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Elisha contacted Rebecca for assistance with an existing case regarding fund transfer, providing necessary personal details for verification. Rebecca informed Elisha that their bank statement is awaiting verification and that they need to respond to a security email sent earlier. Elisha was advised to answer the security questions in the email to proceed, with a response expected within 72 hours.

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16 views1 page

Transcript 3

Elisha contacted Rebecca for assistance with an existing case regarding fund transfer, providing necessary personal details for verification. Rebecca informed Elisha that their bank statement is awaiting verification and that they need to respond to a security email sent earlier. Elisha was advised to answer the security questions in the email to proceed, with a response expected within 72 hours.

Uploaded by

amalgam.ampoule6a
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We take content rights seriously. If you suspect this is your content, claim it here.
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Rebecca F (09/11/2021, 22:04:05): Hi, you're through to Rebecca.

If your query is
in relation to your account, please provide your full name, user ID, date of birth
and your mother's maiden name?
Rebecca F (09/11/2021, 22:04:21): Good evening Elisha, I hope you are well.
Elisha (09/11/2021, 22:04:26): Elisha Paskwababiri Eli1996 21/08/1996 migos
Elisha (09/11/2021, 22:04:33): Evening :)
Rebecca F (09/11/2021, 22:06:01): Perfect, thanks for those details. How can I help
you today?
Elisha (09/11/2021, 22:06:32): I have an existing case I needed to provide a
statement to have my funds transferred to me
Elisha (09/11/2021, 22:06:42): But the chat kept disconnecting
Elisha (09/11/2021, 22:07:21): Ref 09298488
Elisha (09/11/2021, 22:07:26): If that helps
Rebecca F (09/11/2021, 22:08:35): It does look like your bank account was sent
across earlier, and is in a queue awaiting verification.

I can see that an email was sent to you at 18:53 that you will need to respond to
in order to pass account security over email.
Rebecca F (09/11/2021, 22:09:27): *bank statement, not bank account
Elisha (09/11/2021, 22:09:42): Okay so I need to pass security on the email they
sent me ?
Elisha (09/11/2021, 22:10:05): I’m not understanding what I need to do or where
we’re at ?
Rebecca F (09/11/2021, 22:10:36): Yes, you just need to respond with the answers to
the security questions - which are the same ones that you answered at the start of
this chat.

You need to respond to that email and our team will contact you within 72 hours.
Elisha (09/11/2021, 22:11:00): Okay sure

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