
towards them.
It is also a matter of deep concern that a women’s complete dependence on her
husband or sons for financial needs makes her a slave in the family. Secondly, the
reason for the poor status of women in the society is that sometimes the parents
want to get rid of the burden of the daughter by getting her married underage.
In view of the necessity of women’s education and financial independence the
authorities concerned need to look into the matter seriously.
Yours faithfully\

Tarun
Question 2.

You are a social worker. You feel upset as some of the good schools are
admitting as many as 60-70 students in a class just to mint money. This is
adversely affecting academic standards. Write a letter to the Editor of 'The
Herald' highlighting this corrupt practice. Sign the letter as Jaishri/Ranjan.

Answer:

136 New Town

XYZ

23 December, 2020

The Editor
The Herald
New Delhi

Sub: Commercialisation of education

Sir

I wish to draw the attention of the public in general and authorities in particular to the
crass commercialisation prevalent in the good schools renowned for providing quality
education.

My son goes to a prestigious public school which admits students after conducting
so many tests and charging a hefty amount as various funds. To a casual onlooker
the system appears restrictive and selective, but the overcrowded classrooms with
60 to 70 students in the primary section tell a different story. Almost every section of
every class is in a similar situation. Even though the school works in two shifts there
doesn’t seem to be any respite from the ever increasing size of the class.

The overcrowding of classrooms adversely affects the academic standards. It is very

difficult for any teacher, howsoever, resourceful to build any rapport or conduct
interactive sessions in such large classes. The curriculum is ‘covered’ in a poor
manner. The academic values are brushed aside with nonchalance and the sole
factor that governs the school authorities is the money that these large numbers rake
in.

Will the authorities look into this sad state of affairs and bring an end to this
commercialisation of education resulting in falling academic standards?

Yours truly
Ranjan

Question 3.
You are Rajesh. Write a letter to the Editor of a newspaper referring to the
causes of the spread of dengue and also suggest measures to control it.

Ans.

123, Mehta Nagar

Uttrakhand

23 December, 2020

The Editor
The Hindu
Hyderabad.

Subject: Spread of dengue

Sir

Through the column of your esteemed daily, I would like to draw the kind attention of
the concerned authorities.With the onset of monsoon, there is every possibility of
waterborne diseases like dengue. So, through your esteemed daily, I’d like to spread
awareness about such diseases for the sake of the public.

Dengue, also known as break-bone fever, is a mosquito-borne infection. It is

transmitted through the bite of an infected female mosquito Aedes aegypti’. Anyone
can suffer from dengue including young, old, rich and poor. Whoever is bitten by the
mosquito is a victim to the dengue infection. If untreated or not treated on time, it
may even lead to death. Since there is no known vaccine to treat dengue, it is
always better to keep the dengue virus at bay.

Since mosquitoes breed in accumulated water and unhygienic conditions, the best
way is to eliminate all the possible breeding grounds for the mosquitoes. Regular
cleaning and emptying and covering of water storage containers, using mosquito
nets and repellents and wearing long-sleeved clothes may help us keep away from
the mosquitoes and their bites.
Thank you,
Yours sincerely,
Rakesh Gaur

Question 4.

You happened to notice a lot of garbage strewn in your locality. The

inefficiency of the authorities in clearing the garbage on time has resulted in
an unbearable stink. The people feel that this indifference is sure to spread
diseases. Write a letter in about 100-150 words to the editor of a newspaper on
this problem and what you think can be done to curb this menace. You are
Ishu/Vivan, F-506, Vikas Puri, New Delhi. (8 Marks)

Answer

F-506, Vikas Puri

New Delhi

23 December, 2020

The Editor
The Times of India
New Delhi

Sub: Inefficiency of authorities in clearing garbage.

Sir

Through the column of your esteemed newspaper I wish to bring to the notice of the
Municipal Corporation the inefficiency of the concerned authorities in clearing the
garbage on time in our locality.

The accumulated garbage gives out an unbearable stink making it difficult for the
residents to walk in the colony. The garbage that is strewn around breeds a lot of
mosquitoes and flies. The people of our locality feel that this indifference on the part
of the authorities is sure to spread diseases. Our repeated complaints have fallen on
deaf ears. It is our request to the MCD to allow the Residents Association to take
charge of allocating responsible agencies with the job of clearing garbage on time.
We will ensure that the garbage is dumped at the right place at the right time. This
will also enable us to keep our locality clean and hygiene and help instill a sense of
civic awareness among the residents.

I sincerely hope you will publish my letter in your esteemed newspaper so that our
woes are brought to the notice of the Municipal Corporation.

Yours sincerely
Ishu

Question 5.

India is a highly populated country. People lack in maintaining proper

sanitation and hygiene as a result they suffer from various diseases. India has
a serious sanitation challenge; around 60 per cent of the world’s open
defecation takes place in India. Poor sanitation causes health hazards
including diarrhoea, particularly in children under 5 years of age, malnutrition
and deficiencies in physical development and cognitive ability. You are
Nitin/Nikita, head boy/girl of Vikas Public School, Jaipur. Write a letter to the
editor of a national daily, highlighting the problem and suggesting practical
ways to ensure public sanitation and the right to dignity and privacy. (100-150
words)

Answer

Vikas Public School

Jaipur

23 December, 2020

The Editor
Rajasthan Patrika
Jaipur

Sub: Need for public sanitation.

Sir

Through the column of your esteemed daily I want to highlight the serious problem of
sanitation. Everybody knowns that India is a highly populated country. The people
have no proper sanitation and hygiene facilities. Around 60 per cent of the world’s
open defecation takes place in India. As a result, people suffer from various
diseases. Diarrhoea, among various health hazards, is very common among the
children of below five years of age. Poor sanitation also causes deficiencies in
physical development and cognitive ability among people. The government and the
concerned authorities must take steps in this regard. They should put the public
sanitation facilities at important places of villages, towns and cities. Besides, people
should be made aware of diseases caused by open defecation. Sanitation should
become our right to ensure dignity and privacy
Yours faithfully

Nitin

Head Boy

Question 6.

Write a letter to the Editor of a local newspaper complaining about employing

minor children both boys and girls as full domestic help is a common feature,
also advocating the need to stop such practice which deprives the children of
their basic rights. You are Mahesh Kumar/Rajshsree A-30, Defence Colony,
New Delhi.

Answer :

A-30, Defense Colony

New Delhi

23 December, 2020

The Editor
Hindustan Times
New Delhi

Sub: Stopping Child Labour

Sir

Through the columns of your esteemed newspaper I want to raise my voice against
the exploitation of minors by the so called elite class. They employ some boys and
girls as full time domestic help in order to save money. These children are given very
less salary. They have to work hard the whole day whereas the children of the
employer enjoy all the luxuries of the life and study in good schools. Sometimes the
employers go to the extent of inflicting atrocities on these children. It is really painful
to see that at this tender age these children are compelled to work under most
unfavourable conditions. Most of the time, parents of these children are responsible
for their plight. Just to add the income of the family they drop their children from
school and engage them in doing such job. Our Government should take some
concrete steps to improve the condition of these underprivileged children. I would
like you to give an appropriate space to my letter in your esteemed newspaper so
that the authorities concerned wake up and take an appropriate action.

Yours sincerely
Mahesh Kumar

Complaint Letters
Complaint Against a Service
Points to Remember:

There is a lot of similarity between a Letter of Complaint and a Letter to the Editor

• Similarities: Both start with a reference paragraph that states the problem or issue
clearly. Both letters examine the issue in the 2nd Paragraph going into the causes of
the problem/issue and the results or consequences. The 3rd Paragraph deals with
solutions to the problem.

• Differences: The letter to the Editor does not address the editor by drawing his
attention to the issue. Further the conclusion does not contain an expectation that
the editor will solve the problem. On the other hand, a letter of Complaint addresses
the addressee like the Engineer-in –Chief in this case and expects that he will solve
the problem.

FORMAT

 Sender’s Address

 Date

 Receiver’s Address

 Subject

 Salutation( Sir/Ma’am)

 Body of the letter

Para1- Introduction (statement of the problem)

Para 2- Reasons/ Causes

Para3- Effects

Para 4- Conclusion
 Subscription

 Signature

 Name in bold letters

 Designation (if applicable)

Complaint Against a Product

FORMAT

• Sender’s Address

• Date

• Receiver’s Address

• Subject

• Salutation (Sir/Ma’am)

• Body of the letter

Para1- Introduction - statement of the problem, name of the product, date of

purchase, receipt no, warranty period

Para 2- Nature of the problem (Three points)

Para3- Express displeasure, request for repair or replacement

Para 4- Conclusion

 Subscription

 Signature

 Name in bold letter

Few More Points to remember

 Word Limit 100-120 words

 The question carries 5 marks

 Language should be kept simple and formal.

Question 1.

You are Amit Kapoor, resident of 43/9, Shyam Enclave, Delhi. You visited
Manali with your family during the summer vacation. You had two double
suites at Lake View resort. Your stay at the hotel fell far short of the
description in the brochure. Write a letter of complaint to the Customer Service
Department to refund for your hotel stay.

Answer:

43/9, Shyam Enclave

Delhi

23 December, 2020

Customer Service Department

Lake View Resort
Manali

Sub: Complaint about the double suites

Ref. No: Holiday reference Number BM 3278 M

Sir

I had booked two double suites of rooms, 111 and 112, at your resort for a week
from 10.11.2020 to 16.11.2020 for me and my family. My central complaint is that the
hotel fell far short of the description in the brochure. Although the rooms were billed
as four-star accommodation, they were cramped, and the furnishings were wornout
and dirty. The hotel grounds, described in the brochure as “Pleasant, tranquil, and
spacious”, were in fact next to a busy main road. The swimming pool was closed for
repairs.

I registered a formal complaint with the front office detailing these issues. I feel that
we are due to full refund for this hotel stay as it failed to meet our expectations and
ruined our holiday. Looking forward for a prompt reply.

Yours faithfully

Amit Kapoor

Encl: Copy of the bill Photographs for evidence

Question 2.

You are Anita of Adarsh Public School, Nagal, Punjab who had arranged a trip
for fifty students of Nanital in summer vacations for ten days with ‘Mount
Travel, and Tourism’. The arrangements done by the travel agency were far
below standard. The accommodation and food facilities were inferior in
quality. Write a letter of complaint to the director of the agency to stop duping
tourists with false promises as it tarnishes the image of locals. (100-150
words)

Answer :

Adarsh Public School

Nagal
Punjab

23 December, 2020

The Director
Mount Travels and Tourism
Nagal
Punjab

Sub: Inferior quality of food and accommodation.

Dear Sir

I am constrained to express my displeasure and resentment at inferior arrangements

made during our tour to Nanital summer vacations. Our tour was for ten days and
arrangement made by your agency was below standard when we came back home,
most of the students fell ill and they are unable to attend classes. During our
negotiation for tour, following promises were made
(a) Stay in good hotels
(b) Food at a good restaurant.

As above promises were fulfilled, we stayed in a lodge and were forced to eat local
foods. Consequently most of students fell ill. Certainly we are cheated by our
agency. You are requested that you should not dupe local people because it
tarnishes our image.

Yours sincerely

Anita
Question 3.

Suppose the postman of your area is very careless in his duties. He does not
deliver the letters on right time. He gives our letters to wrong persons. People
have to face many difficulties because of it. Write a letter to the Postmaster
complaining against the postman of your area.

Answer:
Neeraj House
Near rest house
Hatta (M.P.)

23 December, 2020

The Post Master

General Post Office
Hatta (M.P.)

Subject: Regarding Complaint against postman

Respected Sir

I would like to draw your kind attention on the fact that the postman of our area is
very irregular in his duties. He does not deliver the letters regularly and properly. He
throws the letters carelessly. He gives our letters to the wrong persons. Sometimes
he misbehaves the people.

People face many difficulties because of his misbehavior. A student missed to go in

his interview because he got his interview call after the date of the interview.

Hence I request you to take necessary actions against the postman so that people
may get proper and good services.

Thanking you in anticipation

Yours Faithfully

Savita Tiwari
Question 4.

Write a letter to the S.H.O. of your locality, complaining about the theft of your
Maruti 800 car

Answer

275, Urban Estate

Karnal.

23 December, 2020

The S.H.O.
Police Station (City)
Karnal.

Subject: Complaint about Maruti 800 car theft.

Sir

I wish to lodge a report about the theft of my Maruti 800 car. I lost this car from the
Sarafa Bazaar of Karnal at about 10.30 in the morning, on 23 December, 2020. I
went to the bazaar to make some purchases. I parked my car outside Saree Sansar
and went in to buy some clothes. When I came after half an hour, I found the car
missing.

I made enquiries from some vendors and the neighboring shopkeepers. But nobody
could give me any clue about the car. The number of my car is CH-01-2579.

You are requested to trace the car and restore it to me.

Thanking you

Yours faithfully

Tarun
Question 5.

Write a letter to the S.H.0. of your locality reporting about the theft that
occurred in your house.

Answer

H.No. 2597, Housing Board Colony

Ambala Cantt.

23 December, 2020

The S.H.O.
Police station (Sadar)
Ambala

Subject : Regarding theft in my house.

Sir

Today I went to market with my wife and son at 7 PM. All the rooms and the main
gate were locked. When I returned home from the market at 9.30 PM. I found that
the main gate door was safe but the house locks were broken. Some thieves jumped
over the wall and committed the crime. When I reached the
house I found that fifty thousand rupees cash, ten tolas jewellery, gas cylinder,
samsung LED 48" and clothes have been stolen.

Please register a complaint and oblige me by making a swift search in this case.

Thanks

Yours faithfully

Randhir Kapoor

9991119000
Question 6.

You are Abhimanyu Sikri, resident of 119, Nilgiri Apartments, Kirti Nagar,
Delhi. You purchased a wardrobe made of recycled wood shaving; from M/s
Pawan Sales, Ramesh Nagar, Delhi. Write a letter of complaint to the Sales
Manager asking for replacement of the product which you purchased 15 days
ago. You have found that doors do not shut and the paint is uneven.

Answer :

119, Nilgiri Apartments

Kirti Nagar
Delhi

23 December, 2020

The Sales Manager

M/s Pawan Sales
Ramesh Nagar
Delhi

Sub: Complaint about faulty wardrobe

Sir

I had purchased a wardrobe on 12 December, 2020, vide cash memo No. 355, with
teak wood finish and tan colour.
The wardrobe is not of acceptable quality and does not match in sample wardrobe
that I was shown in the store. The doors of the wardrobe do not open and shut
properly and the stain on the wardrobe is uneven, with one half darker than the
other.
So I would like you to replace it with one of the same quality as the sample and
arrange for return of the faulty wardrobe at your cost.
I would like to have this problem fixed quickly else I will lodge a formal complaint with
consumer court.

Yours faithfully

Abhimanyu Sikri

Enclosed: Copy of the receipt.

Question 7.

You are Mahesh Kumar/Rajshsree, a customer of Airtel Broadband. Write a

letter to the Customer Care Department, Airtel regarding the poor service of
Internet connection. You are a resident of A-30, Defence Colony, New Delhi

A-30, Defence Colony

New Delhi

23 December, 2020

The Manager
Customer Care Department (Broadband)
Airtel, Exchange Defence colony
New Delhi – 110032

Sub: Poor Broadband Service

Sir

I am a customer of your reputed broadband service and my customer ID is 41721.

The Internet service at my home is very poor and I have to restart the modem or
adjust the cables 10-12 times to get it working every time. Even after that, it works
only for 5-7 minutes and then the modem restarts itself.

I have already raised several complaints on the helpline number but the issue has
not been rectified as yet. It seems that there is some hardware issue with modem
and it needs replacement as it keeps on restarting and its indicators are also not in
proper order. I would highly appreciate if you would look into the matter to deliver the
best to its customers.

Thanking you

Yours faithfully

Mahesh Kumar

Mobile No. 91344-23547

Question 8.

You are Rajbeer Singh of 20/4, Kot Mohalla, Karnal. You bought a Giant
Whirlpool, Refrigerator of 300 litres from Sunder Electronics, Mall Road,
Karnal. Within a month you found that the freezing section of the refrigerator
was not giving a satisfactory working at all. Write a letter to the dealer
complaining about it and asking him to replace the defective refrigerator at the
earliest.

Answer.

20/4, Kot Mohalla

Karnal

23 December, 2020

M/s Sunder Electronics

Mall Road
Karnal

Sub: Replacement of the defective refrigerator

Dear Sirs

I am constrained to express my displeasure and resentment at the supply of a

defective refrigerator by you. I bought a frost free Giant Whirlpool Refrigerator of 300
litres from Sunder Electronics on 12 Dec, 2020. I am sorry to say that the refrigerator
didn’t give me a trouble-free and satisfactory service even for a few days. The main
trouble started in the freezing section of the refrigerator. After an irritating service for
a couple of days, it stopped working all of a sudden. It also started making an
unbearable and irritating sound. I need not remind you that it carries a two-year
warranty against any technical fault. I hope you will replace the defective refrigerator
at the earliest. Needless to say that if the needful is not done, I will be compelled to
go to the Consumer Court for redress.

Yours sincerely

Rajbeer Singh
Question 9.

You are Apoorva/Arpit. You bought a refrigerator from Ganesh Electronics and
electricals, Gandhi Marg, Nagpur. It does not function properly. Write a letter to
the Sales Manager of the shop, complaining about the defect and asking for
immediate replacement or repair, as necessary.

Answer.

33, Stadium Road

Nagpur

23 December, 2020

The Sales Manager

Ganesh Electronics and Electricals
Gandhi Marg
Nagpur

Sub :Complaint about Defective Refrigerator

Ref : Bill No. 234 dated 7 August 2017

Dear Sir

On 7 August 2017, I purchased a Godrej refrigerator, Model No. 435, vide Receipt
No. 234 from your showroom, paying Rs.15,000. The product is under warranty for 5
years.

Unfortunately, the refrigerator does not function properly now. It does not cool
properly and its sidewalls get heated.Water has started dripping from the freezing
compartment. It produces noise with vibrations.

To resolve the problem I would appreciate if you get the refrigerator checked
properly by a qualified technician. Since, it is under warranty period, I request you to
kindly send someone to replace it as it seems to have some manufacturing problem.

I look forward to your reply and a resolution to my problem, and will wait until a week
before seeking help from the Consumer Protection. Please contact me at the above
address or by phone at 0402667546 between 4.30 p.m. to 9.00 p.m.

Yours sincerely

Arpit Sinha

(ARPIT SINHA)
Enclosures cc: Receipt of purchase and warranty card

Question 10.

You had bought a mobile phone from a reputable showroom in Mumbai. After a
month it developed a serious fault. Write a complaint letter to the manager
asking for immediate repair or replacement of the same. You are Sadiq/Razia,
123, TT Nagar, Bhopal.

Answer.

123, TT Nagar
Bhopal

23 December, 2020

To
The Manager
KMR Mobile Phones
East End
Mumbai

Dear Sir/Ma'am

Subject: Complaint Regarding My New Mobile Phone

I am Razia Fathima and I had bought a Samsung Galaxy J3 from your store last
month. Though it worked fine for a few weeks, it started to develop serious faults
afterwards. My bill number is KMR23454 and the date of purchase is 12 December,
2020.
The major problem with the handset now is that it does not have any display. Even
after switching on the phone, there is nothing but a black screen. Further, the phone
can not be charged, and no red light is shown after plugging in. Even when the
phone did have display, we were unable to use it properly because the touch screen
did not work properly.
We have heard a lot about your company and bought a phone from their trusting
your services. Please provide us with a replacement or free service for the same.

Thank You

Yours Sincerely

Razia
Question 11.

You are Ram Mehar of 32-Bean Pura, Karol Bagh, Delhi. Last week, you bought
a mobile phone from ‘The Mobile Junction’, 20L, Nehru Place, New Delhi. The
mobile phone developed a problem within a few days of its purchase. Write a
complaint letter to the dealer giving details of the nature of the problem and
asking him/her to rectify the defect or replace the phone.

Answer.

32, Bean Pura

Karol Bagh
New Delhi

23 December, 2020

The Mobile Junction

20L, Nehru Place
New Delhi

Sub: Defective Mobile Phone

Sirs

I am a resident of Bean Pura, Karol Bagh, New Delhi. I purchased a Samsung 2G

mobile phone from The Mobile Junction on 17 December, 2020, vide cash memo
No. 190319/18.1 am sorry to say that the mobile phone developed a problem within
a few days of its purchase. The sound system is quite irritating and jarring. The
camera doesn’t give a clear and deep impression. I feel cheated to have such a
defective mobile phone after spending more than fifteen thousand rupees. It is quite
unfortunate that even after sending two reminders, you have shown no urgency to
rectify the defects or replace the defective mobile set at the earliest.

I hope you will do the needful within a week. I am sure you will not compel me to
knock the doors of the Consumer Court for this unpleasant lapse of time on your
part.

Yours sincerely

Ram Mehar
 Letter of Placing Order

Format of Letter of Placing Order

By following these points, students can easily write a letter, no matter what the topic is.
The letter should get started with the address of the writer
Then the date should come
After that, the designation as well as the address of the receiver will come
Then the Subject should come, which should be clear and precise
Add a nice and suitable salutation
Now, start writing the Main body. Make sure that main body is divided into three-four
paragraphs. It is important to make the letter presentable.

Paragraph 1 – Start the letter with what you have learnt about the company and its products.
Paragraph 2 – Draw a table and include “Order Number”, “Item name” “Item quantity” “Other
Specifications.”
Paragraph 3 – Refer to how, when, where you would like the delivery to be made.
Close the letter with how you hope for the delivery, et

End the letter by using the appropriate words to say thanks.

Then sign off with a name – NOTE, IN BOARD EXAM PAPER, DO NOT WRITE YOUR
OWN NAME!!!

The breakup of 5 marks for class 10 English writing skills

Format 01 mark
1. Sender’s address,
2. Date,
3. Receiver’s address,
4. Subject / heading,
5. Salutation,
6. Complimentary close

Content 02 marks

Expression O2 marks:
Grammatical accuracy, appropriate words 1
and spelling

Coherence and relevance of ideas and style 1

Total 05 marks
Question 1:

In the recent staff meeting, a decision was taken to place an order with M/s Punjab
Book Depot, Nai Sadak, Delhi for the supply of books for the school library. As the
librarian, Akal Academy, Kauriwara, Mansa place an order for the supply of the books.

Answer:

Librarian
Akal Academy
Kauriwara
Mansa

April 24, 2O20

The Manager
M/s Punjab Book Depot
Nai Sarak
Delhi

Subject: An Order for Books

Sir

Our school has been buying books from you for the last ten years. This time also I have
been asked to place an order for the following titles to enrich our school library.

S. No Name of the books Author/Publisher No of copies

1 Julius Caesar William Shakespeare 6 Pieces
2 Gulliver’s Travels Jonathan Swift 6 Pieces
3 Three Men In a Boat Jerome K. Jerome 6 Pieces
4 The Invisible Man H. G. Wells 10 Pieces
5 English Made Easy R K Jain 6 Pieces
6 Speeches of Vivekananda Tulsi 6 Pieces
7 My Experiments with Truth M K Gandhi 6 Pieces

The books should be of latest edition/ print. Defective books will be returned at your cost.

We expect a maximum discount on the published prices. You may send the bill along with
the supply to enable us to make the payment within a week. The payment will be made
through cheque.

We will appreciate if we receive the consignment in ten days’ time. The order shall stand
cancelled in case the order is not executed as per the stipulated time.

Yours sincerely,

Rakesh Gaur
Question 2:

You are working as sports instructor at Akal Academy Kauriwara . Next month you are
planning to organise sports event in your school. You require some sports articles. Write
a letter to The Manager, Ess key Sports, Patiala placing an order for specific articles.

Answer:

Akal Acdamey,
Kauriwara,
Mansa

23rd April, 2020

The Manager
ESS KEY Sports
Patiala

Subject: Order for sports article for the school

Sir,

We are organising a sport event in our school, the next month. We want you to supply the
following sports item at the earliest so that the students can practice for various sports
tournaments.
S. No ITEM BRAND QUANTITY
1 Football Nivea 10
2 Cricket balls SVG 12
3 Cricket bats SVG 15
4 Batting gloves SVG 12
5 Basketballs Spalding 08
6 Tennis balls Cosco 08

Kindly send the goods to the school on any weekday between 9 AM and 3 PM. You are
also requested to provide the discount on bills available for Institutions/ schools. Payment
will be made after the consignment is received and checked by the Games Department. The
goods should be of superior quality. If defects are found in the consignment the whole lot will
be returned without any payment.

Thanking you

Your sincerely,

Mr Gurpreet
(Sports Instructor)
Question 3:

Your music academy is planning to organise musical shows next month on the
occasion of Janmashtmi. You are Minakshi/Pavan, the band leader of Sargam Music
Academy, 55, Dwarka, Ahmedabad. You require some musical instruments for the
smooth running of the events. Write a letter to the Store Manager, M/s. Sangeet
Instruments, Daya Nagar, Ahmedabad placing an order for the specific instruments
required by you.

Answer:

Sargam Music Academy

55, Dwarka
Ahmedabad

15th August, 2019

The Store Manager

M/s. Sangeet Instruments
Daya Nagar
Ahmedabad

Sub: Order for musical instruments

Sir,

Our music academy is going to organise musical shows on the occasion of Janmashtmi next
month. You are one of the biggest wholesale suppliers of handmade musical instruments in
Ahmedabad and offer the most competitive prices and prompt services. I wish to place an
order for some musical instruments for the smooth running of the events. The order is as
follows–

Sr. No. Instruments Brand Quantity

1 Sitar Roland 4
2 Harmonium Tanglewood 8
3 Flute Ibanez 3
4 Congo Novation 4
5 Bongo Yamaha 6
6 Tabla Squire 7

All the instruments should be bubble-wrapped properly. We expect 15% discount as

admissible to all music academics. In case of any damage in transit it would be at your cost.
Payment would be made by cheque once the order is received. It will be highly appreciated if
you deliver the items within a week or two.

Thanking you

Yours faithfully
Minakshi

Question 4:

You are Narendra sharma/Nitin sharma, Head, Fitness Group of Gold Gym, 234, Ram
Vihar, Delhi. You wish to purchase certain herbal medicines and wellness products.
Write a letter to the Store Manager, M/s East India, 54, Preet Vihar, Delhi placing an
order for the specific products required by you.

Answer:

Gold Gym
234, Ram Vihar
Delhi-110087

30th July, 20xx

The Store Manager

East India
Preet Vihar
Delhi-110092

Sub: Order for herbal medicines and wellness products

Sir,

We have recently opened a fitness centre at Ram Vihar and hence we require certain herbal
medicines and wellness products. You are the biggest wholesale suppliers of products and
offer the most competitive prices and prompt services. The order is as follows:

Sr. No. Medicines / Wellness Brand Quantity (Satchets)

Products
1 Neem Power (100 gm) Herbal life 250
2 Aloe Vera Gel (500 ml) D.W.C. 500
3 Gooseberry Candy (250 gm) Organics India 500
4 Coffee Beans Extract (50 Organics India 1000
gm)
5 Bitter Gourd Pills (10 pills) D.W.C. 500
6 Protein Shakes (250 gm) D.W.C. 1500

We expect at least 15% discount and proper packing of the product. In case of any damage
in transit, the goods will be returned at your cost. Payment would be made by cheque once
the consignment is received, we expect prompt delivery within a week.

Thanking you

Yours faithfully

Narendra sharma
(Head, fitness group)
 Enquiry Letters

Introduction

An Enquiry letter is a formal letter, written to enquire and get details regarding something
that a person is interested in. It could be written with respect to an item that a person is
interested in buying, a course that a person wants to study, a vacation trip that a person
wants to go on, etc. As the sender of an Enquiry letter needs information about something,
the enquiry letter must mention the contact details of the sender where the said information
has to be sent. It must contain the particulars of the thing enquired about. It must also list
down all the aspects of the thing about which the sender wants the detailed information.

Format of Enquiry letter

The Format of an Enquiry Letter is as follows –
1. Sender’s address: Include email and phone number, if required.
2. Date: Below address. Leave one space or line.
3. Receiver’s address
4. Subject of the letter
5. Salutation (Sir / respected sir / madam)
6. Body
Paragraph 1: Introduce yourself and the purpose of writing the letter
Paragraph 2: Detail of the enquiry
Paragraph 3: Conclude / end
7. Complimentary Closing
8. Sender’s name, signature and designation (if any)
The breakup of 5 marks for class 10 English writing skills

Format 01 mark
1. Sender’s address,
2. Date,
3. Receiver’s address,
4. Subject / heading,
5. Salutation,
6. Complimentary close

Content 02 marks

Expression O2 marks:
Grammatical accuracy, appropriate words 1
and spelling

Coherence and relevance of ideas and style 1

Total 05 marks
Q 1 You are Rajni / Rahul, living at E-95, Sector-12, Dwarka. You read an
advertisement about short term course in computer Programming by Zee Computer
World, Pitampura, Delhi. Write a letter seeking all relevant details of the course.

Answer:

E-95
Sector-12, Dwarka

12 July 2016

The Director
Zee Computer World
Pitampura
Delhi

Subject : Inquiry about short term computer course.

Sir

I have seen your advertisement about computer programming course which appeared in The
Hindu dated 7 July 2016. Prima Facie it appears to be appealing and interesting. I have
passed my Senior Secondary Exam with 85% marks. I want to join this programme but
before that I would
like to know the following details of the programme :

(i) Duration of the Course

(ii) Timings and fee structure
(iii) Eligibility criteria for the course
(iv) No. of students in a batch
(v) Facility of evening or part time batches
(vi) Whether recognised by any university or not
(vii) Facility for transport
(viii) Future prospect of the course.

Please send me a copy of prospectus as I am sending a self addressed envelope with this
letter. Send me the information at the earliest.

Yours sincerely.
Rajni / Rahul
Q 2. You have seen an advertisement of a new model sports bike launched by Honda.
You are a passionate racer and are keen to buy the new model of racing bikes being
offered. Next month a zonal level Bike Marathon is taking place and you are keen to
enroll your name as a contestant. Write a letter to M/s Honda Bikes and Scooters,
Kashmere Gate, New Delhi enquiring about the price, specifications and availability of
accessories that long distance racers would require. You are Raj Singh living in Green
Park, New Delhi.

Answer:

54, Green Park

New Delhi-110053

10th Aug, 2019

M/s Honda Bikes and Scooters Kashmere

Gate Delhi-110006

Sub: Price and specifications of new model sports bike

Sir,

My name is Raj Singh. I live in Green Park, New Delhi and am a bike enthusiast. I have
participated in many race events. At present I am training myself to compete for the
upcoming zonal level Bike Marathon. Later I plan to participate in the coming Olympics.
Being a racer I am always very passionate about the latest bike in the market. I have seen
your advertisement this morning about the launch of a new racing sports model bike which
not only comes in attractive model but meets all international standards. I saw the picture in
the advertisement. Needless to say the model looks sleek and sporty with a striking colour
combination. So I would like to say that I’m really excited about this bike model and wish to
procure it. I would be grateful if you could give me information about the following:
• Its features in detail
• Its Price
• Availability of necessary accessories

Please call back with all information.

Thanking you

Yours truly

Raj Singh
Mobile No : 73569 56856
Q 3. You are Nitin/Vina, resident of 34, Krishna Nagar, New Delhi. Last week, you came
across an advertisement pertaining to ‘Best Out of Waste’ course and wish to join the
same. Write a letter of inquiry to the Director, Pooja Hobby Classes, 412, Azad Nagar,
Delhi enquiring about the details of the course.

Answer:

34, Krishna Nagar

New Delhi

10th July, 2019

The Director
Pooja Hobby Classes
412, Azad Nagar
Delhi

Sub: Inquiry about ‘Best Out of Waste’ Course

Dear Sir,

In response to your advertisement published in the Hindustan Times dated 7th May, 2019, I
wish to state that I am a student of class X and have appeared for the Secondary School
Examination. I want to pursue a short term Best Out of Waste Course during the summer
break as I have two month’s time at my disposal. Kindly provide me with the following
details:
• Duration of the course
• Faculty
• Transportation facility, if available
• Discount for school students, if any
• Fee structure and mode of payment
• Class duration
• Material provided
• Certificate or Diploma course
• Timings.
It shall be highly appreciated if the details are provided to me at the earliest.
Thanking you

Yours faithfully

Nitin
Q 4 You are Sanjay/Poonam, Activity Incharge of VSPK School, Dwarka, New Delhi.
Your school is planning to visit Trivandrum during winter vacations with 150 students
and 7 teachers. Write a letter of inquiry to the Manager, Satguru Tours and Travels,
Connaught Place, Delhi, enquiring about the itinerary, charges, accommodation, food
and other facilities.

Answer:

VSPK School
Dwarka, New Delhi

14th March, 2019

The Manager
Satguru Tours and Travels
134, Connaught Place
New Delhi

Sub: Inquiry about the charges and facilities provided

Sir

With reference to your advertisement in the Hindustan Times dated 14th March, 20xx, I have
come to know that you organize educational tours for school and colleges. Our school is
planning for an educational trip with 150 students and 7 teachers to Trivandrum during
winter vications from 5 June, 20xx to 12 June, 2019. Kindly furnish me with the following
details:
• Travel itinerary
• Total charges (cost per head)
• Accommodation AC Room
• Places to visit (sightseeing, shopping)
• Food/Meal provided
• Pick and drop facilities
• Special attraction
• Discount for students
• Mode of transport (Air/Train)

It shall be highly appreciated if the details are provided to us at the earliest.

Thanking you

Yours faithfully

Sanjay
(Activity Incharge)
Q 5 You are Neelam/Rakesh, Store Incharge Diksha Stores, 32/54, Rajeev Nagar, Delhi.
Your school requires school bags and accessories in bulk for the commencement of
the new session. Write a letter of inquiry to the Sales Manager, Sky Bags Industries
Ltd. 15/3, Ravi Nagar, Delhi enquiring about the details of goods manufactured.

Answer:

Diksha Stores
32/54, Rajeev Nagar
Delhi

28th August, 2019

The Sales Manager

M/s Sky Bags Industries Limited
15/3, Ravi Nagar
Delhi

Sub: Inquiry about school bags and accessories

Sir

There has been enormous demand by our customers of the school bags and accessories
you manufacture for primary and secondary school students and they are inquiring about
quality, price, durability, etc.
We shall feel obliged if you could please send us 100 pieces of school bags for every age
group on approval and return basis.
If we find the quality and price satisfactory then we expect to purchase more from you.
Before placing a large order of the bags, we would like you to send the above quantity of the
desired products on approval basis. The remaining of the unsold pieces would be returned to
you at your expense within a period of one month from receipt of the products.
We hope to hear from you very soon.

Yours faithfully

Rakesh
Store Incharge
Q 6 You are Nalini/Vishal Hostel warden, Zenith Public School, Kosikalan. Write a
letter to the Sales fans, Bharat Electronics and Domestic Appliances Limited, New
Delhi, placing an order for a few ans, microwave ovens, geysers and tube-lights that
you wish to purchase for the hostel. Also ask for the discount permissible on the
purchase.

Answer:

Zenith Public School

Kosikalan – 281401

8th March, 20XX

Sales Manager
Bharat Electronics and Domestic Appliances Ltd.
New Delhi-110030

Subject: Required electrical goods for hostel

Dear Sir

As the new session of the school is going to start from 1st April onwards, we want you to
supply the following electrical goods for the school hostel at the earliest so that the students
don’t face any kind of inconvenience.

Items Brand Quantity

Ceiling Fans Usha 15
Table Fans Usha 15
Microwave ovens LG 2
Geysers Thomson 5
Tube Lights Philips 30

Please send the goods to the school on any weekday between 8 a.m. and 2 p.m. You are
also requested to send the bill after allowing the discount permissible for schools. Payment
will be made after the consignment is received and checked by the Hostel Committee of the
school.

Further, please ensure the quality of the consignment. If defects are found in the products,
the whole consignment will be returned without any payment. For any enquiry from your
side, feel free to contact the undersigned.

Thanking you

Yours faithfully

Nalini
Hostel Warden)
9968XXXXXX